Sony Xperia Z5 E6603, E6653, Xperia Z5 Dual E6633, E6683 Troubleshooting Guide
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
Troubleshooting Guide
- mechanical -
Xperia
TM
Z5
E6603, E6653
Xperia
TM
Z5 Dual
E6633, E6683
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
2(63)
Troubleshooting Guide (mech)
CONTENTS
1 Problem Areas ................................................................................ 5
1.1 Power .................................................................................................... 5
1.1.1 Will not power on or will switch off randomly ........................................... 5
1.2 Keys ...................................................................................................... 7
1.2.1 Back, Menu, Home and Multitask Keys ..................................................... 7
1.2.2 Volume Key ................................ ................................ .................................. 7
1.2.3 On/Off Key .................................................................................................... 8
1.2.4 Camera Key ................................................................................................ 10
1.3 Touch Screen ................................ ..................................................... 12
1.3.1 Touch Screen malfunction ........................................................................ 12
1.4 Display ................................................................................................ 14
1.4.1 Graphics & Illumination ............................................................................ 14
1.5 LED/Illumination ................................................................................. 15
1.5.1 LED/Illumination ........................................................................................ 15
1.6 Speaker ............................................................................................... 16
1.6.1 Top Speaker ............................................................................................... 16
1.7 Earphone ............................................................................................ 18
1.7.1 Loudspeaker .............................................................................................. 18
1.8 Microphone ......................................................................................... 19
1.8.1 Primary Microphone .................................................................................. 19
1.8.2 Secondary Microphone ............................................................................. 21
1.9 Vibrator ............................................................................................... 22
1.9.1 Vibrator not generating alerts .................................................................. 22
1.10 Camera ................................................................................................ 23
1.10.1 Main Camera .............................................................................................. 23
1.10.2 Video Call Camera defects ........................................................................ 24
1.11 Flash LED ........................................................................................... 25
1.11.1 Flash LED not flashing .............................................................................. 25
1.12 Bluetooth and WLAN ................................................................ ......... 26
1.12.1 Bluetooth or WLAN connection failure .................................................... 26
1.13 NFC ..................................................................................................... 27
1.13.1 NFC malfunctions ...................................................................................... 27
1.14 GPS ..................................................................................................... 28
1.14.1 GPS malfunctions ...................................................................................... 28
1.15 Compass ............................................................................................. 30
1.15.1 Compass fails ............................................................................................ 30
1.16 Accelerometer .................................................................................... 31
1.16.1 Accelerometer test fails ............................................................................ 31
1.17 Gyroscope .......................................................................................... 32
1.17.1 Gyroscope test fails .................................................................................. 32
1.18 Ambient Light Sensor ................................ ........................................ 33
1.18.1 Light Sensor malfunctions ....................................................................... 33
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
3(63)
Troubleshooting Guide (mech)
1.19 Proximity Switch ................................................................................ 34
1.19.1 Proximity switch malfunctions ................................................................. 34
1.20 Pressure Sensor ................................................................................. 35
1.20.1 Pressure Sensor test fails ......................................................................... 35
1.21 Water Resistance ............................................................................... 36
1.21.1 Water Resistance fails............................................................................... 36
1.22 Real Time Clock ................................................................................. 42
1.22.1 Real time clock test fails ........................................................................... 42
1.23 Total call time ..................................................................................... 43
1.23.1 Total call time fails .................................................................................... 43
1.24 External Memory (E6603, E6653) ...................................................... 44
1.24.1 Memory Card not detected ....................................................................... 44
1.25 External Memory (E6633, E6683) ...................................................... 45
1.25.1 Memory Card not detected ....................................................................... 45
1.26 Security ............................................................................................... 46
1.26.1 Security fails .............................................................................................. 46
1.27 FM Radio ............................................................................................. 47
1.27.1 No/Poor FM Radio reception .................................................................... 47
1.28 Verify Certificates ............................................................................... 48
1.28.1 Verify Certificates fails .............................................................................. 48
1.29 IrDA Test ............................................................................................. 49
1.29.1 IrDA test fails ............................................................................................. 49
1.30 TV-Out Test ......................................................................................... 50
1.30.1 TV-Out test fails ......................................................................................... 50
1.31 Network & Signal ................................................................................ 51
1.31.1 No/Poor signal ................................................................ ........................... 51
1.32 SIM (E6603, E6653) ............................................................................. 56
1.32.1 SIM not detected ........................................................................................ 56
1.32.2 Incorrect Nano SIM indicated ................................................................... 56
1.33 SIM (E6633, E6683) ............................................................................. 57
1.33.1 SIM not detected ........................................................................................ 57
1.33.2 Incorrect Nano SIM indicated ................................................................... 57
1.34 Charging ............................................................................................. 58
1.34.1 Battery will not charge by USB connector .............................................. 58
1.35 Audio Jack test ................................................................................... 60
1.35.1 Connection to headset fails ...................................................................... 60
1.36 Finger Print Sensor test ..................................................................... 61
1.36.1 Finger Print Sensor test fails .................................................................... 61
1.37 Data Communication ......................................................................... 62
1.37.1 Data transfer via System Connector fails ................................................ 62
2 Revision History ........................................................................... 63
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
4(63)
Troubleshooting Guide (mech)
Always firstly disconnect the Embedded Battery BtB connector to cut off power supply when the
Panel Rear is disassembled.
