SpectraLink NetLink 8020, NetLink 8030 Configuration
NetLink 8000 Series Wireless Telephone
NetLink Telephony Gateway and SpectraLink Radio Protocol (SRP)
Configuration and Administration
Part Number: 72-1305-00
Issue A
SpectraLink Corporation Configuration and Administration–NetLink 8000 Series Wireless Telephone
NetLink Telephony Gateway and SpectraLink Radio Protocol
Notice
SpectraLink Corporation has prepared this document for use by SpectraLink personnel and customers. The
drawings and specifications contained herein are the property of SpectraLink and shall be neither reproduced in
whole or in part without the prior written approval of SpectraLink, nor be implied to grant any license to make,
use, or sell equipment manufactured in accordance herewith.
SpectraLink reserves the right to make changes in specifications and other information contained in this
document without prior notice, and the reader should in all cases consult SpectraLink to determine whether
any such changes have been made.
The terms and conditions governing the sale of SpectraLink hardware products and the licensing of
SpectraLink software consist solely of those set forth in the written contracts between SpectraLink and its
customers. No representation or other affirmation of fact contained in this document including but not limited
to statements regarding capacity, response-time performance, suitability for use, or performance of products
described herein shall be deemed to be a warranty by SpectraLink for any purpose, or give rise to any liability of
SpectraLink whatsoever.
In no event shall SpectraLink be liable for any incidental, indirect, special, or consequential damages
whatsoever (including but not limited to lost profits) arising out of or related to this document, or the
information contained in it, even if SpectraLink has been advised, knew, or should have known of the
possibility of such damages.
Trademark Information
SpectraLink®
LinkPlus
Link
NetLink
SVP
Are trademarks and registered trademarks of SpectraLink Corporation.
The SpectraLink logo is a registered trademark in the United States of America and in other countries.
All other trademarks used herein are the property of their respective owners.
SpectraLink Corporation
5755 Central Avenue
Boulder, CO 80301
303 440 5330 or
800 676 5465
www.spectralink.com
Copyright © 2007 SpectraLink Corporation. All rights reserved
Information in this document is subject to change without notice and does not represent a commitment on the
part of SpectraLink Corporation. The software described in this document is furnished under a license and
may only be used pursuant to the terms of (1) SpectraLink's software license agreement available at
http://www.spectralink.com/softwareUpdates
OR (2) the terms and conditions previously agreed to in writing
between the user and SpectraLink Corporation OR (3) the terms and conditions previously agreed to in writing
between the user and an authorized SpectraLink reseller (each, the “Agreement”). The software may be used
only in accordance with the terms of the Agreement. No part of this manual, or the software described herein,
may be reproduced or transmitted in any form or by any means, electronic or mechanical, including
photocopying and recording, for any purpose except for the sole intent to operate the product or without the
express written permission of SpectraLink Corporation.
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SpectraLink Corporation Configuration and Administration–NetLink 8000 Series Wireless Telephone
NetLink Telephony Gateway and SpectraLink Radio Protocol
WARNING: Changes or modifications to this equipment not approved by SpectraLink
Corporation may cause this equipment to not comply with part 15 of the FCC rules and
void the user’s authority to operate this equipment.
WARNING: SpectraLink products contain no user-serviceable parts inside. Refer servicing
to qualified service personnel.
IMPORTANT SAFETY INFORMATION
Follow these general precautions while installing telephone equipment:
• Never install telephone wiring during a lightning storm.
• Never install telephone jacks in wet locations unless the jack is specifically designed for
wet locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line has
been disconnected at the network interface.
• Use caution when installing or modifying telephone lines
Please visit www.spectralink.com to view regulatory declarations.
