Sopho D325, ErgoLine D330, ErgoLine D325/ErgoLine@Net User Manual

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SOPHO ErgoLine

D325/D330

ErgoLine@Net

UIDE

Issue:

0506

SOPHO ErgoLine

D325/D330

ErgoLine@Net

UIDE

A Publication of PHILIPS BUSINESS COMMUNICATIONS HILVERSUM, THE NETHERLANDS

Order No.:

Manual No.:

Date:

Great care has been taken to ensure that the information contained in this handbook is accurate and complete. Should any errors or omissions be discovered or should any user wish to make a suggestion for improving this handbook, they are invited to send the relevant details to :

PHILIPS BUSINESS COMMUNICATIONS CUSTOMER SERVICES P.O. BOX 32 1200 JD HILVERSUM THE NETHERLANDS

© PHILIPS COMMUNICATION SYSTEMS B.V. All right are reserved. Reproduction in whole or in part is prohibited without the written consent of the copyright owner. All brand names and product names in this document are trademarks or registered trademarks of their respective companies.

9504 404 19402

2005

June 2005

Contents

Contents ....................................................................................................i

Section 1: Introduction

SOPHO ErgoLine D330 telephone layout......................................... 1

SOPHO ErgoLine D325 / ErgoLine@Net telephone layout........... 2

Section 2: Making and Answering Calls

Making Calls

Dialing a number ................................................................................... 3

Dialing hands-free.................................................................................. 3

Dialing a number offline....................................................................... 3

Dialing using a speed-dial key............................................................. 4

Using the personal directory or the extra phonebook(s) ................... 5

Using the Caller's List

Displaying the Callers list..................................................................... 6

Calling someone from the Callers list ................................................. 6

Removing someone from the Callers list............................................ 7

Using the Last Number Redial

Calling someone from the Redial list .................................................. 8

Removing a number from the Redial list............................................ 8

Editing a number from the Redial list [D330 only]........................... 9

Dialing a number from the Redial list during a call......................... 10

Storing the number of a connected party to the Redial list ............10

Answering and Ending a Call

Answering an incoming call............................................................... 11

Answering a diverted call................................................................... 11

Ending a call......................................................................................... 12

Disconnecting a call.............................................................................12

Switching between Listen-In, Hands-free & Softspeaking

Switching from Soft-speaking to Listen-in.......................................13

Switching from Softspeaking to Handsfree...................................... 13

Switching from Hands-free to Listen-in ...........................................13

Switching from Hands-free to Soft-speaking................................... 14

Switching from Listen-in to Soft-speaking....................................... 14

Switching from Listen-in to Hands-free ...........................................14

Switching the Active Microphone Off and On

Switching the active microphone off and on.................................... 15

Using Hold

Putting the caller on Hold and calling someone else....................... 16

Transferring a call................................................................................ 16

Shuffling between two calls ...............................................................17

Connecting to a held call and disconnecting a current call............. 17

Connecting to a held call after being disconnected.......................... 18

Setting up a three-party conference ...................................................19

Things You Can Do if the Line is Busy or Not Answered

Calling back a busy number or a not answering call....................... 20

Canceling a Callback........................................................................... 21

Things You Can Do if the Line is Busy

Intruding on a busy line....................................................................... 22

Waiting for a busy extension.............................................................. 22

Answering Incoming Call Waiting

Viewing the I.D. of the waiting incoming call ................................. 23

Switching between the current call and a waiting incoming call... 23

Ending the current call and answering call waiting......................... 24

Answering incoming call waiting whilst programming ................ 24

Calling in a Waiting Message

Calling in a waiting message.............................................................. 25

Preparing a Number During a Call

Preparing a number during a call....................................................... 26

Section 3: Administration Functions

Diverting Calls

Diverting calls to a specific extension ...............................................27

Deactivating a diversion from your phone ....................................... 27

Monitoring the Costs and Duration of Calls

Monitoring cost and call duration...................................................... 28

iii

Using the Directory

Adding a name to the personal directory.......................................... 29

Removing a name from the directory................................................31

Modifying a name in the directory [D330]....................................... 32

Modifying a name in the directory [D325]....................................... 34

Copying from the extra phonebook to the personal directory........ 36

Section 4: Customizing your Telephone

Changing the Contrast of your Display

Changing the contrast of your display [D330 only] ........................37

Toggling Features On and Off

Toggling features on and off ..............................................................38

Changing Specific Telephone Settings

Changing the language of your telephone........................................ 40

Adjusting the ringer volume on your phone..................................... 41

Adjusting the ringer melody on your phone..................................... 42

Locking the Telephone

Locking the telephone......................................................................... 43

Locking: barring access to programming functions ........................ 44

Lock: set direct call to…..................................................................... 44

Lock: receive calls only.......................................................................45

Unlocking the telephone..................................................................... 45

Changing your password to lock the telephone............................... 46

Setting the Voice Output Medium

Setting the voice output medium .......................................................47

Using Special Mode

Entering the special mode................................................................... 48

Clearing all personal information (keys, directory) .........................49

Downloading features to your telephone.......................................... 50

How to return to user mode................................................................ 51

Setting Up and Using Memory Keys

Programming a speed-dial number into an empty memory key....52

Programming a function in an empty memory key......................... 53

Programming a groupfacility in an empty memory key................. 55

Editing the contents of a memory key............................................... 57

Clearing the contents of a memory key.............................................58

Using a function key to activate or deactivate a function................ 59

Using a speed key during a call.......................................................... 59

Section 5: Using Group Functions

How to use Group Features

Using Group facilities..........................................................................60

Monitoring the status of group facility keys..................................... 61

Making a call to a group member...................................................... 63

Making an intercom call to a group member ................................... 64

Answering an incoming call for a group member........................... 65

Answering an incoming call from a group member .......................66

Toggling your telephone between absent and present ....................66

Switching your telephone absent for incoming group calls............ 68

Remotely toggling another telephone absent and present............... 69

Answering calls for executives........................................................... 70

Answering group calls, private calls or personal calls..................... 71

Parking and uptaking a call.................................................................72

Using an alternative secretary.............................................................73

How to observe the group status........................................................ 74

Glossary

Glossary ................................................................................................ 75

SOPHO ErgoLine D330 telephone layout

ErgoLine

Volume Loudspeaker

Mic mute

LNR

Exit

GHI

PQRS TUV

ABC

DEF

JKL

MNO

WXYZ

Backspace

Hold

Shift

Options

Memory keys

Introduction 1

SOPHO ErgoLine D325 / ErgoLine@Net

telephone layout

Introduction2

Dialing a number

1 Lift the handset

2 Type the number you want

Dialing hands-free

1 Press the Loudspeaker key

2 Type the number you want

or or

Dialing a number offline

1 Type the number you want

2 Either lift the handset, press the key or

press OK

Making Calls 3

Dialing using a speed-dial key

Before you can dial someone using a Speed-dial key, you must have programmed it with the number, (see the section Programming a speed- dial number into an empty memory key).

1 Lift the handset or press the key

2 Press the speed-dial key you want

Press Shift and the speed-dial key to

access the second level

3 Either replace the handset, press the

or or

Loudspeaker key or press OK to end the call

Note: If ‘one keystroke call’ setup is active (see the section Toggling features on and off), you only have to press the speed-dial key. The call is then set up automatically.

