SpectraLink s340 User Manual

NetLink e340/h340/i640 Wireless Telephone and Accessories
NetLink s340 Docking Station NetLink s640 Docking Station NetLink Desktop Charger NetLink Dual Charger NetLink Quad Charger
User Guide
SpectraLink Radio Protocol (SRP) Cisco SCCP Protocol ITU H.323 Protocol MGCP Protocol SIP Protocol
Part Number: 72-1004-01
Issue F
SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide
Notice
SpectraLink Corporation has prepared this document for use by SpectraLink personnel and customers. The drawings and specifications contained herein are the property of SpectraLink and shall be neither reproduced in whole or in part without the prior written approval of SpectraLink, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.
SpectraLink reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult SpectraLink to determine whether any such changes have been made.
The terms and conditions governing the sale of SpectraLink hardware products and the licensing of SpectraLink software consist solely of those set forth in the written contracts between SpectraLink and its customers. No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity, response-time performance, suitability for use, or performance of products described herein shall be deemed to be a warranty by SpectraLink for any purpose, or give rise to any liability of SpectraLink whatsoever.
In no event shall SpectraLink be liable for any incidental, indirect, special, or consequential damages whatsoever (including but not limited to lost profits) arising out of or related to this document, or the information contained in it, even if SpectraLink has been advised, knew, or should have known of the possibility of such damages.
Trademark Information
SpectraLink The SpectraLink logo LinkPlus Link NetLink SVP
Are trademarks and registered trademarks of SpectraLink Corporation.
All other trademarks used herein are the property of their respective owners.
SpectraLink Corporation 5755 Central Avenue Boulder, CO 80301 303 440 5330 or 800 676 5465 www.spectralink.com
Copyright © 1998 to 2006 SpectraLink Corporation. All rights reserved
Information in this document is subject to change without notice and does not represent a commitment on the part of SpectraLink Corporation. The software described in this document is furnished under a license and/or copyright and may only be used with the terms of SpectraLink’s software license agreement as found in this manual or at http://www.spectralink.com/consumer/resources/software_updates.jsp used only in accordance with the terms of the agreement. No part of this manual, or the software described herein, may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose except for the sole intent to operate the product or without the express written permission of SpectraLink Corporation.
. The software may be
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SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide
Table of Contents
The NetLink e340 Wireless Telephone 4 The NetLink h340 Wireless Telephone 5 The NetLink i640 Wireless Telephone 6 Operating Instructions 7
Status Indicators 7 Modes of Operation 8 Basic Operation 9 The Wireless Telephone Headset 10 System Feature Activation 11 Using the Softkeys 12 Setting User Preferences 13 Navigation 14 Lock keys 14 Ring options 14 Phone options 15 System info 15 Extension 16 Push-to-talk (PTT) 16 Push-to-talk operation 16
NetLink e340/h340/i640 Wireless Telephone Accessories 19
The NetLink Docking Station 19 Battery Packs 27 NetLink Desktop Chargers 29 NetLink Dual Chargers 30 NetLink Quad Chargers 32 Important Notes about Chargers and Battery Packs 34
General Care of the Handsets and Chargers 35 Tips For Use 36
PLEASE NOTE: 36
Appendix A: Cisco SCCP Protocol 37
Overview 37 Feature Access 38
Appendix B: ITU H.323 Protocol 40
Overview 40 Feature Access 40
Appendix C: MGCP Protocol 42
Overview 42 Feature Access 42
Appendix D: Mitel Networks 43
Overview 43 Feature Access 45
Safety and Regulatory Information 46
NOTE CONCERNING THE WIRELESS TELEPHONES 49 OPERATIONAL WARNINGS 49 ELECTRO MAGNETIC INTERFERENCE/COMPATIBILITY 50 INTERNATIONAL CERTIFICATIONS: 51 SPECIFIC ABSORPTION RATE (SAR) INFORMATION: 52
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SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide

The NetLink e340 Wireless Telephone

(shown actual size)
The NetLink e340 Wireless Telephone supports a broad range of enterprise applications and is ideally suited for the general office, finance or hospitality environments. This compact handset offers a rich set of features including a high-resolution graphic display, menu-driven functions and messaging capability – all within a lightweight ergonomic design. A full set of accessories is available including headsets, chargers and carrying cases.
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SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide

The NetLink h340 Wireless Telephone

(shown actual size)
The NetLink h340 Wireless Telephone is a more durable version of the NetLink e340 Wireless Telephone and is ideally suited for healthcare environments. The handset offers the same features as the NetLink e340 Wireless Telephone including optional interfacing to nurse call systems and other applications commonly used in healthcare environments. A full set of accessories is available including headsets, chargers and carrying cases.
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SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide

The NetLink i640 Wireless Telephone

(shown actual size)
The NetLink i640 Wireless Telephone is the industry’s most durable handset for workplace applications. All features available on the NetLink e340 Wireless Telephone are included. Push-to-talk functionality is also available for broadcast communication among personnel, eliminating the need for two-way radios or walkie-talkies. The large earpiece seals out background noise and provides comfort for frequent or long calls. A full set of accessories is available including headsets, chargers and carrying cases.
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SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide

Operating Instructions

Your NetLink Wireless Telephone is a state of the art communication device that utilizes radio wave technology to send and receive voice transmissions. It is designed to operate like the familiar cell phone. However, the handset utilizes the private telephone system installed in your facility and will not operate outside the area reached by this system. Additionally, the features that are available depend on how the handset has been programmed by your system administrator.

Status Indicators

1 ▪ ▪ ▪ ▪ ▪ ▪ ▪
◄ ►
▲ ▼
Battery Low
[No Service message]
[Melody]
The following guide is meant to provide general information about your handset. Contact your system administrator for additional information on how your handset functions within your telephone system.
The line indicators are associated with line access keys. In the preceding diagram, line 1 is active.
A left or right arrow is displayed when the screen can be toggled either left or right to display more characters as described above.
Up and down arrows are displayed when the menu has additional options above or below what is shown in the display area.
The battery icon indicates the amount of charge remaining in the Battery Pack. The level indications are approximations of the remaining Battery Pack life. They do not indicate equal amounts of Battery Pack Life. When only one level remains, the Battery Pack needs to be charged.
The Voicemail icon is activated when a new voice mail message is received if the feature is supported by the phone emulation. It appears to the right of the Signal Strength icon.
This message displays and an alarm sounds when the handset is in standby mode and the Battery Pack is critically low. The handset cannot be used until the Battery Pack is charged.
If warning tones are not disabled, an alarm will sound and a descriptive message displays when the handset cannot receive or place calls. You may be outside of the covered area. Walk back into the covered area. The in-service tone indicates service is re­established.
The signal strength icon indicates the strength of the signal and can assist the user in determining if the handset is moving out of range.
The download icon indicates that the handset is downloading code. This icon only appears while the handset is running the over-the-air downloader. It appears to the right of the Signal Strength icon in the same location as the Voicemail icon.
A melody is played after the handset is powered on for the first time following a completed charge (Charge Complete).
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SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide

Modes of Operation

Standby mode
Active mode
Push-to-talk mode
(NetLink i640 Wireless Telephone
The handset uses different amounts of power and bandwidth in different modes of operation. Bandwidth is provided by access points located throughout your facility. Bandwidth availability varies by type of access point. The Battery Pack in your handset provides about four hours of talk time or 80 hours in the Standby mode (see below).
If push-to-talk (NetLink i640 Wireless Telephone only) is allowed in the Admin menu and enabled by the user, standby Battery Pack life is decreased to about 30 hours.
Conservation of battery life and bandwidth is possible when you understand the modes and use them appropriately.
In the standby mode the handset is waiting for an incoming call or for the user to place an outgoing call. The extension number is shown on the display and there is no dial tone. In this mode, the handset is conserving battery power and bandwidth.
You may set certain preferences in the user option menu described later. This menu is accessed from the standby mode.
It is important to return to the standby mode after finishing a call by pressing the
TEnd CallT key. Unless otherwise directed, the following
instructions for using the handset assume that it is in Standby mode. To place a call, press the
TStart CallT key. This transitions the handset
to active off-hook mode. There is a dial tone, the handset is in communication with the PBX, and the display shows information as it is received from the PBX.
The handset is also in the active mode when you receive a call.
In certain PBX integrations, some features are designed to be accessed from an active on-hook mode. To go on-hook while still active, you may be directed to press the
TLineT key or a Release feature
key.
See the Appendices for information about on-hook dialing (cell phone dialing).
Whenever you are in active mode, whether off-hook or not, the handset requires the most bandwidth of any mode.
To conserve bandwidth and battery power, when you have completed a call or are finished accessing active mode menus and features, press the
TEnd CallT key to exit the active mode and return to
the standby mode.
The push-to-talk mode utilizes a common channel for incoming and outgoing radio communication. Outgoing communication uses the
only)
same amount of bandwidth as the off-hook mode. Incoming communication uses about half as much.
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SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide

Basic Operation

Turn the handset on
Press and hold the chirps sound. Release the key. The in-service tone sounds and the extension number displays. The handset is now in standby mode, ready to make and receive calls.
Turn the handset off
While in standby mode, press and hold the chirp sounds and the handset turns off. The handset cannot be directly turned off during a call. End the call first and then turn the handset off.
Make a call or
Press the
TStart CallT key and then dial the number.
go off hook
Select a line
If multiple lines are available, your telephone system may require you to select a line before dialing a number. Press the the number key of the line you wish to use. You may hear a dial tone.
Dial a number
Dial calls with the handset exactly as with your desk phone. You may dial extension numbers, internal numbers, or make external calls, depending on the setup of your PBX. You may hear a dial tone, then press the number keys to dial the number.
Answer a call
The handset will ring or vibrate to alert you to an incoming call. Additionally, a line number on the display may flash, and the display may show information about the call, such as caller’s name and extension.
To answer a call, press the ear and speak with a normal tone of voice.
If you are on a call and hear subdued ringing, a call is coming in on a second line. The line number on the display may be flashing. To answer this call, put your first call on hold and press the then press the line number of the second call.
Headset answer
Hang up
When a headset is plugged into the handset, the
# key may be pressed to answer a call.
or
To hang up, press the each call.
Unlock Keypad
Lock Keypad
Change speaker volume
Press the
Press
You may increase or decrease the volume of the speaker while in a
Unlk softkey, then #, to unlock the keypad.
FCN, then Select, to activate Lock Keys on the Standby Menu.
call by pressing the corresponding the left side of the handset.
Change ring volume
You may increase or decrease the ring volume on the NetLink i640 Wireless Telephone by pressing the corresponding buttons located on the left side of the handset while it is ringing.
Silence while ringing
You may silence a ringing handset by pressing the This action does not interrupt the call and the caller may leave a voicemail message.
Backlight
The backlight comes on when any key is pressed or when there is an incoming call and stays on for ten seconds. It turns off after ten seconds if another key is not pressed within that period.
TPower On Tkey for about one second, until two
TPower OffT key. One
TLINET key and
TStartT Call key, hold the earpiece to your
LINE key,
Start Call, 0 – 9, *
End Call key. Be sure to do this at the end of
Up and Down buttons located on
Up and Down
End Call button.
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SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide

The Wireless Telephone Headset

SpectraLink offers optional headsets for use in noisy environments or if you need to have your hands free while talking on the handset.
To use the headset, simply plug it into the jack on the bottom of the handset.
While using a headset, the handset will only ring externally for NetLink e340/h340 Wireless Telephone models. There is no internal headset ring for these models.
The NetLink i640 Wireless Telephone does have an internal headset ring. An incoming call will ring in the earpiece. The handset will also ring externally.
The headsets offered by SpectraLink are specially designed to work properly with the NetLink Wireless Telephone. We do not recommend using other headsets.
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SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide

System Feature Activation

View Shortcut menu*
Using the Select button
Using the Shortcut keys
Example:
* See the Appendices for variations when protocols other than SRP are used.
The features that have been programmed in your system may be viewed and activated through the Shortcut Menu and Softkey Functions. See the Appendices for variations when protocols other than SRP are used.
System features that are accessible by the NetLink Wireless Telephone may be viewed by going off hook (pressing the key) and then pressing the
MENU key. A feature menu displays in
Start Call
the Main display area. This is the Shortcut Menu.
The Shortcut Menu lists the feature shortcut, if any, and the feature description. As you scroll through the features by pressing the
Down buttons, the feature abbreviation is highlighted in the
and
Up
softkey function display area. To activate a feature, you may press its softkey, its shortcut key, or the
Select button while the option is
highlighted. To use the
press
Select key, press Up or Down to highlight an option, then
Select to activate the feature.
Programmed features may have the number 1-9, *, 0, or # in the left column of the Shortcut Menu. This designates the shortcut key that activates that feature. To activate the feature using its shortcut key, press the shortcut key at any time while in the Shortcut Menu. The feature will activate whether or not that feature is currently displayed or highlighted. No shortcut indicates that the feature does not have a shortcut and this is generally the case with primary level softkey functions.
If the Transfer feature is programmed to shortcut key 2, the Shortcut Menu will display
2 Transfer
When the Transfer option is highlighted in the menu,
Xfr will be
highlighted in the softkey function display area. To activate the Transfer feature, press
2.
You may also press the corresponding softkey. Alternately, you may scroll to the option and press
Select.
If you are not already scrolling through the Shortcut Menu, simply
MENU + 2 to activate the Transfer feature.
press
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SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide

Using the Softkeys

View Softkey functions
Using the Shortcut keys
Example:
Note:
* See the Appendices for variations when protocols other than SRP are used.
The softkeys on your NetLink Wireless Telephone enable you to quickly activate system features. There are four softkeys and up to 16 features programmed for softkey access. See the Appendices for variations when protocols other than SRP are used. The display area directly above each softkey is programmed with a feature abbreviation to guide your access to the feature. The softkeys are referred to from left to right as A,B,C,D. In our diagram, the corresponding display area is labeled Aaaa, Bbbb, Cccc, Dddd.
The softkeys operate with a toggle function. Press the left or right side of the key to activate the corresponding softkey feature.
The first four primary softkey features are displayed in the softkey function display area by default. To view all of the features that can be activated through the softkeys, go off hook (briefly press the
Start Call key) and then press the FCN key. The second set of feature
abbreviations will display in the softkey display area. Each time the
FCN key is pressed, a different set of features is displayed, until all 16
possible features have been displayed. The softkey features display in the same sequence as they appear on the Shortcut Menu.
Activate any feature while its abbreviation is displayed by pressing the corresponding softkey.
While scrolling through the softkey functions, a shortcut key may be pressed to activate its corresponding feature, whether or not that feature is currently displayed in the softkey function display area.
Because system features vary, your system administrator will explain them in reference to your telephone system.
Using the previous example for the Transfer function: If the Transfer function is assigned to softkey A in the second level row,
Xfr will display in the Aaaa softkey display area when the FCN
then key is pressed. Therefore, while in a call press
FCN + (softkey A) to
transfer the call. Alternately, you may use the shortcut key by pressing may also press
MENU + 2 as described in the Shortcut Menu section
FCN + 2. You
above.
PBX systems function differently. If your handset does not conform to these instructions, contact your system administrator for function clarification.
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SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide

Setting User Preferences

Standby menu item 2nd Level 3rd Level 4th Level Lock Keys Language [List per download] Ring Options Telephone Ring Ring Cadence Off
Ring Tone *Tone 1
Ring Volume+ Bars Vibrate Cadence *Off
Ring Delay** *No Delay
Auxiliary Ring 1 Auxiliary Ring 2 Phone Options Noise Mode *Normal
Key Tones *Enable Tones
Warning Tones *Enable warnings
Display Contrast Contrast % Keypad Autolock *Disable
System Info Phone IP Addr Gateway IP Addr Firmware Version Extension Push-to-talk+ Channel Current Channel: X
Enable/Disable PTT Enabled
Audio Volume Bars Tone Volume Bars
* Default setting **shows up when Ring Cadence and Vibrate Cadence are both set to a value other than “Off” + These options are available only on the NetLink i640 Wireless Telephone
When the handset is in standby mode (on but not in use), press and briefly hold
FCN to display the Standby menu which allows you to set
user options. Check with your system administrator for specific features supported by your handset.
*PBX Continuous Short Pulse Long Pulse
Tone 2 Tone 3 Tone 4 Tone 5
PBX Continuous Short Pulse Long Pulse
5 Second Delay 10 Second Delay
High Severe
Disable Tones
Disable warnings
5 seconds 10 seconds 20 seconds
1 2 3 4 5 6 7 8 New Channel = ?
*PTT Disabled
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SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide

Navigation

Up/Down buttons:
Select button:
OK softkey:
Save softkey:
Bksp softkey:
Cncl softkey:
Up softkey:
Exit softkey:
End Call key:

Lock keys

Ring options

Telephone ring
Ring cadence
Ring tone
Ring volume
(NetLink i640 Wireless Telephone
Vibrate cadence
display previous/next menu item.
selects the menu item or option.
selects the menu item or option.
saves the entry.
backspaces to allow editing of entry.
cancels edit and returns to previous menu level.
returns to previous menu level.
exits the menu (at the top level).
exits to standby state (from any level)
Locks/unlocks the keypad. When enabled, the Keypad Lock option will lock the keypad immediately. If the keypad is locked, it may be unlocked by the end user pressing the softkey and then the # key.
Allows the user to set the ring for three separate functions.
Telephone Ring is used for usual telephony functions. The Auxiliary Rings may be used to set ringing patterns for OAI
applications.
Allows the user to set a distinctive ring style, volume and sequence. Select from an audible ring or a vibrate-only ring or a vibrate ring along with or followed by an audible ring.
The cadence is the rhythm of the ring. It may be set to a pre­programmed ring cadence or it may be set to obtain its cadence from the PBX. The
PBX option is designed to utilize any
distinctive rings sent by the PBX while allowing the user to set unique rings for auxiliary applications.
Off: silent
PBX
: PBX determines ring cadence (e.g. the PBX may send
rings that differentiate between internal and external calls.)
Continuous: rings continually until answered
Short Pulse: rings in short bursts
Long Pulse: rings in long bursts
The
Play softkey allows the user to preview the tone before
selecting. If Ring Cadence is turned off, the Ring Tone option will not appear on the menu. Select from five available tones (scroll to
Tone 5 option).
The graduated volume bar indicates the levels. This setting may be overridden by adjusting volume while the handset is ringing.
only)
Select a volume level by pressing the and then pressing the
OK softkey. If Ring Cadence is turned
Up and Down side buttons
off, the Ring Volume option will not display.
The Vibrate cadence options are the same as for Ring Cadence.
Unlk
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SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide

Phone options

Display contrast
Keypad autolock
Ring delay
Auxiliary ring 1 Auxiliary ring 2
Noise mode
Key tones
Warning tones:
Determines how long the vibrate cadence will play before the audible ring starts. If the Ring Cadence or Vibrate Cadence is turned off, the Ring Delay option will not appear on the menu. Select the desired length of Ring Delay:
No delay: the audible ring starts as soon as the handset starts to
vibrate.
5 second delay: the handset vibrates for five seconds before
the audible ring starts.
10 second delay: the handset vibrates for ten seconds before
the audible ring starts.
Designed to be utilized by OAI applications, enabling the user to set a distinctive ring for these applications. Select the desired Auxiliary Ring
Provides options that describe the noise level in your environment. Selecting the correct option will adjust the handset to account for background noise. Select most office environments; noise; or
Severe for extremely noisy conditions. Use of the
High for moderate background
Normal for
non-Normal modes is not recommended unless you are in a loud environment or you may find it difficult to be heard on your handset.
Determine if tones play when keys are pressed. Key tones are enabled by default. Turn key tones on or off.
Play to alert user to various conditions, such as system up or down, out of range, etc. These tones are enabled by default. Turn warning tones on or off.
Adjusts the display for different lighting situations. Set contrast by pressing the contrast is displayed and then pressing the
Up and Down side buttons until the desired
OK softkey.
Locks the keypad automatically when in standby mode. The automatic locking function of the keypad may be disabled (the default) or adjusted for a delay before locking. Select desired keypad autolock delay:
Disable: the keypad will not lock.
5 seconds: the keypad will lock in five seconds
10 seconds: the keypad will lock in ten seconds
20 seconds: the keypad will lock in 20 seconds

System info

Phone IP address
Gateway IP address or
Server IP address
Firmware version
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Displays the IP address currently assigned to the handset. This number may not be edited.
Displays the IP address currently assigned to the NetLink Telephony Gateway (in SRP) or the SVP Server IP (in other protocols—see appendices).
Displays the software version running the handset.
SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide

Extension

Displays the extension currently assigned to the handset. This number is for display purposes only; entering it does not assign the extension in the host telephone system.

Push-to-talk (PTT)

The NetLink i640 Wireless Telephone incorporates push-to-talk functionality. PTT may be allowed or disallowed in the Admin menu. If allowed, the user may enable or disable locally, and may set the channel, tone volume and audio volume. The menu for push-to­talk does not appear if PTT is disallowed on the Admin menu or if no channel is enabled on the Admin menu.
Channel
Enable/Disable
The current channel is displayed. The user may enable any PTT channel that has been allowed in the Admin menu by entering the corresponding number from the keypad. If PTT has been enabled in this handset, the default channel is the lowest allowed channel as set in the Admin menu.
Enable turns on PTT mode. Disable turns off PTT mode. PTT is
disabled by default.
If PTT is allowed in the Admin menu and enabled by the user, standby Battery Pack life is decreased to about 30 hours.
Audio volume
Tone volume
(Additional options may be present. Contact your system administrator for information.)
Used to adjust volume of PTT audio and tones. The graduated volume bar indicates the levels. The Audio Volume setting may be overridden by adjusting volume while the handset is in a push-to­talk call. Select a volume level by pressing the buttons and then pressing the
OK softkey.

Push-to-talk operation

Overview
Selecting a channel
Call period
The push-to-talk feature allows NetLink i640 Wireless Telephones to operate in a push-to-talk (PTT) group broadcast mode in addition to the standard telephone operation.
The NetLink i640 Wireless Telephone supports eight multicast channels with the current channel saved in memory on the handset. A PTT call is initiated by pressing the right side of the handset. All NetLink i640 Wireless Telephones that are monitoring that channel will hear the transmission.
PTT dialogue is interrupted when you answer a PBX call. When the PBX call is ended, PTT dialogue resumes if in an active call.
See Setting User Preferences above.
The two-way radio operates on the concept of a push-to-talk session or call period. The push-to-talk call period begins with the first transmission and ends when there has been no two-way radio traffic on the channel for ten seconds.
The PTT mode controls the keypad during a push-to-talk call period. Therefore it is not possible to use the keypad for any other function such as accessing the on-hook menus or accessing an OAI application unless the PTT call is Terminiated (see below). However, it is possible to easily place a PBX call (see below).
Talk button located on the
Up and Down side
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