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SpectraLink Corporation Configuration and Administration–NetLink 8000 Series Wireless Telephone
NetLink Telephony Gateway and SpectraLink Radio Protocol
Table of Contents
1. About This Document 5
1.1 SpectraLink Corporation Model Numbers 5
1.2 Related Documents 5
1.3 Contacting SpectraLink 5
1.4 Icons and Conventions 5
2. NetLink Wireless Telephone Overview 6
2.1 SpectraLink Voice Priority (SVP) and Quality of Service 6
2.2 NetLink Wireless Telephone Security 6
2.3 Quick Start Overview 7
2.4 NetLink Wireless Telephone Specifications 8
2.5 Handset Display 9
2.6 Startup Sequence 10
2.7 Handset Modes 11
3. NetLink Wireless Telephone Configuration 12
3.1 The Admin Menu 12
3.2 User-defined Preferences 21
4. Software License and Protocol Management 23
4.1 Requirements 23
4.2 Configuration Process 23
5. Testing the Handsets 25
6. Diagnostic Tools 26
6.1 Run Site Survey 26
6.2 Diagnostics Enabled 28
6.3 Syslog Mode 31
7. Certifying the Handsets 33
7.1 Conducting a Site Survey 33
8. Software Maintenance 34
9. Troubleshooting 35
9.1 Access Point Problems 35
9.2 Configuration Problems 35
9.3 Infrastructure Problems 36
9.4 Dial tone Problems 36
9.5 Handset Status Messages 37
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SpectraLink Corporation Configuration and Administration–NetLink 8000 Series Wireless Telephone
NetLink Telephony Gateway and SpectraLink Radio Protocol
1. About This Document
This document explains how to configure and maintain the NetLink 8000 Series
Wireless Telephones (handsets) when used with the NetLink Telephony Gateway.
1.1 SpectraLink Corporation Model Numbers
This document covers the following model numbers:
802X, 803X
1.2 Related Documents
NetLink Telephony Gateway: Installation, Configuration, and Administration
(72-0065-02)
NetLink SVP Server: Installation, Configuration, and Administration
NetLink 8000 Series Wireless Telephones Handset Administration Tool
NetLink 8000 Series Wireless Telephone and Accessories User Guide
Available at http://www.spectralink.com/resources/manuals.jsp.
LinkPlus Interface Guide
the type of PBX)
Available at http://www.spectralink.com/consumer/interface_guides.jsp.
NetLink Wireless Telephone WLAN Compatibility List (72-9000-00)
Access Point Configuration Note
corresponding to the type of access point.). Available at
http://www.spectralink.com/resources/wifi_compatibility.jsp.
Deploying NetLink Wireless Telephones: Best Practices paper. Available at
http://www.spectralink.com/resources/white_papers.jsp.
(72-0171-xx where xx indicates a number corresponding to
1.3 Contacting SpectraLink
SpectraLink wants you to have a successful installation. If you have questions please
contact the Customer Support Hotline at (800) 775-5330. The hotline is open
Monday through Friday, 6 a.m. to 6 p.m. Mountain time.
(72-0178-02)
(72-1304-00)
(72-1301-00)
(72-99xx-00 where xx indicates a number
1.4 Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
NORM
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Note these instructions carefully.
This typeface indicates a key, label, or button on the NetLink Wireless
Telephone (handset).
SpectraLink Corporation Configuration and Administration–NetLink 8000 Series Wireless Telephone
NetLink Telephony Gateway and SpectraLink Radio Protocol
2. NetLink Wireless Telephone Overview
NetLink 8000 Series Wireless Telephones are mobile handsets for workplace
telephone systems. The handset operates over an 802.11a/b/g wireless Ethernet
LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly
integrating with the NetLink Telephony Gateway and the facility’s telephone system,
handset users are provided with high-quality mobile voice communications
throughout the workplace. The handset gives users the freedom to roam throughout
the workplace while providing all the features and functionality of a desk phone.
The handsets reside on the wireless LAN with other wireless devices using directsequence spread spectrum (DSSS) radio technology. The handset radio transmits and
receives packets at up to 54Mb/s.
All SpectraLink products use the company’s LinkPlus integration technology to
connect with various digital switch platforms. Using LinkPlus technology, handsets
emulate digital telephone sets to deliver advanced capabilities such as multiple line
appearances and LCD display features. See the
PBX for information about mapping the PBX features to the handset.
