Sprint Sprint Digital Voice Sprint Digital Voice - System Administrator Guide

Sprint® Digital Voice Models DVP – 203 & DVP – 403

System Administrator’s Guide

Item Number 699345

Nothing contained in this guide shall be deemed to be, and this guide does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This guide is subject to change without notice, and the Voice Mail manufacturer has no obligation to provide any updates or corrections to this guide. Further, the Voice Mail Manufacturer also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this guide is complete or accurate in all respects, and the Voice Mail manufacturer shall not be liable for any errors or omissions. In no event shall the Voice Mail manufacturer be held liable for any incidental or consequential damages in connection with the use of this guide.

SPRINT AND THE DIAMOND LOGO ARE REGISTERED TRADEMARKS OF SPRINT COMMUNICATIONS COMPANY L.P., USED UNDER LICENSE.

Protegé

is a registered trademark of Sprint Products Group, Inc.

Table of Contents

Table of ContentsTable of Contents

Chapter 1 Introducing Sprint Digital Voice

About Sprint Digital Voice ........................................................ 1

About the Automated Attendant ............................................... 1

Sprint Digital Voice Specifications............................................ 1

About the Documents ............................................................... 2

Chapter 2 Understanding and Changing the Default Setup

Programming Sprint Digital Voice ............................................3

The Default Automated Attendant Setup.................................. 3

The Default Mailbox Types and Numbering............................. 5

The Default Subscriber Mailbox Features................................. 6

Installation on Phone Systems other than the Protégé............. 7

Chapter 3 Customizing Automated Attendant Features

Setting Up Schedules for the Main Greetings........................... 8

Recording the Main Greetings................................................. 10

Temporarily Overriding All Main Greetings ........................... 12

Setting Up a Dialing Options Menu........................................ 14

Recording an Announcement Message ................................... 22

Setting Up UCD Overflow Announcement/Reroute ............... 23

Chapter 4 Customizing Subscriber Mailbox Features

Creating a System Administrator Programming Extension......................................24

Enabling or Disabling a Message Lamp .................................. 25

Blocking Automated Attendant Calls...................................... 26

Using Forced Unscreened Transfer......................................... 27

Assigning a Mailbox Name...................................................... 28

Re-Routing a Subscriber’s Callers............................................ 29

Setting the Message Limit for a Subscriber’s Mailbox ............ 31

Chapter 5 Using Administrative and Maintenance Features

Removing an Extension........................................................... 33

Deleting a Subscriber Mailbox Security Code......................... 34

Erasing All Subscriber Messages ............................................. 35

Recording a Subscriber Mailbox Name................................... 36

Changing the FAX Extension .................................................. 37

Setting the System Time.......................................................... 38

Setting the System Date .......................................................... 39

Getting the System Version Number....................................... 40

Initializing (Erasing) All System Messages.............................. 41

Restoring the Initial (Default) System Settings ....................... 42

Changing the Phone System Integration and Starting

Extension Number............................................................ 43

Changing Ranges of Mailboxes in the Numbering Plan ........ 44

Monitoring Future Delivery Mailboxes ................................... 46

Appendixes

Appendix A, User Menu Tree.................................................. 47

Appendix B, System Administrator Menu Tree ...................... 48

Appendix C, Database Management Menu Tree..................... 49

Appendix D, Default Numbering Plan.................................... 52

Appendix E, Call Routing Mailboxes Numbering Plan........... 54

Appendix F, Dial Options ....................................................... 55

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Chapter 1: Introducing Sprint Digital Voice

Chapter 1: Introducing Sprint Digital VoiceChapter 1: Introducing Sprint Digital Voice

About Sprint Digital Voice

Sprint Digital provides an Automated Attendant and Sprint Digital Voice for your phone system. Sprint Digital Voice does the following:

• Lets an Automated Attendant caller leave a recorded

message at an extension when it is busy, unanswered, or in the Do Not Disturb mode. If callers do not wish to leave a message, they can return to the Automated Attendant Main Greeting.

• Provides a subscriber (Voice) mailbox for each extension in

the phone system. The subscriber mailbox holds the recorded messages, lets the extension users record and send messages to each other, plus more.

About the Automated Attendant

Sprint Digital Voice Automated Attendant does the following:

• Answers your incoming calls.

• Provides dialing instructions to callers and enables them to

direct their own calls to a desired extension, department or company operator by dialing digits on their touch-tone telephone.

When the Automated Attendant answers, the caller hears a recorded Main Greeting (also called an Instruction Menu). The Main Greeting typically begins with Thank you for calling ABC Company

Company followed by a listing of dialing options. The following

CompanyCompany message illustrates the use of dialing options: If you know the extension number you wish to reach, please enter it now.

extension number you wish to reach, please enter it now. For

extension number you wish to reach, please enter it now.extension number you wish to reach, please enter it now. sales, press one. For customer service, press two,

sales, press one. For customer service, press two, etc.

sales, press one. For customer service, press two,sales, press one. For customer service, press two,

Sprint Digital Voice Specifications

Number of Ports: DVP – 203 has two ports DVP – 403 has four ports

Voice Storage Capacity: 3.5 hours

Subscriber Mailboxes: Up to 50 subscriber mailboxes

Trunk Mailboxes Unused

Telephone System A Phone System Single Line Programming Interface: Extension

Electrical Requirements: 120V, 60 Hz

Environmental Requirements: 50-104° F, 10-40° C

Thank you for calling ABC

Thank you for calling ABC Thank you for calling ABC

If you know the

If you know the If you know the

For

For For

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About the Documents

• User’s Guide

This guide explains how to use Sprint Digital Voice subscriber mailboxes. It is for the extension users. (The subscriber mailboxes are referred to as voice mailboxes in the User’s Guide.)

• Quick Start Guide

This guide explains how to get Sprint Digital Voice up and running with your phone system. When the installer is done with the setup procedure, each System Administrator extension will have a subscriber mailbox and the Automated Attendant will answer calls, using the default Main Greeting and dialing options. To customize Sprint Digital Voice, see the System Administrator’s Guide.

• System Administrator’s Guide

This is a detailed explanation of Sprint Digital Voice programmable features. These features customize the subscriber mailboxes, the Automated Attendant, and Sprint Digital Voice-wide features. In addition, the appendixes at the end of this guide contain menu trees for quick reference to programming and using the system. This guide is intended for the installer and/or the person who maintains the voice mail on a daily basis.

• Laptop Programming Guide

This document details how to connect a laptop computer to Sprint Digital Voice. An installer uses the laptop to perform advanced programming options that are not available through a System Administrator Mailbox. These programming options should not be used unless Sprint Products Group Technical Services request changes be made. Changing any default settings may alter the operation of the voice mail system.

• Integration Guide

This document details the programming you must perform on your phone system when integrating with the Sprint Digital Voice system. Use this guide if using a phone system other than Protégé.

• Release Notes from Software Versions

This document details the latest changes to the software.

Chapter 1: Introducing Sprint Digital Voice

Chapter 1: Introducing Sprint Digital VoiceChapter 1: Introducing Sprint Digital Voice

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Programming Sprint Digital Voice

Programming will change or customize the default settings for the voice mail features described in Chapters 3 to 5 in this guide. To program these features, you must use a Sprint Digital Voice Administrator mailbox. The lowest numbered extension is a permanent System Administrator extension. You can convert any Subscriber extension to that of a System Administrator as explained in Chapter 3.

For easy reference, the tables on the following pages list the voice mail features that you can change. The tables provide the default values and a document reference (including a chapter number and a feature title), so that you can find the information/instructions you need to change these default values. (The feature descriptions in Chapters 3 to 5 also provide the default values for Sprint Digital Voice features.)

The Default Automated Attendant Setup

TABLE 1: Default Automated Attendant Setup at a Glance

Feature Default Value Where To Find Instructions to Change the Default Values

Main Greeting

Schedules for Playing Main Greeting (s)

Dialing Options Menu [Dial Action (DAT)] 1, 4, 5

✝ The Protegé

8002 and 8003 respectively.

Use this Document:

Thank you for calling. If y ou are calling from a Touch Tone phone, please dial the extension number you wish to reach or dial 0 for assistance. If you are calling from a r otary dial phone, please stay on the line for assistance.

Sched 1: Mon-Fri, starting at 9 AM, using Call Routing Mailbox 802 (with DAT 1) ✝ Sched 2: Mon-Fri, starting at 5 PM, using Call Routing Mailbox 803 (with DAT 2) ✝

Automated Attendant callers can:

- Press 0 to reach the lowest numbered extension in the system.

- Dial extension to transfer to it.

- Press 9 to hang up call.

- Press * & extension to leave a message.

- Press # and extension to log onto that mailbox. Also note that:

- Actions for Keys1 - 8 depend on the phone system.

- The Time-out function automatically transfers a call to the lowest numbered extension a caller does not after the Main Greeting finishes.

dial anything

XTX uses four digit extension numbers, so the Call Routing mailboxes are numbered

Programming Guide:

- to record Main Greetings

- to set up schedules (20 max) for Main Greetings

- to override Main Greetings

Programming Guide:

- to change the Dialing Options Menu

- to record Announcement Message (if you want callers to be able to press a number to listen to a pre-recorded announcement)

Chapter # Feature Title in Chapter

- Recording the Main Greetings

- Setting Up Schedules for the Main Greetings

- Temporarily Overriding All Main Greetings

- Setting Up a Dialing Options Menu

- Recording an Announcement Message

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TABLE 1: Default Automated Attendant Setup at a Glance

Feature

Dialing Options Menu [Dial Action Tables (DATs )] 2, 3

Default Value

Automated Attendant callers can:

- Press 0 to leave a message for the lowest numbered extension.

- Dial extension to transfer to it.

- Press 9 to hang up call.

- Press * & extension to leave a message.

- Press # and extension to log onto that mailbox.

Also note that:

- Actions for Keys 1 - 8 depend on the phone system.

- The Time-out function automatically gives the option to record a message for the lowest numbered extension if a caller does not Main Greeting finishes.

Use this Document:

dial anything after the

(cont’d)

Where To Find Instructions to Change the Default Values

Programming Guide:

- to change the Dialing Options Menu

- to record Announcement Message (if you want callers to be able to press a number to listen to a pre-recorded announcement)

Chapter # Feature Title in Chapter

- Setting Up a Dialing Options Menu

- Recording an Announcement Message

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The Default Mailbox Types and Numbering

TABLE 2: Default Mailbox Types and Numbering at a Glance

Mailbox Type

Subscriber

Announcement

Call Routing

(Automated

Attendant)

Distribution

Future Delivery

Trunk (future)

What It Does

Holds messages for an extension user and provides access to voice mail features.

Plays an announcement message (e.g., travel info) to Auto Attendant callers.

Answers calls and lets callers press numbers on their phones to process calls.

Distributes a single message to all subscriber mailboxes.

Stores Future Delivery Message until date and time of delivery.

Default

Numbers/Number

Available

50 Subscriber Mailboxes (49 if you connect a FAX machine to an extension) Numbering of the Mailboxes depends on the phone system.

800,801, 808 (use 808 if you have UCD Overflow set up) (8000, 8002, 8008 in Protegé XTX)

802, 803, 804, 807, 809 (use 809 for UCD Re-Route if this feature is in phone system) (8002, 8003, 8004, 8007 and 8009 in Protegé XTX)

(8005 in Protegé XTX)

(8006 in Protegé XTX)

8 Maximum. The total and numbering of trunk mailboxes depends on the phone system. The voice mail uses trunk mailboxes for information sent from some phone systems. You cannot program any options for these mailboxes. You can only program the starting extension number.

