Splicecom PCS 563 Quick Reference Manual

PCS 563

Quick Reference Guide

April 2015

SpliceCom

The right choice for voice

The Hall Farm Business Centre, Berry Lane, Chorleywood, Hertfordshire WD3 5EX Tel: [phone] Fax: [phone]

Email: [e-mail] Website: www.splicecom.com

PCS 563 Quick Reference Guide Version 4/0415/1

Enhanced Handset

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Alpha-Numeric

Keypad

Context Sensitive

Display

18 x Context

Sensitive Keys

Contacts

Down

Hold

Speaker

Mute

Messages

Favorites

Up

Volume

Up

Volume

Down

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Changing your Greeting

Voicemail (cont)

Changing your Daily and Permanent Voicemail Greetings

If you have voicemail enabled you can record two voicemail
greetings. The first is a daily greeting that you would
normally update on a daily basis, typically giving the date and
your whereabouts/availability. The second is a permanent
greeting that can be used on any day. If you choose to
record a permanent greeting your daily greeting will be
deleted at midnight and the permanent greeting will then be
used until you record a new daily greeting.

Press the Messages button

Press the context sensitive key alongside the |Greeting| icon.
Your current Daily Greeting will be played back to you.

You will then be prompted to record your new Daily Greeting.
Press hash (#) when finished.

Your new Daily Greeting will be played back to you

If you are happy with your greeting, replace your handset or
press the Speaker button, or press the context sensitive key
alongside the |Stop| icon to save

Repeat the above process to record your Permanent Greeting
using the context sensitive key alongside the |Permanent|
icon.

Making an Internal Call

OR

OR

Making an Internal Call

Dial the extension number via the alpha-numeric keypad

Press the context sensitive key alongside the |Dial| icon, or
lift your handset

The Call Status screen will display whom you are ringing and
your details

OR

Lift your handset or press the Speaker button
Dial the extension via the alpha-numeric keypad

OR

Press the Contacts Key

Press the key on the keypad that displays the first letter of
the User’s name

Find the User required using the Navigation Keys

Select the User required using the context sensitive key
alongside the |User Name|

Dial the User using the context sensitive key alongside the
number required

OR

Press the Favourites button (unless this is your default Idle
page)

Find the colleague required from your Favourites display
using the Up/Down arrow

Dial the colleague required using the context sensitive Key
alongside |Speed Dial Name|

For further details on all these features and many others,
please refer to the PCS 561/562 User Manual

(Note: If the extension you are ringing is busy or not
answered within 20 seconds (default) you will be passed to
voicemail, if enabled.)

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Making an External Call

OR

OR

Making an External Call

Dial the external number via the alpha-numeric keypad. (Your
System Administrator will inform you if a prefix is required.)

Press the context sensitive key alongside the |Dial| icon, or
lift your handset

The Call Status screen will display whom you are ringing and
your details

OR

Lift your handset or press the Speaker Key

Dial the external number via the alpha-numeric keypad. (Your
System Administrator will inform you if a prefix is required.)

OR

Press the Contacts Key

Leaving a Message for a Colleague

Accessing Your Own Messages

Voicemail

Leaving a Message for a Colleague

If the extension you are ringing is busy or is not answered
you will be transferred to voicemail (if enabled) and played
your colleague’s greeting

Leave a message

Replace your handset (if you are using the handset), or press
the Speaker button (if you are using hands free)

Accessing Your Own Messages

The blue “S” LED at the bottom of the PCS 561/562 will flash
to indicate that you have a new message

Press the Messages Key

A closed envelope

icon indicates a new message

Press the key on the keypad that displays the first letter of
the Contact’s name

Find the Contact required using the Navigation Keys

To listen to the new message press the context sensitive key
alongside it.

Your message will be played to you

Press the Messages Key to exit

Select the Contact required using the context sensitive key
alongside the |Contact Name|

Dial the Contact using the context sensitive key alongside the
number required

OR

OR

Press the Favourites Key (unless this is your default Idle

page)

Find the contact required from your Favourites display using
the Navigation Keys

Dial the Contact required using the context sensitive Key
alongside |Speed Dial Name|

Deleting a Message

Deleting a Message

Select the message to be deleted using the context sensitive
key alongside it.

Remove the message by pressing the context sensitive key
alongside the |Delete| icon during message playback.