LinkPlus Interface Guide
for your
2.1 SpectraLink Voice Priority (SVP) and Quality of Service
SVP is the SpectraLink quality of service (QoS) mechanism that is implemented in
the handset and an access point (AP) to enhance voice quality over the wireless
network. SVP gives preference to voice packets over data packets on the wireless
medium, increasing the probability that all voice packets are transmitted efficiently
and with minimum or no delay. SVP is fully compatible with the IEEE 802.11
standards.
The NetLink SVP Server is an Ethernet LAN device that works with the APs to
provide QoS on the wireless LAN. Voice packets to and from the handsets are
intercepted by the NetLink SVP Server and encapsulated for prioritization as they
are routed to and from an IP telephony server or gateway. See
Installation, Configuration, and Administration
device.
When the system employs four or fewer NetLink Telephony Gateways without an
NetLink SVP Server, the NetLink Telephony Gateway(s) provide SVP’s QoS. In this
configuration, the handsets are limited to a maximum of 2Mb/s. If the 11Mb/s
transmission rate is desired, a NetLink SVP Server must be added to the system.
Note that if any 2Mb/s NetLink handsets are in use (PTB500’s) the NetLink 8000
Series Wireless Telephones will automatically limit speed to 2Mb/s to maintain
compatibility.
for detailed information about this
NetLink SVP Server:
2.2 NetLink Wireless Telephone Security
NetLink Wireless Telephones support basic Wi-Fi Multimedia (WMM) as part of the
802.11e protocol. If the AP supports WMM, the handset automatically discovers and
uses it. WMM does not replace the NetLink SVP Server as described in the following
paragraph. WMM settings must be configured on the NetLink Telephony Gateway
and on the NetLink SVP Server.
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SpectraLink Corporation Configuration and Administration–NetLink 8000 Series Wireless Telephone
NetLink Telephony Gateway and SpectraLink Radio Protocol
NetLink Wireless Telephones also support the 802.11i protocol including Wi-Fi
Protected Access (WPA and WPA2) pre-shared key (PSK). As vendors introduce
APs that are eligible to become Wi-Fi Certified for WPA-PSK and/or WPA2-PSK,
SpectraLink will determine their compatibility with the handsets and include them on
the
NetLink Wireless Telephone WLAN Compatibility List.
The NetLink 8000 Series Wireless Telephones support Wired Equivalent Privacy
(WEP) as defined by the 802.11 specification. SpectraLink offers the product with
both 40-bit and 128-bit encryption.
The latest software versions are required to support the features described
in this document. See section 4
IP multicast addresses are used by the NetLink 8030 Wireless Telephone.
This requires that multicasting be enabled on the subnet used for the
NetLink Wireless Telephones, SVP Server, and Telephony Gateways.
Routers are typically configured with filters to prevent multicast traffic
from flowing outside of specific domains. The wireless LAN can be placed
on a separate virtual LAN (VLAN) or subnet to reduce the effects of
broadcast and multicast traffic from devices in other network segments.
Software License and Protocol Management.
2.3 Quick Start Overview
1. A wireless LAN must be properly configured and operational through the use of
802.11 wireless APs.
2. A NetLink Telephony Gateway must be available on the network and the
handset must be registered to it in order to load the appropriate software into the
handsets. Most installations choose to take advantage of the TFTP server that
accompanies the NetLink Telephony Gateway, making a separate TFTP server
unnecessary.
3. The NetLink Telephony Gateway or NetLink SVP Server, which controls the
QoS on the wireless LAN for the handsets, must be on the same subnet as the
handsets and have the proper versions of software.Download updates to the
NetLink SVP Server software (if the NetLink SVP Server is installed) per
NetLink SVP Server Installation, Configuration, and Administration
Software Updates
software per
Administration
4. Download the correct NetLink Wireless Telephone software per section 4.2
Configuration Process
Telephony Gateway, or a separate TFTP server.