805

806

Where to Find Instructions to Change Features

Use this Document: Chapter # Feature Title in

Programming Guide:

- to change all features User Guide:

- to change user features from a Subscriber’s extension

Programming Guide:

- to record the

announcement

Programming Guide:

- to work with Call Routing Mailboxes

User’s Guide:

- to distribute message to all subscriber mailboxes

Programming Guide

- to erase messages distributed to Subscriber Mailboxes that do not have users/extensions

User’s Guide:

- to delete a Future Delivery message from Future Delivery Mailbox

Programming Guide:

- to change starting number of trunk mailboxes

Using a Laptop with Sprint Digital Voice

- to change ranges of trunk mailboxes numbers

N/A

(in section4)

Chapter

All features apply

- Recording an Announcement Message

All features apply (except Recording an Announcement Message)

- Recording and Sending a Message & Future Delivery Message

- Erasing All Subscriber Messages

- Recording and Sending a Future Delivery Message

- Changing the Phone System Integration and Numbering Plan

- Creating or Changing a Mailbox Range

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The Default Subscriber Mailbox Features

TABLE 3: Default Subscriber Mailbox Features at a Glance

Feature

Subscriber Mailbox Numbers

Message Lamp

Security Code

System Administrator Extension

Block Automated Attendant C alls

Re-routing a Subscriber’s Callers (Next Call Routing Mailbox)

Numbering of the Mailboxes depends on the phone system.

Intercom LED lights at Key Phones when a Subscriber has new messages.

No Security Codes assigned. User’s Guide:

The lowest numbered extension/mailbox can be used to program the voice mail.

Disabled (No extension is blocked from receiving Auto Attendant Calls).

- After leaving a message for a Subscriber, a caller can press 0 to get the lowest numbered extension.

- Blocked Automated Attendant callers are automatically re routed to the lowest numbered extension.

Technically, this means Call Routing Mailbox 802 with Dial Action Table (DAT) 1 is assigned to each subscriber mailbox. Key 0 in DAT 1 is set up for unscreened (blind) transfer to the lowest numbered extension.

Default Value

Where To Find Instructions to Change the Default Values

Use this Document: Chapter # Feature Title in

Programming Guide:

- to change the numbering plan

Using a Laptop with Sprint

Digital Voice

- to change ranges of mailbox numbers

Programming Guide:

- to enable or disable Message Lamp

- to set a Security Code from a Subscriber Mailbox

Programming Guide:

- to delete a Subscriber’s Security Code from Sys Admin extension

Programming Guide:

- to create a System Administrator Extension

Programming Guide:

- to enable Block Auto Attendant calls

Programming Guide:

- to assign a different Next Call Routing Mailbox

- to re-route a caller to a different extension (this is where the Dial Action Table programming comes in)

(in section 4)

N/A

Chapter

- Changing the Phone System Integration and Numbering Plan

- Changing Ranges of Mailbox Numbers

- Enabling or Disabling a Message Lamp

- Setting a Mailbox Security Code

- Deleting a Mailbox Security Code

- Creating a System Administrator Programming Extension

- Blocking Automated Attendant Calls

- Re-Routing a Subscriber’s Callers

- Setting Up a Dialing Options Menu

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TABLE 3: Default Subscriber Mailbox Features at a Glance (cont’d)

Feature

Mailbox Name

Setting the Message Limit

Message Notification

Forced Unscreened

(blind) Transfer

No Mailbox Names are programmed (assigned) or recorded.

25 Messages. The System Administrator can set the maximum number of messages allowed in a subscriber mailbox (0-300 is the range.)

No Message Notification is set up. Message Notification allows users to set up their mailboxes so that the voice mail notifies them when they have new messages. They specify the type of number that they want the voice mail to call: outside, extension or digital pager.

Disabled. (Extensions receive screened transfers and the voice Mail handles incomplete transfers.)

Default Value

Where To Find Instructions to Change the Default Values

Use this Document: Chapter # Feature Title in Chapter

Programming Guide:

- to program a name

- for Administrators to record names

User’s Guide:

- for users to record names

Programming Guide

- for System Administrators to change the number of messages in a subscriber mailbox

User’s Guide

- for Users to set up Message Notification at their phones

- Assigning a Mailbox Name

- Recording a Subscriber’s Mailbox Name

N/A

- Recording a Mailbox Name

- Setting the Message Storage Limit for a Subscriber’s Mailbox

N/A

System Guide:

- To force unscreened transfers

- Using Forced Unscreened Transfer

Installation on Phone Systems other than the Protégé

For specific information on installing and programming the Sprint Digital voice for use on phone systems other than the Protégé, refer to the Integration Guide and the Release Notes for Software Versions documents.

If you are installing the Sprint Digital Voice on a phone system other than the Protégé, you should use this document as a reference manual.

If you are installing the Sprint Digital Voice on a Protégé phone system, the Quick Start Guide and this guide are all that is needed.

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Chapter 3: Customizing Automated Attenda

Chapter 3: Customizing Automated Attendant Features

Chapter 3: Customizing Automated AttendaChapter 3: Customizing Automated Attenda

Setting Up Schedules for the Main Greetings

Description

The Automated Attendant can answer calls with different recorded Main Greetings. Each Main Greeting is programmed through the phone using an Instruction Menu. You can have one Main Greeting for business hours and another Main Greeting for off-hours. However, you have to set up schedules for the Main Greetings so that they will play when you want them to play.

When you program an Answering Schedule, the voice mail will want you to enter the following four items:

• A schedule number (1-20). Sprint Digital Voice allows you

to set up 20 different schedules.

• Day, date, or range of days when the desired Main Greeting

should play (for example, Monday through Friday).

• Time of day when the Main Greeting should start playing

(for example, 8:30 a.m.)

• Call Routing Mailbox number (802, 803, 804, 807, 809 for

the Protegé in XTX) that should answer the call. Remember, a Call Routing Mailbox is essentially Sprint Digital Voice Automated Attendant Mailbox. It answers an outside call and lets callers press numbers on their touchtone phone to

send (route) their own call to the desired extension (or other preprogrammed destination).

Default

• Schedule 1: Monday to Friday, Starting at 9:00 a.m., using

Call Routing Mailbox 802.

• Schedule 2: Monday to Friday, Starting at 5:00 p.m., using

Call Routing Mailbox 803. (Saturday and Sunday follow Schedule 2 since another schedule has not taken over. A new schedule will not take over until Monday at 9:00 a.m.)

Example

For example, suppose your company is on a four-day work week schedule.

• Schedule 1 can be for Monday-Thursday, starting at 8 a.m.,

using Call Routing Mailbox 802.

• Schedule 2 can be for Thursday, starting at 5 p.m., using

Call Routing Mailbox 803.

Notes

• To record a Main Greeting (Instruction Menu) for a

schedule, you have to enter the Call Routing Mailbox number that you assigned to the schedule.

• Sprint Digital Voice does not validate an entry as accepted

when you enter programming. To check your programming enter HS (47) for Hear Schedule to replay the programming for an answer schedule

CTX/MTX/LTX or 8002, 8003, 8004, 8007, 8009

nt Features

nt Featuresnt Features

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Setting Up Schedules for the Main Greetings (cont’d)

Programming Instructions

To set up Answering Schedules:

Log onto System Administrator Mailbox (lowest numbered

extension) as follows: Dial Sprint Digital Voice outside number or extension number. If you hear Main Greeting, dial # (or other logon code). Otherwise,

go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Press DM (3 6) for Database Management Menu.

Press AN (2 6) for Answering Schedules.

Follow the voice prompts.

Related Programming

To ………… See…………later in this chapter

record a Main Greeting (Instruction Menu) Recording the Main Greetings temporarily override all Main Greetings and play a different one

Temporarily Overriding All Main Greetings

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Recording the Main Greetings

Description

A Main Greeting is the recorded message that plays when the Automated Attendant answers a call. The Main Greeting should do the following:

• Welcome the caller (Thank you for calling).

• List the available dialing options (Press four for sales. Press

five for technical support

five for technical support).

five for technical supportfive for technical support

Default

Thank you for calling. If you are calling from a touchtone

Thank you for calling. If you are calling from a touchtone Thank you for calling. If you are calling from a touchtone phone please dial

phone please dial the extension number you wish to reach or

phone please dialphone please dial dial zero for assistance. If you are calling from a rotary dial

dial zero for assistance. If you are calling from a rotary dial

dial zero for assistance. If you are calling from a rotary dial dial zero for assistance. If you are calling from a rotary dial phone, please stay on the line for assistance.

phone, please stay on the line for assistance.

phone, please stay on the line for assistance. phone, please stay on the line for assistance.

Example

Thank you for calling ACME Auto Parts. If you are calling from

Thank you for calling ACME Auto Parts. If you are calling from Thank you for calling ACME Auto Parts. If you are calling from a touchtone phone and know th

a touchtone phone and know the extension number you wish

a touchtone phone and know tha touchtone phone and know th to reach, please enter it now.

to reach, please enter it now. For sales, press four

to reach, please enter it now.to reach, please enter it now. service, press five. If you are calling from a rotary dial phone,

service, press five. If you are calling from a rotary dial phone,

service, press five. If you are calling from a rotary dial phone, service, press five. If you are calling from a rotary dial phone, please stay on the line for assistance.

please stay on the line for assistance.

please stay on the line for assistance.please stay on the line for assistance.

Notes

• Sprint Digital Voice can accommodate more than one Main

Greeting, but you must set up (or check) the Answering Schedules before you record the Main Greeting (see Setting Up Answering Schedules For the Main Greetings) in this chapter. This is because the Answering Schedule includes a Call Routing Mailbox number, and you must enter that number when you record a Main Greeting (Instruction Menu).

• The recorded dialing options that belong in a Main Greeting come

from the Dial Action Table that is assigned to the Call Routing Mailbox (see the Note above).

For your convenience, the Call Routing Mailbox numbers and their Dial Action Table assignments are shown below: Call Routing Mailbox 802 (8002 in Protegé Action Table 1. Call Routing Mailbox 803 (8003 in Protegé XTX) has Dial Action Table 2. Call Routing Mailbox 804 (8004 in Protegé XTX) has Dial Action Table 3. Call Routing Mailbox 807 (8007 in Protegé XTX) has Dial Action Table 4. Call Routing Mailbox 809 (8009 in Protegé XTX) has Dial Action Table 5.

If you set up an Answering Schedule that uses Call Routing Mailbox 804, you will have to enter 804 when you are recording the Main Greeting for that schedule. And, that Main Greeting must include instructions for using the dialing options that you set up in Dial Action Table 3. For details on the Dial Action Tables, see Setting Up a Dialing Options Menu later in this chapter.

nt Features

nt Featuresnt Features

Press four for sales. Press

Press four for sales. Press Press four for sales. Press

the extension number you wish to reach or

the extension number you wish to reach or the extension number you wish to reach or

e extension number you wish

e extension number you wish e extension number you wish

For sales, press four. For technical

For sales, press fourFor sales, press four

For technical

For technical For technical

XTX) has Dial

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Recording the Main Greetings (cont’d)

Programming Instructions

To record a Main Greeting (Instruction Menu):

1. Log onto System Administrator Mailbox (the lowest numbered

extension) as follows: Dial Sprint Digital Voice outside number or extension number.

2. If you hear Main Greeting, dial # (or other logon code). Otherwise,

go to step three.

3. If requested, dial mailbox number.

4. If requested, dial Security Code.

5. Press S A (7 2) for System Administrator Menu.

6. Press I (4) for Instruction Menu.

Follow the voice prompts.

Related Programming

To ………… See…………later in this chapter

let the voice mail know when you want the Main Greeting to play (day/date and time) set up the dialing options for your system Setting Up a Dialing Options Menu

Setting Up Schedules For the Main Greetings

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Temporarily Overriding All Main Greetings

Description

This feature lets you temporarily override all answering schedules and have the Automated Attendant answer calls with a substitute Main Greeting (Instruction Menu). Technically this feature is called Answering Schedule Override. This is how it works:

Select one of the voice mail’s Call Routing Mailbox numbers

(802, 803,804, 807 or 809) to be the “override” mailbox. Keep in mind that a Call Routing Mailbox (“Automated Attendant Mailbox”) is the actual Sprint Digital Voice mailbox that answers a call. These Call Routing Mailboxes may already be part of the existing Answering Schedules, but you must pick one anyway. Ideally, you are currently using only two of the Call Routing Mailboxes in the Answering Schedules and there is an unused Call Routing Mailbox. Record the substitute Main Greeting for the override Call

Routing Mailbox number. Turn on Answering Schedule Override.

