Spire T42XX, M4230 Quick Reference Manual

What’s in the box*:

Quick Reference Guide

T42XX

Ethernet Cable **

(thicker cable with RJ45 Connectors at each end)

S9-PCI Pin-Pad

Optional extra, only supplied if ordered

R3210 Contactless Reader

Optional extra, only supplied if ordered

T4210, T4220 or T4230 terminal

Power Supply

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Document pack

Slide Cable Tidy out

LINE port

(for phone

line)

NET port (for network connection)

Drop paper roll

Pull paper roll

Insert into

POWER

port and

twist

to lock

PIN pad

port

UK Telephone Cable

Cable with small transparent connector at one end and larger white one at the other

ROI Telephone Cable

(Has two small transparent connectors at each end) Not included with T4230.

*Box contents may vary for replacement/swaps, **Ethernet cables are optional depending upon terminal model and order conﬁguration

1. Connect the cables 2. Insert a paper roll & switch on

DO NOT CONNECT ELECTRICAL SUPPLY UNTIL INSTRUCTED

MID Entry:

Your terminal may prompt for you to enter your MID as a security check.

PABX/Prex digit(s):

If the phone line you intend to use needs a PABX/preﬁx digit(s) in order to dial out, your terminal will need to be conﬁgured for this. Please read the User Manual for more information or call the helpdesk for assistance.

DCHP: (relevant if you are using a network connection)

Your terminal will be pre-conﬁgured for use on standard networks featuring DHCP (automatic allocation of IP address). In the unlikely event that your network does not have this feature, please call the helpdesk for assistance.

Useful tips:

• If connecting to a broadband phone line, ensure the terminal is connected to the link through a DSL ﬁlter.

• If connecting via Ethernet, ensure your ﬁrewall settings are set to

allow the terminal to send and receive data over your network.

• Remove the Cable Tidy by sliding it out as

shown.

• Connect one end of the telephone cable to

the blue LINE port and the other end to an analogue telephone line wall socket. Not applicable to T4230.

• If an Ethernet cable was included in the

box and you wish to use a network connection, connect one end to the white NET port and the other end to a network connection point. Not applicable to T4210 and T4230.

It may help to bend the cable end slightly

before attempting to insert it.

• Using your ﬁngers, pinch the sides of the

Printer Cover and pull up ﬁrmly.

If this is a new terminal, remove the roll

from the holder and remove any outer packaging that may be present.

• Drop the paper roll into the holder with the

paper feeding from underneath the roll.

• Pull a short length of the paper over

the screen.

• Shut the Printer Cover over the paper

until you hear it ‘click’.

• Pull and tear the paper over the serrated

edge as shown.

• Plug the Power Supply into an electrical

socket and switch on the supply.

After a few seconds the screen will show the desktop with

icons and then the SALE / REFUND (Idle) Screen. The terminal will automatically connect to bank systems to logon as required.

Updates

Once a month, your terminal will connect to Spire systems to download any new software and/or important changes*. This update will typically occur during the night. For this reason, Spire suggests you leave your terminal powered on at all times. In the event of it being switched oﬀ when the update tried to take place, your terminal will notify you to leave its power on for another update attempt the following night.

* For Dial-Up Products: In the UK, calls for updates will be charged at £0.10 per minute from a BT landline. In ROI, calls will be charged at €0.065 per minute from an Eircom landline. The charges for other networks may vary. Prices correct at the time of printing.

• Insert the Power Supply connector into the

red POWER port in the 3 o’clock position

shown.

• Turn the cable anti-clockwise from the 3 o’clock to the 12 o’clock position to lock it in place.

• DO NOT plug power supply into electrical wall socket

• If you have a separate PIN Pad, connect its

lead to the yellow PIN PAD socket on the terminal.

• If you have a separate Contactless Reader,

follow the instructions enclosed with the reader to ﬁt it to the terminal.

• Arrange all cables to lay between the feet

of the terminal, as shown. Slide the Cable Tidy back into position until you hear it click into place.

Please turn over to continue...

Quick Reference Guide

T42XX

Sale (Inserting a Chip Card)

Step 1. You can start a Chip and PIN sale transaction in one of two ways:

• Select SALE from the Idle Screen and insert a Chip Card into

the terminal’s Chip Card reader or into the optional PIN Pad.

• Insert the Chip Card straight into the terminal’s Chip Card reader

or into the optional PIN Pad.

Step 2. Type in the SALE AMOUNT in pence or cents (in Republic of Ireland

/ ROI) and press Enter.

Example: Typing in 1000 would equate

to a value of £10.00 (€10.00 in ROI).

Step 3. The customer must type in their PIN (Personal Identiﬁcation

Number) on the terminal keypad or the optional PIN Pad. After the PIN has been typed in, the customer should press Enter.

The terminal will now attempt to connect to your Acquirer.

The terminal will then display a response. If the transaction is APPROVED, the Approval Code will then be displayed and the terminal will print the Merchant Copy of the receipt.

Step 4. Remove the card and tear oﬀ the Merchant Copy of the receipt

and press OK/Enter. The terminal will then print the Customer Copy of the receipt and display the response again.

Step 5. Tear oﬀ the Customer Copy and hand it to the customer along

with their card. Then press Enter to return to the idle screen.

Refund (Inserting a Chip Card)

Step 1. Relect REFUND from the Idle Screen and swipe the Supervisor Card

when prompted.

Step 2. Press OK/Enter to acknowledge that the terminal has accepted the

Supervisor Card.

Step 3. Insert the customer’s Chip Card into the terminal’s Chip Card

reader or into the optional PIN Pad.

Step 4. Type in the REFUND AMOUNT in pence or cents, and press Enter.

Example: Typing in 1000 would equate

to a value of £10.00 (€10.00 in ROI).

The terminal will now attempt to connect to your Acquirer. The

terminal will then display a response. If the transaction is APPROVED, the terminal will display REFUND ACCEPTED and the terminal will print the Merchant Copy of the receipt.

Step 5. Remove the card and tear oﬀ the Merchant Copy of the receipt.

Step 6. The Merchant Copy of the receipt must be signed and the terminal

will ask if the signature is correct.

If you press YES/Enter to conﬁrm, the terminal will print the Customer

Copy of the receipt and display REFUND ACCEPTED.

Press Enter to return to the idle screen.

Sale (Keyed Entry, for Customer Not Present)

Step 1. Select SALE from the Idle Screen

Step 2. N.B. On some software versions and congurations, amount

entry is after Step 5.

Type in the SALE AMOUNT in pence or cents, and press Enter. Example: Typing in 1000 would equate

to a value of £10.00 (€10.00 in ROI).

Step 3. Carefully enter in the card number on the front of the card. As you

type, you will notice that the message at the top of the screen changes to ENTER CARD NUMBER and the number begins to appear in the box on the screen. Once the number has been typed in correctly, press Enter.

Step 4. Type in the EXPIRATION DATE and press Enter.

Step 5. You will then be asked if the card is present. Press NO/Clear to

continue or Cancel to cancel the transaction.

Step 6. Type in the 3 digit security code on the back of the card (4 digits

on the front of the card for American Express) and press Enter.

Step 7. Type in the numbers from the Post Code of the card’s registered

address and press Enter.

Example: GU21 5SB In this case you would enter the Post Code as 215.

Type in the house/building number of the card’s registered address

and press Enter.

The terminal will now attempt to connect to the Acquirer.

Step 8. Now you must decide if you are willing to continue with the

transaction based upon the Acquirer response displayed.

If you press NO/Clear, the terminal will print out the Reversal Copy

of the receipt and connect to the Acquirer to reverse the transaction. If successful, the terminal will display REVERSAL ACCEPTED.

Press Enter to return to the idle screen. If you press YES/Enter, the Approval Code will be displayed and

the terminal will print the Merchant Copy of the receipt.

Step 9. Tear oﬀ the Merchant Copy of the receipt and press OK/ Enter.

Step 10. Tear oﬀ the Customer Copy and press Enter to return

to the idle screen.

Please refer to User Manual on User Documents

CDROM for instructions including all screen prompts.

Settlement, X and Z Reports

Settlement

Step 1. Ensure the Idle Screen is displayed. Then press the SETTLE button

on the keypad.

Step 2. Swipe the Supervisor Card when prompted.

Step 3. If your terminal is conﬁgured with multiple Acquirers, select the

Acquirer you want to settle (ALL HOSTS is recommended).

The terminal will connect to the selected Acquirer(s) and print

out the Settlement report(s). The Settlement totals will then be reset to zero.

Responses from host will be: Totals Agree, Totals Disagree, Totals

Unconrmed or Cannot Conrm (Refer to manual for explanations)

X and Z Reports

PLEASE NOTE: The Supervisor Card and/or the local password (default is 0000) is required to access these reports.

To access the reports menu, ensure the idle screen is displayed. Then press the REPORTS button on the keypad.

X Totals. This is a running report that can be printed oﬀ at any point

during the day. It displays the total number and total value of transactions performed for each Acquirer since the last Z report was done, but does not reset the totals.

Z Totals. This report can be done at the end of each business day or

working week. It performs the same function as an X Totals Report but then resets the reports totals in the terminal back to zero.

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Spire Payments is a registered trademark of Spire Payments Holdings S.a.r.l.

Spire Payments and the Spire Payments logo are trademarks, service marks or registered trademarks or service marks of Spire Payments Holdings S.a.r.l.. All other trademarks are the property of their respective owners.

All information is subject to change without notice and Spire Payments Holdings S.a.r.l. does not warrant the information’s accuracy or correctness.

Any Spire Payments software described in this document is subject to a Software Licence Agreement. Please refer to the Software Licence Agreement for information regarding the terms of use.

Spire T42XX, M4230 Quick Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual