Spitfire SNOM M3 User Manual

SNOM M3 USER GUIDE

TABLE OF CONTENTS

Handset 2 &3
Dialling a phone number 4
Incoming calls 4
Accepting a call 4
Denying/ Blocking a call 4
Hold and Resume 4
Multiple Call Handling 5
Transfer: 5
Direct Transfer 5
Transfer to Voicemail 5
Consultation transfer 5
Call Parking 5
Pick up parked call 5
Pick up specific parked call 6
Call Pick Up 6
Conference 6
Mute/ Un-mute 6
Adjusting volume 6
Call Diversion 6
Do Not Disturb (DND) Mode 6
Phone Book 7
Adding an entry 7
Editing an entry 7
Deleting an entry 7

Call Logs 7
Voicemail 8
Locking the Keypad 8
Call Intrusion 9

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Dialing a phone number

Dial the number and press the Green Phone Key

How to make a call using contacts

From the Main menu, choose Contacts, and then press the OK key.
Choose the contact you want to call and then press the Green phone
key.
The default number is dialed.

If you want to call a contact and use another number than the default
number, do the following:

In the Main menu, choose Contacts and then press the OK key.
Choose the contact you want to call and then press the OK key.
Choose a number from the list and then press the Green phone key.

How to make a call using the call log

In Idle mode, press the Call log soft key or choose Call log from the
Main menu and then press the OK key.

Choose the number you want to call and then press the Green phone
key.

How to make a call using redial

Press the Options soft key, choose Redial and then press the OK key.
The most recently dialed number is displayed.
Press the Green phone key to call the number.

Accepting an Incoming call

Pick up the handset and then press the Green phone key.

Denying/ blocking a call

Pick up the handset and then press the Options key and select
Reject.

Hold and resume

To switch between calls, you have to press the hold key. The call is
put on hold.
To retrieve the call press the Options key, then select

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Retrieve Call and press the OK key or just press the Red Phone key.

Multiple Call handling

To make another call you have to put the first party on hold, and then
just dial the number of the second party as you would normally dial a
number.
By pressing the Options key you then can alternate between the two
calls.

Transfer

Direct Transfer

To transfer the call unattended to another party press the Hold key.
Press the Options key, then select Transfer and press the OK key.
Enter the extension number and press the OK key.
The call is transferred to the third party extension.

Transfer to Voicemail

To transfer the call directly to another partys voicemail press the Hold
key. Press the Options key, then select Transfer and press the OK
key.
Enter 8 + the extension number and press the OK key

Consultation Transfer

To announce the call before transferring to another party.
Put the first caller on hold.
Then dial the extension number.
If the third party wants to talk to the first caller, press the Options
key select Transfer and press OK.

Call Parking

During a call in progress, put the connected party on hold by pressing the
line key Hold, press *85. You will hear a message informing you that the

call has been parked.

Pick up Parked Call

Dial *86. (If more than one call parked system will select which call to
pick up).

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Pick up Specific Parked Call

Dial *86 and the park orbit number. (The extension number of the user
that parked the call)

Call Pick Up

To answer a call ringing at another extension Press *87

Conference

To make another call you have to put the first party on hold, and then
just dial the number of the second party as you would normally dial a
number.
By pressing the Options key and select conference.

Mute / Un-mute

While on a call press the Mute key, press again to un-mute.

Adjusting the volume

Use the volume button on the side of the handset.

Call Diversion

To divert you calls to another extension or external number.
Dial *71 and follow prompt.
Enter the number where you wish to divert your calls to and press #.

To deactivate the call forward dial *72.

DND (Do Not Disturb)

To activate DND, dial *78
To de-activate DND, dial *79

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Phone book

The Snom M3 contains an internal phone book that can be accessed from
the phone’s idle state by pressing OK Key

Adding an entry

From the Main Menu
Select Contacts
Select Options
Select Add Contact
With “Name” highlighted press OK and enter name using keypad
(select options to change the input mode)
Press OK
Highlight number you wish to add, Home, mobile, work or other, press
OK and enter number.
Press Save
Press Yes

Editing an entry

From the Main Menu
Select Contacts
Select Options
Select the entry to edit
Select Options
Select Edit Contact

Deleting an entry

From the Main Menu
Select Contacts
Select Options
Select the entry to edit
Select Options
Select Delete Contact

Accessing Call Logs

From the Main Menu

Select Call Logs
Press the OK Key
Use the navigation key to select All, Missed, Incoming or outgoing
Select the entry in the log

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Setting up your Voicemail

Press *97

If it is the 1st time you are accessing your mailbox, you will be
prompted to record your name. Follow the prompts.

- Select Option 1 to listen to your messages.

- Select Option 2 to change your access code and press # to save.

- Select Option 3 to record your name and press # to save.

- Select Option 4 to record your personal greeting and press # to
save.

When messages are left in your mail box a message will be displayed and
an envelope icon will be displayed on the screen.

To access your messages *97
While listening to voicemail messages:
Dial 1 to rewind the message

Dial 2 to stop play back
Dial 3 to fast forward.
Dial 4 to repeat the message
Dial 5 to hear the message details
Dial 6 to send the message to another mailbox
Dial 7 to delete the message
Dial 8 to return the call (if caller withheld their number this will not work)
Dial 9 to save the message.

Locking the keypad

- The keypad on a Snom M3 handset can be locked by pressing and holding
the button then pressing the “Lock” button displayed on the screen.

- To unlock the keypad, press and hold the button the press the
“unlock” button displayed on the screen.

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Call intrusion:

Note: Permission must be assigned by the system administrator in order to
use this feature.

The call intrusion features enables an extension to “listen in” to another
extensions conversation provided they have been assigned permission to do
so.

There are three modes.

1. Call Barge-In: Is this mode a tone will be played to both parties to
indicate that someone has barged into the conversation. Both parties
will be able to hear the user that has barged in.

2. Call Tech Mode: In this mode only the extension on the PBX is made
aware that someone has barged into the conversation. The user
joining the call can speak to the extension user with out the 3rd party
being aware.

3. Listen In Mode: Neither party in the conversation is aware that another
user is listening and neither party can hear the user that has barged
in.

To Barge into another extensions call dial *81+extension number and press

To Barge in using Tech Mode, dial *82+extension number and press
To Barge in using Listen In Mode, dial *83+extension number and press

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