Default

Answering Schedule Override is off.

Example

Suppose there was a violent storm and you had to close your business in the middle of the afternoon. You could pick a Call Routing number and record an Instruction Menu something like this: Thank you for calling XYZ company. Due to the storm we

Thank you for calling XYZ company. Due to the storm we

Thank you for calling XYZ company. Due to the storm we Thank you for calling XYZ company. Due to the storm we

will be closed for the rest of the day.

will be closed for the rest of the day. You simply turn on

will be closed for the rest of the day.will be closed for the rest of the day. Answering Schedule Override.

Notes

• The override Call Routing Mailbox (with its substitute

Instruction Menu) will answer calls every day and around the clock UNTIL YOU TURN OFF Answering Schedule Override. When you do, programming will return to the original Call Routing Mailbox.

• If your phone system supports and you are using UCD

Overflow, you should use Call Routing Mailbox 809 for

• Protegé

Programming Instructions

To use Answering Schedule Override:

UCD Overflow

Routing Mailboxes are 8002, 8003, 8004 and 8007).

Log onto System Administrator Mailbox (Extension 10) as follows: Dial Sprint Digital Voice outside number or extension number.

XTX has four digit extension numbers (Call

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Temporarily Overriding All Main Greetings (cont’d)

2. If you hear Main Greeting, dial # (or other logon code). Otherwise,

go to step three.

If requested, dial mailbox number.

If requested, dial Security Code.

Press SA (7 2) for System Administrator Menu.

Press SO (7 6) for Answering Schedule Override.

Follow the voice prompts.

Related Programming

To ………… See…………in this chapter

record a Main Greeting (Instruction Menu) Recording the Main Greetings find more information about answering schedules and set them up

Setting Up the Schedules for the Main Greetings

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Setting Up a Dialing Options Menu

Description

Sprint Digital Voice lets you set up a dialing options menu for Automated Attendant callers who are using touchtone phones. They simply press a touchtone key (during the recorded Main Greeting) to direct their own call to a pre-programmed destination. For example, callers could hear and follow the voice prompt “Press two for John Smith, Voice will then transfer the call to John Smith’s extension.

You program the dialing options in a Dial Action Table. In this table, you assign an action and number to each touchtone key (0-8). When the caller dials or presses the key, the Automated Attendant performs the programmed action. The available actions and their associated numbers are listed below.

Example

You direct callers to press Key 5 to hear recorded directions to your company. First, you record an Announcement Message for Announcement Mailbox 800 (or 801, 808). The message is simply the directions to your company. Second, in the Dial Action Table, you assign the MG action (Go to a Pre-Defined Mailbox) and the number 800 (or 801, 808) to Key 5.

A Dial Action Table also lets you assign an action and number to the Time-out function. The Time-out function determines how the voice mail handles a call when the caller does not press a valid touchtone digit within seven seconds of the end of the Main Greeting. The Time-out function is primarily for callers who are using rotary dial phones. It also is used when a FAX machine is connected to an extension. Seven seconds is required to give the voice mail enough time to detect the FAX calling tone (CNG 1100 Hz).

Sprint Digital Voice provides five Dial Action Tables. They are numbered 1, 2, 3, 4, and 5. Dial Action Tables are associated with Call Routing (Automated Attendant) Mailboxes 802, 803, 804, 807, and 809 respectively. So if Call Routing Mailbox 802 is answering calls, the voice mail will let callers use the options in Dial Action Table 1. To let callers know which actions you have selected, include them in the Main Greeting that you record for Call Routing Mailbox 802. For more information about how a Call Routing (Automated Attendant) Mailbox answers calls, see Setting Up Schedules for the Main Greetings in this chapter. For more information about Recording Main, see Recording the Main Greetings in this chapter.

Use Call Routing Mailbox 809 for UCD Re-Route message. Use Announcement Mailbox 808 for the UCD Overflow message (such as All Agents are currently on a call, please hold. The next available agent will be you shortly

next available agent will be you shortly.)

next available agent will be you shortlynext available agent will be you shortly

Press two for John Smith,” and Sprint Digital

Press two for John Smith,Press two for John Smith,

All Agents are currently on a call, please hold. The

All Agents are currently on a call, please hold. The All Agents are currently on a call, please hold. The

nt Features

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Setting Up a Dialing Options Menu (cont’d)

The bold letters in parentheses next to the action’s name are programming codes. You must enter these codes to assign the action to a key when you program a Dial Action Table. In addition, at the end of this list are special codes that you can enter if you need them.

Hear Current Parameters For Keys (HP)

This feature plays the current Dial Action Table assignments for the touchtone keys. (This is not an action for a key.)

Go to a Pre-Defined Mailbox (MG, 64)

This feature lets the caller press a key to go to a pre-defined mailbox. You can enter the following mailbox numbers:

• Announcement Mailbox (800, 801, 808) (8000, 8001, 8008 in

• Call Routing Mailbox (802, 803, 804, 807, 809) (8002, 8003,

• Distribution Mailbox (805) (8005 in the Protegé XTX). The

Caller-Dialed Go to a Mailbox (CG, 24)

This feature lets the caller dial mailbox numbers to go to those mailboxes. Assign CG to Key 8, which is the first digit of the available mailbox numbers in the system. There is no need to assign a number to the CG action. See action MG (above) for the types of mailboxes that the caller can dial.

The CG action is frequently used to let a caller dial 800, 801 or 808 (during the Main Greeting) to listen to the Announcement Message that is recorded for Announcement Mailbox 800, 801 or 808. If you use CG in this way, make sure that you record an announcement for the Announcement Mailbox.

Actions and Numbers for Touch Tone Keys

Protegé Announcement that you record for the Announcement Mailbox. Using the example on the previous page: you want callers to press Key 5 to listen to recorded directions to your company. First, you record the directions in a Announcement Message for Announcement Mailbox 800,801 or 808. Second, in the Dial Action Table, you assign the MG action (Go to a Pre-Defined Mailbox) and the number 800, 801 or 808 to Key 5.

8004, 8007, and 8009 in the Protegé XTX). The voice mail plays the Main Greeting that you record for the Call Routing Mailbox, then lets the caller use the dialing options in the associated Dial Action Table. Keep in mind that Call Routing Mailboxes 802, 803, 804, 807, and 809 have Dial Action Tables 1, 2 3, 4, and 5 respectively.

voice mail lets the caller record a message that will be automatically distributed to all subscriber mailboxes.

XTX). Sprint Digital Voice plays the

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Setting Up a Dialing Options Menu (cont’d)

The difference between screened and unscreened transfers is in how an incomplete transfer is handled. An incomplete transfer is the transfer of an incoming call to an extension that does not pick it up. The phone system handles an incomplete unscreened transfer, such as an unanswered transfer. Sprint Digital Voice handles an incomplete screened transfer.

Pre-Defined Extension Transfer [Screened] (ET, 38)

This feature lets the caller press one key to make a screened transfer to a pre-defined Subscriber extension.

If the transfer is incomplete, the voice mail will retrieve the call after approximately three rings and lets the caller leave a message or return to the Automated Attendant Main Greeting Menu. A screened transfer will not ring an extension at all if:

• The extension’s subscriber mailbox has Auto Attendant Do

Not Disturb on. To turn it off, see Recording a Mailbox Greeting in the User’s Guide.

• The Subscriber extension blocks Automated Attendant

Transfers. To block these transfers, see Blocking Automated Attendant Calls in this guide.

• The extension is busy, not installed or in Do Not Disturb. If

the extension is busy, the voice mail says Extension XXX (or recorded mailbox name) is busy press one. For other options, press two.

press one. For other options, press two. If the extension is

press one. For other options, press two.press one. For other options, press two. in Do Not Disturb, the voice mail says Extension XXX is not available.

available. To leave a message, press one. For other options,

available.available. press two

press two (plays the Automated Attendant Main Greeting).

press twopress two

Caller-Dialed Extension Transfer [Screened] (CT, 28)

This feature lets the caller dial the extension number to which to transfer the call. You can assign CT to the key that corresponds to the first digit of the phone system extension numbers. There is no need to assign a number to the CT action. For example, assigning CT to Key 3 lets a caller dial 3XX to make a screened transfer to extensions 3XX.

If the transfer is incomplete, the voice mail retrieves the call after approximately three rings and lets the caller leave a message or return to the Main Menu. A screened transfer will not ring an extension at all if:

• The extension has Auto Attendant Do Not Disturb on. To

turn it off, see Recording a Mailbox Greeting in the User’s Guide.

• The Subscriber extension blocks Automated Attendant Calls.

See Blocking Automated Attendant Calls For An Extension

in this guide. The extension is busy, not installed, or in Do Not Disturb. If the extension is busy, the voice mail says Extension XXX recorded mailbox name) is busy. For other options, press two.

For other options, press two. If the extension is in Do Not

For other options, press two.For other options, press two. Disturb, the voice mail says Extension XXX is not

To leave a message, press one. For other options,

To leave a message, press one. For other options, To leave a message, press one. For other options,

is busy. To leave a message, press one.

is busy. is busy.

is busy. To leave a message,

is busyis busy

To leave a message, press one.

To leave a message, press one. To leave a message, press one.

Extension XXX is not

Extension XXX is not Extension XXX is not

nt Features

nt Featuresnt Features

Extension XXX

Extension XXXExtension XXX

To leave a message,

To leave a message, To leave a message,

Extension XXX is not

Extension XXX is not Extension XXX is not

Extension XXX (or

Extension XXXExtension XXX

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Setting Up a Dialing Options Menu (cont’d)

available. To leave a message, press one. For other options,

available. To leave a message, press one. For other options, available. To leave a message, press one. For other options, press two

press two.

press twopress two

Unscreened (Blind) Transfer to a Pre-Defined Extension (UX,

89)

This feature lets the caller press one key to make an unscreened transfer to a specific Subscriber extension. If the transfer is incomplete, the phone system will handle the call.

Unscreened Transfers to Caller-Dialed Extensions (UC, 82)

This feature lets the caller dial extension numbers to make unscreened transfers to those extensions. Assign UC to the first digit of the extension numbers. There is no need to assign a number to the UC action. If the transfer is incomplete, the phone system will handle the call.

Message Recording For a Pre-Defined Subscriber Mailbox (MR, 67)

This feature lets the caller press one key to leave a message in a specific subscriber mailbox. The voice prompt for assigning this key action is Record a message for a pre number for this action is simply the desired subscriber mailbox number.

After pressing a key with this assignment, a caller hears At the tone, you can leave a message for extension XXX

tone, you can leave a message for extension XXX.

tone, you can leave a message for extension XXXtone, you can leave a message for extension XXX

Message Recording 2 For a Pre-Defined Subscriber Mailbox (CR, 27)

This feature lets the caller press one key to leave a message in a specific subscriber mailbox. You will not for assigning this key action. The number for this action is simply the desired subscriber mailbox number.

After pressing a key with this assignment, a caller hears Recording

Recording followed by a beep.

Recording Recording

Directory Dialing Using First Names (DF, 33) or Last Name (DL, 35)

This feature lets the caller press one key to access Directory Dialing either need to assign a number to the DF or DL action. After pressing the key, the voice mail lets the caller dial the first few letters of a Subscriber’s first name or last name to transfer to the Subscriber’s extension. The voice mail’s voice prompts guide the caller through the name-dialing process. Only one Directory Dialing scheme is available per system, so that you can select Direct Dialing either use both.

