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SpectraLink NetLink E340

SpectraLink I640, SpectraLink NetLink H340, SpectraLink NetLink 72-1065-09, SpectraLink NetLink E340, NetLink e340 Configuration And Administration Manual

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NetLink e340/h340/i640 Wireless Telephone
NetLink Telephony Gateway and SpectraLink Radio Protocol (SRP)
Configuration and Administration
Part Number: 72-1065-09
Issue J
Notice
SpectraLink Corporation has prepared this document for use by SpectraLink personnel and customers. The drawings and specifications contained herein are the property of SpectraLink and shall be neither reproduced in whole or in part without the prior written approval of SpectraLink, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.
SpectraLink reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult SpectraLink to determine whether any such changes have been made.
The terms and conditions governing the sale of SpectraLink hardware products and the licensing of SpectraLink software consist solely of those set forth in the written contracts between SpectraLink and its customers. No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity, response-time performance, suitability for use, or performance of products described herein shall be deemed to be a warranty by SpectraLink for any purpose, or give rise to any liability of SpectraLink whatsoever.
In no event shall SpectraLink be liable for any incidental, indirect, special, or consequential damages whatsoever (including but not limited to lost profits) arising out of or related to this document, or the information contained in it, even if SpectraLink has been advised, knew, or should have known of the possibility of such damages.
Trademark Information
SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registered trademarks of SpectraLink Corporation. The SpectraLink logo is a registered trademark in the United States of America and in other countries. All other trademarks used herein are the property of their respective owners.
SpectraLink Corporation 5755 Central Avenue Boulder, CO 80301 303 440 5330 or 800 676 5465 www.spectralink.com
Copyright © 1998 to 2008 SpectraLink Corporation. All rights reserved
Information in this document is subject to change without notice and does not represent a commitment on the part of SpectraLink Corporation. The software described in this document is furnished under a license and may only be used pursuant to the terms of (1) SpectraLink's software license agreement available at
http://www.spectralink.com/softwareUpdates
OR (2) the terms and conditions previously agreed to in writing between the user and SpectraLink Corporation OR (3) the terms and conditions previously agreed to in writing between the user and an authorized SpectraLink reseller (each, the “Agreement”). The software may be used only in accordance with the terms of the Agreement. No part of this manual, or the software described herein, may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose except for the sole intent to operate the product or without the express written permission of SpectraLink Corporation.
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Note concerning the NetLink Wireless Telephones:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
TUV Rheinland of North America is a Nationally Recognized Testing Laboratory (NRTL) in the United States and is accredited by the Standards Council of Canada to test and certify products to Canadian National Standards. Clients can demonstrate compliance for both U.S. and Canadian markets through a single mark (cTUVus) on their product(s) which denotes compliance to U.S. and Canadian National Standards.
WARNING: Changes or modifications to this equipment not approved by SpectraLink Corporation may cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate this equipment.
WARNING: SpectraLink products contain no user-serviceable parts inside. Refer servicing to qualified service personnel.
IMPORTANT SAFETY INFORMATION
Follow these general precautions while installing telephone equipment:
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed for
wet locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line has
been disconnected at the network interface.
• Use caution when installing or modifying telephone lines
Please visit spectralink.com to view regulatory declarations.
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Table of Contents
1. About This Document 5
1.1 SpectraLink Corporation Model Numbers 5
1.2 Related Documents 5
1.3 Customer Support Hotline 5
1.4 Icons and Conventions 5
2. NetLink Wireless Telephone Overview 6
2.1 SpectraLink Voice Priority (SVP) 6
2.2 QoS and Security 6
2.3 Quick Start Guide 7
2.4 NetLink Wireless Telephone Specifications 8
2.5 Handset Display 9
2.6 Startup Sequence 10
2.7 Handset Modes 11
2.8 Handset Displays 12
3. NetLink Wireless Telephone Configuration 13
3.1 The Admin Menu 13
3.2 User-defined Preferences 20
4. License Management 26
4.1 Requirements 26
4.2 Configuration Process 27
5. Testing a Handset 28
6. Diagnostic Tools 29
6.1 Run Site Survey 29
6.2 Diagnostics Mode 31
6.3 Syslog Mode 34
7. Certifying the Handsets 36
7.1 Conducting a Site Survey 36
8. Software Maintenance 37
9. Troubleshooting 38
9.1 Access Point Problems 38
9.2 Configuration Problems 38
9.3 Infrastructure Problems 39
9.4 Dialtone Problems 39
9.5 Handset Status Messages 40
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1. About This Document
This document explains how to configure and maintain the NetLink e340, h340 and i640 Wireless Telephones (handsets) when used with the NetLink Telephony Gateway.
