SpectraLink NetLink Wireless Telephone Setup And Administration Manual
Setup and Administration
NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
Part Number: 72-0065-09
Issue B
SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
NOTICE
SpectraLink Corporation has prepared this document for use by SpectraLink personnel and clients. The
drawings and specifications contained herein are the property of SpectraLink and shall be neither
reproduced in whole or in part without the prior written approval of SpectraLink, nor be implied to grant
any license to make, use, or sell equipment manufactured in accordance herewith.
SpectraLink reserves the right to make changes in specifications and other information contained in this
document without prior notice, and the reader should in all cases consult SpectraLink to determine whether
any such changes have been made.
The terms and conditions governing the sale of SpectraLink hardware products and the licensing of
SpectraLink software consist solely of those set forth in the written contracts between SpectraLink and its
customers. No representation or other affirmation of fact contained in this document including but not
limited to statements regarding capacity, response-time performance, suitability for use, or performance of
products described herein shall be deemed to be a warranty by SpectraLink for any purpose, or give rise to
any liability of SpectraLink whatsoever.
In no event shall SpectraLink be liable for any incidental, indirect, special, or consequential damages
whatsoever (including but not limited to lost profits) arising out of or related to this document, or the
information contained in it, even if SpectraLink has been advised, knew, or should have known of the
possibility of such damages.
Trademark Information
SpectraLink
LinkPlus
Link Wireless Telephone System
NetLink Telephony Gateway
NetLink Wireless Telephone
NetLink SVP Server
SpectraLink Voice Priority
ccLink Wireless Telephone System
are trademarks and registered trademarks of SpectraLink Corporation.
All other trademarks used herein are the property of their respective owners.
Setup and Maintenance
NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
© 2002 SpectraLink Corporation.
All Rights Reserved
Printed in the United States of America
SpectraLink Corporation
5755 Central Avenue
Boulder, CO 80301
Within the United States, dial
303.440.5330 or toll free
800.676.5465
Outside the U.S., dial
+1.303.440.5330
www.spectralink.com
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
DECLARATION OF CONFORMITY
We
Spectralink Corporation
5755 Central Avenue
Boulder, CO 80301
declare under sole responsibility that the Wireless Business Telephone System Components:
Wireless Telephone Handset Models; PTB-500/510, 600/610, 800/810
System Controller Models; TGA-116, TGU-116, TGH-116, THB-116, TGP-116, TGX-116,
TGA-108, TGU-108, TGA-104, TGU-104, TGB-104, TGP-104, TGH-104, SCA-416, SCA-516
Battery Charger Models; PTC-400
conform to Directive 89/336/EEC for Electromagnetic Compatibility. Compliance was demonstrated
to the following specifications as listed in the official Journal of the European Communities:
EN 50081-1:1992 Emissions:
EN 55022 Radiated, Class A
EN 55024 Emissions
EN 50082-1:1997 Immunity:
IEC 801-2 Electrostatic Discharge
IEC 801-3 RF Radiated
IEC 801-4 Fast Transients
Additionally, all models comply to EN60950/ IEC950 with CB certificates & reports.
Mark R. Angliss, Manager; Quality & Process Engineering, For the SpectraLink Corporation
February 21, 2002
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
Note concerning the NetLink SVP Server:
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
Note concerning shielded cable:
SpectraLink recommends the use of shielded cable for all external signal connections in order to maintain
FCC Part 15 emissions requirements.
Note concerning the NetLink Wireless Telephones:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
WARNING Changes or modifications to this equipment not approved by SpectraLink Corporation may
cause this equipment to not comply with part 15 of the FCC rules and void the user’s authority to operate
this equipment.
WARNING SpectraLink products contain no user-serviceable parts inside. Refer servicing to qualified
service personnel.
Important Safety Information
Follow these general precautions while installing telephone equipment:
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed
for wet locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line has
been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
FCC Information
The NetLink 150 Telephony Gateway complies with Part 68, FCC Rules
FCC Registration Number IYGUSA-33816-PX-E
Ringer Equivalence 0.3B
SpectraLink Corporation
NetLink Wireless Telephones
Made in the USA
This equipment complies with Part 68 of the FCC Rules. On the back of this equipment is a label that
contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN)
for this equipment. If requested, this information must be given to the telephone company.
This equipment uses RJ-21 connectors.
The REN is useful to determine the quantity of devices you may connect to your telephone line and still
have all of those devices ring when your number is called. In most, but not all, areas, the sum of the RENs
of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices
you may connect to your line, as determined by the REN, you should contact your local telephone company
to determine the maximum REN for your calling area.
If your telephone equipment causes harm to the telephone network, the telephone service may discontinue
your service temporarily. If possible, they will notify you in advance. But if advance notice isn’t practical,
you will be notified as soon as possible. You will be informed of your right to file a complaint with the
FCC.
Your telephone company may make changes in its facilities, equipment, operations or procedures that
could affect the proper functioning of your equipment. If they do, you will be notified in advance to give
you an opportunity to maintain uninterrupted telephone service.
If you experience trouble with this telephone equipment, please contact SpectraLink Corporation for
information on obtaining service or repairs.
