Page 1
Setup and Administration
NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
Part Number: 72-0065-09
Issue B
Page 2
SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
NOTICE
SpectraLink Corporation has prepared this document for use by SpectraLink personnel and clients. The
drawings and specifications contained herein are the property of SpectraLink and shall be neither
reproduced in whole or in part without the prior written approval of SpectraLink, nor be implied to grant
any license to make, use, or sell equipment manufactured in accordance herewith.
SpectraLink reserves the right to make changes in specifications and other information contained in this
document without prior notice, and the reader should in all cases consult SpectraLink to determine whether
any such changes have been made.
The terms and conditions governing the sale of SpectraLink hardware products and the licensing of
SpectraLink software consist solely of those set forth in the written contracts between SpectraLink and its
customers. No representation or other affirmation of fact contained in this document including but not
limited to statements regarding capacity, response-time performance, suitability for use, or performance of
products described herein shall be deemed to be a warranty by SpectraLink for any purpose, or give rise to
any liability of SpectraLink whatsoever.
In no event shall SpectraLink be liable for any incidental, indirect, special, or consequential damages
whatsoever (including but not limited to lost profits) arising out of or related to this document, or the
information contained in it, even if SpectraLink has been advised, knew, or should have known of the
possibility of such damages.
Trademark Information
SpectraLink
LinkPlus
Link Wireless Telephone System
NetLink Telephony Gateway
NetLink Wireless Telephone
NetLink SVP Server
SpectraLink Voice Priority
ccLink Wireless Telephone System
are trademarks and registered trademarks of SpectraLink Corporation.
All other trademarks used herein are the property of their respective owners.
Setup and Maintenance
NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
© 2002 SpectraLink Corporation.
All Rights Reserved
Printed in the United States of America
SpectraLink Corporation
5755 Central Avenue
Boulder, CO 80301
Within the United States, dial
303.440.5330 or toll free
800.676.5465
Outside the U.S., dial
+1.303.440.5330
www.spectralink.com
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
DECLARATION OF CONFORMITY
We
Spectralink Corporation
5755 Central Avenue
Boulder, CO 80301
declare under sole responsibility that the Wireless Business Telephone System Components:
Wireless Telephone Handset Models; PTB-500/510, 600/610, 800/810
System Controller Models; TGA-116, TGU-116, TGH-116, THB-116, TGP-116, TGX-116,
TGA-108, TGU-108, TGA-104, TGU-104, TGB-104, TGP-104, TGH-104, SCA-416, SCA-516
Battery Charger Models; PTC-400
conform to Directive 89/336/EEC for Electromagnetic Compatibility. Compliance was demonstrated
to the following specifications as listed in the official Journal of the European Communities:
EN 50081-1:1992 Emissions:
EN 55022 Radiated, Class A
EN 55024 Emissions
EN 50082-1:1997 Immunity:
IEC 801-2 Electrostatic Discharge
IEC 801-3 RF Radiated
IEC 801-4 Fast Transients
Additionally, all models comply to EN60950/ IEC950 with CB certificates & reports.
Mark R. Angliss, Manager; Quality & Process Engineering, For the SpectraLink Corporation
February 21, 2002
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
Note concerning the NetLink SVP Server:
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
Note concerning shielded cable:
SpectraLink recommends the use of shielded cable for all external signal connections in order to maintain
FCC Part 15 emissions requirements.
Note concerning the NetLink Wireless Telephones:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
WARNING Changes or modifications to this equipment not approved by SpectraLink Corporation may
cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate
this equipment.
WARNING SpectraLink products contain no user-serviceable parts inside. Refer servicing to qualified
service personnel.
Important Safety Information
Follow these general precautions while installing telephone equipment:
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed
for wet locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line has
been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
FCC Information
The NetLink 150 Telephony Gateway complies with Part 68, FCC Rules
FCC Registration Number IYGUSA-33816-PX-E
Ringer Equivalence 0.3B
SpectraLink Corporation
NetLink Wireless Telephones
Made in the USA
This equipment complies with Part 68 of the FCC Rules. On the back of this equipment is a label that
contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN)
for this equipment. If requested, this information must be given to the telephone company.
This equipment uses RJ-21 connectors.
The REN is useful to determine the quantity of devices you may connect to your telephone line and still
have all of those devices ring when your number is called. In most, but not all, areas, the sum of the RENs
of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices
you may connect to your line, as determined by the REN, you should contact your local telephone company
to determine the maximum REN for your calling area.
If your telephone equipment causes harm to the telephone network, the telephone service may discontinue
your service temporarily. If possible, they will notify you in advance. But if advance notice isn’t practical,
you will be notified as soon as possible. You will be informed of your right to file a complaint with the
FCC.
Your telephone company may make changes in its facilities, equipment, operations or procedures that
could affect the proper functioning of your equipment. If they do, you will be notified in advance to give
you an opportunity to maintain uninterrupted telephone service.
If you experience trouble with this telephone equipment, please contact SpectraLink Corporation for
information on obtaining service or repairs.
SpectraLink Corporation
5755 Central Avenue
Boulder, CO 80301
303-440-5330
The telephone company may ask that you disconnect this equipment from the network until the problem
has been corrected or until you are sure that the equipment is not malfunctioning. There are no user
serviceable parts in this equipment.
