Spring 595U Quick Start Manual

Sprint Mobile Broadband USB Modem

by Sierra Wireless – AirCard® 595U

Quick Start Guide

Sprint Mobile Broadband
USB Modem
by Sierra Wireless

AirCard

®

595U

www.sprint.com

© 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks are
trademarks of Sprint Nextel.

© 2007 Sierra Wireless. All rights reserved. AirCard is a registered trademark of
Sierra Wireless. Sierra Wireless, the Sierra Wireless logo, the red wave design, and
Watcher are trademarks of Sierra Wireless.

Document 2130748 Revision 1.2

Printed in the U.S.A.

Table of Contents

Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i

Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii

How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Getting More Information About the Device and Services . . . . . . . . . . . . . . . iv

Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Installing the Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Activating Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Device Activation and Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Basics of Your Sprint Mobile Broadband USB Modem . . . . . . . . . . . . . . . . . . 17

Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing the Sprint Mobile Broadband USB Modem From Your PC 22

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Sprint Mobile Broadband USB Modem User’s Guide . . . . . . . . . . . . . . 23

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

i

Welcome to Sprint

Sprint is committed to bringing you the best wireless technology available. We built

our network right from the start to give you what we believe you really want
from a wireless service provider—clear connections, private communications,
and time-saving features.

This guide will familiarize you with our technology and your new Sprint Mobile
Broadband USB modem through simple, easy-to-follow instructions.

Welcome and thank you for choosing Sprint.

ii

Your Sprint Mobile Broadband USB Modem

Thank you for purchasing a Sprint Mobile Broadband USB modem. This device
offers more freedom than ever before. No wires, no cables—just access to your
data when you need it. The power of the Internet is truly at your fingertips.

iii

How to Use This Guide

The advantages of Sprint are as clear as each wireless connection you make. With
Sprint service, we give you what you really want from a wireless service
provider—clear connections, easy-to-understand service plans, and self-servicing
options for managing your account. All this is designed to make your life easier
and worry-free.

We know you’re eager to start using your Sprint Mobile Broadband USB modem
right away, and the three sections of this guide are designed to help you do just
that.

The first section (page 1) guides you through the steps required to install your
Sprint Mobile Broadband USB modem and the Sprint Connection Manager

SM

software.

The second section (page 9) helps you set up your Sprint service. Blank
spaces are provided so you can write down important information that
you’ll want to remember, such as the Sprint user name for your account.

The third section (page 17) describes the basics of your Sprint Mobile
Broadband USB modem and the Sprint Connection Manager software.

1

2

3

iv

Getting More Information About the Device
and Services

This guide introduces your device’s basic features and services. To learn how to use
all the features of your device and services, consult the online help or user guide.
(See page 23 of this document.) They provide information on:

䢇 Understanding the Sprint Connection Manager indicators, messages, and

menu options.

䢇 Managing your call history (Connection History).
䢇 Changing the settings.
䢇 Setting your device’s security.
䢇 Trou bl esh oo ti ng .
䢇 And more.

1

Installing the Software

2

Installing the Software

System Requirements

The Sprint Mobile Broadband USB modem is supported on:

䢇 Microsoft® Windows® Vista

TM

.

䢇 Windows XP.
䢇 Windows 2000 with Service Pack 1 or later (Service Pack 4 is recommended),

with high encryption support. (See “High Encryption Requirements” in the
user’s guide.)

䢇 Mac OS X version 10.4 or newer. Software and instructions are available at

www. sprint.com/ do wnloads.

To install and run the Sprint Mobile Broadband USB modem and accompanying
Sprint Connection Manager software on a Windows PC, you will need these
minimum system resources:

䢇 USB slots: One USB slot. (If your computer’s USB slot is vertical, use the

docking station. Do not use the Sprint Mobile Broadband USB modem in a
USB hub or in a USB slot on a keyboard.)

䢇 Disk drive: CD-ROM
䢇 Memory: 32 MB
䢇 Disk space: 32 MB

Note:

Your Sprint Mobile Broadband USB modem will not work with handhelds
or Pocket PCs.

Installing the Software

3

Installation Overview

The process for installing and using your Sprint Mobile Broadband USB modem
may vary slightly, depending on the operating system you are running.

The installation process on a Windows PC has three stages:

䢇 “Installing the Software” — Install the Sprint Connection Manager software

(see page 4).

䢇 “Installing the Drivers” — Run the Sprint Connection Manager software, insert

the battery into the Sprint Mobile Broadband USB modem, and insert the
device (see page 6).

䢇 “Device Activation and Provisioning” — Activate your account and configure

the Sprint Mobile Broadband USB modem to use your account (see page 10).

