Spotwave SpotCell 2500Xe User Manual

®

SpotCell 2500 User ManualXe

Technical Support

SpotCell® serial numbers must be available to authorize technical support and/or to establish a
return authorization for defective units. The serial numbers are located on the back of the Coverage
Unit (CU) and the Donor Unit (DU), as well as on the box in which they were delivered. Additional
support information may be obtained by accessing the Spotwave Wireless Inc. website at

www.spotwave.com

unable to reach your vendor, contact Spotwave Wireless at

are

. To contact support by telephone, call your local Spotwave vendor; or if you

866-704-9750

.

Important Safety Information

Warning! For your safety, beware of power lines and ensure appropriate safety measures are
maintained at all times during the installation of the
with the

SpotCell system is to be used during installation or mounting, follow all equipment

manufacturer’s instructions in proper use to ensure injury is avoided.

SpotCell equipment. If equipment not shipped

The DU and CU of the

SpotCell are low power transmitters. As with a cell phone antenna, avoid

unneccessary contact with the front of the units when they units are operating. Mount the units in a
location where people will not approach within 1 meter of the front of the DU and 20 centimeters in
front of the CU.

When deploying the extended coverage antenna, there must be a minimum separation of 10 cm
between the main CU and the extended coverage antenna with the antennas facing in opposite
directions. The extended coverage antenna should be mounted in locations where people will not
approach within 20 cm in front of the antenna.

This manual outlines installation instructions and the appendix offers practical safety tips (see
Appendix E entitled ‘Safety Hints’).

If you are not sure about a safe installation, do not attempt to install it yourself. Call a professional
installer for help.

LIMITED WARRANTY AND LIMITATION OF LIABILITY:

1. What is Covered and for How Long? Spotwave Wireless Inc. ("Spotwave") warrants to the original Purchaser that the Spotwave SpotCell System (the

"System") is free from defects in material and workmanship under normal use and service for a period of 12 months from the date of shipment from Spotwave
(the "Limited Warranty Period").

2. What is not covered? This Limited Warranty is conditioned upon proper use of the System by the Purchaser. This Limited Warranty does not cover (and
will become null and void in the event of): (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or
electromechanical stress, modification of the System or any part thereof, or cosmetic damage; (b) removal, alteration or defacing of the serial number or other
identifying marks on the System; (c) all plastic surfaces and other externally exposed components that are scratched or damaged due to normal use; (d)
malfunctions resulting from the use of the System in conjunction with accessories, products or (ancillary) or peripheral equipment not provided by Spotwave;
or (e) defects or damage from unauthorized or improper testing, operation, maintenance, installation, servicing or adjustment of the System. Any repairs or
replacements provided by Spotwave outside of the Limited Warranty Period (including repairs to or replacement after the end of the Warranty Period), or in
excess of the services provided during the Limited Warranty Period, will subject to Spotwave's then prevailing rates.

3. What are Spotwave's Obligations and how do you make a claim? During the Limited Warranty Period, Spotwave will repair or replace, at Spotwave's sole
option, without charge to Purchaser, any defective component of the System, provided that the System is returned promptly upon discovery of the defect
and during the Limited Warranty Period. To obtain service, Systems must be returned to an authorized service facility in the original packaging or packaging
adequate for shipping, accompanied by Purchaser's sales receipt or comparable substitute proof of sale showing the date of purchase and the serial number
of the System. A valid RMA is required prior to any return.
To locate your nearest authorized service facility, call Spotwave Customer Service at 1-866-704-9750. Spotwave may, at Spotwave's sole option, use rebuilt,
reconditioned, or new parts or components when repairing any System or replace a System with a rebuilt, reconditioned or new System. Repaired Systems

LIMITED WARRANTY AND LIMITATION OF LIABILITY:

will be warranted for a period equal to the remainder of the original Limited Warranty Period for the original System or for 90 days,
whichever is longer. All replaced parts, components, boards or equipment shall become the property of Spotwave. If Spotwave
determines that any System is not covered by this Limited Warranty, Purchaser must pay the costs for all parts, shipping, and labor charges
for the repair or re turn of such System.