The voice mail makes the type of transfer (screened or unscreened) that you have selected in the Dial Action Table.

Make sure that you assign (program) a name for each subscriber mailbox. Otherwise Directory Dialing simply will not work.

In addition, if you assign the same name to two or more subscriber mailboxes, you will also have to record a name for each subscriber mailbox. If someone dials one of these names,

Record a message for a pre----defined

Record a message for a preRecord a message for a pre

either by First Names or

eithereither

either by First or

eithereither

or by Last Names. There is no

oror

or by Last Names, but you cannot

oror

defined mailbox

defined defined

not hear a voice prompt

not not

mailbox. The

mailboxmailbox

At the

At the At the

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Setting Up a Dialing Options Menu (cont’d)

the voice mail will say For person A, dial

___, where person A

each Subscriber’s Mailbox.

Hang up (HU, 48)

This feature allows a caller to press one key to terminate the call. You do not assign a number to the HU action.

You will not

Undefined Key (UK, 85)

This feature removes the action and number assigned to a key.

Restore Default Parameters (RD, 73)

This feature restores the default actions to the keys. See default settings on the next page.

Enter these codes For this special entry:

*F Flash *S Wait for any type of sound *P Non-monitored pause (the voice mail pauses two

** * (star key) *# # (pound key) *1 [ (open bracket) *5 ] (close bracket) *6 X (use *6 to enter an X for an extension number.

person A and person B

person Aperson A

not hear voice prompt for assigning this key action.

not not

seconds, dials next digit.)

For example, for three-digit extension numbers, enter *6*6*6.

For person A, dial ___, For person B, dial

For person A, dialFor person A, dial

person B are the recorded names for

person B person B

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For person B, dial

For person B, dialFor person B, dial

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Setting Up a Dialing Options Menu (cont’d)

Default

The actual defaults for Keys 1-8 depends on the phone system that you integrate with Sprint Digital Voice. Key 0 (UX) Unscreened transfer to the lowest numbered

extension (for Dialing Options Menu 1,4, and 5) (MR) Message Record for lowest numbered extension

(for Dialing Options Menu 2 and 3). Key 1-8

Key 9 Hang up call. Key * Leave “Quick Message” in caller-dialed mailbox. That is,

Key # Log onto a subscriber mailbox. That is, the caller dials

Timeout

Example

Extension 22 is for your Sales person, and you want callers to be able to press 1 to make a transfer to that extension. To set this up in Dial Action Table programming, you would do the following:

The result is as follows: When the caller presses key 1, the Automated Attendant transfers the call to Extension 22. In the Instruction Menu, you would typically say, For sales, press one.

Either Unscreened transfer (UX) or Undefined (UK) to

any extension the caller dials. Unscreened Transfer is

assigned only to the keys that match the first digit of

the extension numbers. For example, if the extensions

are 10-26, Unscreened transfer is assigned to Keys 1

and 2. Keys 3-8 are assigned with Undefined (UK).

the caller dials * (star), then a subscriber mailbox

number to leave a message in that mailbox. The call

goes directly to the Subscriber’s greeting.

#, then a subscriber mailbox number to log onto that

mailbox and listen to their messages and/or use other

voice mail User Features.

(UX) Unscreened transfer to the lowest numbered

extension (for Dialing Options Menu 1, 4, and 5).

(CR2) Message Record for the lowest numbered

extension (for Dialing Options Menu 2 and 3). This

means that after Time-Out, an Automated Attendant

caller hears, Recording

Select the action UX. The code UX is for Unscreened (Blind) Transfer to a Pre

(Blind) Transfer to a Pre----Defined Extension

(Blind) Transfer to a Pre(Blind) Transfer to a Pre Select the number: 22. Press the key for the action: one

Recording, followed by a beep.

RecordingRecording

Defined Extension.

Defined ExtensionDefined Extension

Unscreened

Unscreened Unscreened

For sales, press one.

For sales, press one.For sales, press one.

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Setting Up a Dialing Options Menu (cont’d)

Notes

• The actions for Keys 9, * and # cannot be changed.

• To assign an action and number to the Time-out function,

you must press the * key when the voice mail asks you to Please press the key for this action.

Please press the key for this action.

Please press the key for this action.Please press the key for this action.

• If a caller records a message using a Distribution Mailbox,

the message goes into each subscriber mailbox whether or not there is an associated extension. You should set the Message Storage Limit to zero (0) for subscriber mailboxes that do not have extensions.

• The default actions for Key 0 and Time-Out are different in

Dial Action Tables 1, 4, and 5 than in Dial Action Tables 2 and 3. In Dial Action Tables 1, 4, and 5, Key 0 is set up so that when callers press Key 0, they are transferred to the lowest numbered extension. The Time-Out function is set up so that if callers do not press a touchtone digit at the end of the Main Greeting, they are transferred to the lowest numbered extension.

Dialing Options Menus 2 and 3 are used with Call Routing Mailboxes 803 and 804. The schedule for playing the Main Greeting for these Call Routing Mailboxes is Monday-Friday, starting at 5 p.m. This is after regular business hours for many companies. As a result, an operator may not be present to answer the phone. For this reason, in Dial Action Tables 2 and 3, Key 0 is set up so that when callers press the key, they can record a message for the lowest numbered extension. They hear either the recorded greeting for that the Subscriber or, the default prompt, At the tone

the tone, record a message for ex

the tonethe tone Out function is set up so that if callers do not dial a touchtone digit at the end of the Main Greeting, they can record a message for the lowest numbered extension. They hear, Recording

record a message for extension XXX

record a message for exrecord a message for ex

Recording, followed by a beep.

RecordingRecording

nt Features

nt Featuresnt Features

tension XXX. The Time-

tension XXXtension XXX

At At

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Setting Up a Dialing Options Menu (cont’d)

Programming Instructions

To set up the dialing options in a Dial Action Table:

Log onto System Administrator Mailbox (lowest numbered

extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Press DM (3 6) for Database Management Menu.

Press DA (3 2) for Automated Attendant Dial Action Tables.

Select a Dial Action Table number (1, 2, 3, 4 or 5).

Follow the voice prompts.

Related Programming

• To record the Announcement Message for an

Announcement Mailbox (that is part of the CM or CG action), see Recording an Announcement Message in this chapter.

• For Directory Dialing, make sure that you have assigned

either a first or a last name to each Subscribers Mailbox. For instructions, see Assigning a Mailbox Name in this guide. For Directory Dialing by First Names, assign to each mailbox the first belongs. For Directory Dialing by Last Names, assign to each mailbox the last name belongs. If you assign the same name to two or more mailboxes, record a name for each subscriber mailbox. For instructions, see Recording a Subscriber’s Mailbox Name in this guide.

• To let callers know about the options in a Dial Action

Table, you must record a Main Greeting for the corresponding Call Routing Mailbox. For instructions, see Recording the Main Greetings in this chapter.

first name

name of the Subscriber to whom it

firstfirst

namename

last name of the Subscriber to whom it

last namelast name

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Recording an Announcement Message

Description

An Announcement Message is recorded for an Announcement Mailbox or the UCD Overflow Announcement Mailbox. An Announcement Message typically plays some type of information (movie schedules, sales promos, insurance rates, directions) for Automated Attendant callers. When the Announcement finishes playing, the caller goes back to the Automated Attendant Instruction Menu.

Default

No Announcement Messages

Example

It is common to record your business hours or directions to your business in an Announcement Message.

Notes

• There are three Announcement Mailboxes in the system:

800, 801, and 808. However, Announcement Mailbox 808 is intended for UCD Overflow. Therefore, after the announcement recorded for Mailbox 808 play

announcement recorded for Mailbox 808 plays, the voice

announcement recorded for Mailbox 808 playannouncement recorded for Mailbox 808 play mail hangs up.

mail hangs up. The caller remains in the UCD group.

mail hangs up.mail hangs up.

• If your phone system supports and you have set up UCD

Overflow, use 808 for that feature.

• The Announcement Message can be up to five minutes

• Protegé

Programming Instructions

To record an Announcement Message:

Related Programming

To let an Automated Attendant caller access the Announcement, you must assign the Announcement Mailbox to a key in a Dial Action Table. See Setting Up a Dialing Options Menu in this chapter.

long.

(Announcement Mailboxes are 8000, 8001, and 8008).

Log onto System Administrator Mailbox (lowest numbered extension) as follows: Dial Sprint Digital Voice outside number or extension number. If you hear Main Greeting, dial # (or other logon code). Otherwise, go to step three. If requested, dial mailbox number. If requested, dial Security Code. Press SA (7 2) for System Administrator menu. Press AN (2 6) for Announcement Message. Follow voice prompts.

XTX has four digit extension numbers

Therefore, after the

Therefore, after the Therefore, after the

s, the voice

s, the voice s, the voice

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Setting Up UCD Overflow Announcement/Reroute

You can customize Sprint Digital Voice for UCD.

If you program the Protegé voice mail, callers waiting in a UCD group hear an announcement (such as, All agents are currently busy. Please stay on the line and the

stay on the line and the first available agent will be with you

stay on the line and thestay on the line and the shortly

shortly). After the announcement is played, the voice mail

shortlyshortly hangs up, and the caller remains in the group.

If you program the Protegé system with the voice mail as the UCD rerouting destination, callers in a UCD group are then rerouted to a voice mail Call Routing Mailbox. The Dial Options Menu (Dial Action Table or DAT) that corresponds to the Call Routing Mailbox can be set up so that callers can press a key to leave a message for a specific mailbox, transfer to a specific mailbox, or transfer to another group.

Default

UCD Overflow is not set up.

Notes

• Program your Protegé system with the voice mail hunt

• Use Announcement Mailbox 808 for the UCD Overflow

• The Announcement Message can be up to five minutes

• Use Call Routing Mailbox 809 for the UCD Re-Route.

• The Dial Action Table 5 is used with Call Route Mailbox

• Protegé XTX has four digit extension numbers (the

Programming Instructions

To set up the UCD Overflow Announcement

To set up the UCD Rerouting

group as the overflow destination

Announcement Message.

long.

809 (8009 for XTX).

Announcement Mailbox is 8008 and the Call Routing Mailbox is 8009).

Set up your phone system for UCD hunting. The voice mail should be set up as the overflow. Record an announcement message for Announcement Mailbox 808 (8008 in the Protegé XTX). See page 22 for instructions.

Set up your phone system for UCD hunting. The voice mail should be set up as the rerouting destination. The destination will be Call Routing Mailbox 809 (8009 in the Protegé XTX). Its corresponding Dial Action Table is five. Set up DAT 5 with the options that should be available to callers. See page 15 for instructions.

system for UCD Overflow to the

All agents are currently busy. Please

All agents are currently busy. Please All agents are currently busy. Please

first available agent will be with you

first available agent will be with you first available agent will be with you

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Creating a System Administrator Programming Extension

Description

Sprint Digital Voice lets you convert any Subscriber extension into a Sprint Digital Voice Administrator extension. A System Administrator extension can be used to program all the voice mail system features in this guide. In addition, a System Administrator extension has access to all features of a subscriber mailbox.

Default

The lowest numbered extension is automatically set up as a permanent System Administrator extension.

Example

Suppose it is more convenient to program Sprint Digital Voice from Extension 11 than Extension 10. Simply use the programming instructions below to make Extension 11 into a System Administrator extension. Then you can log onto subscriber mailbox 11 (in the normal way), and use the instructions in this guide to access the programming menus. These menus let you record Main Greetings, assign names to mailboxes, set up dialing menus for callers, etc.

Notes

• You cannot remove the System Administrator capabilities

from the lowest numbered extension.

• System Administrators should program their mailboxes with

security codes.

• Set up a System Administrator mailbox for use by your

vendor for emergency purposes.

Programming Instructions

To set up another System Administrator extension from the lowest numbered extension:

Log onto System Administrator Mailbox (the lowest

numbered extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

5. Press DM (3 6) for Database Management menu.

Press MP (6 7) for subscriber Mailbox Programming.

