few clicks away. Here you will find the latest computer software updates and tips on how to
use your product more efficiently.
Serv ice and suppor t
You have access to a portfolio of exclusive service advantages such as:
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Global and local Web sites providing support.
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A global network of Contact Centers.
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An extensive network of Sony service partners.
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A warranty period. Learn more about the warranty conditions in the
section.
At
www.sonymobile.com/support
support tools and information. For operator-specific services and features, please contact
your network operator.
You can also contact our Contact Centers or contact your local dealer. (Calls are charged
according to national rates, including local taxes, unless it is a toll-free number.)
If your product needs service, please contact the dealer from whom it was purchased, or
one of our service partners. To make a claim under the limited warranty, proof of purchase is
required.
Guid elines for Saf e and E fficien t Use
Please follow these guidelines. Failure to do so might entail a potential health risk or
product malfunction. If in doubt as to its proper function, have the product checked
by a certified service partner before charging or using it.
Reco mmendat ions fo r care and saf e use o f our p roduct s
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Handle with care and keep in a clean and dust-free place.
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Warning! May explode if disposed of in fire.
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Do not use in environments where relevant IP rating limitations, if applicable, are exceeded
(including excess depths and/or pressures of liquid and/or dust) or expose to excess
humidity.
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For optimum performance, the product should not be operated in temperatures
below -10°C(+14°F) or above +45°C(+113°F). Do not expose the battery to
there is a support section where help and tips are only a
Limited Warranty
or
www.sonymobile.com/contact
, you can find the latest
•
Do not expose to flames or lit tobacco products.
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Do not drop, throw or try to bend the product.
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Do not paint or attempt to disassemble or modify the product. Only Sony
authorised personnel should perform service.
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Consult with authorised medical staff and the instructions of the medical device
manufacturer before using the product near pacemakers or other medical devices or
equipment.
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Discontinue use of electronic devices, or disable the radio transmitting functionality of the
device, where required or requested to do so.
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Do not use where a potentially explosive atmosphere exists.
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Do not place the product, or install wireless equipment, in the area above an air bag in a
car.
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Caution: Cracked or broken displays may create sharp edges or splinters that could be
harmful upon contact.
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Do not use a Bluetooth Headset in positions where it is uncomfortable or will be subject to
pressure.
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Avoid contact against your skin for longer periods. The heat generated when your device is
transmitting can irritate your skin. It is recommended to use a headset for long phone calls.
Chil dren
Warning! Keep out of the reach of children. Do not allow children to play with mobile
devices or accessories. They could hurt themselves or others. Products may contain
small parts that could become detached and create a choking hazard.
Powe r suppl y (Char ger)
Connect the charger to power sources as marked on the product. Do not use outdoors or in
damp areas. Do not alter or subject the cord to damage or stress. Unplug the unit before
cleaning it. Never alter the plug. If it does not fit into the outlet, have a proper outlet installed
by an electrician. When a power supply is connected there is a small drain of power. To
avoid this small energy waste, disconnect the power supply when the product is fully
charged. Use of charging devices that are not Sony branded may pose increased safety
risks.
Batt ery
New or idle batteries can have short-term reduced capacity. Fully charge the battery before
initial use. Use for the intended purpose only. Charge the battery in temperatures between
+5°C(+41°F) and +45°C(+113°F). Do not put the battery into your mouth. Do not let the
battery contacts touch another metal object. Turn off the product before removing the
battery. Performance depends on temperatures, signal strength, usage patterns, features
selected and voice or data transmissions. Only Sony service partners should remove or
replace built-in batteries. Use of batteries that are not Sony branded may pose increased
safety risks. Replace the battery only with another Sony battery that has been qualified with
the product per the standard IEEE-1725. Use of an unqualified battery may present a risk of
fire, explosion, leakage or other hazard.
Pers onal me dical d evices
Mobile devices / devices with radio transmitters may affect implanted medical equipment.
Reduce risk of interference by keeping a minimum distance of 15 cm(6 inches) between the
Sony product and the medical device. Use the Sony device at your right ear, when
applicable. Do not carry the device in your breast pocket. Turn off the device if you suspect
interference. For use in proximity to personal medical devices, please consult a physician
and the device manufacturer.
Driv ing
In some cases, vehicle manufacturers may forbid the use of mobile devices in their vehicles
unless a handsfree kit with an external antenna supports the installation. Check with the
vehicle manufacturer's representative to be sure that a mobile device or Bluetooth handsfree
will not affect the electronic systems in the vehicle. Full attention should be given to driving
at all times and local laws and regulations restricting the use of wireless devices while driving
must be observed.
GPS/ Locatio n based functi ons
Some products provide GPS/Location based functions. Location determining functionality is
provided “As is” and “With all faults”. Sony does not make any representation or warranty as
to the accuracy of such location information.
