Spear & Jackson CLGT2425H Instruction manual

24V

Cordless
Grass Trimmer

ORIGINAL

INSTRUCTION

MANUAL

CLGT2425H

Important - Please read these instructions
fully before starting assembly

These instructions contain important information that will help
you get the best from your trimmer, ensuring it is assembled
correctly and safely. If you need help or have damaged or
missing parts, call the Customer Helpline on 0345 605 2068

AFTER SALES SUPPORT

0345 605 2068

SPEAR & JACKSON SINCE 1760

For more than 250 years gardeners have enjoyed high quality performance and great results using
Spear & Jackson tools.

Our garden power tools combine continuous innovation and the latest in manufacturing technologies
with a proud heritage.

Each product is carefully designed with performance,comfort and durability rmly in mind,which has
earned Spear & Jackson an enviable reputation as a maker of tools to trust.

3 YEARS GUARANTEE

As a testament to the quality of our products, we offer a 3 year manufacturers warranty and a
comprehensive after sales service.

The warranty covers manufacturing faults, however in the event that the item has been deliberately
damaged, used in a commercial environment or disassembled then the warranty will be null and void.

Please retain proof of purchase.

TECHNICAL SUPPORT

We want you to get the best out of your products. Our easy-to-read instruction manual guides you with
best practice use and maintenance tips. Please call 03456 052 068 for technical support, we can solve
around 80% of questions directly over the phone.

We hope you enjoy your product and we look forward to any feedback, as this allows us to develop
even better products for the future.

AFTER SALES HELPLINE 03456 052 0682

CONTENTS

Safety Information ..................................................................................................................... 4

Desription Of Symbols ...................................................................................................................... 4

General Safety .................................................................................................................................. 5

Additional Safety Instructions For Batteries And Chargers .............................................................. 7

Additional Safety Instructions For Grass Trimmers ......................................................................... 10

Maintenance And Storage Safety .................................................................................................... 11

Intended Use .................................................................................................................................... 12

In the Box ........................................................................................................................................ 13

Parts ................................................................................................................................................. 13

Assemble ................................................................................................................................... 14

Prepare ...................................................................................................................................... 17

Operate ...................................................................................................................................... 19

Maintenance ............................................................................................................................. 22

Technical Data .......................................................................................................................... 24

Troubleshooting ........................................................................................................................ 26

Warranty .................................................................................................................................... 27

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SAFETY INFORMATION

DESCRIPTION OF SYMBOLS

Do not expose and

WARNING! This is
a warning symbol.
This symbol is used
throughout the user
guide whenever there
is a risk of personal
injury. Ensure that these
warnings are read and
understood at all times.

Read instruction
handbook before
operating this machine.

Wear hearing protection.

operate the tool in rain.

Beware of thrown
or ying objects to
bystanders. Keep by
standers a safe distance
away from the machine.

Waste electrical
products should not
be disposed of with
household waste. Please
recycle where facilities
exist. Check your Local
Authority or retailer for
recycling advice.

Wear eye protection.

Keep bystanders away.

Disconnect the battery
pack before any repair or
maintenance.

Guaranteed sound
power level.

The product complies
with the applicable
European directives and
an evaluation method
of conformity for these

T/3.15A

li-ion

The charger is for indoor
use only.

Double insulation.

Fuse.

Batteries contain Li-ion,
waste batteries should
be sorted for ecofriendly.
Do not dispose of waste
batteries as unsorted
municipal waste.

Do not dispose of
batteries in rivers or
immerse in water.

directives was done.

AFTER SALES HELPLINE 03456 052 0684

Do not litter to re.

SAFETY INFORMATION

Do not subject the
battery to strong sunlight
over long periods and do
not leave it on a heater
(max.45°C).

GENERAL SAFETY

IMPORTANT! Read all
instructions. Failure to
follow all instructions
listed below may result in
electric shock, re and/
or serious injury. The
term “power tool” in all
warnings listed below
refers to your mains
operated power tool.

• Use appropriate tool. This
device is only intended for
trimming hedge outdoors
and only designated for
use on private property.
Do not force small tools or
attachments to do the job
of a heavy duty tool.

• Keep work areas clean.
Cluttered areas can cause
accidents.

• Consider work area
environment. Do not expose
the tool to high humidity or
rain. Do not use the tool in
damp and wet conditions.
Keep the work area well lit.
Do not use the tool where

• Read the instruction
carefully. Be familiar with
the controls and the correct
use of the appliance.
Read and understand the
operator’s manual and
observe the warnings and
instruction labels afxed to
the appliance.

• Users. Never allow children
or people unfamiliar with
these instructions to
use the appliance. Local
regulations may restrict
the age of operator. Never
operate the tool under
the inuence of alcohol,
medication or drugs.

there is a risk of causing
re or explosion, e.g. in
the presence of ammable
liquids and gases.

• Keep all bystanders,
children, and pets away.
The operator or user is
responsible for accidents or
hazards occurring to other
people or the property.

• Grip the tool securely.
Operator should have one
hand on the main handle,
the other on the front
handle. Keep nger off
trigger until ready to use.

• Risk of cut. Do not try to
grasp or remove trimmings

AFTER SALES HELPLINE 03456 052 068 5

SAFETY INFORMATION

when the product is
running. Only remove
trimmings when the
product is switched off
and disconnected from the
power supply.

• Check for damaged parts.
Before further use, carefully
check the tool for damage.
Check for alignment of
moving parts, binding of
moving parts, breakage of
parts, mounting and any
other condition that may
affect its operation. Do not
use the tool if any parts
are damaged or defective.
Have any damaged or
defective parts repaired or
replaced by an authorized
service agent. Never
attempt any repairs yourself.

• Store idle tools. When not in
use, tools should be stored
in a dry, locked-up place
out of reach of children.

PERSONAL SAFETY

• Stay alert, watch what
you are doing and use
common sense when
operating a power tool. Do
not use a power tool while
you are tired or under the
inuence of drugs, alcohol
or medication. A moment of
inattention while operating
power tools may result in
serious personal injury.

• Use personal protective
equipment. Always wear
eye protection. Protective
equipment such as dust
mask, non-skid safety
shoes, hard hat, or hearing
protection used for
appropriate conditions will
reduce personal injuries.

• Prevent unintentional
starting. Ensure the switch
is in the off-position before
connecting to power source
and/or battery pack, picking

• Maintain tools with care.
Keep tools clean and in
good condition for better
and safer performance.
Follow the instructions for
maintenance and changing
accessories. Keep handles
and switches dry, clean and
free from oil and grease.

AFTER SALES HELPLINE 03456 052 0686

up or carrying the tool.
Carrying power tools with
your nger on the switch or
energising power tools that
have the switch on invites
accidents.

• Do not overreach. Keep
proper footing and balance
at all times. This enables
better control of the
power tool in unexpected

SAFETY INFORMATION

situations.

• Dress properly. Do not wear
loose clothing or jewellery.
Keep your hair, clothing and
gloves away from moving
parts. Loose clothes,
jewellery or long hair can be
caught in moving parts.

ADDITIONAL SAFETY INSTRUCTIONS FOR
BATTERIES AND CHARGERS

SAFETY WARNINGS FOR
BATTERY PACK

WARNING! Read all

safety warnings and all
instructions. Failure to
follow the warnings and
instructions may result in

other metal objects, like
paper clips, coins, keys,
nails, screws or other small
metal objects, that can
make a connection from
one terminal to another.
Shorting the battery
terminals together may
cause burns or a re.

• Do not expose battery pack
to heat or re. Avoid storage
in direct sunlight.

• Do not subject battery pack
to mechanical shock.

• In the event of battery
leaking, do not allow the
liquid to come into contact
with the skin or eyes. If
contact has been made,

electric shock, re and/
or serious injury.

SAVE ALL WARNINGS
AND INSTRUCTIONS FOR
FUTURE REFERENCE.

• Do not dismantle, open or
shred cells or battery pack.

• Do not short-circuit a
battery pack. Do not store
battery packs haphazardly
in a box or drawer where
they may short circuit each
other or be short-circuited
by conductive materials.

wash the affected area with
copious amounts of water
and seek medical advice.

• Seek medical advice
immediately if a cell or
battery pack has been
swallowed.

• Keep battery pack clean
and dry.

• Wipe the battery pack
terminals with a clean dry
cloth if they become dirty.

• Battery pack needs to be
charged before use. Always
refer to this instruction and

When battery pack is not
in use, keep it away from

use the correct charging
procedure.

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SAFETY INFORMATION

• Do not maintain battery
pack on charge when not in
use.

• After extended periods
of storage, it may be
necessary to charge and
discharge the battery pack
several times to obtain
maximum performance.

• Battery pack gives its best
performance when it is
operated at normal room
temperature (20 °C ± 5 °C).

• When disposing of battery
packs, keep battery packs
of different electrochemical

reference.

• Remove the battery from
the equipment when not in
use.

• Dispose of properly.

SAFETY WARNINGS FOR
YOUR BATTERY CHARGER

WARNING! Read all

safety warnings and all
instructions. Failure to
follow the warnings and
instructions may result in
electric shock, re and/
or serious injury.

systems separate from
each other.

• Recharge only with the
charger specied by
manufacturer. Do not use
any charger other than that
specically provided for
use with the equipment. A
charger that is suitable for
one type of battery pack
may create a risk of re
when used with another
battery pack.

• Do not use any battery
pack which is not designed
for use with the equipment.

SAVE ALL WARNINGS
AND INSTRUCTIONS FOR
FUTURE REFERENCE.

• This appliance is not
intended for use by persons
(including children) with
reduced physical, sensory
or mental capabilities, or
lack of experience and
knowledge, unless they
have been given supervision
or instruction concerning
use of the appliance by a
person responsible for their
safety.

• Keep battery pack out of
the reach of children.

• Retain the original product
literature for future

8

AFTER SALES HELPLINE 03456 052 068

• Children should be
supervised to ensure that
they do not play with the
appliance.

SAFETY INFORMATION

ADDITIONAL SAFETY
INSTRUCTIONS FOR YOUR
BATTERY CHARGER

• Before charging, read the
instructions.

• After charging, disconnect
the battery charger from the
supply mains. Then remove
the chassis connection and
then the battery connection.

• Do not charge a leaking
battery.

• Do not use chargers for
works other than those for
which they are designed.

• Before charging, ensure
your charger is matching
the local AC supply.

suited models.

• Ensure that the connection
between the battery
charger and battery is
correctly positioned and is
not obstructed by foreign
bodies.

• Keep battery charger’s slots
are free of foreign objects
and protect against dirt and
humidity. Store in a dry and
frost-free place.

• When charging batteries,
ensure that the battery
charger is in a wellventilated
area and away from
inammable materials.
Batteries can get hot
during charging. Do not

• For indoor use, or do not
expose to rain.

• The charging device must
be protected from moisture.

• Do not use the charging
device in the open.

• Do not short out the
contacts of battery or
charger.

• Respect the polarity “+/-”
when charging.

• Do not open the unit and
keep out of the reach of
children.

• Do not charge the batteries
of other manufactures or ill-

overcharge any batteries.
Ensure that batteries
and chargers are not
left unsupervised during
charging.

• Do not recharge
nonrechargeable batteries,
as they can overheat and
break.

• Longer life and better
performance can be
obtained if the battery pack
is charged when the air
temperature is between
18°C and 24°C. Do not
charge the battery pack
in air temperatures below

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SAFETY INFORMATION

0°C, or above 45°C.This is
important as it can prevent
serious damage to the
battery pack.

• Charge only battery pack of
the same model provided
by manufacturer and of
models recommended by
manufacturer.

ADDITIONAL SAFETY INSTRUCTIONS
FOR GRASS TRIMMERS

• Wear safety goggles when
operating this tool.

• Wear gloves when
operating this tool.

• Do not expose the tool to
rain or high humidity.

• Be familiar with the controls
and proper use of trimmer.

of the trimmer when in use.

• Only use the trimmer in
daylight or good articial
light.

• Before using the trimmer
and after any impact, check
for signs of wear or damage
and repair as necessary; Do
not use the trimmer if the
cutting device is not secured
properly or is damaged.

• Always check the good
working order of the trimmer
which, if not adequate,
could endanger the user.

• Never operate the trimmer
with damaged guards or
without the guards in place.

• Before starting the trimmer,
make sure that the nylon
line is not touching stones

• Never allow children or
people unfamiliar with the
instructions to use the
trimmer.

• Keep children, other people
and pets away from the
trimmer; the grass which
is cut and dispersed may
contain stones and debris.
Stop using the trimmer
while people, especially
children, or pets are nearby.

• Do not let other people or
animals come within 15 m

or debris.

• Take care against injury to
feet and hands from the
cutting means.

• Take care against injury
from the cutter blade tted
for trimming the lament
line length. Switch on the
motor only when the hands
and feet are away from the
cutting means.

• Never t metal cutting
elements.

• Never use replacement

AFTER SALES HELPLINE 03456 052 06810

SAFETY INFORMATION

parts or accessories not
provided or recommended
by the manufacturer.

• Remove the battery before
checking, cleaning or
working on the trimmer and
when it is not in use.

• Always ensure that
ventilation openings are
kept clear of debris.

• To avoid unintentional
starting, do not carry the
machine with a nger on
the on/off switch.

• Remain in a stable and
secure position while
operating the trimmer.

• Keep the area being cut
free from wires, stones and
debris.

• Do not cut against hard
objects. This could cause
injury or damage the
trimmer.

• Warning! Cutting elements
continue to rotate after the
motor is switched off.

• Do not try stopping the
cutting device (nylon line)
with your hands. Always let
it come to a stop by itself.

• Do not use the trimmer to cut
grass which is not in contact
with the ground; for example
do not cut grass which is on

walls or rocks etc.

• Do not cross roads or
gravel paths with the
trimmer still running.

MAINTENANCE AND STORAGE SAFETY

• Disconnect the product
from the power supply
(i.e. remove the plug from
the power supply or the
battery pack) and check for
damage after use.

• Disconnect the product
from the power supply (i.e.
remove the plug from the
power supply or the battery
pack) before carrying out
maintenance or cleaning
work.

• Use only the
manufacturer’s
recommended
replacement parts and
accessories.

• Inspect and maintain the
product regularly. Have
the product repaired only
by an authorised service
centre or similar qualied
specialist.

• When not in use, store the
product out of the reach of
children.

• Have your power tools

AFTER SALES HELPLINE 03456 052 068 11

SAFETY INFORMATION

serviced by a qualied
repair person using only
identical replacement
parts. This will ensure that
safety of the power tool is
maintained.

INTENDED USE

• This Cordless grass
trimmer is designed for
domestic use only: to trim
grass, lawn edges and light
foliage.

• This machine is not
designed for heavy duty or
commercial use.

• Any use of the machine
that deviates from its
intended use and is
not included in these
instructions is considered
unauthorized use and
relieves the manufacturer
from his or her legal liability.

AFTER SALES HELPLINE 03456 052 06812

IN THE BOX

PARTS

1

Handle

2

Lock-off button

3

Trigger switch

4

Front handle

5

Handle

adjustment clamp

17

6

Trimming/edging

locking system

7

Locking collar

8

Shaft

9

Motor housing

10

Line cutting blade

11

Flower guard

12

Automatic feed

16

Battery

17

Battery charger

spool

13

Nylon line

14

Guard

15

Head adjustment

button

1

2

3

5

16

4

10

11

13

6

7

8

9

15

14

12

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ASSEMBLE

Unpacking

1

i. Unpack all parts and lay them on a flat, stable surface.

ii. Remove all packing materials and shipping devices if

applicable.

iii. Make sure the delivery contents are complete and free

of any damage. If you find that parts are missing or show
damage do not use the product but contact the aftersales
helpline within 28 days of purchase. Using an incomplete
or damaged product represents a hazard to people and
property.

iv. Ensure that you have all the accessories and tools needed

for assembly and operation. This also includes suitable
personal protective equipment.

Connect the upper and lower handle

2

Assemble the shaft into the upper handle and fully engaged,
fix the handle using the locking collar.

Fitting the Guard

3

Place the guard onto the housing as shown, secure the guard
by screws.

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ASSEMBLE

Front handle assemble

4

i. Loosen the knob and remove it together with the bolt from

the front handle.

ii. Align the front handle to the housing and place it onto it.

iii. Insert the bolt from the right through the opening, ensure

that the bolt head sits properly then tighten the knob.

Charging the battery

5

i. Plug the charger into an appropriate AC power outlet.

ii. Install the battery on the slot of charger.

Preparation: The charging process starts as soon as
the mains plug of the battery charger is plugged into a
mains socket and the battery is inserted into the charging
compartment.

If the battery is not inserted, a continuous red light indicates
that the mains plug is plugged into a mains socket and the
battery charger is ready for operation.

Charging: a flashing green LED on the charger indicates that
the battery is charging normally.

Charged: continuous green LED on the charger indicates
that the battery is ready for use.

The indicator lights on the charger show the charger status:

Symbol Indicator lights Status

red, flashing

red, continuous

technical issue see
instructions below
connected to
power supply

green, flashing charging

green, continuous fully charged

AFTER SALES HELPLINE 03456 052 068 15

ASSEMBLE

The intelligent charger measures the charge level of the
battery and charges the battery accordingly with the required
current and voltage based on battery temperature and
voltage. This ensure maximum battery life charge it fully
before storage.

A flashing red LED light on the charger indicates that the
battery temperature is not within the charging temperature
range of -5°C– 50°C or the charging current is too high. As
soon as the permitted temperature and the charging current
ranges are reached, the battery charger will automatically
switch to charging.

After continuous or repeated charging cycles without
interruption, the charger may warm up. This is normal and
does not indicate a technical defect of the battery charger.

Green LED flashing rapidly indicates that the battery voltage
is low, the battery will receive an extended charge cycle
approximately 30mins longer. This does not indicate a defect
with the battery.

Check battery capacity

6

Push the power indicator to show remaining battery capacity.

LED indicators on battery Battery Capacity

Continuous lighting of 4 LEDs
(inc 2 green)

Continuous lighting of 3 LEDs
(inc 1 green)

Continuous lighting of 2 LEDs
(orange & red)

Continuous lighting of 1 LED
(red only)

Fully charged

≥ 50%

≥ 25%

≤ 25%. Recharge required.

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PREPARE

Insert and remover battery Pack

1

i. Insert battery pack into the battery slot and ensure it clicks

firmly into place.

ii. To remove the battery back press the release button on the

battery.

Adjusting the Front handle

2

i. Release the clamp and rotate the handle to the desired

position then lock the clamp.

Head angel Adjustment

3

Adjust the vertical angle of the trimmer head to fit the
trimming conditions.

i. Press the press head adjustment button.

ii. Adjust the angle, up or down.

iii. Release the button, make sure it locks in place.

Press

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PREPARE

Edge

4

i. Push the locking button forward and hold it in position.

ii. Twist the shaft 180 degree and allow automatically engage

the lock as figure show.

Plant protector

5

Use the plant protector to keep distance to plants like flowers,
trees or other objects that could be hit by the cutting device.

i. Slide the plant protector out for trimming/edging operation.

ii. Slide the plant protector in for storage.

WARNING! Adjust the plant protector position only
when the product is switched off and the cutting
device is at a complete stop!

WARNING! Take care to have a look at the yellow
warning label and rip off before use.

Take great care when doing this as there is a very
sharp line trimming blade on the guard.

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OPERATE

Switching on/off

1

i. Push safety switch, and press the on/off switch to turn the

product on.

ii. Release the on/off switch to turn the product off.

Automatic line feeding

The equipment features a fully automatic single line system.
The lines will automatically elongate every time you turn on
the appliance. To support proper line elongation, ensure that
the coil has stopped moving completely before turning on the
appliance again.

The lines are automatically cut to the correct length by the line
cutter.

Trimming

2

i. Ensure the knife protector label is removed before use.

Ensure you wear gloves when removing this label.

ii. Adjust the trimmer head angle to a proper position for

trimming operation.

iii. Hold the grass trimmer firmly, keeping your balance with

feet slightly apart. Alter the height of the product if needed
to ensure an upright posture.

iv. Hold the trimmer head just above the ground at an angle

of approximately 30°.

v. Move the product slowly from side to side in a swinging

motion.

vi. Ensure the cutting device remains clean and free from

off-cuts that may cause it to jam. Check regularly. Release
the on/off switch and take the battery pack off before
checking.

30

o

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OPERATE

vii. Trim longer grass in stages; do not cut long grass in one

cut. For the best results, cut longer grass in steps.

viii. Place the trimmer along the edge of the lawn.

ix. Turn product on and push the trimmer forward slowly.

WARNING!

• Always fit the guard before using the product

• When cutting longer/high grass, please make sure
that you cut this down in 2 to 3 stages.

• Do not cut long grass in one cut, as this will damage
your grass trimmer, and make your warranty invalid.

AFTER SALES HELPLINE 03456 052 06820

OPERATE

Tips

3

i. For best results, do not cut wet grass because it tends

to stick to the cutting head and guard, prevents proper
discharge of grass trimmings, and could cause you to slip
and fall.

ii. Do not allow the spool cover to drag on the ground or other

surfaces.

iii. Pay special attention when performing the work close

to trees and bushes. The cutting head could damage
sensitive bark, and damage fence posts.

iv. Slide the plant protector out to avoid bringing the cutting

device into contact with hard objects such as walls and
curbstones.

NOTE: The trimming line will wear faster and require more
feeding if the cutting or edging is done along sidewalks or
other abrasive surfaces or heavier weeds are being cut.

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MAINTENANCE

Replacing the spool

NOTE: Before replace the spool, make sure the battery is
disconnected from the unit.

i. Press together both locking device tabs on the spool cover

and remove the cover.

ii. Remove the old spool from the spool cover.

iii. Clean out any dirt or grass residue.

iv. Put the new spool in the spool housing, thread the line into

the hole.

Winding the line

NOTE: Should you wish to wind the line yourself, the
instructions are provided below:

i. Hold the loose ends of the line together with one hand,

insert one end of the line into the groove on the spool.

ii. Wind the line following the directional arrows on the spool

housing and hook the two ends into the side grooves.

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MAINTENANCE

Storage

i. Store the product and its accessories in a dry, frost-free

place.

ii. Always store the product in a place that is inaccessible

to children. The ideal storage temperature is between
10°C and 30°C.

Transportation

i. Switch the product off and take off the battery pack

before transporting it anywhere.

ii. Protect the product against scratching and secure it to

avoid damage from impact.

After use

i. Switch the product off, take off the battery pack and let it

cool down.

ii. Check, clean and store the product as described below.

Recycling and disposal

i. Waste electrical products should not be disposed of

with household waste. Please recycle where facilities
exist. Check with your local authority or local store for
recycling advice.

ii. The product comes in a packaging that protects

it against transportation damage. Keep hold of
the packaging until you are sure that all the parts
have been delivered and the product is functioning
properly. Recycle the packaging afterwards.

iii. To preserve natural resources, please recycle or

dispose of batteries properly. This product contains
a lithium-ion battery. Local, provincial or federal
laws may prohibit disposal of lithium-ion batteries
in ordinary trash. Consult your local waste authority
for information regarding available recycling and/or
disposal options.

AFTER SALES HELPLINE 03456 052 068 23

TECHNICAL DATA

Model CLGT2425H

Voltage 24V

No load speed 9200/min

Cutting width 25cm

Cutting line dia. 1.6mm

Net weight 1.96kg

Vibrations 3.4m/s² K=1.7m/s²

Charger

Model no. 24LFC12

Charger input 220-240V~ 50Hz,110W

Charger output 24V 4A

Charging period (battery fully discharged) 60min

Permitted charging temperature range (for charger) -5°C~50°C

Weight of charger 0.6kg

Insulation protection of charger

Battery pack

Battery model 24LB4005

Rated voltage of battery 24V

Battery type Lithium-Ion

Capacity of battery 4.0Ah

Part number

121003116

Spool

211033104

211002121

AFTER SALES HELPLINE 03456 052 06824

Battery

Charger

TECHNICAL DATA

Measured sound pressure level LPA: 80dB(A), K=3dB(A)

Measured sound power level L

Guaranteed sound power level L

: 88.4dB(A), K=2.48dB(A)

WA

: 96dB(A)

WA

The sound values have been determined according to noise test code given in EN 50636-2-91, using
the basic standards EN ISO 11201 and EN ISO 3744.

The sound intensity level for the operator may exceed 80dB(A) and ear protection measures are
necessary.

The declared vibration value has been measured in accordance with a standard test method (according
to EN 50636-2-91) and may be used for comparing one product with another. The declared vibration
value may also be used in a preliminary assessment of exposure.

WARNING! Depending on the actual use of the product the vibration values can differ from the
declared total! Adopt proper measures to protect yourself against vibration exposures! Take the
whole work process including times the product is running under no load or switched off into
consideration!

Proper measures include among others regular maintenance and care of the product and cutting
attachments, keeping hands warm, periodical breaks and proper planning of work processes!

AFTER SALES HELPLINE 03456 052 068 25

TROUBLESHOOTING

Suspected malfunctions are often due to causes that the user can fix themselves. Therefore, check the
product using this section. In most cases the problem can be solved quickly.

WARNING! Only perform the steps described within these instructions! All further inspection,
maintenance and repair work must be performed by an authorised service centre or a similarly
qualified specialist if you cannot solve the problem yourself!

Gloves and appropriate protective clothing must be worn when performing these instructions.
When inspecting the blade always remove the battery from the trimmer.

Fault Possible Cause Solution

Safety lock off not pressed. Battery
pack not properly inserted

Product does not start

Product does not reach full
power

Unsatisfactory result Nylon line worn or damaged Replace spool with a new one

No charging procedure
possible

The charge control LEDs do
not light up after inserting the
mains plug into the socket

The charge control LEDs do
not light up after inserting the
mains plug into the socket

The green LED flashing rapidly

Battery pack discharged Remove and charge battery pack

Battery pack damaged Contact the customer helpline

Other electrical defect to the product Check by a specialist electrician

Battery pack capacity too low Charge battery pack

Air vents are blocked Clean the air vents

Battery contacts contaminated

Mains plug of battery charger not
plugged in (properly)

Socket outlet, mains cable or battery
charger defective

Battery in a low voltage status and
need activate

Press the safety lock off switch
before switching on. Insert properly

Clean the battery contacts (e.g. by
inserting and removing the battery
several times) or replace the battery

Insert mains plug (fully) into the
socket outlet

Check the mains voltage and if
necessary, contact the support
helpline

Wait patiently half hour, the battery
will awake and return to normal
charging process

AFTER SALES HELPLINE 03456 052 06826

WARRANTY

If your device develops a fault, please don’t hesitate to contact our customer service department on
03456 052 068, the majority of problems can be solved directly on the phone.

1. These warranty terms cover additional warranty rights and do not affect your statutory warranty
rights. This product is covered by a 3 year manufacturer warranty.

2. Claims must be accompanied by proof of purchase. This must be in the form of a sales receipt or
bank statement and must show that the product has been purchased within the warranty period as
described under point 1, from the retailer that it was originally bought from. Please keep your receipt
safe or staple it to the back of this manual for future reference.

4. Our devices have not been designed for commercial, trade or industrial applications, any signs of use
of the equipment in these application or equivalent activities, invalidates the warranty.

5. The following are also excluded from our warranty:

A. Faults due to accidents, customer misuse or unauthorized repairs

B. Faults due to the use of incorrect consumable parts such as incompatible spools, nylon line,

fixings and guards.

C. Failure due to lack of routine maintenance.

D. Failure as a result of not using the equipment in accordance with the manual and safety

instructions

Warranty claims should be submitted before the end of the warranty period, see point 1. The original
warranty period remains applicable to the device even if repairs are carried out or parts are replaced. In
such cases, the work performed or parts fitted will not result in an extension of the warranty period, and
no new warranty will become active for the work performed or parts fitted.

If you have any problems or questions concerning your garden power tool, please contact our after
sales service at 03456 052 068.

AFTER SALES HELPLINE 03456 052 068 27