This equipment may not be used on coin service provided by the telephone company. Connection to party
lines is subject to state tariffs.
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
Industry Canada (IC) Notice
Notice:
The Industry Canada (IC) label identifies certified equipment. This certification means that the
equipment meets telecommunications network protective, operational, and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The
department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the
supplier. Any repairs or alterations made by a user to this equipment, or equipment malfunctions,
may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.
Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides as
indication of the maximum number of terminals allowed to be connected to a telephone interface.
The termination of an interface may consist of any combination of devices.
REN 0.3B
Approval Numbers:
2128-9760 A
Warranty and Repair Service Center:
SpectraLink Corporation
5755 Central Avenue
Boulder, CO 80301
303-440-5330
DOC Spread Spectrum certification
Wireless Telephone Cert. No. 2128-K1374
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
Table of Contents
1. ABOUT THIS DOCUMENT 8
1.1 Contacting SpectraLink 8
1.2 Icons and Conventions 8
2. NETLINK
2.1 Quick Start Guide 9
2.2 The Wireless Telephone Display 10
WIRELESS TELEPHONE OVERVIEW 9
3. NETLINK WIRELESS TELEPHONE CONFIGURATION 11
3.1 Opening and Using the Admin Menu 11
3.2 User-defined Preferences 16
4. LICENSE MANAGEMENT 17
4.1 Requirements 17
4.2 Configuration Process 17
5. TESTING A WIRELESS TELEPHONE 19
6. CERTIFYING THE NETLINK WIRELESS TELEPHONES 20
6.1 Site Certification 20
6.2 Site Survey Mode 20
6.3 Solving Coverage Issues 21
7. SOFTWARE MAINTENANCE 22
7.1 Upgrading Wireless Telephones 22
8. TROUBLESHOOTING WIRELESS TELEPHONE PROBLEMS 24
8.1 Access Point Problems 24
8.2 Configuration Problems 24
8.3 Infrastructure Problems 25
8.4 Dialtone Problems 25
8.5 Wireless Telephone Status Messages 26
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
1. About This Document
This document explains how to configure and maintain the NetLink Wireless Telephone
when used with the NetLink Telephony Gateway.
1.1 Contacting SpectraLink
SpectraLink wants you to have a successful installation. If you have questions please
contact our
Monday through Friday, 6:00 AM to 6:00 PM Mountain Time.
1.2 Icons and Conventions
This manual uses the following icons and conventions.
Customer Support Hotline at (800) 775-5330. The Hotline is open
Caution! Follow these instructions carefully to avoid danger.
NORM
Note these instructions carefully.
This typeface indicates a key, label, or button on SpectraLink hardware.
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
2. NetLink Wireless Telephone Overview
The NetLink Wireless Telephone is a mobile handset for workplace telephone systems.
The Wireless Telephone operates over an 802.11b (802.11b for FH) wireless Ethernet
LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly
integrating with the NetLink Telephony Gateway and the site PBX, Wireless Telephone
users are provided with high-quality mobile voice communications throughout the
workplace. The Wireless Telephone gives users the freedom to roam throughout the
workplace while providing all the features and functionality of a desk phone.
The Wireless Telephones reside on the wireless LAN with other wireless devices using
Direct Sequence (DS) or Frequency Hopping (FH) Spread Spectrum radio technology.
The handset radio transmits and receives packets at up to 11Mb/s.
The NetLink Wireless Telephone supports Wired Equivalent Privacy (WEP) as defined
by the 802.11 specification. SpectraLink offers the product with both 40-bit and 128-bit
encryption. WEP increases the security of the wireless LAN to a level similar to a wired
Ethernet LAN.
All SpectraLink products use our LinkPlus digital integration technology to integrate
with various digital switch platforms. Using LinkPlus technology, Wireless Telephones
emulate digital telephone sets to deliver advanced capabilities such as multiple line
appearances and LCD display features. See the LinkPlus Interface Guide for your PBX
for information about the mapping the PBX features to the Wireless Telephone.
2.1 Quick Start Guide
1. A wireless LAN must be properly configured and operational through the use of
802.11b wireless access points (APs).
2. A NetLink Telephony Gateway must be available on the network and the handset
must be registered to it in order to load the appropriate software into the Wireless
Telephones. Most installations choose to take advantage of the TFTP Server that
accompanies the NetLink Telephony Gateway, making a separate TFTP Server
unnecessary. See Section 3 “License Management” for detailed instructions for
loading software on Wireless Telephones.
3. The NetLink Telephony Gateway or NetLink SVP Server, which controls the QoS on
the wireless LAN for the Wireless Telephones, must be on the same subnet as the
Wireless Telephones and have the proper versions of software. Visit
http://www.spectralink.com.service/software.html
SVP Server software.
4. Configure your Wireless Telephone to ensure that it associated with the Wireless
LAN, has the appropriate software and is registered to the appropriate NetLink
Telephony Gateway. See Section 4 “License Management” for detailed instructions
for loading software onto Wireless Telephones.
to download the latest NetLink
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
2.2 The Wireless Telephone Display
See the LinkPlus Interface Guide for your PBX for information about how the Wireless
Telephone emulates the features of the PBX utilized at your site. The following general
explanations may not apply due to differences in PBX configurations.