Making Calls4

Using the personal directory or the extra

phonebook(s)

The directory, often called personal directory, is present in your telephone. Before you can dial someone using the directory, you must have a directory set up with names and numbers (see Adding a name to the directory). It can contain up to 100 names.

An extra phonebook consists of names/numbers, present in the system e.g. a list of the employees in the company. An extra phonebook is not always present, this depends on the system.

1 Press the Options key.

2 Scroll to the desired item

Note: The extra phonebooks are not always present. This depends on the system.

or or

3 Press OK

4 Key the first letter (or more) of the name

you are calling for example, to enter B press key 2 twice

5 Scroll if necessary to find the name you

want

6 Press OK to display the number

7 Either lift the handset, press the

loudspeaker key or press OK

Making Calls 5

Displaying the Callers list

The Callers option is only available if there are entries in the Callers list. Any new callers are indicated by the Options icon flashing in the display. The Callers list can contain 10 callers numbers and/or messages.

1 Press the Options key

2 If you are accessing new information in

the Callers list that you have not previously read, the Callers option will appear in the display. Press OK

or +

If you are accessing information that you have previously read, scroll to the Callers option and press OK

3 Scroll to see all the callers in the list

Calling someone from the Callers list

To call the person from the Callers list whose name is in the display, either lift

or or

the handset, press the Loudspeaker key, or press OK

Using the Callers List6

Removing someone from the Callers list

1 To remove the person from the Callers

list whose name is in the display, press the Options key

2 Press OK

Using the Callers List 7

Calling someone from the Redial list

Every time you make a call the number you call is stored in the Redial list. This list can contain 5 numbers

1 Press the Redial key

2 Scroll to find the number/name you want

to call

3 Either lift the handset, press the

Loudspeaker key, or press OK

or or

Note: Any currently connected party is put on Hold automatically

Removing a number from the Redial list

1 Press the Redial key

2 Scroll to the number you want to remove

3 Press the Options key

4 Press OK to remove the entry

Using the Last Number Redial8

Editing a number from the Redial list [D330 only]

1 Press the Redial key

or or

2 Scroll to the number you want to edit

3 Edit the number using the number keypad

and the horizontal cursor keys and the backspace key

4 To dial the number, either lift the handset,

or, if using the telephone hands-free press the Loudspeaker key, or press OK

The number is now stored in the Redial list

Using the Last Number Redial 9

Dialing a number from the Redial list during a call

1 During a call, press the Redial key

2 Scroll to the number you want to dial

3 Press OK. The connected party is put on

Hold and the number is dialed

Storing the number of a connected party to the

Redial list

1 During a call, press the Options key

2 Scroll to the Store number option

3 Press OK to store the number in the

Redial list

Using the Last Number Redial10

Answering an incoming call

Lift the handset or press the Loudspeaker

key

Answering a diverted call

Scroll down to see the name or number of

the originally dialed party.

• The name/number of the originally

dialed party can be accompanied by an indication, between brackets, of the reason why the call is diverted to you:

- person is busy in another call

- person does not answer the

phone

- the person cannot be reached

- the person is absent

• The name and/or number of the

calling party can be accompanied with a -icon. This means that the caller has been waiting in a queue for a while.

Lift the handset or press the Loudspeaker

key

Answering and Ending a Call 11

Ending a call

Replace the handset, or, if using the

telephone hands-free, press the

Note: If the phone starts ringing after you have ended the call, there is a call waiting. This is announced as a normal incoming call. Call/Cost duration will be displayed

Loudspeaker key

Disconnecting a call

1 Press the Options key

2 Scroll to the Disconnect option

3 Press OK. The call is disconnected. You

can immediately set up another call

Answering and Ending a Call12

Switching from Soft-speaking to Listen-in

Press the Loudspeaker key whilst using

the handset

Switching from Softspeaking to Handsfree

Press and whilst holding down the Loudspeaker key replace the handset, then release the Loudspeaker key

Note: If you replace the handset after releasing the Loudspeaker key you will disconnect your call

Switching from Hands-free to Listen-in

1 Lift the handset

2 Press the Loudspeaker key

Switching between Listen-in, Handsfree & Softspeaking 13

Switching from Hands-free to Soft-speaking

Lift the handset whilst using the phone hands-free

Switching from Listen-in to Soft-speaking

Press the Loudspeaker key to disable listen-in

Switching from Listen-in to Hands-free

Press and whilst holding down the Loudspeaker key, replace the handset; then release the Loudspeaker key

Switching between Listen-in, Handsfree & Softspeaking14

Note: If you replace the handset after releasing the Loudspeaker key, you will disconnect your call

Switching the active microphone off and on

Press the Microphone mute key to switch the active microphone off

Press the Microphone mute key again to switch it back on

Note: If Microphone mute is on, the other party cannot hear you. The LED indicates the status of the microphone, as follows:

LED off

LED flashing

LED on

The handset microphone is on as you are using the handset, or the set is idle.

The microphone is off: the other party cannot hear you

The microphone in the phone is on: you are using the telephone hands-free

Switching the Active Microphone Off and On 15

Putting the caller on Hold and calling someone

else

1 Whilst connected, press the Hold key

2 Dial the number of the other party

3 Press the Hold key again to return to the

original caller

Transferring a call

1 Whilst connected, press the Hold key

2 Dial the number of the other caller

3 Replace the handset or, if using the

telephone hands-free, press the Loudspeaker key

Using Hold16

Shuffling between two calls

1 Whilst connected to one caller with a

second caller on Hold, press the Hold key. You are connected to the held call and the original caller is put on Hold

2 Press the Hold key again to connect to the

original caller and put the second caller on Hold

Connecting to a held call and disconnecting a

current call

1 To connect to the person who is on Hold

and disconnect the current call, press the Options key

2 Scroll to the Reconnect option

3 Press OK

Using Hold 17

Connecting to a held call after being disconnected

Press the Hold key or replace the handset

If, after you replace the handset, the telephone rings, you can answer the call by lifting the handset or by pressing the Loudspeaker key

Using Hold18

Setting up a three-party conference

It may be that your system does not support this feature for you. If that is the case, you will not have access to it.

Whilst connected to one caller, press the

Hold key

2 Press the Options key

3 Press OK to prepare a 3-party call

4 Dial the number of the third party

5 When the third party answers the call,

press the Options key

6 Scroll to the Add 3rd party option

7 Press OK

8 To view the number/name of the other

party, press the Options key

9 Press OK

To withdraw from the call, replace the handset or, if using the telephone handsfree, press the Loudspeaker key. The other two parties can continue their conversation after you have disconnected

Using Hold 19

Calling back a busy number or a not answering

call

1 On hearing the busy tone or if there is no

answer, press the Options key

2 Press OK to call back

3 Replace the handset or, if using the

telephone hands-free, press the Loudspeaker key

When the busy number becomes available or the not answering extension was used, your telephone will ring in a different tone and the ‘Call back...’ prompt will appear in the display

4 Start the callback call by lifting the

handset or pressing the Loudspeaker key

Things You Can Do if the Line is Busy or Not Answered20

Canceling a Callback

1 Press the Options key

Scroll to the Delete call backs option

3 Press OK

All outstanding calls back are cancelled

Things You Can Do if the Line is Busy or Not Answered 21

Intruding on a busy line

1 Press the Options key

2 Scroll to the Intrude option

3 Press OK

Note: Both parties can hear you when you do this

Waiting for a busy extension

It may be that your system does not support this feature for you. If that is the case, you will not have access to it.