5. Configure your handset to ensure that it associates with the wireless LAN, has
the appropriate software and is registered to the appropriate NetLink Telephony
Gateway. See section 3
. Download updates to the NetLink Telephony Gateway
NetLink Telephony Gateway Installation, Configuration, and
section 20
section 6
Software Maintenance
. Ensure the software is properly loaded on the NetLink
NetLink Wireless Telephone Configuration.
.
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SpectraLink Corporation Configuration and Administration–NetLink 8000 Series Wireless Telephone
NetLink Telephony Gateway and SpectraLink Radio Protocol
2.4 NetLink Wireless Telephone Specifications
NetLink 8030 Wireless Telephone NetLink 8020 Wireless Telephone
(802.11b, 802.11g) 2.4–2.4835 GHz Radio mode
(selectable)
Transmission type Direct-sequence spread spectrum (DSSS)
Transmit data rate up to 54 Mb/s
Radio QoS SpectraLink Voice Priority (SVP), WMM
Wireless security Wired Equivalent Privacy (WEP), 40-bit and 128-bit; Cisco FSR; WPA-PSK,
FCC certification Part 15.247
Voice encoding ADPCM (Proprietary)
Transmit power See Admin menu
Display Up to five lines of text plus two icon status rows and one row for softkey
8020 Dimensions 5.7" x 2.0" x 0.9"
8030 Dimensions 5.4" x 2.0" x 0.9"
8020 Weight* 3.9 oz. ( 110.6 g) with Standard Battery Pack
8030 Weight* 4.2 oz. (119.1 g) with Standard Battery Pack
Standard Battery Pack capacity 4 hours talk, 80 hours standby
Extended Battery Pack capacity 6 hours talk, 120 hours standby
Ultra-Extended Battery Pack capacity 8 hours talk, 160 hours standby
(802.11a) 5.150–5.250 GHz
5.250–5.350 GHz
5.470–5.725 GHz
5.725–5.825 GHz
WPA2-PSK
labels.
(14.5 x 5.1 x 2.3 cm)
(13.7 x 5.1 x 2.3 cm)
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SpectraLink Corporation Configuration and Administration–NetLink 8000 Series Wireless Telephone
NetLink Telephony Gateway and SpectraLink Radio Protocol
2.5 Handset Display
Standby mode display Second set of softkeys
When more than four softkeys are available, arrows appear on either side of the
softkey labels as illustrated above. Use Nav◄ and Nav► to display additional softkey
sets.
In active mode, the softkeys will be determined by the programming of the NetLink
Telephony Gateway. Pressing the FCN key will display each set of programmed
softkeys. Pressing it repeatedly will scroll through all four sets, or as many softkeys as
have been programmed.
Display information provided by the PBX when the handset is off-hook will be
passed directly to the handset main display. Certain characters may be used by the
PBX that are not implemented in the handset, such as definable and special
characters. See the
LinkPlus Interface Guide
for your PBX for information about
how the handset emulates the features of the PBX utilized at your site.
LINE display
Most, but not all, PBXs allow for more than one line appearance. The line
appearances are mapped to corresponding line icons across the top of the handset
display. Press the
LINE key to display a list of available lines.
Indicators
Indicator Function
The signal-strength icon indicates the strength of the signal and can assist the user in
determining if the handset is moving out-of-range.
The voicemail icon is activated when a new voicemail message is received if the feature is
supported by the phone emulation.
The battery icon indicates the amount of charge remaining in the Battery Pack. When only
one level remains, the Battery Pack needs to be charged.
The speakerphone icon displays when the speakerphone is active.
1 ▪ ▪ ▪ ▪ ▪ ▪ ▪
The line indicators are associated with telephone line status and access.
Up and down arrows are displayed when the menu has additional options above or below.
Left or right arrows are displayed during editing when the cursor may be moved left or right.
PBX ring icon. A regular telephone call is coming in.
