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Mitel Networks 3300

SpectraLink Mitel Networks 3300, SpectraLink NetLink 72-1084-02, SX-200 ICP, NetLink h340, NetLink i640 Configuration And Administration Manual

NetLink e340/h340/i640 Wireless Telephone
Mitel Networks 3300 and SX-200 ICP
Configuration and Administration
Part Number: 72-1084-02
Issue G
Trademark Information
Polycom® and the logo designs SpectraLink® LinkPlus Link NetLink SVP Are trademarks and registered trademarks of Polycom, Inc. in the United States of America and various countries. All other trademarks used herein are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more US and foreign patents and/or pending patent applications held by Polycom, Inc.
Copyright Notice
Copyright ©2004 to 2008 Polycom, Inc.
All rights reserved under the International and pan-American copyright Conventions.
No part of this manual, or the software described herein, may be reproduced or transmitted in any form or by any means, or translated into another language or format, in whole or in part, without the express written permission of Polycom, Inc.
Do not remove (or allow any third party to remove) any product identification, copyright or other notices.
Every effort has been made to ensure that the information in this document is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom, Inc.
Notice
Polycom, Inc. has prepared this document for use by Polycom personnel and customers. The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole or in part without the prior written approval of Polycom, nor be implied to grant any license to make, use, or sell equipment manufactured in accordance herewith.
Polycom reserves the right to make changes in specifications and other information contained in this document without prior notice, and the reader should in all cases consult Polycom to determine whether any such changes have been made.
No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity, response­time performance, suitability for use, or performance of products described herein shall be deemed to be a warranty by Polycom for any purpose, or give rise to any liability of Polycom whatsoever.
Contact Information
Please contact your Polycom Authorized Reseller for assistance.
Polycom, Inc. 4750 Willow Road, Pleasanton, CA 94588
http://www.polycom.com
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Table of Contents
1. About This Document 4
1.1 Referenced Documents 4
1.2 Customer Support Hotline 4
1.3 Icons and Conventions 5
2. NetLink e340/h340/i640 Wireless Telephone Overview 6
2.1 QoS and Security 6
2.2 Quick Start Guide 7
2.3 System Diagram 8
2.4 System Components 9
3. The NetLink Wireless Telephone 11
3.1 Specifications 11
3.2 The Display 12
3.3 Startup Sequence 14
3.4 Handset Modes 15
3.5 NetLink Wireless Telephone Displays 16
4. NetLink Wireless Telephone Configuration 17
4.1 The Admin Menu 17
4.2 User-defined Preferences 25
5. License Management 31
5.1 Requirements 31
5.2 Configuration Process 31
6. Mitel Networks VoIP Integration Factors 33
7. Feature Programming 35
7.1 Feature Assignment 36
7.2 Feature Access 37
8. Testing a Handset 40
9. Diagnostic Tools 41
9.1 Run Site Survey 41
9.2 Diagnostics Mode 43
9.3 Syslog Mode 46
10. Certifying the NetLink Wireless Telephones 48
10.1 Conducting a Site Survey 48
11. Software Maintenance 49
11.1 Upgrading NetLink Wireless Telephones 49
12. Troubleshooting NetLink Wireless Telephone Problems 51
12.1 Access Point Problems 51
12.2 Configuration Problems 51
12.3 NetLink Wireless Telephone Status Messages 52
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1. About This Document
This document explains how to configure and maintain the SpectraLink e340/h340/i640 Wireless Telephone within the Mitel Networks 3300 and SX-200 Integrated Communications Platform (ICP).
1.1 Referenced Documents
SpectraLink 8000 SVP Server Administration Guide for Mitel and Cisco
(1725-36031-001) Available at http://www.polycom.com/usa/en/support/voice/wi-
fi/spectralink_8000_svp_server.html
LinkPlus Interface Guide
(1725-361xx-001 where xx indicates a number corresponding to the type of PBX) Available at http://www.polycom.com/usa/en/support/voice/wi-
fi/pbx_integration.html
Polycom WLAN Compatibility Table Access Point Configuration Note
corresponding to the type of access point) A
vailable at http://www.polycom.com/usa/en/support/voice/wi-
fi/wi_fi_interoperability.html
Deploying Enterprise-Grade Wi-Fi Telephony
http://www.polycom.com/common/documents/products/voice/mobile/bestpracti ces_SLNK_032708.pdf
Open Application Interface (OAI) Specification
Available by request from SpectraLink Customer Service.