1 Press the Options key

2 Scroll to the I’ll wait option

3 Press OK

Now the other person knows that you are waiting. Wait for the call to be answered and proceed as for a normal call.

Things You Can Do if the Line is Busy22

Viewing the I.D. of the waiting incoming call

1 Press the Options key

2 Press OK to see who is waiting

3 If you don’t want to answer the call

waiting, press the Exit key

Switching between the current call and a waiting

incoming call

1 If during a call, the call waiting icon

flashes in the top right hand corner of the display there is a call waiting for you. If enabled, a beep will also sound

2 Press the Options key

3 Press OK to see who is waiting

4 Press the Options key

5 Press OK to answer the waiting call

Note: The previous caller is placed in your waiting queue.

You can switch between the two parties using the steps above.

Answering Incoming Call Waiting 23

Ending the current call and answering call waiting

1 While a call is waiting, replace the

handset or press the Loudspeaker key

2 The telephone rings with the incoming

waiting call

Answer the call by lifting the handset or pressing the Loudspeaker key

Answering incoming call waiting whilst

programming

1 Press the Exit key to terminate the

programming

Note: Only programming you have carried out and confirmed by pressing OK, will be saved

2 Answer the incoming call by lifting the

handset or pressing the Loudspeaker key

Answering Incoming Call Waiting24

Calling in a waiting message

Before you can use this function you should program a key with the function Message Waiting. Then, depending on the kind of message that is waiting, the associated LED is blinking, flashing or continuously on.

Lift the handset or press the Loudspeaker

Note: If the LED is still blinking, flashing or on after you finished a call, there is another message waiting for you. Repeat the above mentioned steps to call in that message too.

key

2 Press the Message Waiting key

Calling in a Waiting Message 25

Preparing a number during a call

1 During a call press the Options key

2 Scroll until you find the Number

preparation ? option

3 Press OK

4 Enter the number you want to dial

5 Press OK to put the caller on hold and dial

the displayed number

Preparing a Number During a Call26

Diverting calls to a specific extension

It may be that your system does not support this feature for you. If that is the case, you will not have access to it.

Call diversion will only work on your telephone if you have a key programmed to divert your calls to a fixed extension. See the section Programming a function in an empty memory key.

1 Press the memory key programmed for

call diversion If no extension number has been

Call diversion

programmed into the Call diversion key, perform steps 2 and 3

2 If the extension number has not already

been programmed into the Call diversion key, type the extension number to which you want to divert calls

3 Press OK

Deactivating a diversion from your phone

It may be that your system does not support this feature for you. If that is the case, you will not have access to it.

Press the memory key programmed for

Call diversion

call diversion to deactivate the diversion

Diverting Calls 27

Monitoring cost and call duration

It may be that your system does not support this feature for you. If that is the case, you will not have access to it.

Call duration and cost (when available) are displayed during a call

Call duration and cost (when available) are shown in the display at the end of a call

Monitoring the Costs and Duration of Calls28

Adding a name to the personal directory

1 Press the Options key

Note: If the Callers option is shown first, press the up key once until Directory is displayed

1. , : ! ? + - % & / ( ) = ¿¡1 2 A B C à á â ã ä å æ ç 2 3 D E F è é ê ë 3 4 G H I ì í î ï 4 5 J K L 5 6 M NO ñ ò ó ô õ ö œ ø6 7 P Q R S ß 7 8 T U V ù ú û ü 8 9 W X Y Z 9 0 space 0 # # * *

2 Press OK to access the directory

3 If the directory is empty, go to step 4.

Otherwise, press the Options key and then go to step 4

4 Press OK to add a directory entry

Type the name: (for example, to enter B press number key 2 twice). Type 0 to insert a space.

Note: International characters can be obtained by continuous pressing of the key until the character required is displayed: e.g. to enter à press number 2 four times.

continued on next page

Using the Directory 29

6 Press OK

Type the name

Note: While adding a name during a call, the number of the connected party is displayed here. If required you can edit this number [D330 only] or erase the number by pressing the options key and OK.

8 Press OK

9 To return to idle, press the Exit key

Using the Directory30

or +

Removing a name from the directory

1 Press the Options key

Press OK if the Directory option is

displayed.

Otherwise scroll to the Directory option and press OK

3 Type the first character from the name

Scroll if necessary to the name you wish

to remove and then press OK

5 Press the Options key

Scroll to the Remove entry option

7 Press OK to remove the entry

To return to idle, press the Exit key

Using the Directory 31

Modifying a name in the directory [D330]

1 Press the Options key

2 Press OK if the Directory? option is

displayed.

Otherwise scroll to that option and press

3 Type the first character from the name

(for example, to enter B press number key 2 twice). Type 0 to insert a space

Scroll if necessary to the name you wish to modify and then press OK

5 Press the Options key

Press OK to modify the directory entry

Modify the name:

Use Backspace to delete a character

Use horizontal cursor keys to insert a

character

Press Options key and OK to erase all characters

Using the Directory32

8 Press OK

Modify the number if required:

Use Backspace to delete a digit

Use horizontal cursor keys to insert a digit.

Press Options key and OK to erase all digits

10 Press OK

11 To return to idle, press the Exit key

Using the Directory 33

Modifying a name in the directory [D325]

1 Press the Options key

Press OK if the Directory? option is

displayed.

or +

Otherwise scroll to that option and press

3 Type the first character from the name

(for example, to enter B press number key 2 twice). Type 0 to insert a space

Scroll if necessary to the name you wish

to modify

5 Press the Options key

6 Press OK to modify the directory entry

7 Modify the name:

Press Options key and OK to erase all characters

Enter new characters (for example, to

enter B press number key 2 twice). Type 0 to insert a space

Using the Directory34

9 Press OK

Modify the number if required:

Press the Options key and OK to erase all characters

Enter a new number using the numeric

keypad.

12 Press OK

13 To return to idle, press the Exit key

Using the Directory 35

Copying an entry from the extra phonebook to the

personal directory

This section is only valid if your system provides an extra phonebook

1 Press the Options key.

2 Scroll to one of the extra phonebooks

3 Press OK

4 Key the first letter of the name you are

calling for example, to enter B press key 2 twice

Scroll if necessary to find the name you

want

6 Press OK to select the name and to see

the extension number

7 Press the Options key (shown on the

display: Copy to directory ?)

8 Press OK

Note: The name/number can now be edited [D330 only] or erased: press Options key and OK

Press OK twice to copy the name and the

number to your personal directory

Using the Directory36

Changing the contrast of your display [D330 only]

1 Press and hold down the Shift key

2 Whilst holding down the shift key, press

the minus or plus key to alter the contrast

3 When you are satisfied with the contrast

level, release the Shift key

Changing the Contrast of your Display 37

Toggling features on and off

It may be that your system does not support one or more of the underneath features. If that is the case, you will not have access to them and/or you will not be able to change their status.

There are several features in the phone which you switch on and off.

The following features can be accessed in User mode:

• Ringer

• Softring

• Call wait. beep

• Autom. answering

• Autom. answering 1hr

• One key call setup

• Store divert. calls

• Callers list

• Do not disturb

• Incoming intercom

• Mic. for intercom

• Status monitoring

• TAPI (phone, not applicable to the ErgoLine@Net)

• Loudring f. 3-softr

The following feature can be accessed via Special mode, see the section

Entering the special mode:

• Night mode

You can find explanations for all of these features in the glossary at the back of this book.

The procedure for toggling between features is shown in the following table.

Toggling Features On and Off38

Toggling features on and off (continued)

1 Press the Options key

2 Scroll to the Features option

3 Press OK

4 Press OK to select the Toggle list option

5 Scroll to the feature you want.

6 Press the Options key to change the

displayed option

7 Press OK to display the feature to be

changed

8 Press OK to make the change

9 To return to idle, press the Exit key

Toggling Features On and Off 39

Changing the language of your telephone

1 Press the Options key

2 Scroll to the Features option

3 Press OK

4 Scroll to the Set phone option

5 Press OK

6 Press OK to select the Language option

7 Scroll to the language you want

8 Press OK to save the setting

9 To return to idle, press the Exit key

Changing Specific Telephone Settings40

Adjusting the ringer volume on your phone

1 Adjust the volume up or down using the

minus and plus control keys

2 Press OK to save the setting

3 To return to idle, press the Exit key

Note: The volume keys are context sensitive so that the volume of the ringer can be adjusted in any of the modes of use (Soft-Speaking, Handsfree and Listen-In).

Changing Specific Telephone Settings 41

Adjusting the ringer melody on your phone

1 Press the Options key

2 Scroll to the Features option

3 Press OK

4 Scroll to the Set phone option

5 Press OK

6 Scroll to the Set ringer option

7 Press OK

8 Scroll to the Set melody option

9 Press OK

10 Choose the melody by scrolling or

pressing a digit from the keypad and listening to the melody

11 Press OK to save the setting

12 To return to idle, press the Exit key

Changing Specific Telephone Settings42

Locking the telephone

By means of a password you can lock your telephone in the following ways:

• You can make and receive calls, but cannot access any programmed

functions

• You can receive calls, but each keypress or lifting of the handset leads

to a hands-free/soft-speaking call to a specific number

• You can only receive calls, but cannot make calls or access

programmed functions.

While in the idle mode, press the Options key

2 Scroll to the Features option

3 Press OK

4 Scroll to the Set phone option

5 Press OK

6 Scroll to the Select mode option

7 Press OK

8 Enter the lock password

(Default lock password is 111. This password can be changed, see section ”Changing your password to lock the telephone”

9 Press OK to enter lock mode

Locking the Telephone 43

Locking: barring access to programming functions

You can still make and receive calls.

You must be in Lock-mode to do this. See the section Locking the telephone.

In Lock mode, scroll to No access to

programmed issues

2 Press OK

Access to the programming functions is now barred and the telephone returns to the idle menu

Lock: set direct call to…

Lifting the handset or pressing the loudspeaker key directs calls to the specific numbers you enter. You can still receive calls as normal. If you do not enter any number, all outgoing calls are barred. You must be in Lockmode to do this. See the section Locking the telephone.

1 In Lock mode, scroll to Set direct call to

Enter the number to which each key press will direct a call, and then press OK

Note: You can enter up to 20 digits

Locking the Telephone44

Lock: receive calls only

You must be in Lock-mode to do this. See the section Locking the telephone.

1 In Lock mode, scroll to Receive calls only

2 Press OK

Note: In this mode it will not be possible to make any outgoing calls

Unlocking the telephone

If your telephone is locked in any of the ways detailed in Locking the telephone, you can remove the lock.

You require a Lock-password to unlock the telephone. (Default password is 111)

1 Press the Options key

2 Press OK

3 Enter the lock password (Default

password is 111). This password can be changed, see section ”Changing your password to lock the telephone”.

4 Press OK to unlock the telephone

Locking the Telephone 45

Changing your password to lock the telephone

1 Press the Options key

2 Scroll to the Features option

3 Press OK

4 Scroll to the Setphone option

5 Press OK

Scroll to the Change password option

7 Press OK

8 Enter the old password

9 Press OK

10 Enter the new password

11 Press OK

12 Enter the new password again

13 Press OK

14 To return to idle, press the Exit key

Locking the Telephone46

Setting the voice output medium

You can change the voice output medium for your telephone so that it will operate via a headset instead of the handset or vice versa.

1 Press the Options key

2 Scroll to the Features option

3 Press OK

4 Scroll to the Set phone option

Note: In the Glossary you can find the description of the options

5 Press OK

6 Scroll to the Set voice output option

7 Press OK

8 Scroll to the voice output medium type

you want (explanation of terms can be found in the Glossary)

9 Press OK

10 To return to idle, press the Exit key

Note: If you choose “Handset without hook” or “Headset”, the normal hook switch on your telephone cradle will be disabled. You have to program a function key with the function “On/off hook ”, which can then be used as a hook switch.

Setting the Voice Output Medium 47

Entering the special mode

Special mode gives you access to more features, e.g. in the toggle list, and it gives you the option to clear all personal information in the phone

1 Press the Options key

2 Scroll to the Features option

3 Press OK

4 Scroll to the Set phone option

5 Press OK

6 Scroll to the Select mode option

7 Press OK

8 Enter the password for the Special mode:

2468

Note: This password cannot be changed

9 Press OK

Using the Special Mode48

Clearing all personal information (keys, directory)

The telephone must be in Special mode to do this. See the section Entering the special mode.

1 In Special mode, from the idle menu,

press the Options key

2 Scroll to the Features option

3 Press OK

4 Scroll to the Set phone option

5 Press OK

6 Scroll to the Service issues option

7 Press OK

8 Scroll to the Clear all keys option, the

Clear directory option or the Reset toggle list option

9 Press OK

10 Press OK again to confirm the change

11 To return to idle, press the Exit key

Using the Special Mode 49

Downloading features to your telephone

The telephone must be in Special mode to do this. See the section Entering the special mode.

Note: During the download you will not be able to use the telephone.

1 In Special mode, from the idle menu,

press the Options key

2 Scroll to the Features option

3 Press OK

4 Scroll to the Set phone option

5 Press OK

6 Scroll to the Service issues option

7 Press OK

8 Scroll to the Download request option

9 Press OK

Using the Special Mode50

How to return to user mode

The phone needs to be in special mode before you can perform this function. See the section Entering the special mode.

1 When your phone is in special mode,

press the Options key

2 Scroll to the Features option

3 Press OK

4 Scroll to the Set phone option

5 Press OK

6 Scroll to the Select mode option

7 Press OK

8 Press the Options key

9 To return to User Mode, press OK

Using the Special Mode 51

Programming a speed-dial number into an empty

memory key

1 Press the Options key

2 Scroll to the Keys option

3 Press OK

4 Press the empty memory key you want to

program

Press Shift and the empty memory key to program at the second level of the key

Note: You also can program the second level of the keypadkeys by pressing the Shift and a keypadkey

5 Press OK

6 Type a number

If the number matches with a name in the directory, the matching name appears in the display

7 Press OK to allocate the number to your

selected memory key

8 To return to idle, press the Exit key

Setting Up and Using Memory Keys52

Programming a function in an empty memory key

It may be that your system does not support one or more of these features for you. If that is the case, you will not have access to them.

You can program specific functions under a memory key allowing access to the function by way of a single key press.

The following functions can be programmed under a memory key:

• Divert all calls

• Call-back

• Divert on busy

• Do not disturb

• DTMF

• Message waiting

• Call wait. beep

• Autom. answering

• Ringer

• On/off hook for voice

• Direct Password

• Autom. answering 1 h

• Handset without hook

• Headset

• TAPI (phone, not applicable to the ErgoLine@Net)

The following function can be accessed in Special mode (see the section

Entering the special mode):

• Night mode

You can find explanations for all of these functions in the glossary at the back of this book.

Setting Up and Using Memory Keys 53

1 Press the Options key

2 Scroll to the Keys option

3 Press OK

Press the empty memory key you want to program

5 Scroll through the list of functions until

the facility you want appears in the display.

6 Press OK

7 If requested enter a number

Note: for the functions Diversion of all calls and DTMF-tones, entering the

number is optional

8 To return to idle, press the Exit key

Setting Up and Using Memory Keys54

Programming a groupfacility in an empty memory

key

You can program group facilities under a memory key allowing access to the facility by way of a single key press.

The following group facilities can be programmed under a memory key:

• Absent for calls

• Group absence

• Incoming intercom

• Softring

• Status monitoring

• Show absent/present

• Group facility

• Group member calls

• Group member (intercom)

• Private calls

• Personal calls

• Executive calls

• Group calls

• Private park

• Group park

• Divert to altern. secr.

The following feature can be accessed in Special mode:

• Line key

You can find explanations for all of these features in the glossary at the back of this book. continued on next page.

Note: It may be that your system does not support one or more of these group features. If that is the case, you will not have access to them.

Setting Up and Using Memory Keys 55

1 Press the Options key

2 Scroll to the Keys option

3 Press OK

4 Press the empty memory key you want to

program

5 Scroll through the list of functions until

the facility you want appears in the display.

6 Press OK

If requested, enter a number (ask your system supervisor)

8 Press OK

If requested, scroll to the required softring

type.

Note: If a loudring tone is requested, select ring type 3-softring and switch Loudring f. 3-softr. in the toggle list to ON. Refer to Glossary.

10 Press OK

11 To return to idle, press the Exit key

Setting Up and Using Memory Keys56

Editing the contents of a memory key

1 Press the Options key

2 Scroll to the Keys option

3 Press OK

4 Press the empty memory key you want to

program

5 Press the Options key

6 Press OK

Edit the function by selecting a new

function/ groupfacility (an explanation can be found in the Glossary) or

Edit the number by using the Backspace key and the horizontal cursor keys [D330 only] or

Erase the whole number by pressing the Options key and OK and enter a new

number

8 Press OK

9 To return to idle, press the Exit key

Note: If you are unable to edit a key, speak to your system administrator as the key may have been set for the telephone system.

Setting Up and Using Memory Keys 57

Clearing the contents of a memory key

You need to empty the contents of a memory key if you want to change the functionality of the key. If however you just want to clear the contents without allocating anything else to the memory key, press Exit when you have finished clearing the key.

1 Press the Options key

2 Scroll to the Keys option

3 Press OK

4 Press the memory key you want to clear

5 Press the Options key

6 Scroll to the Clear key contents option

7 Press OK

8 You can now program the key again, or

press Exit to return to idle

Setting Up and Using Memory Keys58

Using a function key to activate or deactivate a

function

If a memory key has a function allocated to it, its LED will be lit, indicating that the function is active. Press the function key to toggle the function on and off

Note: If this function has been programmed under the second level of the key, the LED will not light

Using a speed key during a call

If there is already a call on hold, you cannot use this facility

During a connection press a memory key which is programmed for speed dialling key.

This puts the original call on hold and dials the speed dial number

Note: This will only work if one keystroke call setup is on. See the section `toggle list’

Setting Up and Using Memory Keys 59

Using Group facilities

Group facilities allow you to make use of pre-programmed facilities for selectively answering or diverting different calls. As a member of a normal group you can have access to the following facilities:

• Absent for calls

• Group absence

• Incoming intercom

• Softring

• Status monitoring

• Show absent/present

• Group facility

• Member calls

• Group member (intercom)

• Private calls

• Personal calls

• Executive calls

• Group calls

• Private park

• Group park

• Divert to altern. secr.

The following feature can be accessed in Special mode:

• Line key

You can find an explanation of each of these keys in the glossary at the back of this book.

Note: It may be that your system does not support one or more of these groupfacilities. If that is the case, you will not have access to them.

Note: All the features discussed in this chapter must be programmed into the system as memory keys before they can be used.

How to use Group Features60

Monitoring the status of group facility keys

It may be that your system does not support this feature for you. If that is the case, you will not have access to it. You can identify the status of a group facility key by how the LED in the key is displayed

How to use Group Features 61

Key type for LED status Meaning

LED off Group member is available, his/her

phone is idle

Group

Member

Key LED flashing fast Incoming external call for group

Parking calls

Switching

Abs./present LED on Telephone is switched absent

Show absent / present status

LED on Group member is busy in a call, or

incoming call for the group member cannot be answered by you

member

LED flash slowly

LED flashing and name/number of group member is displayed

LED off Park key is empty

LED on Park key is occupied, but you do not

LED flashing Park key is occupied; you can get

LED off Telephone is switched present

LED in member key

off

LED in member keyonTelephone of group member is

ming internal call for group membe

Incoming internal call from the group member displayed on your phone

have access to the parked person

back to the parked person by pressing this park key

Telephone of group member is present for incoming calls

absent for incoming calls. Calls will be routed to another extension

Private calls LED off Idle, no calls are coming in Incoming

call but you are unable to answer it

Personal calls LED on

Execut. calls LED flashes slowly Internal call coming in

Group calls

LED flashing fast External call coming in

How to use Group Features62

Making a call to a group member

Your telephone must have a key programmed for Groupmember calls: the Group member key

It is possible to call a group member by means of his/her group member key the moment the LED in the key is off or on.

• If the LED in the Group member key is off, the group member is idle

• If the LED in the Group member key is on, this can mean two things:

• The group member is busy on a call

• A call is coming in for the group member, however, this call

cannot be answered by you.

1 Press the Group member key

2 If the One key call setup feature is on, the

telephone automatically activates handsfree and calls this group member.

If the One key call setup feature is off, the number appears in the display. Lift the handset or press Loudspeaker

How to use Group Features 63

Making an intercom call to a group member

It may be that your system does not support this feature for you. If that is the case, you will not have access to it. Your telephone must have a key programmed for Group member calls by intercom: the Group member

intercom key.

It is possible to call a group member by means of his/her Group member key the moment the LED in the key is off.

• If the LED in the Group member intercom key is off, the group

member is idle

• If the LED in the Group member intercom key is on, this can mean two

things:

• The group member is busy on a call, or

• A call is coming in for the group member, however, this call

cannot be answered by you.

Press the Group member intercom key

and hands-free is automatically activated.

Group member

intercom

Note: If the group member allows incoming calls, he/she will hear you immediately after three short rings

Note: You can also use this key to call a group member in the normal way, as follows:

1 Lift the handset

Group member

intercom

2 Press the Group member intercom key

How to use Group Features64

Answering an incoming call for a group member

It may be that your system does not support this feature for you. If that is the case, you will not have access to it. Your telephone must have a key programmed for Group member calls (by intercom): the Group member (intercom) key.

It is possible to answer a call for a group member by means of his/her group member key the moment the LED is flashing and there is no indication in the display.

• If the LED in the Group member (intercom) key is flashing fast, an

external call is coming in for that group member

• If the LED in the Group member (intercom) key is flashing slowly, an

internal call is coming in for that group member.

If the LED in the Group member key is on, this can mean two things:

• The group member is busy on a call, or

• A call is coming in for the group member, however, this call cannot be

answered by you.

1 Press the Group member (intercom) key

of which the LED is flashing the

Group member

(intercom)

name/number of the incoming caller is displayed

2 The telephone is automatically hands

free. Lift the handset to continue the all soft-speaking

How to use Group Features 65

Answering an incoming call from a group member

Your telephone must have a key programmed for Group member calls (by intercom): the Group member (intercom) key.

It is possible to answer a call from a group member by means of the key for his/her group member calls, the moment the LED is flashing and the name/number of the group member is displayed.

Either lift the handset, press the loudspeaker key, or press the Group

or or

member (intercom) key of which the LED is flashing

Toggling your telephone between absent and

present

It may be that your system does not support this feature for you. If that is the case, you will not have access to it.

Your telephone must be part of an executive/secretary arrangement and have a key programmed with the Absent for calls feature: the Absent/ present key

• If the LED in the key is off, your phone is switched to present for most

incoming calls

• If the LED in the key is on, your phone is switched to absent for most

incoming calls

How to use Group Features66

If you are the executive:

Absent/present

If you are the secretary:

Absent/present

Press the Absent/Present key

Note: If you switch your telephone to Absent for calls, most of the incoming calls are diverted to a pre-defined extension, probably your secretary

Press the Absent/Present key

Note: If you switch to your telephone to Absent for calls and the executive’s telephone is also switched to Absent for calls, all calls to the executive, which come in on your telephone are diverted to a pre-defined extension, probably another secretary

Your calls will still come in on your own telephone

How to use Group Features 67

Switching your telephone absent for incoming

group calls

It may be that your system does not support this feature for you. If that is the case, you will not have access to it.

You need a key programmed with the Group absence feature: the Group absence key.

• If the LED in the key is off, your phone is switched Present for

incoming group calls.

• If the LED in the key is on, your phone is switched Absent for

incoming group calls.

Press the Group absence key.

Note: If you switch your telephone to Group absence, all your incoming group calls are diverted to the other group members.

It depends on a setting in the system as to

Group absence

where your personal calls come in at that moment.

• Personal incoming calls will come in

at your own telephone, or

• Personal incoming calls will be

diverted to a pre-defined extension.

How to use Group Features68

Remotely toggling another telephone absent and

present

It may be that your system does not support this feature for you. If that is the case, you will not have access to it.

Your telephone must be part of an executive/secretary arrangement and have a key programmed with the Show absent/present feature: the Show absent/present key.

Press the Show Absent/Present key

Note: The LEDs in the different group member (intercom) keys now indicate if the telephone of the group member is switched Absent or Present for most calls.

Show Absent/present

Groupmember

(intercom)

• If that LED is off, your telephone is switched Present for incoming calls

If that LED is on, your telephone is switched Absent for most incoming group calls

Press the Group member (intercom) key of that specific group member to switch the telephone of this group member between Absent and Present

How to use Group Features 69

Answering calls for executives

It may be that your system does not support this feature for you. If that is the case, you will not have access to it.

Your telephone must be part of an executive/secretary arrangement and have a key programmed for incoming executive calls: the Executive key

Note: Calls for the executive will only come in on this key if the telephone is switched to Absent for calls, or if he/she is busy on a call.

It is possible to answer a call for an executive by means of this executive key the moment the LED in the key is flashing and there is no indication in the display.

• If the LED in the Executive key is flashing fast, an external call is

coming in for that executive.

• If the LED in the Executive key is flashing slowly, an internal call is

coming in for that executive.

Note: If the LED in the Executive key is on, a call is coming in for that

executive, however it can not be answered by you.

1 Press the Executive key of which the LED

is flashing.

Executive

The name/number of the incoming caller is displayed

2 The telephone is automatically hands-

free. Lift the handset to continue the call soft-speaking

How to use Group Features70

Answering group calls, private calls or personal

calls

It may be that your system does not support this feature for you. If that is the case, you will not have access to it.

Your telephone must have a key programmed for:

• incoming group calls: the Group key

• incoming private calls: the Private key

• incoming personal calls: the Personal key

It is possible to answer a call coming in on one of these keys the moment the LED in the key is flashing and there is no indication in the display.

• If the LED in the key is flashing fast, an external call is coming in.

• If the LED in the key is flashing slowly, an internal call is coming in.

Note: If the LED in the key is on, a call is coming, however it cannot be answered by you.

Press the Group key, Private key, or Personal key of which the LED is

Group or Private or

Personal

flashing

The name/number of the incoming caller is displayed

The telephone is automatically hands free. Lift the handset to continue the call soft speaking.

How to use Group Features 71

Parking and uptaking a call

It may be that your system does not support this feature for you. If that is the case, you will not have access to it.

Your terminal must have a key programmed for private park: the Private park key, or for group park: the Group park key.

• If the LED in the key is off, the park key is empty, no one is parked

• If the LED in the key is flashing, a caller is parked and you can get

back to the parked caller

• If the LED in the key is on, a caller is parked, however you cannot get

back to the parked caller

1 To park a connected call, press the Park

key

Note: If the LED in the key is off, the call will be parked and you will get a dial tone

Park

If the LED in the key is flashing, the connected call and the parked call will be swapped

The connected call is now parked and you are connected to the formerly parked call

2 To unpark a call, press the Park key of

which the LED is flashing

How to use Group Features72

Using an alternative secretary

It may be that your system does not support this feature for you. If that is the case, you will not have access to it.

Your telephone must be part of an executive/secretary arrangement and have a key programmed for diversion to alternative secretary: the Alternative Secretary key.

• If the LED in the key is off, calls are not diverted to the alternative

secretary

• If the LED in the key is flashing, calls are diverted to the alternative

secretary

1 To divert calls to the extension of an

Alternative secretary

alternative secretary, press the Alternative secretary key, when the LED is off

2 To switch off diversion of all calls to the

extension of an alternative secretary, press the Alternative secretary key, when the LED is on

How to use Group Features 73

How to observe the group status

It may be that your system does not support this feature for you. If that is the case, you will not have access to it.

Lift the handset

Dial a start code plus the group number (ask your system supervisor what these numbers are)

The display will show 6 digits which mean the following:

• the first 2 digits show how many

group members are present

• the second 2 digits show how many

are absent

• the third 2 digits show how many calls

are waiting

How to use Group Features74

Glossary

Your telephone may not support all of the features mentioned below.

Absent for calls

Group facility that allows you to prevent incoming calls by switching to absent, and to allow them by switching to present. If you switch to absent, all group calls will be diverted to a pre-defined extension. Your telephone can still be reached by entitled users within the Executive/secretary group, and you can still receive calls, for example, to your private number.

Alternative secretary key

Group facility that allows you to divert your calls and the calls for a boss, which normally come in on your extension, to another pre-defined extension.

Automatic answering

The telephone can be programmed to answer incoming calls automatically. A short beep sounds then the telephone automatically switches to handsfree mode.

Automatic ring back

If you call an extension which is busy or doesn’t answer, you can use the “CallBack” option to have the system call you back the moment the other party’s telephone is idle or used again.

Automatically on hook

If you are using the telephone handsfree and the other party hangs up, your telephone returns to idle mode.

Backspace key (D330)

Pressing this key deletes the last entered digit/character.

Glossary 75

Call back

If you call an internal extension which is busy, or does not answer, you can activate the “Call back” option to have the system to call you back the moment the other party’s telephone is idle or used again.

Call diversion

Call diversion is a facility to divert calls to another extension. This can be to a fixed or variable extension.

Callers list

The telephone can keep a record of all calls which are not answered by you. The record includes messages left by the callers and the time and date they called. The callers list can store details of up to ten callers. You can choose to disable the callers list. Then the telephone will not record the unanswered incoming calls.

Call waiting beep

Your telephone emits two short beeps to alert you to

a call waiting. You cannot alter the sound of the beeps but you can disable the signal. The call waiting beep can be disabled.

Call waiting indication

If a caller dials your extension number while you are on another call, two short beeps will sound and a “bell” icon flashes on the display. The beeps can be disabled.

Delete all call backs

You can delete all activated call backs.

Dial tone

The tone you hear when you lift the handset or press the loudspeaker key from idle.

Direct calls to . . .

See Lock types.

Direct password

A key can be programmed with this function. Pressing the key, lifting the handset and typing a password (ask your system supervisor) will allow you to access privileged

Glossary

functions authorized for that access level.

Directory

A list of names and numbers in your telephone which can be used to call people or to see who is calling you.

Disconnect

If you end a call by replacing the handset, or activating the Disconnect option, you will immediately hear the dialtone again.

Display

The small screen on your telephone. You can vary the contrast level of the screen.

Diversion

If you want to receive your calls somewhere else, incoming calls can be diverted to a selected or variable extension.

Divert on busy

The telephone can be programmed to divert your calls automatically to another pre-selected extension if you are on a call.

Divert to alternative secretary

Group facility that allows you to divert your calls, and the calls for your boss which normally come in to your telephone, to another pre-defined extension. A memory key must be programmed to allow you to do this.

Do not disturb

Function that blocks your extension to callers. Incoming calls will be diverted to the operator. The function can be toggled on/off.

Doorlamp

If your telephone is wired to control a doorlamp via the Static-interface, you can program the following options:

• Doorlamp when busy; The doorlamp can be programmed to illuminate when your telephone is busy.

• Doorlamp (manual); Pressing the memory key allocated to this function will illuminate the doorlamp.

Glossary

Dooropener

If your telephone is wired to control the opening of a door via the Staticinterface, pressing the memory key allocated to this function will activate the door release mechanism.

Download from the switch

This is the term used to describe the process of transferring data or programs.

Certain memory keys and other options may be already programmed when you start using your set.

DTMF

This stands for Dial Tone Multi Frequency. When

this function is switched on, when you dial a number, each keypress sounds a pitched note. This can be switched on and off by a programmed function key.

Error beep

If you press a key which is not valid in that specific state, a short error beep will sound.

Executive key

Group facility key that allows a secretary to answer incoming calls for a boss on the secretary’s telephone the moment the boss’s telephone has been switched to absent for most calls.

Exit key

The key which returns the telephone to the Idle menu from every other menu.

Extension

A telephone linked to the main telephone system.

Function key

A memory key which has been programmed to activate a function.

Glossary

Group

People with an interrelated job function or interest can have their extensions “grouped”. This allows each such extension to make use of Group facilities. The people thus grouped are called “Group members”.

Groupabsence key

Group facility key that allows you to switch your telephone absent/present for group calls. If you switch your telephone absent for group calls, the incoming group calls are rerouted to other group member(s).

normal calls to another group member.

Group member key

Group facility key that allows you to answer calls for and make calls to another group member.

Group observation

When this function is active, you can display the absent/present status of the members of a group, and how many calls there are waiting for the group.

Group park key

Group facility key that allows you to park a call so that another group member can unpark it later.

Group facilities

Facilities supported by the telephone system to make it possible to work efficiently in a group. For example, you are able to answer each others’ calls and monitor each others’ telephone status.

Group member (intercom)

Group facility that allows you to answer calls for and make intercom calls or

Glossary

Handset

The part of the telephone that you lift to talk.

Handset without hook

The handset of the telephone works, but the cradle hook switch does not. To use the telephone this way, you must have selected another hook switch. This can be a foot pedal or a function key

which simulates the hook switch.

Handsfree

Speaking into the telephone via the handsfree microphone. The handset is not in use, and people around you can hear the other party via the handsfree loudspeaker.

Headset

An accessory item consisting of a microphone and loudspeaker worn on your head which allows you to listen and speak to the other party.

Hold

Places a caller in a waiting mode. The caller cannot hear you. You can then transfer the call or reconnect to it when you want.

I’ll wait

If you dial an extension which is busy, you can select to put yourself in the waiting queue of the busy party. The other party will notice that you are waiting.

Incoming intercom

If you set up an intercom call, your telephone switches to handsfree and the other party’s telephone automatically answers handsfree after the sound of the intercom ring melody. If you choose to disable Incoming intercom, calls will be presented as a normal incoming call. The telephone will ring normally.

Intercom function

Your telephone can serve as an intercom.

Idle menu

This is the menu that is displayed when you are not busy on a call nor programming the telephone.

Intrude

A facility which allows you to break into a call between two parties. Both parties can hear you. During the intrusion, a tickertone will be heard to indicate that a third person is listening too.

Glossary

Key

A button on your

telephone.

Language

You can set the telephone to give the displayed text messages in the language of your choice.

Last number redial key

See Redial list.

LED

A three letter acronym for Light Emitting Diode. This is a small lamp which illuminates next to the key labels showing you, for example, that the function programmed under the key is active.

Line

A connection to an external destination

Line key

Only programmable in ‘special mode’. When the line key function is used, the line can be monitored. If a line is busy, the associated LED is on. If

the call is idle, the LED is off.

Listen-in

Speaking into the telephone via the handset with the loudspeaker activated, so that people around you can hear both sides of the conversation. The other party cannot hear them.

Lock mode

The mode in which the facilities listed under “Lock” types can be programmed.

Lock types

• Receive calls only;

The telephone can only receive calls

• Direct call to . . . .;

The telephone can receive calls, but each keypress or lifting of the handset leads to a handsfree/softspeaking call to a specific number

• No programming;

The telephone can make and receive calls, but

Glossary

cannot access any programmed functions.

Loudring f. 3-softr.

While programming a group facility, there is a choice of different softrings. Select softrings type 3 and switch on the function loudring f. 3-softr. in the toggle list. Now, instead of 3 softrings, a loud ring tone will sound whenever a call comes in on the particular keys.

Loudspeaker key

The telephone has a loudspeaker built into its body. The loudspeaker key activates/deactivates the loudspeaker. With the loudspeaker key, you can initiate or accept a call with the handset in its cradle.

Memory key

The telephone has twelve blue programmable keys each with a label holder and an LED signal lamp. The keys can be programmed in two levels. The Shift key (see Shift key) is used to program/access the second level. Any memory key can be programmed to serve as a Speed-dial key, a Function key, or a Groupfacility key.

Message

Text displayed on the screen of your telephone, which is sent by the other party during a call.

Message waiting

If a message has come in for you, the LED of the Message waiting function key flashes.

Melody

You can select the melody the “bell” plays when an incoming call is directed to your telephone. There are twelve variants to choose from.

Metering

If you make a call to an external destination, the call may be metered to record the cost and duration of the call.

Glossary

Microphone blocked

If this feature is switched on and if you can receive incoming intercom calls, the loudspeaker of your telephone will be switched on, but not the microphone. The other party cannot hear you.

Microphone mute

Muting the telephone microphone prevents the other party from hearing you. This function is controlled by the Micr. key. Status depends upon how you are using the telephone, and is indicated in the LED as follows:

• LED off: The microphone in the telephone is not on because the telephone is idle or you are using the handset

• LED flashing: The microphone is blocked and the other party cannot hear you

• LED on: The microphone in the telephone is on - you are using the telephone handsfree.

Night mode

Facility for diverting all calls to a specified extension, usually the security duty officer’s extension. Any extension can be pre-programmed as a night extension.

No programming

See lock types.

Notice

Message which can be sent to you by another party when you dial his/her number. The notice appears on your display as soon as the called extension starts ringing.

Off-hook

The handset has been lifted from its cradle.

Off line

You are not busy on a call.

Offline number preparation

You can key in a number before you lift the handset or press the loudspeaker key to set up the call.

Glossary

OK key

Press this key to accept the displayed or newly entered information.

One Key call setup

If this facility is on, pressing a speeddial key or groupfacility key will immediately lead to the programmed number being called handsfree.

On/off hook (voice)

If a memory key is programmed with this function, the key can be used to switch on and off hook use. It can be used instead of the hookswitch beneath the handset. This is useful if you are using an accessory, for example, a headset. The associated LED is on in the off hook situation.

Options key

Pressing this key will reveal features in the display which can be selected/activated by pressing the “OK” key. The rectangular icon in the upper right corner of the display indicates that there are features available in that specific menu.

Other 3-call party

You can display the number (and name if the calling party is in your directory) of both parties involved with you in a 3party call.

Password

A unique set of characters which protects access to some telephone facilities. The password cannot be longer than six digits.

P(A)BX

Private (Automated) Branch Exchange is the

term used to describe the control equipment that manages internal telephone systems.

Personal key

Group facility key that allows you to receive more than one incoming personal call on a key.

Phonebook

One or more names realted to an extension

Prepare 3-call Option

An option which allows you to prepare a three party conference. The

Glossary

option must be activated before the first connected party is put on Hold.

Private key

Group facility key that allows you to receive private calls. These private calls will always be presented to your telephone even when your telephone is switched absent for most calls.

Private park key

Group facility key that allows you to park a call which only you can later unpark.

Programmable keys

The telephone has twelve blue programmable keys with a label and an LED. Also called Memory keys.

Redial list

The Redial list is a store of the last five numbers called, regardless of the method you used to make the call. You press the “Redial” key to access the redial list. You can scroll through the list using the up/down cursor keys and select any number. The most recently dialled numbers are at the top of the list.

Ring type

A sound of one, two or three softrings can be associated to group facility keys to indicate the status of the groupfacility. The softringing volume is adjustable by the volume up/down keys.

Receive calls only

See Lock types.

Reconnect

You can have a caller on hold then reconnect to that caller by pressing the “Reconnect” option. This releases the current connection and reconnects you to the held caller.

Glossary

Ringer

The term used for the “bell” on your telephone. You can vary the sound volume and the melody played for an incoming call. The sound of the ringer can be disabled.

Scroll keys

Keys which allow you to move the display message up or down, or to move left or right to edit entered digits/characters or to reveal more options in the same menu.

Second bell

If your telephone is wired to control a second bell via the static interface, it can be set up to ring the second remote bell to signal an incoming call. This only works for voice calls.

Set melody

The incoming call indication “bell” can be set to play a selected melody. There is a choice of twelve melodies to choose from.

Set mode

By means of this option you can access the Lock mode or the Special mode.

Set ringer volume

The ringer volume can be changed by using the volume up/down keys.

Set voice output

Option by means of which you can choose the required voice output medium (voice o/p).

Shift key

This key allows you to switch between the two programmable levels of the programmable keys, and to switch between number and alphanumeric input during editing.

Show absent/present key

Group facility key that allows you to see or change the absent/present status of other members of the executive/secretary group. If you switch someone else’s telephone to absent, all their calls will be diverted to your extension and up to ten pre-defined people within the group can call them directly.

Shuttle

If you put a caller on hold and call a third party, you can rotate or ”shuttle” between the calls.

Glossary

Softring

A sound of one, two or three softrings can be associated to group facility keys to indicate the status of the groupfacility. The softringing volume is adjustable by the volume up/down keys. See also

Loudring f. 3-softr.

Softspeaking

Speaking into the telephone via the handset.

Special mode

The mode that gives access to Special Features. This mode allows you to carry out certain functions, for example, clearing all personal information stored in the telephone.

show the status of other group members.

Store diverted calls

If this function is active all calls which are diverted to you, but not answered by you will be stored in the Callers list, including information about their original destination.

Store number

The Store number option is used to add the number of a connected party to the Redial list.

Suffix dialling

Sending digits to the switch during a call to request functions from the switch.

Speed dial key

A memory key can be programmed to dial a commonly used number.

Status monitoring

Status monitoring is a Group feature that allows you to see which members of the group are busy on a call, or if calls for specific group members are coming in. If “Status monitoring” is not active, your telephone will not

Glossary

TAPI

This stands for Telephone Application Program Interface.

TAPI (speech via telephone); The Speech path uses the handsfree function, the handset or headset connected to the telephone (for example, dialler).

Three party conference

You can set up a call between yourself and two other parties. All parties can hear each other.

Toggle list

This is a list of functions which can be switched on or off.

User mode

This is the default mode for your telephone. If your telephone is in Special mode, you can switch it back to User mode by selecting the “User mode” option.

Voice o/p

The medium used to make calls. This can be either:

• Handset with hookswitch

• Handset without hookswitch

• Headset.

X-inp. inst. of mic.

The X- interface is used to connect additional equipment such as a recording machine. The X-input instead of microphone function has to be switched on and off via a programmed function key. It is used to switch between the voice input of the audio interface and built in microphones.

Volume keys

These keys control the volume of the loudspeaker, the ringer and the handset.

Glossary

NOTICE TO THE USER

This equipment is intended to be used for connection to SOPHO iS3000 systems. This equipment is delivered with a line cord using RJ45 connectors for connection. Hereby Philips Business Communications declares that the product ErgoLine D325/D330 is in conformity with the essential requirements of Directive 1999/5/EC. A copy of the raleted Declaration of Conformity can be obtained via the address mentioned in this manual.

PRODUCT DISPOSAL INFORMATION

For countries in the European Union

The symbol depicted here has been affixed to your product in order to inform you that electrical and electronic products should never be disposed of as municipal waste.

Electrical and electronic products including the cables, plugs and accessories should be disposed of separately in order to allow proper treatment, recovery and recycling. These products should be taken to a designated facility where the best available treatment, recovery and recycling techniques are available. Separate disposal has significant advantages: valuable materials can be re-used and it prevents the dispersion of unwanted substances into the municipal waste stream. This contributes to the protection of human health and the environment. Please be informed that a fine may be imposed for illegal disposal of electrical and electronic products via the general municipal waste stream.

In order to facilitate separate disposal and environmentally sound recycling, Philips Business Communications has made arrangements for local collection and recycling in all member states of the European Union. In case your electrical and electronic products need to be disposed of please refer to the contractual agreements that your company has made upon acquisition of these products. Should this information not be available, please contact the local Philips organization or contact us at www.sopho.philips.com.

For countries outside the European Union

Disposal of electrical and electronic products in countries outside the European Union should be done in line with local regulations. If no arrangement has been made with Philips Business Communications or your supplier, please contact the local authorities for further information.

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Sopho D325, ErgoLine D330, ErgoLine D325/ErgoLine@Net User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual