Sprint Protege 616 User Manual

PROTEGÉ

®

616

Digital Hybrid Key System

Keyset User Guide without display

Mat Code 699060

Contents

i

Protegé®616 Keyset User’s Guide - without display

1. How To Use This Guide . . . . . . . .1

2. Your Keyset’s Parts . . . . . . . . . . . .2

3. Understanding the Lights . . . . . . .6

4. Understanding the Tones . . . . . . .7

5. Care Of Your Keyset . . . . . . . . . . .7

6. Your Protegé

®

Phone System . . . .8

1. Answering Calls . . . . . . . . . . . . . .9

2. Call Pickup . . . . . . . . . . . . . . . . .10

3. Call Forward . . . . . . . . . . . . . . . .11

4. Avoiding Calls . . . . . . . . . . . . . . .13

5. Busy Ring . . . . . . . . . . . . . . . . . .14

1. Placing Intercom Calls . . . . . . . .15

2. Placing Outside Calls . . . . . . . . .16

3. Redialing . . . . . . . . . . . . . . . . . .18

4. Special Dialing . . . . . . . . . . . . . .19

5. Callback . . . . . . . . . . . . . . . . . . .20

6. Camp On . . . . . . . . . . . . . . . . . .22

1. Hold . . . . . . . . . . . . . . . . . . . . . .23

2. Transferring Calls . . . . . . . . . . . .25

3. Conference . . . . . . . . . . . . . . . . .27

1. Paging . . . . . . . . . . . . . . . . . . . .29

2. Message Waiting . . . . . . . . . . . .31

Answering Calls

chapter

2

Introduction

chapter

1

Making Calls

chapter

3

Call Handling

chapter

4

Paging And
Messaging

chapter

5

Contents

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Protegé®616 Keyset User’s Guide - without display

1. Mute . . . . . . . . . . . . . . . . . . . . . .33

2. Alarm Clock . . . . . . . . . . . . . . . . .34

3. Speed Dial Numbers . . . . . . . . . .35

1. Two Features For Easier

Dialing . . . . . . . . . . . . . . . . . . . . .37

2. Three Features For Easier

Answering . . . . . . . . . . . . . . . . . .39

3. Setting The Feature Keys . . . . . .41

4. Headset Operation . . . . . . . . . . .43

5. Background Music . . . . . . . . . . . .44

1. Voice Mail Features . . . . . . . . . . .45

Glossary . . . . . . . . . . . . . . . . . . . . .47

Index . . . . . . . . . . . . . . . . . . . . . . . .49

Voice Mail
Features

chapter

8

Convenience
Features

chapter

6

Customizing
Your Keyset

chapter

7

Protegé®616 Keyset User’s Guide - without display

Abbreviated Numbers - See Speed
Dial Numbers

Alarm Clock 34

Attendant, Calling the 15

Auto Answer 9, 39

Automatic Hold 9, 23

Automatic Line Selection 38

Avoiding Calls 13

Background Music 44

Barge In 15

BGM - See Background Music

Blind Transfer 25

Busy Call Forward 12

Busy Line (route) 21

Busy Ring 14

Call Forward 11

Call Me Messages 31

Call Park 25

Call Pickup 10

Callback 20

Calling an Extension 15

Camp On 22

Cancel A Call Forward 12

Class of Service 15, 47

Cleaning 7

Clear Key 3

Conference 27

Dialing Speed Dial Numbers 16

Dialing Voice Mail 45

Dial Pad 2, 3

Direct Call Forward 11

Directed Call Pickup 10

1

Protegé®616 Keyset User’s Guide - without display

1. How To Use This Guide

Your Protegé®display keyset is the perfect tool for today's workplace. This
guide shows you how to set and use your phone's many advanced and labor­saving features.

Getting Started

Read this chapter carefully; it contains some important safety instructions.
Then, flip through the rest of the guide to become familiar with how informa­tion is organized. Study the features you will use on a daily basis. Keep this
guide handy so you can quickly refer to it as you need.

How to locate information

If You Want Then Refer To

General information on using your keyset Chapter 1, Introduction

To use a specific feature Index to point you to the page

A definition of a telecommunications term Glossary

Information on taking and avoiding calls Chapter 2, Answering Calls

Information on placing internal and Chapter 3, Making Calls
outside calls

Information on holding and transferring Chapter 4, Call Handling
calls, and on making conferences

Information on paging and messaging Chapter 5, Paging And Messaging

Information on labor-saving features Chapter 6, Convenience Features
such as programming speed dial numbers

Information on performing keyset-specific Chapter 7, Customizing Your
functions Keyset

Information on using voice mail features Chapter 8, Voice Mail Features

chapter

one

Introduction

1 / Introduction

2. Your Keyset’s Parts

Xfr/Conf Key

Redial Key

Clear Key

Function Key

Headset Jack

Feature Keys

Speakerphone

Dial Pad

Pull Out Tray

Hold Key

Volume Keys

Speaker Key
and Light

2

Protegé®616 Keyset User’s Guide - without display

Protegé®616 Keyset User’s Guide - without display

Class of Service

Your level of access to certain fea-
tures. Your company's phone system
may assign a different class of ser-
vice to particular extensions, to
restrict access to certain features.
See also Extension Group.

DSS

Direct Station Selection. Press a DSS
key to call or transfer to an internal
resource without dialing manually.
The internal resource can be a single
extension, or a group of extensions
such as a hunt group or paging
group. In a Protegé system, a DSS
key is a specially programmed fea-
ture key.

Extension Group

Extension Groups are a way of
grouping groups of extensions in a
Protegé phone system. For example,
if several companies in a building
share a common phone system, each
company's extensions would form an
Extension Group. See also class of
service.

Idle state

The condition of your keyset when it
is not in use.

Intercom

An intercom call is a call between
extensions of your company’s phone
system.

1 / Introduction

3

Protegé®616 Keyset User’s Guide - without display

Clear key

Press the Clear key to cancel any task you are in the middle of performing, and
to terminate a call. Do not press the Clear key to cancel a programming task if
you are active on a call, because this will also disconnect your call.

Dial pad

Use the dial pad to dial telephone numbers, and to enter feature codes.

Feature Keys

These keys and their associated LEDs (Light Emitting Diode) give you speedy
access to outside lines, other extensions, frequently used features, and speed
dial numbers.

At default, the nine feature keys are assigned as follows:

◆ Inside Row - Three outside line keys (labeled Line 1, Line 2, line 3)

◆ Middle Row - Two DSS/BLF keys (for extensions 10 and 11) and

One intercom key (labeled ICM) for dialing internal numbers.

◆ Outside Row - Three feature keys; Direct Call Forward, Do Not

Disturb, and Mute (labeled FWD, DND, and Mute)

However, each key can be programmed as any one of the following:

◆ An outside line key. Press this for direct access to that line or group of

lines.

◆ A Direct Station Selection (DSS) key. Press this to call a specific inter-

nal resource, instead of dialing manually. A DSS key can connect with a
specific keyset, extension group or voice mial directory number.

◆ A frequently used feature key such as Call Forward, Do Not Disturb

or a Message Waiting light. Press the key to activate and cancel the
feature.

◆ A speed dial number for quick, access to dial a stored number.

See page 6 for a guide to what the associated LEDs signify.

Protegé®616 Keyset User’s Guide - without display

Function key

Most feature codes are set and cancelled by pressing this key followed by dial­ing one to four digits.

Headset jack

Enables you to connect a headset to your telephone.

Hold key

Press this key to place a call on hold. Also use this key to conclude program­ming certain features.

Pull out tray

Contains a card for you to note frequently dialed numbers, or contents of fea­ture keys.

Redial key

The Redial key is programmable. It is usually programmed to redial the last
outside number dialed. For more information, see page 15.

Speaker key and light

The speaker key turns your speakerphone on and off. Use it to disconnect a
hands-free call. Your speakerphone is active when the light is lit.

Pressing the Speaker key will answer or release a call on the speakerphone.
Switching from the handset to the speakerphone is easy. Press the Speaker key
(it will light red) and then hang up the handset. To return to the handset, simply
lift it up and the speaker will automatically turn off.

1 / Introduction

4

Protegé®616 Keyset User’s Guide - without display

1. Voice Mail

If you use your voice mail system on a regular basis, we recommend you des-
ignate a feature key as a voice mail “Message Waiting” key. This key lights
when you receive a voice mail message. Press the key to gain access to your
personal mailbox so you can check your messages. For instructions on how to
program a feature key, see page 41. The feature code is Function key, dial 64.

chapter

eight

8

x x

XFR/CONF

1 / Introduction

5

Protegé®616 Keyset User’s Guide - without display

Speakerphone

The speakerphone enables you to make hands-free calls. If your company does
not have external paging equipment, pages may be broadcast over keyset
speakerphones.

Volume keys

Use the volume keys to regulate the volume of the ringer, the speaker, the
handset, and the headset.

Xfer/Conf key

Use this key when transferring calls, and when forming multi-party conference
calls.

1 / Introduction

6

Protegé®616 Keyset User’s Guide - without display

3. Understanding the Lights

The lights on your keyset indicate the status of lines, features, and other exten­sions.

The table below describes what each light indicates. The lights are situated
beside each Feature key. Line keys are feature keys programmed to access out­side lines. DSS keys are feature keys programmed to access other internal
resources such as extensions or hunt groups. Feature keys are programmed to
activate specific features such as Do Not Disturb, Mute, and Call Forward.

Note: Some features will not cause an associated LED to light when activated.

Signal Description

Dark (Line) Line not in use

(Feature) Feature not in use

Solid Red (Line) Line (or line route) in use

(Feature) Feature activated

Slow Flash Red (Line) Line on hold by another extension

(Feature) You have a message waiting

Fast Flash Red (Line) Incoming line call

(Feature) Incoming intercom call
(Line or Feature) You have a transferred or recalled call

Twinkling Green (Line) You are on a line call

(Feature) You are on an intercom call

Fast Flash Green (Line) Line exclusively held by you

Protegé®616 Keyset User’s Guide - without display

4. Headset Operation

Simply plug a headset of headset amplifier directly into the headset jack. Enter
the Headset Function feature code. While you have the Headset Function
enabled, keep the handset in its cradle. Use the Speaker key to answer and end
calls. The speaker key flashes when the headset is enabled. Pressing the speak-
er key once takes the keyset off-hook and sends audio to the headset. Pressing
the speaker key again enables the speakerphone so it transmits and receives
calls. Pressing the speaker key a third time enables the headset again. Pressing
the Clear key returns the keyset to its idle state.

The headset function (Function 9 #) can be programmed under a feature key.
When programmed under the feature key, the function acts as a toggle. Press
once and headset is enebled. Press again and the headset is disabled. For infor-
mation on programming a feature key, turn to page 41.

Note that amplified headsets with their own power source disable the Mute fea-
ture on the Protegé
mation.

9

✽

FUNCTION

FUNCTION

1 / Introduction

7

Protegé®616 Keyset User’s Guide - without display

4. Understanding the Tones

This table will help you distinguish between the different ring tones you hear
on your keyset.

Signal Description

Single ring Hold reminder tone

Confirmation tone

Two short rings (Once) Error tone

(Twice) Callback

Repeated single ring Incoming outside call

Line recall

Repeated double ring Incoming intercom call

Warning

To prevent fire or shock hazard, do not expose this telephone to rain or any

type of excess moisture. If accidentally dropped in water, immediately unplug

this telephone from the wall outlet.

5. Care of Your Keyset

Your telephone requires very little maintenance if you follow these guidelines.
Make sure that it is installed on a firm, level surface or, if a wall unit, mounted
securely to the wall. Protect it from being dropped. Keep it clean. Periodic
cleaning with a soft cloth dampened with glass cleaner or mild solution of a
non-abrasive detergent will keep your telephone looking new for years. Do not
spray aerosol cleaner or pour any liquid directly into the keyset. Doing so may
cause severe damage to your telephone.

1 / Introduction

8

Protegé®616 Keyset User’s Guide - without display

6. Your Protegé®Phone System

Access To Features

You may not be able to operate all the features in this guide. Access to features
depends on the programming of each individual phone system. A particular
feature option may be included in your company’s system, but may not be
programmed to operate at you extension.

If you attempt to use a feature that is not available to you, or make a mistake in
using the feature, you will hear an error signal. See your telephone system
administrator for further details regarding feature access.

Feature Interaction

When you are setting a feature, please read the introductory paragraphs careful­ly. They describe what the feature does, and, if applicable, how it interacts with
other features.

Protegé®616 Flexibility

The Protegé®616 phone system is highly flexible and can be customized to fit
many business needs. This guide has been written to accommodate the struc­ture of most companies. Your system administrator can tell you the numbers
assigned to resources such as hunt groups and speed dial numbers. In this guide
write any additional information that is relevant to your working environment.

Following the Instructions

The instructions in this guide often ask you to "press" a key. Throughout these
instructions, the word "press" means press and release, not press and hold. You
may be instructed to "dial" which means to press the desired numbers on the
dial pad. You may be required to dial ✽ (star) or # (pound) on the dial pad to
access certain features.

You should hear a confirmation tone when you have successfully set most fea­tures.

Protegé®616 Keyset User’s Guide - without display

FUNCTION

# 3

2

1

FUNCTION

HOLD

HOLD

x

3. Setting The Feature Keys

Your keyset has a number of feature keys that can be programmed to your
requirements. You can program one of the following under each key:

◆ An outside line key

◆ A extension key

◆ A feature such as Call Forward

When you program a speed dial number under a feature key, you will enter the
speed dial feature code (Function 1) plus the two digit bin number. Do not
enter the entire phone number.

FUNCTION

# 3

x

9

Protegé®616 Keyset User’s Guide - without display

1. Answering Calls

Answering Internal and Outside Calls

Answering internal and outside calls is as easy as picking up the handset or
pressing the Speaker key, if you have the Auto Answer feature set to "on" (see
page 40). Otherwise, to answer a call you will need to press a feature key
appropriate to the type of call: a line, line group, or overflow key for an outside
call; an intercom key for an internal call.

Intercom Key

A feature key programmed as an intercom key (labeled "ICM") is useful for
processing internal calls. Your ICM key flashes when an internal party has
"camped on" to your extension while you are on an outside call. Press this key
to speak to the internal caller. Be sure to place the first call on hold if you do
not have the Automatic Hold feature enabled at your keyset or you will discon­nect the outside caller. See page 22 for more information on the Camp On fea­ture, and page 24 for more information on the Automatic Hold feature.

chapter

two

Answering Calls

2 / Answering Calls

10

Protegé®616 Keyset User’s Guide - without display

Directed Call Pickup

1. Press the Function key and then dial 53.

2. Dial the extension number ringing.

3. Call is connected. Pick up the handset or use
the keyset speaker to talk to the caller.

Group Call Pickup

1. Press the Function key and then dial 54.

- or -

Dial *.

2. Call is connected. Pick up the handset or use
the keyset speaker to talk to the caller.

2. Call Pickup

Call Pickup helps you answer calls that are ringing at another location.

Use Direct Call Pickup to pick up another ringing extension. You specify
("direct") the ringing location by dialing the directory number of the ringing
extension.

Use Group Call Pickup to pick up a ringing extension that is within your work
group. You do not specify the location. Your system administrator can tell you
if your extension is part of a work group, and what number to dial to pick up
calls.

FUNCTION

5

x

x

3

FUNCTION

5

4

Protegé®616 Keyset User’s Guide - without display

2. Three Features For Easier
Answering

Voice Call, Auto Answer, and Distinctive Ringing are three features that you
can use to make answering calls easier and faster.

Voice Call

When you set your keyset to allow voice calls, intercom callers are connected
immediately over the speakerphone, without requiring you to go off-hook. You
will hear a single tone to alert you. Outside and blind transfer calls continue to
ring at your extension in the usual way.

Note that when voice calls are allowed, no Call Forward instructions you have
programmed for intercom calls will be followed. Do Not Disturb, however, will
continue to operate.

Auto Answer

Use the Auto Answer feature to select how incoming calls will be answered.
With Auto Answer set to "off" you must press an appropriate feature key to
answer an incoming call. This can be one of the following:

◆ An ICM key (a feature key designated for intercom calls)

◆ A Line or Line Group key

◆ An Overflow key (a feature key designated for all additional outside

lines).

With Auto Answer set to "on" you can answer ringing calls by lifting the hand-
set or pressing the Speaker key.

Protegé®616 system observes the following priority call sequence:

1. Camped On Line Call 4. Incoming Line Call

2. Recalled Line Call 5. Intercom Callback Call

3. Transferring Line Call 6. Incoming Intercom Call

Distinctive Ringing

Distinctive Ringing allows you to choose from four different ring tones to dis-
tinguish your phone's ring from that of others in your immediate area. The ring
tone you select works for all tones you hear on your keyset. See page 7 for a
table of ring tones.

2 / Answering Calls

11

Protegé®616 Keyset User’s Guide - without display

3. Call Forward

Call Forward allows you to direct some or all of your calls to another loca­tion.There are three forwarding options: Direct Call Forward, Busy Call
Forward and No Answer Call Forward. Only one type of Call forward can be
enabled at a time.

Direct Call Forward diverts calls immediately. Busy Call Forward diverts calls
immediately when your extension is busy. No Answer Call Forward diverts
calls which are unanswered after a specific period of time.

You can forward calls to extensions, extension groups or voice mail hunt
group. Specify whether to forward either internal or external calls only or all
calls.

If any type of call forward is programmed under a feature key, the key will
light up when the forward is activated.

Direct Call Forward

To activate

1. Keyset is idle.

2. Press the Function key and then dial 22.

- or -

Press the designated feature key (FWD).