1.2 Customer Support Hotline
SpectraLink wants you to have a successful installation. If you have questions please contact the Customer Support Hotline at (800) 775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.
For Technical Support:
technicalsupport@polycom.com
(1725-36040-001)
(1725-36xxx-001 where xxx indicates a number
white paper, available at
(72-0052-00)
For Knowledge Base: http://www.polycom.com/usa/en/support/voice/voice.html
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1.3 Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
NORM
This typeface indicates a key, label, or button on the NetLink Telephony Gateway.
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2. NetLink e340/h340/i640 Wireless Telephone
Overview
The NetLink e340/h340/i640 Wireless Telephone is a mobile handset for workplace IP telephone systems. NetLink Wireless Telephones operate over an 802.11b wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension. By seamlessly integrating with the Mitel IP telephony system, NetLink Wireless Telephone users are provided with high-quality mobile voice communications throughout the workplace. The NetLink Wireless Telephone gives users the freedom to roam throughout the workplace while providing all the features and functionality of an IP desk phone.
The NetLink e340/h340/i640 Wireless Telephone provides a wireless extension to the Mitel Networks 3300 and SX-200 ICP VoIP solutions. The NetLink Wireless Telephone supports the MiNET protocol, a proprietary protocol developed by Mitel Networks for communication between a Mitel Networks IP phone and a Mitel Networks PBX.
The NetLink Wireless Telephones reside on the wireless LAN with other wireless devices using Direct Sequence Spread Spectrum (DSSS) radio technology. The handset radio transmits and receives packets at up to 11Mb/s.
2.1 QoS and Security
The NetLink SVP Server is an Ethernet LAN device that works with the access points (APs) to provide QoS on the wireless LAN. Voice packets to and from the NetLink Wireless Telephones are intercepted by the NetLink SVP Server and encapsulated for prioritization as they are routed to and from an IP telephony server or gateway. See the
Administration
The NetLink e340/h340/i640 Wireless Telephone supports Wired Equivalent Privacy (WEP) as defined by the 802.11 specification. SpectraLink offers the product with both 40-bit and 128-bit encryption.
NetLink Wireless Telephones support basic WMM™ (Wi-Fi Multimedia) if also supported by the AP as part of the 802.11e protocol. If the AP supports WMM, the handset automatically discovers and uses it. WMM does not replace the NetLink SVP Server.
NetLink Wireless Telephones also support the 802.11i protocol including Wi-Fi Protected Access (WPA™ and WPA2™)—PSK. As vendors introduce access points that are eligible to become Wi-Fi CERTIFIED™ for WPA-PSK and/or WPA2­PSK, SpectraLink will determine their compatibility with the NetLink Wireless Telephones and include them on the
Compatibility Table
document for detailed information about this device.
NetLink SVP Server: Installation, Configuration and
NetLink Wireless Telephone Access Point
.
The latest software versions are required to support the features described
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in this document.
2.2 Quick Start Guide
1. A wireless LAN must be properly configured and operational through the use of
802.11b APs listed on the matrix.
2. A TFTP server must be available on the network in order to load the appropriate
software into the NetLink Wireless Telephones. See the section for detailed instructions for loading software on NetLink Wireless Telephones.
3. The supported Mitel Networks VoIP solution must be connected to your
network and completely operational.
4. The NetLink SVP Server, which facilitates the QoS on the wireless LAN for the
NetLink Wireless Telephones, must be on the same subnet as the NetLink Wireless Telephones and have the proper versions of software. Ensure you have the following versions for the SVP Server: 173 svp100.toc 174 zvmlinux 175 flashfs
NetLink Wireless Telephone Access Point Compatibility
License Management
5. Visit http://www.polycom.com/usa/en/support/voice/wi-fi/wi-fi.html to
download the latest NetLink Wireless Telephone and any updates to the NetLink SVP Server software.