1.1 SpectraLink Corporation Model Numbers
This document covers the following registered model numbers:
SNP2400, RNP2400
1.2 Related Documents
SpectraLink 8000 Telephony Gateway: Administration Guide for SRP
(1725-36028-001)
SpectraLink 8000 SVP Server: Administration Guide for SRP
Available at http://www.spectralink.com/resources/manual_netlink.jsp.
LinkPlus Interface Guide
corresponding to the type of PBX) Available at http://www.spectralink.com/resources/interface_guides.jsp.
Polycom WLAN Compatibility Table Access Point Configuration Guide
corresponding to the type of access point.). Available at http://www.spectralink.com/resources/wifi_compatibility.jsp.
Best Practices for Deploying Enterprise-Grade Wi-Fi Telephony
Available at http://www.spectralink.com/resources/white_papers.jsp.
(1725-361xx-001 where xx indicates a number
1.3 Customer Support Hotline
SpectraLink wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.
1.4 Icons and Conventions
(1725-36032-001)
(1725-36040-001)
(1725-36xxx-001 where xxx indicates a number
white paper.
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
NORM
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This typeface indicates a key, label, or button on the NetLink Wireless Telephone (handset)..
2. NetLink Wireless Telephone Overview
The NetLink e340, h340 and i640 Wireless Telephones are mobile handsets for workplace telephone systems. The handset operates over an 802.11b wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly integrating with the NetLink Telephony Gateway and the site PBX, handset users are provided with high-quality mobile voice communications throughout the workplace. The handset gives users the freedom to roam throughout the workplace while providing all the features and functionality of a desk phone.
The handsets reside on the wireless LAN with other wireless devices using direct sequence (DS) spread spectrum radio technology. The handset radio transmits and receives packets at up to 11 Mb/s.
All SpectraLink products use our LinkPlus digital integration technology to integrate with various digital switch platforms. Using LinkPlus technology, handsets emulate digital telephone sets to deliver advanced capabilities such as multiple line appearances and LCD display features. See the PBX for information about mapping the PBX features to the handset.
LinkPlus Interface Guide
for your
2.1 SpectraLink Voice Priority (SVP)
SVP is the SpectraLink quality of service (QoS) mechanism that is implemented in the handset and AP to enhance voice quality over the wireless network. SVP gives preference to voice packets over data packets on the wireless medium, increasing the probability that all voice packets are transmitted efficiently and with minimum or no delay. SVP is fully compatible with the IEEE 802.11b standards.
2.2 QoS and Security
The NetLink SVP Server is an Ethernet LAN device that works with the AP to provide QoS on the wireless LAN. Voice packets to and from the handsets are intercepted by the NetLink SVP Server and encapsulated for prioritization as they are routed to and from an IP telephony server or gateway. See
SVP Server: Administration Guide for SRP
device.
NetLink Wireless Telephones support basic Wi-Fi Multimedia (WMM) as part of the
802.11e protocol. If the AP supports WMM, the handset automatically discovers and uses it. WMM does not replace the NetLink SVP Server as described in the following paragraph. WMM settings must be configured on the NetLink Telephony Gateway and on the NetLink SVP Server.
