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SOURCE GREENHEAT INFRARED HEATER
Model: SGH-500-1PC
Safety Notice
Please read this entire Installation and Operating Manual BEFORE installing and using
your new Infrared Heater. Failure to fully understand and follow instructions may result in
property damage, bodily injury, or even death.
If the Infrared Heater in not used properly, a house fire may result. For everyone’s safety,
FOLLOW all Installation and Operating Directions.
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Save These Instructions
TABLE OF CONTENTS
Topic Page(s)
Introduction & Specifications 3
Important Safety Information 4-5
Frequently Asked Questions 6-8
Heater Operation 9
Heater Placement 10
Users Guide 11
Air Filter Maintenance 12
Warranty 13-14
Warranty Claim Contact Information 15
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INTRODUCTION
Thank you for choosing one of the best Infrared distribution heaters available on the
market today. Our Infrared Heater is a very safe and effective room heater. It produces
safe, clean and economical heat by utilizing quartz infrared heating elements and multiple
copper heat exchangers. The heating process of the Infrared Heater is similar to the way
the sun warms the earth. The infrared elements warm the copper heat exchangers and the
whisper quiet fan distributes the accumulated warmth. This process is unique among
heaters in that it minimizes wasteful heat collection at the ceiling height of rooms and
targets it toward the living space instead. Thank you for being our customer, and enjoy
your heater!
Our Infrared Heaters have been tested and listed for installation in residential and mobile homes
by ETL:
SPECIFICATIONS:
Electrical:
Voltage: 120V~60Hz,
Power consumption: 750-1500 Watts
Thermostat range: 50-90 Fahrenheit
Coverage:
From 500 to 1000 square feet of unobstructed area
Dimensions:
16.5 x 13.2 x 16.9”, 19 lbs
Safety features:
Advanced Safety Overheat Shut Off
Features:
Remote Control
High/Low Heat Settings
Lifetime Washable Filter
Run Timer
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IMPORTANT SAFETY INSTRUCTIONS
READ AND UNDERSTAND ALL INSTRUCTIONS, SAFETY WARNINGS,
AND FAQ’s BEFORE USING THE HEATER
WARNING!
! POTENTIAL FOR ELECTRICAL HAZARD IF NOT ADHERED TO!
When using electrical appliances, basic precautions should always be followed to reduce
the risk of fire, electric shock, and injury to persons, including the following:
1. This heater must be plugged into a 120V, 15 amp (or more) circuit of its own. Nothing
else can be plugged into the same circuit. If unsure if your home meets this
specification, consult a certified electrician prior to use. Risk of fire, overheat,
malfunction, property damage, injury, or even death may result if not adhered
to!
2. Connect to a properly grounded, 3-prong outlet only. Do not connect the heater to
extension cords, surge protectors, timers, direct breakers, or an outlet with other
appliances connected to the same outlet. Risk of fire, overheat, malfunction,
property damage, injury, or even death may result if not adhered to!
3. This heater is hot when in use. To avoid burns, do not let bare skin touch hot
surfaces. Use handles (certain models) or wheels to move this heater.
4. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and
curtains from the front of the heater and keep them away from the sides and rear of
the heater.
5. Extreme caution is necessary when any heater is used by or near children, invalids,
pets, or when the heater is left operating unattended.
6. Always unplug the heater when not in use.
7. Do not operate any heater with a damaged cord or plug or after the heater
malfunctions, has been dropped, or damaged in any manner. Contact the
manufacturer for resolution options.
8. Do not use outdoors. Exposure to outdoor elements such as rain, snow, sun, wind or
extreme temperatures may cause the heater to become a safety hazard.
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9. This heater is not intended for use in bathrooms, laundry areas and similar indoor
locations, nor any locations that use GFCI outlets.
10. Never place heater where it may fall into a bathtub or other water receptacles.
11. Do not run cord under carpet. Do not cover cord with throw rugs, runners, or similar
coverings. Arrange cord away from traffic area and where it will not be tripped over.
12. The heater must be plugged into a wall outlet that is a DEDICATED CIRCUIT, with a
minimum 15 amp rating on that individual circuit.
13. To disconnect the heater: FIRST, turn the power button to the “off” position, then
remove plug from the wall outlet.
14. Do not allow foreign objects to enter or block any ventilation or exhaust opening as
this may cause an electric shock or fire, or damage the heater.
15. Allow at least 3 feet of unobstructed space to the front and rear of the heater to allow
for maximum heat, air, and ventilation flow.
16. A heater has hot and arcing or sparking parts inside. Do not use it in areas where
gasoline, paint, or flammable liquids are used or stored, nor use flammable solvents to
clean the heater. Also, make sure to keep heater dry at all times.
17. Use this heater only as described in this manual. Any other use not recommended by
the manufacturer may cause fire, electric shock, or injury to persons.
18. Do not use abrasive solvents to clean the heater as it may cause damage to the finish
or casing.
PLEASE REVIEW FREQUENTLY ASKED QUESTIONS ON THE NEXT
FEW PAGES PRIOR TO USING YOUR HEATER.
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FREQUENTLY ASKED QUESTIONS (FAQ’S)
My heater emits a “strange” odor when I first open the box/when I turn the heater on for
the first time. Why?
These are both normal. This heater is treated with a special heat safe/resistant coating. This
odor will sometimes be present when the box is opened, and may be compared to a heaters
version of “new car smell.” Also, similar to all hearth appliances (woodstoves, etc.), the coating,
exposed to heat, will produce this particular odor during the first few hours of operation. This will
dissipate after the break-in period. If you are sensitive to odors, you may want to pre-burn the
unit in a garage with the door open until the initial odor dissipates.
If my heater runs on approximately 1500 watts, how many BTU’s is that? Is that a lot of heat?
At 1500 Watts, your heater will use approximately 5100 BTUs. 5100 BTUs, compared to your home
furnace, is a very small amount of heat. It may take several minutes, to several hours to heat your
area, depending on various factors (see Heater Placement).
Can my heater really operate on less cost per day? What are my operating costs?
Yes. If the heater is used as it is intended (as supplement/assist heat), in a well-insulated room, it
should cycle on and off, allowing for it to heat in increments. Please note that the costs will increase
if it is used as the single source of heat, in a poorly insulated room, or in an area where heat can
escape, since the “on” cycle will run longer.
The Formula: To determine the cost of this or ANY 1500 watt appliance, multiply 1.5 X your cost
per Kilowatt Hour. This will show you the approximate cost of running the heater per hour. You can
find the cost per KWH for your state at: http://www.eia.doe.gov/fuelelectric.html
What is the life expectancy for the Heating Elements? Can the heating elements be replaced?
The life expectancy of the heating elements is typically 25,000 hours. Heating elements may be
replaced by obtaining parts from SOURCE GREENHEAT Products, although it is not
recommended (unless you are a certified heater technician or authorized directly by SOURCE
GREENHEAT). All parts may be purchased through SOURCE GREENHEAT PRODUCTS if your
product is out of warranty. Note: If you feel that the elements are definitely faulty right out of the
box, contact SOURCE GREENHEAT Products Tech Support first (for troubleshooting). Contact
your place of purchase second.
Once I plug the unit in and turn it on, how long will it take to heat my room?
The heating process in the heater begins immediately. A change in the actual room temperature
will vary. Please remember that with any type of heating process, there are many variables:
Location of heater (in the home), floor plan and size of the room, how well the room is insulated,
how many doors/windows, how much bare concrete (acts as a heat sink with any type of heating),
the opening and closing of an exterior door, long hallways, high ceilings, etc. Customers with
smaller rooms experience quick heat changes. Others with larger and open floor plans can expect
up to 24 hours to heat up.
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Why doesn’t the temperature on my heater match the temperature display on my wall, or external
thermostat?
This is completely normal. The temperature display on your heater may vary from the
temperature display on another thermostat (like the one mounted to your wall or a purchased
external thermostat). The temperature sensor on your heater reads the temperature in, and around,
the heater. The unit is near the cold floor (and heat rises), which in turn, will display a cooler
temperature than elevated or external thermostats. The best way to operate your heater is just to
set the unit on “High” and dial up to a temperature that feels comfortable to you. Then, leave it at
that temperature, regardless of the mismatch. The heater will cycle off when the set temperature is
met or exceeded slightly.
I don’t have a grounded outlet; can I use adapters, a 2-prong power strip, or remove the ground prong
from the cord?
Definitely NOT! If you don’t have a grounded outlet, contact a certified electrician for advice.
Removing or altering any part of the heater’s original design or intent (including the power cord) will
not only void the warranty, but will make you liable for any unexpected or hazardous results.
My home is not insulated very well, will this heater help me? Can I use the heater if I have vaulted or
cathedral ceilings? I live in a structure that is less than 1500 square feet. Will this heater help me? Can I
use the heater to heat multiple rooms at the same time? Will I be able to use the heater in a basement or
garage?
The answer to these is the same. Yes. You will be able to use it, but keep in mind that
rooms/structures with open floor plans, minimal insulation, adjacent rooms, or high ceilings will not
retain the heat as efficiently, and may not feel pronounced heat changes. Also, the heater will stay
on longer (delays the “off” cycle), and may increase your electric costs. Note that if you do use it in
a garage or basement, the moisture levels must be very low and they must have dedicated circuits
(15 amps minimum) with no GFCI outlets. If unsure what a GFCI outlet is, contact a certified
electrician.
Can I use more than one heater at a time? Can I use the heater and another appliance at the same time?
Yes. But make sure they are not plugged into the same circuit. Each heater (heaters are
considered appliances) requires its own minimum15 amp circuit (with no other items plugged
into that circuit). If unsure your circuit meets these requirements, verify with a certified electrician.
Risk of fire, damage to property, or injury may result if requirements are not met.
Why does my heater’s fan continue to run even after the set temperature is reached or the power is
turned off?
This is normal. The heater’s fan will continue to run, even after the heater automatically cycles
down. The fan continues to run so that every last bit of heat is blown out of the heat chamber, while
allowing the unit to continue filtering your air. Once the internal box/components cool completely,
the fan should then shut off on its own. In this case, allow a few minutes after the heat cycles off
(with power on). The fan will shut off faster when the power is turned off.
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Why doesn’t the fan speed increase when I change the setting from LO to HI?
This is normal. The heater’s fan’s speed is not affected by the HI/LO settings. The fan is designed
to vent the heat at one soft, comfortable, and energy efficient speed. What is affected by the HI
setting is the heat output. In essence, in the HI mode, the heater produces “more” heat, rather than
“faster” heat.
I want to make sure my warranty is registered. What do I send to make sure it is registered? Where do I
send it?
The heater comes with an automatic 1 year limited manufacturer’s warranty at the time of
purchase. Your receipt is considered your proof of purchase and registration. Keep it in a safe
place. As long as it is legible, a copy may be used for any future warranty claims (if requested). If
you have access to e-mail, and would like peace of mind, e-mail us to:
Warranty @sourcegreenheat.com. In the body of the e-mail, include your full name, address, phone
number, model, serial number, and scanned copy of your legible receipt.
My heater does not perform as well as another brand heater that I purchased. Why Not?
There are many brands of heaters on the market. Each brand is designed with different heat
specifications, fan speeds, colors, material types, displays, and electrical components. They are
manufactured this way for you, as the consumer to have choices, selection, and preferences. As
long as the unit functions as specifications indicate, comparison to other brands will ultimately
depend on individual consumer perception.
I purchased my heater so that it could cut my heating costs, but my electric bill has gone up. Why?
The compact SOURCE GREENHEAT heater can definitely save you on heating costs, when
compared to the existing central heating system in place in your home, and when used as directed.
Your heater is designed to give your main heat source a supplement “boost,” or allow for you to
have extra heat (in the form of soft infrared waves) in locations where you would otherwise be
short. It is meant to cycle on and off, and not specifically designed to be used as a single heat
source, especially in larger homes. If you intend on using it as a single heat source (which you
may), expect the heater to 1) take as much as 24 hours to heat the area, 2) stay on for longer
periods of time (without cycling off) due to heat loss, and 3) increased use time, and electric costs.
My heater’s display shows my ambient temperature to be in the 20’s, when I know it is warmer than that.
Why?
The heater’s display is defaulted to read the temperature as Fahrenheit. If your heater is definitely
heating, but shows it is in the 20’s, you probably have the setting to read your temperature in
Celsius, rather than Fahrenheit. See Users Guide to change.
I don’t see my heater’s bulbs/elements light up when the heat is on. Why is that?
If you feel heat coming from the heater, the elements are lit up. The reason you can not see them is
because they not only have a protective shield around each one of them (for safety reasons), they are
also strategically placed within the heat chamber in the middle of the heater (also for safety reasons).
They are not visible when looking at/through the grill.
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HEATER OPERATION
Here is a small description of how our heaters work:
Operation Mechanism:
1) Air is brought into the heater through an easy to clean, washable filter at the rear of the unit.
2) The highly efficient, one-speed, high volume fan pushes filtered air across the heat exchange
chamber and quartz heating element, transferring accumulated heat to the air.
3) As heat transfer occurs, the filtered air in and around the heat chamber increases in temperature
by more than 120 degrees difference from the original, filtered air, that to enters the heater.
4) Clean, filtered, warm air is then circulated out the front vent of the Infrared Heater. This method of
heat generation creates an even temperature from floor to ceiling while maintaining the heat at a
comfortable level.
There is no drying of the air with this method of heating and no harmful chemicals or pollutants are
released.
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HEATER PLACEMENT
By using this infrared heater you can efficiently heat up to 500 of unobstructed square feet.
This heater is NOT intended to replace your home’s furnace. Rather, it is designed to be a
supplement to it. It is not an instant heater, and on occasions (depending on various
factors), can take up to 24 hours for a room to reach the desired temperature.
To achieve maximum efficiency of your Infrared Heater, please follow these
recommendations:
1. Place your Infrared Heater at least 3 feet from an “inside” wall (a wall that is away
from the cold, outside perimeter of your house) of the room in which it will be used.
Face the heater’s exhaust vent (the grill) toward the cooler “outside” walls of the room.
This positioning will allow the heat to be moved across the room toward the outside
walls to provide more even warmth throughout the room.
2. Make sure that windows and doors are not allowing a high rate of airflow into the room
where you will be placing your heater. High airflow will minimize the effectiveness of
your Infrared heater, as it would any conventional type heater.
3. For best results, always try to maintain a minimum of 40% relative humidity in the
environment to be heated.
4. It is recommended that the Infrared heater be used in rooms that are insulated according
to code. You can use your heater in a room whether insulated or not, but a noninsulated room will cause greater and faster heat loss which is counterproductive, and
will keep the heater in the “on” cycle longer. This may increase your electricity costs.
5. Keep the area around the heater clear of clutter and obstacles so that there is free
airflow to and from the heater.
6. Make sure to keep your heater out of the main traffic area of the room in which it is
located; it should be a welcome addition to the room rather than an obstacle to be
stepped over or stepped around.
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Control Panel
Remote Control
USER’S GUIDE
Plug your Infrared Heater power cord into a 120V, 15amp (or higher) three-prong receptacle.
To Turn the Heater On: Turn the power switch on in the back, and then press the Power button
on the control panel or on the remote control.
Default Set Temperature: The default set
temperature every time the heater is powered on is
typically 72°. This can not be changed. You will have
to set it accordingly every time you power it off. The
default display is the set temperature. To display the
room temperature, press up and down the
same time, the room temperature will display for 5
seconds.
To Set Desired Temperature:
Press the UP or DOWN button on the
control panel or on the remote control. The display will
then revert back to the temperature detected around
the heater at that time. As the heat climbs, the
temperature on the display will also climb.
When the desired temperature is reached, the heater
will stop heating automatically, but the fan will
continue to run for approximately 8 minutes (3 minutes
when powered off) so that unit’s chamber can cool.
When the temperature drops below the set
temperature, the heater will cycle on again.
and Low heat. The corresponding High (H) or Low (L) light will switch on. In the High mode, the
fan will not change speeds. Rather, the heating elements will allow for higher heat output. The
High level uses 1500 watts, while Low heat level uses 750 watts.
The Run Timer: For your convenience, our heater also comes with a built in timer. This is a
function that allows for you to set how long you would like the heater to stay on (and cycle),
then automatically power off.
To Set Run Timer: Press on the control panel or remote control. Numbers from 0 to 8 will
appear as options on the display. Each number represents countdown hours. 0 means there is
no set hour, and the heater will run (and cycle) until you manually power it off. Numbers 1-8
are the number of hours available for the heater to run before it powers off. Select the timer
hour number by pressing to select 0-8.The display will revert back to the temperature (on
its own) within 5 seconds of button inactivity.
Celsius and Fahrenheit: The heater displays temperature in Fahrenheit as the default, but has
the capability to display it in Celsius as well.
To Set Heat Level: Press the heat button on the
control panel or remote control to switch between High
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To change between °Celsius and °Fahrenheit: Press
FILTER MAINTENANCE
Your Infrared Heater is equipped with an easy to clean, washable, static filter or filter mesh
(depending on model). Regular cleaning and maintenance of your filter will ensure a lifetime of
trouble-free use.
1. Turn off heater. Locate the filter or filter mesh at the rear of the heater. Grab hold of the indented
tab located on the center of the grill and push downward and out away from the heater. Then lift
the grill cover completely off. You should have access to the mesh.
2. Rinse the filter/mesh by spraying warm tap water through the filter. Make sure the water is
sprayed into the side that faces the inside of the heater, and comes out of the side that faces
away from the heater. Continue spraying until the filter is clear of dust and debris.
3. If the filter is extremely dirty or clogged with grease, you can soak the filter in a mild solution of
dish soap and water, then brush (the side that faces away from the heater) with a soft brush and
repeat the rinsing process.
4. Shake filter to remove excess water and lay on clean cloth or paper towels to dry. Do not use
heat source to dry filter.
5. Reinstall the filter on to the heater after it is completely dry. Do not use this filter for any other
purpose.
6. A replacement filter or filter mesh can be obtained from the manufacturer if faulty. They may
also be purchased from the manufacturer if needed only as a spare.
NOTE: Never operate the heater without a filter in place. Without the filter, dust can
accumulate on the heater’s components and cause damage.
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Limited Manufacturer Warranty
1 Year Limited Warranty: SOURCE GREENHEAT warrants this heater against defects in
materials and workmanship on functional parts, for a period of one year from the original date of
purchase. Your sales receipt showing the date of purchase of the product is your proof of
purchase. Keep it in a safe place for future reference.
Manufacturer Warranty
All SOURCE GREENHEAT products are manufactured with the highest quality materials and
are warranted to be free from defects in material and workmanship at the time of purchase. This
limited warranty applies to products manufactured or distributed by the SOURCE GREENHEAT
brand name, are delivered in the continental United States, and extends to the original purchaser, or
gift recipient. This warranty becomes valid at the time of purchase and terminates either by the
specified time frame listed above and/or owner transfer (unless otherwise authorized by SOURCE
GREENHEAT, as the manufacturer). Any extended warranties (warranties that cover above and
beyond this manufacturer warranty) that are sold through a retailer or third party, are not directly
correlated with this SOURCE GREENHEAT limited warranty, and may be redirected to said
retailer or third party for coverage.
Extent of Warranty
This warranty extends through the manufacturer of the product, and covers functional parts only.
Cosmetics are not covered, unless unequivocally determined it is a manufacturer/workmanship
defect. Note that surface cracks are not considered defects in material or workmanship, as they are
normal characteristics of all wood. Unless SOURCE GREENHEAT was the direct shipper,
shipping damage should be addressed with the shipping company, retailer, or place of purchase,
prior to making a claim to SOURCE GREENHEAT, as the manufacturer.
The manufacturer's sole obligation under this warranty shall be limited to furnishing the original
purchaser replacement parts for units deemed repairable by the SOURCE GREENHEAT
warranty department. The purchaser may also opt to ship the product to SOURCE GREENHEAT to
have it repaired. The purchaser will be responsible to prepay any shipping charges (both ways),
export taxes, custom duties and taxes, or any other charges associated with the transportation of the
unit. In addition, the purchaser is responsible for insuring any parts shipped or returned, if desired.
For products the warranty department deems un-repairable, or discontinued, SOURCE
GREENHEAT reserves the right to issue a refurbished product, or product similar in size and
functionality as a replacement for the defective unit, if available. All exchanged parts and products
replaced under this warranty will become the property of SOURCE GREENHEAT. SOURCE
GREENHEAT reserves the right to change manufacturers of replacement parts or products for use,
in order to cover any existing warranty. Any parts determined defective may asked to be returned to
SOURCE GREENHEAT or its representatives to validate a claim. Non-Warranty replacement
parts will be warranted 30 days from the time the purchaser receives them.
The purchaser must present SOURCE GREENHEAT with proof of purchase documents
(including the date of purchase) if requested. Any evidence of alteration, erasing, or forgery of
proof of purchase documents will be just cause to VOID this limited warranty. Products, in which
the serial number has been defaced or removed, are not eligible for warranty coverage.
Continued…
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Warranty Limitations
This warranty does not apply if the unit has been subject to negligence, fabrication, misuse, abuse,
or repairs (unless authorized verbally, or in writing, by an Authorized SOURCE GREENHEAT
Representative) alteration by non-SOURCE GREENHEAT authorized personnel, inappropriate
installations, or any case beyond the control of SOURCE GREENHEAT. Examples of warranty
invalidation may also include, but are not limited to:
Use of lacquer or paints in (and
around) the heaters
Heater placed on non-approved
surfaces
Electrical requirement deficiencies
(15-20 amp dedicated outlet)
Use on Extension
Outdoor applications
Normal wear/tear/weathering
Pet/Consumer accidents
Purchases from dealers
unauthorized by SOURCE
GREENHEAT (Authorization in
writing)
Cords/Timers/Surge
Protectors/GFCI
Disclaimers
SOURCE GREENHEAT shall not be liable for any loss due to use (or misuse) of the heater or
other SOURCE GREENHEAT products or other incidental or consequential costs, expense or
damages without irrefutable foundations. Under no circumstances shall SOURCE
GREENHEAT or any of its representatives be held liable for injury to any person or damage to
any property, however arising. Any implied warranty shall have duration equal of the applicable
warranty stated above. Specifications are subject to change without notice or obligation.
Legal Remedies
This limited warranty gives the original purchaser specific legal rights. Other rights may vary
from state to state.
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Customer Service and Support
To Obtain Warranty Support or Advice, Please Complete These Two Easy Steps:
Contact SOURCE GREENHEAT PRODUCTS Technical Support
E-mail: Warranty@sourcegreenheat.com
Phone: 1-866-484-2066
You will need to provide the unit's model number, serial number (located on the
heater’s front panel, rear panel, or on the box), date of purchase, retailer of
purchase, a daytime phone number, and possibly a copy of your receipt.
Be Patient, Clear, and Concise.
Describe the issue and symptoms you have for, and about the product. A certified
SOURCE GREENHEAT Technical Support agent will give you an evaluation of
your issue and your resolution options. If the answer is not available at that time,
you will be referred to the appropriate channels, or given a call/e-mail back within
72 hours with an answer or resolution.
*E-Mail is the Preferred Method of Communication
SGH5001PC Printed in China
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