Always finally connect the Embedded Battery BtB connector before the Panel Rear is
reassembled.
Note: Proximity Calibration always must be performed when Front Assy and Main PBA
reassembly, or Front Assy replacement, or Board Swap, or proximity malfunctions; 1289-2983
Sony Mobile Repair Application-mechanical.
Note: Noise Cancelling Calibration always must be performed when FPC Top replacement or
Board Swap; 1289-2983 Sony Mobile Repair Application-mechanical.
Note: Gyroscope and Accelerometer Calibration always must be performed when Main PBA
reassembly, or Board Swap, or wrong Gyroscope or Accelerometer readouts; 1289-2983 Sony
Mobile Repair Application-mechanical.
Note: Color ID Flashing always must be performed when Board Swap or Front Assy replacement;
1289-2983 Sony Mobile Repair Application-mechanical.
If there are no special indications of ‘E6633’ or ‘E6683’, E6633 and E6683 share the same trouble
shooting guide as common sections, whose pictures are used with E6603 and E6653. ‘E6633’ and
‘E6683’ chapters or sections use E6633 and E6683 pictures.
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
5(63)
1.1.1 Will not power on or will switch
off randomly
Check:
Check whether the Notification LED blinks by pressing the
on/off key.
Action:
If NO Notification LED blink is detected, perform a force shut
down, press power key and volume up key for 10 seconds
and then power on the unit again.
Check:
Check whether the phone vibrates by pressing the on/off
key.
Action:
1. If activation of the vibrator is detected, refer to section 1.4
‘Display’.
2. If NO activation of the Vibrator is detected and the
Notification LED blinks by pressing the on/off key, check that
the battery is charging when connected to a charger.
Follow Test Instruction - mechanical chapter 2.3.5
(Charging via Charger or Computer), Diagnostic Battery
/ Charging status.
Check:
Inspect the on/off key.
Action:
Refer to section 1.2.3 ‘On/Off Key’.
1 Problem Areas
1.1 Power
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
6(63)
Check:
Inspect the BtB connector of the Battery to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean the both sides of the BtB
connector.
3. If the BtB connector, the FPC or the Battery is damaged –
replace the Battery.
4. Replace Main PBA.
Problem Areas: Power
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
7(63)
1.2.1 Back, Menu, Home and
Multitask Keys
Action:
1. Refer to section 1.3 ‘Touch Screen’.
2. Replace Main PBA.
1.2.2 Volume Key
Check:
Inspect the external area of the Volume Key.
Action:
1. If dirty – clean it.
2. If damaged – replace the Front Assy.
Check:
Inspect the BtB connector of FPC Key to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC Key is damaged – replace it.
4. Replace Main PBA.
Problem Areas
1.2 Keys
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
8(63)
Check:
Inspect the condition of Volume Key rubber and switch.
Action:
1. If dirty – clean them.
2. If the Volume Key or its rubber is damaged – replace the
Front Assy.
3. If the volume key switch is damaged – replace the FPC
Key.
1.2.3 On/Off Key
Check:
Inspect the external area of the On/Off Key.
Action:
1. If dirty – clean it.
2. If damaged – replace the Front Assy.
Problem Areas: Keys
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
9(63)
Check:
Inspect the BtB connector of FPC Key to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC Key is damaged – replace it.