When the system employs four or fewer NetLink Telephony Gateways and no NetLink SVP Server, the NetLink Telephony Gateways provide SpectraLink Voice Priority (SVP). SVP is required for handling voice packets on an 802.11 WLAN. In this configuration the handsets are limited to a maximum of 2 Mb/s. If the 11 Mb/s transmission rate is desired, a NetLink SVP Server must be added to the system. Note that if any 2 Mb/s NetLink handsets are in use (PTB500’s) the NetLink e340/h340/i640 Wireless Telephones will automatically limit speed to 2 Mb/s to maintain compatibility.
SpectraLink 8000
for detailed information about this
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The NetLink e340/h340/i640 Wireless Telephones support Wired Equivalent Privacy (WEP) as defined by the 802.11 specification. SpectraLink offers the product with both 40-bit and 128-bit encryption.
NetLink Wireless Telephones also support the 802.11i protocol including Wi-Fi Protected Access (WPA and WPA2) pre-shared key (PSK). As vendors introduce access points (APs) that are eligible to become Wi-Fi Certified for WPA-PSK and/or WPA2-PSK, SpectraLink will determine their compatibility with the handsets and include them on the
The latest software versions are required to support the features described
in this document.
Polycom WLAN Compatibility Table.
2.3 Quick Start Guide
1. A wireless LAN must be properly configured and operational through the use of
802.11b wireless access points.
2. A NetLink Telephony Gateway must be available on the network and the
handset must be registered to it in order to load the appropriate software into the handsets. Most installations choose to take advantage of the TFTP server that accompanies the NetLink Telephony Gateway, making a separate TFTP server unnecessary.
3. The NetLink Telephony Gateway or NetLink SVP Server, which controls the
QoS on the wireless LAN for the handsets, must be on the same subnet as the handsets and have the proper versions of software.
4. Download the correct NetLink Wireless Telephone software per section 4.2
Configuration Process
Telephony Gateway, or a separate TFTP server.
5. Download updates to the NetLink SVP Server software (if the NetLink SVP
Server is installed) per
SRP
Chapter 5, section on Software Updates
6. Download updates to the NetLink Telephony Gateway software per
8000 Telephony Gateway: Administration Guide for SRP Maintenance
7. Configure your handset to ensure that it associates with the wireless LAN, has
the appropriate software and is registered to the appropriate NetLink Telephony Gateway.
.
IP multicast addresses are used by the NetLink i640 Wireless Telephone. This requires that multicasting be enabled on the subnet used for the NetLink Wireless Telephones, SVP Server, and Telephony Gateways.
Routers are typically configured with filters to prevent multicast traffic from flowing outside of specific domains. The wireless LAN can be placed on a separate VLAN or subnet to reduce the effects of broadcast and multicast traffic from devices in other network segments.
. Ensure the software is properly loaded on the NetLink
SpectraLink 8000 SVP Server: Administration Guide for
.
SpectraLink
chapter 18,
Software
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2.4 NetLink Wireless Telephone Specifications
NetLink e340/h340 Wireless Telephone1 NetLink i640 Wireless Telephone
Radio frequency 2.4000 – 2.4835 GHz
Transmission type Direct sequence spread spectrum (DSSS)
Transmit data rate Up to 11 Mb/s
Radio QoS SpectraLink Voice Priority (SVP), WMM
Wireless security Wired Equivalent Privacy (WEP), 40-bit and 128-
bit; Cisco FSR; WPA-PSK, WPA2-PSK
FCC certification Part 15.247
Management DHCP, TFTP
Voice encoding ADPCM (Proprietary)
Transmit power up to 100 mW peak, < 10 mW average (U.S./N.A.)
Display Pixel-based (up to 4-line x 18-character)
alphanumeric, plus line and status indicators
e340/h340 dimensions 5.5” x 2.0” x 0.9” (14.0 x 5.1 x 2.3 cm)
i640 dimensions 5.9” x 2.2” x 1.0” (15.0 x 5.6 x 2.5 cm)
e340/h340 weight 4.2 ounces (119.0 g)
i640 weight 6.0 ounces (170.1 g)
Battery capacity 4 hours talk time, 80 hours standby (30 hours
standby if PTT is enabled)
1
The NetLink e340 Wireless Telephone is shown. The NetLink h340 Wireless Telephone’s specifications are
identical to the NetLink e340 Wireless Telephone’s specifications.
