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PIVOT 87-series
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SpectraLink Pivot 87-Series Configuration Manual

721-0033-000 Rev A April 2016
Spectralink 87-Series Wireless Telephone
Configuration Guide
PIVOT Configuration Guide
721-0033-000_A.docx April 2016 2
Copyright Notice
© 2015-2016 Spectralink Corporation All rights reserved. SpectralinkTM, the Spectralink logo and the names and marks associated with Spectralink’s products are trademarks and/or service marks of Spectralink Corporation and are common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without
the express written permission of Spectralink. All rights reserved under the International and pan-American Copyright Conventions. No part of this
manual, or the software described herein, may be reproduced or transmitted in any form or by any means, or translated into another language or format, in whole or in part, without the express written permission of Spectralink Corporation.
Do not remove (or allow any third party to remove) any product identification, copyright or other notices.
Notice
Spectralink Corporation has prepared this document for use by Spectralink personnel and customers. The drawings and specifications contained herein are the property of Spectralink and shall be neither reproduced in whole or in part without the prior written approval of Spectralink, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.
Spectralink reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult Spectralink to determine whether any such changes have been made.
NO REPRESENTATION OR OTHER AFFIRMATION OF FACT CONTAINED IN THIS DOCUMENT INCLUDING BUT NOT LIMITED TO STATEMENTS REGARDING CAPACITY, RESPONSE-TIME PERFORMANCE, SUITABILITY FOR USE, OR PERFORMANCE OF PRODUCTS DESCRIBED HEREIN SHALL BE DEEMED TO BE A WARRANTY BY SPECTRALINK FOR ANY PURPOSE, OR GIVE RISE TO ANY LIABILITY OF SPECTRALINK WHATSOEVER.
Warranty
The Product Warranty and Software License and Warranty and other support documents are available at
http://support.spectralink.com.
Contact Information
US Location Denmark Location UK Location 800-775-5330 +45 7560 2850 +44 2037 699800
Spectralink Corporation Spectralink Europe ApS Spectralink EMEA Headquarters UK 2560 55th Street Bygholm Soepark 21E 329 Bracknell, Doncastle Rd Ste 2.8 Boulder, CO 80301 8700 Horsens, Denmark Berkshire, RG12 8PE, United Kingdom
info@spectralink.com infodk@spectralink.com infoemea@spectralink.com
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Contents
About This Guide ............................................................... 7
About PIVOT as a “managed device” ........................................................................... 7
Google™ certification ................................................................................................... 7
What this guide covers ................................................................................................ . 8
What about third party applications? ............................................................................ 8
About Android security ................................................................................................. 9
Product Support ............................................................................................................... 9
Spectralink References ...................................................................................................10
Specific Documents ....................................................................................................10
Conventions Used In This Document .............................................................................11
Icons ...........................................................................................................................11
Typography .................................................................................................................13
Part I: Infrastructure Requirements ..................... 14
Chapter 1: Wi-Fi ................................................................ 15
Multiple SSIDs ............................................................................................................16
Wi-Fi proxy ..................................................................................................................17
Advanced Wi-Fi security ..............................................................................................17
Wi-Fi frequency band ..................................................................................................17
Bluetooth .....................................................................................................................17
802.11n ....................................................................................................................... 18
Chapter 2: LAN Servers ...................................................... 19
IPv6 .............................................................................................................................19
Required components configured in phone menu: ......................................................19
Optional components ..................................................................................................20
Chapter 3: Over the Air Provisioning ...................................... 21
Chapter 4: CMS Server ....................................................... 23
Chapter 5: Device Security .................................................. 25
Screen security ................................................................ ...........................................25
Encryption ...................................................................................................................27
Passwords ..................................................................................................................27
Device administration ..................................................................................................27
Credential storage .......................................................................................................28
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Spectralink admin settings ..........................................................................................28
Part II: Spectralink Applications .......................... 29
Chapter 6: Telephony Features ............................................. 30
SIP Service .......................................................................................................................30
Registration 1 and Registration 2 ................................................................................31
Common settings ........................................................................................................35
Ring Tones .......................................................................................................................36
Call Server Redundancy ..................................................................................................37
Configuring the redundant environment ......................................................................38
Identifying the redundant call servers in the phone ......................................................38
SIP server field entries ................................................................................................39
Registration status ......................................................................................................40
The list of candidate call servers .................................................................................41
The redundant environment ........................................................................................42
Preferred server examples ..........................................................................................42
LDAP Interoperability ......................................................................................................48
Emergency Contacts .......................................................................................................50