4. Replace Main PBA.
Check:
Inspect the condition of the On/Off Key rubber and switch.
Action:
1. If dirty – clean them.
2. If the On/Off Key or its rubber is damaged – replace the
Front Assy.
Problem Areas: Keys
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
10(63)
3. If the On/Off key switch is damaged – replace the FPC
Key.
1.2.4 Camera Key
Check:
Inspect the external area of the Camera Key.
Action:
1. If dirty – clean it.
2. If damaged – replace the Front Assy.
Check:
Inspect the BtB connector of FPC Key to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC Key is damaged – replace it.
4. Replace Main PBA.
Problem Areas: Keys
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
11(63)
Check:
Inspect the condition of the Camera Key rubber and switch.
Action:
1. If dirty – clean them.
2. If the Camera Key or its rubber is damaged – replace the
Front Assy.
3. If the Camera key switch is damaged – replace the FPC
Key
Problem Areas: Keys
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
12(63)
1.3.1 Touch Screen malfunction
Check:
Inspect the touch screen of the Front Assy.
Action:
1. If dirty – clean it.
2. If scratched or damaged – replace the Front Assy.
Check:
Inspect the BtB connector of FPC LCD (not service part) to
Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC LCD is damaged – replace Front Assy.
Problem Areas
1.3 Touch Screen
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
13(63)
Check:
Inspect the BtB connector of FPC Touch Screen (not service
part) to FPC LCD.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC Touch Screen is damaged – replace Front
Assy.
Problem Areas: Touch Screen
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
14(63)
1.4.1 Graphics & Illumination
Check:
Check whether the phone vibrates after the on/off key has
been pressed.
Action:
1. If the activation described above is not detected, refer to
section 1.1 ‘Power’.
2. If the Front Assy is damaged – replace it.
Check:
Inspect the BtB connector of FPC LCD to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC LCD is damaged – replace Front Assy.
Problem Areas
1.4 Display
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
15(63)
1.5.1 LED/Illumination
Check:
Inspect external window area of Notification LED on the
Front Assy.
Action:
1. If dirty – clean it.
Check:
Inspect the Light Guide 3LED.
Action:
1. If not properly assembled – reassemble it.
2. If dirty – clean it.
3. If damaged – replace it.
Check:
Inspect the LED on Main PBA.
Action:
1. If dirty or oxidized – clean it.
2. Replace Main PBA
Problem Areas
1.5 LED/Illumination
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
16(63)
1.6.1 Top Speaker
Check:
Inspect the Top Speaker external port on the Front Assy.
Action:
1. If clogged – clean it.
Note! Part name comes from the naming in the past
model. This part is for lower speaker in this model.
2. If damaged – replace the Front Assy.
Check:
Inspect the Top Speaker is assembled well into its cavity.
Action:
1. If not assembled well – reassemble it.
Check:
Inspect the contact pins on the Top Speaker.
Action:
1. If dirty – clean them.
Problem Areas
1.6 Speaker
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
17(63)
2. If contact pins on the Top Speaker are damaged –
replace the Adhesive Speaker Bottom and Top Speaker.
Check:
Inspect the BtB connector of FPC Key to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC Key is damaged – replace it.
4. Replace Main PBA.
Problem Areas: Speaker
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
18(63)
1.7.1 Loudspeaker
Check:
Inspect the external port of Loudspeaker on the Front Assy.
Action:
1. If clogged – clean it.
Check:
Inspect the contact pads on the Main PBA and the contact
pins on the Loudspeaker.
Action:
1. If dirty – clean them.
2. If the contact pins of the Top Speaker or the Top Speaker
are damaged – replace it.
3. Replace Main PBA.
Problem Areas
1.7 Earphone
Troubleshooting Guide (mech)
1300-3568 Rev 2
Sony Mobile Communications AB – Company Internal
19(63)
1.8.1 Primary Microphone
Check:
Inspect the Primary Microphone’s external port on the Front
Assy.
Action:
1. If clogged – clean it.
Check:
Inspect if the FPC 1st Mic and the Adhesive FPC 1st Mic is
assembled well.
Action:
1. If not assembled well or damaged – replace the FPC 1st
Mic.
Problem Areas
1.8 Microphone
Troubleshooting Guide (mech)
Problem Areas: Microphone
Loading...