LET’S GET
MODEM CONNECTED
YOUR
SMART
Quick start guide
Spark Smart Modem - VRV9517UWAC34
Contents
Setup your smart modem on Fibre
1
How to connect your modem on Fibre connections
1.1
How to connect your landline on Fibre connections
1.2
Setup your smart modem on ADSL/VDSL
2
How to connect your modem on ADSL/VDSL connections
2.1
How to connect your landline on ADSL/VDSL connections
2.2
How to connect your devices
3
Wireless (Wi-Fi)
3.1
Wired (Ethernet)
3.2
Personalise your modem settings 9 - 10
4
Accessing the modem’s web interface
4.1
Changing the Wi-Fi name and password
4.2
3 - 4
5 - 6
7 - 8
10
3
4
5
6
7
8
9
Troubleshooting
5
Check and x your internet using the Spark App
5.1
What do the lights mean?
5.2
Common issues
5.3
11 - 14
11
13
14
1
Setup your Spark
modem on Fibre
Things you’ll need from the box
W
P
S
W
LA
N
Phone2Phone1
DSL
WANLAN1LAN2LAN3LAN4USB PowerOn/Off
Power supply unit
Modem
Blue ethernet cable
1.1 How to connect your modem on a Fibre connection
Plug the modem into a power
A.
supply
Connect the BLUE ethernet
B.
cable from the modem’s
“Fibre” port to the Fibre box’s
port labelled “LAN1” or “GE1”
NOTE: The colour of the ports
on the modem and the Fibre box
(ONT) may not be the same as the
BLUE ethernet cable.
3
1.2 How to connect your landline on a Fibre connection
Fibre Box (ONT)
GE1/LAN1 GE2/LAN2 GE3/LAN3
GE4/LAN4
OR
If you have Integrated wiring
Locate a jackpoint within your
house and plug your phone
directly into the jackpoint
OR
If you don’t have Integrated wiring
From your Fibre box (ONT), plug
your phone into the Fibre box’s
phone port.
NOTE: The phone port can be
labelled “POTS1”, “TEL” or “TEL1”
How do I know if I have integrated wiring?
From your Fibre box (ONT),
check if there’s a cable already
plugged in to the phone port
of the Fibre box (ONT).
If the cable is connected
2.1.
to a jackpoint or another
device, this means you have
“Integrated wiring”
4
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