Spectra Logic Spectra RXT Media, RXT150 Troubleshooting Manual

Spectra

Troubleshooting Guide

®

™

RXT

• Spectra RXT150

• RXT Media

PN 90960005 Revision A

Notices

Notices

Except as expressly stated herein, Spectra Logic Corporation makes available its products and associated documentation on an “as is” basis,
without warranty of any kind, either expressed or implied, including but not limited to the implied warranties or conditions of merchantability and
fitness for a particular purpose. In no event shall Spectra Logic be liable for any loss of profits, loss of business, loss of use of data, interruption of
business, or for indirect, special, incidental, or consequential damages of any kind, even if Spectra Logic has been advised of the possibility of such
damages arising from any defect or error.

Information furnished in this guide is believed to be accurate and reliable. However, no responsibility is assumed by Spectra Lo g ic fo r its use.
Because of continuing research and development, Spectra Logic may revise this publication from time to time without notice, and reserves the
right to change any product specification at any time without notice.

RXT is a trademark of, and Spectra, SpectraGuard, SpectraLogic, and the Spectra Logic logo are registered trademarks of Spectra Logic
Corporation. Some products or services mentioned in this guide are provided by companies other than Spectra Logic. Inquiries about one or more
of these products or services should be sent directly to the company in question. These brand or product names, registered trademarks, and
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Spectra RXT Troubleshooting Guide
Copyright © 2007 Spectra Logic Corporation. All rights reserved.

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• You may use the Software only on the Product with which it was sold.

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2

Notices

Spectra Logic Corporation: Contact Information

United States Office European Office

Mailing
Address

Phone

Fax

Spectra Logic Corporation
1700 N 55th Street
Boulder CO 80301
USA

[phone] or [phone]

[phone]

Web Site

http://www.SpectraLogic.com

Mailing
Address

Phone

Fax

Spectra Logic Europe Limited
Magdalen Centre
Robert Robinson Avenue
Oxford Science Park
Oxford
UK OX44 7 RW

[phone]

[phone]

3

Product Warnings

AC Power

Warning: Risk of electrical shock. To remove AC power from the Spectra

RXT150, unplug the power cord from the power inlet. There are
no user-serviceable parts within the unit.

High Voltage

Warning: The Spectra RXT150 contains high-voltage components that can

cause injury or death. Only service personnel should replace or
install high-voltage components.

Notices

4

Contents

Chapter 1. Introduction 7

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 2. Troubleshooting the RXT150 8

Ejecting RXT Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Checking Messages and Flash Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Capturing Debug Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Resetting the RXT150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 3. Troubleshooting RXT Media 22

Before Replacing Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Replacing a Disk Drive in

Silver and Green RXT Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Replacing a Disk Drive in Gold RXT Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Finish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

5

Contents

Chapter 4. Warranty and Repair 37

RXT Media Recommendation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Contacting SpectraGuard Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

RMA Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

RXT150 Repair Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

RXT Media Repair Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

6

1 Introduction

About This Guide

This guide describes the troubleshooting procedures for the Spectra RXT150 and
Spectra RXT media.

Intended Audience

This guide is written for Spectra RXT150 users, who should already be familiar with
the technical tasks associated with the maintenance and operation of backup systems.

Related Publications

The following publications related to the Spectra RXT150 are also available from
Spectra Logic at www.spectralogic.com:

•The Spectra RXT150 User Guide describes the configuration and use of the Spectra
RXT150, including installation, configuration, and use.

•The Spectra RXT150 Release Notes provides the most up-to date information about
the RXT150, including information about the latest firmware releases.

•The Spectra RXT SCSI Differences Guide outlines differences between RXT SCSI
commands and LTO-2 (Ultrium-TD2) commands.

Conventions Used In This Guide

This guide highlights important information with the following conventions:

Note: Provides additional points or suggestions.
Caution: Provides information about how to avoid damage to equipment.
Warning: Describes ways to avoid personal injury.

This guide uses a caret (>) to describe a series of menu selections.
For example:

Select Configuration > Network.
means:
Select Configuration, then select Network.

7

2 Troubleshooting the RXT150

This chapter covers the following information:

• Ejecting RXT Media, below

• Checking Messages and Flash Codes on page 13

• Capturing Debug Files on page 15

• Resetting the RXT150 on page 20

Ejecting RXT Media

Note: Before you attempt to eject media in one of the following ways, be

sure to call SpectraGuard Technical Support. They may want to
have you gather logs or traces first so that they can analyze the
problem.

When an RXT media pack is stuck in a drive (that is, if a problem prevents the pack
from ejecting), try one of the following procedures:

• First, try using the Force Eject utility, as described on page 9.

• Next, try holding the Load/Unload button, as described on page 10.

• If the Load/Unload button has no effect, you can try using an Allen wrench for a
manual eject, as described on

Caution: If the RXT media pack fails to eject after attempting these

methods, contact SpectraGuard Technical Support for assistance.
Do not try other methods of forcing the RXT media out of the
RXT150.

page 11.

8

Chapter 2. Troubleshooting the RXT150

Using the Force Eject Utility

1. Log in to the RLC as a user with Administrative privileges.

2. Select Maintenance > Tools. The RXT Utilities screen appears (Figure 2-1).

Figure 2-1 The RXT Utilities screen, showing the Load/Unload RXT Media Pack utility.

3. Select Load/Unload Media Pack. The screen refreshes to show the details of the

utility (Figure 2-1).

4. Select Unload RXT Media pack, then select force.

5. Select Run.

• If this operation is successful, the RXT media pack ejects from the RXT150,
and the Load/Unload RXT Media Pack screen appears, confirming that the
pack is not longer loaded.

• If this operation is not successful, the RLC presents an error. Proceed to
Holding the Load/Unload Button on page 10.

6. Select Finish to complete the operation.

9

Chapter 2. Troubleshooting the RXT150

Holding the Load/Unload Button

Hold down the Load/Unload button (Figure 2-2) for approximately 15 seconds.

Note: This action causes the drive to reboot, which in turn causes a

forced eject. As a result of the reboot process, the host temporarily
loses contact with the drive.

Load/Unload

Figure 2-2 The Load/Unload button.

If this operation is not successful, proceed to Using an Allen Wrench for Manual Eject
on page 11.

10

Chapter 2. Troubleshooting the RXT150

Using an Allen Wrench for Manual Eject

Note: You need a #2 Phillips screwdriver and a 5/64 Allen wrench (not

included with the RXT150) to complete this procedure.

1. Stop any backups running to the RXT150 and power the unit down.

2. Unplug the power cable and all other cabling from the back of the unit.

3. Carefully turn the unit upside down.

4. Use a #2 Phillips screwdriver to remove the four screws attaching the cover

to the bottom RXT150 (Figure 2-3).

5. Carefully turn over the RXT150 again so that it is right side up.

Figure 2-3 The four screws on the bottom of the unit.

6. Use a #2 Phillips screwdriver to remove the three screws on the outer edges

of the back of the cover (Figure 2-4).

7. Carefully remove the cover by lifting it straight up and off the chassis.

Figure 2-4 The three screws on the back of the unit.

11

Chapter 2. Troubleshooting the RXT150

8. Locate the hole on the side of the RXT150. When you are looking at the front of

the unit, this hole is on the right side, near the back of the unit (Figure 2-5).

Front

Back

Figure 2-5 The hole on the right side of the unit.

9. Insert a 5/64 Allen wrench into the hole, and rotate the wrench counter-

clockwise. The pack slowly ejects.

10. After removing the media from the RXT150, replace the cover on the top of the

unit.

11. Secure the cover with the three screws on the back.

12. Carefully turn the unit over and secure the four screws on the bottom.

13. Turn the RXT150 right side up again and return it to operation.

12

Chapter 2. Troubleshooting the RXT150

Checking Messages and Flash Codes

The Spectra RXT150 proactively provides information to users in two different ways:
through the Web Interface and through the front panel’s digital display. The Web
interface provides messages, and the digital display provides flash codes. The
following sections describe how to use these helpful tools:

• Messages, below

• Flash Codes on page 14

Messages

The Messages icon appears on the status bar of the Web interface (Figure 2-6).

Messages Icon

Figure 2-6 The Messages icon on the status bar.

The Messages icon shows RXT150 and RXT media status, using these designations:

Symbol Description

A check mark in green Functioning correctly.

An i

in blue Check messages for information.

An exclamation point in yellow Check messages for status.

An X in red Check messages for error.

Meaning

When you select the Messages icon on the status bar (Figure 2-6), the System Messages
screen appears. Read the message(s), and follow any recommended steps. If you need
assistance, contact SpectraGuard Support.

13