Quick Start Guide
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GW2000
™
G-Series™ 2U Appliance
Step 1
It is essential that you register your appliance to activate your warranty. Technical
and warranty support are not available until the warranty is active.
NOTE: Registered Users can use the online technical support Dashboard to register new or
additional G-Series appliances. Go to http://gwsupport.sphere3d.com and use the Login link.
1. Go to http://gwsupport.sphere3d.com and click
Register
.
2. At the Registration page, enter the requested information and the Captcha
phrase, and click
Next
.
3. At the Validation page, enter the license certificate data, click
Validate
to verify
the data, and click
Next
.
• If you don’t have the license yet, just click
Next
to register yourself at this time.
• You can also generate an offline key if not connected to the Internet. The key
can be copied and used on the licensing page of the appliance.
4. At the Status page, review the appliance and registration statuses, and click
Next
.
5. At the Completion
page, click
Support Dashboard
.
6. The registration process is complete and the
Dashboard
page is displayed.
Step 2
Attach Inner Rails
WARNING: To reduce the risk of electric shock or damage to equipment, always
remove any power cords while working with the unit.
WARNUNG: Um das Risiko eines elektrischen Schlags oder Schäden am Gerät zu
vermeiden, ziehen Sie stets den Netzstecker, bevor Sie an der Einheit arbeiten.
AVERTISSEMENT: Pour réduire le risque de choc électrique ou endommagement de
l'équipement, retirez toujours les cordons électriques en travaillant avec l'appareil.
IMPORTANT: Two-post telco-style or other racks less than 29 inches in depth will NOT
support this unit.
The GW2000 appliance comes with a sliding rail rack kit for easy installation into a
19-inch (EIA-310) rack. The two rails are identical; install them with the end flanges
pointed away from the appliance.
1. Select a rail assembly and slide the inner rail out until it stops.
2. Slide the inner rail release latch forward and remove the inner rail.
3. To retract the middle rail, release the lock (1) and slide it into (2) the outer rail.
4. Repeat Steps 1–3 for the other rail assembly.
5. Align the inner rail against the side of the chassis with the correct edge up.
6. Using the supplied screws, secure the rail.
7. Repeat Steps 5–6 for the other rail.
Optional Steps for Thicker Rack Rails
NOTE: For standard rack rail sizes of 3mm or less, skip this procedure and proceed to Attach
Outer Rails to Square-holed Rack.
For rack rails that are thicker than 3mm, the sliding rail anchors cannot be seated
without exerting excessive force and potentially damaging the rail. The brackets need
to be removed from each end of the slide rails to make the anchors seat securely.
1. Locate the bracket on the end of a slide
rail.
2. Remove the screw securing the bracket
to the rail.
3. Push the bracket toward the end of the
rail, prying the back of the bracket
upward to unseat and remove it.
4. Repeat Steps 1–3 for each end of both
rails.
Attach Outer Rails to Square-holed Rack
NOTE: If you have an older round-holed rack, contact Sphere 3D Support about our special
round-holed rack kit.
1. Position the front of one of the rails in line with the front vertical rail mounting
holes (1) and move it forward until the rail anchors pass through the holes.
Center
Screw
Pry Here
1
2
Rear
a
b
3
View
2. Push the rail toward the outside of the rack (2) so that the rail locks snap into
place.
3. At the rear (3), slide the outer rail in or out to fit between the vertical rails (a) and
repeat Steps 1–2 to secure it (b).
NOTE: Make sure the rear holes are the same height as the front holes so the rail is level.
4. For the other rail, repeat Steps 1–3.
Step 3
Install in Rack
Once the rails are installed into the rack, the GW2000 chassis can be inserted.
1. Using the mechanical lifter, position the chassis in front of the rack.
WARNING: It is recommended that a mechanical lifter (or at least two people) be
used to raise and align the unit to prevent injury during installation. Use care when
inserting or removing a unit into or out of a rack to prevent the accidental tipping of
the rack, causing damage or personal injury.
WARNUNG: Um Verletzungen zu vermeiden, empfehlen wir zur Rack-Installation oder
-Deinstallation die Nutzung einer mechanischen Hebehilfe (oder mindestens zwei
Personen).
AVERTISSEMENT: Afin d’éviter des blessures pendant l’installation, il est recommande
d’utiliser un monte-charge (ou au moins deux personnes) pour élever ou aligner
l’appareil. Faites attention lorsque vous insérez ou retirez l’appareil d’un support, pour
empêcher le déversement accidentel de la crémaillère causant des dommages et des
blessures.
2. Insert the inner rails into the outer rails and slide the chassis into the rack.
3. Using four of the provided screws, secure the chassis to the front of the rack.
Additional Step for Thicker Rack Rails (3+mm) Only
4. Using the two provided screws, secure the slide rails’ rear ends to the rack.
Step 4
Install Drives
The GW2000 appliance comes with the top row of drive bays empty and the remaining
eight bays filled with blank drive carriers. The four drives used by the server are
packed in ESD bags in the top foam.
IMPORTANT: To maintain proper airflow and cooling, a drive assembly or a blank drive
carrier must be installed in every bay. No empty bays are allowed.
NOTE: Do not remove the disk drives from their carriers. Doing so voids the drive warranty.
*10400547-002*
10400547-002
– 4 – – 5 – – 6 –
http://support.sphere3d.com/gwsupport
You can get additional technical support on the Internet at the Sphere 3D Support web page, or by
contacting Sphere 3D Support using our Support email of support@sphere3d.com.
OD11016 ©2015 Sphere 3D Corp.
Once the appliance is in the rack, install the drives as follows:
1. Unpack the four drives from their ESD packages.
The drives come numbered on top with the bay number that they go into.