3. Enter the extension number to which you want
to forward calls, or press the voice mail fea­ture key to forward to Voice Mail.

4. Dial 1 to forward outside calls only

- or -

Dial 2 to forward all calls

- or -

Dial 3 to forward intercom calls only

5. Receive confirmation tone.

FUNCTION

1/2/3

x

x

2

2

Protegé®616 Keyset User’s Guide - without display

2 / Answering Calls

12

Protegé®616 Keyset User’s Guide - without display

Busy Call Forward

To activate

1. Keyset is idle.

2. Press the Function key and then dial 21.

3. Enter the extension number to which you want
to forward calls or press the Voice Mail feature
key to forward to Voice Mail.

4. Dial 1 to forward outside calls only

- or -

Dial 2 to forward all calls

- or -

Dial 3 to forward intercom calls only

5. Receive confirmation tone.

No Answer Call Forward

To activate

1. Keyset is idle.

2. Press the Function key and then dial 24.

3. Enter the extension number to which you want
to forward calls or press the Voice Mail feature
key to forward to Voice Mail.

4. Dial 1 to forward outside calls only

- or -

Dial 2 to forward all calls

- or -

Dial 3 to forward intercom calls only

5. Receive confirmation tone.

Cancel all Call Forwards

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 2.

3. Receive confirmation tone.

2

1

x

x

FUNCTION

1/2/3

2

4

x

x

FUNCTION

1/2/3

2

FUNCTION

1. Two Features For Easier
Dialing

Hot Dial Pad and Automatic Line Selection are features you can use to make
dialing easier and faster.

Hot Dial Pad

When you have the Hot Dial Pad feature enabled, you can dial an extension or
outside line without lifting the handset or pressing the speaker key. The
Protegé®616 system senses when any dial pad key is pressed, takes the exten-
sion off-hook, studies the digits dialed to determine whether the call is for
intercom or line access, and routes it accordingly. At default, your keyset is
programmed with Hot Dial Pad activated.

Automatic Line Selection

Automatic Line Selection allows you to choose which resource your keyset
accesses when you go off-hook at your extension; intercom dial tone, a specific
line, or a line route.

Note: If you program a specific line be advised that if a call is parked or held by
anyone else on that line, when you go off-hook you will be connected to the call.

chapter

seven

FUNCTION

# 6

FUNCTION

#

2 / Answering Calls6 / Convenience Feataures

13

Protegé®616 Keyset User’s Guide - without display

FUNCTION

4

4. Avoiding Calls

At times you may want to work at your desk without phone interruptions. In
addition to Call Forward, you can choose to use Do Not Disturb.

Do Not Disturb (DND) will stop all outside calls from ringing your telephone.
However, display phones will still show information about the incoming call on
its LCD. All internal calls are blocked to your telephone. Your telephone
appears to be busy to callers without display keysets. Internal callers with dis­play keysets will see that your are in DND mode.

Some users, such as the attendant, may have the authority to override DND and
force calls through. When in DND, a call that is transferred to your extension
will revert to the transferring extension and not the attendant. Your system
administrator can tell you if anyone has override authority.

You may turn on DND when a call is ringing directly into your station. The
calling party continues to hear ringback, and the call is not transferred to the
attendant.

When DND is enabled, you will hear interrupted dial tone when going off­hook.

You cannot enable DND and Call Forward at the same time.

FUNCTION

4

To activate DND at your extension

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 4.

- or -

Press a designated feature key (DND).

3. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial 4.

- or -

Press a designated feature key (DND).

3. Receive confirmation tone.

2 / Answering Calls

14

Protegé®616 Keyset User’s Guide - without display

5. Busy ring

Busy Ring allows you to enable or disable the ringing associated with incom­ing line calls at your extension.

If your extension is busy, and you want your phone to ring to notify you of
incoming line calls, then Busy Ring should be enabled. When disabled, no
ringing occurs when you are on another call.

By default all extensions have Busy Ring enabled.

FUNCTION

FUNCTION

#

2

#

2

To enable Busy Ring at your extension

1. Keyset is idle.

2. Press the Function key and then dial # 2.

- or -

Press a designated feature key, if programmed.

3. Receive confirmation tone.

To disable Busy Ring at your extension

1. Keyset is idle.

2. Press the Function key and then dial # 2.

- or -

Press a designated feature key, if programmed.

3. Receive confirmation tone.

Protegé®616 Keyset User’s Guide - without display

3. Speed Dial Numbers

A Speed Dial Number stores an outside telephone number. You may store a
maximum of 16 digits (including special dialing characters) in a single speed
dial number. Refer to Special Dialing (page 19) if you need to include dialing
characters such as pause and flash.

FUNCTION

FUNCTION

HOLD

HOLD

x x

x

15

Protegé®616 Keyset User’s Guide - without display

Calling an Extension

1. Dial the extension number.

Calling the Attendant

1. Dial 0.

Voice to Ring Interchange (VRI)

1. Dial the extension number.

2. Receive confirmation tone.

3. Dial *. Your call overrides the Voice Call
Allow setting and rings through to the exten­sion.

Barge In (Intrusion)

1. Dial an extension or line, receive busy tone.

2. Press the Function key and then dial 72.

- or -

Keyset is in idle state.

3. Press the Function key, dial 72 and then the
extension number or line.

1. Placing Intercom Calls

You can reach any individual extension or group of extentions by dialing the
appropriate directory number.

Use the ICM Voice to Ring Call Interchange feature to force an extension that
is in Voice Call mode to ring. This is useful in situations when the called exten­sion is unattended. You can use available messaging options, and follow any
No Answer Call Forwarding instructions that may have been set. See page 39
for more information on the Voice Call feature.

If the extension you call is busy you may be able to intrude on the call. Your
ability to use this feature depends on your class of service, and that of the desti­nation extension.

x

x

x

x

x

x

7

2

chapter

three

Making Calls

FUNCTION

0

✽

3 / Making Calls

16

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Protegé®616 Keyset User’s Guide - without display

Placing Outside Calls

1. Press an available line or line group key.

- or -

Press the Function key and dial 0 plus the line
number.

2. Dial the telephone number.

Placing a Speed Dial Call

1. Keyset is in idle state.

2. Press an available line or line group key.

- or -

Press the Function key and dial 0 plus the line
number.

- or -

Dial 9.

3. Press the function key and then dial 1.

4. Dial the speed dial bin number.

3. Placing Outside Calls

Consult your telephone system administrator for any restrictions in your ability
to make outside calls.

If your phone system allows individual or system speed dial numbers you can
place outside calls using the bin number in which a speed dial number is
stored. See Speed Dial Numbers (page 35) for instructions on how to store
individual speed dial numbers, and Programming the Feature Keys (page 41)
for how to program them under feature keys.

x

9

FUNCTION

1

0

9

x x

1. Mute

The Mute feature disables the handset transmitter and the speaker microphone.
Use the mute feature to permit a private conversation with someone in your
office while you are on a call.

If you have a feature key preprogrammed as a Mute key, the light will be lit
while your keyset is muted.

The Mute feature is useful if you work in noisy environments where back-
ground noise becomes amplified over the transmitter or microphone and
impedes communications from the distant end.

FUNCTION

7

FUNCTION

7

chapter

six

3 / Making Calls

17

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Placing a Speed Dial Call on a
Specific Line or Line Route

1. Keyset is in idle state.

2. Dial the line number or line route number.

- or -

Press the specific line key.

3. Press the Function key and then dial 1.

4. Dial the speed dial bin number.

x

x

1

1

FUNCTION

3 / Making Calls 5 / Paging and Messaging

18

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Protegé®616 Keyset User’s Guide - without display

3. Redialing

Two redialing options are available to you: Last Number Redial and Saved
Number Redial.

Last Number Redial (LNR) simply redials the last outside number dialed out
from your keyset. By default, the Redial key is programmed for LNR.

The Saved Number Redial (SNR) feature redials a telephone number, which
you stored during an earlier call to that number. The saved number remains
stored until you save another number in its place. This is useful for occasions
when you need to make other outside calls between calls to a particular num­ber. Note that to store a telephone number using SNR, you must have initiated
the call.

8

FUNCTION

CLEAR

REDIAL

Last Number Redial (LNR)

To activate

1. Keyset is in idle state.

2. Press the Function key and then dial 8.

- or -

Press the Redial key.

To cancel

1. Press the Clear key.

Saved Number Redial (SNR)

To save a number

1. Keyset is in use on a call.

2. Press the Function key and then dial 51.

To dial the saved number

1. Keyset is idle.

2. Press the Function key and then dial 51.

5

1

FUNCTION

5

1

FUNCTION

2. Messaging

You can send a “Call Me” message to another extension when you get no
answer or the line is busy. A Call Me message leaves a “message waiting” indi-
cation for the called party indicating that you were trying to reach them.

In order to receive messages you will need to program one of the feature keys
as a “Message Waiting” key. The addociated LED will light if you have a mes-
sage waiting.

For instructions on how to program a feature key, see page 41. The feature
code is Function key, dial 96.

There are two ways to leave a call me message. The first is for leaving a mes-
sage at a busy or unattended extension. Use the second method to leave a mes-
sage at another extension without calling that extension.

Note: If you call an extension that has Voice Call allowed, press * to change to
voice to ring interchange. Once you hear ring back, leave a message or call-
back.

FUNCTION

9

x

FUNCTION

9

x

3 / Making Calls

19

Protegé®616 Keyset User’s Guide - without display

Pulse to Tone Conversion

1. Access an outside line key.

2. Dial telephone number (in pulse).

3. Dial ✻.

4. Dial additional required digits (in tone).

Inserting Special Dial
Characters

To insert a pause

1. Press the Function key and then dial 70.

2. Dial the remaining digits.

To insert a flash

1. Press the Function key and then dial 3.

2. Dial the remaining digits.

4. Special Dialing

Your system administrator can confirm if your system uses pulse dialing, and
whether you need to add any of the special dial characters (pause or flash).

If your system uses pulse dialing for outside calls, you may need to use the
Pulse to Tone Conversion feature to access remote equipment such as voice
mail systems.

7

0

✻

9

x

x

x

x

FUNCTION

3

FUNCTION

3 / Making Calls

20

Protegé®616 Keyset User’s Guide - without display

Protegé®616 Keyset User’s Guide - without display

Placing a Callback to a Busy
or Unattended Extension

To activate

1. Dial the extension number.

2. Receive busy tone.

- or -

Receive no answer.

3. Press the Function key and then dial 91.

4. Receive confirmation tone.

To delete a callback

1. Press the Function key and then dial ✻ 91.

2. Receive confirmation tone.

Responding to a Callback
To activate

1. Your extension rings.

2. Lift the handset.

- or -

Press the Speaker key.

3. The call rings through to the extension.

5. Callback

When you place an intercom call to a busy or unattended extension, you can
request a callback and hang up. You then receive a callback when the busy
extension becomes available, or when the unattended extension is next used
(goes off-hook and back on-hook).

The callback signal is a series of short rings that cease when the keyset goes
off-hook.

Only one party at a time may activiate the callback feature on the same exten­sion.

FUNCTION

FUNCTION

x

x

9

1

✻

9

1

FUNCTION

5

FUNCTION

5

FUNCTION

5

chapter

five

1. Paging

You can initiate a page from your keyset by dialing the feature code. The
Protegé®616 system will broadcast the page over the speakers of all idle
Protegé keysets within that group.

If your system is connected to any paging speakers, you can access external
paging equipment by dialing the appropriate feature code.

The Page Answer feature enables you to answer a page in progress. Dialing the
feature code will connect you immediately to the paging extension. Note that
this feature only works while the page is still in progress.

3 / Making Calls

21

Protegé®616 Keyset User’s Guide - without display

To cancel

1. Press the Clear key.

CLEAR

3 / Making Calls

22

Protegé®616 Keyset User’s Guide - without display

FUNCTION

9

3

x

Protegé®616 Keyset User’s Guide - without display

To activate on an extension:

1. Keyset is in idle state.

2. Dial extension number. Receive busy tone.

3. Dial 2.

4. Receive confirmation tone.

5. Music plays until the extension hangs up.

6. The call rings through.

To cancel:

1. Hang up while waiting for the extension.

- or -

Press the Clear key while ringing.

To activate on a busy line:

1. Keyset is in idle state.

2. Dial line directory number. Receive busy tone.

3. Dial #.

- or -

Press the Function key and dial 93.

4. Receive Confirmation.

5. Hang up.

6. Keyset rings when a line becomes available.

To cancel:

1. Press the Function key and dial * 93.

- or -

Press the Function key and dial # #.

2. Receive Confirmation.

Responding to a Line Callback

1. Your extension rings. The LED for the appropriate
line key flashes red.

2. Press the line key. Receive dial tone.

- or -

Lift handset or press the Speaker key.

3. Dial the outside number.

6. Camp On

You can use the Camp On feature when you call a busy extension or line. It
allows yhou to remain off-hook until the extension becomes available. For a
busy line you do not have to remain off-hook. When the telephone rings, lift
handset or press the Speaker key to be connected to the line.

Only one extension can camp on to another at any one time. If you hear a
warning tone, it signifies that another extension user has camped on to the busy
extension already. You can still use the Callback Busy feature, which will alert
you when the line becomes free. Camp On overrides Callback even if the
Callback feature was activiated first.

CLEAR

2

#

FUNCTION

✻

9

3

HOLD

FUNCTION

XFR/CONF

3. Conference

The Conference feature allows you to connect up to three additional parties in a
single, supervised conversation. The three additional parties can be any combi-
nation of line or intercom callers. Protegé
allows you to talk directly to a conference member without other members
hearing the conversation.

As the Conference Controller (the person who set up the conference), you can
exit the call at any time. If you are leaving a single inside party connected to
two external parties, simply hang up and control of the conference passes to
that internal party. If you want to leave two inside parties with an external
party, hang up and control of the conference passes to the first internal party
you brought into the conference. If you leave a three-way conference, the con-
ference reverts to being a simple two-way call. You can use the Forced Release
feature to disconnect each of the distant parties from the conference.

For instructions on how to program a conference feature key that allows con-
ferencing by pressing a key, see page 41. The feature code is Function key, dial

60.

Note: No unsupervised outside line conferencing is permitted.

23

Protegé®616 Keyset User’s Guide - without display

System Hold

Placing a line call on system hold

1. Keyset in use on an active call.

2. Press the Hold key.

Retrieve

1. Press held outside line key (slow flashing
green).

Exclusive Hold

Placing a line call on exclusive hold

1. Keyset in use on an active call.

2. Press the Function key followed by the Hold
key.

To Retrieve

1. Press held outside line key (rapid flashing
green).

1. Hold

You can place a line call on hold and any extension keyset can retrieve the call.
Protegé®616 offers two methods for placing a call on hold. The first, System
Hold, places intercom or line calls on hold by pressing the Hold key. The sec­ond method called Exclusive Hold places line calls on hold which can then
only be retrieved by the extension placing it on hold. At other extensions the
held line still appears busy. This prevents any other extension from inadvertent­ly picking up that call and gives you a certain level of privacy on line calls.
Calls placed on Exclusive Hold can be retrieved from a different extension
after the Exclusive Hold timer expires. After expiration, the call reverts to
System Hold status.

You can place several different calls on both types of hold. Calls are retrieved
in the order in which they were placed on hold; the first call held is the first
one retrieved.

When enabled the Protegé®616 system generates a periodic tone over your
keyset's speaker to remind you of a call you have placed on hold.

If you enable Automatic Hold on your keyset you can switch between calls,
automatically placing the first call on System Hold. This method shortens the
transfer process by allowing you to transfer an active line call to another exten­sion via a preprogrammed DSS key without first pressing the Hold key.

HOLD

FUNCTION

HOLD

chapter

four

Call Handling

4 / Call Handling

24

Protegé®616 Keyset User’s Guide - without display

Protegé®616 Keyset User’s Guide - without display

Holding an Intercom Call

1. Press the Hold key.

To retrieve

1. Hang up, and return to idle state.

2. Pick up handset.

- or -

Press the Speaker key.

Automatic Hold

To activate

1. Keyset is idle.

2. Press the Function key and then dial 94.

3. Receive confirmation tone.

To cancel

1. Keyset is idle.

2. Press the Function key and then dial 94.

3. Receive confirmation tone.

HOLD

2. Transferring Calls

There are two types of transfers. One, called a blind transfer, does not
announce to the target any information prior to redirecting a call. The other,
called a screened transfer, notifies the target extension about the call prior to
redirecting it.

All transfers recall to your keyset automatically if they are unanswered.
Perform a blind transfer when you do not wish to notify the target extension or
extension group member prior to redirecting a call. A screened transfer is when
you notify the target extension or hunt group member prior to redirecting the
call.

If you want confirmation that the transfer was successful, enable the Transfer
Beep feature. Your phone will ring once when the call was successfully trans-
ferred.

The Call Park feature, which is used with line calls only, offers you a way to
park a call so another extension user can pick it up. The transferred call is
placed on system hold. Calls can be parked on a valid extension number.

XFR/CONF

XFR/CONF

9

4

FUNCTION

9

4

FUNCTION

x x

x x

HOLD

XFR/CONF

4 / Call Handling

25

Protegé®616 Keyset User’s Guide - without display

Transferring an Active Call - Method 1

1. Press the Xfr/Conf key.

2. Dial the destination extension.

3. Hang up to perform a blind transfer.

- or -

Stay off-hook to screen the transfer..

To cancel the transfer

1. Press the Xfr/Conf key.

Transferring an Active Call - Method 2

1. Press the Hold key.

2. Dial the extension number to which you wish
to transfer the call.

- or -

Press the DSS key (a designated feature key).

3. Press the Xfr/Conf key for a blind transfer.

- or -

Announce the call, then press the Xfr/Conf
key for a screened transfer.

4. Receive confirmation tone.

2. Transferring Calls

There are two types of transfers. One, called a blind transfer, does not
announce to the target any information prior to redirecting a call. The other,
called a screened transfer, notifies the target extension about the call prior to
redirecting it.

All transfers recall to your keyset automatically if they are unanswered.
Perform a blind transfer when you do not wish to notify the target extension or
extension group member prior to redirecting a call. A screened transfer is when
you notify the target extension or hunt group member prior to redirecting the
call.

If you want confirmation that the transfer was successful, enable the Transfer
Beep feature. Your phone will ring once when the call was successfully trans­ferred.

The Call Park feature, which is used with line calls only, offers you a way to
park a call so another extension user can pick it up. The transferred call is
placed on system hold. Calls can be parked on a valid extension number.

XFR/CONF

XFR/CONF

x x

x x

HOLD

XFR/CONF

4 / Call Handling

26

Protegé®616 Keyset User’s Guide - without display

Protegé®616 Keyset User’s Guide - without display

1. Hold

You can place a line call on hold and any extension keyset can retrieve the call.
Protegé®616 offers two methods for placing a call on hold. The first, System
Hold, places intercom or line calls on hold by pressing the Hold key. The sec-
ond method called Exclusive Hold places line calls on hold which can then
only be retrieved by the extension placing it on hold. At other extensions the
held line still appears busy. This prevents any other extension from inadvertent-
ly picking up that call and gives you a certain level of privacy on line calls.
Calls placed on Exclusive Hold can be retrieved from a different extension
after the Exclusive Hold timer expires. After expiration, the call reverts to
System Hold status.

You can place several different calls on both types of hold. Calls are retrieved
in the order in which they were placed on hold; the first call held is the first
one retrieved.

When enabled the Protegé
keyset's speaker to remind you of a call you have placed on hold.

If you enable Automatic Hold on your keyset you can switch between calls,
automatically placing the first call on System Hold. This method shortens the
transfer process by allowing you to transfer an active line call to another exten-
sion via a preprogrammed DSS key without first pressing the Hold key.

HOLD

FUNCTION

HOLD

chapter

four

Call Park (No Ring Transfer)

Parking a call

1. Keyset is active on a call.

2. Press the Function key and then dial 73.

3. Dial the extension number of the park destina­tion.

4. Receive confirmation tone.

Answering a parked call

1. Press the Function key and then dial 73.

2. Dial the extension number or line directory
number on which the call is parked.

- or -

3. Press the Function key and then dial 73 plus 0
plus the line number.

Note: The parked call will recall when the call

is not picked up within a period of time,
which defined by the System
Administrator.

Transfer Beep

To enable

1. Keyset is idle or active on a call.

2. Press the Function key and then dial 79.

3. Transfer Beep is enabled.

To disable

1. Keyset is idle or active on a call.

2. Press the Function key and then dial 79.

3. Transfer Beep is disabled.

FUNCTION

7 3

x

x

FUNCTION

7

3

x x

FUNCTION

7

9

FUNCTION

7

9

x

x

4 / Call Handling

27

Protegé®616 Keyset User’s Guide - without display

Forming a Conference

1. While active on a call.

2. Press the Hold key.

3. Dial the extension number to be added to con­ference.

- or -

Access an outside line, dial the telephone
number.

4. Press the Function key followed by the
Xfr/Conf key.

5. Receive confirmation tone.

6. To add a fourth party, repeat steps 2, 3 and 4.

HOLD

FUNCTION

XFR/CONF

3. Conference

The Conference feature allows you to connect up to three additional parties in a
single, supervised conversation. The three additional parties can be any combi­nation of line or intercom callers. Protegé®616 offers a Private Talk feature that
allows you to talk directly to a conference member without other members
hearing the conversation.

As the Conference Controller (the person who set up the conference), you can
exit the call at any time. If you are leaving a single inside party connected to
two external parties, simply hang up and control of the conference passes to
that internal party. If you want to leave two inside parties with an external
party, hang up and control of the conference passes to the first internal party
you brought into the conference. If you leave a three-way conference, the con­ference reverts to being a simple two-way call. You can use the Forced Release
feature to disconnect each of the distant parties from the conference.

For instructions on how to program a conference feature key that allows con­ferencing by pressing a key, see page 41. The feature code is Function key, dial

60.

Note: No unsupervised outside line conferencing is permitted.

4 / Call Handling

28

Protegé®616 Keyset User’s Guide - without display

Protegé®616 Keyset User’s Guide - without display

Holding the Conference

To put the conference on hold

1. Press the Hold key.

To return to the conference

1. Press the held line key.

- or -

Press the DSS or ICM key (designated feature
keys) if the conference is with internal parties
only.

Private Talk

To activate

1. Press the Function key and then dial 57.

2. Press the line key or dial 0 plus the line direc­tory with which you wish to speak privately.

- or -

Dial the extension number with which you
wish to speak privately.

To release and resume conference

1. Press the Function key followed by the
Xfr/Conf key.

Forced Release

1. Press the Function key and then dial 74.

2. Enter the extension number to be released.

- or -

Press the line key or 0 plus the line directory
number.

3. Receive confirmation tone.

Ending the Conference

1. Wait for the other parties to disconnect.

- or -

Force release the other parties.

HOLD

FUNCTION

FUNCTION

5 7

x

x

FUNCTION

7

4

x

x

CLEAR

XFR/CONF

29

Protegé®616 Keyset User’s Guide - without display

FUNCTION

5

0

0

FUNCTION

5

0

1

FUNCTION

5

0

2

chapter

five

Paging

and

Messaging

1. Paging

You can initiate a page from your keyset by dialing the feature code. The
Protegé®616 system will broadcast the page over the speakers of all idle
Protegé keysets within that group.

If your system is connected to any paging speakers, you can access external
paging equipment by dialing the appropriate feature code.

The Page Answer feature enables you to answer a page in progress. Dialing the
feature code will connect you immediately to the paging extension. Note that
this feature only works while the page is still in progress.

All Page

1. Lift the handset.

- or -

Press the Speaker key.

2. Press the Function key, and dial 500.

3. Receive confirmation tone.

External Paging

1. Lift the handset.

2. Press the Function key, and dial 501.

3. Receive confirmation tone.

All and External Page

1. Lift the handset.

- or -

Press the Speaker key.

2. Press the Function key, and dial 502.

3. Receive confirmation tone.

6 / Convenience Features

30

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Protegé®616 Keyset User’s Guide - without display

4. Special Dialing

Your system administrator can confirm if your system uses pulse dialing, and
whether you need to add any of the special dial characters (pause or flash).

If your system uses pulse dialing for outside calls, you may need to use the
Pulse to Tone Conversion feature to access remote equipment such as voice
mail systems.

7

FUNCTION

FUNCTION

Group Page

1. Lift the handset.

- or -

Press the Speaker key.

2. Press the Function key, and dial 503 plus the

station group number.

3. Receive confirmation tone.

Page Answer

1. Press the Function key and then dial 59.

2. You are immediately connected to the exten-

sion initiating the page.

Paging Receive Selection

To accept paging

1. Press the Function key and then dial # 9.

To reject paging

1. Press the Function key and then dial # 9.

FUNCTION

#

9

FUNCTION

#

9

FUNCTION

5

9

FUNCTION

x

x

5

0 3

31

Protegé®616 Keyset User’s Guide - without display

Leaving a Message at Another
Display Keyset

Method 1

1. Dial the target extension number.

2. While listening to ringback or busy, press the
Function key and dial 96.

3. Receive confirmation tone.

Method 2

1. Press the Function key and then dial 96.

2. Dial the target extension number.

3. Receive confirmation tone.

2. Messaging

You can send a “Call Me” message to another extension when you get no
answer or the line is busy. A Call Me message leaves a “message waiting” indi­cation for the called party indicating that you were trying to reach them.

In order to receive messages you will need to program one of the feature keys
as a “Message Waiting” key. The addociated LED will light if you have a mes­sage waiting.

For instructions on how to program a feature key, see page 41. The feature
code is Function key, dial 96.

There are two ways to leave a call me message. The first is for leaving a mes­sage at a busy or unattended extension. Use the second method to leave a mes­sage at another extension without calling that extension.

Note: If you call an extension that has Voice Call allowed, press * to change to
voice to ring interchange. Once you hear ring back, leave a message or call­back.

FUNCTION

6

9

x

x

FUNCTION

6

9

x

x

5 / Paging and Messaging

32

Protegé®616 Keyset User’s Guide - without display

Protegé®616 Keyset User’s Guide - without display

x

FUNCTION

FUNCTION

FUNCTION

FUNCTION

Answering a Message

1. Message Waiting key light is flashing quickly.

2. Press the Message Waiting key.

- or -

Press the Function key and then dial 96.

3. Call is placed to the extension that sent the
message.

4. If the Message Waiting key continues to flash,
you have at least one more message. Repeat
the process to reply to all yur messages until
the Message Waiting key remains dark.

Deleting Messages

Deleting an individual messsage you sent

1. Press the Function key and then dial ✽ 96.

2. Dial the target extension number.

3. Receive confirmation tone.

Deleting all messsages sent by you

1. Press the Function key and then dial ✽ 96 ✽.

2. Receive confirmation tone.

x

x

9

6

✽

9

6

✽

✽

9 6

33

Protegé®616 Keyset User’s Guide - without display

Convenience Features

To activate

1. Press the Function key and then dial 76.

To cancel

1. Press the Function key and then dial 76.

1. Mute

The Mute feature disables the handset transmitter and the speaker microphone.
Use the mute feature to permit a private conversation with someone in your
office while you are on a call.

If you have a feature key preprogrammed as a Mute key, the light will be lit
while your keyset is muted.

The Mute feature is useful if you work in noisy environments where back­ground noise becomes amplified over the transmitter or microphone and
impedes communications from the distant end.

FUNCTION

7

6

FUNCTION

7

6

chapter

six

6 / Convenience Features

34

Protegé®616 Keyset User’s Guide - without display

Protegé®616 Keyset User’s Guide - without display

1. Placing Intercom Calls

You can reach any individual extension or group of extentions by dialing the
appropriate directory number.

Use the ICM Voice to Ring Call Interchange feature to force an extension that
is in Voice Call mode to ring. This is useful in situations when the called exten-
sion is unattended. You can use available messaging options, and follow any
No Answer Call Forwarding instructions that may have been set. See page 39
for more information on the Voice Call feature.

If the extension you call is busy you may be able to intrude on the call. Your
ability to use this feature depends on your class of service, and that of the desti-
nation extension.

chapter

three

To activate

1. Keyset is idle.

2. Press the Function key and then dial 92.

3. Enter time for the reminder in 24-hour format.

4. Press 1 for a reminder call only once.

- or -

Press 2 for a reminder call every day as pro­grammed by you.

5. Receive confirmation tone.

To cancel

1. Keyset is idle or in use on a call.

2. Press the Function key and then dial ✻ 92.

3. Receive confirmation tone.

2. Alarm Clock

The Alarm Clock can be used to remind yourself of appointments.

Use the 24 hour clock format to record the time for the reminder. For example,
2:23 p.m. is entered as 1423.

When the reminder time is reached, your keyset will ring to alert you, even if
you are active on a call.

FUNCTION

FUNCTION

FUNCTION

9

2

✻

9

2

x

x x

x

x

6 / Convenience Features

35

Protegé®616 Keyset User’s Guide - without display

Storing a Speed Dial Number

1. Keyset is in idle state.

2. Press the Function key and then dial 1.

3. Dial the speed dial bin number (00 - 19).

4. Enter the telephone number you wish to save.

5. Press Hold key to save the number.

6. Receive confirmation tone.

Deleting a Stored Number

1. Keyset is in idle state.

2. Press the Function key and then dial 1.

3. Dial the speed dial bin number (00 - 19).

4. Press Hold key.

5. Receive confirmation tone.

3. Speed Dial Numbers

A Speed Dial Number stores an outside telephone number. You may store a
maximum of 16 digits (including special dialing characters) in a single speed
dial number. Refer to Special Dialing (page 19) if you need to include dialing
characters such as pause and flash.

FUNCTION

FUNCTION

HOLD

HOLD

1

1

x

x x

x

x

36

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Protegé®616 Keyset User’s Guide - without display

FUNCTION

4. Avoiding Calls

At times you may want to work at your desk without phone interruptions. In
addition to Call Forward, you can choose to use Do Not Disturb.

Do Not Disturb (DND) will stop all outside calls from ringing your telephone.
However, display phones will still show information about the incoming call on
its LCD. All internal calls are blocked to your telephone. Your telephone
appears to be busy to callers without display keysets. Internal callers with dis-
play keysets will see that your are in DND mode.

Some users, such as the attendant, may have the authority to override DND and
force calls through. When in DND, a call that is transferred to your extension
will revert to the transferring extension and not the attendant. Your system
administrator can tell you if anyone has override authority.

You may turn on DND when a call is ringing directly into your station. The
calling party continues to hear ringback, and the call is not transferred to the
attendant.

When DND is enabled, you will hear interrupted dial tone when going off-
hook.

You cannot enable DND and Call Forward at the same time.

FUNCTION

37

Protegé®616 Keyset User’s Guide - without display

Hot Dial Pad

To activate

1. Keyset is idle.

2. Press the Function key and then dial #6.

3. Receive confirmation tone.

To cancel

1. Keyset is idle.

2. Press the Function key and then dial #6.

3. Receive confirmation tone.

Customizing

Your Keyset

1. Two Features For Easier
Dialing

Hot Dial Pad and Automatic Line Selection are features you can use to make
dialing easier and faster.

Hot Dial Pad

When you have the Hot Dial Pad feature enabled, you can dial an extension or
outside line without lifting the handset or pressing the speaker key. The
Protegé®616 system senses when any dial pad key is pressed, takes the exten­sion off-hook, studies the digits dialed to determine whether the call is for
intercom or line access, and routes it accordingly. At default, your keyset is
programmed with Hot Dial Pad activated.

Automatic Line Selection

Automatic Line Selection allows you to choose which resource your keyset
accesses when you go off-hook at your extension; intercom dial tone, a specific
line, or a line route.

Note: If you program a specific line be advised that if a call is parked or held by
anyone else on that line, when you go off-hook you will be connected to the call.

chapter

seven

FUNCTION

# 6

FUNCTION

#

6

7 / Customizing Your Keyset

38

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Protegé®616 Keyset User’s Guide - without display

3. Call Forward

Call Forward allows you to direct some or all of your calls to another loca-
tion.There are three forwarding options: Direct Call Forward, Busy Call
Forward and No Answer Call Forward. Only one type of Call forward can be
enabled at a time.

Direct Call Forward diverts calls immediately. Busy Call Forward diverts calls
immediately when your extension is busy. No Answer Call Forward diverts
calls which are unanswered after a specific period of time.

You can forward calls to extensions, extension groups or voice mail hunt
group. Specify whether to forward either internal or external calls only or all
calls.

If any type of call forward is programmed under a feature key, the key will
light up when the forward is activated.

FUNCTION

1/2/3

x

2

Automatic Line Selection

To activate

1. Keyset is idle.

2. Press the Function key and then dial 95.

3. Dial 0 to select internal dial tone every time
you lift the handset.

- or -

Dial 1 followed by the appropriate line route
directory number (0 for any; 1 for line group 1
and 2 for line group 2) to select a specific line
route every time you lift the handset.

- or -

Dial 2 followed by the appropriate line direc­tory number to select a specific outside line
every time you lift the handset.

4. Receive confirmation tone.

To cancel

1. Keyset is idle.

2. Press the Function key and then dial ✻ 95.

3. Receive confirmation tone.

FUNCTION

9

✻

9

5

5

FUNCTION

0/1/2

7 / Customizing Your Keyset

39

Protegé®616 Keyset User’s Guide - without display

2. Three Features For Easier
Answering

Voice Call, Auto Answer, and Distinctive Ringing are three features that you
can use to make answering calls easier and faster.

Voice Call

When you set your keyset to allow voice calls, intercom callers are connected
immediately over the speakerphone, without requiring you to go off-hook. You
will hear a single tone to alert you. Outside and blind transfer calls continue to
ring at your extension in the usual way.

Note that when voice calls are allowed, no Call Forward instructions you have
programmed for intercom calls will be followed. Do Not Disturb, however, will
continue to operate.

Auto Answer

Use the Auto Answer feature to select how incoming calls will be answered.
With Auto Answer set to "off" you must press an appropriate feature key to
answer an incoming call. This can be one of the following:

◆ An ICM key (a feature key designated for intercom calls)

◆ A Line or Line Group key

◆ An Overflow key (a feature key designated for all additional outside

lines).

With Auto Answer set to "on" you can answer ringing calls by lifting the hand­set or pressing the Speaker key.

Protegé®616 system observes the following priority call sequence:

1. Camped On Line Call 4. Incoming Line Call

2. Recalled Line Call 5. Intercom Callback Call

3. Transferring Line Call 6. Incoming Intercom Call

Distinctive Ringing

Distinctive Ringing allows you to choose from four different ring tones to dis­tinguish your phone's ring from that of others in your immediate area. The ring
tone you select works for all tones you hear on your keyset. See page 7 for a
table of ring tones.

7 / Customizing Your Keyset

40

Protegé®616 Keyset User’s Guide - without display

Protegé®616 Keyset User’s Guide - without display

1. Answering Calls

Answering Internal and Outside Calls

Answering internal and outside calls is as easy as picking up the handset or
pressing the Speaker key, if you have the Auto Answer feature set to "on" (see
page 40). Otherwise, to answer a call you will need to press a feature key
appropriate to the type of call: a line, line group, or overflow key for an outside
call; an intercom key for an internal call.

Intercom Key

A feature key programmed as an intercom key (labeled "ICM") is useful for
processing internal calls. Your ICM key flashes when an internal party has
"camped on" to your extension while you are on an outside call. Press this key
to speak to the internal caller. Be sure to place the first call on hold if you do
not have the Automatic Hold feature enabled at your keyset or you will discon-
nect the outside caller. See page 22 for more information on the Camp On fea-
ture, and page 24 for more information on the Automatic Hold feature.

chapter

two

Voice Calls

To receive

1. Keyset is idle.

2. Press the Function key and then dial 98.

To prevent

1. Keyset is idle.

2. Press the Function key and then dial 98.

Auto Answer

To activate

1. Keyset is in idle state.

2. Press the Function key and then dial 6 ✻.

3. Receive confirmation tone.

To cancel

1. Keyset is in idle state.

2. Press the Function key and then dial 6 ✻.

3. Receive confirmation tone.

Distinctive Ringing

To change ring cadence

1. Keyset is in idle state.

2. Press the Function key and then dial # 7.

3. The current ring tone will be delivered.

4. Press one of the ring cadence numbers, either
1, 2, 3, or 4 to change ring cadence.

- or -

Press the Clear key to exit.

5. Repeat steps 2 - 5 to change to another
cadence.

FUNCTION

FUNCTION

9

8

FUNCTION

6

✻

FUNCTION

6

✻

FUNCTION

# 7

1/2/3/4

CLEAR

9

8

41

Protegé®616 Keyset User’s Guide - without display

7 / Customizing Your Keyset

FUNCTION

# 3

2

1

FUNCTION

HOLD

HOLD

x

Programming a Feature

1. Keyset is idle.

2. Press the Function key and then dial # 3.

3. Press the designated feature key under which
the feature is programmed.

4. Dial 2.

5. Press the Function key and then enter the
appropriate feature code number.

6. Press the Hold key to save your selection.

7. Receive confirmation tone.

Programming an Extension

1. Keyset is idle.

2. Press the Function key and then dial # 3.

3. Press the feature key you wish to program.

4. Dial 1.

5. Enter the extension directory number.

6. Press the Hold key to save your selection.

7. Receive confirmation tone.

3. Setting The Feature Keys

Your keyset has a number of feature keys that can be programmed to your
requirements. You can program one of the following under each key:

◆ An outside line key

◆ A extension key

◆ A feature such as Call Forward

When you program a speed dial number under a feature key, you will enter the
speed dial feature code (Function 1) plus the two digit bin number. Do not
enter the entire phone number.

FUNCTION

# 3

x

x

7 / Customizing Your Keyset

42

Protegé®616 Keyset User’s Guide - without display

Protegé®616 Keyset User’s Guide - without display

4. Understanding the Tones

This table will help you distinguish between the different ring tones you hear
on your keyset.

Signal Description

Single ring Hold reminder tone

Two short rings (Once) Error tone

Repeated single ring Incoming outside call

Repeated double ring Incoming intercom call

To prevent fire or shock hazard, do not expose this telephone to rain or any

type of excess moisture. If accidentally dropped in water, immediately unplug

5. Care of Your Keyset

Your telephone requires very little maintenance if you follow these guidelines.
Make sure that it is installed on a firm, level surface or, if a wall unit, mounted
securely to the wall. Protect it from being dropped. Keep it clean. Periodic
cleaning with a soft cloth dampened with glass cleaner or mild solution of a
non-abrasive detergent will keep your telephone looking new for years. Do not
spray aerosol cleaner or pour any liquid directly into the keyset. Doing so may
cause severe damage to your telephone.

Programming an Outside Line

1. Keyset is idle.

2. Press the Function key and then dial # 3.

3. Press the feature key you want to program.

4. Dial 0.

5. Enter the line directory number (1 - 6).

6. Press the Hold key to save your selection.

7. Receive confirmation tone.

Programming an Outside Line
Group or ICM

1. Keyset is idle.

2. Press the Function key and then dial # 3.

3. Press the feature key you want to program.

4. Dial 0 and dial 0 again.

5. Enter 0 for any line group.

- or -

Enter 1 for line group 1.

- or -

Enter 2 for line group 2.

- or -

Enter 3 for ICM key.

6. Press the Hold key to save your selection.

7. Receive confirmation tone.

FUNCTION

#

3

1/2/3

1/2/3

HOLD

HOLD

0

FUNCTION

# 3

0

0

7 / Customizing Your Keyset

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Protegé®616 Keyset User’s Guide - without display

Headset Function

To enable

1. Press the Function key and then dial 9 #.

- or -

Press the designated feature key.

To cancel

1. Press the function key and then dial * 9 #.

- or -

Press the designated feature key.

4. Headset Operation

Simply plug a headset of headset amplifier directly into the headset jack. Enter
the Headset Function feature code. While you have the Headset Function
enabled, keep the handset in its cradle. Use the Speaker key to answer and end
calls. The speaker key flashes when the headset is enabled. Pressing the speak­er key once takes the keyset off-hook and sends audio to the headset. Pressing
the speaker key again enables the speakerphone so it transmits and receives
calls. Pressing the speaker key a third time enables the headset again. Pressing
the Clear key returns the keyset to its idle state.

The headset function (Function 9 #) can be programmed under a feature key.
When programmed under the feature key, the function acts as a toggle. Press
once and headset is enebled. Press again and the headset is disabled. For infor­mation on programming a feature key, turn to page 41.

Note that amplified headsets with their own power source disable the Mute fea­ture on the Protegé®keysets. Refer to your system administrator for more infor­mation.

#

9

9

✽

#

FUNCTION

FUNCTION

7 / Customizing Your Keyset

44

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Protegé®616 Keyset User’s Guide - without display

Speakerphone

The speakerphone enables you to make hands-free calls. If your company does
not have external paging equipment, pages may be broadcast over keyset
speakerphones.

Volume keys

Use the volume keys to regulate the volume of the ringer, the speaker, the
handset, and the headset.

Xfer/Conf key

Use this key when transferring calls, and when forming multi-party conference
calls.

To activate

1. Press the Function key, and dial 52.

2. Music plays through your speakerphone.

To cancel

1. Press the Function key, and dial 52.

5. Background Music

With the Background Music feature you can play background music over the
speaker of your telephone while it is idle. You will normally hear the same
music source that callers hear when they are placed on hold.

The music stops when you operate your telephone and resumes when you hang
up. You still receive incoming intercom and outside calls, and can answer them
by going off-hook with the handset or speaker key.

FUNCTION

5

2

FUNCTION

5

2

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Protegé®616 Keyset User’s Guide - without display

Dialing Voice Mail

1. Lift the handset.

2. Dial 82, the Voice Mail Hunt Group number.

- or -

Press the voice mail key.

Transferring to Voice Mail

1. Keyset is active on a call.

2. Press the Xfer/Conf key.

3. Dial 82, the Voice Mail Hunt Group number.

- or -

Press the voice mail key.

4. Enter the appropriate extension number.

5. Conclude the transfer as appropriate.

1. Voice Mail

If you use your voice mail system on a regular basis, we recommend you des­ignate a feature key as a voice mail “Message Waiting” key. This key lights
when you receive a voice mail message. Press the key to gain access to your
personal mailbox so you can check your messages. For instructions on how to
program a feature key, see page 41. The feature code is Function key, dial 64.

chapter

eight

Voice Mail Features

28

8

2

x x

XFR/CONF

8 / Voice Mail Features

46

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Protegé®616 Keyset User’s Guide - without display

Clear key

Press the Clear key to cancel any task you are in the middle of performing, and
to terminate a call. Do not press the Clear key to cancel a programming task if
you are active on a call, because this will also disconnect your call.

Dial pad

Use the dial pad to dial telephone numbers, and to enter feature codes.

Feature Keys

These keys and their associated LEDs (Light Emitting Diode) give you speedy
access to outside lines, other extensions, frequently used features, and speed
dial numbers.

At default, the nine feature keys are assigned as follows:

◆ Inside Row - Three outside line keys (labeled Line 1, Line 2, line 3)

◆ Middle Row - Two DSS/BLF keys (for extensions 10 and 11) and

One intercom key (labeled ICM) for dialing internal numbers.

◆ Outside Row - Three feature keys; Direct Call Forward, Do Not

Disturb, and Mute (labeled FWD, DND, and Mute)

However, each key can be programmed as any one of the following:

◆ An outside line key. Press this for direct access to that line or group of

lines.

◆ A Direct Station Selection (DSS) key. Press this to call a specific inter-

nal resource, instead of dialing manually. A DSS key can connect with a
specific keyset, extension group or voice mial directory number.