4. What are the Limits on Spotwave's Liability? EXCEPT FOR THE WARRANTY IN PARAGRAPH 1, THE SYSTEMS AND ANY
ASSOCIATED SERVICES ARE PROVIDED BY SPOTWAVE ON AS 'AS IS' BASIS AND THERE ARE NO OTHER REPRESENTATIONS,
WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, WRITTEN OR ORAL, ARISING BY STATUTE, OPERATION OF LAW, COURSE
OF DEALING, USAGE OF TRADE OR OTHERWISE, REGARDING THEM OR ANY OTHER PRODUCT OR SERVICE PROVIDED
HEREUNDER OR IN CONNECTION HEREWITH BY SPOTWAVE. SPOTWAVE DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS
OF DURABILITY, MERCHANT ABILITY, MERCHANTABLE QUALITY, SATISFACTORY QUALITY, NON-INFRINGEMENT OR FITNESS FOR
A PARTICULAR PURPOSE. SPOTWAVE DOES NOT REPRESENT OR WARRANT THAT THE SYSTEMS WILL MEET ANY OR ALL OF
PURCHASERS' PARTICULAR REQUIREMENTS, THAT THE SYSTEMS WILL OPERATE ERROR-FREE OR UNINTERRUPTED OR THAT
ALL ERRORS OR DEFECTS IN THE SYSTEMS CAN BE FOUND TO BE CORRECTED. System performance is dependant upon the
performance and availability of services or technology provided by third parties and Spotwave is not responsible for service continuity and
reliability, reception, or other performance related limitations associated with use of the Systems. NO AGREEMENTS VARYING OR
EXTENDING THE TERMS OF THIS LIMITED WARRANTY WILL BE BINDING ON SPOTWAVE UNLESS IN WRITING AND SIGNED BY AN
AUTHORIZED SIGNING OFFICER OF SPOTWAVE THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE
ORIGINAL PURCHASER OF THE SYSTEM. SPOTWAVE'S MAXIMUM AGGREGATE LIABILITY TO PURCHASER SHALL NOT EXCEED
THE AMOUNTS PAID BY PURCHASER FOR THE SYSTEM GIVING RISE TO THE CLAIM. SPOTWAVE SHALL NOT BE LIABLE FOR ANY
SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR SIMILAR DAMAGES, LOSS OF USE, DATA OR PROFITS, DAMAGES TO
PURCHASER'S PROPERTY, OR INJURY TO PURCHASER OR OTHERS ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE
ANY SYSTEM, WHETHER OR NOT SUCH DAMAGE ARISES OUT OF CONTRACT OR TORT (INCLUDING WITHOUT LIMITATION,
NEGLIGENCE) OR CLAIMS BY A THIRD PARTY, EVEN IF SPOTWAVE HAS BEEN ADVISED OF SUCH DAMAGES OR THEY ARE
FORESEEABLE

5. This Limited Warranty allocates risk between Purchaser and Spotwave, and the Spotwave System pricing reflects this allocation of risk
and the limitations of liability contained in this Limited Warranty. The agents, employees, distributors, dealers or representative of Spotwave
are not authorized to make modifications to this Limited Warranty, or make additional warranties binding on Spotwave. Accordingly,
additional statements such as advertising or presentations, whether oral or written, do not constitute warranties by Spotwave and should
not be relied upon.

OWNERSHIP AND RISK OF LOSS:

6. Who Owns the rights in the System? The System is protected by Canadian, US and international copyright law and other intellectual

property protection laws and treaties. Purchaser acknowledges that Spotwave and its licensors are the owner of all intellectual property,
including, without limitation, patents and copyright,

relating to the System and the trademarks used in association with the System. Purchaser agrees that it will not (and will not attempt to)
modify, prepare derivative works of, reverse engineer, decompile, disassemble, or other attempt to derive the source code of any software
contained within the System.

7. Who bears the Risk of Loss? Risk of loss for the System passes to Purchaser upon the delivery to Purchaser or to a carrier for
shipment, which ever is earlier. Title to the Systems (excluding any software) will pass upon payment in full for the Systems. Title to any
software shall always remain with Spotwave or its licensors. As security for payment, Purchaser grants to Spotwave a purchase money
security interest in the Systems (together with any proceeds, including insurance proceeds) and agrees that a copy of this letter of
agreement or any other appropriate document may be registered as required to perfect the security interest granted. Systems may be
resold by Purchaser in normal course of business, but until paid for in full, Purchaser will not pledge or otherwise encumber the Systems.
Purchaser agrees to immediately report to Spotwave, any seizure or attachment of the Systems by creditors; (ii) any petition in bankruptcy,
insolvency, receivership or similar proceedings filed by, or against Purchaser; or (iii) any arrangement, composition or similar agreement for
the benefit of creditors. Systems held for Purchaser by Spotwave are at Purchaser's sole risk and expense.

