Spectra Logic T-Series Spectra T50e Hardware Replacement Manual

Spectra T50e

Library Control Module
Replacement Instructions

PN 90970024 Revision A

Notices

Notices

Except as expressly stated herein, Spectra Logic Corporation makes available this Spectra® library and associated
documentation on an “AS IS” BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT
LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, BOTH OF WHICH ARE
EXPRESSLY DISCLAIMED. In no event shall Spectra Logic be liable for any loss of profits, loss of business, loss of use or data,
interruption of business, or for indirect, special, incidental or consequential damages of any kind, even if Spectra Logic has been
advised of the possibility of such damages arising from any defect or error.

Information furnished in this manual is believed to be accurate and reliable. However, no responsibility is assumed by
Spectra Logic for its use. Due to continuing research and development, Spectra Logic may revise this publication from time
to time without notice, and reserves the right to change any product specification at any time without notice.

If you do not agree to the above, do not use the Spectra library; instead, promptly contact Spectra Logic for instructions on
how to return the library for a refund.

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Spectra T50e Library Control Module Replacement Instructions
Revision A, August 2008

Copyright © 2008 Spectra Logic Corporation. All rights reserved.

Contacting Spectra Logic

Spectra Logic Web Site: www.spectralogic.com

United States Headquarters European Office

Spectra Logic Corporation
1700 North 55th Street
Boulder, CO 80301
USA

Phone: [phone] or [phone]
International: 00.1.303.449.6400
Fax: [phone]

SpectraGuard Technical Support

Web Sit e : www.spectralogic.com/support

Knowledge Base: www.spectralogic.com/knowledgebase

Email: [e-mail]

Phone Numbers: United States and Canada: [phone]

Spectra Logic Europe Ltd.
Magdalen Centre
Robert Robinson Avenue
Oxford Science Park
OXFORD
OX4 4GA
United Kingdom

Phone: [phone]
Fax: [phone]

International: 00 (1) 303 449 0160

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Replacing the Library Control Module

Ethernet connector

USB ports

Flash (SD) card

LCM

(location and

orientation)

These instructions describes how to replace the T50e Library Control Module (LCM).

The library contains a single LCM, which provides the logic and circuitry to control the
robotics and display the user interface on the library’s touch screen. The LCM includes
an embedded web server to provide remote access to the user interface through the
Remote Library Controller (RLC) using a standard web browser. It also houses the flash
card. Figure 1 shows the available connections on the LCM.

Note: Depending on the ASM service level you purchased, the LCM may

not be included in your on-site LCM kit.

Figure 1 Connections to the LCM.

Before You Begin

 Ensure that the work area is free from conditions that could cause

electrostatic discharge (ESD). Discharge static electricity from your body by

touching a known grounded surface, such as a computer’s metal chassis.

 Ensure that you have saved a backup copy of your library’s configuration—see

Preparing for Replacement on page 4).

 Power the library off—Ensure that the library and flash card are both idle, and

then power the library off (Resetting the Library on page 19 for important
information).

Gathering Tools and Supplies

 A new Spectra T50e LCM module
 A #2 Phillips screwdriver

3

Replacing the Library Control Module

Continuing Backups

If the LCM is malfunctioning, you have no control of the library through the Library
Controller (LC) on the front panel or through the Remote Library Controller (RLC). A
malfunctioning LCM can also affect robotics and tape drives. Backups are interrupted if
the robotics or tape drives are affected and cannot be restarted until after the LCM is
replaced.

Preparing for Replacement

You have a Valid Backup Library Configuration Whenever you modify the

configuration of the library or a partition, you have the option of saving the
configuration to a USB storage device, as described in the Spectra T50eLibrary User
Guide. The saved configuration can be used to restore a lost configuration.

If you previously saved the library configuration on a USB storage device or uploaded
it to a file on your computer, locate the most current configuration file before
beginning the replacement procedure. You can use this saved configuration to restore
the library configuration after you replace the LCM.

If you have a valid saved configuration, continue with Replacing the LCM on page 13.

Caution: Do not attempt to save the library configuration if the LCM is

malfunctioning. Any information saved at this point may be
corrupted.

You do

library configuration, or are unable to locate it, you may need to reconfigure your
library manually after replacing the LCM.

In this case, it is important to write down the following library information before
continuing. The items to write down are listed here and described below:

not

have a Valid Backup Library Configuration If do not have a valid backup

 Option keys
 Encryption keys
 Partition information
 Network information
 Email Users and SMTP IP Address
 AutoSupport Log Profile information for each profile
 General settings
 Library Logon Users and Passwords
 Auto Support Log file

4

Option Keys

1. Select Configuration > Option Keys. The Option Keys screen appears.

2. Write down all of the 15-character alphanumeric keys.

Encryption Keys

Before You Begin

This information is only needed if you have enabled encryption in a partition in the
library.