The Push-to-talk (PTT) ring icon. A PTT call is coming in.
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SpectraLink Corporation Configuration and Administration–NetLink 8000 Series Wireless Telephone
NetLink Telephony Gateway and SpectraLink Radio Protocol
Indicator Function
The priority PTT ring icon. A call is coming in on the priority PTT channel. This call will override
any other.
Muted
The muted indicator displays after the Mute softkey has been pressed. It indicates that the
microphone is not transmitting sound. Press the
microphone.
Mute softkey again to unmute the
Locked Locked indicates that the keypad is locked to prevent accidental activation. Use the Unlk
# key to unlock it.
[No Service
message]
softkey plus the
If warning tones are not disabled, an alarm will sound and a descriptive message displays
when the handset cannot receive or place calls. You may be outside of the covered area.
Walk back into the covered area. The in-service tone indicates service is reestablished.
The download icon indicates that the handset is downloading code. This icon only appears
while the handset is running the over-the-air downloader. It appears to the right of the Signal
Strength icon in the same location as the Voicemail icon.
2.6 Startup Sequence
The handset goes through an initialization sequence at startup. The line icons 1
through 9 display and count down as the handset steps through this sequence. This
is usually very rapid. If there is difficulty at any step that prevents initialization from
continuing, an error message will display and the related icon(s) will stay on. Please
see the
on how to handle error messages that occur during initialization.
Handset Status Messages
table at the back of this document for instructions
Icon The icon(s) shown in bold turns off when:
123456789 The handset has located and authenticated and associated with at least one AP,
and is proceeding to bring up higher-layer networking functions.
12345678
1234567 If DHCP is configured, a DHCP response was received which contains a good
123456 Note: Only valid on non-SRP protocol. Indicates one of the following:
12345 All networking functions are complete (notably, DHCP), and the handset is
1234 The SRP link is established, all network stack initialization is complete, proceeding
123 The link between the handset and the NetLink Telephony Gateway is established.
The handset is either configured for Static IP, or if configured for DHCP the DHCP discovery process
has started.
DNS server configuration.
Static IP configuration, or
SVP Server address found in DHCP response, or
SVP Server address found via DNS lookup.
proceeding with establishing the SRP link to the NetLink Telephony Gateway.
with application-specific initialization.
(no icons)
EXT. XXX
Initialization is complete. The handset is in standby mode ready to receive and place calls.
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SpectraLink Corporation Configuration and Administration–NetLink 8000 Series Wireless Telephone
NetLink Telephony Gateway and SpectraLink Radio Protocol
2.7 Handset Modes
Standby Mode (on-hook)
In standby mode, the handset is waiting for an incoming call or for the user to place
an outgoing call. The extension number is shown on the display and there is no dial
tone. In this mode, the handset is conserving battery power and wireless LAN
bandwidth.
When an incoming call occurs, the handset enters a transitional state and will ring
until the call is answered by pressing the START key or the END key is pressed to
silence the ringing.
Active Mode (off-hook)
To place a call, press the START key. This transitions the handset to active off-hook
mode. There is a dial tone, the handset is in communication with the PBX, and the
display shows information as it is received from the PBX. The user may place a call
or press a softkey or the FCN or LINE key to access additional operations.
The handset is also in the active mode when an incoming call is answered.
When an incoming call occurs during an active call the handset will play the second
call ringing sound until the call is answered, the caller hangs up, or the call transfers
to voicemail. If END is pressed, the first call is terminated and the handset reverts to
a full ring.
The active modes utilize the most bandwidth and battery power. To conserve these
resources and allow the handset to receive new calls, return the handset to the
standby mode when a call is completed by pressing the END key.
Configuration Menu Mode
When user preferences are being configured in the Config menu, the handset is on
but is not active. It cannot receive calls while in the Config menu.
Push-to-talk (PTT) Mode
The NetLink 8030 Wireless Telephone utilizes channels for incoming and outgoing
radio communication. While PTT is active, the handset is in PTT mode. It can
receive regular phone calls in this mode. When a regular phone call is answered, the
handset enters active mode.