6. Install the correct NetLink Wireless Telephone software and any updates to the
NetLink SVP Server software per Section 5.2 NetLink Wireless Telephones and per
and Maintenance
Ensure the software is properly loaded on the TFTP server.
7. Configure your NetLink Wireless Telephone to ensure that it is associated with
the wireless LAN, has the appropriate software, and has the correct IP address for the supported Mitel Networks IP telephony system. See the
Management
detailed instructions for loading software onto and configuring NetLink Wireless Telephones.
IP multicast addresses are used by the NetLink i640 Wireless Telephone.
This requires that multicasting be enabled on the subnet used for the NetLink Wireless Telephones and SVP Server.
Routers are typically configured with filters to prevent multicast traffic from flowing outside of specific domains. The wireless LAN can be placed on a separate VLAN or subnet to reduce the effects of broadcast and multicast traffic from devices in other network segments.
section 6.1
section and the
Software Updates
NetLink Wireless Telephone Configuration
NetLink SVP Server Installation, Setup
Configuration Process
for the NetLink SVP Server.
for the
License
section for
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A
A
Mitel Networks 3300 and SX-200 ICP and 5220 IP Phone emulation
2.3 System Diagram
The following diagram shows the NetLink components residing on a network with the Mitel Networks IP telephony system, APs, and wireless LAN Ethernet Switched Hub.
NetLink
Wireless
Telephones
optional
Wireless
POS
ccess Point
ccess Point
NetLink
Wireless
Telephones
TFTP server
Ethernet switch
Mitel ICP Platform
PSTN
or
PBX
NetLink SVP Server
Mitel IP
Phones
Device supplied by
SpectraLink
Ethernet cable Phone cable
Mitel Networks IP telephony server architecture example
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2.4 System Components
NetLink e340/h340 Wireless Telephone The NetLink e340/h340 Wireless Telephone is a lightweight, durable handset specifically designed for mobile workplace use within a facility using the supported Mitel Networks IP telephony system and 802.11b APs in a wireless LAN.
NetLink i640 Wireless Telephone The NetLink i640 Wireless Telephone offers a durable design with push-to-talk functionality.
Handset functionality is provided by emulating the Mitel Networks 5220 IP Phone. Among other features, the handset can receive calls directly, receive transferred calls, transfer calls to other extensions, and make outside and long distance calls (subject to the restrictions applied in your facility.) The handsets are to be used on-premises; they are not cellular or satellite phones.
NetLink e340/h340/i640 Wireless Telephones use Direct Sequence Spread Spectrum radio technology (DSSS) to transmit audio packets over wireless LAN APs that support SpectraLink Voice Priority (SVP).
NetLink SVP Server SpectraLink Voice Priority (SVP) is the SpectraLink quality of service (QoS) mechanism that is implemented in the handset and AP to enhance voice quality over the wireless network. SVP gives preference to voice packets over data packets on the wireless medium, increasing the probability that all voice packets are transmitted efficiently and with minimum or no delay. SVP is fully compatible with the IEEE 802.11b standards.
The NetLink SVP Server is an Ethernet LAN appliance that works with the AP to provide QoS on the wireless LAN. All MiNET packets to and from the NetLink e340/h340/i640 Wireless Telephones pass through the NetLink SVP Server and are encapsulated for prioritization as they are routed to and from the supported Mitel Networks VoIP solution or other handset.
Mitel Networks IP System Mitel Networks 3300 or SX-200 ICP VoIP solution.
Access points (APs) are supplied by third party vendors and provide the
connection between the wired Ethernet LAN and the wireless (802.11b) LAN. APs must be positioned in all areas where NetLink Wireless Telephones will be used. The number and placement of APs will affect the coverage area and capacity of the wireless system. Typically, the requirements for use of NetLink e340/h340/i640 Wireless Telephones are similar to that of wireless data devices.
APs must utilize SpectraLink Voice Priority (SVP). Contact SpectraLink, or a certified SpectraLink distributor, for information about APs that support SVP.