OTHER TERMS:

8. What terms govern our relationship? These terms and any software license or warranty documentation accompanying the Systems

constitute the complete and exclusive statement of the terms and conditions between us regarding the Systems and cannot be altered,
amended or modified except in writing executed by Spotwave. This letter of agreement and any disputes arising hereunder shall b
governed by and interpreted in accordance with the laws of the Province of Ontario, Canada. The United Nations Convention on Contracts
for the International Sale of Goods and any legislation implementing such Convention, if otherwise applicable is expressly excluded. Any
terms and conditions of any purchase order or other instrument issued by Purchaser which are in addition to or inconsistent with the terms
and conditions of this letter of agreement shall not be binding and shall not apply, even if accepted by Spotwave.

MANUAL DISCLAIMER

Product specifications, pricing, packaging, technical support and information ("Specifications") and all claims, features, representations,
and/or comparisons provided are correct to the best of our knowledge of the date of publication, but may contain errors or omissions and
are subject to change without notice.

INFORMATION IS PROVIDED BY SPOTWAVE WIRELESS INC. ON AN "AS IS" BASIS, WITHOUT ANY OTHER WARRANTIES OR
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABLE QUALITY,
SATISFACTORY QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THOSE ARISING BY LAW, STATUTE,
USAGE OF TRADE, COURSE OF DEALING OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS OF THE INFORMATION
PROVIDED IS ASSUMED BY YOU. WE SHALL HAVE NO LIABILITY TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY INDIRECT,
INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE OR
PROFIT, LOST OR DAMAGED DATA OR OTHER COMMERCIAL OR ECONOMIC LOSS, EVEN IF WE HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, OR THEY ARE FORESEEABLE. WE ARE ALSO NOT RESPONSIBLE FOR CLAIMS BY A THIRD
PARTY. OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS SHALL NOT EXCEED
FOURTY DOLLARS. SOME STATES/COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. All product, font and company
names are trademarks or registered trademarks of their respective owners.

e

ii SpotCell® Enterprise

Return Policy

Prior to purchasing a SpotCell Enterprise system you agree to the terms indicating that
your cell phone or other wireless device does work within 50ft of the coverage problem
spot. If this requirement is met, you have the option to return the system for a refund
once we provide you with a Return Materials Authorization Number (RMA Number). You
(the customer) are responsible for shipping costs incurred for a return for refund. Product
will only be refunded if it is not damaged, contains all components, and is returned within
30 days of purchase.

For returns related to repairs within the 1 year warranty period, you can return the
coverage and donor units and power supply to Spotwave at your expense, (via a ground
shipping account that we will provide you) referencing a Spotwave RMA Number from
Customer Service & Support. Our policy is to repair or replace within 20 working days of
receipt of system, and return the system to you with the following exception:

If for some reason you receive a product that is not functioning at all (or dead on arrival),
Spotwave will advance replace the product (at no charge to you) once you provide us
with a waybill or tracking number of the original product which is being returned.

RETURN POLICY

You will be charged for returned product which is found to be damaged.

If during a return for repair or replacement you choose to use your own shipper as
opposed to the Spotwave shipping account provided, Spotwave will not reimburse for
incurred shipping costs.

SpotCell® Enterprise iii

iv

Table of Contents

Technical Support/

Important Safety Information . . . . . . . . . . . . . . . . . . . i

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Packing List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Choosing a location for the DU . . . . . . . . . . . . . .11

Choosing a location for the CU . . . . . . . . . . . . . .15

Positioning the Auxiliary CU . . . . . . . . . . . . . . . . . 18

Mounting the DU and CU . . . . . . . . . . . . . . . . . . . . . 19

Mounting the DU . . . . . . . . . . . . . . . . . . . . . . . . . 19

Mounting the CU . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using the Hidden Cable kit . . . . . . . . . . . . . . . . . 27

Trouble-Shooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

2500Xe System Specifications . . . . . . . . . . . . . . . . .33

CU indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

DU signal level indicators: . . . . . . . . . . . . . . . . . . 35

Antenna Specifications: . . . . . . . . . . . . . . . . . . . . 36

Architecture (Dual Band 850/1900) . . . . . . . . . . . 37

FCC Declaration of Conformity/

Health and Authorization for Use . . . . . . . . . . . . . . . 39

SpotCell Enterprise v

vi SpotCell Enterprise

1 – Introduction

1.1 This Manual

The contents of this manual complements the SpotCell 2500Xe Quick Install Guide. It
provides specific details that may be referred to if necessary during installation of a
SpotCell

1.2 No Special Knowledge

Installation of the SpotCell 2500Xe does not require any specialized technical knowledge.

