SpectraLink DCX100 User Manual
NetLink e340/h340/i640 Wireless Telephone
and Accessories
NetLink s340 Docking Station
NetLink s640 Docking Station
NetLink Desktop Charger
NetLink Dual Charger
NetLink Quad Charger
User Guide
SpectraLink Radio Protocol (SRP)
Cisco SCCP Protocol
ITU H.323 Protocol
Mitel MINET Protocol
SIP Protocol
Part Number: 72-1004-01
Issue J
SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide
Trademark Information
Polycom® and the logo designs
SpectraLink®
LinkPlus
Link
NetLink
SVP
Are trademarks and registered trademarks of
Polycom, Inc. in the United States of America and
various countries. All other trademarks used herein
are the property of their respective owners.
Patent Information
The accompanying product is protected by one or
more US and foreign patents and/or pending patent
applications held by Polycom, Inc.
Copyright Notice
Copyright © 2005 to 2008 Polycom, Inc.
All rights reserved under the International and panAmerican copyright Conventions.
No part of this manual, or the software described
herein, may be reproduced or transmitted in any
form or by any means, or translated into another
language or format, in whole or in part, without the
express written permission of Polycom, Inc.
Do not remove (or allow any third party to remove)
any product identification, copyright or other
notices.
Notice
Polycom, Inc. has prepared this document for use by
Polycom personnel and customers. The drawings
and specifications contained herein are the property
of Polycom and shall be neither reproduced in whole
or in part without the prior written approval of
Polycom, nor be implied to grant any license to
make, use, or sell equipment manufactured in
accordance herewith.
Polycom reserves the right to make changes in
specifications and other information contained in
this document without prior notice, and the reader
should in all cases consult Polycom to determine
whether any such changes have been made.
No representation or other affirmation of fact
contained in this document including but not limited
to statements regarding capacity, response-time
performance, suitability for use, or performance of
products described herein shall be deemed to be a
warranty by Polycom for any purpose, or give rise to
any liability of Polycom whatsoever.
Contact Information
Please contact your Polycom Authorized Reseller for
assistance.
Polycom, Inc.
4750 Willow Road,
Pleasanton, CA 94588
http://www.polycom.com
Every effort has been made to ensure that the
information in this document is accurate. Polycom,
Inc. is not responsible for printing or clerical errors.
Information in this document is subject to change
without notice and does not represent a commitment
on the part of Polycom, Inc.
Part Number: 72-1004-01-J.doc
Page 2
SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide
Table of Contents
The NetLink e340 Wireless Telephone 4
The NetLink h340 Wireless Telephone 5
The NetLink i640 Wireless Telephone 6
Operating Instructions 7
Status Indicators 7
Modes of Operation 8
Basic Operation 9
The Wireless Telephone Headset 10
System Feature Activation 11
Using the Softkeys 12
Setting User Preferences 13
Navigation 14
Lock keys 14
Ring options 14
Phone options 15
System info 15
Extension 16
Push-to-talk (PTT) 16
Push-to-talk operation 16
NetLink e340/h340/i640 Wireless Telephone Accessories 19
The NetLink Docking Station 19
Battery Packs 27
NetLink Desktop Chargers 29
NetLink Dual Chargers 30
NetLink Quad Chargers 32
Important Notes about Chargers and Battery Packs 34
General Care of the Handsets and Chargers 35
Tips for Use 36
PLEASE NOTE: 36
Appendix A: Cisco SCCP Protocol 37
Overview 37
Feature Access 38
Appendix B: ITU H.323 Protocol 40
Overview 40
Feature Access 40
Appendix C: Mitel Networks 42
Overview 42
Feature Access 44
Appendix D: SIP (Session Initiation Protocol) 45
Overview 45
Basic Operation 46
Safety and Regulatory Information 48
NOTE CONCERNING THE WIRELESS TELEPHONES 48
OPERATIONAL WARNINGS 48
ELECTRO MAGNETIC INTERFERENCE/COMPATIBILITY 49
SPECIFIC ABSORPTION RATE (SAR) INFORMATION 50
Part Number: 72-1004-01-J.doc
Page 3
SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide
The NetLink e340 Wireless Telephone
The NetLink e340 Wireless Telephone supports a broad range of enterprise applications and
is ideally suited for the general office, finance or hospitality environments. This compact
handset offers a rich set of features including a high-resolution graphic display, menu-driven
functions and messaging capability – all within a lightweight ergonomic design. A full set of
accessories is available including headsets, chargers and carrying cases.
Part Number: 72-1004-01-J.doc
(shown actual size)
Page 4
SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide
The NetLink h340 Wireless Telephone
The NetLink h340 Wireless Telephone is a more durable version of the NetLink e340
Wireless Telephone and is ideally suited for healthcare environments. The handset offers the
same features as the NetLink e340 Wireless Telephone including optional interfacing to
nurse call systems and other applications commonly used in healthcare environments. A full
set of accessories is available including headsets, chargers and carrying cases.
Part Number: 72-1004-01-J.doc
(shown actual size)
Page 5
SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide
The NetLink i640 Wireless Telephone
The NetLink i640 Wireless Telephone is the industry’s most durable handset for workplace
applications. All features available on the NetLink e340 Wireless Telephone are included.
Push-to-talk functionality is also available for broadcast communication among personnel,
eliminating the need for two-way radios or walkie-talkies. The large earpiece seals out
background noise and provides comfort for frequent or long calls. A full set of accessories is
available including headsets, chargers and carrying cases.
Part Number: 72-1004-01-J.doc
(shown actual size)
Page 6
SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide
Operating Instructions
Your NetLink Wireless Telephone is a state of the art
communication device that utilizes radio wave technology to send
and receive voice transmissions. It is designed to operate like the
familiar cell phone. However, the handset utilizes the private
telephone system installed in your facility and will not operate
outside the area reached by this system. Additionally, the features
that are available depend on how the handset has been programmed
by your system administrator.
Status Indicators
1 ▪ ▪ ▪ ▪ ▪ ▪ ▪
◄ ►
▲ ▼
Battery Low
[No Service message]
[Melody]
The following guide is meant to provide general information about
your handset. Contact your system administrator for additional
information on how your handset functions within your telephone
system.
The line indicators are associated with line access keys. In the
preceding diagram, line 1 is active.
A left or right arrow is displayed when the screen can be toggled
either left or right to display more characters as described above.
Up and down arrows are displayed when the menu has additional
options above or below what is shown in the display area.
The battery icon indicates the amount of charge remaining in the
Battery Pack. The level indications are approximations of the
remaining Battery Pack life. They do not indicate equal amounts of
Battery Pack Life. When only one level remains, the Battery Pack
needs to be charged.
The Voicemail icon is activated when a new voice mail message is
received if the feature is supported by the phone emulation. It
appears to the right of the Signal Strength icon.
This message displays and an alarm sounds when the handset is in
standby mode and the Battery Pack is critically low. The handset
cannot be used until the Battery Pack is charged.
If warning tones are not disabled, an alarm will sound and a
descriptive message displays when the handset cannot receive or
place calls. You may be outside of the covered area. Walk back into
the covered area. The in-service tone indicates service is reestablished.
The signal strength icon indicates the strength of the signal and can
assist the user in determining if the handset is moving out of range.
The download icon indicates that the handset is downloading code.
This icon only appears while the handset is running the over-the-air
downloader. It appears to the right of the Signal Strength icon in the
same location as the Voicemail icon.
A melody is played after the handset is powered on for the first time
following a completed charge (Charge Complete).
Part Number: 72-1004-01-J.doc
Page 7
SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide
Modes of Operation
Standby mode
Active mode
Push-to-talk mode
(NetLink i640 Wireless Telephone
The handset uses different amounts of power and bandwidth in
different modes of operation. Bandwidth is provided by access
points located throughout your facility. Bandwidth availability varies
by type of access point. The Battery Pack in your handset provides
about four hours of talk time or 80 hours in the Standby mode (see
below).
If push-to-talk (NetLink i640 Wireless Telephone only) is allowed in
the Admin menu and enabled by the user, standby Battery Pack life
is decreased to about 30 hours.
Conservation of battery life and bandwidth is possible when you
understand the modes and use them appropriately.
In the standby mode the handset is waiting for an incoming call or
for the user to place an outgoing call. The extension number is
shown on the display and there is no dial tone. In this mode, the
handset is conserving battery power and bandwidth.
You may set certain preferences in the user option menu described
later. This menu is accessed from the standby mode.
It is important to return to the standby mode after finishing a call by
pressing the
End Call key. Unless otherwise directed, the following
instructions for using the handset assume that it is in Standby mode.
To place a call, press the
Start Call key. This transitions the handset
to active off-hook mode. There is a dial tone, the handset is in
communication with the PBX, and the display shows information as
it is received from the PBX.
The handset is also in the active mode when you receive a call.
In certain PBX integrations, some features are designed to be
accessed from an active on-hook mode. To go on-hook while still
active, you may be directed to press the
Line key or a Release feature
key.
See the Appendices for information about on-hook dialing (cell
phone dialing).
Whenever you are in active mode, whether off-hook or not, the
handset requires the most bandwidth of any mode.
To conserve bandwidth and battery power, when you have
completed a call or are finished accessing active mode menus and
features, press the
End Call key to exit the active mode and return to
the standby mode.
The push-to-talk mode utilizes a common channel for incoming and
outgoing radio communication. Outgoing communication uses the
only)
same amount of bandwidth as the off-hook mode. Incoming
communication uses about half as much.
Part Number: 72-1004-01-J.doc
Page 8
SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide
Basic Operation
Turn the handset on
Press and hold the
chirps sound. Release the key. The in-service tone sounds and the
extension number displays. The handset is now in standby mode,
ready to make and receive calls.
Turn the handset off
While in standby mode, press and hold the
chirp sounds and the handset turns off. The handset cannot be
directly turned off during a call. End the call first and then turn the
handset off.
Make a call or
Press the
Start Call key and then dial the number.
go off hook
Select a line
If multiple lines are available, your telephone system may require
you to select a line before dialing a number. Press the
the number key of the line you wish to use. You may hear a dial
tone.
Dial a number
Dial calls with the handset exactly as with your desk phone. You
may dial extension numbers, internal numbers, or make external
calls, depending on the setup of your PBX. You may hear a dial
tone, then press the number keys to dial the number.
Answer a call
The handset will ring or vibrate to alert you to an incoming call.
Additionally, a line number on the display may flash, and the display
may show information about the call, such as caller’s name and
extension.
To answer a call, press the
ear and speak with a normal tone of voice.
If you are on a call and hear subdued ringing, a call is coming in on
a second line. The line number on the display may be flashing. To
answer this call, put your first call on hold and press the
then press the line number of the second call.
Headset answer
Hang up
When a headset is plugged into the handset, the
# key may be pressed to answer a call.
or
To hang up, press the
each call.
Unlock Keypad
Lock Keypad
Change speaker volume
Press the
Press
You may increase or decrease the volume of the speaker while in a
Unlk softkey, then #, to unlock the keypad.
FCN, then Select, to activate Lock Keys on the Standby Menu.
call by pressing the corresponding
the left side of the handset.
Change ring volume
You may increase or decrease the ring volume on the NetLink i640
Wireless Telephone by pressing the corresponding
buttons located on the left side of the handset while it is ringing.
Silence while ringing
You may silence a ringing handset by pressing the
This action does not interrupt the call and the caller may leave a
voicemail message.
Backlight
The backlight comes on when any key is pressed or when there is an
incoming call and stays on for ten seconds. It turns off after ten
seconds if another key is not pressed within that period.
Power On key for about one second, until two
Power Off key. One
LINE key and
Start Call key, hold the earpiece to your
LINE key,
Start Call, 0 – 9, *
End Call key. Be sure to do this at the end of
Up and Down buttons located on
Up and Down
End Call button.
Part Number: 72-1004-01-J.doc
Page 9
SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide
The Wireless Telephone Headset
SpectraLink offers optional headsets for use in noisy environments
or if you need to have your hands free while talking on the handset.
To use the headset, simply plug it into the jack on the bottom of the
handset.
While using a headset, the handset will only ring externally for
NetLink e340/h340 Wireless Telephone models. There is no
internal headset ring for these models.
The NetLink i640 Wireless Telephone does have an internal headset
ring. An incoming call will ring in the earpiece. The handset will also
ring externally.
The headsets offered by SpectraLink are specially designed to work
properly with the NetLink Wireless Telephone. We do not
recommend using other headsets.
Part Number: 72-1004-01-J.doc
Page 10
SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide
System Feature Activation
View Shortcut menu*
Using the Select button
Using the Shortcut keys
Example:
* See the Appendices for variations when protocols other than SRP are used.
The features that have been programmed in your system may be
viewed and activated through the Shortcut Menu and Softkey
Functions. See the Appendices for variations when protocols other
than SRP are used.
System features that are accessible by the NetLink Wireless
Telephone may be viewed by going off hook (pressing the
key) and then pressing the
MENU key. A feature menu displays in
Start Call
the Main display area. This is the Shortcut Menu.
The Shortcut Menu lists the feature shortcut, if any, and the feature
description. As you scroll through the features by pressing the
Down buttons, the feature abbreviation is highlighted in the
and
Up
softkey function display area. To activate a feature, you may press its
softkey, its shortcut key, or the
Select button while the option is
highlighted.
