WIRELESS
P
OCKET
T
ELEPHONE
User Guide
INTRODUCTION
The SpectraLink PTB410 Wireless Pocket
Telephone is a lightweight portable
phone that works with UCLA
Communications Technology Services
(CTS) telephone system. The pocket
telephone allows users to communicate
when traveling through designated
service areas on campus. Pocket
telephone service is not public cellular
service and cannot be used when outside
the UCLA service area. A no service
message (NO SVC) appears on the
telephone display if out of the service
area.
CTS offers a variety of pocket telephone
services and telephone features, which
are accessed via the function (FNC) key.
Single Line Service - one dedicated UCLA
telephone number and a set of standard
telephone features
Multi-Line Service – one to eight UCLA
telephone numbers using Norstar service
and a set of standard telephone features
Private Line Service – one dedicated
UCLA telephone number using Norstar
service and a set of standard telephone
features
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INTRODUCTION
CTS Training offers a variety of courses,
user guides, and reference materials to
assist UCLA employees with the
communications products and services
available from CTS. All CTS courses are
offered free of charge.
The CTS Training Help Desk can answer
questions you may have regarding how
to use the full range of CTS products and
services. Contact CTS Training at 54545 or
send E-mail to <training@cts.ucla.edu>.
For information on features,
compatibilities, and prices, please call
CTS Customer Service at 53775.
If you experience telephone trouble, call
CTS Repair at 114.
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INTRODUCTION
INTRODUCTION
BASIC OPERATION
Keys
Status Indicators
Telephone Tones
Ring Type
Handset Volume
ANSWERING AND
Turn Telephone On and Off
Answer Call
Place Call
Hold
Mute Calls
DIALING
Dialing UCLA Campus and Non-Campus
Numbers
Operator Assistance
Emergency Services
Authorization Codes
Caller ID
P
OCKET TELEPHONE
Description
Call Forward
Call Transfer
Three-Way Conference
Last Number Redial
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INSTRUCTIONS
PLACING CALLS
FEATURES
INTRODUCTION
BATTERY MAINTENANCE
Removing Battery
Charging Battery
Replacing Battery
T
IPS FOR USE
FUNCTION KEY QUICK REFERENCE
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BASIC OPERATION
Keys
PWR
Turns telephone power on and off
START
Answers and places calls
END
Hangs up or ends a function
Display
Shows system and feature indicators
HOLD
Places a call on hold and retrieves a call
from hold
FCN
Activates features or modifies settings
VOL
Modifies earpiece volume
LINE
Accesses a line
Control Arrows
Used with display to select menu options
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BASIC OPERATION
Status Indicators
NO SVC
Indicates no service; you are outside of
the service area. Walk back into the
service area to place/receive calls.
BATT
Indicates the battery needs to be
recharged.
MSG
Indicates messages are waiting in your
VoiceNet mailbox.
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BASIC OPERATION
T elephone Tones
Chirp
Single chirp sound that indicates pocket
telephone has been turned on. Double
chirp sound indicates pocket telephone
has been turned off.
Dial Tone
Continuous tone heard when accessing
the pocket telephone line. Indicates that
the telephone line is available for use.
Special Dial Tone
Broken dial tone followed by regular dial
tone. Indicates a feature has been
accessed.
Standard Busy Tone
Regular intermittent tone heard after
dialing a number. Indicates the called
number is busy (60 tones per minute).
Overflow Busy Tone
Fast busy tone heard after dialing a
number. Indicates the called number is
invalid or could not be processed (120
tones per minute).
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BASIC OPERATION
Confirmation Tone
Two short beep tones. Indicates a feature
has been activated or deactivated.
Call Waiting Tone
Short tone heard while on a call.
Indicates another call is waiting.
Distinctive Ringing
Different ring patterns that indicate a
specific type of incoming call.
• UCLA Campus Call - two rings (one long
ring, one short ring) in quick succession.
Indicates an incoming call from another
UCLA campus station including Santa
Monica UCLA Medical Center.
• Non-UCLA Campus Call - two long rings
(one long ring, one long ring)
approximately five seconds apart.
Indicates an incoming call from a nonUCLA campus station including Extended
Campus Service (ECS).
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BASIC OPERATION
Ring T ype
The ringing mode can only be changed if
the telephone is on and idle (not on a
call). The current ring type setting is
identified with an asterisk (✱). The
default setting is Normal.
Normal – standard ring tone
Soft Ring – low volume ring tone
Vibrator Ring – vibrate only
Vibrator/Normal Ring – vibrates and rings
(standard ring tone)
Continuous Ring – continuous ringing
until answered
Pager Ring – pager style beep tone
Select Ring Type
Press FCN key to access feature menu
Press # Ring Type displays
Press 0 Telephone Ring displays
Press 0 Normal Ring displays
Press # repetitively to view ring types
Press 0 when desired ring type is
displayed
Press END key to exit
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BASIC OPERATION
Handset V olume
The handset volume can be adjusted
from level 1, being the lowest, to level 8,
being the highest. During a call you can
select the Volume (VOL) key to modify
the level from low to high or from high
to low. Volume does not adjust the ring
volume.
Change Handset Volume
While pocket telephone is idle, press
and hold FCN key until Volume
Level appears in display
Press 0 current volume level displays (1-8)
Enter new volume level using
telephone keypad
Press END to exit
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ANSWERING AND P
LACING CALLS
Turn Telephone On and Off
The Pocket Telephone must be on to
answer and place calls.
Turn Telephone On
Press and hold PWR key until a double
chirp tone is heard
Your extension appears on display
NO SVC appears briefly on display
When NO SVC indicator clears,
telephone is on and standing by
Turn Telephone Off
Press and hold PWR key until a
single chirp tone is heard
Display clears; telephone is off
and not operational
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ANSWERING AND P
LACING CALLS
Answer Call
You must be in a service area to receive
incoming calls. If the No Service (NO SVC)
indicator displays or if you hear static,
walk back towards the service area.
Single Line or Private Line Service
Press START key; speak to caller
Press END key to hang up
Multi-Line Service
View the Display to identify the
ringing line number (i.e. Line 1)
Press START key; speak to caller
Press END key to hang up
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ANSWERING AND P
LACING CALLS
Place Call
You must be in a service area to place
outbound calls. If the No Service (NO
SVC) indicator displays or if you hear
static, walk back towards the service
area.
Single Line or Private Line Service
Press START key; you hear dial tone
Dial number; you hear destination
ringing
Press END key to hang up
Multi-Line Service
Press START key; you hear dial tone
Press LINE key + line number (i.e. LINE
+ 1) to select outbound line
Dial number; you hear destination
ringing
Press END key to hang up
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ANSWERING AND P
LACING CALLS
Hold
The Hold key allows you to place a call
on hold to privately confer with other
colleagues or to answer multiple lines if
using Multi-Line Service.
Place Call on Hold
While on a call, press HOLD key; you
hear confirmation tone
Retrieve Call from Hold
Single Line Service
Press END key, then press START key;
held party returns
Multi-Line or Private Line Service
Press LINE key + line number (i.e. LINE
+ 2); held party returns
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ANSWERING AND P
LACING CALLS
Mute Call
The Mute key turns the microphone off
for privacy.
Activate Mute
Press FCN + 1; Muted displays
Deactivate Mute
Press FCN + 1 again; Muted clears
from display
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DIALING INSTRUCTIONS
Dailing UCLA Campus and
Non-Campus Numbers
CTS telephone service provides stationto- station dialing for the UCLA
community. A campus telephone
number is identified by the last five
digits of its seven-digit telephone
number. Telephone services extended to
UCLA facilities off campus, called
Extended Campus Service (ECS), has a
very similar dialing plan to campus
service and access to most CTS telephone
features.
UCLA telephone numbers are located
within the 310 area code and use one of
these prefixes:
206 267 312 319 794 825
To identify the full seven-digit number,
match the last digit of the prefix to the
first digit of the five-digit telephone
number. CTS telephone service to Santa
Monica-UCLA Medical Center offers
campus dialing service (not Extended
Campus Service). However, extension
numbers ranging from 92000 to 93999
and from 95200 to 95999 cannot be
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DIALING INSTRUCTIONS
dialed directly from a non-campus
number using the prefix 319. These fivedigit numbers can only be dialed from
another UCLA campus station.
Dialing non-UCLA campus numbers
requires you to dial 8 first. The allowable
calling area is based on the telephone
line’s class of service.
UCLA Campus Calls
Access pocket telephone line
Dial five-digit campus number
Local Direct Dial Calls (within 310 area code)
Access pocket telephone line
Dial 8 + seven-digit number
Toll and Long Distance Direct Dial Calls
Access pocket telephone line
Dial 8 + 1 + area code + seven-digit
number
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DIALING INSTRUCTIONS
Credit Card Calls
Access pocket telephone line
Dial 8 + 0 + 0 + area code + seven-
digit number
Enter credit card number at tone
Collect Calls
Access pocket telephone line
Dial 8 + 0 + 0 + area code + seven-
digit number
Wait for telephone operator to
answer, then provide necessary
billing information
Person-to-Person Calls
Access pocket telephone line
Dial 8 + 0 + area code + seven-digit
number
Wait for telephone operator to
answer, then provide necessary
billing information
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DIALING INSTRUCTIONS
International Direct Dial Calls
Access pocket telephone line
Dial 8 + 0 1 1 + country code (+ city
code if necessary) + number
International Collect and Credit Card Calls
Access pocket telephone line
Dial 8 + 0 + 0 + 0 1 + country code
(+ city code if necessary) +
number
Wait for telephone operator to
answer, then provide necessary
billing information
International Person To Person Calls
Access pocket telephone line
Dial 8 + 0 1 + country code (+ city
code if necessary) + number
Wait for telephone operator to
answer, then provide necessary
billing information
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DIALING INSTRUCTIONS
Operator Assistance
UCLA Campus Information Operator
Access pocket telephone line
Dial 33
UCLA Medical Center Page Operator
Access pocket telephone line
Dial 56301
Local Operator (GTE)
Access pocket telephone line
Dial 234
Long Distance Operator
Access pocket telephone line
Dial 230
Meet-Me Conference Service
Access pocket telephone line
Dial 53333 to obtain a Meet-Me
Conference reservation and
telephone number
Follow Meet-Me Conference
representative’s instructions
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DIALING INSTRUCTIONS
Emergency Services
UCLA Campus Emergency - UCPD
Access pocket telephone line
Dial 911
Provide your name, location, and
telephone number to dispatcher
Do not hang up until instructed to do
so
UCLA Emergency Information Hotline
800-900-UCLA
UCLA Emergency Radio
AM 810
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DIALING INSTRUCTIONS
Authorization Codes
A CTS Authorization Code allows CTS
telephone users to place non-campus
calls from any campus telephone,
regardless of the assigned class of
Service. Calling charges are billed to the
authorization code account holder’s
telephone number.
Access pocket telephone line
Dial access code 765; you will hear
special dial tone
Dial your ten-digit authorization code
(provided on the Authorization
Code card); you will hear dial
tone.
Dial 8 + number (following dialing
instructions)
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DIALING INSTRUCTIONS
Caller ID
Outbound Calling Party Number
Identification, commonly referred to as
Caller ID, is a calling service that sends
the digits of a caller’s telephone number
to the recipient. The recipient is able to
view the caller’s telephone number when
his or telephone is equipped with a
telephone display or display unit. Caller
ID blocking does not apply to toll-free
numbers or to emergency 911 calls.
There are three types of UCLA Outbound
Caller ID service:
Standard Block - displays UCLA’s main
telephone number (310-825-4321) to
non-campus recipients
Line Unblock – displays the caller’s
individual telephone number to noncampus recipients
Complete Block – prevents any
information from being displayed
Business and residential telephone
numbers can automatically reject
incoming calls that have blocked the
receipt of Caller ID. If Complete Block
Caller ID applies to your telephone line,
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DIALING INSTRUCTIONS
and you are calling a number that rejects
blocked incoming calls, you must
unblock Caller ID using the feature code
✱82. If Standard Block or Line Unblock
applies to your telephone, you do not
have to unblock Caller ID. However, you
can block Caller ID using the feature
code ✱67.
For more information on Caller ID and
other services, call CTS Customer Service
at 53775.
Block Caller ID
Access pocket telephone line
Press ✱67 to block Caller ID for
duration of call
Dial 8 + the number (following dialing
instructions)
Unblock Caller ID
Access pocket telephone line
Press ✱82 to unblock Caller ID for
duration of call
Dial 8 + the number (following dialing
instructions)
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POCKET TELEPHONE FEATURES
Description
CTS telephone features assigned to the
pocket telephone are activated using the
Function (FNC) key. A standard set of
features is assigned to every pocket
telephone.
For information on available features,
compatibility, and prices, please call CTS
Customer Service at 53775.
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POCKET TELEPHONE FEATURES
Call Forward
Allows you to forward all incoming calls
to another telephone number. When Call
Forward is activated, you can still place
outgoing calls from your pocket
telephone.
Activate Call Forward
Single Line or Private Line Service
Press START key while telephone is
idle; you hear dial tone
Press FCN + 4; you hear special dial
tone
Enter number to which calls will be
forwarded (include 8 if
forwarding to a non-campus
number); you hear confirmation
tone
Press END key to hang up
Multi-Line Service
Press START key while telephone is
idle; you hear dial tone
Press LINE key + line number (i.e. LINE
+ 2) for the number you wish to
forward
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POCKET TELEPHONE FEATURES
Press FCN + 4; you hear special dial
tone
Enter number to which calls will be
forwarded (include 8 if
forwarding to a non-campus
number); you hear confirmation
tone
Press END key to hang up
Deactivate Call Forward
Single Line or Private Line Service
Press START key while telephone is
idle; you hear dial tone
Press FCN + 5; you hear confirmation
tone
Press END key to hang up
Multi-Line Service
Press START key while telephone is
idle; you hear dial tone
Press LINE key + line number (i.e. LINE
+ 2) for the number you wish to
deactivate call forward
Press FCN + 5; you hear confirmation
tone
Press END key to hang up
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POCKET TELEPHONE FEATURES
Call T ransfer
Allows you to transfer calls from your
pocket telephone to on- or off-campus
numbers. Off-campus callers cannot be
transferred to off-campus numbers.
When transferring a call to an offcampus number, toll charges will be
billed to the originating telephone
number (transferring telephone).
Transfer Call
Advise caller that you are going to
transfer his or her call
Press FCN + 2; caller is placed on hold;
you hear special dial tone
Dial number (include 8 if transferring
to a non-campus number); display
indicates number dialed
Wait for second party to answer, then
announce caller
Press END to complete transfer
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POCKET TELEPHONE FEATURES
Cancel Tr ansfer
Single-Line Service
At busy signal or when there is no
answer
Press START twice to cancel transfer
Original call is retrieved
Multi-Line or Private Line Service
At busy signal or when there is no
answer,
press FCN + 2 twice to cancel transfer
Original call is retrieved
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POCKET TELEPHONE FEATURES
Three-Way Conference
Allows you to establish a three-way
conference call with campus or noncampus parties. The destination to
which you may place the three-way
conference call is based on your
telephone line’s class of service.
Subsequent toll charges will be billed to
the originating telephone number. For
conference calls that exceed three
parties, please call UCLA Traffic
Operations at 53333 for a Meet-Me
Conference.
Place Three-Way Conference Call
Single Line, Multi-Line or Private Line
Service
Place or receive initial call
Press FCN + 3 (caller is placed on
hold); you hear special dial tone
Dial third party’s number (include 8 if
a non-campus number)
Wait for third party to answer, then
announce conference call
Press FCN + 3 again to establish
three-way conference
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POCKET TELEPHONE FEATURES
Cancel Three-Way Conference Call
Single Line Service
Press START twice; original call is
retrieved
Multi-Line or Private Line Service
Press FCN + 3 twice; original call is
retrieved
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POCKET TELEPHONE FEATURES
Last Number Redial
Allows you to redial the last number
called from your Pocket Telephone.
Single Line, Multi-Line or Private
Line Service
Press START key; you hear dial tone
Press FCN + 6 to redial last number
called
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BATTERY MAINTENANCE
Removing Battery
Turn pocket telephone off
Press button located above battery on
back of telephone
Slide battery away from pocket
telephone until it separates from
handset
Charging Battery
One to two hours are required to fully
drain battery before recharging.
Charger light will flash yellow while
battery is draining.
Plug charger into electrical outlet;
charger light will be solid red
Gently slide battery into charger
Press charger Mode button to fully
drain battery before recharging;
charger light will flash yellow
while battery is draining
Charger will automatically begin to
charge once battery is drained;
charger light will be solid green
When battery is fully charged, charger
light will flash green
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BATTERY MAINTENANCE
Replacing Battery
Hold telephone face down
Align battery with arrows on inside
back panel of telephone
Gently press battery down and slide it
forward until it clicks into place.
Do not force battery
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TIPS FOR USE
You can use the Pocket Telephone only
with your facility’s telephone system. It
is not a public cellular telephone.
Standard acceptance procedures should
be followed prior to operating this
equipment in proximity of life-support
systems.
Pacemaker users SHOULD NOT carry the
PT next to the pacemaker.
Operation of the PT may produce an
audible noise noticeable to hearing aid
users.
It is recommended that a SpectraLink
headset be used by hearing aid users.
Keep the Pocket Telephone away from
your ear when it is ringing.
The microphone is in the lower-right
corner of the Pocket Telephone. There is
no need to speak directly into the
microphone, but do not cover it with
your hand.
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TIPS FOR USE
The battery must be charged before you
use the Pocket Telephone.
If the battery is low, you will hear a
beep, and BATT will appear in display.
Improper disposal of batteries can
damage the environment. Dispose of
batteries properly.
To protect the Pocket Telephone, use a
carrying case.
The Pocket Telephone is not waterresistant.
Turn off the PT and unplug the charger
before you clean them.
Do not use any chemical cleaners.
Clean the exterior, including the
charging contacts, with a cloth that has
been slightly moistened with water.
Do not exert undue pressure on the
charger electrical contacts while wiping.
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FUNCTION KEY QUICK REFERENCE
Single Line Service
Call Forward Activate FCN + 4
Call Forward Deactivate FCN + 5
Call Transfer FCN + 2
To Cancel Start key twice
3-Way Conference Call FCN + 3
To Cancel Start key twice
Last Number Redial FCN + 6
Multi-Line or Private Line Service
Call Forward Activate FCN + 4
Call Forward Deactivate FCN + 5
Call Transfer FCN + 2
To Cancel FCN + 2 twice
3-Way Conference Call FCN + 3
To Cancel FCN + 3 twice
Last Number Redial FCN + 6
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