Alphanumeric
The NetLink Wireless Telephone has a two-line, 16-character alphanumeric display.
Display information provided by the PBX when the Wireless Telephone is off-hook will
be passed directly to the Wireless Telephone display. The Wireless Telephone will
display only the first 16 characters of each line. Certain characters may be used by the
PBX that are not implemented in the Wireless Telephone such as definable and special
characters.
MSG Icon
The message-waiting icon (MSG) is activated in a similar fashion as the message
indicator of the display set. The Message Waiting feature must be assigned to a button in
order to support the message-waiting icon.
Ringing and Tones
The ringing types (normal or vibrator) are programmed by the Wireless Telephone user
into the Wireless Telephone and are not accessible or changeable by the PBX. Whenever
possible the audible and vibrating ringer on the Wireless Telephone will follow the
protocol command provided by the PBX
Audio Features
Speakerphone features are not available on the Wireless Telephone.
Line Indicators
The line indicators on the Wireless Telephone will illuminate to mimic the LEDs next to
Line keys on the deskset. Note, however, that the Wireless Telephone will indicate line
numbers based on the assignment made at the PBX, regardless of which button is
assigned to that line.
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
3. NetLink Wireless Telephone
Configuration
Prior to configuring a Wireless Telephone, it must be associated with one and only one
line on one of the Telephony Gateways. Then it must be configured per the instructions in
this section. The following instructions assume that the Wireless Telephone has been
properly associated with a line on a NetLink Telephony Gateway. See NetLink Telephony
Gateway: Setup and Maintenance: Telephone Line Configuration for additional
information. While Wireless Telephones are being associated, the system will continue
normal operation.
Use the Wireless Device Planning Worksheets filled out by the network or system
administrator to be sure you are correctly assigning telephone parameters.
3.1 Opening and Using the Admin Menu
The Admin menu contains configuration options that are stored locally (on each Wireless
Telephone). Every Wireless Telephone is independent and if the default settings are not
desired, the admin options must be set in each Wireless Telephone requiring different
settings.
1. With the Wireless Telephone powered OFF, simultaneously press and hold the
PWR and END keys.
2. Release the
menu displays.
If an admin password has been set, the display will require its entry before
3. Press the left or right arrow keys
4. Press 0 (zero) to change the selected option.
5. Press FCN to return to the previous menu level.
6. Press END to exit the menus.
An asterisk (*) next to an option indicates that it is selected. The default settings are
shown below with an * prior to the option.
The following table lists the Admin menu items. Detailed descriptions of each item
appear below the table.
opening the Admin menu. If no password is set, the display will proceed
directly into the Admin menu.
through the menu options.
PWR key, then release the END key. The first option on the Admin
(# and *) on the Wireless Telephone to scroll
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
Admin Menu Items 2nd Level 3rd Level
IP Address Use DHCP
Static IP
Static Entry
ESS ID Learn Once
Learn Always
License Management Set Current
Restore Defaults
Site Survey Mode
Regulatory Domain
Authentication
Encryption WEP On/Off
Admin PW
Key Information
Phone IP
TFTP Server IP
OAI Server IP
Default
Gateway
Subnet Mask
Open System
Shared Key
Default Key
Key Length
Key #
IP Address
Select the setting for IP address configuration:
* Use DHCP: will use Dynamic Host Configuration Protocol to assign an IP
address each time the Wireless Telephone is turned on.
Static IP: allows you to manually set a fixed IP address. If selected, the next
option will prompt you to enter the IP address designated for this Wireless
Telephone. Enter the digits only, including leading zeroes. No periods required.
ESSID
Select the option that will enable the Wireless Telephone to acquire access points with
the correct ESSID (Extended Service Set ID, aka SSID) each time it is turned on.
Learn Once: allows the Wireless Telephone to scan all ESSs for its NetLink
Telephony Gateway. Once the NetLink Telephony Gateway is found, the
Wireless Telephone retains the ESSID from whichever access point it associates
with at that point. When overlapping wireless systems exist, the Learn Once
feature allows the Wireless Telephone to power on in any ESSID area and use
only the ESSID established at first learn. This ESSID is retained by the Wireless
Telephone until the ESSID option is reselected.
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
Learn Always: allows the Wireless Telephone to automatically learn the ESSID
at each power on. This may be useful if the Wireless Telephone will be used at
more than one site.
Note about Automatic Learn options: Overlapping wireless systems complicate
the use of ESSID learning as the Wireless Telephone in an overlapping area could
receive conflicting signals. If this is the situation at your site, use Static Entry or
Learn Once in an area without overlapping ESSIDs. Broadcast ESSID must be
enabled in the access points for ESSID learning to function. Refer to the
Configuration Note for your access point or call your access point vendor for
specifics.
Static Entry: If your access points do not accept broadcast ESSID or if there are
overlapping wireless systems in use at the site, enter the correct ESSID manually:
1. On the keypad, press the first digit/letter of the ESSID. The digit displays. Press
the key again to scroll through the letters associated with that key.
Example: if you press 2 repeatedly, you will see 2, A, B, and C, a, b, and c.)