(If you’re using your card on a Mac computer, visit

www.sprint.com/downloads for

the Watcher

TM

Lite software and the installation instructions.)

4

Installing the Software

Installing the Software

To install the software on your computer:

1. Insert the Sprint Mobile Broadband USB modem installation CD into your

CD-ROM drive.

2. If the CD does not autostart, select Start > Run and enter d:\SCMInstaller.exe,

where d is your CD-ROM drive letter.

Caution:

Do not insert the Sprint Mobile Broadband USB modem until you have
installed the Sprint Connection Manager software.

Note:

Windows Vista and Windows 2000 users: You must log in with

administrative privileges to install the software and drivers.
Windows XP users: You may need to log in with administrative privileges,
depending on your Windows configuration.

Before beginning the installation process, it is recommended that you
quit all open applications.

Installing the Software

5

3. In the installation window, click Next.

4. Read the License Agreement and select “I accept the terms in the license

agreement” to agree to the terms. Click Next. (A series of dialog boxes
guides you through the installation.)

5. Use the Next and Back buttons to navigate through the wizard.

6. In the Installation Complete! window, click Finish.

6

Installing the Software

Installing the Drivers

To install the drivers:

1.

Run Sprint Connection Manager. (Double-click the program’s icon [ ] on

your desktop.)

2. Wait for Sprint Connection Manager to start up and display “No device...”.

3. Slide the front panel off the Sprint Mobile Broadband USB modem.

4. Hold the battery so that the side with two white arrows faces up and the

gold contact points on the end of the battery line up with the gold contact
points on the Sprint Mobile Broadband USB modem. Insert the battery into
the device.

5. Slide the front panel onto the Sprint Mobile Broadband USB modem until

the panel clicks into place.

6. Slide the lever on the bottom of the device in the direction indicated by the

triangle to release the device’s USB connector.

7. Adjust the USB connector to the desired angle.

Warning:

To avoid the risk of explosion, use the same battery model when replacing
the battery. Properly dispose of the used battery.

Installing the Software

7

The USB connector is adjustable to three positions (approximately 90, 135,
and 160 degrees). Do not force the hinge past the last position—this may
break the connector.

8. Insert the Sprint Mobile Broadband USB modem into your computer’s USB

slot.

Alternatively, you can attach the docking station to your computer’s USB
slot, and insert the device into the docking station.

When the device is properly inserted, the PWR LED is lit, and the device’s
battery starts to charge.

Windows detects the device and installs the drivers for it. This may take a
few minutes. Once completed, Sprint Connection Manager should display
“Disconnected.”

9. Charge the battery for approximately two hours.

Note:

If your computer’s USB slot is vertical, use the docking station. Do not insert
the Sprint Mobile Broadband USB modem into a USB hub or a USB slot on a
keyboard.

8

Installing the Software

10. If your device is preactivated, after you’ve charged the battery, you are ready

to connect to the network (click GO).

If your device has not yet been activated, the Activation Wizard will
automatically start. After you’ve charged the battery, go through the
Activation Wizard steps (the Activation Wizard guides you through the
activation process). (See “Device Activation and Provisioning” on page 10.)

9

Activating Your Device

10

Activating Your Device

Device Activation and Provisioning

Before you can use your device on the network, you must activate your device
and account.

This chapter walks you through the process, and provides spaces for you to enter
important information, such as your Sprint user name, for later reference.

1

Have These Things Ready

䢇 A phone
䢇 Your Social Security number
䢇 Your driver’s license number
䢇 The city and state where your device will primarily be used
䢇 A pen or pencil

Note:

If your device is preactivated, or if you activated it at the time of purchase,
skip these steps and go directly to “Basics of Your Sprint Mobile Broadband
USB Modem” on page 17.

Activating Your Device

11

2

Activation Wizard

The Activation Wizard makes activation an easy task.

After you’ve installed the software and drivers (described earlier), if your Sprint
Mobile Broadband USB modem has not been activated, the Activation Wizard
will automatically start and guide you through the activation process.

Note:

If you close the activation wizard before finishing the device activation, you
can start the Activation Wizard later from Sprint Connection Manager
(MENU > Settings > Sprint Vision - Sierra Wireless > Activation Wizard).

12

Activating Your Device

To activate your device and account:

1. In the space provided below, write down your device’s ESN (Electronic Serial

N

umber) or MEID (Mobile Equipment IDentifier). (The ESN or MEID is

printed on the label under the device’s battery.)

ESN/MEID: __________________________________________

Call Sprint at the number displayed in the Activation Wizard. When you
reach the representative, click Next.

Your Sprint Customer Service specialist will give you an activation code.