Press SA (7 2) for System Administrator.

Follow the voice prompts.

Related Programming

To assign a Security Code to any subscriber mailbox (including one that has been converted into a System Administrator), see the User’s Guide.

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Enabling or Disabling a Message Lamp

Description

The Message Lamp feature determines whether or not the voice mail will inform Subscribers that they have received new messages in their mailboxes. Sprint Digital Voice may light the Message Lamp on key phones.

Default

Message Lamp is enabled for all Subscriber extensions.

Example

If you disable the Message Lamp at an extension, that extension user will not know that the mailbox has new messages. Instead, extension users will have to periodically log onto their mailbox to check their messages.

Notes

In order for the Message Lamp to light, a port from the Phone System must be connected to voice mail port two on Sprint Digital Voice cabinet. See the Quick Start Guide for details.

Programming Instructions

To enable or disable the Message Lamp:

Log onto System Administrator Mailbox (the lowest

numbered extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Press DM (3 6) for Database Management menu.

Press MP (6 7) for subscriber Mailbox Programming.

Press MW (6 9) for Message Wait lamp.

Follow the voice prompts.

Related Programming

None

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Blocking Automated Attendant Calls

Description

This feature prevents an Automated Attendant caller from reaching the Subscriber extension. Sprint Digital Voice lets the caller leave a message. Or, voice mail can automatically re-route the blocked caller to another extension.

Default

Automated Attendant calls are not blocked.

Example

You may want to block Automated Attendant calls to the company president’s extension and re-route them to an assistant’s phone.

Notes

• The voice mail will re-route the blocked caller only if you

assign a Next Call Routing Mailbox to the Subscriber extension. See Related Programming below.

• When a Next Call Routing Mailbox is set up for the

Subscriber extension, the voice mail re-routes the caller using the Key zero (0) assignment in the Next Call Routing Mailbox’s Dial Action Table. See Related Programming below.

• You should block Automated Attendant calls for any

subscriber mailbox that does not have a physical extension or for any extension that does not have a Subscriber mailbox connected to it.

Programming Instructions

To Block Auto Attendant calls for an extension:

Log onto System Administrator Mailbox (lowest numbered

extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Press DM (3 6) for Database Management menu.

Press MP (6 7) for subscriber Mailbox programming.

Press BA (2 2) for Block Auto attendant calls.

Follow the voice prompts.

Related Programming

To ………… See………… in this guide

assign a Next Call Routing mailbox to a subscriber extension assign Key 0 to reach another extension Setting Up a Dialing Options Menu set the Message Limit to 0 for subscriber mailboxes that will not have access to voice mail.

Re-routing a Subscriber’s Callers

Setting the Message Limit for a Subscriber’s Mailbox

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Using Forced Unscreened Transfer

Description

In Sprint Digital Voice when it is set up for screened Automated Attendant transfers to all extensions, you can use the Forced Unscreened Transfer feature to force an extension to receive unscreened (blind) Automated Attendant transfers instead of screened ones.

Default

Forced Unscreened Transfers are disabled.

Example

You may want to assign Forced Unscreened Transfers to the receptionist’s extension or to an extension that is connected to a fax machine.

Notes

• An incomplete transfer is the transfer of an incoming call to

an extension that does not pick it up. The difference between screened and unscreened transfers is in how an incomplete transfer is handled. The phone system handles an incomplete unscreened transfer. The voice mail handles an incomplete screened transfer. In a voice mail screened transfer, the caller hears the voice prompts, To leave a message, press one. For other options, press two.

message, press one. For other options, press two.

message, press one. For other options, press two.message, press one. For other options, press two.

• At default, Protegé

does not perform screened transfers. The phone system, through its programming, determines how a call is transferred. If there is an application that would use Forced Unscreened Transfer, then this feature is available.

Programming Instructions

To enable or disable Forced Unscreened Transfer for an extension:

Log onto System Administrator Mailbox (lowest numbered

extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Press DM (3 6) for Database Management menu.

Press MP (6 7) for subscriber Mailbox Programming.

Press UX (8 9) for forced Unscreened Transfer.

Follow the voice prompts.

Related Programming

To ………… See………… in this guide

set up unscreened or screened Automated Attendant transfers on a system-wide basis

Setting Up a Dialing Options Menu

To leave a

To leave a To leave a

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Assigning a Mailbox Name

Description

This feature assigns a name to a subscriber’s voice mailbox. The mailbox number is often the subscriber’s extension. The name is used for Directory Dialing (dialing by name). When Automated Attendant callers dial the first few letters of a mailbox name, they transfer to the extension corresponding to the name they dialed.

Default

No subscriber mailboxes have names.

Example

Suppose Directory Dialing by first name is set up in your Sprint Digital Voice. If you assign the name Michael Automated Attendant callers can dial M I C transfer to his extension.

Notes

If Directory Dialing by first name is enabled, make sure to assign the extension users’ first names to their mailboxes. Likewise, if Directory Dialing by last name is enabled, assign extension users’ last names to their mailboxes.

Programming Instructions

To assign a name to a Subscriber Mailbox:

Log onto System Administrator Mailbox (lowest numbered

extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Press DM (3 6) for Database Management menu.

Press MP (6 7) for subscriber Mailbox Programming.

Press NP (6 7) for mailbox Name Programming.

Follow the voice prompts.

Related Programming

To ………… See………… in this guide

enable Directory Dialing Setting Up a Dialing Options Menu

Michael to extension 11,

MichaelMichael

M I C on the dial pad to

M I CM I C

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Re-Routing a Subscriber’s Callers

Description

Sprint Digital Voice can re-route a caller who tries to reach a Subscriber extension. There are two different scenarios:

• If the caller tries to reach a Subscriber extension and that

extension has blocked Automated Attendant calls, the voice mail can automatically re-route the caller to another extension.

• If the caller actually enters the subscriber mailbox to leave a

message, the voice mail can let the caller manually dial 0 (before or after the beep) to re-route the call to another extension.

Sprint Digital Voice allows this type of re-routing only if a Call Routing Mailbox (802, 803, 804, 807, 809) is assigned to the subscriber mailbox. This Call Routing Mailbox is referred to as a Next Call Routing Mailbox. Then you must work with the Next Call Routing Mailbox’s Dial Action Table (1, 2, 3, 4, or 5 respectively). The voice mail will re-route the caller, using the action and number that is assigned to Key 0 in that Dial Action Table.

Default

• Call Routing Mailbox 802 using Dial Action Table 1 is

assigned to each subscriber mailbox.

• The voice mail will automatically re-route a blocked

Automated Attendant caller to the lowest numbered extension.

• If a caller enters the subscriber mailbox to leave a message,

the voice mail will let a caller manually dial 0 to re-route the call to the lowest numbered extension.

Call Routing Mailbox 802 (with Dial Action Table 1) (8002 in Protegé each subscriber mailbox. Key 0 is set up for unscreened transfer, which is the Extension Transfer (ET) action, to the lowest numbered extension.

Example

If you assign Call Routing Mailbox 803 as the Next Call Routing Mailbox, you will have to program Key 0 in Dial Action Table 2.

Notes

• If the same Call Routing Mailbox is used as an Answering

• To prevent both re-routing scenarios described above, make

XTX) is assigned as the Next Call Routing Mailbox for

Schedule and as a Next Call Routing Mailbox, the Key 0 action will be available for incoming Automated Attendant callers as well as callers who try to reach the Subscriber who has the Next Call Routing Mailbox.

sure that Key 0 is undefined in the Next Call Routing Mailbox’s Dial Action Table.

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Programming Instructions

To assign a different Next Call Routing Mailbox to a Subscriber extension:

Log onto System Administrator Mailbox (lowest numbered

extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Press DM (3 6) for Database Management menu.

Press MP (6 7) for subscriber Mailbox Programming.

Press NC (6 2) for Next Call routing mailbox.

Follow the voice prompts.

Related Programming

To ………… See………… in this guide

assign an action and number to Key 0 in a Dial Action Table block Automated Attendant calls to a Subscriber extension

Setting Up a Dialing Options Menu

Blocking Automated Attendant Calls

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Setting the Message Limit for a Subscriber’s Mailbox

Description

This feature allows the System Administrator to change the maximum number of messages that are stored in a subscriber mailbox. This feature is useful when you have a mailbox that does not have an extension associated with it. The message limit on an unassigned mailbox should be set to zero (0). Since the Distribution Mailbox is set up to distribute a message to all subscriber mailboxes (even those without corresponding extensions), setting the Message Limit to zero (0) prevents unused mailboxes from receiving these messages.

Programming Instructions

For the limit, you can specify a value from to zero (0) to 300.

Default

25 Messages If you have a phone system with less than 50 extensions, you still have 50 subscriber mailboxes available. The remaining Mailboxes are set up with a Message Limit of zero (0).

Example

A subscriber mailbox is not used and does not have an extension associated with it. Setting the Message Limit to zero (0) will prevent this mailbox from receiving messages. Later when the mailbox is used and a Subscriber logs on for the first time, the mailbox will not contain old messages from the Distribution Mailbox.

Notes

• For each extension that will not have access to voice mai

For each extension that will not have access to voice mail,

For each extension that will not have access to voice maiFor each extension that will not have access to voice mai set the corresponding Subscriber Mailbox Message Limit to

set the corresponding Subscriber Mailbox Message Limit to

set the corresponding Subscriber Mailbox Message Limit to set the corresponding Subscriber Mailbox Message Limit to

0.0.

• If a mailbox (which was previously not used) is finally

installed, remember to change the Message Limit from zero (0) to a positive value (one to 300) so that the mailbox will receive messages.

• If you use a FAX machine, be sure to set the Message Limit

to zero (0) for the extension connected to it.

• Protegé

to zero (0).

To change the message limit of a particular Subscriber Mailbox:

Log onto System Administrator Mailbox (lowest numbered

extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

3x8 mailboxes numbered 810 to 844 are defaulted

l, l,

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Setting the Message Limit for a Subscriber’s Mailbox (cont’d)

Press DM (3 6) for Database Management menu.

Press MP (6 7) for subscriber Mailbox Programming.

Press ML (6 5) for Message Limit.

Follow the voice prompts.

Related Programming

To ………… See…………

erase all the messages of a Subscriber by logging onto his/her mailbox

prevent an invalid extension from receiving Automated Attendant calls set up or change the number for the FAX machine Changing the FAX Extension in this

Logging Onto Your Mailbox and Using the Listening Options in the User’s Guide. Blocking Automated Calls in this guide.

guide.

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Removing an Extension

Description

If you no longer need a particular Subscriber extension, remove it from service in your Protegé steps for the subscriber mailbox associated with the extension:

• Erase the recorded Mailbox Greeting and Mailbox Name, if

any, after logging onto the subscriber mailbox.

• Erase any messages in the subscriber mailbox.

• Change the mailbox message limit to 0.

After you unplug the phone, the corresponding subscriber mailbox will still be associated with the port, since removing a Subscriber extension does not remove the subscriber mailbox from Sprint Digital Voice.

Default

N/A

Example

If you unplug a phone that corresponds to extension 11, subscriber mailbox 11 is still associated with extension 11.

Notes

For any invalid (uninstalled) extension, you should enable Block Auto Attendant for that extension, and assign Key 0 to transfer calls to the operator (in the Next Call Routing Mailbox’s Dial Action Table). Then callers who dial invalid mailbox numbers will be routed to the operator.

Programming Instructions

N/A

Related Programming

To ………… See…………

erase all of a Subscriber’s messages without logging onto the Subscriber’s mailbox erase all of a Subscriber’s messages by logging onto the Subscriber’s mailbox

prevent an invalid extension from receiving Automated Attendant calls re-route a caller who has dialed an extension Re-routing a Subscriber’s Callers in

set up Key 0 to route to the operator Setting Up a Dialing Options Menu,

system. Perform the following

Erasing All Subscriber Messages in this guide. Logging Onto Your Mailbox and Using the Listening Options in

mail

User’s Guide. Blocking Automated Attendant Calls in this guide.

this guide.

in this guide.

voice

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Deleting a Subscriber Mailbox Security Code

Description

This feature lets you delete the Security Code of a subscriber mailbox.

