Splicecom PCS 520 Quick Reference Manual

PCS 520 Quick Reference Guide Version 3.2

PCS 520

Quick Reference Guide

Version 3.2

PCS 520 Quick Reference Guide Version 3.2

Making an Internal Call

Lift your handset or select the Handset/Headset key

Dial the extension via the telephone keypad

The Caller Display screen will show the number you
are ringing.

(If the extension you are ringing is busy or not answered
within 20 seconds (default) you will be passed to voicemail,
if enabled.)

Making an External Call

Lift your handset or select the Handsfree/Headset key.

Dial the external number required via the telephone keypad.
(Your System Administrator will inform you if a prefix
is required.)

The Caller Display screen will show the number you
are ringing and your details.

Using the Internal Directory to Make a Call

You can store up to 100 entries in your Internal Directory
Select the Directory key.

Scroll through the entries using Scroll Up/Down keys.

OR

Search for a particular entry using the alpha-numeric
telephone keypad. e.g.If an entry starts with A press
“2” once, if it starts with B press “2” twice, etc.

Select the Dial key to place the call.

PCS 520

Using the Internal Directory

OR

Making an Internal Call

Making an External Call

2

= B

= A

PCS 520 Quick Reference Guide Version 3.2

Answering a Call

Your Call Status screen will display the caller’s details

Lift the handset or select the Handsfree/Headset key

(If your phone is busy or not answered within 20 seconds
(default) the caller will be passed to voicemail, if enabled)

Ending a Call

Replace your handset or select the Handsfee/Headset key

Using Mute

Whilst on a call select the Mute key
The microphone is now muted so the other person on
the call cannot hear you. A red led indicates that Mute
is on.
Selecting the Mute key a 2nd time restores normal
conversation.
(Mute works in handset, handsfree and headset mode.)

Placing a Call on Hold

Whilst on a call, select the Hold/Recall key
To retrieve the call select the Hold/Recall key again

Transferring a Call

Announced Transfer

Place the call on hold as above
Dial the internal or external number
Wait for the call to be answered
To transfer the original call replace your handset

OR

To return to the original call, wait for the destination to
hang up and you will be automatically connected to the
original call, or select the Hold/Recall key.

Ending a Call

Using Mute

OR

PCS 520

Answering a Call

Placing a Call on Hold

Transferring a Call

3

PCS 520 Quick Reference Guide Version 3.2

Transferring a Call (cont.)

Blind Transfer (un-announced transfer)

Place the call on hold as above.
Dial the internal or external number
Transfer the original call by replacing your handset.

Transferring a Call Directly to a Colleague’s Voicemail

Place the call on hold as above.
Dial # followed by the internal number.
Replace your handset.

Parking a Call

This facility allows a call to be held on the system and
picked up by any extension.

Once on a call select the Call Park key.

The Call Park slot (1 through 4) where the call is held
will be announced to you.

Picking up a Parked Call

Select the appropriate Park Collect key (1 through 4).
Lift your handset or talk using handsfree or headset
operation.

Redialling a Number

The Redial list will display the last 5 outgoing calls made
from your extension.

Lift your handset or select the Handsfree/Headset key.

Select the Redial key.

Select the number to be redialled by using the Scroll
Up/Down keys

Select the Dial key

PCS 520

Transferring a Call (cont)

Parking a Call

Picking up a Parked Call

Redialling a Number

4

Call Park

Park 1 Collect

PCS 520 Quick Reference Guide Version 3.2

Call List

The Calls List will display your last 80 answered and
missed calls. Telephone number, name of caller (if stored
in your personal or the central Contacts database), date
and time of call and whether the call was answered or
not are all saved.

To View the Calls List

Select the Calls key
Use the Cursor Up/Down keys to view the Call List entries.

To Call a Previous Caller Back

Select the number to be called using the Cursor
Up/Down keys.
Select the Dial key.

To Delete a Call Entry

Select the entry to be deleted using the Cursor
Up/Down keys
Select the Delete icon

Voicemail

Leaving a Message for a Colleague
If the extension you are ringing is busy or not
answered you will be transferred to voicemail (if
enabled) and played your colleague’s greeting
Leave a message
Replace your handset

Accessing Your Own Messages

The Message Waiting LED and the Message icon in the
Caller Display will flash to indicate that you have a new
voicemail message.
The Caller Display shows MESSAGE WAITING
Select the Voicemail Access key.
Listen to and manage your voicemail messages via the
announced menu commands and the orange navigation
keys on the telephone keypad.

Replace your handset when finished.

Call List

To View the Calls List

PCS 520

5

To Call a Previous Caller Back

Voicemail

To Delete a Call Entry

Accessing Your Own Messages

Voicemail Access

PCS 520 Quick Reference Guide Version 3.2

PCS 520

6

Voicemail (cont.)

Deleting a Message

Whilst listening to the message to be deleted, press “3”.

Saving a Message

Whilst listening to the message to be saved, press “7”.

Please note: Messages are stored until listened to, and
then they are deleted after 7 days unless saved.

Changing your Voicemail Greeting

Select the Voicemail Change Greeting key.
Your current greeting will be played to you
When requested record your new greeting
Replace your handset to save your new greeting.

OR

Press “#” when you have finished recording your
greeting.
Wait for the new recording to be played back to you
Press “7” to save the new greeting, or replace your
handset.

OR

If you wish to re-record the greeting, press “2” and repeat
steps 3- 4 (or 3 - 6).

OR

If you wish to delete the new greeting and return to your
original messages press “3”.

OR

If you wish to discard the new greeting and exit to the
Configuration Options menu press “0”

Voicemail (cont.)

Saving a Message

Changing your Voicemail Greeting

OR

OR

OR

OR

3

7

7

2

3

0

Change
Greeting

PCS 520 Quick Reference Guide Version 3.2

PCS 520

Forwarding Your Calls

Setting Your Forwarding Number

Select the Follow Me To key.
Using the telephone keypad, enter the internal or
external number where you wish to receive your
telephone calls
Press the “#” key.
Select the Handsfree/Headset key.

Forwarding Your Calls

Select the Follow me ON key.
Select the Handsfree/Headset key.

Turning Forwarding Off

Select the Follow me OFF key.
Select the Handsfree/Headset key.

Setting Your Forwarding Number

Forwarding Your Calls

Turning Forwarding Off

Follow me to

Follow me ON

Follow me OFF

The Hall Farm Business Centre, Berry Lane, Chorleywood

Hertfordshire WD3 5EX

Tel: [phone] Fax: [phone]

Email: [e-mail] Website: www.splicecom.com