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510v5
User Manual
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Speed Touch 510v5, 510v6 User Manual

SpeedTouch™510v5/v6
Residential ADSL Gateway
User’s Guide
Power
DSL
Ethernet
Internet
SpeedTouch™
510
v5/v6
User’s Guide
Copyright
Copyright ©1999-2006 THOMSON. All rights reserved.
Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
Thomson Telecom Belgium Prins Boudewijnlaan, 47 B-2650 Edegem Belgium
http://www.thomson-broadband.com
Trademarks
The following trademarks are used in this document:
SpeedTouch™ is a trademark of THOMSON. DECT is a trademark of ETSI. Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. Ethernet™ is a trademark of Xerox Corporation. Wi-Fi® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. "Wi-Fi CERTIFIED", "Wi-Fi ZONE", "Wi-Fi Alli-
ance", their respective logos and "Wi-Fi Protected Access" are trademarks of the Wi-Fi Alliance.
UPnP™ is a certification mark of the UPnP™ Implementers Corporation. Microsoft®, MS-DOS®, Windows® and Windows NT® are either registered trademarks or trademarks of Microsoft Corpo-
ration in the United States and/or other countries.
Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and
other countries.
UNIX® is a registered trademark of UNIX System Laboratories, Incorporated. Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incor-
porated, registered in the United States and/or other countries.
Other brands and product names may be trademarks or registered trademarks of their respective holders.
Document Information
Status: v2.0 (August 2006) Reference: E-DOC-CTC-20051017-0137 Short Title: User’s Guide ST510
v5/v6 R6.1
Contents
E-DOC-CTC-20051017-0137 v2.0
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Contents
About this User’s Guide .............................................. 1
1 Getting to know your SpeedTouch™ ......................... 3
1.1 SpeedTouch™ LED Behaviour ........................................................ 4
1.2 Accessing your SpeedTouch™ ....................................................... 5
1.2.1 Access via the Web Interface.......................................................................................... 6
1.2.2 Access via CLI................................................................................................................... 7
1.2.3 Access via FTP.................................................................................................................. 9
1.2.4 Remote Assistance ........................................................................................................ 12
2 Local Network Setup .................................................. 13
3 Internet Connectivity Dial-In Clients ......................... 15
3.1 SpeedTouch™ Web Pages ............................................................ 17
3.2 Internet Gateway Device Control Agent ...................................... 19
4 SpeedTouch™ Web Interface ....................................21
4.1 Navigation .................................................................................... 22
4.1.1 Menu............................................................................................................................... 23
4.1.2 Language Bar ................................................................................................................. 24
4.1.3 Navigation Bar ...............................................................................................................25
4.1.4 Notification Area............................................................................................................26
4.1.5 Tasks ...............................................................................................................................27
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4.2 Home ............................................................................................ 28
4.3 SpeedTouch ................................................................................. 29
4.3.1 Information.....................................................................................................................30
4.3.2 SpeedTouch™ Easy Setup............................................................................................31
4.3.3 Restart.............................................................................................................................32
4.3.4 Configuration ................................................................................................................. 33
4.3.5 Back up & Restore..........................................................................................................34
4.3.6 Reset to Factory Defaults .............................................................................................. 35
4.3.7 Event Logs...................................................................................................................... 36
4.4 Broadband Connection................................................................. 37
4.4.1 Connectivity Check ........................................................................................................38
4.4.2 DSL Connection .............................................................................................................39
4.4.3 Internet Services ............................................................................................................ 40
4.4.4 Internet Service Settings............................................................................................... 41
4.5 Toolbox ........................................................................................ 42
4.5.1 Remote Assistance ........................................................................................................ 43
4.5.2 Game & Application Sharing ........................................................................................44
4.5.3 Defined Games & Applications..................................................................................... 46
4.5.4 Game or Application Definition....................................................................................47
4.5.5 New Game or Application.............................................................................................48
4.5.6 Content Level .................................................................................................................49
4.5.7 Firewall ...........................................................................................................................50
4.5.8 Dynamic DNS.................................................................................................................53
4.5.9 User Management ......................................................................................................... 54
4.5.10 Edit User ......................................................................................................................... 56
4.5.11 Change Default User......................................................................................................57
4.5.12 Add User......................................................................................................................... 58
4.6 Home Network ............................................................................. 59
4.6.1 Devices............................................................................................................................ 60
4.6.2 Device Settings ..............................................................................................................61
4.6.3 Assign Public IP.............................................................................................................. 63
4.6.4 Interfaces ........................................................................................................................64
4.6.5 Interface Settings...........................................................................................................65
4.6.6 DHCP Pool ...................................................................................................................... 66
5 Troubleshooting.......................................................... 69
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5.1 General SpeedTouch™ Troubleshooting ...................................... 70
5.1.1 Ethernet Troubleshooting ............................................................................................. 71
5.2 UPnP™ on Windows XP Systems................................................. 72
5.3 Reset to Factory Defaults ............................................................ 74
Contents
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About this User’s Guide
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About this User’s Guide
Used symbols The following symbols are used in this User’s Guide:
Terminology Generally, the SpeedTouch™510v5/v6(i) will be referred to as SpeedTouch™ in this
User’s Guide.
