LET’S GET
MODEM CONNECTED
YOUR
SMART
Quick start guide
Spark Smart Modem - VRV9517UWAC34
Contents
Setup your smart modem on Fibre
1
How to connect your modem on Fibre connections
1.1
How to connect your landline on Fibre connections
1.2
Setup your smart modem on ADSL/VDSL
2
How to connect your modem on ADSL/VDSL connections
2.1
How to connect your landline on ADSL/VDSL connections
2.2
How to connect your devices
3
Wireless (Wi-Fi)
3.1
Wired (Ethernet)
3.2
Personalise your modem settings 9 - 10
4
Accessing the modem’s web interface
4.1
Changing the Wi-Fi name and password
4.2
3 - 4
5 - 6
7 - 8
10
3
4
5
6
7
8
9
Troubleshooting
5
Check and x your internet using the Spark App
5.1
What do the lights mean?
5.2
Common issues
5.3
11 - 14
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13
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1
Setup your Spark
modem on Fibre
Things you’ll need from the box
W
P
S
W
LA
N
Phone2Phone1
DSL
WANLAN1LAN2LAN3LAN4USB PowerOn/Off
Power supply unit
Modem
Blue ethernet cable
1.1 How to connect your modem on a Fibre connection
Plug the modem into a power
A.
supply
Connect the BLUE ethernet
B.
cable from the modem’s
“Fibre” port to the Fibre box’s
port labelled “LAN1” or “GE1”
NOTE: The colour of the ports
on the modem and the Fibre box
(ONT) may not be the same as the
BLUE ethernet cable.
3
1.2 How to connect your landline on a Fibre connection
Fibre Box (ONT)
GE1/LAN1 GE2/LAN2 GE3/LAN3
GE4/LAN4
OR
If you have Integrated wiring
Locate a jackpoint within your
house and plug your phone
directly into the jackpoint
OR
If you don’t have Integrated wiring
From your Fibre box (ONT), plug
your phone into the Fibre box’s
phone port.
NOTE: The phone port can be
labelled “POTS1”, “TEL” or “TEL1”
How do I know if I have integrated wiring?
From your Fibre box (ONT),
check if there’s a cable already
plugged in to the phone port
of the Fibre box (ONT).
If the cable is connected
2.1.
to a jackpoint or another
device, this means you have
“Integrated wiring”
4
2
Setup your Spark
modem on ADSL/VDSL
Things you’ll need from the box
OR
Modem ADSL Phone
Power supply
unit
cable/VDSL cable
Filter
(ADSL only)
2.1 How to connect your modem on a ADSL/VDSL
connection
If you have a standard
jackpoint (BT) only
Plug the modem into a power
A.
supply
Connect theGREYcable to
B.
the modem’s “DSL” port to the
lter’s “ADSL” port
Connect the lter to the
C.
jackpoint
5
If you have an internet
jackpoint (RJ45)
Plug the modem into a power
A.
supply
Connect the BLACK VDSL
B.
cable to the modem’s “DSL”
port to the jackpoint directly
2.2 How to connect your landline on a ADSL/VDSL
connection
Plug the phone cable into the
lter’s “PHONE” port and the lter
into any jackpoint
NOTE: If you have an internet
jackpoint you can simply connect
your phone into the jackpoint
without the lter.
6
How to connect your
3
devices
3.1 Wireless devices (Wi-Fi)
From your device’s Wi-Fi menu select the matching Wi-Fi name and enter the
Wi-Fi password to connect.
NOTE: You can nd the default Wi-Fi name and password located
underneath the modem.
7
3.2 Wired devices (Ethernet)
Connect the YELLOW ethernet cable to modem’s “ETHERNET” port and then
to the device’s “ETHERNET” port.
8
Personalise your modem
4
settings
4.1 Accessing the modem’s web interface
Open your device’s internet browser, for example, Google
A.
Chrome, Safari or Mozilla Firefox.
Type http://192 .168 .1.254 in the address bar and press enter.
B.
Sign in with the default credentials below:
C.
Username - admin
Password - admin
You’ll be prompted to change the default password of the
D.
modem to enhance the security.
See nex t page 10.
9
4.2 Changing the Wi-Fi name and password
Select WLAN from the left menu list.
A.
Replace the default Wi-Fi name next to SSID eld with your
B.
preferred Wi-Fi name.
Replace the default Wi-Fi password next to WPA Pre-shared Key
C.
eld with your preferred Wi-Fi password.
Scroll to the bottom of the page and click Save settings to save
D.
the changes you’ve made.
10
5
Troubleshooting
5.1 Check and x your internet using the Spark App
Did you know?
If you download the Spark app and add your broadband account you can
check and x your internet.
The app can:
• Run tests to determine what the issue is
• Book a technician if there is a fault detected on the Spark network
• Guide you through setup related issues
• Connect you to our Chat agents if you need further assistance
To download the app, go to the Apple App Store or Google Play Store and
search “Spark NZ”.
How do I add my broadband account to the Spark App?
Click on the box icon from the navigation bar at the bottom of the
1.
screen
Click “add” or the blue box icon and follow the onscreen steps to
2.
add your broadband plan
See page 12 for diagrams
11
Broadband Plan
Add a broadband / landline
Monthly Mobile Plan
Add a pay monthly mobile
Hi! what do you want to add
Select one of the categories below
Add Access
100%
10$08 AM
SPARK
How do I check my internet on the app?
From the Spark app
Click the question mark
icon and select “Check my
broadband”
Once your check is complete
Using the QR code
OR
Scan the QR code with your
smartphone camera or QR
code reader app
The results will display. You can click the
“TROUBLESHOOT” button and follow the
onscreen steps to get your internet up and
running
12
5.2 What do the lights mean?
Internet LED Behaviour Description
No lights Mod em is not c onnec ted to the power or is faulty
Solid green Mod em is on
Flashing blue DSL connection is being established
Solid blue DSL connection is established
Solid red Modem is not connected to the internet
Solid pink Modem is c onnected to the internet
Solid orang e Modem is in Boot P mode
Flashing green Modem firmware is being upgraded
Wi-Fi/ WPS L ED Behav iour Description
No lights Wi-Fi is off
Solid red Wi-Fi is on with no security password
Solid blue Wi-Fi is on with security password
Flashing blue Wi-Fi is on with sec urity password and is transmitting data
to a connected device(s)
Solid blue & flashing red WPS is progress
13
5.3 Common issues
Issues Possible reasons How t o fix
My internet has
stopped working
My internet is really
slow
My internet keeps
dropp ing out
I cannot c onnect my
device to the Wi-Fi
• Incorrec t setup
• Loose or disconnected ca bles
behind the modem
• Network related issue outside the
house
• Poor W i-Fi sig nal strengt h
• Multiple users c onnected at the
same tim e
• Poor W i-fi signal strength
• Network related issue outside the
house
• Faulty or missing f ilter for
ADSL/VDSL
• Poor W i-Fi sig nal strengt h
• Issue with the device
• Exceeds the maximum number
of devices on c onnected on Wi-Fi
• Check the c ables are
connected securely
• Restart your mod em
• Use the app to check your
internet
• Restart your mod em
• If possible, use a wired
connec tion
• If possible, relocate the modem
to a more centralised loca tion
• Restart your mod em
• Connect a filt er to all jac kpoints
in use if you are using
ADSL/VDSL
• Restart your mod em
• Ensure the Wi-fi on the m odem
is switc hed on
• Rest art your device
• Chec k your Wi-fi username and
password
Scan to check internet
Check and x your internet
by scanning the QR code
using your mobile phone
camera or QR code reader
Need assistance? Download the app
If you are still having issues Go
to www.spark.co.nz/contactus
to chat or book a call with us.
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