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7. GENERAL WARRANTY CONDITIONS
7.1 AREA OF APPLICATION
These standard warranty terms apply for the contractual relationship
between the manufacturer, Spartherm Feuerungstechnik GmbH, and
the dealer/distributor. These warranty conditions are not identical to the
contractual and warranty conditions governing relations between the dealer
or distributor and its customers.
7.2 GENERAL INFORMATION
This product has been manufactured in compliance with current standards
of quality control. The materials used have been carefully selected and –
like our entire production process – are subject to on-going quality control.
Specialist knowledge is required when assembling and installing the
product. The product must, therefore, only be installed and commissioned
into service by specialist technical staff, in compliance with current
statutory provisions.
7.3 WARRANTY PERIOD
The standard warranty terms only apply within Germany and the European
Union. The warranty period and scope of the warranty are ensured within
the framework of these conditions outside the statutory warranty, which
remains unaffected.
Spartherm Feuerungstechnik GmbH offers a 24-month warranty in respect
of the housing, operating components (such as handles, setting levers,
shock absorbers), electrical and electronic components (such as fans),
rotational speed controllers, original spare parts, the pressure regulator, all
items purchased as extras, and all safety appliances.
Spartherm Feuerungstechnik GmbH offers a 6-month warranty in respect of
consumables mounted in the combustion /firebox area, such as the fire clay,
vermiculite, fire grates, seals and glass ceramics.
7.4 WARRANTY REQUIREMENTS
The warranty period shall begin on the date when the product is delivered
to the dealer/intermediary This is to be substantiated by documentation,
such as invoices or delivery notes by the dealer/intermediary The warranty
certificate for the product must be presented by the claimant upon making
a warranty claim.
Spartherm Feuerungstechnik GmbH is not obliged to satisfy any claim if
such documentation is not presented.
7.5 EXCLUSIONS FROM THE WARRANTY
These warranty provisions do not cover:
• component wear
• fire clay/vermiculite, i.e. natural products which expand and contract
on exposure to cyclical heating and cooling. This can cause cracks to
appear. The combustion chamber linings will remain fully functional,
provided they are still in position and are not broken.
• the upper surfaces: discolouration of the coating or galvanic surfaces, due to
excessive thermal loading or over-heating.