Messaging Mode
If text messaging functions have been programmed, as in a nurse call system, the
handset is able to receive text messages. While these messages are being accessed, the
handset is in messaging mode. Incoming calls will ring with the second call ringing
sound.
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SpectraLink Corporation Configuration and Administration–NetLink 8000 Series Wireless Telephone
NetLink Telephony Gateway and SpectraLink Radio Protocol
3. NetLink Wireless Telephone Configuration
Prior to configuring a NetLink 8000 Series Wireless Telephone, it must be associated
with one and only one line on one of the NetLink Telephony Gateways. Then it
must be configured per the instructions in this section. The following instructions
assume that the handset has been properly associated with a line on a NetLink
Telephony Gateway. See
Administration
system will continue normal operation.
for additional information. While handsets are being associated, the
NetLink Telephony Gateway: Installation, Configuration, and
Use the
administrator to be sure you are correctly assigning telephone parameters.
The NetLink Handset Administration Tool is a software utility that enables rapid
configuration of handsets by utilizing the USB port on the Dual Charger. See the
Handset Administration Tool
service representative or contact SpectraLink customer service for more information
about this time-saving tool.
Wireless Device Planning Worksheets
3.1 The Admin Menu
The Admin menu contains configuration options that are stored locally (on each
handset). Every handset is independently configured and if the default settings are
not desired, the Admin menu options must be set in each handset requiring different
settings.
Opening the Admin menu
1. With the handset powered off, press and hold the START key. While holding the
START key, press and release the END key.
2. When the Admin menu appears, release the START key.
If an admin password has been set, the display will require its entry before
opening the Admin menu. The default password is 123456. If no
password is set, the display will proceed directly into the Admin menu.
filled out by the network or system
document for specific instructions. Please see your
Navigation
The navigation keys just below the softkeys are used to navigate through and select
menu options. These are referred to as
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Nav▲, Nav▼, Nav◄, Nav►, and NavOK.
SpectraLink Corporation Configuration and Administration–NetLink 8000 Series Wireless Telephone
NetLink Telephony Gateway and SpectraLink Radio Protocol
Toggle Options
Some menu options that have only two possibilities operate on a toggle basis. The
current setting is shown on the second row of the display, called the info line. Press
NavOK to toggle between the settings. For example, when Enable PTT is the menu
option,
Enabled
PTT Disabled will show on the info line. If you select Enable PTT, PTT
will show on the info line and the menu option will toggle to Disable PTT.
Data Entry and Editing
An asterisk (*) next to an option on the display indicates that it is selected. Use the
Nav keys and the softkeys to navigate and select desired options.
Enter numbers by pressing the buttons on the keypad. The blinking underscore
identifies the current cursor position. When entering alphanumeric strings, the
CAPS/caps softkey will appear and may be pressed to toggle the case. Enter letters
by repeatedly pressing the corresponding key until the desired letter displays on the
screen. Use the CAPS softkey to change the case as needed.
To edit during entry, delete the character to the left of the cursor by pressing the
Del
softkey. To replace an entry, delete it by pressing the Clr softkey and then enter the
new data. To edit an existing entry, use Nav◄ and Nav► to move the cursor
position, and then press the Del softkey to delete the character to the left. Insert new
data by pressing the buttons on the keypad.
Alphanumeric entries:
Key caps CAPS
1
1
1
2 a b c 2 A B C
2
3 d e f 3 D E F
3
4 g h I 4 G H I
4
5 j k l 5 J K L
5
6 m n o 6 M N O
6
7 p q r s 7 P Q R S
7
8 t u v 8 T U V
8
9 w x y z 9 W X Y Z
9
0 0
0
* . ! $ % & ’ ( ) + , : ; / \ = @ ~
*
<space>
#
Admin menu
The following table lists the Admin menu items. The default settings have an * prior
to the option. Detailed descriptions of each item appear below the table.
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