Default

No Security Code.

Example

You will need to delete Mailbox Security Codes if Subscribers forget them, and therefore cannot log onto their mailboxes. Once you delete the Security Code, the Subscriber can log onto the mailbox and select a new Security Code.

Notes

N/A

Programming Instructions

To delete a Mailbox Security Code:

Log onto System Administrator Mailbox (lowest numbered

extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Press DM (3 6) for Database Management menu.

Press MP (6 7) for subscriber Mailbox Programming.

Press DS (3 7) for Delete Security code.

Follow the voice prompts.

Related Programming

To ………… See…………

assign a Security Code to a subscriber mailbox the User’s Guide.

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Erasing All Subscriber Messages

Description

This feature erases all the messages in a specific subscriber mailbox.

Default

N/A

Example

• This feature is handy when an installed extension is no

longer needed, or a new person is taking over the mailbox. If there are any messages left in its subscriber mailbox, you can erase them to free up message storage space.

• You can also use this feature to erase all messages in

subscriber mailboxes that do not have extensions/users associated with them. Unless the Message Limit is set to zero (0), these subscriber mailboxes will continue to receive any messages sent to the Distribution Mailbox. (The Distribution Mailbox distributes a message to each subscriber mailbox, regardless of whether an extension is associated with it.)

Notes

N/A

Programming Instructions

To erase all the messages in a Subscriber Mailbox:

Log onto System Administrator Mailbox (lowest numbered

extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Press SA (7 2) for System Administrator Menu.

Press EM (3 6) for Erase All Subscriber Messages.

Follow the voice prompts

Related Programming

To ………… See………… in this guide.

erase all messages (including Instruction Menus, Announcement Messages, etc.), set a limit on the number of messages Setting the Message Limit for a

Initializing (Erasing) All System Messages

Subscriber’s Mailbox

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Recording a Subscriber Mailbox Name

Description

You can record a name for a subscriber mailbox. A mailbox name replaces the mailbox number (or corresponding extension number) in Sprint Digital Voice prompts. Subscribers should record their own names through their mailboxes (see the User’s Guide for instructions). However, you may want to record their names for them.

Default

No names are recorded.

Example

If you record the name John Smith for extension 12, and John does not answer an Automated Attendant call, Sprint Digital Voice will say John Smith does not answer 12 does not answer.

12 does not answer.

12 does not answer.12 does not answer.

Notes

The maximum interval for recording a name is 10 seconds.

John Smith does not answer instead of Extension

John Smith does not answerJohn Smith does not answer

Programming Instructions

To record a name for a Subscriber Mailbox:

Log onto System Administrator Mailbox (lowest numbered

extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Press SA (7 2) for System Administrator Menu.

Press N (6) for Mailbox Names.

Follow the voice prompts.

Related Programming

None

Extension

Extension Extension

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Changing the FAX Extension

Description

You can connect a FAX machine to one of the phone system extensions (if your phone system allows it). When an outside party calls in and the voice mail detects FAX calling tone (CNG 1100Hz), the FAX call is transferred to the extension connected to the FAX machine. Seven seconds is required to give the voice mail enough time to detect FAX calling tone.

Default

None

Example

You want to connect extension 12 to the FAX machine.

Notes

• You can use only one extension for a FAX machine on the

Protegé

• Set the Message Storage Limit to zero (0) to disable the

mailbox.

3x8.

Programming Instructions

To change the extension that is connected to a FAX machine:

Log onto System Administrator Mailbox (lowest numbered

extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Press DM (3 6) for Database Management Menu.

Press FT (3 8) for FAX Transfer.

Follow the voice prompts.

Related Programming

To ………… See………… in this guide

change the Message Storage Limit Setting the Message Storage Limit

of a Subscriber’s Mailbox

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Setting the System Time

Description

This feature sets the time in the voice mail system.

Default

The System Time is not set.

Example

N/A

Notes

The System Time in Sprint Digital Voice and the phone system must be set to the same value.

Programming Instructions

To set the System Time:

Log onto System Administrator Mailbox (lowest numbered

extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Press SA (7 2) for System Administrator Menu.

Press TI (8 4) for System Time.

Follow the voice prompts.

Related Programming

To ………… See………… in this chapter

set the System Date Setting the System Date

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Setting the System Date

Description

This feature sets the date in Sprint Digital Voice.

Default

The System Date is not set.

Example

N/A

Notes

The System Date in Sprint Digital Voice and the phone system must be set to the same value.

Programming Instructions

To set the System Date:

Log onto System Administrator Mailbox (lowest numbered

extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Press SA (7 2) for System Administrator Menu.

Press DT (3 8) for System Date.

Follow the voice prompts.

Related Programming

To ………… See………… in this chapter

set the System Time Setting the System Time

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Getting the System Version Number

Description

This feature plays the system version number for Sprint Digital Voice.

Default

You will hear a recorded message telling you the software version in Sprint Digital Voice.

Example

You may need to know the System Version Number for troubleshooting purposes.

Notes

N/A

Programming Instructions

To get the System Version Number:

Log onto System Administrator Mailbox (lowest numbered

extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Press SA (7 2) for System Administrator Menu.

Press SV (7 8) for System Version.

Follow the voice prompts.

Related Programming

None

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Initializing (Erasing) All System Messages

Description

This feature initializes (erases) the message database. All personal (Subscriber) messages and system recordings, such as a Main Greeting/Instruction Menu, will be erased. The default prompt, if any, will be replaced.

Default

N/A

Example

If you initialize the system messages, your customized Main Greeting will be erased. The voice mail will replace it with the default Main Greeting with Thank you for calling. If you are calling from a touchtone phone . . .

calling from a touchtone phone . . .

calling from a touchtone phone . . . calling from a touchtone phone . . .

Notes

The System Administrator’s mailbox must have a security code in order to initialize the message database.

Programming Instructions

To initialize the system messages:

Log onto System Administrator Mailbox (lowest numbered

extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Press DM (3 6) for Database Management Menu.

Press SI (7 4) for System Initialization.

Follow the voice prompts for initializing the message

database.

Related Programming

To See………… in this guide.

erase only messages in a specific subscriber mailbox Erase All Subscriber Messages

Thank you for calling. If you are

Thank you for calling. If you are Thank you for calling. If you are

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Restoring the Initial (Default) System Settings

Description

This feature initializes the entire Sprint Digital Voice database. All personal (Subscriber) messages and system recordings, such as a Main Greeting, will be erased. The default prompt, if any, will be replaced. In addition, all programmable options will be set to their default values.

Default

N/A

Example

You may have to initialize the system if it does not operate correctly due to improper programming.

Notes

The System Administrator’s mailbox must have a security code in order to initialize Sprint Digital Voice database.

Programming Instructions

To restore the initial (default) system settings:

Log onto System Administrator Mailbox (lowest numbered

extension) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Wait for the voice mail to answer. Dial Security Code, if

requested. Press DM (3 6) for Database Management Menu.

Press SI (7 4) for System Initialization.

Follow the voice prompts.

Related Programming

To ………… See………… in this chapter.

initialize (erase) only the personal (Subscriber) and system messages

Initializing (Erasing) All System Messages

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Changing the Phone System Integration and Starting Extension Number

Description

This feature changes the Protegé® system used with Sprint Digital Voice. It also changes the starting extension number in

Programming Instructions

the numbering plan.

Default

In a new installation, the default phone system is the Protegé 3x8. If you enter a code for the Protegé CTX/MTX/LTX or XTX phone systems, Sprint Digital Voice prompts you with the starting extension and trunk numbers for that phone system.

Example

You are installing a Protegé CTX phone system. You must change from the Protegé 3x8 system that Sprint Digital Voice recognizes as installed.

Notes

• If the system is a new installation, you must

extension 10 no matter which Protegé system you are installing.

• You will hear the default starting trunk number. It is

recommended that you do not change the numbering unless the trunks start with a different number. Sprint Digital Voice software uses these mailboxes for processing inbound call information.

To change the phone system integration:

Log onto System Administrator Mailbox (the lowest

numbered extension, which is Extension 10 in the Protegé 3x8) as follows: Dial voice mail outside number or extension number. If you hear Main Greeting, dial # (or other logon code).

Otherwise, go to step three. If requested, dial mailbox number.

If requested, dial Security Code.

Press DM (36) for Database Management Menu.

Press SI (74) for System Initialization.

Press 3 to Initialize Sprint Digital Voice database for a

particular phone system. Enter the number corresponding to the correct Protegé system: 1 - Protegé 3x8 2 - Protegé CTX/MTX/LTX 3 - Protegé XTX

Dial #, and follow the voice prompts.

A voice prompt will provide you with the starting extension number of the phone system that you are installing. You will be told to change this number if desired.

You will also hear a prompt for the starting trunk number. It is recommended that you do not change these.

Related Programming

None

must log onto

must must

Issue 1.6

Issue 1.6 Using Administrative and Maintenance Features

Issue 1.6Issue 1.6

Using Administrative and Maintenance Features – ◆◆◆◆ – 43

Using Administrative and Maintenance FeaturesUsing Administrative and Maintenance Features

Chapter 5: Using Administrative and Maintenance Features

Chapter 5: Using Administrative and Maintenance FeaturesChapter 5: Using Administrative and Maintenance Features

Changing Ranges of Mailboxes in the Numbering Plan

Description

This feature allows you to change several ranges of mailbox numbers upon installation. When you first install Sprint Digital Voice, the system automatically assigns numbers to the subscriber mailboxes. Generally, these numbers start at the lowest numbered extension and continue in sequence until the total number of mailboxes reaches 50.

However, some phone systems have fewer than 50 extensions. For these systems, Sprint Digital Voice provides subscriber mailbox numbers that correspond to the current phone system numbering plan. Since the total number of subscriber mailboxes equals 50, remaining mailboxes should be equal to the difference between 50 and the actual number of extensions in your system. Generally these mailboxes are placed in the 800 range, starting with extension 810.

The Changing the Range of Mailboxes in the Numbering Plan feature allows you to modify the default numbering as described above if you desire to do so.

To create a range of mailboxes, you must use the System Configuration Management Program. You cannot change the

Programming Instructions

range of mailboxes through a System Administrator Mailbox.

Default

In a new installation, the default phone system is the Protegé 3x8. When you install a particular phone system, Sprint Digital Voice prompts you with the starting extension for that phone system. You then hear a prompt to change the phone system if you desire, followed by the prompt for the starting extension.

Example

You would use this feature if you want your mailboxes numbered 10 -15, 20 - 25 and 30 - 35 but Sprint Digital Voice automatically assigned your mailbox numbering as 10 through

59.

Notes

• You need a laptop computer or terminal to access the

System Configuration Management Program. You cannot access this program through a System Administrator’s Mailbox.

• After you create the ranges, you must re-initialize Sprint

Digital Voice. Therefore, be sure to create all the ranges you require upon initial installation. If you add/change ranges at a later date, you will have to re-program the system. All users will then have to re-record their greetings, names, etc.

After you install Sprint Digital Voice, select the integration that you desire. Refer to Using a Laptop with the voice mail for instructions on accessing and using the System Configuration Management Program.

– ◆◆◆◆ –

– Using Administrative and Maintenance Features

4444

Using Administrative and Maintenance Features Issue 1.6

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Using Administrative and Maintenance Features Using Administrative and Maintenance Features

Issue 1.6

Issue 1.6Issue 1.6

Chapter 5: Using Administrative and Maintenance Features

Chapter 5: Using Administrative and Maintenance FeaturesChapter 5: Using Administrative and Maintenance Features

Related Programming

To ………… See…………

change the phone system integration Changing the Phone System

Integration and Starting Extension Number in this chapter

access the System Configuration Management Program and create ranges of mailbox numbers

initialize the

initialize (erase) only the personal (Subscriber) and system messages

voice mail

database Restoring the (Initial (Default)

Using the Configuration Management Program in the Integration Guide

System Settings in this chapter Initializing (Erasing) All System Messages

Issue 1.6

Issue 1.6 Using Administrative and Maintenance Features

Issue 1.6Issue 1.6

Using Administrative and Maintenance Features – ◆◆◆◆ – 45

Using Administrative and Maintenance FeaturesUsing Administrative and Maintenance Features

Chapter 5: Using Administrative and Maintenance Features

Chapter 5: Using Administrative and Maintenance FeaturesChapter 5: Using Administrative and Maintenance Features

Monitoring Future Delivery Mailboxes

Description

Subscribers can record a message and have Sprint Digital Voice send it to other mailboxes at a future date and time. Future Delivery Messages are designed to remind subscribers of appointments.

The Future Delivery Message gets stored in Mailbox 806 until the date and time for delivery. Messages can be recorded and saved for up to one year in the future. The System Administrator can log onto the Future Delivery mailbox and erase the message before Sprint Digital Voice sends it when necessary.

Default

Mailbox 806 is empty.

Example

For instance, suppose you just found out that you must attend a meeting in two weeks. You can record a reminder message today and have the voice mail send it to you the day before the meeting.

Notes

• The System Administrators must assign a Security Code to this

mailbox to gain access.

Programming Instructions

To log onto a Future Delivery Mailbox to listen to and/or erase a Future Delivery Message:

1. From a System Administrator’s Mailbox that has a Security

From a System Administrator’s Mailbox that has a Security

From a System Administrator’s Mailbox that has a Security From a System Administrator’s Mailbox that has a Security

::::

Code

Get intercom dial tone, dial Sprint Digital Voice

CodeCode extension, wait for the prompt Please enter your Security

Code,

Code, then dial *.

Code,Code,

Fro

From outside:

m outside: Dial Sprint Digital Voice telephone number,

FroFro

m outside:m outside:

wait for the Automated Attendant main greeting, dial #.

2. Dial Future Delivery Mailbox number (806).

3. Press L to listen to the messages. Press E to erase the

desired message.

Related Programming

None

Please enter your Security

Please enter your Security Please enter your Security

– ◆◆◆◆ –

– Using Administrative and Maintenance Features

4646

Using Administrative and Maintenance Features Issue 1.6

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Using Administrative and Maintenance Features Using Administrative and Maintenance Features

Issue 1.6

Issue 1.6Issue 1.6

Appendixes

Appendixes Appendixes

Appendix A, User Menu Tree

User’s Menu

MAIN Menu

isten to Messages

While listening you can:

Record aREply

HaveMsgForwarded

Hear MsgTIme and Date

ve Message

rase Message

everseListening Order

isten to Next Message

ackup 5 Seconds

ackup to theBeginning

o Ahead 5 Seconds

Pause/Resume Listening

TurnVolumeUp

TurnVolumeDown

RestoreVolume to ormal

Exit Listen Mode

73 63 84 72

5 2

88 83 86

ecord andSend

a Message

Record and Send a

utureDelivery

Message

Change Message

otification

hangeSecurity

Code For Your

Mailbox

Record aGreeting

For Your Mailbox

ecord aName

For Your Mailbox

HearTIme

and Date

EXit Mailbox

While recording you can:

rase Recording

End Recording

When done recording you can:

To call your mailbox and access the Main Menu of features:

Dial Voice Mail extension number____________________ or Voice Mail outside number____________________.

If you hear the company greeting, dial # (or other log-on code____________________). Otherwise, go to step 3.

If requested, dial your mailbox number____________________.

If requested, dial your security code____________________.

Select the desired feature from the Main Menu. To access afeature, dial the letters shown to the left of the feature name.For yourconvenience, their corresponding numbers are shown to the right of the featurename. You'll notice that the letters you dial to access a featurematch someof the letters in the feature name. To get a recorded help messageat anytime, press 0 (zero).

Enter mailbox numbers to receive message, up to 10.

Specify mailbox recipients by name. After you press N,

follow the voice prompts.

Erase message and return to

** **

Main Menu.

After entering a mailbox number or name, you can:

Enter another mailbox number. Or, press N toenter another mailbox name. Send msg and returnto Main

Menu. Specify next recipient bythe opposite method, then goto

top of this menu. Cancel previous mailbox. Ifno mailbox recipients remain, go

to previous menu. Otherwise go to top ofthis menu. Erase msg and goto Main

Menu.

Issue 1.6

Issue 1.6 Appendix A, User Menu Tree

Issue 1.6Issue 1.6

Appendix A, User Menu Tree – ◆◆◆◆ – 47

Appendix A, User Menu TreeAppendix A, User Menu Tree

P/N SPRINTUM, MAY 2000

Appendix B, System Administrator Menu Tree

System Administrator Menu

Appendixes

Appendixes Appendixes

An Instruction Menu is recorded for a Call Routing Mailbox, which answers your incoming calls. The Instruction Menu should do the following:

Greet the caller. To figure out what an appropriate greeting should be, lookat the Answering Schedule for that particular Call Routing Mailbox. For example, if the Call Routing Mailbox is placed in a schedule for weekday mornings, perhaps the Instruction Menu can start out with

XYZ company

Database Management Menu. List the available dialing options (e.g.,

Support

to the Call Routing Mailbox. For more information on the Dial Action Table,see

the Database Management Menu. To record an Instruction Mailbox Menu, you have to enter a Call RoutingMailbox number. For your convenience, the Call routing Mailbox numbers (and their Dial Action Table assignments) are shown below.

Call Routing Mailbox 802 has Dial Action Table 1

Call Routing Mailbox 803 has Dial Action Table 2

Call Routing Mailbox 804 has Dial Action Table 3

Call Routing Mailbox 807 has Dial Action Table 4

Call Routing Mailbox 809 has Dial Action Table 5

. For more information on Answering Schedules, see the

). The dialing options come from the Dial Action Table that is assigned

Good Morning, thank you for calling

Press 1 for Sales, 2 for Technical

ANnouncement Messages

Instruction Menus

An Announcement Message is recorded for an Announcement Mailbox. An Announcement Message typically plays some type of information (movie schedule, sales promos, insurance rates) for Auto Attendant callers. When the Announcement finishes playing, the caller goes back to the Automated Attendant Instruction Menu. To

record an Announcement Message, you will have to enter an Announcement Mailbox number (800, 801, or 808). (To let a caller hear the Announcement, youwill haveto assign the Announcement Mailbox to a key in a Dial Action Table. Seethe Database Management Menu.)

A Subscriber Mailbox name replaces the mailbox number (or corresponding extension

number) in voice prompts.

This feature erases all the messages in a specific Subscriber Mailbox.

Mailbox Names

Erase All Messages

Answering Schedule Override

This feature lets you change the Call Routing Mailbox (and therefore Instruction Menu) that is answering incoming calls. The selected Call Routing Mailbox (802, 803, 804,

or 807) will answer calls until you turn Answering Schedule Override off. Seealso Answering Schedules on the Database Management Menu.

To access the System Administrator Menu:

Make sure you call into a System Administrator Mailbox. To convert a Subscriber Mailbox into a System Administrator Mailbox, see the Database Management Menu. By default, the lowest numbered extension is a System Administrator Mailbox.

Dial Voice Mail extension number_______________ or Voice Mail outside number_______________ or press Voice Mail Key_______________.

If you hear the Instruction Menu, dial #. Otherwise, go to step 4.

If a mailbox is requested, dial System Administrator mailbox number_______________.

If requested, dial Security Code_______________.

Press SA for System Administrator Menu.

Select the desired feature.

To select a feature, dial the letters shown to the left of the feature name. For your convenience, their corresponding numbers are shown to the right of the feature name.

This feature sets the time in the Voice Mail system.

This feature sets the date in the Voice Mail system.

This feature plays the software version number for your Voice Mail system.

– ◆◆◆◆ –

– Appendix B, System Administrator Menu Tree

4848

Appendix B, System Administrator Menu Tree Issue 1.6

––

Appendix B, System Administrator Menu Tree Appendix B, System Administrator Menu Tree

System TIme

System DaTe

System Version

Exit Menu

Issue 1.6

Issue 1.6Issue 1.6

P/N SPRINTSAM, MAY 2000

Appendixes

Appendixes Appendixes

Appendix C, Database Management Menu Tree (1 of 3)

Issue 1.6

Issue 1.6 Appendix C, Database Management Menu Tree

Issue 1.6Issue 1.6

Appendix C, Database Management Menu Tree – ◆◆◆◆ – 49

Appendix C, Database Management Menu TreeAppendix C, Database Management Menu Tree

Appendix C, Database Management Menu Tree (2 of 3)

Appendixes

Appendixes Appendixes

– ◆◆◆◆ –

– Appendix C, Database Management Menu Tree

5050

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Issue 1.6

Issue 1.6Issue 1.6

Appendixes

Appendixes Appendixes

Appendix C, Database Management Menu Tree (3 of 3)

Issue 1.6

Issue 1.6 Appendix C, Database Management Menu Tree

Issue 1.6Issue 1.6

Appendix C, Database Management Menu Tree – ◆◆◆◆ – 51

Appendix C, Database Management Menu TreeAppendix C, Database Management Menu Tree

Appendixes

Appendixes Appendixes

Appendix D, Default Numbering Plan

3x8

Subscriber Mailbox

Subscriber Mailbox 10 201 2201

Subscriber MailboxSubscriber Mailbox 11 202 2202 12 203 2203 13 204 2204 14 205 2205 15 206 2206 16 207 2207 17 208 2208

3x8 Future Expansion 18 209 2209 3x8 Future Expansion 19 210 2210 3x8 Future Expansion 20 211 2211 3x8 Future Expansion 21 212 2212 3x8 Future Expansion 22 213 2213 3x8 Future Expansion 23 214 2214 3x8 Future Expansion 24 215 2215

3x8 Future Expansion 25 216 2216 N/A 217 2217 N/A 218 2218 N/A 219 2219 N/A 220 2220 N/A 221 2221 N/A 222 2222 N/A 223 2223 N/A 224 2224 N/A 225 2225 N/A 226 2226 N/A 227 2227 N/A 228 2228 N/A 229 2229 N/A 230 2230 N/A 231 2231 N/A 232 2232 N/A 233 2233 N/A 234 2234 N/A 235 2235 N/A 236 2236 N/A 237 2237 N/A 238 2238 N/A 239 2239 N/A 240 2240 N/A 241 2241 N/A 242 2242 N/A 243 2243 N/A 244 2244 N/A 245 2245 N/A 246 2246 N/A 247 2247 N/A 248 2248 N/A 249 2249 N/A 250 2250 Dial Action Table

