Spire T4220 (Elavon) Quick Reference Manual

What’s in the box*:

Quick Reference Guide

T4220 (Elavon)

Ethernet Cable **

Thicker cable with RJ45 Connectors at each end

S9-PCI PIN-Pad

Optional extra, only supplied if ordered

T4220 terminal

Power Supply

22136-02Page 1

Slide Cable Tidy out

LINE port

(for phone

line)

NET port (for network connection)

Drop paper roll

Pull paper roll

Insert into

POWER

port and

twist

to lock

PIN pad

port

UK Telephone Cable

Cable with small transparent connector at one end and larger white connector at the other

ROI Telephone Cable

Has two small transparent connectors at each end

*Box contents may vary for replacement/swaps, **Ethernet cables are optional depending upon terminal model and order conﬁguration

1. Connect the cables 2. Insert a paper roll & switch on

DO NOT CONNECT ELECTRICAL SUPPLY UNTIL INSTRUCTED

PABX/Prex digit(s):

If the phone line you intend to use needs a PABX/preﬁx digit(s) in order to dial out, your terminal will need to be conﬁgured for this. Please read the User Manual for more information or call the helpdesk for assistance.

DCHP: (relevant if you are using a network connection)

Your terminal will be pre-conﬁgured for use on standard networks featuring DHCP (automatic allocation of IP address). In the unlikely event that your network does not have this feature, please call the helpdesk for assistance.

Useful tips:

• If connecting to a broadband phone line, ensure the terminal is connected to the link through a DSL ﬁlter.

• If connecting via Ethernet, ensure your ﬁrewall settings are set to

allow the terminal to send and receive data over your network.

• Remove the Cable Tidy by sliding it out as

shown.

• Connect one end of the telephone cable to

the blue LINE port and the other end to an analogue telephone line wall socket.

• If an Ethernet cable was included in the

box and you wish to use a network connection, connect one end to the white NET port and the other end to a network connection point.

It may help to bend the cable end slightly

before attempting to insert it.

• Using your ﬁngers, pinch the sides of the

Printer Cover and pull up ﬁrmly.

If this is a new terminal, remove the roll

from the holder and remove any outer packaging that may be present.

• Drop the paper roll into the holder with the

paper feeding from underneath the roll.

• Pull a short length of the paper over

the screen.

• Shut the Printer Cover over the paper

until you hear it ‘click’.

• Pull and tear the paper over the serrated

edge as shown.

• Plug the Power Supply into an electrical

socket and switch on the supply.

After a few seconds the screen will show the desktop with

icons and then the SALE / REFUND (Idle) Screen.

Updates

Once a month, your terminal will connect to Spire systems to download any new software and/or important changes*. This update will typically occur during the night. For this reason, Spire suggests you leave your terminal powered on at all times. In the event of it being switched oﬀ when the update tried to take place, your terminal will notify you to leave its power on for another update attempt the following night.

* For Dial-Up Products: In the UK, calls for updates will be charged at £0.10 per minute from a BT landline. In ROI, calls will be charged at €0.065 per minute from an Eircom landline. The charges for other networks may vary. Prices correct at the time of printing.

• Insert the Power Supply connector into the

red POWER port in the 3 o’clock position

shown.

• Turn the cable anti-clockwise from the 3 o’clock to the 12 o’clock position to lock it in place.

• DO NOT plug power supply into electrical wall socket

• If you have a separate PIN Pad, connect its

lead to the yellow PIN PAD socket on the terminal.

• Arrange all cables to lay between the feet

of the terminal, as shown. Slide the Cable Tidy back into position until you hear it click into place.

Please turn over to continue...

Document pack

Quick Reference Guide

T4220 (Elavon)

22136-02Page 2

Sale (Inserting a Chip Card)

Step 1. You can start a Chip and PIN-Pad sale transaction in one of two ways:

• Select SALE from the Idle Screen and insert a Chip Card into

the terminal’s Chip Card reader (or into the optional PIN-Pad)

• Insert the Chip Card straight into the terminal’s Chip Card reader

(or into the optional PIN-Pad).

Step 2. Type in the SALE AMOUNT in pence or cents (in ROI) and

press Enter.

Example: Typing in 1000 would equate

to a value of £10.00 (€10.00 in ROI).

Step 3. The customer must type in their Personal Identiﬁcation Number

(PIN) on the terminal keypad (or into the optional PIN-Pad). After the PIN has been typed in, the customer should press Enter.