Ethernet switch Interconnects multiple network devices, including the NetLink SVP Server, the supported Mitel Networks IP telephony system, Mitel Networks IP Phones and the APs. Ethernet switches provide the highest performance networks, which can handle combined voice and data traffic, and are required when using the NetLink e340/h340/i640 Wireless Telephones.
Although a single Ethernet switch network is recommended, the handsets and the NetLink SVP Server can operate in larger, more complex networks, including networks with multiple Ethernet switches, routers, VLANs, and/or multiple subnets,
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as long as the SVP Server and APs are on the same subnet. However, in such networks, it is possible for the QoS features of the NetLink SVP Server to be compromised, and voice quality may suffer. Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected.
Note that the NetLink e340/h340/i640 Wireless Telephones cannot actively roam from one subnet to another. If routers and multiple subnets are in use, the NetLink Wireless Telephones must only use APs attached to a single subnet, or be powered off and back on to switch to a different subnet.
Mitel Networks IP Phone The wired LAN desksets provided by Mitel Networks for use with the supported Mitel Networks IP telephony system.
TFTP server Required in the system to distribute software to the handsets. May be on a different subnet than the supported Mitel Networks IP telephony device(s) and APs.
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3. The NetLink Wireless Telephone
NetLink e340/h3401 Wireless Telephone NetLink i640 Wireless Telephone
3.1 Specifications
Radio frequency: 2.4000 – 2.4835 GHz
Transmission type: Direct Sequence Spread Spectrum (DSSS)
Transmit data rate: Up to 11 Mb/s
Radio QoS: SpectraLink Voice Priority (SVP)
Wireless security: Wired Equivalent Privacy (WEP), 40-bit and 128-bit, Cisco FSR; WPA-PSK,
WPA2-PSK
FCC certification: Part 15.247
Management: DHCP, TFTP
Voice encoding: G.711 (A- and mu-law), G.729
VoIP Protocols: MiNET
Transmit power: 100 mW peak, < 10 mW average
Display: Pixel-based (up to 4-line x 18-character) alphanumeric, plus line and status
indicators.
e340/h340 dimensions: 5.5” x 2.0” x 0.9” (14.0 x 5.1 x 2.3 cm)
i640 dimensions: 5.9” x 2.2” x 1.0” (15.0 x 5.6 x 2.5 cm)
e340/h340 weight: 4.2 ounces (119.0 g)
i640 weight: 6.0 ounces (170.1 g)
Battery capacity: 4 hours talk time, 80 hours standby (30 hours standby if push to talk (PTT) is
enabled)
1
The NetLink e340 Wireless Telephone is shown. The NetLink h340 Wireless Telephone’s specifications are
identical to the NetLink e340 Wireless Telephone’s specifications.
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3.2 The Display
Alphanumeric
Display information provided by the supported Mitel Networks VoIP solution when the handset is off-hook will be passed directly to the handset display. The handset will display up to 18 characters of each line. Certain characters may be used by the supported Mitel IP PBX solution that are not implemented in the handset, such as definable or special characters.
Press the FCN key while off hook to scroll through features and emulated keys. Press the LINE key while off hook to scroll through the line/memory keys.
Signal strength
The signal strength icon indicates the strength of the signal from the AP and can assist the user in determining if the handset is moving out of range. It is always present on the display in the upper left corner.
Battery charge
The battery icon indicates the amount of charge remaining in the Battery Pack. There are three levels and when only one level remains, the Battery Pack needs to be charged. It is always present on the display in the upper right corner.
Voicemail
The voicemail icon is activated when a new voice mail message is received if the feature is supported by the phone emulation. It appears to the right of the signal strength icon.
Download
Indicates that the handset is downloading code. This icon only appears while the handset is running the over-the-air downloader. It appears to the right of the signal strength icon in the same location as the Voicemail icon.
Line indicators
The line indicators on the handset will convert to a solid or flashing number to mimic the icons next to line keys on the Mitel Networks 5220. The text that appears next to the line keys on the 5220 IP Phone is accessed on the handset by pressing the
LINE key.
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Ringing and tones
The ringing types are programmed by the handset user into the handset and are not accessible or changeable by the supported Mitel Networks VoIP solution. When
Ring Cadence is set to PBX and whenever possible, the audible and vibrating ringer
on the handset will follow the MiNET cadence commands provided by the supported Mitel Networks VoIP solution.