1. Select Security > Encryption. The Encryption configuration screen appears.

2. Follow these steps for each encryption key.
a. Select Export.

b. Decide whether to save the key to a USB device, or to mail it to a previously

defined email recipient.

5

Replacing the Library Control Module

Spectra Logic recommends saving the key to a USB device as it allows he library
to verify that the save completed successfully by using the Check Key Files
option. If you plan to save the key to a USB device, plug the USB device into the
LCM before proceeding (see Figure 1).

Note: Do not use the default [e-mail] email

recipient. Spectra Logic does not save emailed configuration files.

c. Enter a password, which is used to encrypt the key itself, select Next.

d. Make a record of the password, which you will need to import the key. Without

it, you cannot import the key, and the data which was encrypted using the key
will be inaccessible.

e. Confirm that the encrypted key copied correctly by using one of these methods:
 USB device—Select the Check Key Files button.

If the confirmation indicates the key did not copy correctly, delete all data from
the USB device so that no trace of the failed key attachment remains, then re­export the key to a different USB device, beginning with Step 2.

 Emailed—Confirm the receipt of the attachment by contacting the user to whom

you sent the encrypted key file and verifying receipt and validity of the key.

Partition Settings

1. Select Configuration > Partitions. The Partitions screen appears.

2. Select Details and write down all partition information (for each partition),

including:

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Before You Begin

 Name of each partition
 Number of storage slots for each partition
 Number of drives for each partition
 Which tape drive acts as the “exporter” for the library

 Which tape drives, their physical location or their designation are configured for

each partition

Network Information

1. Select Configuration > Network. The Network screen appears.

2. Write down all of the Network information.

Email Users and SMTP IP Address

1. Select Configuration > Mail Users. The Mail Users screen appears.

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Replacing the Library Control Module

2. Select Edit to see more details, including the SMTP IP address, and write down the
information.

3. Note which users receive which notifications (error, fatal, warning, and info).

AutoSupport Log (ASL) Profile

Gather the ASL information for each profile. Do not attempt to make any changes at
this time; record any desired changes to implement after the replacement procedure is
complete.

1. Select Maintenance -> AutoSupport -> Manage Profile > Edit to navigate through
the wizard and record the information. The Company Info screen appears.

2. Write down all information for each profile, including:

 Contract number
 Company name and site address

3. Select Next to view and record the contact name, phone number, and email address.

8

General Library Information

Select Configuration -> Settings -> to gather the general library settings.

Users and Passwords

1. Select Security -> Edit Users -> Edit to gather the user settings.

Before You Begin

2. Write down the user name, user type, and password of each user. Passwords are not
shown, so write down the passwords, if they are known.

Create an Auto Support Log (ASL) File

The ASL creates a backup copy of your current configuration and gathers all the logs
from the library. You can email the ASL file to SpectraGuard Support and they can
provide you with the detailed information to reconfigure your library as a last resort.
The only information not contained in this log file are the BlueScale logon passwords,
and the Encryption keys. The Encryption keys must be backed up or saved separately.

If you do not have an AutoSupport Log Profile configured, creating one at this time
may not work if the LCM is malfunctioning. If this is the case, make sure you record all
the information in the previous sections to restore your library configuration after
replacing the LCM.

Able to Create ASL If you are able to create a log, follow these steps:

9

Replacing the Library Control Module

1. Select Maintenance > Auto Support. The Auto support screen appears.

2. Select Send Log Set and Select the appropriate profile.

3. Select Create a new support ticket and select Next.

4. Use the keyboard to enter a description of the problem in the box. A description

must be entered before the library allows you to continue. Enter the description and
select Next.

10

Before You Begin

5. Preview the Profile Information and select Next. Do not attempt to make any
changes at this time; record any desired changes to implement after the
replacement procedure is complete.

6. The Summary page displays.

7. Save the information using one of these options:

 Save to a USB device, if possible (this is the recommended method)

Important! Verify that all of the information that you saved to the USB device is
available on the device before proceeding.

 E-mail the information to the desired recipient and verify that they received a

valid copy of the information.

Unable to Create ASL If your LCM is malfunctioning, you might not be able to

generate an AutoSupport Log (ASL). If you are unable to generate an ASL, make a note
of all of your configured information.

11

Replacing the Library Control Module

1. Select Maintenance > AutoSupport > Send Log Set > Next > (through the screens
to the Profile Info screen) > Override button to view the information for each
heading.

