Speed Queen STGZ19*N Stacked and Parts Diagram

Commercial

H020C

Stacked Washer/

Dryers

Refer to Page 6 for Model Numbers

Service

www.alliancelaundry.com

Part No. 801772R2

June 2017

Section 1 – Safety Information

Locating an Authorized Servicer ............................4

Section 2 – Introduction

Customer Service ....................................................5

Nameplate Location ................................................5

Model Identification ................................................6

How Your Stacked Washer/Dryer Works ...............7

Section 3 – Troubleshooting

1. Troubleshooting Coin Drop ...........................9

2. Washer Motor Circuit ..................................14

3. Troubleshooting Knocking Noise ................14

Dryer

4. Dryer Motor Does Not Run .........................16

5. Dryer Stops In Cycle; Quits After The First Few Loads; Has A Burning Smell; Cycles On

Motor Thermal Protector ............................17

6. Dryer Motor Runs But Cylinder Does Not Turn

.....................................................................18

7. Dryer Motor Does Not Stop ........................18

8. Dryer Runs Only When Door is Open .........18

9. Dryer Heating Assembly Does Not Heat or

Burner Does Not Ignite ...............................19

10. Igniter Does Not Glow (Gas Supply Sufficient)

– Gas Dryer Models .....................................19

11. Burner Ignites And Goes Out Repeatedly –

Gas Dryer Models .................................................20

12. Igniter Glows But Burner Does Not Ignite –

Gas Dryer Models ........................................20

13. Dryer Heater Assembly Or Burner Shuts Off

Prematurely ..................................................21

14. Dryer Heater Assembly or Burner Repeatedly

Cycles Off On Limit Thermostat .................21

15. Dryer Heater Assembly or Burner Does Not

Shut Off .......................................................22

16. Clothes Do Not Dry in Dryer .......................22

17. Clothes Are Too Hot When Removed From

Dryer ............................................................23

18. Excessive Chattering Or Vibrating Noise in

Dryer ............................................................23

19. Excessive Humming Or Whistling Noise in

Dryer ............................................................23

NetMaster and MDC Models – Washer Control

20. Error Code Listing .......................................24

21. Microwand Does Not Communicate With

Washer Control ............................................25

22. Coins Ignored When Entered in Washer Coin

Drop .............................................................26

23. No Visible Display on Washer Control .......28

24. Washer Will Not Start – “Door” on display (Door must be closed and attempting to lock) . 30

25. Washer Will Not Fill

(Machine Empty, No E:SP on Display) .......32

26. Washer Overflows .......................................34

27. Washer Pump or Drain Valve Does Not

Operate .........................................................36

28. Serial Communication Error (E:SP on Washer

Display) ........................................................38

29. Washer Motor Does Not Run (E:df on

Display) ........................................................40

NetMaster Models – Dryer Control

30. Error Code Listing .......................................42

31. Coins Ignored When Entered in Dryer Coin

Drop .............................................................45

32. No IR Communication with Dryer Control .46

33. No Display on Dryer Control .......................48

34. Dryer Door Open .........................................50

35. Dryer Motor Will Not Start .........................52

36. No Heat (Electric Dryer Models) .................54

37. No Heat (Gas Dryer Models) .......................56

MDC Models – Dryer Control

38. Error Code Listing .......................................58

39. Coins Ignored When Entered in Dryer Coin

Drop .............................................................59

40. No Visible Display on Dryer Control ..........60

41. Dryer Door Open .........................................62

42. Dryer Motor Will Not Start .........................64

43. No Heat (Electric Dryer Models) .................66

44. No Heat (Gas Dryer Models) .......................68

Section 4 – Grounding

45. Wall Receptacle Polarity Check (Washer

(continued)

801772 1

Power Cord) .................................................70

46. Ground Wires From Power Cord To Rear Bulkhead And From Rear Bulkhead To Control Cabinet Check Wall Receptacle Polarity (Gas Dryer