Documentation and
software updates
THOMSON continuously develops new solutions, but is also committed to improve its existing products.
For suggestions regarding this document, please contact
documentation.speedtouch@thomson.net
.
For more information on THOMSON's latest technological innovations, documents and software releases, visit us at: w
ww.speedtouch.com.
A note provides additional information about a topic.
A tip provides an alternative method or shortcut to perform an action.
!
A caution warns you about potential problems or specific precautions that need to be taken.
About this User’s Guide
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Chapter 1
Getting to know your SpeedTouch™
1 Getting to know your SpeedTouch™
Introduction With the SpeedTouch™510v5/v6(i) Residential ADSL Gateway you can surf the
Internet at high speed.
Installation For more information on how to set up, install and wire your SpeedTouch™ and set
up Internet connection, refer to the Installation and Setup Guide.
Configuration This User’s Guide will help you configuring your SpeedTouch™.
Before you begin Before connecting the SpeedTouch™, please read the SpeedTouch™ Quick
Installation Guide and the Safety Instructions and Regulatory Notices.
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Getting to know your SpeedTouch™
1.1 SpeedTouch™ LED Behaviour
Front panel LEDs The SpeedTouch™ is equipped with a number of LEDs on its front panel, indicating
the state of the device during normal operation.
The following table shows the meaning of the different LEDs.
Indicator Description
Name Colour State
Power Green Solid on Power on, normal operation
Red Solid on Power on, self-test failed, indicating
device malfunction
Orange Solid on Bootloader active
Off Power off
Ethernet Green Blinking Ethernet activity
Solid on Ethernet connection, no activity
Off No Ethernet connection
DSL Green Blinking Pending DSL line synchronisation
Solid on DSL line synchronised
Off No DSL line
Internet Green Blinking Internet activity
Solid on Internet connectivity, no activity
Red Solid on Internet connection setup failed
Off No Internet connection
POWER
DSL
ETHERNET
INTERNET
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1.2 Accessing your SpeedTouch™
Access methods Your SpeedTouch™ is accessible in one of the following ways:
Access Method Can be used to
Web browser Configure your SpeedTouch™ via HTTP.
For more information, see “1.2.1 Access via
the Web Interface” on page 6.
Command Line Interface (CLI) Fine-tune your SpeedTouch™ configuration.
For more information, see “1.2.2 Access via
CLI” on page 7.
File Transfer Protocol (FTP) Back up and restore data on your
SpeedTouch™. For more information, see “1.2.3 Access via
FTP” on page 9.
Remote Assistance Allow a remote user to help you configuring
your SpeedTouch™. For more information, see “1.2.4 Remote
Assistance” on page 12.
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1.2.1 Access via the Web Interface
To access the
SpeedTouch™ via the
Web interface
Proceed as follows:
1 Open a Web browser.
2 In the address bar, type your SpeedTouch™’s IP address or DNS host name
(http://speedtouch.lan or 192.168.1.254 by default)
The SpeedTouch™ Home page appears, from where you can navigate to all the configurable aspects of the SpeedTouch™.
For more information on the Web pages, see “4 SpeedTouch™ Web Interface” on
page 21.
You can access the pages via HTTP.
In case of remote assistance, simply provide your ISP with the link as shown, user name and password before he can log on to the pages. For more information, see “1.2.4 Remote Assistance” on page 12.
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1.2.2 Access via CLI
To access the
SpeedTouch™ via the
Command Line
Interface (CLI)
You can access the Command Line Interface (CLI) via:
A Telnet session
This requires a TCP/IP connection between the host from which the Telnet session is opened and the SpeedTouch™. Your SpeedTouch™ and the connected computer must have an IP address in the same subnet.
Quote site commands (over FTP)
For more information, see “ Quote site command” on page 11.
For more information on CLI commands, see the SpeedTouch™ CLI Reference Guide.
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To start a Telnet
session
Proceed as follows:
1 Open a telnet application.
2 Connect to your SpeedTouch™.
3 Enter your SpeedTouch™ security user name and password.
As soon as you have opened a session to the CLI, the SpeedTouch™ banner is displayed, followed by the CLI prompt, as shown in the example below.
You can use the Command Prompt window.
In Microsoft Windows XP for instance:
1 On the Windows taskbar, click Start.
2 Select (All) Programs > Accessories > Command Prompt
.
In the Command Prompt window:
At the prompt, type
telnet followed by the IP address of your
SpeedTouch™ (192.168.1.254 by default).
The default user is ‘Administrator’ and the default password is blank.
Username : Administrator
-----------------------------------------------------------------------
­* ______ SpeedTouch * ___/_____/\ * / /\\ Version X.X * _____/__ / \\ * _/ /\_____/___ \ Copyright (c) 1999-2005, * // / \ /\ \ THOMSON * _______//_______/ \ / _\/______ * / /\ \ / // /\ * __/ / \ \ / / / / _\__ * / / / \_______\/ / / / / /\ * /_/______/___________________/ /________/ /___/ \ * \ \ \ ___________ \ \ \ \ \ / * \_\ \ / /\ \ \ \ \___\/ * \ \/ /\ \\ \/ * \_____/ / \ \ \________\/ * /__________/ \ \ / * \ _____ \ /_____\/ * \ / /\ \ /___\/ * /____/\\/ * \ \ /___\/ * \____\/
----------------------------------------------------------------------­{Administrator}=>
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1.2.3 Access via FTP
To access the SpeedTouch™ via the File Transfer Protocol
(FTP)
You can access the file system of the SpeedTouch™ via the File Transfer Protocol (FTP), in order to:
Restore or back up configuration files, templates or language packs.
Upgrade your configuration.
File system The SpeedTouch™ file system is stored on non-volatile memory and contains the
SpeedTouch™ software, service template files and (optionally) default setting files.
To open an FTP session Proceed as follows:
1 Open a Command Prompt window.
2 At the prompt, type ftp followed by the IP address of your SpeedTouch™
(192.168.1.254 by default).
3 Enter your SpeedTouch™ security user name and password.
The example below shows an FTP session to the SpeedTouch™ file system.
File system structure The structure of the file system is very simple: it consists of a single root directory
called root and a subdirectory called dl (download).
The root directory contains:
all the necessary files for the SpeedTouch™ to start correctly
the dl directory
The dl directory contains the software image.
In Microsoft Windows XP for instance:
1 On the Windows taskbar, click Start.
2 Select
(
All) Programs > Accessories > Command Prompt
.
The default user is ‘Administrator’ and the default password is blank.
If you made changes to the SpeedTouch™ configuration and saved them, a user.ini configuration settings file is created in the dl subdirectory.
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File system access
rights
In the different directories you have the following rights:
Common FTP
commands
Depending on the access rights you have in a directory, you can use one of the following commands:
Directory Access rights
root NO read/write
dl read/write
Use the command ...
to ...
cd access another directory than the one currently open.
Example: ftp>cd dl.
dir list the directory files.
Example: ftp>dir.
bin set the transfer mode to ‘binary’.
hash turn on the hashing option.
put upload files.
Example: ftp>put C:/MyBackupFiles/user.ini.
A configuration file must be uploaded to the dl directory.
get download files.
Example: ftp>get user.ini.
Downloading the configuration file must be done from the dl directory.
delete delete files.
bye quit FTP.
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FTP file transfer To allow correct file transfers, set the transfer mode to “binary”: at the ftp prompt,
type
bin and press ENTER.
Example.
Quote site command All the CLI commands can be executed from within an FTP session. Only complete
CLI commands (in other words, the complete command syntax with all the parameters already specified) can be executed.
Example: To execute the CLI command
:ip iplist to list all IP addresses
currently assigned to SpeedTouch™ interfaces, at the FTP prompt, type ‘quote site ip iplist’ and press ENTER.
For more information on CLI commands, see the SpeedTouch™ CLI Reference Guide.
Turn on the hashing option to see the progression of the file transfer: At the ftp prompt, type
hash and press ENTER.
/home/doejohn{1}$ftp 192.168.1.254 Connected to 192.168.1.254 220 Inactivity timer = 120 seconds. Use 'site idle <secs>' to change. Name (192.168.1.254:doejohn): 331 SpeedTouch™ (00-90-D0-01-02-03) User 'doejohn' OK. Password requir ed. Password : ###### 330 OK ftp> ftp>bin 200 TYPE is now 8-bit binary ftp> ftp>hash 200Hash mark printing on (8192 bytes/hash mark). ftp>cd dl 250 Changed to /dl ftp>put C:\user.ini 200 Connected to 192.168.1.10 port 1271 150 Opening data connection for user.ini
226 File written successfully ftp: 256 bytes sent in 0,000Seconds 256000,000Kbytes/sec. ftp>
ftp> quote site ip iplist 200- Interface Type IP-address Point-to-point/Mask 200- 2 LocalNetwork Ethernet 10.0.0.138 255.255.255.0 200- 2 LocalNetwork Ethernet *192.168.1.254 255.255.255.0 200- 1 Internet Serial 81.240.198.191 81.240.198.1 200- 0 loop Internal 127.0.0.1 255.255.255.255 200­200 CLI command "ip iplist" executed ftp>
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1.2.4 Remote Assistance
To access the
SpeedTouch™ remotely
You can make your SpeedTouch accessible from the Internet with regard to remote support. In this way, you can allow your help desk to access your SpeedTouch™ remotely.
To enable remote
access
Proceed as follows:
1 Go to the SpeedTouch™ pages, as described in “1.2.1 Access via the Web
Interface” on page 6.
2 In the menu, select Toolbox > Remote Assistance.
3 Click Enable Remote Assistance.
4 Provide the following parameters to your help desk:
URL (the HTTP link)
User name
Password
Your ISP is now able to access your SpeedTouch™ via the HTTP link in combination with the provided certificate (a secure authentication mechanism).
To disable remote
access
Proceed as follows:
1 Go to the SpeedTouch™ pages, as described in “1.2.1 Access via the Web
Interface” on page 6.
2 In the menu, select Toolbox > Remote Assistance.
3 Click Disable Remote Assistance.
For security reasons, remote assistance will be automatically disabled after 20 minutes of inactivity, or after restarting your SpeedTouch™.
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Chapter 2
Local Network Setup
2 Local Network Setup
Ethernet network The Ethernet port on the back panel of your SpeedTouch™ allows you to connect
the SpeedTouch™ to an existing 10 or 100 Base-T Ethernet network or to a computer with installed Ethernet card.
Standard wiring
procedure
Use the yellow Ethernet cable provided to wire your computer’s Ethernet port to the SpeedTouch™’s Ethernet port.
The Ethernet cable can also be used to wire the Ethernet port of your SpeedTouch™ to an external hub or switch.
Device settings Once you have connected a device, you can personalise its settings. For more
information, see “ Configure” on page 62.
In the SpeedTouch™ package, a yellow full-wired straight-through RJ-45/ RJ-45 Ethernet cable is included.
Please follow the installation instructions supplied with the external hub or switch for connections and Ethernet cabling.
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Local Network Setup
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Chapter 3
Internet Connectivity Dial-In Clients
3 Internet Connectivity Dial-In Clients
Introduction If you want to set up initial Internet connectivity using the Home Install Wizard on
the Setup CD or the embedded Easy Setup, refer to the provided Installation and Setup Guide.
Access methods Depending on the configuration of the SpeedTouch™ you may have:
Direct access:
As soon as the initial configuration is finished, immediate and uninterrupted WAN access is provided.
Dial-in access:
Access must be explicitly established, that is by “dialling” into a Broadband Remote Access Server (BRAS).
Depending on the SpeedTouch™ configuration, dial-in access is provided via the SpeedTouch™’s Routed PPPoA or Routed PPPoE packet services with embedded PPP client.
Connection protocols The applied connection protocol model depends on the service profile you selected
to configure the SpeedTouch™ and should correspond with the Service Provider’s requirements. If, for instance, your ISP provides PPPoE, you should configure PPPoE.
You can find more information on connection protocols in the Internet Connection Configuration Guide.
Dial-in clients There are different ways to dial in, depending on the operating system on your
computer and your preferences.
If you have direct access, the remote organisation might ask for a user name and password on an Internet welcome page.
Dial-in method: can be used on following
operating system:
For more information, see:
Embedded PPP dial-in client:
1 Dial-in client on
embedded pages
Windows, Mac, unix, other
“3.1 SpeedTouch™ Web Pages”
2 Windows XP/UPnP
(Internet Gateway Device)
Windows XP “3.2 Internet Gateway
Device Control Agent” on page 19
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Internet Connectivity Dial-In Clients
Embedded PPP dial-in
clients
The SpeedTouch™’s embedded PPP dial-in client allows you to establish an Internet connection for computers residing on your local network, using only one computer of the network to control the client.
If this computer runs:
Any Operating System
you can always use the SpeedTouch™ Web pages. See “3.1 SpeedTouch™ Web Pages” on page 17 to proceed.
Windows XP
you can use the Windows XP Internet Gateway Device Control Client. See “3.2 Internet Gateway Device Control Agent” on page 19 to proceed.
Broadband host PPPoE
dial-in clients
You can also connect to the Internet using a Broadband PPPoE dial-in application. The PPP over Ethernet connection scenario provides PPP-like dial-in behaviour over the virtual Ethernet segment.
To be able to use a broadband dial-in application on your computer for connecting to the Internet, the SpeedTouch™ needs to be configured for Bridged Ethernet or Routed PPPoE (with PPPoE relay) via the SpeedTouch™ Home Install Wizard on the Setup CD or the embedded Easy Setup. .
If your computer runs ... you can use ...
Windows XP the Windows XP broadband dial-in client
Mac OS X a Mac OS X broadband dial-in client
a broadband PPPoE dial-in client provided by you Service Provider
Upon availability of OS-specific PPPoE dial-in client applications, the latter method is Operating System independent.
For PPPoE session connectivity from a Mac OS 8.6/9.x, a Windows 95/ 98(SE)/ME/2000 or a Linux system, a host PPPoE dial-in application is mandatory.
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Internet Connectivity Dial-In Clients
3.1 SpeedTouch™ Web Pages
Introduction As the SpeedTouch™ Web pages are controllable from any Operating System with
an installed Web browser, the method to establish PPP sessions described later, can be used on any computer system.
For more information on Internet connection setup, refer to the provided Installation and Setup Guide.
Starting an Internet
session
Proceed as follows to start an Internet session:
1 Open a Web browser on your computer and browse to the SpeedTouch™ Web
pages (see “1.2.1 Access via the Web Interface” on page 6 for more information).
The SpeedTouch™ home page appears by default.
2 Click Connect at the appropriate broadband connection.
The SpeedTouch™ embedded PPP dial-in client establishes the Internet connection.
3 Browse the Web.
Monitoring your
Internet connection
You can view and monitor your connection to the Internet as long as the session is running via:
The SpeedTouch™ System Information page: see “4.3.1 Information” on
page 30.
The SpeedTouch™ Diagnostics task: see “4.4.1 Connectivity Check” on
page 38.
You might be requested to enter your user name and password.
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Internet Connectivity Dial-In Clients
Terminating an Internet
session
Proceed as follows to close an active PPP connection:
1 Go to the SpeedTouch™ Web pages.
2 Click Disconnect at the appropriate broadband connection.
The SpeedTouch™ embedded PPP dial-in client closes the Internet connection. The Internet Link status changes to Disconnected and your computer is offline.
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