The SpotCell coverage system can be installed by any person(s) with the ability to use a
screwdriver, and in some situations may require the use of a ladder, drill, and additional
related tools.

1.3 SpotCell 2500Xe at a Glance

The purpose of the SpotCell system is to enable personal wireless communications in
specific locations within a wireless service area where cell phones do not work, or work
poorly, for example inside a building, or at the cell boundary.

®

2500Xe adaptive coverage system.

Spotwave Wireless Inc. 1

INTRODUCTION

The SpotCell 2500Xe system receives signals from one or more wireless base stations
and re-transmits the signal to areas where cell phones do not work or work poorly due
to obstructions or the remoteness of the location.

DU

CUs

Figure 1.1: SpotCell 2500Xe in-building coverage

The basic SpotCell 2500Xe system is comprised of a Donor Unit (DU), a Coverage Unit
(CU) and a power supply. The DU is the outward facing part of the system that
communicates with the base station. The DU is connected (via coaxial cable) to the CU
which provides wireless coverage to indoor areas.

The SpotCell 2500Xe adaptive system is capable of dual band and split band coverage
and provides band-selective, on-frequency, in-building coverage in the cellular and PCS
bands. It uses proprietary, patent-pending, adaptive techniques that allow a SpotCell
solution to be installed and operated without engineering intervention or support.

2 SpotCell

®

2500Xe

INTRODUCTION

1.3.1 The Donor Unit (DU)

The DU has an F-type coaxial port on the bottom and indicators for showing received
signal strength and system status on the back.

F connector

Figure 1.2: Bottom view of DU and connectors

Note: The SpotCell 2500Xe system includes a 2 meter (6 foot) RG6 cable which is
shipped already attached to the coaxial connector on the bottom of the DU.

Signal

strength

Status
light

SpotCell® 2500Xe 3

Figure 1.3: Back view of DU

INTRODUCTION

1.3.2 The Coverage Unit

The CU has two F-type coaxial ports, a power adapter port and indicators for showing
coverage level and system status.

Coverage

level

CU

Status
light

Figure 1.4: CU with cover removed

CU cover

F connector

to auxiliary CU

4 SpotCell

Power

adapter

port

Figure 1.5: Top view of CU and connectors

F connector

to DU

®

2500Xe

INTRODUCTION

The SpotCell 2500Xe is generally format specific - CDMA/1xRTT/1xEVDO and
TDMA/GSM/GPRS/EDGE formats. When ordering a SpotCell solution be sure to specify
the format, frequency band and sub-band. For PCS band equipment it is helpful if the
start and stop frequencies for the operational sub-band are provided.

1.3.3 SpotCell 2500Xe Configurations

The basic SpotCell 2500Xe system configuration is one DU connected with a coaxial
cable to a CU which is connected to an AC adapter that supplies power to both units.

Figure 1.6: Basic SpotCell 2500Xe configuration

With the Hidden Cable kit, a BIAS-T (power inserter) can be used to discreetly power the
system or power the system from a more conveniently located AC outlet.

Figure 1.7: SpotCell 2500Xe configured with BIAS-T

SpotCell® 2500Xe 5

INTRODUCTION

To expand the coverage area, a second CU can also be added to the system.

WIth a second CU in the system, one or two BIAS-T (power inserters) from the Hidden
Cable kit can be used. The BIAS-T can be located between the DU and CU, between
the two CUs, or both.

Figure 1.8: SpotCell 2500Xe configured with second Coverage Unit

Figure 1.10: BIAS-T installed between main CU and auxiliary CU

6 SpotCell

Figure 1.9: BIAS-T installed between DU and CU

®

2500Xe

2 – Installation

2.1 Preparation

The following are general considerations and preparations that should be looked at
before installing the SpotCell 2500Xe system.

2.1.1 Signal Strength

The SpotCell 2500Xe system brings signals from an area of adequate coverage to an
area with poor or non-existent coverage. It is the DU which captures a good signal, and
the CU that provides the signal to the area with poor cell phone coverage. The DU can
be mounted inside or outside, as long as it is in an area where your cell phone works.
Generally, the better your cell phone works at the location the DU is mounted, the better
the system will perform.

2.1.2 DU Height

In fringe areas, locating the DU as high as possible will provide optimal performance.

2.1.3 Avoid obstructions

General placement of the DU and CU must be in unobstructed areas. For example, the
CU should not be placed on a wall behind any type of furniture (behind items such as
metal filing cabinets would be a particularly poor location). Similarly for the DU, the front
of the unit should not be directly facing any type of metal structures, which are often
found on building rooftops.

Spotwave Wireless Inc. 7