The following table shows which key will allow you to enter non-numeric
characters or other characters not represented on the keypad.
To Enter Press
. - _ ! # $ % & ‘ ( ) , : ; / \ = @ ~ 1
Space 0
Q 7
Z 9
When the correct entry displays, press Right Arrow to move on to the next
character. Repeat for each digit/letter of the ESSID.
2. Press
END to save the entry and return to the menu.
Press FCN to abort and return to the menu without saving any changes.
License Management
License Management lets you select the VoIP protocol that your site is licensed to
download and run. The currently available protocols are:
Option Protocol Use with
001 SpectraLink Radio Protocol (SRP) NetLink Telephony Gateways
004 Skinny Client Control Protocol (SCCP) Cisco CallManager
1. Press 0 to view the current selection. The protocol number appears on the
display.
2. Press 0 to change the protocol.
3. Press the right arrow to scroll through the options.
4. Press 0 to select the displayed protocol number.
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
After selecting the correct protocol for your site, you should upgrade the software for the
phones. See Upgrading Wireless Telephones section for more information.
Restore Defaults
The Restore Defaults option will set all user and administrative parameters to their
factory defaults. During configuration, press Right Arrow to skip this mode.
Site Survey Mode
Site Survey Mode is used to check the signal strength from access points. When you
select Site Survey Mode, the Wireless Telephone will remain in this mode until it is
powered off. During configuration, press Right Arrow to skip this mode. See Certifying
the NetLink Wireless Telephones section for more information on this mode.
Regulatory Domain
The Regulatory Domain will default to North America on the Wireless Telephone
display. FCC requirements dictate that the menu for changing the domain be available by
password, which in our case is the
then enter the digits that represent the site’s domain. Note that both digits must be
entered.
HOLD button. To change the domain, press HOLD and
01 - North America
02 - Europe (except Spain and France)
03 - Japan
04 - Spain
05 - France
Encryption
WEP (Wired Equivalent Privacy) is a wireless encryption protocol that scrambles
wireless signals allowing for greater security in the wireless network. If WEP/Encryption
is required at this site, you must configure each Wireless Telephone to correspond with
the encryption protocol set up in the access points. Select the entries from the options
below to enable the Wireless Telephone to acquire the system.
* By default, WEP options are off. If WEP is desired, options must be set in the Wireless
Telephone that match those set in the access points.
Set each of these options to match exactly the settings in your access
points.
Authentication
Select either Open System or Shared Key.
WEP
Select either WEP Off or WEP On.
Key Information
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
Press the right arrow key to scroll through the options:
Default Key: Enter the key # specified for use by the Wireless
Telephones. This will be 1 through 4.
Key Length: Select either 40-bit or 128-bit depending on the key length
specified for use at this location.
Key 1-4: Scroll to the key option that corresponds to the Default Key that
was entered above. Press 0 and enter the encryption key as a sequence of
hexadecimal characters. (Use the
digits A-F, use the left arrow key to backspace.) For 40-bit keys you will
need to enter 10 digits, for 128-bit keys you will need to enter 26 digits.
The display will scroll as needed.
Encryption codes display as they are entered. For security reasons codes
will not display when a user returns to the Admin menu, Encryption
options.
Note that WEP may be set at “optional” at the access point if there are
wireless devices in use that do not have WEP capability. All wireless
devices must be upgraded to WEP capability for a fully secured WEP
environment.
2 and 3 keys to access hexadecimal
Admin PW
The Admin PW (password) controls access to the administration functions in the Admin
menu. The password must be set in each Wireless Telephone for which controlled access
is desired. Wireless Telephones are shipped without any Admin menu password.
1. On the keypad, press
2. Enter the password. Press the first digit/letter of the password. The digit displays.
Press the key again to scroll through the letters associated with that key.
Example: if you press 2 repeatedly, you will see 2, A, B, and C, a, b, and c.)
The following table shows which key will allow you to enter non-numeric
characters or other characters not represented on the keypad.
When the correct entry displays, press Right Arrow to move on to the next
character. Repeat for each digit/letter of the password.
3. Press
END to save the entry and return to the menu.
Press FCN to abort and return to the menu without saving any changes.
0 to change the password.
To Enter Press
. - _ ! # $ % & ‘ ( ) , : ; / \ = @ ~ 1
Space 0
Q 7
Z 9
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
If you press END with no entry, the password is erased and the display
will not require it before displaying the Admin menu.
3.2 User-defined Preferences
The following user-defined preferences are also covered in the NetLink Wireless
Telephone user guide. The system administrator can refer to this list for more information
about customizing Wireless Telephone settings.
To configure the following options, the Wireless Telephone must acquire the system (the
NO SVC icon must be off) and be at the extension display. Press and hold FCN briefly to
access the following options:
Select
Wireless Telephone. Select a level from 1 (softest) to 8 (loudest). Level 5 is the
default.
Select Telephone Ring to change the standard ring used for normal operation.
From the
Vibrator Ring. The Auxiliary Ring modes are reserved for future use. Vibrator
ring works only if this Wireless Telephone has the optional vibrating ringer. The
ring type currently in use displays with an asterisk (*).