To use the
press
Select key, press Up or Down to highlight an option, then
Select to activate the feature.
Programmed features may have the number 1-9, *, 0, or # in the
left column of the Shortcut Menu. This designates the shortcut key
that activates that feature. To activate the feature using its shortcut
key, press the shortcut key at any time while in the Shortcut Menu.
The feature will activate whether or not that feature is currently
displayed or highlighted. No shortcut indicates that the feature does
not have a shortcut and this is generally the case with primary level
softkey functions.
If the Transfer feature is programmed to shortcut key 2, the
Shortcut Menu will display
2 Transfer
When the Transfer option is highlighted in the menu,
Xfr will be
highlighted in the softkey function display area.
To activate the Transfer feature, press
2.
You may also press the corresponding softkey.
Alternately, you may scroll to the option and press
Select.
If you are not already scrolling through the Shortcut Menu, simply
press
MENU + 2 to activate the Transfer feature.
Part Number: 72-1004-01-J.doc
Page 11
SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide
Using the Softkeys
View Softkey functions
Using the Shortcut keys
Example:
Note:
* See the Appendices for variations when protocols other than SRP are used.
The softkeys on your NetLink Wireless Telephone enable you to
quickly activate system features. There are four softkeys and up to
16 features programmed for softkey access. See the Appendices for
variations when protocols other than SRP are used. The display area
directly above each softkey is programmed with a feature
abbreviation to guide your access to the feature. The softkeys are
referred to from left to right as A,B,C,D. In our diagram, the
corresponding display area is labeled Aaaa, Bbbb, Cccc, Dddd.
The softkeys operate with a toggle function. Press the left or right
side of the key to activate the corresponding softkey feature.
The first four primary softkey features are displayed in the softkey
function display area by default. To view all of the features that can
be activated through the softkeys, go off hook (briefly press the
Start Call key) and then press the FCN key. The second set of feature
abbreviations will display in the softkey display area. Each time the
FCN key is pressed, a different set of features is displayed, until all 16
possible features have been displayed. The softkey features display
in the same sequence as they appear on the Shortcut Menu.
Activate any feature while its abbreviation is displayed by pressing
the corresponding softkey.
While scrolling through the softkey functions, a shortcut key may be
pressed to activate its corresponding feature, whether or not that
feature is currently displayed in the softkey function display area.
Because system features vary, your system administrator will explain
them in reference to your telephone system.
Using the previous example for the Transfer function: If the
Transfer function is assigned to softkey A in the second level row,
Xfr will display in the Aaaa softkey display area when the FCN
then
key is pressed. Therefore, while in a call press
FCN + (softkey A) to
transfer the call.
Alternately, you may use the shortcut key by pressing
may also press
MENU + 2 as described in the Shortcut Menu section
FCN + 2. You
above.
PBX systems function differently. If your handset does not conform
to these instructions, contact your system administrator for function
clarification.
Part Number: 72-1004-01-J.doc
Page 12
SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide
Setting User Preferences
Standby menu item 2nd Level 3rd Level 4th Level
Lock Keys
Language [List per download]
Ring Options Telephone Ring Ring Cadence Off
Ring Tone *Tone 1
Ring Volume+ Bars
Vibrate Cadence *Off
Ring Delay** *No Delay
Auxiliary Ring 1
Auxiliary Ring 2
Phone Options Noise Mode *Normal
Key Tones *Enable Tones
Warning Tones *Enable warnings
Display Contrast Contrast %
Keypad Autolock *Disable
System Info Phone IP Addr
Gateway IP Addr
Firmware Version
Extension
Push-to-talk+ Channel Current Channel: X
Enable/Disable PTT Enabled
Audio Volume Bars
Tone Volume Bars
* Default setting
**shows up when Ring Cadence and Vibrate Cadence are both set to a value other than “Off”
+ These options are available only on the NetLink i640 Wireless Telephone
When the handset is in standby mode (on but not in use), press and
briefly hold
FCN to display the Standby menu which allows you to set
user options. Check with your system administrator for specific
features supported by your handset.
*PBX
Continuous
Short Pulse
Long Pulse
Tone 2
Tone 3
Tone 4
Tone 5
PBX
Continuous
Short Pulse
Long Pulse
5 Second Delay
10 Second Delay
High
Severe
Disable Tones
Disable warnings
5 seconds
10 seconds
20 seconds
1 2 3 4 5 6 7 8
New Channel = ?
*PTT Disabled
Part Number: 72-1004-01-J.doc
Page 13
SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide
Navigation
Up/Down buttons:
Select button:
OK softkey:
Save softkey:
Bksp softkey:
Cncl softkey:
Up softkey:
Exit softkey:
End Call key:
Lock keys
Ring options
Telephone ring
Ring cadence
Ring tone
Ring volume
(NetLink i640 Wireless Telephone
Vibrate cadence
display previous/next menu item.
selects the menu item or option.
selects the menu item or option.
saves the entry.
backspaces to allow editing of entry.
cancels edit and returns to previous menu level.
returns to previous menu level.
exits the menu (at the top level).
exits to standby state (from any level)
Locks/unlocks the keypad. When enabled, the Keypad Lock
option will lock the keypad immediately. If the keypad is
locked, it may be unlocked by the end user pressing the
softkey and then the # key.
Allows the user to set the ring for three separate functions.
Telephone Ring is used for usual telephony functions. The
Auxiliary Rings may be used to set ringing patterns for OAI
applications.
Allows the user to set a distinctive ring style, volume and
sequence. Select from an audible ring or a vibrate-only ring or a
vibrate ring along with or followed by an audible ring.
The cadence is the rhythm of the ring. It may be set to a preprogrammed ring cadence or it may be set to obtain its cadence
from the PBX. The
PBX option is designed to utilize any
distinctive rings sent by the PBX while allowing the user to set
unique rings for auxiliary applications.
Off: silent
: PBX determines ring cadence (e.g. the PBX may send
PBX
rings that differentiate between internal and external calls.)
Continuous: rings continually until answered
Short Pulse: rings in short bursts
Long Pulse: rings in long bursts
Play softkey allows the user to preview the tone before
The
selecting. If Ring Cadence is turned off, the Ring Tone option
will not appear on the menu. Select from five available tones
(scroll to
Tone 5 option).
The graduated volume bar indicates the levels. This setting may
be overridden by adjusting volume while the handset is ringing.
only)
Select a volume level by pressing the
and then pressing the
OK softkey. If Ring Cadence is turned
Up and Down side buttons
off, the Ring Volume option will not display.
The Vibrate cadence options are the same as for Ring Cadence.
Unlk
Part Number: 72-1004-01-J.doc
Page 14
SpectraLink Corporation NetLink e340/h340/i640 Wireless Telephones and Accessories User Guide
Phone options
Display contrast
Keypad autolock
Ring delay
Auxiliary ring 1
Auxiliary ring 2
Noise mode
Key tones
Warning tones:
Determines how long the vibrate cadence will play before the
audible ring starts. If the Ring Cadence or Vibrate Cadence is
turned off, the Ring Delay option will not appear on the menu.
Select the desired length of Ring Delay:
No delay: the audible ring starts as soon as the handset starts to
vibrate.
5 second delay: the handset vibrates for five seconds before
the audible ring starts.
10 second delay: the handset vibrates for ten seconds before
the audible ring starts.
Designed to be utilized by OAI applications, enabling the user
to set a distinctive ring for these applications. Select the desired
Auxiliary Ring
Provides options that describe the noise level in your
environment. Selecting the correct option will adjust the
handset to account for background noise. Select
most office environments;
noise; or
Severe for extremely noisy conditions. Use of the
High for moderate background
Normal for
non-Normal modes is not recommended unless you are in a
loud environment or you may find it difficult to be heard on
your handset.
Determine if tones play when keys are pressed. Key tones are
enabled by default. Turn key tones on or off.
Play to alert user to various conditions, such as system up or
down, out of range, etc. These tones are enabled by default.
Turn warning tones on or off.
Adjusts the display for different lighting situations. Set contrast
by pressing the
contrast is displayed and then pressing the
Up and Down side buttons until the desired
OK softkey.
Locks the keypad automatically when in standby mode. The
automatic locking function of the keypad may be disabled (the
default) or adjusted for a delay before locking. Select desired
keypad autolock delay:
Disable: the keypad will not lock.
5 seconds: the keypad will lock in five seconds
10 seconds: the keypad will lock in ten seconds
20 seconds: the keypad will lock in 20 seconds
System info
Phone IP address
Gateway IP address or
Server IP address
Firmware version
Part Number: 72-1004-01-J.doc
Displays the IP address currently assigned to the handset. This
number may not be edited.
Displays the IP address currently assigned to the NetLink
Telephony Gateway (in SRP) or the SVP Server IP (in other
protocols—see appendices).
Displays the software version running the handset.
Page 15
Loading...