1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
Troubleshooting Guide
- mechanical -
Xperia
TM
Z5
E6603, E6653
Xperia
TM
Z5 Dual
E6633, E6683
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
2(63)
Troubleshooting Guide (mech)
CONTENTS
1 Problem Areas ................................................................................ 5
1.1 Power .................................................................................................... 5
1.1.1 Will not power on or will switch off randomly ........................................... 5
1.2 Keys ...................................................................................................... 7
1.2.1 Back, Menu, Home and Multitask Keys ..................................................... 7
1.2.2 Volume Key ................................ ................................ .................................. 7
1.2.3 On/Off Key .................................................................................................... 8
1.2.4 Camera Key ................................................................................................ 10
1.3 Touch Screen ................................ ..................................................... 12
1.3.1 Touch Screen malfunction ........................................................................ 12
1.4 Display ................................................................................................ 14
1.4.1 Graphics & Illumination ............................................................................ 14
1.5 LED/Illumination ................................................................................. 15
1.5.1 LED/Illumination ........................................................................................ 15
1.6 Speaker ............................................................................................... 16
1.6.1 Top Speaker ............................................................................................... 16
1.7 Earphone ............................................................................................ 18
1.7.1 Loudspeaker .............................................................................................. 18
1.8 Microphone ......................................................................................... 19
1.8.1 Primary Microphone .................................................................................. 19
1.8.2 Secondary Microphone ............................................................................. 21
1.9 Vibrator ............................................................................................... 22
1.9.1 Vibrator not generating alerts .................................................................. 22
1.10 Camera ................................................................................................ 23
1.10.1 Main Camera .............................................................................................. 23
1.10.2 Video Call Camera defects ........................................................................ 24
1.11 Flash LED ........................................................................................... 25
1.11.1 Flash LED not flashing .............................................................................. 25
1.12 Bluetooth and WLAN ................................................................ ......... 26
1.12.1 Bluetooth or WLAN connection failure .................................................... 26
1.13 NFC ..................................................................................................... 27
1.13.1 NFC malfunctions ...................................................................................... 27
1.14 GPS ..................................................................................................... 28
1.14.1 GPS malfunctions ...................................................................................... 28
1.15 Compass ............................................................................................. 30
1.15.1 Compass fails ............................................................................................ 30
1.16 Accelerometer .................................................................................... 31
1.16.1 Accelerometer test fails ............................................................................ 31
1.17 Gyroscope .......................................................................................... 32
1.17.1 Gyroscope test fails .................................................................................. 32
1.18 Ambient Light Sensor ................................ ........................................ 33
1.18.1 Light Sensor malfunctions ....................................................................... 33
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
3(63)
Troubleshooting Guide (mech)
1.19 Proximity Switch ................................................................................ 34
1.19.1 Proximity switch malfunctions ................................................................. 34
1.20 Pressure Sensor ................................................................................. 35
1.20.1 Pressure Sensor test fails ......................................................................... 35
1.21 Water Resistance ............................................................................... 36
1.21.1 Water Resistance fails............................................................................... 36
1.22 Real Time Clock ................................................................................. 42
1.22.1 Real time clock test fails ........................................................................... 42
1.23 Total call time ..................................................................................... 43
1.23.1 Total call time fails .................................................................................... 43
1.24 External Memory (E6603, E6653) ...................................................... 44
1.24.1 Memory Card not detected ....................................................................... 44
1.25 External Memory (E6633, E6683) ...................................................... 45
1.25.1 Memory Card not detected ....................................................................... 45
1.26 Security ............................................................................................... 46
1.26.1 Security fails .............................................................................................. 46
1.27 FM Radio ............................................................................................. 47
1.27.1 No/Poor FM Radio reception .................................................................... 47
1.28 Verify Certificates ............................................................................... 48
1.28.1 Verify Certificates fails .............................................................................. 48
1.29 IrDA Test ............................................................................................. 49
1.29.1 IrDA test fails ............................................................................................. 49
1.30 TV-Out Test ......................................................................................... 50
1.30.1 TV-Out test fails ......................................................................................... 50
1.31 Network & Signal ................................................................................ 51
1.31.1 No/Poor signal ................................................................ ........................... 51
1.32 SIM (E6603, E6653) ............................................................................. 56
1.32.1 SIM not detected ........................................................................................ 56
1.32.2 Incorrect Nano SIM indicated ................................................................... 56
1.33 SIM (E6633, E6683) ............................................................................. 57
1.33.1 SIM not detected ........................................................................................ 57
1.33.2 Incorrect Nano SIM indicated ................................................................... 57
1.34 Charging ............................................................................................. 58
1.34.1 Battery will not charge by USB connector .............................................. 58
1.35 Audio Jack test ................................................................................... 60
1.35.1 Connection to headset fails ...................................................................... 60
1.36 Finger Print Sensor test ..................................................................... 61
1.36.1 Finger Print Sensor test fails .................................................................... 61
1.37 Data Communication ......................................................................... 62
1.37.1 Data transfer via System Connector fails ................................................ 62
2 Revision History ........................................................................... 63
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
4(63)
Troubleshooting Guide (mech)
Always firstly disconnect the Embedded Battery BtB connector to cut off power supply when the
Panel Rear is disassembled.