Select the context sensitive key alongside the |Yes| icon to
confirm you wish to delete the entry

Press the Messages button to exit

(Note: The open blue envelope indicates a previously read
message.)

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Redialling a Number

To Call a Previous Caller Back

To Delete a Call Entry

Redialling a Number (cont)

Press the context sensitive key alongside the appropriate

name or number |Name| or |01234.....| The entry will be

displayed with a green background.

Press the context sensitive key alongside the appropriate

name or number |Name| or |01234.....| again.

To Call Previous Caller Back

Press the Messages Key

Use the Page Up/Down arrows to find the call to be dialled

Select the entry to be called using the context sensitive key

alongside |Name| or |01234.....| The entry will be displayed

with a green background.

Press the context sensitive key alongside the appropriate

name or number |Name| or |01234.....| again.

To Delete a Call Entry

Press the Messages Key

Answering a Call

OR

Ending a Call

Placing a Call on Hold

Answering a Call

Call Status will display the caller’s details

Lift the handset or press the Speaker button to answer the
call

OR

If you do not wish to answer the call select the context
sensitive key alongside the |Reject| icon and the call will be
passed to your Forward on Busy number (if set), or to
voicemail (if enabled), or cancelled. (If your phone is busy or
not answered within 20 seconds (default) the caller will be
passed to voicemail, if enabled.)

Ending a Call

Replace your handset (if you are using the handset), or pr ss
the Speaker button (if you are using hands free)

Placing a Call on Hold

Press the Hold Key

To retrieve the call press the Hold Key a 2nd time

Use the Navigation keys to find the call to be deleted

Select the entry to be deleted using the context sensitive key

alongside |Name| or |01234.....|

Select the context sensitive key alongside the |Delete| icon

Select the context sensitive key alongside the |Yes| icon to
confirm you wish to delete the entry

Press the Messages Key to exit

Announced Transfer

OR

Transferring a Call

Announced Transfer

Place the call on hold using the Hold Key

Dial the internal or external number

Wait for the call to be answered and announce the intended
transfer

To transfer the original call, replace your handset (if you are
using the handset) or press the Speaker button (if you are
using hands free)

OR

To return to the original call, press the Hold Key, or wait

for

the destination to hang up.

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OR

Blind Transfer

Transfer to colleague’s voicemail

Parking a Call

Transferring a Call (cont)

OR

To return to the original call and place the second call on
hold, press the context sensitive key alongside the |Switch|
icon to toggle between the two calls.

To connect the two calls, replace your handset (if you are
using the handset) or press the Speaker Key (if you are
using hands free)

Blind Transfer (un-announced transfer)

Place the call on hold using the Hold Key

Dial the internal or external number

To complete the transfer, replace your handset (if you are
using the handset) or press the Speaker button (if you are
using hands free)

Transferring a Call Directly to a Colleague’s voicemail

Place the call on hold using the Hold Key

Dial the internal number

Press the context sensitive key alongside the

|Leave Message| icon

To complete the transfer, replace your handset (if you are
using the handset) or press the Speaker button (if you are
using hands free)

Parking a Call

This facility allows a call to be held on the system and picked
up by any extension.

Once on a call press one of the context sensitive keys
alongside |Park| 1–4 (default)

The caller’s details will be displayed against the relevant Park
Slot.

Picking Up a Parked Call

OR

View your Calls History

Redialling a Number

Picking up a Parked Call

Press the Favourites button

Park Slots 1–4 (default) will be shown at the top of the
display. If in use, the name (or number) relating to the
parked call will be shown

Press the context sensitive key alongside the relevant Park
Slot to retrieve the call |Name|

OR

If your default Idle Page has been set to Favourites, Park
Slots 1–4 will be shown at the top of the display. If in use,
the name (or number) relating to the parked call will be
shown.

Press the context sensitive key alongside the relevant Park
Slot to retrieve the call |Name|

Calls History

Your Calls History (Messages button) displays a list of calls
you have made and been answered, calls you have made and
not been answered, call you have answered, calls you have
missed, new voicemail messages and previously read
voicemail messages.

To view your Calls History

Press the Messages Key

Use the Navigation Keys to view your Calls History

Press the Message Key a 2nd time to exit

Redialling a Number

Press the Messages button

Use the Navigation keys to find the call to be redialled