Select
noise level in your environment. This option will adjust the Wireless Telephone
to account for background noise. Use of the non-Normal Noise modes is not
recommended unless you are in a loud environment, or you may find it difficult to
hear on your Wireless Telephone.
Current IP Address: displays the IP address currently assigned to the Wireless
Telephone. The IP address is not set here, it is merely displayed.
Select
this number is for labeling purposes only, entering it does not assign the extension
in the host telephone system.
If a different language is supported on your system, select Language from the
menu to select a language for the display on the NetLink Wireless Telephone.
Volume Level from the menu to set the base audio volume level of this
Telephone Ring menu, select either Normal Ring (an audible alert) or
High Noise Mode from the menu to select an option that describes the
Extension to enter the user extension on the Wireless Telephone. Note
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
4. License Management
The NetLink Wireless Telephone system supports a number of different IP protocol
integrations. All PTB8xx series Wireless Telephones are shipped from SpectraLink with
a generic software load that allows them to associate to a wireless LAN and download
their functional software from a TFTP server. The Wireless Telephones will not
function properly without downloading appropriate software.
The following details the process to properly configure NetLink Wireless Telephone and
download software via over-the-air file transfer.
4.1 Requirements
• A wireless LAN must be properly configured and operational through the use of
802.11b wireless access points.
• NetLink Telephony Gateway must also be connected to your network and
completely operational, and the handset must be registered to it.
• The NetLink Telephony Gateways have a TFTP Server and must be available on
the network in order to load the appropriate software into the Wireless
Telephones. Most installations choose to take advantage of the TFTP Server that
accompanies the NetLink Telephony Gateway, making a separate TFTP Server
unnecessary.
• Finally, ensure that the Battery Pack on the Wireless Telephone is fully charged.
4.2 Configuration Process
1. Download the latest NetLink Wireless Telephone software from
http://www.spectralink.com/service/software.html
2. Load the latest version of the PTB8xx SRP code and place it on the TFTP Server
and ensure the TFTP Server is started. The two files that are needed must be
named pdt06c.bin and phintl.bin.
3. If statically assigning IP addresses, ensure that the
Subnet Mask, and Default Gateway information are accurate in the Admin
Menu. If using a DHCP Server, ensure that appropriate options are set for the
TFTP Server. See section 3 “NetLink Wireless Telephone Configuration” for
detailed configuration instructions.
4. Ensure the Wireless Telephone has properly configured
Information within the Admin Menu. If you are accepting broadcast
your access points, the handset will automatically learn the ESSID information
when powering on. See section 3 “NetLink Wireless Telephone Configuration”
for detailed configuration instructions.
IP Address, TFTP Server IP,
ESSID and Reg Domain
ESSIDs at
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
5. Using the Admin Menu on the Wireless Telephone, ensure the License Mngt
menu option is set to
files each time it powers on. See section 3 “NetLink Wireless Telephone
Configuration” for detailed configuration instructions.
6. Power cycle the Wireless Telephone.
7. The SRP code will now download to the handset. The status bar will increment
fully across the display for each function that is being performed in the download
process. Upon completion of the update process, the handset will re-boot with the
new firmware.
For future software upgrades, simply update the files that are stored on the
TFTP Server. Each time the Wireless Telephone is powered up, it will
check with the TFTP Server to ensure it has the proper software version.
001. This ensures the handset will check for the proper SRP
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
5. Testing a Wireless Telephone
Verify proper registration and operation of each Wireless Telephone by performing the
following tests on each Wireless Telephone in an active wireless area.
1. Power on the Wireless Telephone by pressing
PWR. You will see a series of
messages displayed as the Wireless Telephone acquires the system. The
Wireless Telephone should display the user extension or dashes if no
extension is programmed. The
NO SVC icon should clear.
2. Press the START key. The extension number should clear and you should
hear dial tone. On some digital systems, depending on how the telephone
system is programmed, you may have to select a line to get dial tone. Place a
call and listen to the audio quality. End the call by pressing the
END key.
3. Place a call to the Wireless Telephone and verify ring, answer, clear transmit,
and clear receive audio.
4. Use the
FCN key to verify all programmed features on the Wireless
Telephone.
5. Press the
END key. Any line indicators should turn off and the extension
number display will return.
If any of these steps fails to operate as described, refer to the Troubleshooting section for
corrective action.
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
6. Certifying the NetLink Wireless
Telephones
Conduct a preliminary Site Survey Mode test according to the directions given below.
Note any areas where coverage is conflicting or inadequate. Note any system difficulties
and work with your wireless LAN and/or LAN system administrator to determine the
cause and possible remedy. See the section Wireless Telephone Problems for clues to
possible sources of difficulties.
6.1 Site Certification
The installer should not leave the site before performing installation verification.
These tests must be performed in typical operating conditions, especially if heavy loads
occur. Testing sequence and procedure is different for every installation. Generally, you
should organize the test according to area and volume, placing numerous calls to others
who can listen while you perform coverage tests. Note any areas with excessive static or
clarity problems and report it to a SpectraLink engineer.
The coverage test will also require you to put the Wireless Telephone in
mode and walk the entire coverage area to verify all access points.
The installation is not complete until these certification steps have been
performed. Do not hand out Wireless Telephones at a site that has not been
certified.