Chapter 7: Spectralink Licensed Features ............................... 52
Using Feature Licenses ...................................................................................................53
Trial periods ................................................................................................................53
Remove installed licenses ...........................................................................................53
Add feature license .....................................................................................................53
SAFE and Panic Button ...................................................................................................54
Push-to-talk ................................................................ ......................................................59
Chapter 8: Chargers and Battery Packs .................................. 62
How usage affects Battery Pack life ............................................................................62
About Battery Packs ....................................................................................................63
Battery safety notices ..................................................................................................64
Notes on Battery Packs ...............................................................................................64
Chapter 9: Spectralink Support of Partner Applications .............. 66
Web API ............................................................................................................................66
Data format .................................................................................................................67
Phone state polling ......................................................................................................67
Push settings ..............................................................................................................67
Web Application Shortcuts .............................................................................................68
Quick Barcode Connect ..................................................................................................69
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Text to Speech .................................................................................................................69
Chapter 10: Syncing to Email, Calendar and Contacts ................ 70
Chapter 11: User Access .................................................... 71
Text to Speech .................................................................................................................71
USB Access......................................................................................................................71
Web Access......................................................................................................................71
Part III: Maintenance and Troubleshooting ............ 72
Chapter 12: Updating/Downgrading the Handset Software .......... 73
Lollipop Code Family .......................................................................................................73
Standard Update Procedures ..........................................................................................74
Verifying the update ....................................................................................................75
Using Factory Reset Protection ......................................................................................76
Phone Recovery/Reset to Factory Defaults ...................................................................76
Chapter 13: How to Use Logs as Generated by Your 87-Series
Handset .......................................................................... 77
Syslog server compatibility ..........................................................................................77
Syslog settings ............................................................................................................77
Generating the Logs ........................................................................................................79
Syslog Message Structure ..............................................................................................79
CMS format .................................................................................................................79
As stored internally in the handset ..............................................................................79
Syslog format ..............................................................................................................79
Definitions ...................................................................................................................80
Viewing Syslog Messages ...............................................................................................81
Viewing syslog server files ..........................................................................................81
Viewing logs in the phone ...........................................................................................81
Viewing logs in CMS ...................................................................................................81
Retrieving Syslog Messages from the Handset via USB ..............................................82
Severity Levels .................................................................................................................82
What severity level to use ...........................................................................................83
Using a Filter to Refine Logging Results .......................................................................83
Logging Examples and Tips ...........................................................................................84
Wireless related tags ...................................................................................................85
SIP related tags...........................................................................................................85
Audio related tags .......................................................................................................86
Over-the-air downloader related tags ..........................................................................86
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Battery and charging related tags ................................................................................87
Barcode related tags ...................................................................................................88
CMS related tags ........................................................................................................89
QBC related tags ................................................................................................ .........89
Web API related tags ..................................................................................................89
Licensing related tags .................................................................................................90
Part IV: Appendices ......................................... 91
Appendix A: Using DNS Records for Call Server Redundancy ...... 92
Section 1: Create a New Forward Lookup Zone ............................................................92
Section 2: Create DNS A-name Records ........................................................................95
Section 3: Create a DNS SRV Record .............................................................................97
Section 4: Creating DNS A-Name Records for Load Balancing ................................. 100
Appendix B: Custom Ring Tones ........................................ 103
Appendix C: Open Source Information ................................. 106
OFFER for Source for GPL and LGPL Software .......................................................... 106
Contact Information for Requesting Source Code ..................................................... 106
Appendix D: Products Mentioned in this Document ................ 107
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About This Guide