Audio features
Speakerphone features such as paging, hands-free mode and voice announce are not available on the handset. The telephony switch should not be programmed to support such features on the handset.
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3.3 Startup Sequence
The handset goes through an initialization sequence at startup. The line icons 1-9 display and count down as the handset steps through this sequence. This is usually very rapid. If there is any difficulty at any step that prevents initialization from continuing, an error message will display and the related icon(s) will stay on. Please see the error table at the back of this document for instructions on how to handle error messages that occur during initialization.
Icon The icon(s) shown in bold turns off when:
123456789 The handset has located and authenticated and associated with at least one AP, and is
proceeding to bring up higher-layer networking functions.
12345678 The handset is either configured for Static IP, or if configured for DHCP the DHCP discovery
process has started.
1234567 If DHCP is configured, a DHCP response was received which contains a good DNS server
configuration.
123456 Note: Only valid on non-SRP protocol. Indicates one of the following:
Static IP configuration, or SVP Server address found in DHCP response, or SVP Server address found via DNS lookup.
12345 All networking functions are complete (notably, DHCP) and the handset is proceeding with
establishing the SRP link to the SVP Server.
1234 The SRP link is established, all network stack initialization is complete, proceeding with
application-specific initialization.
123 The link between the handset and the PBX is established.
12 The handset has registered to the PBX.
12 Please Enter PIN
1 The handset has received a definition string for each of the 14 programmable buttons. If the
(no icons)
Requested if PIN had not previously been entered, if PIN has been cleared, or if MAC address not entered in the DN con-figuration table on the PBX.
The PIN may be up to 18 characters. The first few are a secret number defined at the PBX, the rest are the extension of this handset. User must enter a valid PIN number and press the Send softkey. Alternately, the handset may be configured in the DN configuration table on the PBX. Note: there is no timeout and the user must reboot if an invalid PIN is entered.
handset hangs up at this point, there has been an undetected error in the retrieval process and the handset will need to be rebooted.
Initialization is complete. The handset is in standby mode ready to receive and place calls.
EXT. XXXXX
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3.4 Handset Modes
Standby (on-hook)
In the standby mode the handset is waiting for an incoming call or for the user to place an outgoing call. The extension number is shown on the display and there is no dial tone. In this mode, the handset is conserving battery power and wireless LAN bandwidth.
When an incoming call occurs the handset will ring until the call is answered by pressing the Start Call key or the End Call key is pressed to silence the ringing.
Predial
To place a call using predialing (cell phone dialing), dial the number while in standby mode and then press Start Call. This transitions the handset to active off-hook mode and the number is immediately called.
Active (off-hook)
To place a call, press the Start Call key. This transitions the Wireless Telephone to active off-hook mode. There is a dial tone, the Wireless Telephone is in communication with the PBX, and the display shows information as it is received from the PBX. The user may place a call or press the FCN or LINE key to access operations.
The Wireless Telephone is also in the active mode when a call is received.
When an incoming call occurs during an active call the handset will play the second line ringing sound until the call is answered, the caller hangs up, or the call transfers to voicemail. If End Call is pressed, the first call is terminated and the handset reverts to a full ring.
The active modes utilize the most bandwidth and battery power. To conserve these resources, return the handset to the standby mode when a call is completed by pressing the End Call key.
Active (on-hook)
To transition from the standby mode to the active on-hook mode, press the
MENU
key. In this mode, the handset displays the text display as seen on an idle 5220 IP phone, usually the date and time. There is no dial tone. The user may press the
FCN
or LINE key to access all operations available from the active off-hook mode.
When an incoming call occurs the handset will ring loudly until the call is answered or the End Call key is pressed. If an active key is pressed, the ring will convert to the second-line ringing sound.
If there is no activity for 45 seconds, to conserve bandwidth and battery power the handset will return to the standby mode.
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3.5 NetLink Wireless Telephone Displays
Status display area
Displays information from the PBX in one line of text and displays available softkeys on the second line. Muted is displayed when local muting is activated. The PBX text may be truncated as the 5220 IP phone has 20 characters and the Wireless Telephone display area is 18 characters.