Site Survey
6.2 Site Survey Mode
Test signal strength in the covered area by performing a Site Survey. Put a Wireless
Telephone in Site Survey mode (see Wireless Telephone Configuration section) and walk
the entire coverage area while viewing the display.
The
Hold key toggles between the two coverage modes described below. The Wireless
Telephone will remain in Site Survey mode until it is powered off. When testing is
complete, press
Detect dBm coverage
As you walk the perimeter, the two-line display will show the top four access points that
the Wireless Telephone can contact in a code as illustrated below.
PWR to power off the Wireless Telephone.
XXX1 YY XXX2 YY
XXX3 YY XXX4 YY
F1
• XXX1 through XXX4 are the last four digits of the access points’ MAC
address. The primary access point (the access point which had the strongest
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
signal to this Wireless Telephone) displays first, followed by the three access
points with the next strongest signals.
• YY is the power level in dBm at which this Wireless Telephone heard the
associated access point. Although shown as a positive number, YY represents
negative dBm and lower numbers represent stronger signals. For example, a
displayed value of 40 indicates –40dBm, and is therefore a stronger signal
then a display of 50 (which indicates –50dBm). At least one access point’s
reading should be stronger than -70 dBm in all areas.
Note any areas that have inadequate dBm readings.
Detect overlap or conflicts
Press HOLD to toggle to the Site Survey function that shows the channel number of the
access points. Use this information to detect overlaps or conflicts in access point
signaling.
XXX1 ZZ XXX2 ZZ
XXX3 ZZ XXX4 ZZ
F2
• XXX1 through XXX4 are the last four digits of the access points’ MAC
address.
• ZZ is the channel number (or hopping pattern for FH Wireless Telephones)
that the access point is using.
Note any areas that have access points that are in contention for the same channel.
It is preferable that no overlaps exist anywhere in your facility. If that is not possible,
then any location that shares two access points with the same channel should also show at
least two access points with stronger signals, that do not conflict.
6.3 Solving Coverage Issues
Coverage issues are best resolved by adding and/or relocating access points.
Overlap issues may be resolved by reassigning channels to the access points or by
relocating the access points.
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
7. Software Maintenance
The NetLink Wireless Telephones use proprietary software programs written and
maintained by SpectraLink Corporation. The software versions that are running on the
Wireless Telephones can be displayed during power on by holding down the
button.
SpectraLink or its authorized dealer will provide information about software updates and
how to obtain the software (for example, downloading updates from a web site).
7.1 Upgrading Wireless Telephones
After software updates are obtained from SpectraLink, they must be transferred to the
NetLink Telephony Gateway. See NetLink Telephony Gateway: Setup and Maintenance
for an explanation of how to update the Wireless Telephone software in the NetLink
Telephony Gateway so that it can then be downloaded into the Wireless Telephones.
NetLink Wireless Telephones allow over-the-air transfer of software updates from the
NetLink Telephony Gateway to the Wireless Telephones. The downloader function in the
Wireless Telephone checks its software version every time the Wireless Telephone is
turned on. If there is any discrepancy the Wireless Telephone immediately begins to
download the update.
PWR
Normal Download Messages
When the Wireless Telephone is powered on, it displays a series of messages indicating
that it is searching for new software, checking the versions, and downloading. The
normal message progression is:
Checking Code
Erasing Memory
Updating Code
See the Troubleshooting section for more information about each of these messages.
While the Wireless Telephone is updating, the
When the update is complete, the Wireless Telephone displays the extension number, and
is ready for use.
NO SVC message displays.
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
Download Failure or Recovery Messages
The following display messages indicate a failure or recovery situation during the
download process. See the Troubleshooting section for more information about each
message.
Server Busy
TFTP ERROR(x):yy
Erase Failed
Waiting
(Internal Errors)
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
8. Troubleshooting Wireless Telephone
Problems
Wireless Telephones can exhibit transmission problems in several ways. They can cease
functioning properly, display error messages, or display incorrect data. When using and
troubleshooting Wireless Telephones, consider the following problem sources to
determine the best method of approaching any specific situation.
8.1 Access Point Problems
Most, but not all, Wireless Telephone audio problems have to do with access point range,
positioning and capacity. Performing a Site Survey as described above can isolate the
access point causing these types of problems. If the Wireless Telephone itself is
suspected, conduct a parallel Site Survey with a Wireless Telephone that is known to be
properly functioning.
In range/Out of range – service will be disrupted if a user moves outside the area
covered by the wireless LAN access points. Service is restored if the user moves
back within range. If a call drops because a user moves out of range, the Wireless
Telephone will recover the call if the user moves back into range within a few
seconds.
Capacity – in areas of heavy use, the call capacity of a particular access point
may be filled. If this happens, the user will hear three chirps from the Wireless
Telephone. The user can wait until another user terminates a call, or move within
range of another access point and try the call again. If a user is on a call and
moves into an area where capacity is full, the system attempts to find another
access point. Due to range limitations, this may be the same as moving out of
range.
Transmission Obstructions –prior to system installation, the best location for
access points for optimum transmission coverage was determined. However,
small pockets of obstruction may still be present, or obstructions may be
introduced into the facility after system installation. This loss of service can be
restored by moving out of the obstructed area, or by adding access points.