Models Only) ...............................................71

47. Ground Wire From Terminal Block To Rear Bulkhead and From Rear Bulkhead To Control Cabinet

(Electric Dryer Models Only) ......................72

48. Washer Ground Connections .......................73

49. Dryer Ground Connections ..........................75

Section 5 – Service Procedures

50. To Remove the Dryer ...................................77

51. Control Panel ...............................................78

52. Electronic Control ........................................79

53. Control Panel Overlay ..................................80

54. Coin Drop .....................................................81

55. Card Reader .................................................83

56. Pressure Switch ............................................86

57. Control Cabinet Front ..................................89

58. Control Cabinet Wrapper .............................89

59. Washer Lower Access Panel ........................89

60. Inverter Control ............................................90

61. Electric Drain Pump .....................................91

62. Gravity Drain Valve .....................................92

63. Washer Belt ..................................................93

64. Mixing Valve ...............................................94

65. Washer Front Panel ......................................95

66. Washer Loading Door ..................................98

67. Washer Door Seal and Hose Assembly .......99

68. Washer Door Switch ..................................101

69. Washer Door Latch Switch ........................101

70. Washer Motor ............................................102

71. Outer Tub Front Panel ...............................104

72. Washer Inner Basket Pulley .......................106

73. Washer Inner Basket Assembly .................106

74. Bearing Housing ........................................112

75. Dryer Access Panel ....................................114

76. Cabinet Top ................................................115

77. Lint Filter ...................................................116

78. Dryer Loading Door ...................................116

79. Dryer Inner and Outer Door Panels and Door

Pull .............................................................117

80. Dryer Door Strike ......................................117

81. Dryer Door Seal .........................................118

82. Dryer Front Panel and Panel Seal ..............119

83. Dryer Door Switch .....................................119

84. Dryer Door Catch .......................................119

85. Dryer Door Hinge ......................................121

86. Dryer Hold-down Clips and Locators ........121

87. Burner System Components (Gas Models) 122

88. Burner Housing and Heat Shroud (Gas

Models) ......................................................124

89. Limit Thermostat .......................................124

90. Heater Assembly (Electric Models) ...........125

91. Thermistor ..................................................125

92. Air Duct .....................................................125

93. Dryer Motor and Exhaust Assembly .........126

94. Dryer Front Bulkhead Assembly ...............130

95. Cylinder Belt ..............................................132

96. Dryer Cylinder Assembly ..........................133

97. Dryer Rear Seal ..........................................134

98. Cylinder Rollers .........................................136

99. Outlet Cover ...............................................136

100. Rear Bulkhead and Heater Box .................137

101. Terminal Block or Power Cord ..................139

Section 6 – Adjustments

102. Cabinet Leveling Legs ...............................141

103. Washer Loading Door ................................142

104. Washer Motor Belt Tension .......................143

105. Washer Door Catch ....................................144

106. Shipping Braces .........................................145

107. Burner Flame (Gas Models) ......................146

108. Cleaning Non-Electronic Coin Drop .........147

109. Cleaning Electronic Coin Drop ..................149

Section 7 – Dryer Test Procedures

110. Drive Motor ...............................................151

111. Motor Switch .............................................154

112. Burner System Operation ...........................156

113. Electrical Circuit To Ignition System (Gas

Models) ......................................................157

114. Gas Valve Coils Check (Gas Models) .......157

115. Sensor Check (Gas Models) ......................158

116. Igniter Check (Gas Models) .......................158

117. Thermal Fuse (Electric Models) ................159

118. Heater Assembly (Electric Models) ...........159

119. Cycling or Limit Thermostat .....................159

120. Door Switch ...............................................160

2 801772

Section 1

• Failure to install, maintain, and/or operate this machine according to the manufacturer’s instructions may result in conditions which can produce serious injury, death and/or property damage.

• Do not repair or replace any part of the machine or attempt any servicing unless specifically recommended or published in this Service Manual and that you understand and have the skills to carry out.

• Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the machine is properly grounded and to reduce the risk of fire, electric shock, serious injury, or death.

W284

WARNING

Safety Information

Throughout this manual and on machine decals, you will find precautionary statements (“CAUTION,” “WARNING” and “DANGER”) followed by specific instructions. These precautions are intended for the personal safety of the operator, user, servicer, and those maintaining the machine.

DANGER

Danger indicates an imminently hazardous situation that, if not avoided, will cause severe personal injury or death.

WARNING

Warning indicates a hazardous situation that, if not avoided, could cause severe personal injury or death.

CAUTION

Caution indicates a hazardous situation that, if not avoided, may cause minor or moderate personal injury or property damage.

Additional precautionary statements (“IMPORTANT” and “NOTE”) are followed by specific instructions.

IMPORTANT

The word “IMPORTANT” is used to inform the reader of specific procedures where minor machine damage will occur if the procedure is not followed.

NOTE

The word “NOTE” is used to communicate installation, operation, maintenance or servicing information that is important but not hazard related.

In the interest of safety, some general precautions relating to the operation of this machine follow.

801772 3

Section 1 Safety Information

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect all electric power to the machine and accessories before servicing.

• Close gas shut-off valve to gas dryer before servicing.

• Never start machine with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be

reconnected to ensure that the machine is properly grounded.

• Washer motor not grounded! Disconnect electric power before servicing motor.

W502

WARNING

Repairs that are made to your products by unqualified persons can result in hazards due to improper assembly or adjustments subjecting you or the inexperienced person making such repairs to the risk of serious injury, electrical shock or death.

W007

WARNING

If you or an unqualified person perform service on your machine, you must assume the responsibility for any personal injury or property damage which may result. The manufacturer will not be responsible for any injury or property damage arising from improper service and/or service procedures.

W286

WARNING

NOTE: The WARNINGS and IMPORTANT INSTRUCTIONS appearing in this manual are not meant to cover all possible conditions and situations that may occur. Common sense, caution and care must be exercised when installing, maintaining or operating the machine.

Always contact your dealer, distributor, service agent or the manufacturer about any problems or conditions you do not understand.

Locating an Authorized Servicer

Alliance Laundry Systems is not responsible for personal injury or property damage resulting from improper service. Review all service information before beginning repairs.

Warranty service must be performed by an authorized technician, using authorized factory parts. If service is required after the warranty expires, Alliance Laundry Systems also recommends contacting an authorized technician and using authorized factory parts.

4 801772

Section 2

SWD1132P

Nameplate

Introduction

Customer Service

If literature or replacement parts are required, contact the source from whom the machine was purchased or contact Alliance Laundry Systems at (920) 748-3950 for the name and address of the nearest authorized parts distributor.

For technical assistance, call (920) 748-3121.

Nameplate Location

When calling or writing about your product, be sure to mention model and serial numbers. Model and serial numbers are located on nameplate(s) as shown.

801772 5

Section 2 Introduction

Model Identification

Information in this manual is applicable to these washers.

Model Number MDC NetMaster Heat

HTET17*N X Electric

HTEX17*N X Electric

HTEY17*N X Electric

HTEZ17*N X Electric

HTGT19*N X Gas

HTGX19*N X Gas

HTGY19*N X Gas

HTGZ19*N X Gas

STEA17*N X Electric

STEB17*N X Electric

STET17*N X Electric

STEX17*N X Electric

STEY17*N X Electric

STEZ17*N X Electric

STGA13*N X Gas

STGA19*N X Gas

STGB19*N X Gas

STGF19*N X Gas

STGT19*N X Gas

STGX13*N X Gas

STGX19*N X Gas

STGY19*N X Gas

STGZ19*N X Gas

* Add Letter To Designate Color. W – White Q – Bisque

6 801772

How Your Stacked Washer/Dryer Works

SWD645N

Pressure Switch

(Located inside

control cabinet)

Electronic

Control

(Mounted to back

side of control panel)

Electric

Drain Pump

(or Drain Valve)

Motor

Outer

Tub

Inner

Basket

Mixing

Valve

Exhaust Fan

Inverter Control

(Mounted to base

of washer)

Motor

Cylinder

Air Duct

Lint

Filter

Heating Element (Electric Models)

Section 2 Introduction

801772 7

Section 2 Introduction

General (Dryer)

The dryer uses heated air to dry loads of laundry. When the motor is started, the exhaust fan pulls fresh air in through louvers at the rear of the dryer and over the heat source (burner flame for gas and heating element for electric). The heated air moves through the heater duct and into the cylinder, where it circulates through the wet load. The air then passes through the lint filter, air duct and exhaust fan, where it is vented to the outdoors.

General (Washer)

This frontload washer provides some of the same principles of operation as the typical topload washers. It senses water level, it dispenses the desired laundry detergent, agitates the clothes for good cleaning action, removes the water out of the washer and spins the clothing in preparation for the dryer.

The difference in operation is primarily the rotational washing agitation created for the horizontal basket and drum. This agitation tumbles the clothes in a clockwise, pause, and counter-clockwise direction. This reversing tumbling action provides an efficient washing process and requires less laundry detergent and less water.

The cycle begins by locking the loading door after the vend is satisfied. The type of cycle and water temperature are determined by the appropriate pads on the Electronic control.

The inner basket starts agitating during the wash water fill. A column of air is trapped in a pressure bulb and hose. The air pressure continues to increase as the inner basket fills with water until it is great enough to activate the pressure switch which then causes the wash fill to stop.

The agitate cycle tumbles the clothing in a clockwise direction for a period of 15 seconds, pauses for nine seconds and then tumbles the clothing in a counterclockwise direction for 15 seconds. This agitation continues until the wash soak cycle. The machine stops agitating and turns on the pump or drain valve which removes the wash water.

Upon completion of the wash cycle, the machine goes into a rinse cycle. Fresh cold water is brought into the inner basket via the mixing valve until the pressure switch shuts off the water while agitating. The rinse cycle consists of agitation for a predetermined amount of time then a spin mode with the pump running where the machine goes into a series of 4 short 500 RPM spins. Two of these rinse cycles will normally take place with a third extra rinse cycle being optional.

After all the rinse cycles have been completed, the washer goes into a final high spin cycle to extract as much water as possible from the clothing to prepare them for the dryer. The spin speeds and duration of this final high spin cycle are determined by the type of wash cycle selected (refer to table).

NOTE: Washer may not reach 1000 RPM because of an out-of-balance condition. Control may limit speed to 850, 650 or 500 RPM depending on severity of out-of-balance condition.

Regular Perm Press Delicate

650

RPM

1000 RPM

minutes

Technical (Washer)

The basic operational system of this washer consists of the electronic control, the inverter control, pressure switch, water valves, electric pump (or drain valve) and A.C. motor.

The electronic control performs all control and timing functions like the timer in a topload washer. The electronic control sends simple speed and output commands to the inverter control via serial communication. The electronic control powers the door lock, pump and the inverter control.

The inverter control powers the A.C. motor and performs all motor control functions. The inverter control also powers the water and dispenser valves and passes the pressure switch status to the electronic control. The inverter control is powered through the door switch, door lock switch and electronic control. The inverter control also alerts the electronic control to any errors in the motor.

The inverter control uses a speed sensor on the motor to measure the drum RPM. Before entering any spin step the inverter control measures the RPM of the drum to sense out-of-balance. The inverter control will try to redistribute the clothes if an out-of-balance condition exists the inverter control will limit the spin speed to several speeds depending on the severity of the out-of-balance condition. If the out-of-balance condition is severe enough the inverter control will limit speed to 90 RPM and will not spin.

NOTE: An additional out-of-balance switch is used to detect any out-of-balance condition during spins. If this switch opens during a spin step, the inverter control immediately stops and then restarts the spin.

8 801772

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect all electric power to the machine and accessories before servicing.

• Close gas shut-off valve to gas dryer before servicing.

• Never start machine with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be

reconnected to ensure that the machine is properly grounded.

• Washer motor not grounded! Disconnect electric power before servicing motor.

W502

WARNING

Section 3

DRY2B

Additional coins following

path to sensor

Coin Drop

Sensor

Coin in

Coin Slot

Troubleshooting

1. TROUBLESHOOTING COIN DROP

a. Non-Electronic Coin Drops:

When coin is placed into coin slot, the coin should roll down drop and be heard dropping into coin vault. If coin does not fall into coin vault or if coin drop sensor does not register that coin has been entered, follow troubleshooting instructions on following page. Refer to Figure 1 for path that coin follows when working properly.

IMPORTANT: Never use oil to correct coin drop problems. Oil residue will prevent coins from rolling properly.

IMPORTANT: Do not bend or damage mechanical parts within coin drop.

Figure 1

801772 9

Section 3 Troubleshooting

machine level?

(Machines that aren't

level may prevent coins from

following through required

check stages

of drop.)

Yes

Refer to wiring

diagram for

proper connections.

Yes

SWD1714S

Is proper

electrical power

supplied to coin drop?

(Incorrect electrical connection

may prevent coins from

registering in

coin drop.)

Is coin drop

clean? (Residue or

lint build-up may prevent

coins from following through

required check stages

of drop.)

Refer to

Adjustments section

for instructions on cleaning

drop.

Replace

coin drop sensor.

Refer to

Installation Instructions

for instructions

on leveling machine.

Do coins

fall freely

through drop?

Replace

coin drop.

Yes

10 801772

Section 3 Troubleshooting

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect all electric power to the machine and accessories before servicing.

• Close gas shut-off valve to gas dryer before servicing.

• Never start machine with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be

reconnected to ensure that the machine is properly grounded.

• Washer motor not grounded! Disconnect electric power before servicing motor.

W502

WARNING

MIX7B

Coin Return Button

Coin Drop Cover

Ten sion Spring

MIX7B

MIX6B

Coin Drop Cover

MIX6B

DRY2088N

Tension Spring

Cover Catch

DRY2088N

b. Electronic Coin Drops:

If coin drop is not accepting coins, perform the following:

(1) Clean coin drop. Refer to Paragraph 109. (2) On electronic coin drops with an old-style

tension spring (shown in Figure 2 and Figure 4), test and replace tension spring using the following instructions.

REMOVE COIN DROP FROM MACHINE

(1) Disconnect electrical power to machine and

drop.

(2) Remove coin drop from machine.

TEST TENSION SPRING

(1) Push coin return button to open and close

coin drop cover to clear possible coin jams. Refer to Figure 2.

(2) Manually hold down coin drop cover and

insert coin. Refer to Figure 3.

Figure 3

(3) If coin drop now operates properly, replace

tension spring using instructions on following pages.

REPLACE TENSION SPRING

(1) Move tension spring downward until cover

catch is free. Refer to Figure 4.

Figure 2

Figure 4

(2) Open cover for coin drop.

801772 11

Section 3 Troubleshooting

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect all electric power to the machine and accessories before servicing.

• Close gas shut-off valve to gas dryer before servicing.

• Never start machine with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be

reconnected to ensure that the machine is properly grounded.

• Washer motor not grounded! Disconnect electric power before servicing motor.

W502

WARNING

MIX2B

Small Flathead Screwdriver

Right Side of Tension Spring

Left Tab

MIX2B

MIX3B

Tab s

Center Tab

Clip MIX4B

MIX8B

Slot

MIX8B

(3) Place a small flathead screwdriver under

right side of tension spring and lift up. Refer to Figure 5.

Figure 5

(4) Use screwdriver to move spring

approximately 3 mm to left. (5) Lift spring over left tab. Refer to Figure 5. (6) Rotate spring clockwise, 40 to 60 degrees,

until it is free from right tabs. Refer to

Figure 6.

(9) Remove clip from spring. Refer to

Figure 7.

MIX4B

Figure 7

(10) Attach clip to new tension spring, Part No.

209/00598/02.

(11) Place clip, installed on spring, in slot on

coin drop. Refer to Figure 8.

Figure 8

Figure 6

(7) Use screwdriver to remove spring from

center tab. Refer to Figure 6. (8) Lift spring, with attached clip, off drop.

12 801772

Section 3 Troubleshooting

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect all electric power to the machine and accessories before servicing.

• Close gas shut-off valve to gas dryer before servicing.

• Never start machine with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the machine is properly grounded.

• Washer motor not grounded! Disconnect electric power before servicing motor.

W502

WARNING

Left Tab

Center

Tab

Small Flat

Screwdriver

MIX5B

(12) Use a small flathead screwdriver to push

spring under center tab. Refer to Figure 9.

MIX5B

Figure 9

(13) Lift spring gently to place in position under

left tab.

(14) Push spring to right until it snaps into

position. Refer to Figure 5. (15) Close coin drop cover. (16) Move tension spring over cover catch.

Refer to Figure 4.

REINSTALL COIN DROP INTO MACHINE

(1) Reinstall coin drop into machine. (2) Reconnect electrical power to machine and

drop.

(3) Add a coin to drop to verify that coin drop

is operating properly and that electrical

connection is working properly.

13 801772

Section 3 Troubleshooting

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect all electric power to the machine and accessories before servicing.

• Close gas shut-off valve to gas dryer before servicing.

• Never start machine with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the machine is properly grounded.

• Washer motor not grounded! Disconnect electric power before servicing motor.

W502

WARNING

Windings

Tach. Circuit

White

Gray

Red

54321

Resistance Values:

Tachometer Circuit: Terminals 4–5 Approx. 115 ohms

Windings:

Terminals 1–2, 2–3, 1-3 Approx. 4.5 ohms

2. WASHER MOTOR CIRCUIT

3. TROUBLESHOOTING KNOCKING NOISE

If a frontload washer produces a noise similar to a knock on a door, it might be due to a flat spot on the belt. The knocking sound is made when the flat spot hits the pulley. The knocking may occur during a pulse spin and fade after reaching a higher RPM.

To correct this condition, replace the belt. Refer to Paragraph 63.

14 801772

Notes

Section 3 Troubleshooting

801772 15

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect all electric power to the machine and accessories before servicing.

• Close gas shut-off valve to gas dryer before servicing.

• Never start machine with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the machine is properly grounded.

• Washer motor not grounded! Disconnect electric power before servicing motor.

W502

WARNING

Troubleshooting

Dryer

IMPORTANT: Refer to wiring diagram for aid in testing dryer components.

4. DRYER MOTOR DOES NOT RUN

POSSIBLE CAUSE TO CORRECT

Electrical power off, fuse blown, or power cord not plugged in.

• Check laundry room for blown or loose fuse(s), or open circuit breaker(s). The dryer itself does not have an electrical fuse.

• Check both fuses for electric models.

Loading door not closed. • Close door.

Inoperative door switch. • Test switch and replace if inoperative.

Motor starting functions inoperative. Does not start, or motor just hums.

Motor is dead, will not run. • Refer to Paragraph 110 to check start switch, start

Motor overload protector has cycled. • Wait two or three minutes for overload protector to reset.

Motor centrifugal switch sticky or plugged with lint.

Bind in motor bearing. • Remove belt and determine if motor shaft will spin.

Loose motor wire harness connection block. • Firmly press connection block onto motor switch.

Broken, loose, or incorrect wiring. • Refer to wiring diagram.

Power cord is miswired. • Refer to wiring diagram for the correct wiring.

• Refer to Paragraph 110 to check start switch and start windings.

windings, and main windings.

If protector cycles repeatedly, refer to Paragraph 5.

• Remove dust or lint and spray with a cleaner and lubricant.

• Replace motor if shaft is locked up.

16 801772

Section 3 Troubleshooting (Dryer)

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect all electric power to the machine and accessories before servicing.

• Close gas shut-off valve to gas dryer before servicing.

• Never start machine with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the machine is properly grounded.

• Washer motor not grounded! Disconnect electric power before servicing motor.

W502

WARNING

5. DRYER STOPS IN CYCLE; QUITS AFTER THE FIRST FEW LOADS; HAS A BURNING SMELL; CYCLES ON MOTOR THERMAL PROTECTOR

POSSIBLE CAUSE TO CORRECT

Incorrect Voltage. • Refer to nameplate in door well for correct voltage.

• Refer to Installation Instructions (supplied with dryer) for electrical requirements.

Clothes load too large. • Remove part of load. A normal washer load is a normal

dryer load. Maximum load: dryer cylinder one half full of wet clothes.

Clothes cylinder is binding. • Check cylinder for binding and “out of round” condition.

• Check front and rear bulkheads for warping.

• Check support rollers for binding.

• Check cylinder seals and glides for wear or damage.

• Check for clothes lodged between cylinder baffle and bulkhead.

Broken, loose or incorrect wiring. • Refer to wiring diagram.

Motor switch functions inoperative.

• Refer to Paragraph 110 to check switch and windings.

Short in motor winding.

Clothes item caught in fan. • Check fan for obstruction.

801772 17

Section 3 Troubleshooting (Dryer)

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect all electric power to the machine and accessories before servicing.

• Close gas shut-off valve to gas dryer before servicing.

• Never start machine with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the machine is properly grounded.

• Washer motor not grounded! Disconnect electric power before servicing motor.

W502

WARNING

6. DRYER MOTOR RUNS BUT CYLINDER DOES NOT TURN

POSSIBLE CAUSE TO CORRECT

Motor drive pulley loose. • Tighten pulley.

Belt not installed on pulley. • Install belt. Refer to Figure 59.

Broken cylinder belt. • Replace belt.

Clothes cylinder is binding. • Check cylinder for binding and “out of round” condition.

• Check front and rear bulkheads for warping.

• Check cylinder rollers for binding.

• Check cylinder seals and glides for wear or damage.

Broken, weak or disconnected idler lever spring. • Replace or reconnect spring. Refer to Figure 60.

Belt routed on wrong side of idler lever. • Reroute belt. Refer to Figure 59.

Oil on cylinder. • Wipe oil from cylinder.

Belt is “inside out.” • Reinstall belt with ribbed surface against cylinder.

Idler arm is binding. • Add grease between idler arm and motor mount.

• Replace idler arm and bolt if needed.

Dryer is overloaded. • Remove some laundry from dryer.

Wrong motor. • Refer to parts manual for correct motor part number.

Wrong belt used on dryer. • Check belt part number against correct part number in the

parts manual.

• Replace belt if needed.

Bent idler arm. • Replace idler arm.

7. DRYER MOTOR DOES NOT STOP

POSSIBLE CAUSE TO CORRECT

Incorrect wiring to motor switch. • Refer to wiring diagram.

Motor centrifugal switch sticky or plugged with

• Remove dust or lint and spray with a cleaner and lubricant.

lint.

Inoperative door switch. • Test switch and replace if inoperative.

8. DRYER RUNS ONLY WHEN DOOR IS OPEN

POSSIBLE CAUSE TO CORRECT

Door switch miswired. • Rewire door switch. Refer to appropriate wiring diagram.

18 801772

Section 3 Troubleshooting (Dryer)

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect all electric power to the machine and accessories before servicing.

• Close gas shut-off valve to gas dryer before servicing.

• Never start machine with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the machine is properly grounded.

• Washer motor not grounded! Disconnect electric power before servicing motor.

W502

WARNING

9. DRYER HEATING ASSEMBLY DOES NOT HEAT OR BURNER DOES NOT IGNITE

POSSIBLE CAUSE TO CORRECT

Improper or inadequate exhaust system. • Refer to Installation Instructions (supplied with dryer)

for exhaust requirements.

Use of plastic or thin foil exhaust duct. • Replace with rigid or semi-rigid metal exhaust duct.

Blown house fuse or tripped circuit breaker. • Check fuses or circuit breakers. A 240 Volt dryer uses two

fuses. Make sure both fuses are good.

Inoperative limit thermostat. • Test thermostat and replace if inoperative.

Inoperative drive motor switch. • Test switch and replace if inoperative.

Electric Models: Inoperative heater assembly. • Test heater assembly and replace if cold Ohms do not read

between 9 and 10.5 Ohms.

Electric Models: Inoperative thermal fuse. • Test thermal fuse and replace if inoperative.

Gas Models: Insufficient gas supply. • Check gas shut-off valve in dryer and main gas line valve.

• Open partially closed gas shut-off valve, or correct low gas pressure.

Gas Models: Inoperative gas valve coils. • Test coils and replace if inoperative. Refer to Paragraph

114.

Gas Models: Inoperative sensor. • Test sensor and replace if inoperative. Refer to Paragraph

87, step e.

Gas Models: Inoperative igniter. • Test igniter and replace if inoperative. Refer to Paragraph

116.

Gas Models: Harness not properly connected to gas controls.

• Check harness connections to gas valve coils, sensor and main harness.

• Reconnect as required.

Gas Models: Restricted gas flow in gas orifice. • Clean out gas orifice.

Inoperative cycling thermostat. • Test thermostat and replace if inoperative.

Broken, loose, or incorrect wiring. • Refer to wiring diagram.

10. IGNITER DOES NOT GLOW (Gas Supply Sufficient) – GAS DRYER MODELS

POSSIBLE CAUSE TO CORRECT

No power to power leads on valve. • Check timer, selector switch, thermostats, motor switch,

Sensor failed with contacts open. • Replace sensor.

Igniter broken or open. • Replace igniter.

and wiring.

801772 19

Section 3 Troubleshooting (Dryer)

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect all electric power to the machine and accessories before servicing.

• Close gas shut-off valve to gas dryer before servicing.

• Never start machine with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the machine is properly grounded.

• Washer motor not grounded! Disconnect electric power before servicing motor.

W502

WARNING

11. BURNER IGNITES AND GOES OUT REPEATEDLY – GAS DRYER MODELS

POSSIBLE CAUSE TO CORRECT

Improper or inadequate exhaust system. Weather hood flapper restricted.

• Refer to Installation Instructions (supplied with dryer) for exhaust requirements.

Burner heat not holding sensor contacts open. • Replace sensor, or correct gas supply problem.

Insufficient gas supply. • Check gas supply and pressure.

• Make sure gas shut-off valve is turned on.

Cracked igniter. • Replace igniter and bracket.

Inoperative or intermittent gas valve coils. • Check coils and replace appropriate coils. Refer to

Paragraph 114.

12. IGNITER GLOWS BUT BURNER DOES NOT IGNITE – GAS DRYER MODELS

POSSIBLE CAUSE TO CORRECT

Sensor failed in closed position. • Replace sensor.

Open secondary coil or holding coil. • Replace gas valve (in-warranty), or replace coils (out-of-

warranty). Refer to Paragraph 114.

Insufficient gas supply. • Check gas supply and pressure.

• Make sure gas shut-off valve is turned on.

Igniter and bracket installed improperly on burner tube assembly.

• Loosen screw and properly position igniter and bracket on burner tube assembly.

Sensor installed improperly on burner housing. • Loosen screw and properly position the sensor on the

burner housing.

20 801772

Section 3 Troubleshooting (Dryer)

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect all electric power to the machine and accessories before servicing.

• Close gas shut-off valve to gas dryer before servicing.

• Never start machine with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the machine is properly grounded.

• Washer motor not grounded! Disconnect electric power before servicing motor.

W502

WARNING

13. DRYER HEATER ASSEMBLY OR BURNER SHUTS OFF PREMATURELY

POSSIBLE CAUSE TO CORRECT

Improper or inadequate exhaust system. Weather hood flapper restricted.

• Refer to Installation Instructions (supplied with dryer) for exhaust requirements.

Gas Models: Insufficient gas supply. • Check main gas line shut-off valve.

• Open partially closed gas shut-off valve, or correct low pressure.

Gas Models: Dryer not properly equipped for type of gas used.

• Refer to “Gas Burner Conversion Procedures” supplied in gas burner conversion kit.

Gas Models: Improperly adjusted burner flame. • Adjust flame. Refer to Paragraph 107.

Cycling off on limit thermostat. • Momentarily connect a jumper wire across thermostat

terminals. If heater element heats or burner ignites when jumper wire is connected, refer to Paragraph 14.

Gas models: Sensor contact closing • Replace sensor (Paragraph 87, step e) or adjust burner

flame. Refer to Paragraph 107.

Inoperative cycling thermostat. • Test thermostat and replace if inoperative.

Broken, loose, or incorrect wiring. • Refer to wiring diagram.

14. DRYER HEATER ASSEMBLY OR BURNER REPEATEDLY CYCLES OFF ON LIMIT THERMOSTAT

POSSIBLE CAUSE TO CORRECT

External exhaust system longer or providing greater restriction than recommended.

• Refer to Installation Instructions (supplied with dryer) for exhaust system requirements.

Use of plastic or thin foil exhaust duct. • Replace with rigid or semi-rigid metal exhaust duct.

Clogged lint filter. • Clean lint filter.

Lint in internal dryer ductwork. • Disassemble dryer ductwork and clean.

Lint or other obstruction in external exhaust system. • Disassemble and clean exhaust system.

Hinged damper on exhaust system weather hood

• Free hinged damper or replace weather hood.

not free to open.

Limit thermostat cycling at too low a temperature. • Replace thermostat. Refer to Paragraph 89.

Air leak around loading door. (Door not sealing due to damaged seal or inoperative door catch.)

• Replace seal or catch.

Inoperative thermistor. • Test thermistor and replace if inoperative.

Air leak at blower seal. • Check and replace seal if necessary.

Air leak at cylinder seal(s). • Check and replace seal(s) if necessary.

801772 21

Section 3 Troubleshooting (Dryer)

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect all electric power to the machine and accessories before servicing.

• Close gas shut-off valve to gas dryer before servicing.

• Never start machine with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the machine is properly grounded.

• Washer motor not grounded! Disconnect electric power before servicing motor.

W502

WARNING

15. DRYER HEATER ASSEMBLY OR BURNER DOES NOT SHUT OFF

POSSIBLE CAUSE TO CORRECT

Improper motor switch. (Timer must be in a heat

• Test switch and replace if inoperative.

setting.)

Motor does not stop. • Refer to Paragraph 7.

Incorrect wiring. • Refer to wiring diagram.

Heater assembly shorted. • Remove heater assembly and check for short.

16. CLOTHES DO NOT DRY IN DRYER

POSSIBLE CAUSE TO CORRECT

Heater assembly does not heat or burner does not

• Refer to Paragraph 9.

ignite.

Too much water in articles being dried. • Remove excess water.

Laundry load too large. • Remove part of load. A normal washer load is a normal

dryer load. Maximum load: Dryer cylinder one half full of wet clothes.

Laundry load too small. • Add one or two bath towels to load.

Excessive lint on lint filter. • Clean lint filter.

Improper or inadequate exhaust system. • Refer to Installation Instructions (supplied with dryer)

for exhaust requirements.

Heater assembly or burner shuts off prematurely. • Refer to Paragraph 13.

Gas Models: Gas line pressure too high or too low. • If Natural Gas line pressure to dryer exceeds 8 inch water

column pressure, or is lower than 4 inch water column, ask Gas Company to correct.

Improper belt installation (Low RPM). • Check for proper installation. Refer to Figure 59.

22 801772

Section 3 Troubleshooting (Dryer)

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect all electric power to the machine and accessories before servicing.

• Close gas shut-off valve to gas dryer before servicing.

• Never start machine with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the machine is properly grounded.

• Washer motor not grounded! Disconnect electric power before servicing motor.

W502

WARNING

17. CLOTHES ARE TOO HOT WHEN REMOVED FROM DRYER

POSSIBLE CAUSE TO CORRECT

Improper or inadequate exhaust system. • Refer to Installation Instructions (supplied with dryer)

for exhaust requirements.

Clothes are removed from dryer before cycle has completed.

• Allow the dryer to complete the cycle through the cooldown to the OFF position.

Inoperative cycling thermostat. • Test cycling thermostat and replace if inoperative.

Inoperative seals (air leaks). • Check and replace any inoperative seals in the following

areas:

1. Seal between loading door and front panel.

2. Seal between front panel and front bulkhead.

3. Seal between blower cover and air duct.

4. Seal between cylinder and front or rear bulkhead.

5. Gap between air duct and filter mounting.

18. EXCESSIVE CHATTERING OR VIBRATING NOISE IN DRYER

POSSIBLE CAUSE TO CORRECT

Inoperative idler spring. • Remove lower access panel. Set dryer to normal cycle and

allow it to heat to operating temperature. If the belt vibrates as it rotates around the cylinder, the idler arm is making the noise. Replace the idler spring. Refer to Figure

60.

19. EXCESSIVE HUMMING OR WHISTLING NOISE IN DRYER

POSSIBLE CAUSE TO CORRECT

Inoperative blower housing. • If the abnormal operating noise is loudest at the vent exit,

the problem is originating from the blower housing. Replace the current housing and cover. Refer to Figure 58.

801772 23

To reduce the risk of electric shock, fire, explosion, serious injury or death:

• Disconnect all electric power to the machine and accessories before servicing.

• Close gas shut-off valve to gas dryer before servicing.

• Never start machine with any guards/panels removed.

• Whenever ground wires are removed during servicing, these ground wires must be reconnected to ensure that the machine is properly grounded.

• Washer motor not grounded! Disconnect electric power before servicing motor.

W502

WARNING

Troubleshooting

NetMaster and MDC Models – Washer Control

20. ERROR CODE LISTING

E:df Drive failure. This error code is generated by the motor control and

transmitted to the master control. Several conditions can cause this code; motor unplugged, motor failure, tachometer circuit open, inner basket locked up. This is a fatal error. Machine must be unpowered to reset.

E:SP Serial communication error. This error code occurs when the master control cannot

communicate with the motor control. The master control will try to reset the motor control by powering it down. It will try resetting three times before setting the error code. Common causes: fuse blown on motor control board, wiring to motor control incorrect. This is a fatal error.

E:FL Fill error. This error code occurs if the pressure switch fails to open in 30

minutes in any fill/agitate cycle. This is a fatal error.

door Door Open Indicator. This error code occurs when the door is not closed at the start of

an active cycle. If the door is closed, check for wiring or door switches.

E:do Door open error. This error code occurs if the control detects the door open and

door locked inputs high at the same time. You can get this error if you jerk on the door when it is locked or as it is about to lock. This is a fatal error.

E:dL Door lock error. This error code occurs if the door does not lock in 15 seconds or

unlock in 3 minutes at the end of the cycle. This is a non-fatal error. If the door locks or unlocks while E:dL is displayed it will clear the error condition. Also if the door is opened after failing to lock it will clear the display.

24 801772

21. MICROWAND DOES NOT COMMUNICATE WITH WASHER CONTROL

Microwand Does Not Communicate With Control.

Attempt to communicate with the

electronic control from the Microwand.

Is there

acknowledgement of

any kind from the

control?

Aim the

Microwand closer

and try again.

Yes

Does the Microwand

prompt: Control

Mismatch error ?

Is there any control

response?

Yes

Check the following:

- Microwand battery voltage

- Blockage of IR window on control

- Attachment of IR cup to Microwand.

Make sure

Microwand

selection was for

the proper

machine type and

control generation

type.

Yes

Does the electronic

control display "E:OF"

or "-C-"?

-C-

Communication

sequence checks

out properly.

Change electronic control and repeat

procedure.

Has IR communication

been turned off?

E:OF

Yes

Turn IR

communication on

(refer to

programming

manual).

FLW296S

NetMaster Models Only

Section 3 Troubleshooting (NetMaster and MDC Models – Washer Control)

801772 25

Section 3 Troubleshooting (NetMaster and MDC Models – Washer Control)

Coins Ignored When Entered.

NetMaster Models: Start Coin Drop

Diagnostic Test. Refer

to programming manual.

MDC Models: Start Production Test

Cycle and advance to Coin Drop Test.

Reset control to

ready mode.

Yes

Is "H7" connector

properly seated on the

control board?

Properly reseat connection and

conduct diagnostic

test again.

Yes

From the coin drop, is

the 3-pin connector

properly plugged in?

Yes

Properly reseat connection and

conduct diagnostic

test again.

Are the wires exiting the coin drop optical sensor

cracked or broken?

Replace electronic

control.

Replace the

coin drop.

Yes

Does the count on

the display increment

properly after entering

coins?

FLW1715S

22. COINS IGNORED WHEN ENTERED IN WASHER COIN DROP

26 801772

Section 3 Troubleshooting (NetMaster and MDC Models – Washer Control)

Notes

801772 27

Section 3 Troubleshooting (NetMaster and MDC Models – Washer Control)

23. NO VISIBLE DISPLAY ON WASHER CONTROL

Control Has No Visible Display

The electronic control has no

LED or VFD functioning on

the control board.

Is the power cord

plugged in?

Yes

(1)

Is there 24 Volt AC

across terminals "H1-1"

and "H1-3" control

board?

Yes

Make sure "H1"

connector is

seated properly.

Replace control.

Plug unit into an

outlet and check

for proper supply

voltage.

Is there 24 Volt

AC at the output side of

the transformer?

Yes Yes

Correct wiring

between

transformer and

control board.

(2) (3)

Is there

No No

120 AC to the

primary of the

transformer?

Replace

transformer.

Check wiring to

the primary of the

transformer.

FLW298S

28 801772

+ 133 hidden pages

Speed Queen STGZ19*N Stacked and Parts Diagram

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Safety Information

Locating an Authorized Servicer

Introduction

Customer Service

Nameplate Location

Model Identification

How Your Stacked Washer/Dryer Works

Troubleshooting

1. TROUBLESHOOTING COIN DROP

2. WASHER MOTOR CIRCUIT

3. TROUBLESHOOTING KNOCKING NOISE

Dryer

4. DRYER MOTOR DOES NOT RUN

5. DRYER STOPS IN CYCLE; QUITS AFTER THE FIRST FEW LOADS; HAS A BURNING SMELL; CYCLES ON MOTOR THERMAL PROTECTOR

6. DRYER MOTOR RUNS BUT CYLINDER DOES NOT TURN

7. DRYER MOTOR DOES NOT STOP

8. DRYER RUNS ONLY WHEN DOOR IS OPEN

9. DRYER HEATING ASSEMBLY DOES NOT HEAT OR BURNER DOES NOT IGNITE

10. IGNITER DOES NOT GLOW (Gas Supply Sufficient) – GAS DRYER MODELS

11. BURNER IGNITES AND GOES OUT REPEATEDLY – GAS DRYER MODELS

12. IGNITER GLOWS BUT BURNER DOES NOT IGNITE – GAS DRYER MODELS

13. DRYER HEATER ASSEMBLY OR BURNER SHUTS OFF PREMATURELY

14. DRYER HEATER ASSEMBLY OR BURNER REPEATEDLY CYCLES OFF ON LIMIT THERMOSTAT

15. DRYER HEATER ASSEMBLY OR BURNER DOES NOT SHUT OFF

16. CLOTHES DO NOT DRY IN DRYER

17. CLOTHES ARE TOO HOT WHEN REMOVED FROM DRYER

18. EXCESSIVE CHATTERING OR VIBRATING NOISE IN DRYER

19. EXCESSIVE HUMMING OR WHISTLING NOISE IN DRYER

NetMaster and MDC Models – Washer Control

20. ERROR CODE LISTING

21. MICROWAND DOES NOT COMMUNICATE WITH WASHER CONTROL

22. COINS IGNORED WHEN ENTERED IN WASHER COIN DROP

23. NO VISIBLE DISPLAY ON WASHER CONTROL