Spectra POWERBOX 12C0, POWERBOX 12C5 User Manual

SPECTRA POWERBOX 12C0
SPECTRA POWERBOX 12C5

MANUAL

REVISION 1 - JANUARY 2019

MANUAL SPECTRA POWERBOX 12C0 / 12C5

PUBLISHER

Spectra GmbH & Co. KG
Mahdenstr. 3
D-72768 Reutlingen
Phone [phone]
Fax [phone]
E-Mail [e-mail]
Web www.spectra.de

This document is protected by copyright.
It is illegal to copy, duplicate, reproduce, translate as an extract or otherwise.

- The information and references contained in the User’s Manuals are subject to technical changes that principally
occur due to continuous further development of the product lines of Spectra GmbH & Co. KG..

- Spectra GmbH & Co. KG. does not assume liability for any misprints or inaccuracies in this user manual.

- Spectra GmbH & Co. KG. advises that this user manual only contains general explanations of technical procedu­res and instructions.

- Spectra GmbH & Co. KG. advises that this user manual will be continuously updated due to technical changes
and that the manual only refl ects the technical status available at the time of print.

COPYRIGHT

Intel® is a registered trademark of the Intel® Corporation, USA

®

Windows
Any further trademarks contained herein are the property of their respective owners.

REVISION: 1

DATE OF EDITION: 10.01.2019

MANUAL ARTICLE NUMBER: 156330

is a registered trademark of the Microsoft Corporation

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Sales Offi ce Austria
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INHALTSVERZEICHNIS

MANUAL SPECTRA POWERBOX 12C0 / 12C5

1. Introduction ........................................................4

1.1 Packing list

1.2 Options & accessories

1.3 Product description

1.4 Function

1.5 Application

1.6 Illustrations

2. Important information

2.1 Safety instructions

2.2 CE qualifi cation

2.3 Transport

2.4 Cleaning

2.5 Disposal & recycling

3. Installation

3.1 Power supply

3.2 Display connection

3.3 System expansions

3.3.1 Accessing the device

3.3.2 Installation of a plug-in card

3.4 Installation guidelines

............................................................ 4

.................................... 4

.......................................... 5

.................................................................. 5

............................................................ 5

...........................................................5

.............................6

............................................ 6

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................................................................. 7

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...........................................................8

........................................................8

........................................... 8

........................................... 8

...................................8

................. 9

.................................... 9

6. Problem solving & tips

6.1 Operating display is dark

6.2 Device turns itself off

6.3 Display becomes dark

6.4 Display is faulty

............................................... 11

.......................... 11

..........................11

................................... 11

.................................11

6.5 USB-device cannot be recognised

6.6 Time and date are faulty

6.7 BIOS basic settings

6.8 Device reboots

................................................. 12

7. Key combinations

7.1 BIOS request

7.2 Hotkey

.....................................................12

................................................................... 12

8. Power Ignition module

9. Technical data

9.1 Ports

.......................................................................15

9.2 Mechanical data

................................................15

............................................. 16

9.3 Environment conditions

9.3.1 Operating conditions

9.3.2 Storage conditions

............................ 12

........................................12

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............................. 19

............................... 19

.................................... 19

......12

4. Implementing

4.1 Operating elements & ports

4.2 Confi guration

4.3 BIOS settings

4.4 Operating system installation

4.5 Driver installation

................................................. 10

.................... 10

....................................................10

.....................................................10

................. 10

........................................... 10

5. Ownership & data protection

5.1 Bios-Setup

..........................................................11

.........11

10. Quality & support

11. Warranty & service

.................................... 19

................................. 20

11.1 Returns process (RMA)

11.2 Service address

............................................. 20

............................ 20

Spectra GmbH & Co. KG
[e-mail]

Sales Offi ce Austria
[e-mail]

Spectra (Schweiz) AG
[e-mail]

3

MANUAL SPECTRA POWERBOX 12C0 / 12C5

1. INTRODUCTION

1.1 PACKING LIST

The device is delivered with the following components:

-user manual

- power supply, power cable

-driver-CD

-mounting brackets

1.2 OPTIONS & ACCESSORIES

- Up to 2 removable drive bays for 2,5“ HHD or SSD (optional, instead of 2 x PCI/PCIe)

- Graphics card upon request max. 50 Watt

- Art. 142302 AMD FirePro W2100/2GB | PC card, Graphics, PCIe, SLPHL, 2DP(4K), 26W

- Art. 152146 PNY Nvidia Quadro P1000/4GB | PC card, Graphics, PCIe, SLPHL, 4mDP/DP, 47W

™

- CPU: (instead of Core
Hexa Core 2,70 GHz)

- Intel

- more upon request

- alternative SSD/Hard drives: (instead of NVMe M.2 SSD of basic systems) 2,5" SSD upon request

-Misc. options:

- Rack assembly bracket, on the side

- VESA 100 Display Montage-Kit

- Operating system Microsoft

- Operating system Linux Fedora 64-bit

- Operating system Ubuntu 64-bit

- More upon request

- Extension of warranty to 36 months

i7-8850H (QM370 chipset) Hexa Core 2,6 GHz, oder Xeon® (CM246 chipset) E-2176M

®

Core™ i5-8400H (QM370 chipset) Hexa Core 2,50 GHz

®

Windows® 10 64-bit

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1.3 PRODUCT DESCRIPTION

Performance characteristics:

Construction:

- extremely lightweight, robust aluminium chassis

- easy mounting

Cooling system:

- Processor cooling via heat pipe

- System cooling by an extremely quiet system fan with a high MTBF

- High system stability

1.4 FUNCTION

can differ depending on the selected options

MANUAL SPECTRA POWERBOX 12C0 / 12C5

- Integrated in chipset, ALC892 HD (mic-in, Line-out, AUX (rear)

- 2 x USB2.0 (front), 6 x USB 3.0 (rear)

- 4 x COM (2 x rear, 2 x front)

- 1 PCIe (x16) or optional 2 x PCie(x8) (for cards max. 175 mm long / 49 W)

- 1 mSATA (rear of Board), 1 x M.2 2280 M-Key, 1 x M.2 2230 E-Key

- 2 x Giga-LAN Interface, (10/100/1000Mbps)

1.5 APPLICATION

The device is suitable for the following application areas:
Multi-media, controlling, communikation, data acquisition, measurement and testing technology, visualization.

1.6 ILLUSTRATIONS

Explanation of the pictograms

Warning !
Failure to comply may lead to health impairment, loss of appliance effi ciency or data loss

Tip!
Tips und supplementary information for daily work

Spectra GmbH & Co. KG
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Spectra (Schweiz) AG
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5

MANUAL SPECTRA POWERBOX 12C0 / 12C5

2. IMPORTANT INFORMATION

- The user manual should be read thoroughly before operating the appliance.

- Each individual that will be working with the device should adhere to this manual, and especially the safety
instructions, at alltimes.

- The relevant rules and regulations for accident prevention at the place of installation, should be observed at all
times.

- The device should only be used in accordance with this user manual.

- The compliance with legal requirements and device specifi cations must be observed if the appliance has been
enhanced.

- Modifi cations and maintenance repairs should only be executed by authorised individuals from Spectra GmbH &
Co. KG.

- Modifi cations and alterations of and to the device are not permitted. Spectra GmbH & Co. KG takes no responsi­bility for the resulting damages.

- The newest user-manuals and documents are valid.

The specifi ed technical data supplied by us, was determined by us using our methods and facilities: characteristics
will only bewarranted based on this. The testing and suitability for the intended use of the end-user, or consequent­ly the application environ-ment/conditions, are incumbent on the user. Spectra GmbH & Co. KG. will not assume
liability in this case.Always make a backup copy of the data on an external storage medium (CD-R, disks) after
updating. Claiming compensationbecause of data loss and subsequent damage due to the loss is ruled out.

2.1 SAFETY INSTRUCTIONS

- Please check that the mains voltage conforms with the specifi cations of the device.

- Always observe the installation guidelines.

- Always observe the safety instructions in the section „Service and Support“

- Always observe the environment conditions.

- Attention: some components can be warm to the touch during and after operation.

- In order to power off completely, it is not suffi cient to only switch off the device. Always plug out the mains
supply.

- Some components can also be at risk of being electrostatic. Please observe the reference notes in the section
„System Expansions“

- Please do not insert any objects into the interior of the device through the slits and openings. This could lead to
short-circuiting or even result in fi re.

- If the user disregards the safety instructions, Spectra GmbH & Co. KG. cannot be held liable for accidents due to
the disregard.

2.2 CE QUALIFICATION

This device complies with the EMC Requirements and the EN 60950 Safety Norm.

6

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Spectra (Schweiz) AG
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MANUAL SPECTRA POWERBOX 12C0 / 12C5

2.3 TRANSPORT

The device should only be transported in the original packaging or in alternative packaging
which offers enough protection against impact, blows and humidity.

Please observe the following when transporting:Major temperature and humidity fl uctuations can cause conden­sation of the interior of the device, that can lead to short-circuiting.Please wait until the device has adopted its’
surrounding temperature before switching on.

2.4 CLEANING

Turn off the device and pull out the plug.

- Clean the casing with a dry cloth or alternatively a damp cloth if the soiling is too intense.

- Do not use abrasive power or synthetic thinner for cleaning.

- Please always pay attention that no liquids infi ltrate the chassis.

- Only trained personnel are permitted to clean the interior.

2.5 DISPOSAL & RECYCLING

Always observe the applicable regulations for the correct disposal.Batteries and accumulators do not belong in
the household waste, these will be taken back free of charge by the manufacturer,dealer or his commissionaires.
The battery regulation obligates the end-user of used batteries, to bring these back to the dealer or to the returns
locations set upby the public waste disposal authorities.

Spectra GmbH & Co. KG
[e-mail]

Sales Offi ce Austria
[e-mail]

Spectra (Schweiz) AG
[e-mail]

7

MANUAL SPECTRA POWERBOX 12C0 / 12C5

3. INSTALLATION

3.1 POWER SUPPLY

Only use the approved power supplies for this device!
Each cable connection must be tested before starting the system.
One has to ensure that all voltages and signals have the appropriate value.

+

9~36 VDC

0 Volt

9~36 VDC
Ignition

0 Volt

ATX Mode

-

+

Ignition Mode

-

+

Illustration can vary depending on the confi guration
ATX Mode: 9~36 V / Ground
Ignition Mode: 9~36V / Ground with Power Ignition Signal

3.2 DISPLAY CONNECTION

Always observe the EMC Regulations.
Only use high quality feed cables that have high shielding effectiveness.

3.3 SYSTEM EXPANSIONS

3.3.1 ACCESSING THE DEVICE

Pull out the plug before opening.
Appropriate safety measures
should be taken to avoid
electrostatic discharges.

1 . The screws (1) on the side of the rear panel
must be released in order to open the device.

2. The top cover of the casing can subsequently
be lifted off.

8

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Illustration can vary depending on the confi guration

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3.3.2 INSTALLATION OF A PLUG-IN CARD

1. Turn off the Spectra PowerBox and pull out the plug

2. Remove the top cover of the casing as described in section 3.3.1

MANUAL SPECTRA POWERBOX 12C0 / 12C5

3. Please remove the slot-shield of the desired plug-in slot.

4. Insert the PCI-Card in the plug-in slot.

Do not tilt the PCI-Card while inserting!

3.4 INSTALLATION GUIDELINES

4

3

It is absolutely necessary to pay attention to the correct positional arrangement,
due to the usage of the heat-pipe cooling system.
Incorrect installation will lead to the overheating of the CPU!

- The device can be positioned as a stand-alone device or mounted using the optional mounting brackets.

- The device must not be exposed to direct solar radiation or be operated near heat sources.

- The device must not be mounted outdoors.

- The device must not be used in an explosion-risk area.

- The device is not designed for mobile applications.

- The device should only be operated in a low-dust environment. The air ventilation vents cannot be additionally
safeguarded (e.g. fi lter) against the infi ltration of dust.

- Vents and slots serve to provide air ventilation for the device. Do not cover these vents at any time as it could
result in overheating.

- When positioning the device, please take heed that the air vents are not obstructed.

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Sales Offi ce Austria
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9

MANUAL SPECTRA POWERBOX 12C0 / 12C5

4. IMPLEMENTING

4.1 OPERATING ELEMENTS & PORTS

Start-up possibilities:There are diverse start-up possibilities other than via the on-switch. E.g. Switching-on after a
power-failure. These can be regulated in BIOS. (see board manual)

4.2 CONFIGURATION

In order to install an operating system, drives need to be assigned and booting sequences need to be defi ned in the
BIOS settings.(see board manual)

4.3 BIOS SETTINGS

Set the BIOS values ( based on the board manual) according to your needs. When an operating system has been
pre-installed, par-ticular basic settings have already been distinguished.If any problems occur, please go to “Prob­lem Solving and Tips” or respectively the board manual.
A BIOS update isn’t usually necessary.
All requests for required BIOS-Updates should be placed with our support team.

4.4 OPERATING SYSTEM INSTALLATION

Please observe that various operating systems may have varied hardware support. Therefore e.g. the maximum
supported primary storage and the maximum HDD size may be deviant, depending on the operatingsystem in use.

Software Installation by the Manufacturer

Spectra GmbH & Co. KG. normally provides the device with a pre-installed operating system and drivers.In this
case, the user only has to install his applications and confi gure the operating system based on his needs.

Self-Implementation of the Software

Standard software is usually supplied on a CD-ROM. Software can be installed by implementing the USB port with
an externaldrive. In order to boot, one usually has to change the boot sequence in the BIOS settings. Please see
section BIOS Settings fordetailed information.

4.5 DRIVER INSTALLATION

The drivers for the integrated board periphery are to be found on the webseite of the board manufacturer.

Manufacturer: iBASE
Board: MI995

https://www.ibase.com.tw/english/ProductDetail/EmbeddedComputing/MI995

10

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MANUAL SPECTRA POWERBOX 12C0 / 12C5

5. OWNERSHIP & DATA PROTECTION

5.1 BIOS-SETUP

The BIOS settings can be protected against unauthorised access by a password.

6. PROBLEM SOLVING & TIPS

6.1 OPERATING DISPLAY IS DARK

Please check if the feeder is plugged in properly.
Turn off the device completely again and wait a few seconds.
Then plug the device back in and turn it back on.

6.2 DEVICE TURNS ITSELF OFF

- Check and see if the device has been installed in the correct position. (see Installation Guidelines)

- It’s possible that other components have been installed that cause an unacceptably high switch-on current.

Remove these components and try again. Always observe the boot-dialogue on the display.

- The CPU cooler may not be positioned accurately.(transport damage) The internal protective circuit causes the
shutting-down

Plug-out the device from the supply voltage and check if the CPU cooler is in
the correct position

6.3 DISPLAY BECOMES DARK

- The display is dark (screen saver or suspend mode is activated)

Press any keyboard key. Respectively, the screen saver mode or the energy saving mode
need to be switched off. Please check in the “Help” of you OS for further information.

- The input-port has been chosen incorrectly.

Check the settings in the OSD Menu of your display.

6.4 DISPLAY IS FAULTY

Please check the plug and sockets. When the picture content is correct but the colours are
illustrated incorrectly, this is an indication that the DVI connector is tilted or respectively
bent/distorted contacts

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MANUAL SPECTRA POWERBOX 12C0 / 12C5

6.5 USB-DEVICE CANNOT BE RECOGNISED

- Some USB devices need a high switch-on current.

Re-boot the computer while the USB-device is plugged-in.Alternatively, use a USB hub
with an external electrical supply

6.6 TIME AND DATE ARE FAULTY

When the time and date are being shown incorrectly, you can either change the data in BIOS or in your OS. If the
time and dateare continuously shown incorrectly then the battery needs to be changed by the service department

6.7 BIOS BASIC SETTINGS

If there is an interference in the BIOS while booting or if the wrong BIOS has been chosen, this can lead to the
default BIOS para-meters being loaded in order to protect the hardware.
The BIOS settings then need to be changed according to the application requirements.

6.8 DEVICE REBOOTS

- In the case that the device reboots when booting the operating system, please check the BIOS-settings.

- The system also reboots in the set time interval if Watchdog has been activated in the Bios, until an application
triggers the Watchdog.

7. KEY COMBINATIONS

7.1 BIOS REQUEST

One can request the BIOS by pressing the DELETE key.
Press the DELETE key accurately timed, before Windows has loaded.

7.2 HOTK EY

(optional: depending on model confi guration)

12

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8. POWER IGNITION MODULE

m

MANUAL SPECTRA POWERBOX 12C0 / 12C5

Tolerance: ±0.5 m

160.0 mm

Max. torque

0.35 Nm

J1
J3
J2

26.8 mm

J4

F1

J5

145.4 mm

80.2 mm

CN1

10

1

20

11

4
2

J6

CN2

7.3 mm

3
1

23.1 mm

14.6 mm

45.0 mm

1.5 mm

The following modes for ignition functions are selectable by jumper:

J4 Jumper attached=On

A B C D Mode O-delay at all rails on 5V

Off Off Off Off P0 PSU mode

On Off Off Off P1 5 sec + 1 min auto-latch 1 min

Off On Off Off P2 5 sec + 1 min auto-latch 2 h

On On Off Off P3 5 sec + 1 min auto-latch Never

Off Off On Off P4 30 sec + 1 min auto-latch 2 h

On Off On Off P5 30 sec + 1 min auto-latch Never

Off On On Off P6 30 min Never

On On On Off P7 3 h Never

Off Off Off On P8 10 min 1 h

On Off Off On P9 15 min 2 h

Off On Off On P10 1 h 75 min

On On Off On P11 5 sec + 1 min auto-latch 1 min

Off Off On On P12 5 sec + 1 min auto-latch 10 min

On Off On On P13 5 sec + 1 min auto-latch 1 min

Off On On On P14 5 sec + 1 min auto-latch 10 min

Hard-o

SB

Hard-off: In case battery voltage falls

 5 V

SB

below the listed „Switch Off“ voltage for 1 minute
or longer, the DC 161 W automatically shuts
down (deep discharge protection):

Mode P1-P10

Switch Off @ 11.0 V – Start @ 12.0 V

Mode P11-P12

Switch Off @ 10.5 V – Start @ 10.8 V

Mode P13-P14

Switch Off @ 10.7 V – Start @ 11.3 V

Switch Off @: Separation of the application

during the Hard-off time when the

from 5V

SB

voltage drops below the specified value for
1 minute or longer.

Start @: Required voltage to (re-) start system.

 AutoLatch: With this function the PC‘s power
is not disconnected within the first 60 seconds
to guarantee a secure start and shutdown of
the PC, e.g. during a very short ignition.

J1 input +
Flat plug 6.3 x 0.8 mm or equal

J3 Ignition/Start (not in mode P0)
Flat plug 6.3 x 0.8 mm or equal

J2 input –
Flat plug 6.3 x 0.8 mm or equal

J4 Jumper block (incl. Jumper)
J5 Remote ON/OFF

for motor vehicle amplifier
JS-6001-02 2 P or equal

J6 Mainboard ON/OFF
JS-6001-02 2 P or equal

F1 Fuse 20 A

Output connector

CN1

ATX, SATA, HD, FD power connections

CN2

P4/EPS power connection

For more information, please see the
„Application Note“ at www.bicker.de

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13

MANUAL SPECTRA POWERBOX 12C0 / 12C5

TIMING DIAGRAM

Vin

T1

ÆÅ

Ignition

T2

ÆÅ

5V

SB

T3

ÆÅ

200mS

MB ON/OFF (J6)

POWER ON/OFF (PSon)

3,3V

|

5V | 12V | -12V

POWER GOOD

The following modes are selectable by jumper J4 (Jumper attached=On)

ÆÅ

10mS

ÆÅ

250mS

ÆÅ

T4

ÆÅ

200mS

ÆÅ

Deep discharge protection

T6

ÆÅ

T5

ÆÅ

ÆÅ

20mS

T4

ModeT1T2T3

P1 1 sec 5 sec 1 sec 5 sec + 1 min auto-latch 1 min 1 min

P2

P3 1 sec 5 sec 1 sec 5 sec + 1 min auto-latch Never 1 min

P4 1 sec 5 sec 1 sec 30 sec + 1 min auto-latch 2 hour 1 min

P5 1 sec 5 sec 1 sec 30 sec + 1 min auto-latch Never 1 min

P6 1 sec 5 sec 1 sec 30 min Never 1 min

P7 1 sec 5 sec 1 sec 3 hour Never 1 min

P8 1 sec 5 sec 1 sec 10 min 1 hour 1 min

P9 1 sec 5 sec 1 sec 15 min 2 hour 1 min

P10 1 sec 5 sec 1 sec 1 hour 75 min 1 min

P11 1 sec 5 sec 1 sec 5 sec + 1 min auto-latch 1 min 1 min

P12 1 sec 5 sec 1 sec 5 sec + 1 min auto-latch 10 min 1 min

P13 1 sec 5 sec 1 sec 5 sec + 1 min auto-latch 1 min 1 min

P14 1 sec 5 sec 1 sec 5 sec + 1 min auto-latch 10 min 1 min

1 sec 5 sec 1 sec 5 sec + 1 min auto-latch 2 hour 1 min

MB ON/OFF

OFF-DELAY

T5

5V

SB

HARD-OFF

DEEP DISCHARGE

PROTECTION

T6

14

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9. TECHNICAL DATA

9.1 PORTS

MANUAL SPECTRA POWERBOX 12C0 / 12C5

2 RJ45

Reset

2 COM HDMI 3 Audio

DVI-D

DP

6 USB3.0

DC-in

Spectra GmbH & Co. KG
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2 USB2.0

Sales Offi ce Austria
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2 COM

Illustration can vary depending on the confi guration

Spectra (Schweiz) AG
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15

MANUAL SPECTRA POWERBOX 12C0 / 12C5

9.2 MECHANICAL DATA

External Dimensions (without mounting rail): width 200 mm
height 110 mm
depth 250 mm

16

Spectra GmbH & Co. KG
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Sales Offi ce Austria
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Illustration can vary depending on the confi guration

Spectra (Schweiz) AG
[e-mail]

MANUAL SPECTRA POWERBOX 12C0 / 12C5

External Dimensions (with front mounting rail): width 240 mm
height 110 mm
depth 250 mm
Article n° 114959 Mounting rail_left for rackmount
Article n° 114960 Mounting rail_right for rackmount

Spectra GmbH & Co. KG
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Sales Offi ce Austria
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Illustration can vary depending on the confi guration

Spectra (Schweiz) AG
[e-mail]

17

MANUAL SPECTRA POWERBOX 12C0 / 12C5

External Dimensions (with table mounting rail): width 240 mm
height 110 mm
depth 250 mm

18

Spectra GmbH & Co. KG
[e-mail]

Sales Offi ce Austria
[e-mail]

Illustration can vary depending on the confi guration

Spectra (Schweiz) AG
[e-mail]

MANUAL SPECTRA POWERBOX 12C0 / 12C5

9.3 ENVIRONMENT CONDITIONS

9.3.1 OPERATING CONDITIONS

Temperature : 0°C - 45°C Environement in Hybridmode (Add-on cards max. <50 W)
Temperature change : max. 10°C / 30 min
Relative humidity : 10 - 90 %
relative humidity : 700 - 1100 hPa
Condensation Generation : non condensing

9.3.2 STORAGE CONDITIONS

Temperaturbereich : -20°C - 60 °C Environement
Relative humidity : 0 - 90 %
Relative humidity : 280 - 1100 hPa
Kondensat-Bildung : nicht kondensierend

10. QUALITY & SUPPORT

Quality is our most important objective. Our Quality Assurance tests each component from the electronic parts to
the completedsystem, competently and comprehensively.

Our products are distinguished not only because of their maximum profi tability and dependability, but because of
our comprehensive all-round service.

- Spectra GmbH & Co. KG. wants you to be satisfi ed and will support you in every detailed question of your
product development.

- We offer qualifi ed and expert user consultation by capable sales and distribution engineers.

- If you have any questions about the utilisation of the device or if any diffi culties arise during usage, do not
hesitate to contact our support team, who will help in every way they can.

You will need to have the following readily available for inquiries:

- The product number of your device

- The serial number of your device

Spectra GmbH & Co. KG
[e-mail]

Sales Offi ce Austria
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Spectra (Schweiz) AG
[e-mail]

19

MANUAL SPECTRA POWERBOX 12C0 / 12C5

11. WARRANTY & SERVICE

Spectra systems are service-friendly und easily maintainable.

Terms and Conditions of Warranty:

Failure to comply with the safety regulations and important notes leads to Spectra Computersysteme being
absolved from its war-ranty obligation. Components that because of their limited lifespan due to being exposed to
exceptional wear and tear, are not included in theextended warranty (above and beyond the statutory warranty).
No warranty claim can be made if the device is used beyond the given specifi cations or not according to the given
regulations.If maintenance checks have been designated at particular intervals, these must be kept to.

11.1 RETURNS PROCESS (RMA)

It is possible that the components or modules of the devices can be damaged or destructed due to considerable
impacts that ariseduring transport.
Our original packaging was especially designed for the device and therefore guarantees the compliance with the
general transportregulations for a safe device delivery.
Hence please only utilise the original packaging for any further transport or for returns. This packaging can be
requested if required.
We cannot accept liabilty for transport damage in any other event.

Before sending any malfunctioning device back to Spectra GmbH & Co. KG., please follow the steps below:
Contact our customer services department and request an RMA number or alternatively go to our homepage www.
spectra.de and you can request a number there.

- Write the RMA number clearly legible on the package you will be sending us.

- Specify a contact person in case of further inquiries

- Pack the device in the original cardboard box and packaging.

11.2 SERVICE ADDRESS

Spectra GmbH & Co. KG
Mahdenstr. 3
D-72768 Reutlingen
Phone [phone]
Fax [phone]
E-Mail [e-mail]
Web www.spectra.de

20

Spectra GmbH & Co. KG
[e-mail]

Sales Offi ce Austria
[e-mail]

Spectra (Schweiz) AG
[e-mail]

powered by individuality

Phone
E-Mail
Web

Phone
E-Mail

Spectra GmbH & Co. KG
Mahdenstr. 3
72768 Reutlingen
Germany
[phone]
[e-mail]
www.spectra.de

Sales Industrial PCs
[phone]
[e-mail]

Phone
E-Mail
Web

Spectra GmbH & Co. KG
Gewerbepark Ost 1
4621 Sipbachzell (Wels)
Austria
[phone]
[e-mail]
www.spectra-austria.at

Phone
E-Mail
Web

Spectra (Schweiz) AG
Flugplatzstr. 5
8404 Winterthur
Switzerland
[phone]
[e-mail]
www.spectra.ch

All brand, company and product names are registered or otherwise protected works of their respective companies / owners.
We reserve the right to change specifi cations and product description at any time without prior notice.
© spectra 2019