8.2 Configuration Problems
Certain problems are associated with improper configuration of either the NetLink
Telephony Gateway or the Wireless Telephone or the NetLink SVP Server.
For instance, no extension displayed or wrong extension displayed on the Wireless
Telephone has no effect on its operation but serves to easily identify it. Other
configuration problems, like having incorrect menu items, or inability to connect or
access telephone system features, affect the Wireless Telephone’s functioning.
Configuration problems are generally corrected by changing the configuration at the
NetLink Telephony Gateway, the NetLink SVP Server, or on the Wireless Telephone.
See the NetLink Telephony Gateway: Setup and Maintenance document for specific
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
configuration steps. There may also be incorrect programming of the PBX or access
point. Seethe appropriate LinkPlus Integration Guide or the Configuration Note for the
access point in use at the site.
8.3 Infrastructure Problems
Calls ringing on the wrong Wireless Telephone or multiple Wireless Telephones not
working are likely to be caused by faulty installation. The wires that connect the demarc
block to the NetLink Telephony Gateway could be installed incorrectly.
Contact your wireless LAN and/or PBX vendor for more information about
troubleshooting infrastructure problems.
8.4 Dialtone Problems
A dialtone problem exists if the Wireless Telephone has no dialtone, or if the user is
unable to hear the other party’s voice, hears echo or hears dead air. Dialtone problems
can be caused by a number of different situations and should be investigated by following
these steps:
4. Power on the Wireless Telephone in an active service area. If the Wireless
Telephone does not get a dialtone in an active area, continue with the steps below.
If the no dialtone problem is limited to a certain area, see the access point
Problems section.
The
No Svc message should turn off a few seconds after the Wireless Telephone
is powered on.
5. Swap the Battery Pack with a Battery Pack from a functional Wireless Telephone,
power the Wireless Telephone back on and check for dialtone. If this corrects the
problem, charge the Battery Pack that was removed.
6. Turn the Wireless Telephone off then on again, and then test again for dialtone. If
OK, place a call and determine voice quality.
7. While maintaining an active call, walk through several access point areas. If
fluctuation occurs see the access point Problems section.
8. Check for alarms on the NetLink Telephony Gateway or the NetLink SVP Server
(via System Status). If there are alarms, see Error Status for information.
9. Make sure the Wireless Telephone’s gateway port is connected to a working
phone line. Check the line at the demarc block. You may need to contact your
vendor to perform this check.
10. Check the cabling between the gateway and the demarc block, and between the
demarc block and the telephone system ports.
11. Move the Wireless Telephone to a different port location and test again.
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
8.5 Wireless Telephone Status Messages
Wireless Telephone status messages provide information about the NetLink Wireless
Telephone's communication with the access point and host telephone system. The
following table summarizes the status messages, in alphabetical order.
Message Description Action
3 chirps Wireless Telephone is not able to
communicate with the best AP,
probably because that AP has no
bandwidth available.
None. This is only a warning, the
call will handoff to the best AP
once it becomes available.
BATT, Low Battery,
and beep
Checking Code Wireless Telephone is contacting the
DHCP Error (1-4) DHCP Error 1 The Wireless Telephone cannot
Low battery In call: BATT displays when the
user is on the Wireless Telephone
and the battery charge is low.
User has two minutes to complete
call. The battery can be changed
while the call is still in progress. Do
not press End. Quickly remove the
discharged battery and replace
with a charged battery, power on
the Wireless Telephone, and press
Start to resume the call in
progress.
Not in call: Low Battery and Beep
indicate low battery charge when
user is not on the wireless
telephone. The Wireless
Telephone will not work until
battery is replaced.
None, this message should only
Download Master to determine if it
has a newer version of software that
should be downloaded.
last for approximately one second.
If message remains displayed,
power off and contact customer
support for a replacement phone.
locate a DHCP server. It will try
every 4 seconds until a server is
located.
DHCP Error 2 The Wireless Telephone has not
DHCP Error 3 The server refuses to lease the
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received a response from the
server for a request to an IP
address. It will retry until a server is
found.
Wireless Telephone an IP address.
It will keep trying.
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
Message Description Action
DHCP error (1-4)
(con’t.)
DHCP Error 4 The server offered the Wireless
Telephone a lease that is too short.
The minimum acceptable lease is
24 hours. The Wireless Telephone
will stop trying. Reconfigure the
server and power cycle the
Wireless Telephone.
Erase Failed Download process failed to erase the
memory in the Wireless Telephone.
This operation will retry.
Erasing Memory Wireless Telephone has determined
that a download should occur and is
erasing the current software from
memory. This message also displays
a progress bar. When the progress
bar fills the display line the erase
operation is complete.
Internal Err. # # The Wireless Telephone has
detected a fault from which it cannot
recover.
OE = Error while writing the Flash
(return Wireless Telephone to
factory)
OF = No functional code (contact
SpectraLink Technical Support)
Multiple GW regs The Wireless Telephone has
discovered more than one
Telephony Gateway that is
configured with the Telephone’s
MAC address.
Operation will retry but may
eventually report the error "int.
error: 0F" Power cycle the phone.
None. When the progress bar fills
the display line the erase operation
is complete.