The terminal will now attempt to connect to Elavon. The terminal

will then display a response. If the transaction is APPROVED, the Approval Code will then be displayed and the terminal will print the Merchant Copy of the receipt.

Step 4. Remove the card and tear oﬀ the Merchant Copy of the receipt and

press OK/Enter. The terminal will then print the Customer Copy of the receipt and display the response again.

Step 5. Tear oﬀ the Customer Copy and hand it to the customer along with

their card. Then press Enter to return to the idle screen.

Refund (Inserting a Chip Card)

Step 1. Select REFUND from the Idle Screen.

Step 2. Insert the customer’s Chip Card into the terminal’s Chip Card

reader (or into the optional PIN-Pad).

Step 3. Type in the REFUND AMOUNT in pence or cents, and press Enter.

Example: Typing in 1000 would equate

to a value of £10.00 (€10.00 in ROI).

The terminal will now attempt to connect to Elavon.

The terminal will then display a response.

If the transaction is APPROVED the terminal will display APPROVAL

and print the Merchant Copy of the receipt.

Step 4. Remove the card and the Merchant Copy of the receipt.

Step 5. Press Enter to conﬁrm, the terminal will print the Customer

Copy of the receipt.

Press Enter to return to the Idle Screen.

Sale Keyed (Keyed Entry, for Customer Not Present)

Step 1. Select SALE from the Idle Screen and carefully type in the long

number on the front of the card. As you type, you will notice that the messages changes from SWIPE/INSERT CARD to ENTER CARD NUMBER and the number begins to appear in the box on the screen. Once the number has been typed in correctly, press Enter.

Step 2. Type in the EXPIRATION DATE and press Enter.

Step 3. You will then be asked if the card holder is present. Press NO/Clear

to continue or Cancel to cancel the transaction.

Step 4. Type in the SALE AMOUNT in pence (or cents in ROI)

and press Enter.

Example: Typing in 1000 would equate

to a value of £10.00 (€10.00 in ROI).

Step 5. Type in the 3 digit CVV2 code (security code) on the back of the

card (4 digits on the front of the card for American Express) and press

Enter.

The terminal will now attempt to connect to Elavon.

Step 6. Now you must decide if you are willing to continue with the

transaction based upon Elavon response displayed.

If you press NO/Clear, the terminal will print out the Reversal Copy of the receipt and connect to Elavon to reverse the transaction. If successful, the terminal will display REVERSAL ACCEPTED.

Press Enter to return to the idle screen.

If you press YES/Enter, the Approval Code will be displayed and

the terminal will print the Merchant Copy of the receipt.

Step 7. Tear oﬀ the Merchant Copy of the receipt and press OK/ Enter.

Step 8. Tear oﬀ the Customer Copy and press Enter to return

to the idle screen.

Please refer to User Manual for instructions

including all screen prompts.

Settlement/Batch

Please Note: At the end of each business day, the Settlement procedure must be performed on the terminal.

• If any transactions have been stored in the terminal, a successful

Settlement will force them through to Elavon

• If you do not complete this procedure, funds will not be paid into

your bank

Step 1. Ensure the Idle Screen is displayed. Then press the SETTLE button

on the keypad.

Step 2. The terminal will display the current total of Sales since the last

Settlement. Check this total against your records and press Yes or No as appropriate.

If you choose No, then the Settlement procedure will be terminated

whilst you check your records against the current Audit Report.

Step 3. The terminal will then display the current total of Refunds since

the last Settlement. Check this total against your records and press Yes or No as appropriate.

If you choose No, then the Settlement procedure will be terminated

whilst you check your records against the current Audit Report.

The terminal will now attempt to connect to Elavon

When all transactions have been veriﬁed by the bank, the terminal

will print a detailed Settlement report.

The Settlement report includes summaries of sales and refunds by

card type and by currency (if applicable), in addition to a detailed report of all transactions since the last settlement.

Spire Payments is a registered trademark of Spire Payments Holdings S.a.r.l.

Spire Payments and the Spire Payments logo are trademarks, service marks or registered trademarks or service marks of Spire Payments Holdings S.a.r.l.. All other trademarks are the property of their respective owners.

All information is subject to change without notice and Spire Payments Holdings S.a.r.l. does not warrant the information’s accuracy or correctness.

Any Spire Payments software described in this document is subject to a Software Licence Agreement. Please refer to the Software Licence Agreement for information regarding the terms of use.

Spire T4220 (Elavon) Quick Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual