SNOM 300 USER GUIDE
TABLE OF CONTENTS
Handset 2
Dialling a phone number 3
Incoming calls 3
Accepting a call 3
Denying/ Blocking a call 3
Hold and Resume 3
Transfer: 4
Direct Transfer 4
Transfer to Voicemail 4
Consultation transfer 4
Call Parking 4
Pick up parked calls 5
Pick up specified calls 5
Call Pick Up 5
Conference 5
Mute/ Un-mute 5
Adjusting volume 5
Handset/Head set 5
Call Diversion 5
All calls 5
When busy 5
When unanswered 5
Phone Book 6
Adding an entry 6 & 7
Editing an entry 7
Deleting an entry 7
Call Logs 7
Voicemail 8
Locking the Keypad 9
Call Intrusion 9
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Handset
1: Display
2a: Navigation Keys
Use the navigation keys to navigate in the display menus and confirm and
cancel actions.
2b: Alphanumeric Keys
Use the alphanumeric keys to enter numbers, letters and special characters.
Depending on the selected input mode you can enter digits, lower / upper
case or special characters.
2c: Audio Device Control Keys
Use the audio device control keys to adjust the volume or toggle between
hands free and handset.
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2d: Free Function Keys
Free Function Keys are programmed keys which can be used for various
functionalities. If not otherwise stated the adjacent LED will light when the
assigned functionality is turned on.
2g: Message LED
The “Message LED” is primarily used to visually indicate new voice messages
stored on the mailbox of your PBX
Dialing a phone number
Telephone numbers are dialed on the numeric keypad.
Dial the extension/telephone number and press the button.
If the user has not pressed any keys for several seconds, the phone will
remind the user to press in order to start the call.
Incoming call
When your Snom 300 handset is called, it rings and displays the
incoming caller ID if sent by the caller.
The call will be presented on one of the free Line Keys on the
right.
Accepting a call
Picking up the handset, or pressing or the Line Key will accept
the call. The Snom 300 is now in a call.
Denying/ blocking a call
When the Snom 300 signals an incoming call, you have the option to
deny the call by pressing
To add a caller to the black list dial *92
To allow a caller on the black list to call you dial *91
When you place a caller on the black list, if they call your direct dial
number, the system will answer the call and ask them to record their
name. They will then be placed on hold system rings your extension. The
system will play back the recorded name and you can choose to answer
or reject the call.
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Hold and resume
When a call is in progress, pressing the free function “Line” key whose
adjacent LED is lit up puts the call on hold, i.e. neither party can hear the
other.
Pressing again will resume the call. While a call is on hold, you can
establish another call by dialing the desired number.
Transfer
Direct Transfer
During a call, press the transfer key to put the connected party on
hold and then dial the number to which the call is to be directly
transferred.
As soon as you press , the Snom 300 will transfer the held party to
that number.
Transfer to Voicemail
During a call, press the transfer key to put the connected party on
hold and then press 8, dial the extension number to which the call is to
be directly transferred to the voicemail.
As soon as you press , the Snom 300 will transfer the held party to
that number, hang up.
Consultation Transfer
During a call in progress, put the connected party on hold by pressing the
line key
While the call is on hold, you can establish a second call by dialing the
desired number and pressing . When the second call is established, you
can consult the second party, e.g., to announce the call. You can connect
the two parties by hanging up or pressing .
To revert back to the caller if the called party does not want to accept the
call, they do not answer or the voicemail answers, Press the button
and then press the to return to the caller.
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Call Parking
During a call in progress, put the connected party on hold by pressing the
line key , press *85. You will hear a message informing you that the
call has been parked.
Pick up Parked Call
Dial *86. (If more than one call parked system will select which call to
pick up).
Pick up Specific Parked Call
Dial *86 and the park orbit number. (The extension number of the user
that parked the call)
Call Pick Up
To answer a call ringing at another extension Press *87 .
Conference
If the phone is connected with two calls, one on hold and one active, you
can connect all three phones in a conference by pressing .
By pressing . Again the conference is disconnected and the calls are
all put on hold.
Mute / Un-mute
To mute the microphone during a call, press key.
Adjusting the volume
While making a call, you can use the keys to increase or
lower the volume of the audio device (casing speaker, handset, headset)
you are currently using.
While the phone is idle press navigation DOWN key until you reach the
Volume Settings. Then use the navigation Left/Right key to select Handset,
Speaker or Headset. Use the button to adjust the volume.
Call Diversion
All kinds of call diversions can be set, changed, and deactivated in the
menu item “Call Forwarding”. Press the navigation Down button until you
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reach the Call Forwarding sub menu. Then use the navigation Left/Right
button to select the desired field and press
Call Forward Event
- Off: switches all forwarding off.
- Always: Forwards all calls to destination number.
- Busy: Forwards calls when you are busy on the phone.
- Time: Forwards calls after time set in Call Forward Time.
Select the desired field and press then enter the destination where
you want to forward calls to and press . This can be an external or
internal number.
When selecting Time after entering the destination, enter the time that a
call should wait before being forwarded and press
The current setting will have a * in front off it.
Headset
To activate the Headset mode press the navigation DOWN button until you
reach the Headset Device sub menu, press to activate the headset.
Use the speaker button to answer calls in headset mode.
Phone book
The Snom 300 contains an internal phone book that can be accessed
from the phone’s idle state by pressing . Use the
navigation button to navigation through the list. Dial the highlighted entry
by pressing .
Adding an entry
Press
Select <New Item> using the navigation button (UP/Down) and press
Enter the name and phone number and confirm each item by pressing
The title of the window indicates which input is expected. Pressing
aborts the addition of a new entry. Up to 100 entries can be placed in the
phone book.
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Key mapping:
Editing an entry
Press
Select the entry using the navigation button (Up/Down) and use the
navigation button (Left/Right) and select Edit by pressing the
Deleting an entry
Press
Select the entry using the navigation button (Up/Down) and use the
navigation button (Left/Right) and select Clear by pressing the
Accessing Call Logs
Press the navigation UP button to access the call log sub menu, then
press the navigation Left/Right button to select Missed, Dialed or
Received calls and press then scroll through the list using the
navigation key.
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Setting up your Voicemail
Press *97
If it is the 1st time you are accessing your mailbox, you will be prompted
to record your name. Follow the prompts.
You will be directed to the Main Menu of your mailbox.
- Select Option 1 to listen to your messages.
- Select Option 2 to change your access code and press # to save.
- Select Option 3 to record your name and press # to save.
- Select Option 4 to record your personal greeting and press # to
save.
When messages are left in your mail box, the message waiting indicator
lamp will flash.
To access your messages press button or the dial *97.
While listening to voicemail messages:
Dial 1 to rewind the message
Dial 2 to stop play back
Dial 3 to fast forward.
Dial 4 to repeat the message
Dial 5 to hear the message details
Dial 6 to send the message to another mailbox
Dial 7 to delete the message
Dial 8 to return the call (if caller withheld their number this will not work)
Dial 9 to save the message.
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Locking the keypad
- The keypad on a Snom handset can be locked by pressing and holding the
button until the symbol is displayed on the screen.
- To unlock the keypad, press and hold the button until the
symbol disappears.
If a PIN has been added, the keypad is locked in the same manner as above.
- To unlock the keypad, press the button until the display prompts for
the pin. Enter the pin number and press the button.
Note: Pin numbers must be configured by the system administrator.
Call intrusion:
Note: Permission must be assigned by the system administrator in order to
use this feature.
The call intrusion features enables an extension to “listen in” to another
extensions conversation provided they have been assigned permission to do
so.
There are three modes.
1. Call Barge-In: Is this mode a tone will be played to both parties to
indicate that someone has barged into the conversation. Both parties
will be able to hear the user that has barged in.
2. Call Tech Mode: In this mode only the extension on the PBX is made
aware that someone has barged into the conversation. The user
joining the call can speak to the extension user with out the 3rd party
being aware.
3. Listen In Mode: Neither party in the conversation is aware that another
user is listening and neither party can hear the user that has barged
in.
To Barge into another extensions call dial *81+extension number and press
To Barge in using Tech Mode, dial *82+extension number and press
To Barge in using Listen In Mode, dial *83+extension number and press
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