My activation code is: __________________________________

2. On your computer, enter the activation code in the space provided and

click Next.

Your Sprint Customer Service specialist will give you a phone number and
MSID (M

obile System ID code, used for Wireless Local Number Portability

and to determine whether you are “home” or “roaming”).

My Sprint Phone number is: _____________________________

My MSID is: _________________________________________

Activating Your Device

13

3. On your computer, enter the phone number (no spaces or hyphens) and, if

not the same value as the phone number, the MSID value given by the
account representative, and then click Next.

A confirmation window will be displayed.

4. Confirm with the service representative that the information is correct. If it

is, click Ye s. If it isn’t, click No, and re-enter the information.

5. Click Finish to complete the activation process.

6. Wait a few moments for the Sprint Mobile Broadband USB modem to

automatically reset.

After Sprint sets up your account on the network, your Sprint Mobile Broadband
USB modem should be configured and ready for use.

14

Activating Your Device

3

Sprint Service Areas

Interested in where you can use your new device? Check out the most up-to-date
coverage maps at

www . sp ri nt. co m.

4

Your Sprint Account Password

My account password is:________________________________

You’ll use this password when managing your account on

www .sprint.com and with

Sprint Customer Service. Your default password is the last four digits of your
Social Security number.

Activating Your Device

15

5

Your Sprint User Name

My Sprint User Name is: ________________________________

Your Sprint user name is automatically assigned to you when you sign up for
service. Your user name, which resembles an email address (for example,

[email protected]), is used with Sprint Mail.

6

Manage your account online

With Sprint Customer Service, you can visit www . sp rin t.c o m to manage your Sprint
account.

Once you sign on, you can:

䢇 View the details of your Sprint service plan.
䢇 Find out how much data you have used and how many megabytes are

remaining in your plan.

䢇 View your current and previous three months’ invoices.
䢇 Make a payment.
䢇 Find out about Sprint products and services.

16

17

Basics of Your Sprint Mobile Broadband

USB Modem

Basics of Your Device

18

This section briefly describes how to use the Sprint Connection Manager software
and your Sprint Mobile Broadband USB modem. For complete information
(including a description of all the indicators and the menu options), see the
online help (page 23) and the user’s guide (page 23).

Connecting to the Network

To use your Internet applications, your Sprint Mobile Broadband USB modem
must first establish a network connection.

To connect to the network:

1. Ensure that the Sprint Mobile Broadband USB modem is inserted into your

computer’s USB slot.

2. Start Sprint Connection Manager:

䡲 Double-click the program’s icon ( ) on your desktop.

– or –

䡲 Select

(Windows Vista or Windows XP)
Start > All Programs > Sprint > Sprint Mobile Broadband (Sierra).
(Windows 2000)

Start > Programs > Sprint > Sprint Mobile Broadband (Sierra).

WARNI NG:

Once the device is inserted, do not remove the Sprint Mobile Broadband USB
modem until you have exited the Sprint Connection Manager software.

Basics of Your Device

19

3. In Sprint Connection Manager, click Go.

Once connected, Sprint Connection Manager displays “Connected”; you can use your
Web browser, perform data transfers, and so on.

Note:

For information on charges associated with using your network connection,
refer to your Sprint service plan.

Tip:

To minimize unnecessary data transmissions between your PC and your
corporate network:

● Work in “offline” mode, and connect only when you need to send or

receive email.

● Save attachments to a desktop folder and then open from that folder,

rather than opening attachments directly from within messages.

● Remove the Preview Pane, or use the AutoPreview for headers only.

For more information, see the Microsoft white paper at:

www. microsoft.com / office / outlook/ e valua tion/ perform.doc.

Basics of Your Device

20

Connection Status

The text displayed in Sprint Connection Manager provides information about the
status of your connection.

The device is typically in one of these modes:

䢇 No device
䢇 Disconnected
䢇 Connecting
䢇 Connected
䢇 Device locked
䢇 Device powered off
䢇 Searching

No device

Sprint Connection Manager did not detect a Sprint Mobile Broadband USB
modem. The GO button is unavailable.

Disconnected

Sprint Connection Manager is ready to connect to the network or to use Location­Based Services.

The GO button is available, and the signal strength icon ( ) and, if

Sprint Connection Manager is expanded, the lock icon ( or ) is visible. To
initiate a connection, click GO.

Connecting

Sprint Connection Manager is establishing a connection to the network.

Basics of Your Device

21

Connected

The connection is established. In addition to the signal strength icon ( ), the

transmit/receive icon ( for 1xEV-DO rev. A; for 1xEV-DO rev. 0; for 1X) is
also displayed.

