SOYO SY-P4RS300 User Manual

Introduction The SOYO CD

Hardware

Installation

SY-P4RS300

Motherboard

Setup

Quick BIOS

Quick Start Guide

Installation

USB 2.0 Driver

SOYO™

1. Please read the users guide before proceeding with your installations.

Serious damage may occur if the procedure is not followed properly.

2. Please make sure that your memory modules are inserted correctly. They can

go in only one way, and should fit completely in the socket without sticking

out.

3. If you have a Pentium 4 motherboard, you need to use an ATX12V power

supply (power supply for Pentium 4 system) is required for the system to

operate normally. (preferably 350 watts for minimal loading or 400 watts for

fully loaded system)

4. If you have any problem getting your system to work, please follow the

troubleshooting tips in your user manual.

5. On some mainboards, the actual chipset cooler may differ from the chipset

cooler as shown on the picture or on the box. However, the chipset fan on the

mainboard is of the same quality and will work just as well as the one shown

in the picture. (The chipset cooler is as sufficient as the chipset fan based on

different design.)

6. For immediate Technical questions, please visit SOYO tech support link at

http://www.soyousa.com/support

and http://www.soyousa.com/kb.

2

SOYO™

SY-P4RS300 Motherboard

mPGA Socket 478 Processor supported
ATi RS300 AGP/PCI Motherboard
800/533/400 Front Side Bus supported
ATX Form Factor

Copyright © 2003 by SOYO Computer Inc.

Trademarks:

SOYO is a registered trademark of SOYO Computer Inc. All trademarks are properties of
their owners.
Product Rights:
All names of the product and corporate mentioned in this publication are used for
identification purposes only. The registered trademarks and copyrights belong to their
respective companies.
Copyright Notice:
All rights reserved. This manual has been copyrighted by SOYO Computer Inc. No part of
this manual may be reproduced, transmitted, transcribed, translated into any other language,
or stored in a retrieval system, in any form or by any means, such as by electronic,
mechanical, magnetic, optical, chemical, manual or otherwise, without permission in
writing from SOYO Computer Inc.
Disclaimer:
SOYO Computer Inc. makes no representations or warranties regarding the contents of this
manual. We reserve the right to amend the manual or revise the specifications of the product
described in it from time to time without obligation to notify any person of such revision or
amend. The information contained in this manual is provided to our customers for general
use. Customers should be aware that the personal computer field is subject to many patents.
All of our customers should ensure that their use of our products does not infringe upon any
patents. It is the policy of SOYO Computer Inc. to respect the valid patent rights of third
parties and not to infringe upon or to cause others to infringe upon such rights.

Disclaimer:

Please be advised that some SOYO motherboards are designed with overclocking features
and may allow users to run the components beyond manufacturer's recommended
specifications. Overclocking beyond manufacturer's specifications is not recommended nor
endorsed by SOYO, Inc. and will void your manufacturer's warranty. Overclocking beyond
manufacturer's specifications is not encouraged and should be assumed at the user's own
risk. Unsafe overclocking can damage the user's system or cause serious personal injury.
If the user is unsure or in doubt about overclocking, please seek professional advise. SOYO,
Inc. is not responsible for any direct or indirect damage resulting from overclocking.
Restricted Rights Legend:
Use, duplication, or disclosure by the Government is subject to restrictions set forth in
subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at

252.277-7013.
About This Guide:
This Quick Start Guide can help system manufacturers and end users in setting up and
installing the motherboard. Information in this guide has been carefully checked for
reliability; however, to the correctness of the contents there is no guarantee given. The
information in this document is subject to amend without notice.
For further information, please visit our Web Site on the Internet. The address is

"http://www.soyo.com.tw".

P4RS300 Series - Version P1.0- Edition: October 2003

* These specifications are subject to amend without notice

3

SY-P4RS300 Quick Start Guide

Introduction

1

1

Thi s SY-P4RS300 mainboard has a Socket 478 for the Intel Pentium 4 type of
processors supporting front side bus (FSB) speeds up to 800 MHz.
Hyper Threading Technology, designed to take advantage of the multitasking
features in Windows XP, gives you the power to do more things at once.

Introduction

Unpacking

When unpacking the motherboard, check for the following items:



The SY-P4RS300 AGP/PCI Motherboard

The user manual





The Installation CD-ROM



The SOYO Bonus Pack CD-ROM

One IDE Device ATA 66 Flat Cable





One Floppy Disk Drive Flat Cable

One Back Panel



4

SY-P4RS300 Quick Start Guide

SY-P4RS300 Motherboard Layout

COM A

VGA out

USB 5/USB 1

USB 4/USB 0

Audio out/Front out

Audio in/Rear out

MIC IN/Center & Bass out

PS/2 KB
Connector

PS/2 Mouse
Connector

PRT

AC'97
Codec

1

SPDIF OUT

12

5

6

CLK FREQ

(JU300)

10

FRONT AUDIO

9

1

CD IN

1

AUX IN

3V

Lithium

Battery

+12V Power

WOL/WOR

PCI Slot #1

PCI Slot #2

PCI Slot #3

PCI Slot #4

PCI Slot #5

10

9

COM 2

USB 2/3

DIMM1

DIMM3

VDRAM

1

Introduction

ATX Power

5VSB LED

PRI IDE SEC IDE

CLEAR

Password

3V3SB LED

I/O

10

9

CLEAR

CMOS

CHIP

FLOPPY

5

SY-P4RS300 Quick Start Guide

Key Features

Introduction

CPU

Chipset

Memory

AGP

PCI

Super I/O

Socket 478 Processor

The PGA Socket 478

 Supports Intel Pentium 4 series CPU with/without

Hyper Threading



Supports a front-side bus (FSB) of 800 MHz

ATI RS300 Northbridge / IXP 150 Southbridge

 The mainboard accommodates two 184-pin, 2.5V

DDR DIMM sockets with a total capacity of 2 GB
system memory.

 Supports PC2100, PC2700 and PC3200memory bus

1x AGP master 4x slot

On-board ATI 9000 VGA controller.

5x 32-bit bus master PCI slots

Super I/O controller supporting:



Two PS/2 ports for mouse and keyboard



One serial port

Technology

Storage

USB 2.0

Sound

Industry standards



One VGA port



One parallel port



Audio jacks for microphone, line-in and line-out

IXP 150 Integrated Parallel ATA controller supporting up to
4x UDMA 33/66/100/133 Parallel ATA devices.

6x USB 2.0 compliant ports (4x on rear IO panel, 2x
motherboard connectors.

Onboard AC97 6 channel Audio Codec

This motherboard is compliant with the following industry
standards:

Microsoft PC99



FCC



ACPI



6

SY-P4RS300

Quick Start Guide

2

2





Follow the directions in this section, which is designed to guide you through a quick and
correct method to install your new motherboard. For detailed information, please refer
to the motherboard User's Manual and Technical Reference online manual on the
CD-ROM package that came with your motherboard.

Installation

To avoid damage to your motherboard, please follow these simple
rules while handling this equipment:



to an unpainted portion of the system's metal chassis.

Remove the motherboard from its anti-static packaging. Hold the motherboard by
the edges and avoid touching its components.

Check the motherboard for damage. If any chip appears to be loose, press
carefully to seat it firmly in its socket.

Before handling the motherboard, ground yourself by touching on

Installation

Gather and prepare all necessary components to complete the installation successfully:



Socket A processor with CPU cooling fan (boxed type)

DDR RAM module(s)





Computer case with adequate power supply unit



Monitor



PS/2 or USB Keyboard

Pointing Device (PS/2 or USB Mouse)



Speaker(s) (optional)





Disk Drives: HDD, CD-ROM, Floppy drive…

External Peripherals: Printer and Modem (optional)



Internal Peripherals: Modem and LAN cards (optional)



Note:

If you want to use an external speaker connected to "Line-out" port, please make

sure to use an "amplified speaker" that can generate proper output sound volume.

7

SY-P4RS300 Quick Start Guide

Install the Motherboard

We will now begin the installation process. Please follow the following
procedure to lead you to a complete and correct installation.

Step 1

Step 2

Step 3

Step 4

- Install the Central Processing Unit (CPU)

- Install memory modules

- Connect cables, case wires, power supply and install expansion cards

- Install expansion cards

Step 1. Install the CPU

Installation

CPU Mount Procedure:

processor that you have purchased separately, follow these instructions.

1

1

To mount the Pentium® 4 Socket mPGA478

2

3

1. Lift the socket handle up to a vertical position.

2. Align the blunt edge of the CPU with the matching pinhole edge on the socket.

3. Seat the processor in the socket completely and without forcing.

4. Then close the socket handle to secure the CPU in place.

Remember to connect the CPU Cooling Fan to the appropriate power
connector on the Motherboard. The fan is a key component that

stabilizes the system. It prevents the equipment from overheating and
prolongs the life of your CPU.

4

8

SY-P4RS300

Quick Start Guide

Front Side Bus Frequency Selection (JU200/JU201)

These jumpers can be programmed to 400Mhz, 533Mhz or 800MHz depending on your
current CPU FSB.

FSB100

(400MHz)

FSB133

(533MHz)

FSB200

(800MHz)

JU200 Setting

Short pin 2-3

Short pin 2-3

Short pin 1-2

Short pin 2-3

Short pin 1-2

Short pin 2-3

JU201 Setting

Installation

9

SY-P4RS300 Quick Start Guide

Step 2. Configure Memory

This motherboard supports Dual Channels to your memory. In order for Dual Channel to
work, 2 modules of equal size and specifications have to be installed. ECC and
registered memory are not supported.

The largest memory capacity possible is 2GB.

can be set independent from the CPU front side bus speed.

On this motherboard, DRAM speed

Memory Configuration Table

Installation

JU300 Setting

400MHz FSB CPU

with PC2100

533MHz FSB CPU

with PC2100

533MHz FSB CPU

with PC2700

800MHz FSB CPU

with PC3200

Pin1-Pin2 Pin3-Pin4 Pin5-Pin6

CLOSE CLOSE OPEN

OPEN CLOSE CLOSE

CLOSE OPEN OPEN

CLOSE OPEN CLOSE

Note: PC3200 is only supported if you have a 800MHZ FSB CPU. PC2100 and
PC2700 are not supported.

DRAM voltage Jumper (JU2400)

This Jumper sets the voltage of your memory module.

2.5V 2.65V (Default)

JU2400 Setting Short pin 1-2

Short pin 2-3

10

SY-P4RS300

Quick Start Guide

Step 2. Installation of Expansion Cards

The motherboard has 1 AGP slot and 5 PCI slots.

1. Read the instruction document of the related expansion card before inserting the
expansion card into the computer.

2. Press the expansion card firmly into expansion slot in the motherboard.

3. Make sure the metal contacts on the card are correctly seated in the slot.

4. Replace the screw to secure the slot bracket of the expansion card.

5. Install driver for the operating system you use.

Step 3. Connections to the Motherboard

Refer to the following for information on connecting the SY-P4RS300 mainboard’s devices:

Connectors and Plug-ins

Installation

Front Audio (JU2101)

Pin1 Pin2 Pin3 Pin4 Pin5 Pin6 Pin7 Pin8 Pin9 Pin10

FMIC GND VREF 5V LINE OUT_R LINE OUT_R NC N/C LINE OUT_L LINE OUT_L

USB2/3

Pin1 Pin2 Pin3 Pin4 Pin5 Pin6 Pin7 Pin8 Pin9 Pin10

VERG_FP_
USBPWR0

VERG_FP_

USBPWR0

USB_FP_

P0-

USB_FP_

P1-

USB_FP_

P0+

USB_FP_

P1+

GND GND KEY

USB_FP_

OC0

Serial Port 2 : COM2 WOL/WOR

Pin1 Pin2 Pin3 Pin4 Pin5 Pin6 Pin7 Pin8 Pin9 Pin10 Pin1 Pin2 Pin3

CD DSR RxD RTS TxD CTS DTR RI GND NC 3V3SB GND RING

SPDIF OUT CPUFAN

Pin1 Pin2 Pin3 Pin4 Pin1 Pin2 Pin3

SPDIF OUT 5V NC GND GND 12V SENSOR

CD -IN: CDIN / AUXIN

Connect the CD Line-in cord from the CD-ROM
device to the matching connector CDIN

11

Pin1 Pin2 Pin3 Pin4

CDIN L G G R

AUXIN L G G R

SY-P4RS300 Quick Start Guide

Speaker

PWRB T

Reset

HDD
LED

Speaker

Pin1 Pin3 Pin5 Pin7

VCC NC NC Speaker out

Power LED

PWRB T

Reset

HDD LED

Power LED

Pin2 Pin4 Pin6

3V3SB GND GND

HDD LED PWRBT RESET

Pin11 Pin12 Pin17 Pin18 Pin13 Pin14

LED Anode LED Cathode Power On/Off GND GND Control PIN

Installation

Power On/Off: PWRBT

Connect your power switch to this header (momentary switch type).

To turn off the system, press this switch and hold down for longer than 4 seconds.

ATX 12V Power Supply: ATX PW

Attach the ATX 12V Power cable to three connector. (This motherboard requires an ATX 12V power
supply, an AT or ATX power supply can NOT be used.)

When using the Power-On by Keyboard function, please make sure the ATX power supply is able to
provide at least 720mA on the 5V Standby lead (5VSB).

12

SY-P4RS300

Quick Start Guide

CMOS Clear (JU600)

In some cases the CMOS memory may contain wrong data, follow the steps below to
clear the CMOS memory.

1. Clear the CMOS memory by momentarily shorting pin 2-3 on jumper JU600. Its
white cap can easily identify this jumper.

2. Put the jumper back to 1-2 to allow writing of new data into the CMOS memory.

CMOS Clearing Clear CMOS Data Retain CMOS Data

Short pin 2-3 for

JU600 Setting

Note: You must unplug the ATX power cable from the ATX power connector
when performing the CMOS Clear operation.

at least 5 seconds
to clear the CMOS

Short pin 1-2 to

retain new settings

Clear Password Jumper (JU601)

Jumper JU601 can be configured to force Password clear.

Normal Clear Password

JU601 Setting Short pin 1-2

Short pin 2-3

Installation

13

SY-P4RS300 Quick Start Guide

Setup

Quick BIOS

3

3

After the hardware installation is complete, turn the power switch on, then press the

key during the system diagnostic checks to enter the Award BIOS Setup program. The

CMOS SETUP UTILITY will be shown on the screen. Then, follow these steps to configure

the CPU settings.

Step 1. Select [STANDARD CMOS SETUP]

Set [Date/Time] and [Floppy drive type], then set [Hard Disk Type] to “Auto”.

Step 2. Select [LOAD OPTIMIZED DEFAULTS]

Select the “LOAD OPTIMIZED DEFAULTS” menu and type “Y” at the prompt to load the

BIOS optimal setup.

Step 3. Select [SAVE & EXIT SETUP]

Press
boot sequence.

Quick BIOS Setup

<Enter>

to save the new configuration to the CMOS memory, and continue the

<DEL>

14

SY-P4RS300 Quick Start Guide

4

4

Your SY-P4RS300 motherboard comes with a CD-ROM labeled "SOYO CD." The
SOYO CD contains

Step 1. Insert the SOYO CD into the CD-ROM drive

If you are running Windows NT/2K/XP, the SOYO-CD will not detect your motherboard
type. In that case the following dialog will pop up. Please choose your motherboard

The SOYO CD

The SOYO-CD will Auto Run only in Windows Based Operating
Systems.

a. The user's manual for your new motherboard in PDF format,

b. The drivers software available for installation, and

c. A database in HTML format with information on SOYO motherboards and

other products.

model number and press OK. Now the SOYO-CD Start Up Menu will come up as
shown on the following page:

(SOYO CD Start Up Program Menu)

The SOYO CD

15

SY-P4RS300 Quick Start Guide

Under Windows 95/98/ME, the SOYO CD Start Up Program automatically detects the
SOYO motherboard the system uses and displays the corresponding model name.

The user's manual files included on the SOYO CD are in PDF (Postscript Document
format). In order to read a PDF file, the appropriate Acrobat Reader software must be
installed in your system.

The SOYO CD

Note:

present on your system, and otherwise prompts you on whether or not you want to
install it. You must install the Acrobat Reader utility to be able to read the user's manual
file. Follow the instructions on your screen during installation. Once the installation is
completed, restart your system and re-run the SOYO CD.

The Start Up program automatically detects if the Acrobat Reader utility is already

Step 2. Install Drivers and Utilities

Click the

for your Motherboard. The Start Up program displays the drivers available for the

particular model of Motherboard you own. We recommend that you only install those

drivers.

Install Drivers

button to display the list of driver software that can be installed

16

SY-P4RS300 Quick Start Guide

driver

ATI Software Driver for Win 98SE/ME/2000/XP

Cancel

OK

revision:

(Driver Installation Menu)

A short description of all available drivers follows:



ATI Software Driver for Win 98SE/ME/2000/XP

Installs all the necessary drivers (like IAGP, IDE, SMbus, GART and Audio driver) for the

system to operate properly.

Select which driver you want to install and click

OK,

or click

Cancel

to abort the driver

installation and return to the main menu.

Note:

Once you have selected a driver, the system will automatically exit the SOYO CD

to begin the driver installation program. When the installation is complete, most drivers

require a restart of your system before they become active.

Step 3. Check the Latest Releases

Click the 'Connect to SOYO website' button to go the SOYO Website to find the latest

BIOS, manual and driver releases for your motherboard. This button will only work if

your computer is connected to the internet through a network or modem connection.

Make sure to get your internet connection up before clicking this button.

The SOYO CD

17

SY-P4RS300 Quick Start Guide

r

5

5

Installing the USB2.0 Drivers under Windows XP

USB 2.0 Drivers are available for download using Windows Update for both Windows

XP. Alternatively, installing service pack 1 will also install the USB 2.0 drivers.

For additional information regarding USB 2.0 support in Windows XP, please visit

http://www.microsoft.com/hwdev/bus/USB/default.asp

After installing service pack 1, please do the following:

1) Go into the device manager.

2) Remove the “ ”.

3) Restart your system.

USB2.0 Driver Installation

Next time Windows XP starts up a new USB 2.0 controller will be found.

Installation

USB2.0 Drive

18

SY-P4RS300

Quick Start Guide

Quick Trouble shoot tips

Boot-up Issues

The system does not power-up, no beeping sound heard and the CPU fan does not
turn on.

1. Check if the power cord is plug to the power source.

2. Check if the power is connected to the M/B.

3. Check if the cable of the case power button is connected to the M/B power button
connector (see connectors and plug-ins in the manual for more info).

4. Make sure the power supply is not defective. Change the power supply. The minimum
should be 350 watt for a minimally loaded system or 400 watt for a fully loaded system.

5. Remove the M/B from the case and test the system. The M/B might be shorted to the
case.

6. Make sure your power supply is ATX 12V compliant.

The system powers-up, no video, no beeping sound heard, but the CPU fan is
turning.

1. Clear CMOS RAM. (JP5 connector, see Quick start guide for more info on how to clear
the CMOS).

2. Check all the jumper settings on the M/B.

3. Check if the CPU is ok by using another CPU (check the Quick start guide for CPU
supported on this M/B).

4. Check if the power supply is ok. The minimum should be 350 watt for a minimally loaded
system or 400 watt for a fully loaded system.

5. Make sure the CPU fan is connected to CPUFAN1 connector.

6. Remove the M/B from the case and test the system. The M/B might be shorted to the
case.

The system power-up, no video, beeping heard.

1. Clear CMOS battery. (JP5 connector, see the Quick start guide for more info on how to
clear the CMOS).

2. Check if the memory module and the VGA card are inserted properly in the M/B.

3. If yes, change the memory module, it might be defective. Make sure the memory
specification is supported by the M/B. (for more info on this, check our FAQ website).

The system turns on for some seconds then shuts down by itself.

1. Check if the CPU fan is connected to the CPUFAN1 connector.

2. The CPU might be overheating. Check the CPU FAN if it is defective or see if the CPU fan
is in contact with the CPU.

19

SY-P4RS300 Quick Start Guide

3. Clear CMOS battery. (JP5 connector, see the Quick start guide for more info on how to
clear the CMOS).

4. Make sure the power supply you have on your system supports the M/B specification.
Example. If you have a P4 M/B, you need to use a P4 power supply.

5. If you already checked the power supply specification, change the power supply. It might
be defective. The minimum is 350 watt for a minimally loaded system or 400 watt for a fully
loaded system.

When I boot up my system, everything works fine, it sees my CPU and memory,
detects my hard drive, floppy drive and CD-ROM but locks up at "Verify DMI pool
data... ". Don't go any further. What should I do?

1. Clear CMOS battery. (JP5 connector, see Quick start guide for more info on how to clear
the CMOS).

2. If still has the problem, remove all other add-on cards except the video cards see if it boots
further. Then put peripherals in one by one to identify which one causes the lockup.

3. Change the CPU.

4. Make sure the boot device (Harddisk, CDROM, Floppy, etc…) you are trying to boot from
contains a valid, bootable medium or is bootable.

During Boot-up, my computer says CMOS memory Checksum error. What is the
problem?

1. Clear CMOS memory.

2. Redo your CMOS setup settings. If your battery is empty, the error will occur more
frequently. You will need to replace the battery in this case. If the problem persists, re-flash
the BIOS. If all fails your BIOS chip is failing and needs to be replaced.

3. Change the CMOS battery.

4. Re-flash BIOS.

5. The BIOS chip might be failing.

Stability Issues

My system intermittently locks up, very unstable.

1. Check the CPU Temp, it might be overheating. Change the CPU FAN.

2. Do not overclock your CPU.

3. Check the specification of the memory module, maybe the M/B does not support it.

4. Check website for latest BIOS update.

5. Check website for FAQ’s regarding instability issues.

6. Change the memory module or CPU.

7. The power supply might not have enough wattage to support all the peripherals. If your
system has other peripherals connected, like CD-RW, extra HDD, etc. disconnect them.

20

SY-P4RS300

Quick Start Guide

My system intermittently locks up, during Windows installation.

1. Go to BIOS and load “load optimized defaults”.

2. Check website for any BIOS update.

3. If it still has the problem, remove all other add-on cards except CPU/ Memory/ Video
card/Hard disk. See if you can finish Windows installation. Then put peripherals in one by
one to identify which one causes the lockup.

BIOS Issue

Where can I find the BIOS revision of my mainboard?

It will be displayed on the up-left corner on the screen during boot-up. It will show as your board type

followed by the revision number, such as kvxa_2BA1 (meaning BIOS revision 2BA1 for the SY-K7V

Dragon plus! board) or 6BA+ IV_2AA2 which means SY-6BA+ IV motherboard with 2AA2 BIOS.

Where can I find the latest BIOS for my motherboard?

Please go to the technical support page of one of the SOYO websites (Taiwan: www.soyo.com.tw;

USA: http://www.soyousa.com/

), and look up your motherboard to find the latest BIOS revision.

How can I flash the BIOS?

You can:

1. Download the BIOS from our support website.

2. Make a bootable floppy disk with out any memory manager loaded (i.e. himem, emm386,

etc…).

3. Copy the BIOS file and awdflash utility to the diskette.

4. Type "awdflash biosname.bin /sn /py".

5. Then reboot.

Or:

1. Download the BIOS from our support website.

2. Copy the BIOS to an empty floppy disk. (No other files on the disk!)

3. Press <ALT> <F2> after memory initialization.

4. The system will now automatically flash and reboot.

Note: That flashing from the BIOS is only possible if you use a normal floppy drive. It can’t flash

from any other device.

After flashing the BIOS, my system will not boot-up.

1. Try clearing the CMOS RAM.

2. The BIOS chip is defective due to an unsuccessful flash, contact your nearest SOYO
branch for re-flashing.

21

SY-P4RS300 Quick Start Guide

Is there a way to reprogram my BIOS after an unsuccessful flash?

There is no other way, you need to send back the BIOS ROM to your nearest SOYO branch for
re-flashing.

VGA Issue

I cannot set my VGA to go higher than 16 color (640x 480).

1. Make sure that you have installed the ATI utility driver set.

2. Install/ re-install the VGA driver.

Audio Issue

I cannot get the sound working on my system.

1. Check if the speaker wire is connected to the line out connector in the M/B.

2. Check if your speakers are powered on.

3. Install the audio driver supplied on our driver disc.

4. Check BIOS setup if “AC97 Audio” is enabled.

5. If sound already installed, check our website for an audio driver update.

The sound is working in my system, but when I play CD music from the CD-ROM, I
do not get any sound. What is wrong?

This is because the 4-wire audio cable from the CD-ROM to the on-board CDIN connector or AUX
connector on the M/B is not connected. See manual for location of CDIN.

Hard disk/FDD/ CD-ROM issues

My Western digital HDD is not detected during boot-up

Change the jumper settings to cable select or single.

Sometimes the system finds my CD-ROM, sometimes not

1. Check CD-ROM if it is working properly.

2. The power supply might not have enough wattage to support all the peripherals. If your
system has other peripherals connected, like CD-RW, extra HDD, etc. disconnect them.

When I boot up my new computer I get "floppy boot failure" and the LED on the
floppy stays on

1. Make sure the red wire of floppy ribbon cable goes to Pin1 on the floppy drive side (don't
trust the "key lock" or "notch") and use the end-connector of the cable (don't use middle
one).

2. Some floppy drivers have their own jumper to make the same twist as the twist on the
cable. Make sure this jumper is set not to “twist” the cable while the floppy drive is
connected to the twisted end of the cable.

22

SY-P4RS300

Quick Start Guide

LAN Issues

During LAN driver installation, the system hangs on 75%, why?

Enable the onboard LAN in the BIOS setup.

I have problems installing Novell NetWare v.50

Disable the APIC option in the BIOS.

For more FAQ update please check

http://www.soyousa.com/kb

23

SY-P4RS300 Quick Start Guide

How to contact us:





SOYO prefers Email as communication medium, remember to always add to the email the country
that you live in.

TAIWA N

SOYO COMPUTER INC.

No. 21 Wu-Kung 5 Rd., Hsing Chuang
City, Taipei Hsien, Taiwan, R.O.C.

TEL: [phone]
FAX: [phone]

http://www.soyo.com/

Email: [e-mail]

If you are interested in our products, please contact the SOYO sales department in the region
you live.

If you require Technical Assistance, please contact our Technical Support in the region you live.

GM

SOYO Deutschland GmbH
(SAAT Technology GmbH)

Gewerbepark 8a, 26209 Hatten,
Germany

TEL: [phone]
FAX: [phone]

http://www.soyo.de/

Email: [e-mail]

USA

SOYO INC.

1420 S. Vintage Ave. Ontario, CA 91761, USA

TEL: [phone]
FAX: [phone]

http://www.soyousa.com/
http://www.soyousa.com/kb

For technical support

http://www.soyousa.com/support/contact
support.php

24