SpectraLink Corporation
5755 Central Avenue
Boulder, CO 80301
303-440-5330
The telephone company may ask that you disconnect this equipment from the network until the problem
has been corrected or until you are sure that the equipment is not malfunctioning. There are no user
serviceable parts in this equipment.
This equipment may not be used on coin service provided by the telephone company. Connection to party
lines is subject to state tariffs.
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
Industry Canada (IC) Notice
Notice:
The Industry Canada (IC) label identifies certified equipment. This certification means that the
equipment meets telecommunications network protective, operational, and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The
department does not guarantee the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the
supplier. Any repairs or alterations made by a user to this equipment, or equipment malfunctions,
may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.
Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides as
indication of the maximum number of terminals allowed to be connected to a telephone interface.
The termination of an interface may consist of any combination of devices.
REN 0.3B
Approval Numbers:
2128-9760 A
Warranty and Repair Service Center:
SpectraLink Corporation
5755 Central Avenue
Boulder, CO 80301
303-440-5330
DOC Spread Spectrum certification
Wireless Telephone Cert. No. 2128-K1374
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
Table of Contents
1. ABOUT THIS DOCUMENT 8
1.1 Contacting SpectraLink 8
1.2 Icons and Conventions 8
2. NETLINK
2.1 Quick Start Guide 9
2.2 The Wireless Telephone Display 10
WIRELESS TELEPHONE OVERVIEW 9
3. NETLINK WIRELESS TELEPHONE CONFIGURATION 11
3.1 Opening and Using the Admin Menu 11
3.2 User-defined Preferences 16
4. LICENSE MANAGEMENT 17
4.1 Requirements 17
4.2 Configuration Process 17
5. TESTING A WIRELESS TELEPHONE 19
6. CERTIFYING THE NETLINK WIRELESS TELEPHONES 20
6.1 Site Certification 20
6.2 Site Survey Mode 20
6.3 Solving Coverage Issues 21
7. SOFTWARE MAINTENANCE 22
7.1 Upgrading Wireless Telephones 22
8. TROUBLESHOOTING WIRELESS TELEPHONE PROBLEMS 24
8.1 Access Point Problems 24
8.2 Configuration Problems 24
8.3 Infrastructure Problems 25
8.4 Dialtone Problems 25
8.5 Wireless Telephone Status Messages 26
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SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
1. About This Document
This document explains how to configure and maintain the NetLink Wireless Telephone
when used with the NetLink Telephony Gateway.
1.1 Contacting SpectraLink
SpectraLink wants you to have a successful installation. If you have questions please
contact our
Monday through Friday, 6:00 AM to 6:00 PM Mountain Time.
1.2 Icons and Conventions
This manual uses the following icons and conventions.
Customer Support Hotline at (800) 775-5330. The Hotline is open
Caution! Follow these instructions carefully to avoid danger.
NORM
Note these instructions carefully.
This typeface indicates a key, label, or button on SpectraLink hardware.
PN: 72006509B.doc Page 8
SpectraLink Corporation Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
2. NetLink Wireless Telephone Overview
The NetLink Wireless Telephone is a mobile handset for workplace telephone systems.
The Wireless Telephone operates over an 802.11b (802.11b for FH) wireless Ethernet
LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly
integrating with the NetLink Telephony Gateway and the site PBX, Wireless Telephone
users are provided with high-quality mobile voice communications throughout the
workplace. The Wireless Telephone gives users the freedom to roam throughout the
workplace while providing all the features and functionality of a desk phone.
The Wireless Telephones reside on the wireless LAN with other wireless devices using
Direct Sequence (DS) or Frequency Hopping (FH) Spread Spectrum radio technology.
The handset radio transmits and receives packets at up to 11Mb/s.
The NetLink Wireless Telephone supports Wired Equivalent Privacy (WEP) as defined
by the 802.11 specification. SpectraLink offers the product with both 40-bit and 128-bit
encryption. WEP increases the security of the wireless LAN to a level similar to a wired
Ethernet LAN.
All SpectraLink products use our LinkPlus digital integration technology to integrate
with various digital switch platforms. Using LinkPlus technology, Wireless Telephones
emulate digital telephone sets to deliver advanced capabilities such as multiple line
appearances and LCD display features. See the LinkPlus Interface Guide for your PBX
for information about the mapping the PBX features to the Wireless Telephone.
2.1 Quick Start Guide
1. A wireless LAN must be properly configured and operational through the use of
802.11b wireless access points (APs).
2. A NetLink Telephony Gateway must be available on the network and the handset
must be registered to it in order to load the appropriate software into the Wireless
Telephones. Most installations choose to take advantage of the TFTP Server that
accompanies the NetLink Telephony Gateway, making a separate TFTP Server
unnecessary. See Section 3 “License Management” for detailed instructions for
loading software on Wireless Telephones.
3. The NetLink Telephony Gateway or NetLink SVP Server, which controls the QoS on
the wireless LAN for the Wireless Telephones, must be on the same subnet as the
Wireless Telephones and have the proper versions of software. Visit
http://www.spectralink.com.service/software.html
SVP Server software.
4. Configure your Wireless Telephone to ensure that it associated with the Wireless
LAN, has the appropriate software and is registered to the appropriate NetLink
Telephony Gateway. See Section 4 “License Management” for detailed instructions
for loading software onto Wireless Telephones.
to download the latest NetLink
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