If you expand Sprint Connection Manager ( ), the amount of data transferred is
shown:

Device locked

The device is locked, so that others cannot use the device and your account. To
use most of the features, you must unlock the device:

1. If Sprint Connection Manager is not expanded, click to expand it.

2. Click the icon.

3. In the Enter User Lock Code window, enter the lock code, and click OK.

Tip:

If you can’t recall your lock code, try using the last four digits of either your
Social Security number or your wireless phone number, or try 0000 or NATL
(6285). If none of these work, call Sprint Customer Service at 1-888-211-

4727.

Basics of Your Device

22

Device powered off

The device has been powered off (through Menu > Power Off Modem). To use the
device, select Menu > Power On Modem.

Searching

The device is requesting GPS satellite information from the network (to use
Location-Based Services).

Removing the Sprint Mobile Broadband USB Modem
From Your PC

To remove the device from your computer:

1. Exit Sprint Connection Manager if it is open (select MENU > Exit).

2. Remove the device from your computer’s USB slot by gripping both sides of

the device and pulling straight out.

IMPORTANT!

When inserting or removing your device, always grip it by its sides; this
prevents damage to the device.

Basics of Your Device

23

Online Help

Sprint Connection Manager includes extensive online help to provide operating
hints and step-by-step instructions for getting the most from your Sprint Mobile
Broadband USB modem.

With Sprint Connection Manager running, you can access online help in several
ways:

䢇 Press <F1> in any window.
䢇 From Sprint Connection Manager, select MENU > Help.
䢇 Right-click the system tray icon and select Help.
䢇 Click the Help button available in many windows.

Sprint Mobile Broadband USB Modem User’s Guide

The user’s guide provides detailed information on the device and the software,
and can be found on the CD and on the Sierra Wireless Web site
(

www .sierr awirel ess.co m).

Basics of Your Device

24

Troubleshooting

For a more complete listing of errors and possible solutions, please see the user’s
guide or online Help. You may also visit

www . sp rin t. co m or contact Sprint Customer

Service at 1-888-211-4727.

Problem/
error

Solution

“Searching
for service”

䊳 If you are inside a building or near a structure that may be

blocking the signal, change the position or location of your
computer.

䊳 If Roam Mode (from the Sprint Vision option of the Settings

window) is set to “Sprint”: ensure that you are within the
Sprint Power Vision

SM

or Sprint Vision network coverage area,
or change the Roam Mode setting (you may be subject to
roaming rates).

䊳 If Roam Mode is set to “Roam Only”: ensure that you are

roaming, or change the Roam Mode setting.

䊳 If Network Mode is set to “1X Only,” and only 1xEV-DO

coverage is available: either move to an area that has 1X
coverage, or change the setting to “Automatic” or “1xEV-DO
Only.”

䊳 If Network Mode is set to “1xEV-DO Only,” and only 1X

coverage is available: either move to an area that has
1xEV-DO coverage, or change the setting to “Automatic” or
“1X Only.”

䊳 Check with Sprint—a network or account problem may be

preventing the Sprint Mobile Broadband USB modem from
obtaining service.

Basics of Your Device

25

GO button is
not available

Ensure that the Sprint Mobile Broadband USB modem is
properly inserted, not locked, and not powered off. See “Device

locked” on page 21 and “Device powered off” on page 22.

Cannot
connect
to the
network

If, when trying to establish a network connection, the
connection is dropped as soon as it is established:

䊳 Charge the battery for at least 30 minutes if the PWR LED is

red. (If the connection still gets dropped as soon as it is
established, continue with the following steps.)

– or –

1.

Select
(Windows Vista)

Start > Control Panel > Network and Sharing

Center > Manage Network Connections

.

(Windows XP)

Start > Control Panel > Network Connections.

(Windows 2000)

Start > Settings > Control Panel > Network

and Dial-Up Connections

.

2. Right-click Sprint Vision - Sierra Wireless, and select
Properties.

3. Select

(Windows Vista)

Options, and select PPP Settings.

(Windows XP or Windows 2000)

Networking tab, and select

Settings.

4. Ensure that “Enable LCP Extensions” is selected and

“

Negotiate multi-link for single link connections” is not

selected.

5. Click OK.

Problem/
error

Solution

Basics of Your Device

26

The PWR LED
goes off, then
on, and stays
red

This situation may occur under extreme usage conditions when
you’re transmitting data in a coverage area with a weak signal.

1. Wait until the PWR LED turns green.

2. Resume your connection.

䊳 If the PWR LED still goes off, and then comes on again and

stays red, charge the battery for at least 30 minutes.

Problem/
error

Solution

5 " 5"

2130748 rev 1.2 03/07