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2.5 Handset Display
See the handset emulates the features of the PBX utilized at your site. The following general explanations may not apply due to differences in PBX configurations.
Alphanumeric
Display information provided by the PBX when the handset is off-hook will be passed directly to the handset main display. Certain characters may be used by the PBX that are not implemented in the handset, such as definable and special characters.
Signal strength
The Signal Strength icon indicates the strength of the signal from the access point and can assist the user in determining if the handset is moving out of range. It is always present on the display in the upper left corner.
Battery charge
The Battery icon indicates the amount of charge remaining in the Battery Pack. It is always present on the display in the upper right corner. There are three levels and when only one level remains there is limited talk time remaining and the Battery Pack needs to be charged.
Voicemail
The Voicemail icon is activated when a new voice mail message is received if the feature is supported by the phone emulation. It appears to the right of the Signal Strength icon.
LinkPlus Interface Guide
for your PBX for information about how the
Download
Indicates that the handset is checking for or downloading code. This icon only appears while the handset is running the over-the-air downloader. It appears to the right of the Signal Strength icon in the same location as the Voicemail icon.
Ringing and tones
The ringing types (normal or vibrate) are selected by the handset user and are not accessible or changeable by the PBX. The audible and vibrating ringer on the
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handset will follow the protocol command provided by the PBX if the user selects
PBX cadence described in section 3.2
User-defined Preferences
.
Audio features
Speaker-phone features are not available on the handset unless using the NetLink Docking Station.
Line indicators
The Line Indicator bullets on the handset will convert to a solid or flashing number to mimic the Line LEDs on the deskset, based on the assignment made at the PBX.
2.6 Startup Sequence
The handset goes through an initialization sequence at startup. The line icons 1 through 9 display and count down as the handset steps through this sequence. This is usually very rapid. If there is any difficulty at any step that prevents initialization from continuing, an error message will display and the related icon(s) will stay on. Please see the instructions on how to handle error messages that occur during initialization.
Icon The icon(s) shown in bold turns off when:
Handset Status Messages
table at the back of this document for
123456789 The handset has located and authenticated and associated with at least one AP, and is proceeding to
bring up higher-layer networking functions.
12345678 The handset is either configured for Static IP, or if configured for DHCP the DHCP discovery process
has started.
1234567 If DHCP is configured, a DHCP response was received which contains a good DNS server
configuration.
123456 Note: Only valid on non-SRP protocol. Indicates one of the following:
Static IP configuration, or SVP Server address found in DHCP response, or SVP Server address found via DNS lookup.
12345 All networking functions are complete (notably, DHCP) and the handset is proceeding with
establishing the SRP link to the NetLink Telephony Gateway.
1234 The SRP link is established, all network stack initialization is complete, proceeding with application-
specific initialization.
123 The link between the handset and the NetLink Telephony Gateway is established.
(no icons)
EXT. XXX
Initialization is complete. The handset is in standby mode ready to receive and place calls.
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2.7 Handset Modes
Standby (on-hook)
In the standby mode the handset is waiting for an incoming call or for the user to place an outgoing call. The extension number is shown on the display and there is no dial tone. In this mode, the handset is conserving battery power and wireless LAN bandwidth.
When an incoming call occurs the handset enters a transitional state and will ring until the call is answered by pressing the Start Call key or the End Call key is pressed to silence the ringing.
Active (off-hook)
To place a call, press the Start Call key. This transitions the handset to active off­hook mode. There is a dial tone, the handset is in communication with the PBX, and the display shows information as it is received from the PBX. The user may place a call or press the FCN, MENU or LINE key to access operations.
The handset is also in the active mode when an incoming call is answered.
When an incoming call occurs during an active call the handset will play the second line ringing sound until the call is answered, the caller hangs up, or the call transfers to voice mail. If End Call is pressed, the first call is terminated and the handset reverts to a full ring.
The active modes utilize the most bandwidth and battery power. To conserve these resources, return the handset to the standby mode when a call is completed by pressing the End Call key.