Dial Action Table

Dial Action TableDial Action Table 2 2 2 3 3 3

3x8 CTX/MTX/LTX

3x83x8

1 1 1

CTX/MTX/LTX XTX

CTX/MTX/LTXCTX/MTX/LTX

XTX

XTXXTX

– ◆◆◆◆ –

– Appendix D, Default Numbering

5252

Appendix D, Default Numbering Plan

––

Appendix D, Default Numbering Appendix D, Default Numbering

Plan Issue 1.6

PlanPlan

Issue 1.6

Issue 1.6Issue 1.6

Appendixes

Appendixes Appendixes

3x8

4 4 4 5 5 5 Announcement Mailbox

Announcement Mailbox

Announcement MailboxAnnouncement Mailbox Announcement Mailbox

Announcement Mailbox 801 801 8001

Announcement MailboxAnnouncement Mailbox Call Routing Mailbox

Call Routing Mailbox

Call Routing MailboxCall Routing Mailbox Day Greeting 1

Day Greeting 1

Day Greeting 1Day Greeting 1 Ca

Call Routing Mailbox

ll Routing Mailbox

CaCa

ll Routing Mailboxll Routing Mailbox

Day Greeting 2

Day Greeting 2Day Greeting 2 Call Routing Mailbox

Call Routing Mailbox 804 804 8004

Call Routing MailboxCall Routing Mailbox Distribution Mailbox

Distribution Mailbox 805 805 8005

Distribution MailboxDistribution Mailbox Future Delivery Mailbox

Future Delivery Mailbox 806 806 8006

Future Delivery MailboxFuture Delivery Mailbox Call Routing Mailbox

Call Routing Mailbox 807 807 8007

Call Routing MailboxCall Routing Mailbox UCD Overflow Mailbox

UCD Overflow Mailbox 808 808 8008

UCD Overflow MailboxUCD Overflow Mailbox UCD Re

UCD Re----Route Mailbox

UCD ReUCD Re Additional 3x8 Subscriber

Additional 3x8 Subscriber

Additional 3x8 Subscriber Additional 3x8 Subscriber Mailboxes

Mailboxes

MailboxesMailboxes 811 N/A N/A 812 N/A N/A 813 N/A N/A 814 N/A N/A 815 N/A N/A 816 N/A N/A 817 N/A N/A 818 N/A N/A 819 N/A N/A 820 N/A N/A 821 N/A N/A 822 N/A N/A 823 N/A N/A 824 N/A N/A 825 N/A N/A 826 N/A N/A 827 N/A N/A 828 N/A N/A 829 N/A N/A 830 N/A N/A 831 N/A N/A 832 N/A N/A 833 N/A N/A 834 N/A N/A 835 N/A N/A 836 N/A N/A 837 N/A N/A 838 N/A N/A 839 N/A N/A 840 N/A N/A 841 N/A N/A 842 N/A N/A 843 N/A N/A 844 N/A N/A

Route Mailbox 809 809 8009

Route MailboxRoute Mailbox

3x8 CTX/MTX/LTX

3x83x8

800 800 8000

802

803

810

CTX/MTX/LTX XTX

CTX/MTX/LTXCTX/MTX/LTX

802

803

N/A

XTX

XTXXTX

8002

8003

N/A

Issue 1.6

Issue 1.6 Appendix D, Default Numbering Plan

Issue 1.6Issue 1.6

Appendix D, Default Numbering Plan – ◆◆◆◆ – 53

Appendix D, Default Numbering PlanAppendix D, Default Numbering Plan

Appendix E, Call Routing Mailbox Numbering Plan

Mailbox

Mailbox Mailbox Number

Number

NumberNumber

800 Announcement

Mailbox Name

Mailbox NameMailbox Name

Mailbox

Mailbox Function Description

Mailbox Function DescriptionMailbox Function Description

To record messages such as address, hours of operation, etc. No action can be taken from this announcement.

Appendixes

Appendixes Appendixes

Corresponding

Corresponding Corresponding

DAT

DATDAT

N/A

801 Announcement

Mailbox

802 Call Routing Mailbox Plays the Automated Attendant’s Day

803 Call Routing Mailbox Plays the Automated Attendant’s

804 Call Routing Mailbox Can be programmed to play a

805 Distribution Mailbox Entering this mailbox number after

806 Future Delivery

Mailbox

To record messages such as address, hours of operation, etc. No action can be taken from this announcement.

Greeting. Any dialing action from this table is directed by the programming in the DAT.

Night Greeting. Any dialing action from this table is directed by the programming in the DAT.

Holiday Greeting. Any dialing action from this table is directed by the programming in the DAT.

recording a message sends the message to every mailbox on the system.

To store messages that are marked to be delivered at a later date.

N/A

807 Call Routing Mailbox Can be programmed to play a

mailbox greeting. Any dialing action from this table is directed by the programming in the DAT.

808 UCD Overflow

Mailbox

809 UCD Re-Route

Mailbox

– ◆◆◆◆ –

– Appendix E, Call Routing Mailboxes Numbering Plan

5454

Appendix E, Call Routing Mailboxes Numbering Plan Issue 1.6

––

Appendix E, Call Routing Mailboxes Numbering Plan Appendix E, Call Routing Mailboxes Numbering Plan

To record a message that plays and then disconnects.

Can be programmed to play message that allows the caller to transfer out of the UCD hunt group or leave a message. Any dialing action from this table is directed by the programming in the DAT.

N/A

Issue 1.6

Issue 1.6Issue 1.6

Appendixes

Appendixes Appendixes

Appendix F, Dial Options

Action

Hear Current Parameters For Keys

Access

Code

HP (47)

Description

This feature plays the current Dial Action Table assignments for the touchtone keys. (This is not an action for a key.)

Mailbox Number

Go to a Pre-Defined Mailbox MG (64)

Caller-Dialed Go to a Mailbox CG (24)

This feature lets the caller press a key to go to a pre-defined mailbox. You can enter the following mailbox types:

Announcement Mailbox

Announcement Mailbox – For example,

Announcement MailboxAnnouncement Mailbox you want callers to press Key 5 to listen to recorded directions to your company. First, you record the directions in a Announcement Message. Then, in the Dial Action Table, you assign the MG action and the mailbox number to Key 5.

Call Routing Mailbox

Call Routing Mailbox – The voice mail

Call Routing MailboxCall Routing Mailbox plays the Main Greeting that you record for the Call Routing Mailbox, then lets the caller use the dialing options in the associated Dial Action Table.

Distribution Mailbox

Distribution Mailbox – The voice mail

Distribution MailboxDistribution Mailbox lets the caller record a message that will be automatically distributed to all subscriber mailboxes.

This feature lets the caller dial mailbox numbers to go to the mailboxes that are available in the system. There is no need to assign a number to the CG action.

During the Main Greeting, the CG action can be used to let a caller dial 800, 801 or 808 to listen to the Announcement Message that is recorded for that mailbox. If you use CG in this way, make sure that an announcement is recorded for that

800, 801, 808

(8000, 8001,

& 8008 in

Protegé

802, 803,

804, 807, 809

(8002, 8003,

8004, 8007, & 8009 in the Protegé XTX)

(8005 in the

Protegé XTX)

XTX)

805

Issue 1.6

Issue 1.6 Appendix F, Dial Options

Issue 1.6Issue 1.6

Appendix F, Dial Options – ◆◆◆◆ – 55

Appendix F, Dial OptionsAppendix F, Dial Options

Appendixes

Appendixes Appendixes

Action

Pre-Defined Extension Transfer [Screened]

Caller Dialed Extension Transfer [Screened]

Access

Code

ET (38)

CT (28)

Description

Mailbox.

Screened and unscreened transfers differ in the handling of incomplete transfers. Incomplete transfers occur when incoming calls are transferred to extensions that are either busy or no one answers. The phone system handles an incomplete unscreened transfer, such as an unanswered transfer. Sprint Digital Voice handles an incomplete screened transfer.

This feature lets the caller press one key to make a screened transfer to a pre-defined Subscriber extension. If the transfer is incomplete, the voice mail will retrieve the call after approximately three rings and lets the caller leave a message or return to the Automated Attendant Instruction Menu. See chapter 3 “Customizing Automated Attendant Features” in the Programming Guide for information on when a screened transfer does not ring at an extension.

If the transfer is incomplete, the voice mail will retrieve the call after approximately three rings and let the caller leave a message or return to the Automated Attendant Instruction Menu. See chapter 3 “Customizing Automated Attendant Features” in the Programming Guide for information on when a screened transfer does not rin

Mailbox Number

– ◆◆◆◆ –

– Appendix F, Dial Options

5656

Appendix F, Dial Options Issue 1.6

––

Appendix F, Dial Options Appendix F, Dial Options

Issue 1.6

Issue 1.6Issue 1.6

Appendixes

Appendixes Appendixes

Action

Unscreened (Blind) Transfer to a Pre-Defined Extension

Unscreened Transfers to CallerDialed Extensions

Message Recording For a PreDefined Subscriber Mailbox

Access

Code

UX (89)

UC (82)

MR (67)

Description

at an extension

This feature lets the caller press one key to make an unscreened transfer to a specific Subscriber extension. If the transfer is incomplete, the phone system will handle the call.

This feature lets the caller press one key to leave a message in a specific subscriber mailbox. The voice prompt for assigning this key action is Record

a message for a pre

a message for a pre----defined mai

a message for a prea message for a pre The number for this action is simply the desired subscriber mailbox number.

defined mailbox

defined maidefined mai

Record

Record Record

lbox.

lboxlbox

Mailbox Number

Message Recording 2 For a PreDefined Subscriber Mailbox

Directory Dialing Using First Names or Last Name

Issue 1.6

Issue 1.6 Appendix F, Dial Options

Issue 1.6Issue 1.6

CR (27)

DF (33) DL (35)

This feature lets the caller press one key to leave a message in a specific subscriber mailbox. You will nnnnot a voice prompt for assigning this key action. The number for this action is simply the desired subscriber mailbox number.

This feature lets the caller press one key to access Directory Dialing either by First Names or There is no need to assign a number to the DF or DL action. After pressing the key, the voice mail lets the caller dial the first few letters of a Subscriber’s first name or last name to transfer to the Subscriber’s extension. The voice mail’s voice prompts guide the caller through the name-dialing process. (You can have only one Directory Dialin

scheme per system, so that you

or by Last Names.

oror

Appendix F, Dial Options – ◆◆◆◆ – 57

Appendix F, Dial OptionsAppendix F, Dial Options

ot hear

ot ot

either

eithereither

Appendixes

Appendixes Appendixes

Action

Hang up HU (48)

Access

Code

Description

can select Direct Dialing either

or by Last Names, but you cannot use

oror both.)

The voice mail makes the type of transfer (screened or unscreened) that you have selected in the Dial Action Table.

Make sure that you assign (program) a name for each subscriber mailbox. Otherwise Directory Dialing simply will not work.

In addition, if you assign the same name to two or more subscriber mailboxes, you will also have to record a name for each subscriber mailbox. If someone dials one of these names, the voice mail will say For person A, dial ___, For person B, dial

For person B, dial ___, where

For person B, dialFor person B, dial

perso

person A

n A and person B

persoperso

n An A

recorded names for each Subscriber’s Mailbox.

This feature allows a caller to press one key to terminate the call. You do not assign a number to the HU action.

You will not assigning this key action.

person B are the

person B person B

not hear voice prompt for

notnot

either by First

eithereither

For person A, dial

For person A, dialFor person A, dial

Mailbox Number

Undefined Key UK (85)

Restore Default Parameters RD (73)

Special Dialing *F *S *P

** *# *1

– ◆◆◆◆ –

– Appendix F, Dial Options

5858

Appendix F, Dial Options Issue 1.6

––

Appendix F, Dial Options Appendix F, Dial Options

This feature removes the action and number assigned to a key.

This feature restores the default actions to the keys. See default settings found in chapter 3 “Customizing Automated Attendant Features” in the Programming Guide.

Flash Wait for any type of sound Non-monitored pause (the voice mail pauses 2 seconds, dials next digit.) * (star key) # (pound key) [ (open bracket)

Issue 1.6

Issue 1.6Issue 1.6

Appendixes

Appendixes Appendixes

Action

*5 *6

Access

Code

Description

] (close bracket) X (use *6 to enter an X for an extension number. For example, for three-digit extension numbers, enter *6*6*6.

Mailbox Number

Issue 1.6

Issue 1.6 Appendix F, Dial Options

Issue 1.6Issue 1.6

Appendix F, Dial Options – ◆◆◆◆ – 59

Appendix F, Dial OptionsAppendix F, Dial Options

Sprint Sprint Digital Voice Sprint Digital Voice - System Administrator Guide

Specifications and Main Features

Frequently Asked Questions

User Manual