User’s Manual
87
5. Troubleshooting – Q & A
1. Router is not responding to me when I want to access it by web browser.
Answer:
1. Please check the connection of power cord and network cable of this router. All cords
and cables should be correctly and firmly inserted to the router.
2. If all LEDs on this router are off, please check the status of A/C power adapter, and
make sure it’s correctly powered.
3. You must use the same IP address section which router uses.
4. Are you using MAC or IP address filter? Try to connect the router by another computer
and see if it works; if not, please restore your router to factory default settings
(pressing ‘reset’ button for over 10 seconds).
5. Set your computer to obtain an IP address automatically (DHCP), and see if your
computer can get an IP address.
6. If you did a firmware upgrade and this happens, contact your dealer of purchase for
help.
7. If all above solutions don’t work, contact the dealer of purchase for help.
2. Can’t get connected to Internet?
Answer:
1. Go to ‘Status’ -> ‘Internet Connection’ menu, and check Internet connection status.
2. Please be patient, sometime Internet is just that slow.
3. If you connect a computer to Internet directly before, try to do that again, and check if
you can get connected to Internet with your computer directly attached to the device
provided by your Internet service provider.
4. Check PPPoE / L2TP / PPTP user ID and password again.
5. Call your Internet service provide and check if there’s something wrong with their
service.
6. If you just can’t connect to one or more website, but you can still use other internet
services, please check URL/Keyword filter.
7. Try to reset the router and try again later.
8. Reset the device provided by your Internet service provider too.
9. Try to use IP address instead of hostname. If you can use IP address to communicate