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2.8 Handset Displays
Status display
Displays information from the PBX in two lines of text and displays available softkeys in the softkey display area. The PBX text may be truncated as some PBXs send 24 characters and the handset display area is 16 characters.
LINE display
Most, but not all, PBXs allow for more than one line appearance. The line appearances are mapped to corresponding line icons across the top of the handset display.
MENU display
Most, but not all, PBXs have expanded features that are programmed to the softkeys on the handset. Pressing the MENU key from the active state displays the full list of features that have been programmed to the softkeys and their shortcut. OAI features, if assigned, will also be displayed with their shortcuts. If configured, pressing MENU in an active state will display the diagnostic menus.
FCN display
The FCN key is used to scroll through the softkey display area. Pressing the FCN key will display the next level of programmed softkeys. Pressing it repeatedly will scroll through all four levels, or as many levels as have been programmed.
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3. NetLink Wireless Telephone Configuration
Prior to configuring a NetLink e340, h340, or i640 Wireless Telephone, it must be associated with one and only one line on one of the NetLink Telephony Gateways. Then it must be configured per the instructions in this section. The following instructions assume that the handset has been properly associated with a line on a NetLink Telephony Gateway. See
Administration Guide for SRP
associated, the system will continue normal operation.
SpectraLink 8000 Telephony Gateway:
for additional information. While handsets are being
Use the administrator to be sure you are correctly assigning telephone parameters.
The NetLink Configuration Cradle is an accessory device designed to automate configuration of e340, h340, and i640 models of the NetLink Wireless Telephone. The Configuration Cradle is connected to a PC via a serial cable. A downloadable Configuration Cradle program runs on the PC and enables the system administrator to establish and store configuration options for system, group and user levels. A configuration plan may be set up in the program and downloaded into a handset or a configured handset may be placed in the cradle and its configuration may be uploaded and edited or saved.
Please see your service representative or contact SpectraLink Customer Service for more information about this time-saving device.
Wireless Device Planning Worksheets
3.1 The Admin Menu
The Admin menu contains configuration options that are stored locally (on each handset). Every handset is independent; if the default settings are not desired, the admin options must be set in each handset requiring different settings.
Opening the Admin menu
1. With the handset powered OFF, simultaneously press and hold the Power On
and Power Off keys.
filled out by the network or system
2. Release the Power On key, wait for a single beep, then release the Power Off key.
The first option on the Admin menu displays.
If an admin password has been set, the display will require its entry before
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opening the Admin menu. If no password is set, the display will proceed directly into the Admin menu.
Entering and editing Admin menu options
An asterisk (*) next to an option on the display indicates that the option is selected. Use the Up, Down, and Select side buttons and the softkeys to navigate and select:
Up/Down buttons:
Select button:
OK softkey
Save softkey:
Bksp softkey:
Cncl softkey:
Up softkey:
Exit softkey:
End Call key:
Display previous/next menu item.
Selects the menu item or option.
Selects the menu item or option.
Saves the entry.
Backspaces to allow editing of entry.
Cancels edit and returns to previous menu level.
Returns to previous menu level.
Exits the menu (at the top level).
Exits to standby mode (from any level)
Alphanumeric string entry
1. Press the first digit/letter. The digit displays. Press the key again to scroll through
the letters associated with that key.
Example: If you press 2 repeatedly, you will see 2, A, B, and C, a, b, and c.
The following table shows which key will allow you to enter non-numeric characters or other characters not represented on the keypad.
To Enter Press
. - _ ! # $ % & ‘ ( ) * + , : ; / \ = @ ~ 1
Space 0
Q,q 7
Z,z 9
2. When the correct entry displays, press the right-arrow key to move on to the
next character. Repeat for each digit/letter of the entry. To erase, press the left­arrow key or
3. Press the
Press the
Bksp softkey to erase the previous character.
Save softkey to save the entry. Cncl softkey to abort and return to the menu without saving any
changes.
The following table lists the Admin menu items. The default settings have an * prior to the option. Detailed descriptions of each item appear below the table.
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