Always finally connect the Embedded Battery BtB connector before the Panel Rear is
reassembled.
Note: Proximity Calibration always must be performed when Front Assy and Main PBA
reassembly, or Front Assy replacement, or Board Swap, or proximity malfunctions; 1289-2983
Sony Mobile Repair Application-mechanical.
Note: Noise Cancelling Calibration always must be performed when FPC Top replacement or
Board Swap; 1289-2983 Sony Mobile Repair Application-mechanical.
Note: Gyroscope and Accelerometer Calibration always must be performed when Main PBA
reassembly, or Board Swap, or wrong Gyroscope or Accelerometer readouts; 1289-2983 Sony
Mobile Repair Application-mechanical.
Note: Color ID Flashing always must be performed when Board Swap or Front Assy replacement;
1289-2983 Sony Mobile Repair Application-mechanical.
If there are no special indications of ‘E6633’ or ‘E6683’, E6633 and E6683 share the same trouble
shooting guide as common sections, whose pictures are used with E6603 and E6653. ‘E6633’ and
‘E6683’ chapters or sections use E6633 and E6683 pictures.
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
5(63)
1.1.1 Will not power on or will switch
off randomly
Check:
Check whether the Notification LED blinks by pressing the
on/off key.
Action:
If NO Notification LED blink is detected, perform a force shut
down, press power key and volume up key for 10 seconds
and then power on the unit again.
Check:
Check whether the phone vibrates by pressing the on/off
key.
Action:
1. If activation of the vibrator is detected, refer to section 1.4
‘Display’.
2. If NO activation of the Vibrator is detected and the
Notification LED blinks by pressing the on/off key, check that
the battery is charging when connected to a charger.
Follow Test Instruction - mechanical chapter 2.3.5
(Charging via Charger or Computer), Diagnostic Battery
/ Charging status.
Check:
Inspect the on/off key.
Action:
Refer to section 1.2.3 ‘On/Off Key’.
1 Problem Areas
1.1 Power
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
6(63)
Check:
Inspect the BtB connector of the Battery to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean the both sides of the BtB
connector.
3. If the BtB connector, the FPC or the Battery is damaged –
replace the Battery.
4. Replace Main PBA.
Problem Areas: Power
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
7(63)
1.2.1 Back, Menu, Home and
Multitask Keys
Action:
1. Refer to section 1.3 ‘Touch Screen’.
2. Replace Main PBA.
1.2.2 Volume Key
Check:
Inspect the external area of the Volume Key.
Action:
1. If dirty – clean it.
2. If damaged – replace the Front Assy.
Check:
Inspect the BtB connector of FPC Key to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC Key is damaged – replace it.
4. Replace Main PBA.
Problem Areas
1.2 Keys
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
8(63)
Check:
Inspect the condition of Volume Key rubber and switch.
Action:
1. If dirty – clean them.
2. If the Volume Key or its rubber is damaged – replace the
Front Assy.
3. If the volume key switch is damaged – replace the FPC
Key.
1.2.3 On/Off Key
Check:
Inspect the external area of the On/Off Key.
Action:
1. If dirty – clean it.
2. If damaged – replace the Front Assy.
Problem Areas: Keys
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
9(63)
Check:
Inspect the BtB connector of FPC Key to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC Key is damaged – replace it.
4. Replace Main PBA.
Check:
Inspect the condition of the On/Off Key rubber and switch.
Action:
1. If dirty – clean them.
2. If the On/Off Key or its rubber is damaged – replace the
Front Assy.
Problem Areas: Keys
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
10(63)
3. If the On/Off key switch is damaged – replace the FPC
Key.
1.2.4 Camera Key
Check:
Inspect the external area of the Camera Key.
Action:
1. If dirty – clean it.
2. If damaged – replace the Front Assy.
Check:
Inspect the BtB connector of FPC Key to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC Key is damaged – replace it.
4. Replace Main PBA.
Problem Areas: Keys
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
11(63)
Check:
Inspect the condition of the Camera Key rubber and switch.
Action:
1. If dirty – clean them.
2. If the Camera Key or its rubber is damaged – replace the
Front Assy.
3. If the Camera key switch is damaged – replace the FPC
Key
Problem Areas: Keys
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
12(63)
1.3.1 Touch Screen malfunction
Check:
Inspect the touch screen of the Front Assy.
Action:
1. If dirty – clean it.
2. If scratched or damaged – replace the Front Assy.
Check:
Inspect the BtB connector of FPC LCD (not service part) to
Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC LCD is damaged – replace Front Assy.
Problem Areas
1.3 Touch Screen
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
13(63)
Check:
Inspect the BtB connector of FPC Touch Screen (not service
part) to FPC LCD.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC Touch Screen is damaged – replace Front
Assy.
Problem Areas: Touch Screen
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
14(63)
1.4.1 Graphics & Illumination
Check:
Check whether the phone vibrates after the on/off key has
been pressed.
Action:
1. If the activation described above is not detected, refer to
section 1.1 ‘Power’.
2. If the Front Assy is damaged – replace it.
Check:
Inspect the BtB connector of FPC LCD to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC LCD is damaged – replace Front Assy.
Problem Areas
1.4 Display
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
15(63)
1.5.1 LED/Illumination
Check:
Inspect external window area of Notification LED on the
Front Assy.
Action:
1. If dirty – clean it.
Check:
Inspect the Light Guide 3LED.
Action:
1. If not properly assembled – reassemble it.
2. If dirty – clean it.
3. If damaged – replace it.
Check:
Inspect the LED on Main PBA.
Action:
1. If dirty or oxidized – clean it.
2. Replace Main PBA
Problem Areas
1.5 LED/Illumination
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
16(63)
1.6.1 Top Speaker
Check:
Inspect the Top Speaker external port on the Front Assy.
Action:
1. If clogged – clean it.
Note! Part name comes from the naming in the past
model. This part is for lower speaker in this model.
2. If damaged – replace the Front Assy.
Check:
Inspect the Top Speaker is assembled well into its cavity.
Action:
1. If not assembled well – reassemble it.
Check:
Inspect the contact pins on the Top Speaker.
Action:
1. If dirty – clean them.
Problem Areas
1.6 Speaker
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
17(63)
2. If contact pins on the Top Speaker are damaged –
replace the Adhesive Speaker Bottom and Top Speaker.
Check:
Inspect the BtB connector of FPC Key to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC Key is damaged – replace it.
4. Replace Main PBA.
Problem Areas: Speaker
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
18(63)
1.7.1 Loudspeaker
Check:
Inspect the external port of Loudspeaker on the Front Assy.
Action:
1. If clogged – clean it.
Check:
Inspect the contact pads on the Main PBA and the contact
pins on the Loudspeaker.
Action:
1. If dirty – clean them.
2. If the contact pins of the Top Speaker or the Top Speaker
are damaged – replace it.
3. Replace Main PBA.
Problem Areas
1.7 Earphone
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
19(63)
1.8.1 Primary Microphone
Check:
Inspect the Primary Microphone’s external port on the Front
Assy.
Action:
1. If clogged – clean it.
Check:
Inspect if the FPC 1st Mic and the Adhesive FPC 1st Mic is
assembled well.
Action:
1. If not assembled well or damaged – replace the FPC 1st
Mic.
Problem Areas
1.8 Microphone
Troubleshooting Guide (mech)
Problem Areas: Microphone
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
20(63)
Check:
Inspect the FPC 1st Mic connector.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC 1st Mic is damaged – replace FPC 1st Mic.
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
21(63)
1.8.2 Secondary Microphone
Check:
Inspect the external port of secondary microphone on the
Front Assy.
Action:
1. If clogged – clean it.
Check:
Inspect the BtB connector of FPC Top to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC Top is damaged – replace it.
4. Replace Main PBA.
Problem Areas: Microphone
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
22(63)
1.9.1 Vibrator not generating alerts
Check:
Inspect assembly of Vibrator.
Action:
1. If the Vibrator is not assembled well – reassemble it
2. If the connector is not properly connected – disconnect
and reconnect it.
3. If the connector is dirty or oxidized – clean it.
Inspect the BtB connector of FPC Key to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the connector of FPC Key or Vibrator is damaged –
replace the FPC Key.
4. Replace Main PBA.
Problem Areas
1.9 Vibrator
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
23(63)
1.10.1 Main Camera
Check:
Inspect the external area of camera window.
Action:
1. If dirty – clean it.
2. If scratched or damaged – replace the Panel Rear.
Check:
Inspect the BtB connector of Camera Main to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the BtB connector or the Camera Main is damaged –
replace the Main Camera.
4. Replace Main PBA.
Problem Areas
1.10 Camera
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
24(63)
1.10.2 Video Call Camera defects
Check:
Inspect the external area of the Camera Sub window.
Action:
1. If dirty – clean it.
2. If scratched or damaged – replace the Front Assy.
Check:
Inspect the BtB connector of Camera Sub to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the Camera Sub is damaged – replace the Camera
Sub.
4. Replace Main PBA.
Problem Areas: Camera
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
25(63)
1.11.1 Flash LED not flashing
Check:
Inspect the external area of the flash LED.
Action:
1. If dirty – clean it.
2. If scratched or damaged – replace the Panel Rear.
Check:
Inspect the Flash LED on Main PBA.
Action:
1. If dirty – clean it.
2. Replace Main PBA.
Problem Areas
1.11 Flash LED
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
26(63)
1.12.1 Bluetooth or WLAN connection
failure
Check:
Inspect the WLAN contact pads on Front Assy and the
contact pins on main PBA.
Action:
1. If dirty or oxidized – clean the pads and pins.
2. If the Antenna WiFi sub is damaged – replace it.
2. If the contact pads on Front Assy are damaged – replace
the Front Assy.
3. If the contact pins on Main PBA is damaged – replace
Main PBA.
Problem Areas
1.12 Bluetooth and WLAN
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
27(63)
1.13.1 NFC malfunctions
Check:
Inspect the Antenna NFC contact pads on Panel Rear and
the contact pins on Main PBA.
Action:
1. If dirty or oxidized – clean the pads and pins.
2. If the Antenna NFC contact pads are damaged – replace
the Antenna NFC.
3. If the contact pins on main PBA are damaged – replace
Main PBA.
Problem Areas
1.13 NFC
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
28(63)
1.14.1 GPS malfunctions
Check:
Inspect the Antenna Cell Sub contact pads and the contact
pins on main PBA.
Action:
1. If dirty or oxidized – clean the pads and pins.
2. If the Antenna Cell Sub contact pads are damaged –
replace the Antenna Cell Sub.
3. If the contact pins on main PBA are damaged – replace
Main PBA.
Check:
Inspect the contact pins on Front Assy.
Action:
1. If dirty or oxidized – clean pins.
Problem Areas
1.14 GPS
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
29(63)
2. If the contact pins on Front Assy are damaged – replace
Front Assy.
Problem Areas: GPS
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
30(63)
1.15.1 Compass fails
Check:
Inspect the BtB connector of FPC Key to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC Key is damaged – replace it.
4. Replace Main PBA.
Problem Areas
1.15 Compass
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
31(63)
1.16.1 Accelerometer test fails
Action:
1. Follow the 1289-2983 Sony Mobile Repair Application –
mechanical to run the Accelerometer Calibration.
2. Replace Main PBA.
Problem Areas
1.16 Accelerometer
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
32(63)
1.17.1 Gyroscope test fails
Action:
1. Follow the 1289-2983 Sony Mobile Repair Application –
mechanical to run the Gyroscope Calibration.
2. Replace Main PBA.
Problem Areas
1.17 Gyroscope
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
33(63)
1.18.1 Light Sensor malfunctions
Check:
Inspect the external window area of light sensor on the Front
Assy.
Action:
1. If dirty – clean it.
2. If scratched or damaged – replace the Front Assy.
Check:
Inspect the Light Sensor on Main PBA.
Action:
1. If not properly mounted – replace Main PBA.
Problem Areas
1.18 Ambient Light Sensor
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
34(63)
1.19.1 Proximity switch malfunctions
Check:
Inspect the external window area of proximity switch.
Action:
1. If dirty – clean it.
2. If scratched or damaged – replace the Front Assy.
Problem Areas
1.19 Proximity Switch
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
35(63)
1.20.1 Pressure Sensor test fails
Replace Main PBA.
Problem Areas
1.20 Pressure Sensor
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
36(63)
1.21.1 Water Resistance fails
Check:
Inspect the Cap Dual.
Action:
1. If dirty – clean it.
2. If not properly assembled – disassemble and reassemble.
3. If the Cap Dual is damaged – replace it.
Run the Water Resistance Test again!
Check:
Inspect the Audio Jack hole of the FPC Top.
Action:
1. If not assembled well – replace Adhesive Audio Jack to
reassemble FPC Top.
2. If damaged – replace the FPC Top.
Run the Water Resistance Test again!
Problem Areas
1.21 Water Resistance
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
37(63)
Check:
Inspect the USB connector.
Action:
1. If FPC USB is not properly assembled – reassemble it
2. If FPC USB is damaged – replace it.
Run the Water Resistance Test again!
Check:
Inspect the secondary microphone port.
Action:
If damaged – replace the Front Assy.
Run the Water Resistance Test again!
Problem Areas: Water Resistance
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
38(63)
Check:
Inspect the edge of Display for damage and gap.
Action:
1. If the edge of Front Assy has gap – replace Front Assy.
2. If the Front Assy is damaged – replace Front Assy.
Run the Water Resistance Test again!
Check:
Inspect the edge of Panel Rear for damage and gap and
Inspect the flash LED window.
Action:
1. If the edge of Panel Rear has gap – reassemble Panel
Rear.
2. If Panel Rear is damaged or flash LED window has gap –
replace Panel Rear.
Run the Water Resistance Test again!
Problem Areas: Water Resistance
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
39(63)
Check:
Inspect the Loudspeaker.
Action:
If not assembled well or damaged – Replace the
Loudspeaker.
Run the Water Resistance Test again!
Check:
Inspect assembly of Top Speaker.
Action:
1. If not properly assembled – reassemble it into its cavity.
2. If damaged– replace the Top Speaker.
Run the Water Resistance Test again!
Problem Areas: Water Resistance
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
40(63)
Check:
Inspect assembly of Gasket Speaker Bottom.
Action:
1. If not properly assembled – reassemble it.
2. If damaged– replace it.
Run the Water Resistance Test again!
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
41(63)
Check:
Inspect assembly of the Holder 2nd Mic.
Action:
1. If not properly assembled – reassemble it into its cavity.
2. If the Sheet Holder 2nd Mic is not assembled well onto
Holder 2nd Mic – replace it.
3. If the Holder 2nd Mic is not assembled well onto 2nd Mic
– replace it.
4. If damaged– replace it.
Run the Water Resistance Test again!
Check:
Inspect assembly of the Key Gasket.
Action:
1. If not properly assembled – re-push it into its hole.
2. If cannot be fully pushed into its hole or if damaged–
replace the Front Assy.
Run the Water Resistance Test again!
Problem Areas: Water Resistance
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
42(63)
1.22.1 Real time clock test fails
Action:
Replace Main PBA.
Problem Areas
1.22 Real Time Clock
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
43(63)
1.23.1 Total call time fails
Action:
Replace Main PBA.
Problem Areas
1.23 Total call time
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
44(63)
1.24.1 Memory Card not detected
Check:
Inspect that if a memory card is properly inserted.
Action:
If not properly inserted – insert the memory card correctly.
Check:
Inspect the memory card holder.
Action:
1. If dirty or clogged – clean the Tray Combo.
2. Replace Tray Combo.
Check:
Inspect the SIM/SD card holder on Main PBA.
Action:
1. If dirty or clogged – clean the holder.
2. Replace Main PBA.
Problem Areas
1.24 External Memory (E6603, E6653)
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
45(63)
1.25.1 Memory Card not detected
Check:
Inspect that if a memory card is properly inserted.
Action:
If not properly inserted – insert the memory card correctly.
Check:
Inspect the SD card holder on Main PBA.
Action:
1. If dirty or clogged – clean the holder.
2. Replace Main PBA.
Problem Areas
1.25 External Memory (E6633, E6683)
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
46(63)
1.26.1 Security fails
Action:
Replace Main PBA.
Problem Areas
1.26 Security
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
47(63)
1.27.1 No/Poor FM Radio reception
Check:
Inspect the Audio Jack hole of the FPC Top.
Action:
1. If dirty or oxidized – clean it.
Check:
Inspect the BtB connector of FPC Top to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the BtB connector or Audio Jack is damaged – replace
the FPC Top.
4. Replace Main PBA.
Problem Areas
1.27 FM Radio
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
48(63)
1.28.1 Verify Certificates fails
Action:
N/A.
Problem Areas
1.28 Verify Certificates
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
49(63)
1.29.1 IrDA test fails
N/A. No IrDA functionality in the phone.
Problem Areas
1.29 IrDA Test
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
50(63)
1.30.1 TV-Out test fails
Check:
Inspect the USB connector.
Action:
1. If dirty or oxidized – clean the connector.
2. If USB connector damaged – replace FPC USB.
Check:
Inspect the BtB connector of FPC USB to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If FPC USB is damaged – replace it.
4. Replace Main PBA.
Problem Areas
1.30 TV-Out Test
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
51(63)
1.31.1 No/Poor signal
Check:
Inspect the RF connector of RF Cable to the Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the RF cable is damaged – replace the RF cable.
4. If the connector on the main PBA is damaged – replace
Main PBA.
Check:
Inspect if the RF Cable is mounted into its clips.
Action:
If not properly assembled – reassemble it.
Problem Areas
1.31 Network & Signal
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
52(63)
Check:
Inspect the contact pins/pads on the Main PBA and contact
pins/pads on the Front Assy.
Action:
1. If not properly contacted – reassemble the Main PBA.
2. If dirty or oxidized – clean them
3. If the contact pins/pads on the Front Assy are damaged –
replace the Front Assy.
4. If the contact pins/pads on the Main PBA are damaged –
replace the Main PBA
Check:
Inspect the contact pad on the Antenna Cell Main and the
contact pin on the Front Assy.
Action:
1. If not properly contacted – reassemble the Antenna Cell
Main.
2. If dirty or oxidized – clean them
Problem Areas: Network & Signal
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
53(63)
3. If the contact pad on the Antenna Cell Main is damaged –
replace the it.
4. If the contact pin is damaged – replace the Front Assy.
Check:
Inspect the contact pins/pads on the Antenna Cell Sub and
contact pins on the Front Assy and contact pins on the Main
PBA.
Action:
1. If not properly contacted – reassemble the Antenna Cell
Sub.
2. If dirty or oxidized – clean them
3. If the contact pads on Antenna Cell Sub are damaged –
replace it.
Problem Areas: Network & Signal
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
54(63)
4. If the contact pins on the Front Assy are damaged –
replace the Front Assy.
5. If the contact pins on the Main PBA are damaged –
replace the Main PBA.
Check:
Inspect the contact pins/pads on the FPC Key and contact
pins/pads on the Front Assy.
Action:
1. If not properly contacted – replace the FPC Key.
2. If dirty or oxidized – clean them
3. If the contact pis/pads on FPC Key are damaged –
replace the FPC Key.
Problem Areas: Network & Signal
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
55(63)
4. If the contact springs are damaged – replace the Front
Assy.
5. Replace Main PBA.
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
56(63)
1.32.1 SIM not detected
Check:
Inspect the external port of the SIM/SD card holder.
Action:
If dirty or clogged – clean the external port.
Check:
Check if Nano SIM is properly mounted into the Tray Combo
and if a Tray Combo can be properly inserted and inspect
the Tray Combo.
Action:
1. If not properly assembled – reassemble it.
2. If damaged – Replace Tray Combo.
Check:
Inspect the SIM/SD card holder on Main PBA.
Action:
1. If dirty or clogged – clean the holder.
2. Replace Main PBA.
Note: only Single SIM illustration shown!
1.32.2 Incorrect Nano SIM indicated
Check:
Check whether the phone is locked to a particular operator
and whether the correct operator Nano SIM is being used.
Action:
1. Use a proper operator Nano SIM or test Nano SIM.
2. Replace Main PBA.
Problem Areas
1.32 SIM (E6603, E6653)
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
57(63)
1.33.1 SIM not detected
Check:
Inspect the external port of the SIM card holder.
Action:
If dirty or clogged – clean the external port.
Check:
Check if Nano SIM is properly mounted into the Tray Combo
and if Tray Combo can be properly inserted and inspect the
Tray Combo.
Action:
1. If not properly assembled – reassemble it.
2. If damaged – Replace it.
Check:
Inspect the SIM card holder on Main PBA.
Action:
1. If dirty or clogged – clean the holder.
2. Replace Main PBA.
1.33.2 Incorrect Nano SIM indicated
Check:
Check whether the phone is locked to a particular operator
and whether the correct operator Nano SIM is being used.
Action:
1. Use a proper operator Nano SIM or test Nano SIM.
2. Replace Main PBA.
Problem Areas
1.33 SIM (E6633, E6683)
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
58(63)
1.34.1 Battery will not charge by USB
connector
Check:
Inspect the USB connector.
Action:
1. If dirty or oxidized – clean the connector.
2. If USB connector is damaged – replace FPC USB.
Check:
Inspect the BtB connector of FPC USB to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If USB connector is damaged – replace FPC USB.
Problem Areas
1.34 Charging
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
59(63)
Check:
Inspect the BtB connector of the Battery to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean the both sides of the BtB
connector.
3. If the BtB connector, the FPC or the Battery is damaged –
replace the Battery.
4. Replace Main PBA.
Problem Areas: Charging
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
60(63)
1.35.1 Connection to headset fails
Check:
Inspect the Audio Jack hole of the FPC Top.
Action:
1. If dirty or oxidized – clean it.
Check:
Inspect the BtB connector of FPC Top to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the BtB connector or FPC Top is damaged – replace the
FPC Top.
4. Replace Main PBA.
Problem Areas
1.35 Audio Jack test
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
61(63)
1.36.1 Finger Print Sensor test fails
Fingerprint Sensor function is not supported in US
model.
Check:
Inspect the power button of the Front Assy.
Action:
1. If dirty or oxidized – clean it.
2. If the power button is damaged – replace the Front Assy.
Check:
Inspect the BtB connector of FPC Key to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the BtB connector or FPC Key is damaged – replace the
FPC Top.
4. Replace Main PBA.
Problem Areas
1.36 Finger Print Sensor test
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
62(63)
1.37.1 Data transfer via System
Connector fails
Check:
Inspect the USB connector.
Action:
1. If dirty or oxidized – clean the connector.
2. If USB connector is damaged – replace FPC USB.
Check:
Inspect the BtB connector of FPC USB to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If FPC Key is damaged – replace it.
4. Replace Main PBA.
Problem Areas
1.37 Data Communication
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
63(63)
Rev.
Date
Changes / Comments
1
2015-Sep-18
Initial release
2
2016-Feb-08
Add description for US model in 1.36.
2 Revision History
Troubleshooting Guide (mech)
Loading...