2. Press the blue button on the drive to release the latch.
3. Starting at the top left, position drive assembly No. 1 in front of its bay.
4. Slide the drive assembly into the bay until it stops.
5. Push in the latch until it clicks,
securing the drive in the bay.
6. Repeat Steps 3–5 for each of the
remaining three drives, in order,
across the top row.
Attach the Bezel
1. Position the bezel with the top and bottom edges aligned with the slots on the
front of the appliance.
2. Push the bezel onto the unit until the magnets catch and the it snaps into place.
3. Verify that the bezel is aligned properly with all the LEDs visible and the Power
Panel on the left side is in line with the hole on the bezel flange.
Step 5
Cable Attachment
CAUTION: The speed/duplex setting for GW2000 defaults to autonegotiate. The
networking switch or hub to which the server is connected must also be configured to
autonegotiate; otherwise, network throughput or connectivity to the server may be
seriously impacted.
All cabling, power connections, and cooling vents are located on the server rear panel.
1. Connect both Ethernet Port 1 (top) and Ethernet Port 2 (bottom) on the network
card to your network.
Using a Category 5e (or better) cable, connect both ports to a fast Ethernet switch,
such as 10Gb, on the same LAN as the host system used to manage the appliance.
NOTE: The appliance is configured for adaptive load balancing, so both Ethernet ports
must be connected to the same switch on the same subnet with the switch set to
autonegotiate.
1
5
9
2
6
10
3
7
11
4
8
12
1 32
1 - AC Power
2 - USB 2.0 Ports
(4 total)
3 - VGA Port
4 - Serial Port*
5 - Unused Ports
6 - Video Card
7 - Network Card
8 - Ethernet Port 2
9 - Ethernet Port 1
10 - Sound Card
*
For use by Technical Support only.
42 5 6 71089
2. Attach the power cords to the AC power sockets.
3. Plug the power cords into a UPS appliance or grounded AC power source.
4. Plug the provided USB wireless device into one of the USB ports.
5. To power on the server, press the power switch for no more than one second.
Step 6
Connect for the First Time
NOTE: GW2000 appliances are configured to acquire an IP address from a DHCP server. If no
DHCP server is found on the network, the GW2000 defaults to an IP address in the range of
169.254.xxx.xxx. You may not be able to see the appliance on your network until you discover
and optionally assign an IP address.
• If you are installing your GW2000 on a network with a DHCP server, continue
with Connect Using the Appliance Name.
• If your network does not have a DHCP server or name resolution services,
continue with Connect Using Wi-Fi Discovery.
Connect Using the Appliance Name
This procedure requires that name resolution services (via DNS or an equivalent
service) be operational.
1. Find the server name.
The default GW2000 name (hostname) is the appliance serial number. The server
number is a unique, alphanumeric string that appears both on a label affixed to
the bottom of the server and on the G-Series License Key Certificate.
2. In a web browser, enter the server URL.
For example, enter “http://nnnnnnn” (using the appliance serial number).
3. Press
Enter
to connect to the Web Management Interface.
4. In the login dialog box, enter “admin” as the user name, “admin” as the
password, then click
OK
.
Continue with Step 7, Initial Setup.
Connect Using Wi-Fi Discovery
If you are unable to connect to the appliance using DHCP, you can alternately connect
to an internal Wi-Fi network using the USB wireless device previously connected
The default wireless IP address is 192.168.173.1. Note that the range of the device may
only be about 60 feet (18m). You may experience an intermittent connection if you are
outside that range.
To obtain access to the appliance using the USB wireless device:
1. Verify that the included USB wireless device was plugged into one of the USB
ports BEFORE powering on the appliance.
2. Using the wireless network tool on your laptop or mobile device, connect to the
Wi-Fi SSID named
Glassware
.
3. Enter the default password (123456789) to connect.
4. Using your browser, access 192.168.173.1.
Continue with Step 7, Initial Setup.
Step 7
Initial Setup
IMPORTANT: The GW2000 must have Internet access to validate and activate the
Glassware 2.0 license.
NOTE: For more details about setting up your GW2000, refer to the G-Series Administrator’s
Guide, Chapter 2, Installation and Setup.
When connecting to a new GW2000 appliance, a short setup wizard must be completed:
1. At the
Initial Setup Welcome Page,
click
Continue
to start the wizard.
2. At Step 1, enter the default
User Name
(admin) and
Password
(admin), and then
click
Login
.
3. At Step 2, enter your recovery information:
a. For better security, enter and confirm a new Administrator’s password
composed of at least eight alphanumeric characters with at least one number.
b. Provide a general company email address for recovery purposes.
c. Click
Save
.
4. At Step 3, enter your License key and click
Save
to complete the setup.
NOTE: The GW2000 needs to be connected to the Internet to validate your License Key. If
you are only connected over the internal Wi-Fi network, then click Skip to skip this step.
Once you've completed the steps below and are logged into the appliance as the
Administrator, navigate to Maintenance > License to enter and validate your License Key.
The process completes automatically in just a few seconds. When it is done, the
default
Dashboard page is shown.
5. To configure a static IP address the server, go to
Setting > Network Settings
, enter
the requested information, and click
Save
.
6. Remove the USB wireless device and save it in a secure location.
You are ready to use your new GW2000 appliance.
Step 8
Additional Help
For detailed information on configuring your appliance, refer to the
G-Series Administrator’s Guide. It is available at:
http://community.sphere3d.com/community/documentation/
glassware2-0/g-series
For warranty and general technical support information:
http://www.sphere3d.com/gwsupport
To contact Technical Support by email, use this address:
support@sphere3d.com
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