2. Make a note of all of the information (especially your contract number).

12

Replacing the LCM

Power button

Thumb screws
(one each side)

Replacing the LCM

Removing the LCM

1. Power off the library—press and hold the front panel power button for one

second.The power-off sequence takes approximately two minutes while the library
allows applications to shut down gracefully.

Figure 2 LCM replace–power off the library.

2. Disconnect any cables connected to the LCM and remove any USB devices, if

present.

3. Loosen the finger screws securing the LCM to the chassis by hand or with a
#2 Phillips screwdriver (Figure 3).

Figure 3 Remove the screws securing the LCM to the chassis.

4. Grasp the thumb screws and pull the LCM directly toward you to slide it out of the

chassis.

5. Set the LCM aside for return to Spectra Logic.

13

Replacing the Library Control Module

Back of Library

Align LCM in
guide slots

Installing the LCM

1. Remove the new LCM from the packaging.

Note: Keep the packaging to return the old LCM to Spectra Logic.

2. Slide the new LCM into the empty slot.
a. Align the two edges of the LCM card with the guide slots in the chassis.

Figure 4 Align the LCM in the guide slots in the chassis.

b. Push the LCM it in until it is flush against the chassis. The pressure needed is

about the same as when installing RAM in a computer. If the card does not
“snap” into place, verify that the LCM card edges are aligned in the guide slots.

3. Tighten the two screws using a #2 Phillips screwdriver or your fingers, shown in
Figure 3, to secure the LCM to the chassis.

Note: The new LCM ships from the factory with a new flash card. If the

card is not installed or is loose, gently push the card into the open
slot until it snaps (clicks) into place.

The card inserts easily when it is oriented correctly. Do not force it.

Caution: Do not install the flash card from the LCM you replaced

unless directed to do so by SpectraGuard Technical Support.
Installing a corrupted flash card can cause the new LCM to fail.

4. Power on the library via the front panel (see Figure 2).

14

Restoring the Library Configuration

a. Press and hold the front panel power button for two to three seconds until the

button’s LED illuminates.

b. Wait while the library completes its power-on sequence, which takes six to nine

minutes, depending on the library configuration.

5. Calibrate the front panel—After the power-on initialization, the calibration screen
displays. When this screen appears, select Next. It is important for you to use the
stylus to calibrate the front panel, and not your fingers.

Note: To properly calibrate the touch screen, press and hold the stylus

on the “+” for two to three seconds. Do not use excessive force.

The BlueScale user interface is again available through the front panel. You need to
set up your Networking configuration to access BlueScale through a web browser.

Note: It may be necessary to upgrade firmware on the LCM. See the

Spectra T50e Library User Guide for detailed information about
performing firmware upgrades. The LCM must reboot after a
firmware upgrade, which will interrupt backups.

6. Package the old LCM and ship it to Spectra Logic as described in Returning
Components on page 77.

Restoring the Library Configuration

After the library restarts, restore the partition definitions and library configuration
settings using one of the following methods.

 Via USB—Restore the configuration you previously saved to a USB storage device

or uploaded to a file on a computer.

Note: If you were unable to save the configuration to a USB, reconfigure

the library using the information that you wrote down in You do
not have a Valid Backup Library Configuration on page 4.

15

Replacing the Library Control Module

 Via Flash Card—If SpectraGuard Support directs you to do so, remove the card

from the LCM you replaced and install it in the new LCM flash card slot (see
Figure 1).

 Via the Remote Library Controller (RLC)—Re-enter the partition configurations

and other library configuration settings as described below.

Restoring the Configuration via USB

1. Insert the USB device with the saved configuration into one of the USB ports in the

back of the library (see Figure 1).

2. Select Maintenance > Utilities > Tools > Advanced > Next.

3. Select the Restore Configuration from USB and RUN this test. The library power-cycles

after this utility completes.

If you do not have a saved configuration on the USB device, but have one saved in
email or on your local system, you must set up networking and then access the library
via the RLC to restore the configuration saved in email or on your local system.

Restoring the Configuration via the RLC

1. Log into the library front panel with superuser or administrator privileges.

2. Determine your network address requirements (Static or Dynamic).

 Dynamic IP addressing is the default setting.
 To change the address to static, select Menu > Configuration > Network. Set the

static address.

3. Select Maintenance > Utilities > Show Advanced > Yes.The Utilities screen
refreshes to show the advanced utilities.

16

Restoring the Library Configuration

Press this button
to begin the upload
process.

4. Scroll through the options and select the one that is most suitable for your situation:

Option Use this option to...

Restore Configuration
from Checkpoint

Upload Backup
Configuration

a

Restore Library
Configuration from
Uploaded File

a b

Restore the configuration from the last firmware update.

Upload a configuration file that you previously saved on a
computer to a temporary location in the library memory.

Note: If you used this option, you must then run the

Restore

Library Configuration from Backup Uploaded File utility to

restore the library configuration.

Complete the restore process started by Upload Backup

Configuration by uploading a a saved configuration file from

a computer using the RLC.

Note: This option is used in conjunction with

Upload Backup

Configuration, which must be completed first.

a. These options are only available when you access the library from a web browser using the RLC.
b. Please note that this option may not be possible until you configure your library network settings.

5. Press Select. The screen refreshes to show the details for the selected utility.

6. Select Run to execute the utility. After a brief delay, the Utility Results screen

appears, showing that the configuration file was uploaded and/or the configuration
restored.

Note: Running any one of these utilities requires the library to reboot.

Restoring the Configuration via Gathered Information

If there is no stored configuration, or if the restoration of the configuration from the
USB key fails, follow the procedures outlined in the Spectra T50e Library User Guide to
build new partitions and to program the necessary user settings. Use the information
that you gathered in You do not have a Valid Backup Library Configuration on pages
page 4 to page 12.

17

Returning Components

Rebuild the configuration in this order:

1. Option keys

2. Encryption keys

3. Partitions

4. Networking

5. Email and SMTP information

6. Date and Time

7. Settings

8. AutoSupport Log profiles

9. Users and passwords

Restarting Backups

After you restore the library configuration and the library finishes rebooting, use your
backup software to restart any backup processes.

Storing Configuration Changes

Spectra Logic recommends that you always store a copy of the current library
configuration on a USB device. Any time you make a change to a partition parameter,
the library asks you to save the configuration change to a USB device; Spectra Logic
recommends taking advantage of this feature.

Returning Components

After you complete the replacement procedure, return the malfunctioning component
to Spectra Logic.

Packaging a Component for Shipment

Note: Use the packaging from the replacement component to pack the

component you are returning. The packaging may look somewhat
different from that shown in this section.

1. Place the component inside the anti-static bag.

18

Packaging a Component for Shipment

2. Fold the bag snugly around the component and tape it closed (see Figure 3).

Figure 5 Wrap the component in an anti-static

bag (generic component shown).

3. Place the bottom air cushion, plastic side up, in the shipping box.

4. Place the wrapped component in the center of the bottom air cushion (see

Figure 4).

Note: The air cushions for the power supply are slightly different in

appearance, but function the same way.

5. Place the top air cushion, plastic side down, over the component (see Figure 5).

When properly installed, the two air cushions suspend the component securely in
the center of the box. These figures show a generic component for reference.

Figure 6 Place the component on the
bottom air cushion.

Figure 7 Place the top air cushion over
the component.

6. Tape the box securely shut.

7. Proceed to Shipping RMA Returns below for shipping instructions.

19

Returning Components

Shipping RMA Returns

Caution: You must package the component in the box provided by

Spectra Logic, making sure to use all of the packing materials
provided to prevent damage during shipment.

Failure to properly package the component may result in
damage to the component. If a component is damaged in
shipping due to improper packing, the warranty on the
component is void.

1. Before you ship a component back to Spectra Logic, obtain a Return Materials
Authorization (RMA) number from a SpectraGuard Technical Support
representative. Spectra Logic needs this number to identify the part on its arrival.

2. Write the RMA number on the shipping label. If you fail to include the RMA number
on the label, the package will be returned to you. If you do not know your RMA
number, contact SpectraGuard Technical Support.

3. Follow the steps in the table below that are appropriate for your location.

Instructions for Domestic Returns Notes

Ship the package to:

Spectra Logic Corporation
ATTN: {RMA Number}
Suite B
5571 Arapahoe Avenue
Boulder CO 80303

• Make sure you write the RMA number on the
shipping label.

• For follow-up on RMA equipment service
and returns, contact SpectraGuard Technical
Support either by phone or email (see
Notices on page 2).

Instructions for International Returns Notes

1. Fill out your portion of the International

Shipping Instructions form, available on
the Spectra Logic Web site.

2. Return the form to Spectra Logic in one

of the following ways:

Email: [e-mail]
Fax: [phone]
Post:Spectra Logic

International Returns
1700 N 55th Street
Boulder CO 80301
USA

• Spectra Logic arranges for return shipment
when a request is made to International
Shipping.

• When you receive confirmation from Spectra
Logic, follow the instructions given to
prepare the component for pickup by the
shipper.

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