This document is used by administrators to configure and manage the applications developed by Spectralink for PIVOT™ handsets and as a technical resource for supporting PIVOT devices. It is continually updated as handset code evolves. The current revision incorporates changes introduced by Google for the “Lollipop” release.
This Guide is divided into three Parts:
Infrastructure requirements Spectralink applications Maintenance and Troubleshooting
This document should be your essential reference throughout the deployment process. It thoroughly explains the settings you will need to configure and will assist you in managing the PIVOT device for optimal deployment.
Deployment process

About PIVOT as a “managed device”

PIVOT is designed for enterprise use. It differs from consumer-level Android™ devices in that many of its settings are behind an Admin menu that is password protected for restricted access. This allows an administrator the option to completely control the functionality available to an end user. As such it should be treated as a “managed device”.
Spectralink applications are designed to be managed behind a menu that is accessible only by a system administrator.
Third party applications also can be used with PIVOT. Consult the Spectralink 87-Series Wireless Telephone Application Installation Guide for guidance in managing third party applications on this device.

Google™ certification

PIVOT is certified by Google and ships with Google apps and the Google framework and supports Google Mobile Services (GMS) and Google Cloud Messaging (GCM). End-users can
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enjoy the complete Google experience or any part of it including Google Accounts, Google Play™ Store, Google Now™, and the multitude of free Google apps, a selection of which are installed by default. Although these default settings are required by Google, applications that are not desired can be removed.

What this guide covers

This guide explains the infrastructure parameters required by PIVOT and details the settings for the applications developed by Spectralink to provide features and functionality. Some applications come with the phone and others are available through purchased feature licenses.
The primary tool for administering a volume of handsets is the CMS, the Configuration Management System. It is a GUI program that is opened in a browser and provides an easy and intuitive way to configure the handsets and manage the deployment of many handsets at once. Several settings in the phone menus reference CMS and this document is meant to be an in­depth resource for CMS administrators. For CMS deployment see Spectralink 87-Series
Wireless Telephone CMS Administration Guide.
Refer to the Spectralink 87-Series Wireless Telephone Deployment Guide for deployment scenarios and options.

What about third party applications?

Applications are supported by PIVOT in three different varieties. You can deploy one, two or all three types of applications.
A “widget box” on one of the home screens supports up to 10 shortcut icons to a URL at
any destination the handset can reach. The user taps the icon to open the page in Webview. These URLs are configured in Web Application.
Applications can be downloaded into the handset and appear as an icon in the
Launcher. The user taps the icon to activate the app. Consult the document Spectralink 87-Series Wireless Telephone Application Installation Guide for complete information.
A passive type of application resides on an application server and interfaces with
Spectralink handsets to provide alerts, messages and other functions. This type of
application is not activated by the user; it is an integral part of the handsets’ functionality.
The interface is configured in Web API.
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Troubleshooting: Working with third party apps
Third party apps provided with PIVOT handset are frequently-used applications that might be useful in your facility. Some require interaction with Spectralink code, like Email, and others do not, like Gallery. Spectralink does not warrant them or guarantee that they will be free from errors. Realistically, most problems can be solved, at least for the moment, with a reboot of the handset.
Please report any problems you have with them to Spectralink service so we at least know what you encounter when trying to deploy them and we might be able to help with a workaround.
Admin Tip: How does the Android™ platform affect applications used on PIVOT?
The first three handset software versions (1.0, 1.1, 1.2) were based on the Android “Jelly Bean” code.
When the Android platform upgraded to “KitKat
®
” the PIVOT handsets were also
upgraded by Spectralink in R1.3 release. The KitKat versions are 1.3, 1.4, 1.5, 1.6 and 1.7.
When the Android platform upgraded to “Lollipop”, The PIVOT handsets were also
upgraded by Spectralink starting with R2.0. Google will continue to evolve the Android platform and our applications will
continue to keep pace with these developments. Applications written by Spectralink are maintained and tested before every release
of software code to ensure continuing compatibility. Note that Spectralink cannot guarantee continuing compatibility with third party applications or even those produced by Google.

About Android security

Google goes to great lengths to protect Android code from malicious hackers. Spectralink code stays current on all security fixes provided by Google. You can see the latest release from Google that is included in the present Spectralink code. Navigate to Settings> About Phone> Android security patch level.

Product Support

Spectralink wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at 1-800-775-5330.
The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.
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For Technical Support: mailto:technicalsupport@spectralink.com For Knowledge Base: http://support.spectralink.com For Return Material Authorization: mailto:nalarma@spectralink.com

Spectralink References

All Spectralink documents are available at http://support.spectralink.com.
To go to a specific product page:
Select the Product Category and Product Type from the dropdown lists and then select the product from the next page. All resources for that particular product are displayed by default under the All tab. Documents, downloads and other resources are sorted by the date they were created so the most recently created resource is at the top of the list. You can further sort the list by the tabs across the top of the list to find exactly what you are looking for. Click the title to open the link. PIVOT documents are available at http://support.spectralink.com/pivot.

Specific Documents

Note: What document goes with what software version?
The Google Lollipop code has a very different user interface and options than earlier versions. Therefore we have released new versions of our documents especially for the Lollipop code—PIVOT R2.0. Document titles will reflect the version they describe, as applicable.
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Spectralink 87-Series Installation and Configuration Tool Administration Guide The SLIC tool provides step-by-step instructions for configuring wireless settings required for the handsets to associate with the wireless LAN.
Spectralink 87-Series Wireless Telephone Deployment Guide The Deployment Guide provides sequential information for provisioning and deploying the handsets. It covers deployment using the SLIC tool and CMS as well as manual deployment.
Spectralink 87-Series Wireless Telephone CMS Administration Guide The CMS Admin Guide provides information about every setting and option available to the administrator on CMS. Time-saving shortcuts, troubleshooting tips and other important maintenance instructions are also found in this document.
Spectralink 87-Series Wi-Fi Security Implementation Guide Wi-Fi security prevents unauthorized over-the-air access to network components and the sensitive data that resides there. This Guide discusses the various method and explains how to implement each of them.
Spectralink 87-Series Wireless Telephone Application Installation Guide The Applications Installation Guide provides detailed information about deploying any type of application, using an app store or MDM and manual processes for loading applications on the Spectralink 87-Series handset.
Spectralink 87-Series Wireless Telephone User Guide The User Guide provides detailed information about using the features of the 87-Series handsets.
Spectralink 87 Series Wireless Telephones Web Developer’s Guide The Web Developer’s Guide provides Web application creators with information for developing and deploying Web applications that interface with Spectralink handsets.
For information on IP PBX and softswitch vendors, see PIVOT by Spectralink Call Server Interoperability Guide.

Conventions Used In This Document

Icons

Icons indicate extra information about nearby text.
Warning
The Warning icon highlights an action you must perform (or avoid) to avoid exposing yourself or others to hazardous conditions.
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Caution
The Caution icon highlights information you need to know to avoid a hazard that could potentially impact device performance, application functionality, successful feature configuration and/or affect handset or network performance.
Spectralink recommends
A recommendation from the experts at Spectralink.
Note
The Note icon highlights information of interest or important information that will help you be successful in accomplishing a procedure or understanding a concept.
Tip
The Tip icon highlights information that may be valuable or helpful for users to know, such as special techniques, shortcut methods, or information that will make user tasks easier to perform.
Web
The Web Info icon highlights supplementary information available online such as documents or downloads on support.spectralink.com or other locations.
Timesaver
A time-saving tip is typically used to mention or highlight a faster or alternative method for users who may already be familiar with the operation or method being discussed.
Admin Tip
This tip advises the administrator of a smarter, more productive or alternative method of performing an administrator-level task or procedure.
Power User
A Power User Tip is typically reserved for information directed specifically at high­level users who are familiar with the information or procedure being discussed and are looking for better or more efficient ways of performing the task. For example, this might highlight customization of a feature for a specific purpose.
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Troubleshooting
This element can be used in any type of document and is typically used to highlight information to help you solve a relevant problem you may encounter, or to point to other relevant troubleshooting reference information.
Settings
The Settings icon highlights information to help you zero in on settings you need to choose for a specific behavior, to enable a specific feature, or access customization options.

Typography

A few typographic conventions, listed next, are used in this guide to distinguish types of in-text information.
Convention
Description
Bold
Highlights interface items such as menus, soft keys, file names, and directories. Also used to represent menu selections and text entry to the handset.
Italics
Used to emphasize text, to show example values or inputs, and to show titles of reference documents available from the Spectralink Support Web site and other reference sites.
Underlined blue
Used for URL links to external Web pages or documents. If you click on text in this style, you will be linked to an external document or Web page.
Bright orange text
Used for cross references to other sections within this document. If you click on text in this style, you will be taken to another part of this document.
Fixed-width-font
Used for code fragments and parameter names.
This guide also uses a few writing conventions to distinguish conditional information.
Convention
Description
<MACaddress>
Indicates that you must enter information specific to your installation, handset, or network. For example, when you see <MACaddress>, enter your handset’s 12-digit MAC address. If you see <installed-directory>, enter the path to your installation directory.
>
Indicates that you need to select an item from a menu. For example,
Settings> Basic indicates that you need to select Basic from the Settings menu.
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Part I: Infrastructure Requirements

Like any other device powered by Android, PIVOT operates within an infrastructure that has certain requirements that support phone operation. The Spectralink 87-Series Wireless Telephone Deployment Guide details the components of this supporting environment.
Part I covers the settings on the PIVOT menus that allow PIVOT to function within the infrastructure. Covered here are:
Wireless settings LAN servers Over the air provisioning Device security
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Chapter 1: Wi-Fi

All settings in this chapter are in the Admin menu. Navigate to Settings> Admin settings and enter the Admin menu password to open the Admin menu.
The very first option on the Admin settings menu is Wi-Fi. All Android devices require Wi-Fi access and Wi-Fi settings are fairly well-documented elsewhere. However, for PIVOT, these settings are behind the Admin menu to give the administrator greater control over Wi-Fi access. Here we will cover only those settings that apply to enterprise deployments and PIVOT in particular.
Your installation may require:
 Multiple SSIDs  Certain phones with specific SSIDs that others don’t have  Wi-Fi proxy for controlled internet access  Additional Wi-Fi security
Admin Tip: Reboot phone to activate new SSID and security settings
The handset will need to be restarted before new Wi-Fi security settings activate.
No internet access?
An exclamation point next to the Wi-Fi symbol signifies that there is no internet access. In some facilities, handsets are restricted from external connections and when this is the case, the no internet connection symbol will display.
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The currently-active SSID is displayed on the Wi-Fi menu. Navigate to Settings> Admin settings> Wi-Fi. It is also displayed in quick settings, opened from the home screen by a two­finger swipe down from the status bar at the top of the screen.
Wi-Fi menu Quick settings
Settings: Add/edit Wi-Fi profile
Please confirm that you are in range of a wireless LAN before adding or editing an SSID.

Multiple SSIDs

A handset may be required to associate to several SSIDs. One SSID is configured during initial deployment when using the Google wizard and SLIC. Additional SSIDs can be configured through the phone Wi-Fi menu and with CMS.
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Admin Tip: Roaming between SSIDs?
The handset is not designed to roam between different networks. A different SSID usually means that the handset will need a new IP address with different network conditions.
The handset must be rebooted to change SSIDs unless the current one is unavailable. Do not expect continuous connectivity.
Installing multiple wireless profiles allows the handset to associate to a new SSID when the handset is turned on at a new site.
Unsecured wireless networks available notification
If enabled, the handset will notify users of the availability of unsecured wireless networks if the handset is out of range of all known profiles. You may disable this option so these notifications will not occur.

Wi-Fi proxy

A Wi-Fi proxy is used to funnel internet traffic through a secured server. The Wi-Fi proxy setting is available when you set up an SSID. Check Show advanced options to display the Proxy option. If you need to set up a proxy, select Manual and complete the required fields. Proxy Auto-Config allows you to specify a URL for a proxy auto config file.

Advanced Wi-Fi security

For a full discussion of the various security methods and how they are implemented for PIVOT, see Spectralink 87-Series Wireless Security Implementation Guide. Certificates and other security options are under the Security menu. Certificates are installed under the Advanced option when you tap the overflow icon at the bottom right.

Wi-Fi frequency band

Wi-Fi frequency band options allow you to specify which band(s) you want to use: 2.4GHz, 5GHz or “Auto”. If Auto is selected, the handset scans both bands when it is trying to find the best AP. Wi-Fi frequency band is available under the Advanced option when you tap the overflow icon at the bottom right.

Bluetooth

Bluetooth support is not available in PIVOT R2.0.
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802.11n

802.11n support can be disabled. It is enabled by default. Navigate to Settings> Admin settings> Developer options> Disable 802.11n and enable the option to disable 802.11n.
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Chapter 2: LAN Servers

Not all required components are configured in the phone menus. Those outside the scope of phone control are not covered here. See Spectralink 87-Series Wireless Telephone Deployment Guide for additional details.
Sometimes a single piece of hardware can provide multiple services. Consult your service provider for more information about how to tailor your system configuration for your requirements.

IPv6

You may enable IPv6 awareness to improve compatibility with IPv6 aware applications. However, IPv6 wireless networks are still NOT supported, and this settings should be set to off if networking problems are observed.
Navigate to Settings> Admin settings> [Wireless & networks] More to enable or disable IPv6. It is enabled by default.

Required components configured in phone menu:

Call Server (SIP server)
See SIP Service below.
Provisioning Server
See Over the Air Provisioning below.
NTP Server
Enter the IP address of the NTP server. Navigate to Settings> Admin settings> [System] Date & Time to set NTP server and various time parameters. You will need to set the NTP server address and the timezone. The other settings are optional.
The default NTP server address is the web address provided by Google:
2.android.pool.ntp.org, which also provides the timezone when Google location services is also enabled. If you are not using this address, you must provision a local time server with timezone.
Note: Time server required
The Google framework and Spectralink Feature licenses require a time server. When configuring an NTP server, reboot the phone for it to be recognized.
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Admin Tip: Setting the timezone
There are three ways to set the timezone:
1 Enable the Google Location services, 2 Use a custom NTP server that offsets the UTC time by the timezone offset
and then leave the timezone in the phone as the default (Azores UTC+0)
3 Manually set the timezone in the phones. Navigate to Settings> Admin
settings> [System] Date & Time> Select time zone.

Optional components

DNS server: Indicated as part of the SIP server address, if used. See SIP Service Exchange Server. See Syncing to Email, Calendar and Contacts. LDAP Server. See LDAP Interoperability. Application Server. Depends on how you deploy applications. See Web API and Web
Application.
Syslog server. See How to Use Logs as Generated by Your 87-Series Handset. CMS server. See CMS Server.
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Chapter 3: Over the Air Provisioning

Admin Tip: PIVOT 2.0 and over-the-air provisioning
Pivot 2.0 is only available on PIVOT:SC phone models. All PIVOT:SC phones are shipped from the factory with PIVOT version 2.0 already loaded and tested. Phones do not have to be updated until the next release.
However, you may want to provision the system update server in anticipation of future releases and to test this capacity on your deployed PIVOT:SC models.
Software updates for the 87-Series handsets are provided to the handset over the air, that is, through the wireless connection it has with a provisioning server that hosts the software files.
Configure a provisioning server for OTA updates. Navigate to Settings> Admin settings>
[System] System update. Configure the menu options:
Server Address
The IP address or hostname of the OTA server. For example, host.domain.com. Accepts: dotted-decimal IP address or FQDN Default: [blank]
Server port
Leave blank for the default (port 80) for HTTP. You may specify a different port number here if using a server other than CMS.
Relative path on the server
Leave blank for the HTTP root folder. You may also specify subdirectories of an HTTP server. For example, if http://192.168.0.1/Spectralink/Upgrade is the location where the ota-update.bin file is hosted, and the root of the HTTP server is http://192.168.0.1 then “Spectralink/Upgrade” would be the appropriate value for this field.
Admin Tip: When you want to evaluate a new feature
If you want to run a different version of software on a few handsets to, say, evaluate a new feature, use this method to direct the handsets to a different version of the software, located in a different place than the software used by the rest of the handsets.
Network protocol (System update transport)
HTTP and HTTPS are available.
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Polling interval
The polling interval is the system update check frequency which specifies when or how often the phone will check the specified server to determine if a new version of firmware (ota-update.bin file) is available. If you select a time interval, it is measured from the last handset reboot. This gives a measure of randomness to the check-ins, preventing too many handsets from checking in at the exact same time and overloading the system.
CMS Only – The phone will check for and download new firmware if available only when the upgrade process is initiated by the CMS Administrator through the Device List> Action> Update device firmware menu option.
On Boot Only – The phone will check for and download new firmware if available any time the device is rebooted.
Every 1 Hour – The phone will check for and download new firmware if available once an hour. Every 4 Hours – The phone will check for and download new firmware if available once every
four hours. Every 12 Hours – The phone will check for and download new firmware if available once every
12 hours. Every 24 Hours - The phone will check for and download new firmware if available once every
24 hours.
Note
The handset will check for and download the update, but will not apply it until the handset is rebooted or the user initiates the update from the Notification bar.
Admin Tip: Manual check for new software You can check for new software on the handset. Navigate to Settings> About
phone and tap System update. The download icon will appear in the status bar.
Pull down the notification drawer and view the notification. If System updates says System is up-to-date, the handset is running the current software that is on the server it is programmed to check. If it is not up-to-date, the handset will download new code.
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Chapter 4: CMS Server

Caution: Use the correct version of CMS!
Only CMS 1.5 and later will work with PIVOT 2.0. Please ensure you have the correct version before attempting to configure your PIVOT 2.0 handsets.
If you deploy a Configuration Management Server many, but not all, of the settings in the Admin menu are duplicated in the CMS screens. Generally it is preferable to configure the handset either manually or with the CMS. Using both can be confusing. The CMS can alert you to any conflicts which can be resolved in the CMS. Handset configuration will override any settings done by CMS unless you specifically change parameters in the CMS.
Navigate to Settings> Admin settings> [System] Config management. Configure the menu options:
Enable / Disable Configuration Manager
On rare occasions you may be directed by Customer Support to disable the CMS.
Caution: Disabling CMS
If you disable CMS, the handset(s) will not be able to find it and settings cannot be received over-the-air by the phone. Disable it only as directed by Spectralink Customer Support.
Server URL
Enter the IP address of the CMS server, prefaced by http:// or https://. Https is the default but will not work until the CMS certificate is loaded into the phone.
Settings: Not using SLIC? The https:// workaround
CMS uses https by default. When SLIC is used to deploy handsets, the certificate can easily be installed in the phone during SLIC configuration. If the handsets are manually configured, they will not have the required CMS certificate. Therefore, the CMS cert must be manually installed on every phone or http must be used to connect to the CMS and then the certificate can be downloaded to the phones and https can then be used.
However, the CMS IP address setting in the phone has two variables and which you use affects how it operates when you afterwards use CMS to configure the CMS IP address option.
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Think of the Config management On/Off toggle as a gate: everything that is done after the gate is opened (turned on) is cached and sent to the CMS as an override; everything that happened before the Config management toggle is set to On is not saved. Therefore:
1 If you turn on the Config management toggle and then enter the CMS IP
address, it is a device–level override. An enterprise-level setting in CMS will not “take” as device-level settings have precedence and override enterprise­level settings.
2 If you enter the CMS IP address and then turn the Config management
toggle to On in the phones' menu, then the http setting would not be sent as a device-level override and can be overridden by an enterprise setting in CMS.
The upshot is that the order in which these settings are configured can prevent you from being able to change the http setting to https at the Enterprise level in the CMS. If the sequence you follow is #1, you will be forced to set https at the device level for every device to ensure that every device will use https rather than http.
Spectralink recommends using SLIC for initial configuration. But if extenuating circumstances prevent this and you plan on using CMS for device management, consider the above workaround when setting Config management options on the phones.
Device Heartbeat Interval
The CMS heartbeat defaults to 60 (seconds). This is the time interval between “check-ins” between the handset and the CMS. Use the following scale to determine what interval is best for your installation.
Number of handsets
Heartbeat interval
Up to 1000 handsets
No more frequent than every 1 minute.
Between 1000 and 2000 handsets
No more frequent than every 2 minutes.
Between 2000 and 3000 handsets,
No more frequent than every 3 minutes.
Between 3000 and 4000 handsets
No more frequent than every 4 minutes.
More than 5000 handsets
No more frequent than every 5 minutes.
Note: Heartbeat can be set in SLIC
A heartbeat should be set at initial deployment through the SLIC option, especially if over 1000 handsets are being deployed. The default set by SLIC is 60 seconds
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Chapter 5: Device Security

The Device Security settings allow you to implement and control several options specifically designed for enterprise application. Navigate to Settings> Admin settings> [Personal]
Security and scroll through the following options:

Screen security

Screen lock
This option allows the user to change lock screen password. There are five security options for the handset: None and Slide are “insecure” and Pattern, PIN
and Password require a code to unlock the phone and are therefore “secure”. If this option is
enabled (which it is by default) the user can change the type and code with two conditions:
If a secure password is required by stored credentials on the phone or by an admin
policy enforced by some application on the phone, the insecure options are not available and the user can only change the secure option and code.
If a secure password is NOT required, the user may set a secure option but cannot
return to an insecure method. If an insecure method is desired after a secure method has been set, you must either do a full restore defaults on the handset or delete all credentials using Settings> Admin settings> Security> Clear credentials.
If this option is disabled, Choose screen lock options, shown below, will not be visible on the handset.
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Note: Can the administrator reset the device password without knowing the current device password?
The short answer is no, not easily. A forgotten password or employee termination will require a reset to factory defaults. Contact Spectralink support if you need assistance.
Password scenarios:
Each phone has a user unchangeable PIN/password at deployment. Useful if a fixed
PIN/Password is required.
In this scenario the admin configures each phone with either a unique or common pin/password at deployment. Follow these steps:
a On each handset go to Settings> Screen security and set the PIN/password. Note
that a PIN/password will also need to be set when certain private credentials are loaded or when Microsoft Exchange Active Sync email accounts are deployed.
b Disable “Allow user to change lock screen password” via the CMS or via the phone
menu under Settings> Admin settings> Security.
Each phone has a user changeable method at deployment. In this scenario the admin
configures a generic PIN/password for all phones (which disables insecure methods). Useful if a secure method is required and users also must be able to change the PIN/Password.
a On each handset go to Settings> Screen security and set the PIN/password to a
known value (e.g. “0000”). Note that a PIN/password will also need to be set when
certain private credentials are loaded or when Microsoft Exchange Active Sync email accounts are deployed.
b Use the default (Enabled) for “Allow user to change lock screen password”. Check
this via CMS or via the phone menu under Settings> Admin settings> Security.
Allow user to determine what security method to use. In this scenario the admin uses the
default Slide method and allows users to change both the method and the PIN/password. Useful if no security is required.
a Leave the default (Slide) screen security method on all the phones. Tell users if they
want to use a PIN/password to ignore the warning.
b Use the default (Enabled) for “Allow user to change lock screen password” Check
this via the CMS or via the phone menu under Settings> Admin settings> Security.
All phones remain unlocked with either a None or Slide method (without a PIN/password).
Useful if you want to keep phones available to all users.
In this scenario, phones cannot be locked by the user or the admin. On each phone:
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a Leave the default (Slide) or set the screen security method to None on all the
phones.
b Disable “Allow user to change lock screen password” via the CMS or via the phone
menu under Settings> Admin settings> Security.
Owner Info
Allows you to enter a name or other identifier for this phone.

Encryption

Encrypt phone
Use this option to manage encryption. Also see LDAP Interoperability. To encrypt a phone, ensure the phone has a fully charged battery that is plugged into a wall
charger. When you begin the process, you will see a message that explains a little about encryption before you can start the process.
Caution: When should phones be encrypted?
Your best bet is to encrypt the phones before handing them out to end users. The encryption process occasionally fails so it is best to do it before there is a lot of hard to recover data already in the phone.
Encryption takes an hour or longer. If the process fails, e.g. is interrupted or if power fails or the phone is unplugged, the phone will have to be reset to factory defaults and re-provisioned.

Passwords

Make passwords visible
This is an on/off option.

Device administration

Device administrators
View or deactivate device administrators.
Unknown sources
Disabled by default. Enable this option if sideloaded apps are permitted.
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Credential storage

Here you will find options for loading and installing credentials used for Wi-Fi security and other programs.

Spectralink admin settings

Admin password prompt
The Admin settings area password prompt can be enabled/disabled. If disabled, the Admin menu can be accessed freely. In most facilities, this option should be enabled.
User lock screen change
This is an on/off option. When turned on, the user can change the type of screen lock. If you enforce screen security by requiring a PIN/Password/Pattern, this option should be off.
Camera
This is an on/off option. When turned off, the camera is disabled.
Interruptions
This is an on/off option. When turned off, the user cannot change the interruption settings in the Sound & notifications option on the Settings menu.
Change admin password
You will need to set a more secure password for the Admin Settings menu in the handset than the default of “admin” to prevent unauthorized changes to the administrative parameters.
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Part II: Spectralink Applications

Spectralink has made available a number of features with functionality specifically for use with PIVOT in enterprise environments.
SIP telephony Call Server redundancy LDAP interface Emergency contacts Feature licenses SAFE Panic button Push-to-talk
Each of these are described in Part II.
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Chapter 6: Telephony Features

SIP Service

The SIP server is the server that accepts and manages the registrations for the phones. It must be enabled and configured for telephony functions on PIVOT. Navigate to Settings> Admin
settings> and enter the Admin menu password to open the Admin menu. Go to [Spectralink settings] and tap SIP phone to open the SIP menu.
Caution: Loading other SIP apps on the handset
The Spectralink SIP application is specifically designed for this device. It is activated on the handset when you tap the dialer icon.
While it is possible to load other SIP applications on the handset, any other SIP application could potentially conflict and cause significant operational issues. Do not load another SIP app on your 87-Series handsets unless specifically advised to do so by Spectralink support personnel.
SIP phone state
Enables/disables the Spectralink SIP application used for call routing, dial plan, DTMF, and URL dialing. Spectralink SIP service must be enabled for telephony functionality.
Spectralink recommends: Enable Spectralink SIP
Since the release of Android KitKat, there is no longer a native SIP app in the Launcher and SIP Service is disabled by default.
This option must be set to Enable for the Spectralink SIP application to work in your facility.
If enabled, the Spectralink SIP application is used for phone calls and other telephony services. Accepts: Enable/Disable Default value: Disable (or Off)
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