◆ A frequently used feature key such as Call Forward, Do Not Disturb

or a Message Waiting light. Press the key to activate and cancel the
feature.

◆ A speed dial number for quick, access to dial a stored number.

See page 6 for a guide to what the associated LEDs signify.

1/2/3

Forwarding to Voice Mail

1. Keyset is in idle state.

2. Press the Function key and dial:

22 for direct call forward.

- or -

21 for busy call forward.

- or -

24 for no answer call forward.

- or -

3. Dial 82, the Voice Mail System Hunt Group
number.

- or -

Press the voice mail key.

4. Dial 1 to forward outside calls only.

- or -

Dial 2 to forward all calls.

- or -

Dial 3 to forward intercom calls only.

5. Receive confirmation tone.

Retrieving Your Voice Mail
Messages

1. Keyset is in idle state.

2. Press the voice mail Message Waiting key (a
designated feature key).

- or -

Press the Function key and dial 64.

x

x

28

FUNCTION

46

FUNCTION

47

Protegé®616 Keyset User’s Guide - without display

Glossary

Keyset

Another name for telephone.
Specifically, a phone with a number
of push buttons or "keys."

LED

Light Emitting Diode. The lights
next to the feature and dual function
feature keys. Depending on the
model, your keyset has a number of
single- or dual-colored LEDs. Each
provides information on the status of
the associated feature or dual func­tion feature key. See page 6 also.

Off-Hook

When you lift the handset you are
"going off-hook." Early telephones
had a metal hook on which the hand­set hung. The modern technology of
the Protegé system means you can
now also go off-hook and on-hook
by pressing the Speaker key.

On-Hook

When the phone handset is resting in
the cradle. See Off-Hook.

Outside Line

See Trunk.

Class of Service

Your level of access to certain fea­tures. Your company's phone system
may assign a different class of ser­vice to particular extensions, to
restrict access to certain features.
See also Extension Group.

DSS

Direct Station Selection. Press a DSS
key to call or transfer to an internal
resource without dialing manually.
The internal resource can be a single
extension, or a group of extensions
such as a hunt group or paging
group. In a Protegé system, a DSS
key is a specially programmed fea­ture key.

Extension Group

Extension Groups are a way of
grouping groups of extensions in a
Protegé phone system. For example,
if several companies in a building
share a common phone system, each
company's extensions would form an
Extension Group. See also class of
service.

Idle state

The condition of your keyset when it
is not in use.

Intercom

An intercom call is a call between
extensions of your company’s phone
system.

Glossary

48

Protegé®616 Keyset User’s Guide - without display

Protegé®616 Keyset User’s Guide - without display

1. How To Use This Guide

Your Protegé
guide shows you how to set and use your phone's many advanced and labor-
saving features.

Getting Started

Read this chapter carefully; it contains some important safety instructions.
Then, flip through the rest of the guide to become familiar with how informa-
tion is organized. Study the features you will use on a daily basis. Keep this
guide handy so you can quickly refer to it as you need.

How to locate information

If You Want Then Refer To

General information on using your keyset Chapter 1, Introduction

To use a specific feature Index to point you to the page

A definition of a telecommunications term Glossary

Information on taking and avoiding calls Chapter 2, Answering Calls

Information on placing internal and Chapter 3, Making Calls
outside calls

Information on holding and transferring Chapter 4, Call Handling
calls, and on making conferences

Information on paging and messaging Chapter 5, Paging And Messaging

Information on labor-saving features Chapter 6, Convenience Features
such as programming speed dial numbers

Information on performing keyset-specific Chapter 7, Customizing Your
functions Keyset

Information on using voice mail features Chapter 8, Voice Mail Features

chapter

one

Tone

The audible sound your keyset
makes. There are many different
tones: for example, dial tone, ring
tone, busy tone, and error tone.

Trunk

A telephone line owned by the local
telephone company that connects
your office telephone system to the
outside world. Also known as an
"outside" line, or "c.o. line."

Service Mode

The way calls are handled depending
on the time of day. For example,
your company's phone system may
be configured so that in Day Service
Mode all incoming calls are routed
through the attendant. In Night
Service Mode, incoming calls may
be broadcast over a loud bell for
anyone to answer.

Station

Another word for extension.

System Administrator

The person who has responsibility
for your company's telephones. It
may be an outside business, or a per­son or department at your company.
Essentially, whoever you go to report
problems with your phone or to
request changes in your telephone
service.

49

Protegé®616 Keyset User’s Guide - without display

Diversion - See Call Forward

DND - See Do Not Disturb

Do Not Disturb 13

DSS 3, 47

Exclusive Hold 23

Extinguish Voice Mail Light 47

Feature Keys 2, 3, 41

Flash 19

Forced Release 28

Forward 11

Forwarding to Voice Mail 45

Function Key 2, 4

Group Call Pickup 10

Group Page 30

Headset Operation 43

Headset Jack 2, 4, 43

Hold 23

- Holding an Intercom Call 24

- Retrieval Order 23

- Retrieval From 23

- System 23

Hot dial Pad 37

Hold Key 2, 4

Idle State 47

Inserting Special Characters 16

Intercom 47

Intercom Key 9

Intrusion - See Barge In

Keyset 47

Abbreviated Numbers - See Speed
Dial Numbers

Alarm Clock 34

Attendant, Calling the 15

Auto Answer 9, 39

Automatic Hold 9, 23

Automatic Line Selection 38

Avoiding Calls 13

Background Music 44

Barge In 15

BGM - See Background Music

Blind Transfer 25

Busy Call Forward 12

Busy Line (route) 21

Busy Ring 14

Call Forward 11

Call Me Messages 31

Call Park 25

Call Pickup 10

Callback 20

Calling an Extension 15

Camp On 22

Cancel A Call Forward 12

Class of Service 15, 47

Cleaning 7

Clear Key 3

Conference 27

Dialing Speed Dial Numbers 16

Dialing Voice Mail 45

Dial Pad 2, 3

Direct Call Forward 11

Directed Call Pickup 10

Index

Protegé®616 Keyset User’s Guide - without display

Answering Calls

chapter

2

Introduction

chapter

1

Making Calls

chapter

3

Call Handling

chapter

4

Paging And
Messaging

chapter

5

Index

50

Protegé®616 Keyset User’s Guide - without display

Reminder Service 34

Ring Cadences 39

Saved Number Redial 18

Screened Transfer 25

Service Mode 48

Setting the Feature Keys 41

SNR - See Saved Number Redial

Speaker Key and Light 2, 4

Speakerphone 2, 4

Special Dialing 19

Speed Dial Numbers 35

Storing Telephone numbers 35

System Administrator 48

Time Reminder 34

Tone 48

Tones, Understanding 7

Transferring Calls 25

Transferring to voice mail 45

Trunk 48

Urgent calls 22

Voice call 15, 39

Voice Mail 45

Voice to Ring Interchange 15

Volume keys 2, 5

Workgroup

- pickup a ringing phone 10

Xfr/Conf key 2, 5

Last Number Redial 18

LED 47

Lights, Understanding 6

LNR - See Last Number Redial

Messages 31

- Call Me Messages 31

- Deleting a Message 32

- Leaving a Message 31

Message Waiting Indication 31

Music on Hold 22

Mute 33

No Answer Call Forward 12

No Ring Transfer - See Call Park

Off-Hook 47

On-Hook 47

Outside Line 47

Outside phone numbers - storing 35

Paging 29

Parked Calls 26

Pause 19, 35

Pickup Group Number 10

Placing Outside Calls 16

Private Conversation 27, 33

Private Talk 27, 28

Programming Feature Keys 41

Pull Out Tray 2, 4

Pulse Dialing 19

Recall, automatic transfer 25

Redial Key 2, 4, 18

Redialing 18

QUICK GUIDE TO NUMBERING

DEFAULT PROTEGÉ YOUR COMPANY’S

RESOURCE D

IRECTORY NUMBERS DIRECTORY NUMBERS

Extension Numbers 10-25, 58-73 _______________
Extension Group Numbers 1-4 _______________
Line Numbers 1-6 _______________
Line Group Numbers 1-2 _______________
System Speed Dial Numbers 20-99 _______________
Individual Speed Dial Numbers 00-19 _______________
Voice Mail Access 82 _______________

I

NDIVIDUAL SPEED

DIAL NUMBERS

NUMBER ACTUAL DETAIL

00 ______ ____________________________________
01 ______ ____________________________________
02 ______ ____________________________________
03 ______ ____________________________________
04 ______ ____________________________________
05 ______ ____________________________________
06 ______ ____________________________________
07 ______ ____________________________________
08 ______ ____________________________________
09 ______ ____________________________________
10 ______ ____________________________________
11 ______ ____________________________________
12 ______ ____________________________________
13 ______ ____________________________________
14 ______ ____________________________________
15 ______ ____________________________________
16 ______ ____________________________________
17 ______ ____________________________________
18 ______ ____________________________________
19 ______ ____________________________________