Record the error code so it can be
reported.
Turn the Wireless Telephone off
then on again.
If error persists, try registering a
different Wireless Telephone to
this telephone port.
If error still persists, contact
SpectraLink Technical Support and
report the error.
Check each NetLink Telephony
Gateway for the Wireless
Telephone’s MAC address on the
Telephone Line Configuration
screen. Delete any duplicate
entries leaving only one entry on
the correct Telephone Gateway
and port for this Wireless
Telephone.
Network Busy All APs are full or busy Try call again later.
No Gateway Found
No IP Address Invalid IP Check the IP address of the
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Wireless Telephone not registered
on Telephony Gateway
NetLink Telephony Gateway is not
working
No LAN connection at the AP or
NetLink Telephony Gateway
Verify that NetLink Telephony
Gateway is properly configured.
Verify that NetLink Telephony
Gateway is powered on. If so,
follow standard NetLink Telephony
Gateway troubleshooting
procedures.
Verify NetLink Telephony Gateway
connection to LAN and all APs.
Wireless Telephone and re-
configure if required.
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
Message Description Action
No Net Access Cannot authenticate / associate with
AP
Verify the AP configuration.
Verify that all the WEP settings in
the Wireless Telephone match
those in the APs.
No Net Found
This indicates any of the following:
• No radio link
• No ESSID – Autolearn not
supported (or)
• Incorrect ESSID
• AP does not support appropriate
data rates
• Out of range
Verify that the AP is turned on.
Verify the ESSID of the wireless
LAN and enter or Autolearn it
again if required. See Wireless
Telephone Configuration section.
Check the AP configuration against
Configuration Note for AP.
Try getting closer to an AP. Check
to see if other Wireless
Telephones are working within the
same range of an AP. If so, check
the ESSID of this Wireless
Telephone.
• Incorrect WEP settings
Verify that all the WEP settings in
the Wireless Telephone match
those in the APs.
No Reg Domain Regulatory Domain not set Configure the Regulatory Domain
of the Wireless Telephone
No PBX No communication with host
telephone system.
Displays before the system has
synchronized ports with the host
telephone system. Should
disappear when the ports are
correctly wired and programmed.
No SVC Wireless Telephone is not
communicating with the AP or the
Telephony Gateway.
This message may display with
another diagnostic message.
Follow diagnostic actions for the
second message (such as No Net
Found.)
If other devices are working from
the AP, this Wireless Telephone
may not be properly registered on
the system. From the
Administration software, check to
see that the MAC address is
properly assigned.
Server Busy Wireless Telephone is attempting to
download from a Download Master
that is busy downloading other
None, the Wireless Telephone will
automatically retry the download
every few seconds.
handsets and refusing additional
downloads.
System Locked
(with Busy Tone)
System is locked Try call again, system has been
locked for maintenance
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
Message Description Action
System Busy
(with Busy Tone)
System is busy or out of resources All call paths are in use, try call
again in a few minutes.
TFTP ERROR(x):yy A failure has occurred during a TFTP
software download. (x) = The file
number which was being
downloaded; yy is an error code
describing the particular failure.
Possible error codes are:
01 = TFTP server did not find the
requested file.
02 = Access violation (reported
from TFTP server).
07 = TFTP server reported "No
such user" error.
81 = File put into memory did not
CRC.
FF = Timeout error. TFTP server
did not respond within a specified
period of time.
Updating Code Wireless Telephone is downloading
new software into memory. The
number icons at the bottom of the
display indicate which file number is
currently being downloaded. This
message also displays a progress
bar. When the progress bar fills the
display line the update operation is
complete on that file.
Error code 01, 02 or 07 - check the
TFTP server configuration.
Error code 81, the Wireless
Telephone will attempt to
download the file again.
For other messages, power off the
Wireless Telephone, then turn it on
again to retry the download. If the
error repeats, note it and contact
SpectraLink Technical Support.
None. When the progress bar fills
the display line the update
operation is complete on that file.
Waiting Wireless Telephone has attempted
some operation several times and
failed, and is now waiting for a period
of time before attempting that
operation again.
None. The Wireless Telephone is
waiting for a specified period of
time before attempting that
operation again.
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
Index
Access point
Coverage, 21
Coverage test, 20
Overlap, 21
Audio problems, 25
Automatic Learn, 13
Capacity, 24
Channel number, 21
Checking code, 22
Coverage test, 20
Customer Support Hotline, 8
Dialtone, 25
Download messages
Failure or Recover, 23
Normal, 22
Erasing memory, 22
Extension, 16
High noise option, 16
Hotline, 8
Language option, 16
No dialtone, 25
Obstructions, 24
Out of range, 24
Preferences, user-defined, 16
Regulatory Domain, 14
Restore Defaults, 14
Ring type, 16
Signal strength, 20
Site Certification, 20
Site Survey, 14, 20
Status messages, 26
Status messages, 28
Transmission obstructions, 24
Updating code, 22
User Preferences, 11
Volume level, 16
Wireless Telephone
Audio problems, 25
Configuration problems, 24
Configure Preferences, 11
Dialtone problems, 25
Display IP address of, 16
Infrastructure problems, 25
Problems with, 24
Status messages, 26, 28
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