LINE display
Pressing the LINE key from the active mode displays a list of line appearances extracted from the programmable keys list. The line appearances are also mapped to corresponding line icons. If more than nine lines are mapped to a handset, the remaining line appearances will show up on the FCN list.
MENU display
Pressing the MENU key from the active state displays the descriptive text of four softkeys. The first three are defined by the PBX. The fourth key is normally the Superkey, but changes to HOLD when audio is flowing and SEND when a PIN number is being set.
FCN display
Pressing the FCN key from the active state displays the list of six predefined fixed function keys that emulate the fixed keys on the 5220 IP phone. Additionally, up to 13 programmable keys that are not on the LINE list may be displayed and up to 12 keys defined by an OAI server. The programmable key items that appear on this list each have a state indicator in the second column of the display that shows a plus sign if the associated feature is active. This second column is blank if the associated feature is not active. The plus sign emulates a lit or blinking LED on a deskset.
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4. NetLink Wireless Telephone Configuration
The NetLink e340/h340/i640 Wireless Telephones should be provisioned in the supported Mitel Networks VoIP solution in the same manner as the Mitel Networks 5220 Internet Telephones. Each handset may be configured for site-specific requirements by opening the Admin menu and selecting options or entering specific information. Any settings entered in the Admin menu must conform to system settings. Only the handset being configured is affected by the Admin menu settings.
The handset user may select several usability options from the Standby menu, described below in the provided in the end-user manual.
The NetLink Configuration Cradle is an accessory device designed to automate configuration of e340/h340, and i640 models of the NetLink Wireless Telephone. The Configuration Cradle is connected to a PC via a serial cable. A downloadable Configuration Cradle program runs on the PC and enables the system administrator to establish and store configuration options for system, group and user levels. A configuration plan may be set up in the program and downloaded into a handset or a configured handset may be placed in the cradle and its configuration may be uploaded and edited or saved.
User-defined Preferences
section. This information is also
Please see your service representative or contact SpectraLink Customer Service for more information about this time-saving device
4.1 The Admin Menu
The Admin menu contains configuration options that are stored locally (on each handset). Every handset is independent; if the default settings are not desired, the Admin options must be set in each handset requiring different settings.
Opening the Admin Menu
1. With the handset powered OFF, simultaneously press and hold the Power On
and Power Off keys.
2. Release the Power On key, wait for a single beep, then release the Power Off key.
The Admin menu displays.
If an Admin password has been set, the display will require its entry before
opening the Admin menu. If no password is set, the display will proceed directly into the Admin menu.
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Entering and editing Admin menu options
An asterisk (*) next to an option indicates that it is selected. Use the Up, Down, and
Select side buttons and the softkeys to navigate and select:
Up/Down buttons:
Select button:
OK softkey
Save softkey:
Bksp softkey:
Cncl softkey:
Up softkey:
Exit softkey:
End Call key:
Display previous/next menu item.
Selects the menu item or option.
Selects the menu item or option.
Saves the entry.
Backspaces to allow editing of entry.
Cancels edit and returns to previous menu level.
Returns to previous menu level.
Exits the menu (at the top level).
Exits to standby state (from any level)
Alphanumeric string entry
1. Press the first digit/letter. The digit displays. Press the key again to scroll through
the letters associated with that key.
Example: if you press 2 repeatedly, you will see 2, A, B, and C, a, b, and c.
The following table shows which key will allow you to enter non-numeric characters or other characters not represented on the keypad.
To Enter Press
. - _ ! # $ % & ‘ ( ) * + , : ; / \ = @ ~ 1
Space 0
Q,q 7
Z,z 9
2. When the correct entry displays, press the Right Arrow key to move on to the
next character. Repeat for each digit/letter of the entry. To erase, press the Left Arrow key or Bksp softkey to erase the previous character.
3. Press the
Save softkey to save the entry and return to the menu.
Press the Cncl softkey to abort and return to the menu without saving any changes.
The following table lists the Admin menu items. The default settings are shown in the table below with an * prior to the option. Detailed descriptions of each item appear below the table.
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