Use of location-based information by the device may not be uninterrupted or error free and
may additionally be dependent on network service availability. Please note that functionality
may be reduced or prevented in certain environments such as building interiors or areas
adjacent to buildings.
Caution: Do not use GPS functionality in a manner which causes distraction from driving.
Emer gency c alls
Calls cannot be guaranteed under all conditions. Never rely solely upon Sony Mobile devices
for essential communication. Calls may not be possible in all areas, on all networks, or when
certain network services and/or mobile device features are used. Please note that some
Sony devices are not capable of supporting voice calls, including emergency calls.
Ante nna
Use of antenna devices not marketed by Sony could damage the mobile device, reduce
performance, and produce Specific Absorption Rate (SAR) levels above the established
limits. Do not cover the antenna with your hand as this affects call quality, power levels and
can shorten talk and standby times.
Radi o Frequ ency (R F) expo sure an d Speci fic Ab sorp tion Rat e (S AR)
When the mobile device or Bluetooth handsfree functionality is turned on, it emits low levels
of radio frequency energy. International safety guidelines have been developed through
periodic and thorough evaluation of scientific studies. These guidelines establish permitted
levels of radio wave exposure. The guidelines include a safety margin designed to assure the
safety of all persons and to account for any variations in measurements.
Specific Absorption Rate (SAR) is used to measure radio frequency energy absorbed by the
body when using a mobile device. The SAR value is determined at the highest certified
power level in laboratory conditions, but because the device is designed to use the minimum
power necessary to access the chosen network, the actual SAR level can be well below this
value. There is no proof of difference in safety based on difference in SAR value.
Products with radio transmitters sold in the US must be certified by the Federal
Communications Commission (FCC). When required, tests are performed when the device is
placed at the ear and when worn on the body. For body-worn operation, the device has been
tested when positioned a minimum of 15 mm from the body without any metal parts in the
vicinity of the device or when properly used with an appropriate Sony accessory and worn
on the body. When operating with “Hotspot” functionality engaged, a separation distance of
10 mm was used.
For more information about SAR and radio frequency exposure, go to:
Bluetooth and Wireless Local Area Network (WLAN) functionality, if available in the device,
can be enabled in Flight mode but may be prohibited onboard aircraft or in other areas
where radio transmissions are prohibited. In such environments, please seek proper
authorisation before enabling Bluetooth or WLAN functionality even in Flight mode.
Malw are
Malware (short for malicious software) is software that can harm device. Malware or harmful
applications can include viruses, worms, spyware, and other unwanted programs. While the
device does employ security measures to resist such efforts, Sony does not warrant or
represent that the device will be impervious to the introduction of malware. You can however
reduce the risk of malware attacks by using care when downloading content or accepting
applications, refraining from opening or responding to messages from unknown sources,
using trustworthy services to access the Internet, and only downloading content to the
mobile device from known, reliable sources.
Acce ssories
Use only Sony branded original accessories and certified service partners. Sony does not
test third-party accessories. Accessories may influence RF exposure, radio performance,
loudness, electric safety and other areas. Third-party accessories and parts may pose a risk
to your health or safety or decrease performance.
Acce ssible Solutio ns/Spec ial Nee ds
You can use your TTY terminal with your Sony Mobile device. For information on
accessibility features and solutions for persons with special needs, please visit
Disp osal of Old El ectrica l and E lectron ic Equ ipme nt ( Appl icab le i n th e
Euro pean Un ion and other Europea n count ries w ith sepa rate col lect ion
syst ems)
This symbol on the device or on its packaging indicates that this device shall not be treated
as household waste. Instead it shall be handed over to the appropriate collection point for
the recycling of electrical and electronic equipment.
By ensuring this device is disposed of correctly, you will help prevent potential negative
consequences for the environment and human health, which could otherwise be caused by
inappropriate waste handling of this device. The recycling of materials will help to conserve
natural resources. For more detailed information about recycling of this device, please
contact your local Civic office, your household waste disposal service, or the shop where
you purchased the device.
Memo ry card
If the product comes complete with a removable memory card, it is generally compatible
with the handset purchased but may not be compatible with other devices or the capabilities
of their memory cards. Check other devices for compatibility before purchase or use. If the
product is equipped with a memory card reader, check memory card compatibility before
purchase or use.
Memory cards are generally formatted prior to shipping. To reformat the memory card, use a
compatible device. Do not use the standard operating system format when formatting the
memory card on a PC. For details, refer to the operating instructions of the device or Sony
contact center.
SIM card
If your device is equipped with a standard-sized SIM card slot, inserting an incompatible SIM
card (for example, a micro SIM card, a micro SIM card with a non-Sony adapter, or a
standard SIM card cut into a micro SIM card size) in the SIM card slot may damage your SIM
card or your device permanently. Sony does not warrant and will not be responsible for any
damage caused by use of incompatible or modified SIM cards.
Warn ing!
If the device requires an adapter for insertion into the handset or another device, do not
insert the card directly without the required adapter.
Prec autions on mem ory car d use
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Do not expose the memory card to moisture.
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Do not touch terminal connections with your hand or any metal object.
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Do not strike, bend, or drop the memory card.
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Do not attempt to disassemble or modify the memory card.
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Do not use or store the memory card in humid or corrosive locations or in excessive heat
such as a closed car in summer, in direct sunlight or near a heater, etc.
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Do not press or bend the end of the memory card adapter with excessive force.
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Do not let dirt, dust, or foreign objects get into the insert port of any memory card adapter.
Check you have inserted the memory card correctly.
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Insert the memory card as far as it will go into any memory card adapter needed. The
memory card may not operate properly unless fully inserted.
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We recommend that you make a backup copy of important data. We are not responsible
for any loss or damage to content you store on the memory card.
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Recorded data may be damaged or lost when you remove the memory card or memory
card adapter, turn off the power while formatting, reading or writing data, or use the
memory card in locations subject to static electricity or high electrical field emissions.
Prot ection of pers onal in formati on
Erase personal data before disposing of the product. To delete data, perform a master reset.
Deleting data from the memory of the device does not ensure that it cannot be recovered.
Sony does not warrant against recovery of information and does not assume responsibility
for disclosure of any information even after a master reset.
For Devices Suppor ting 3D Viewin g capab ilitie s
In viewing 3D images shot with this device, if applicable, on a 3D-compatible monitor, you
may experience discomfort in the form of eye strain, fatigue, or nausea. To prevent these
symptoms, we recommend that you take regular breaks. However, you need to determine for
yourself the length and frequency of breaks you require, as they vary according to the
individual. If you experience any type of discomfort, stop viewing the 3D images until you
feel better, and consult a physician as necessary. Also refer to the operating instructions
supplied with the device or software you have connected or are using with this device. Note
that a child’s eyesight is still at the development stage (particularly children below the age of
6). Consult a pediatrician or ophthalmologist before letting your child view 3D images, and
make sure he/she observes the above precautions when viewing such images.
Loud ness wa rning!
Avoid volume levels that may be harmful to your hearing.
End user li cence a greemen t
Software delivered with this device and its media is owned by Sony Mobile Communications
Inc., and/or its affiliated companies and its suppliers and licensors.
Sony grants you a non-exclusive limited licence to use the software solely in conjunction
with the device on which it is installed or delivered. Ownership of the software is not sold,
transferred or otherwise conveyed.
Do not use any means to discover the source code or any component of the software,
reproduce and distribute the software, or modify the software. You are entitled to transfer
rights and obligations to the software to a third party, solely together with the device with
which you received the software, provided the third party agrees in writing to be bound by
the terms of this Licence.
This licence exists throughout the useful life of this device. It can be terminated by
transferring your rights to the device to a third party in writing.
Failure to comply with any of these terms and conditions will terminate the licence
immediately.
Sony and its third party suppliers and licensors retain all rights, title and interest in and to
the software. To the extent that the software contains material or code of a third party, such
third parties shall be beneficiaries of these terms.
This licence is governed by the laws of Japan. When applicable, the foregoing applies to
statutory consumer rights.
In the event software accompanying or provided in conjunction with your device is
provided with additional terms and conditions, such provisions shall also govern your
possession and usage of the software.
Expo rt regu lations
Export regulations: The device or software may be subject to import and export regulations
of the European Union, the United States and other countries/regions. You will comply with
these applicable laws and regulations and will obtain and maintain any export and import
license required for the delivery of goods to you under this Agreement. Without limiting the
foregoing, and as an example, you will not knowingly export or re-export goods to
destinations identified pursuant to Articles in Chapter II of European Council Regulation (EC)
428/2009 and specifically, and without limitation, you will also comply with U.S. government
Export Administration Regulations (“EAR”, 15 C.F.R. §§ 730-774, http://www.bis.doc.gov/)
administered by Department of Commerce, Bureau of Industry and Security and economic
sanctions regulations (30 C.F.R. §§ 500 et. seq., http://www.treas.gov/offices/enforcement/
ofac/) administered by the U.S. Department of Treasury, Office of Foreign Assets Control.
Limi ted War ranty
Sony Mobile Communications AB, SE-221 88 Lund, Sweden, or its local affiliated company,
provides this Limited Warranty for your mobile device, original accessory delivered with your
mobile device, and/or your mobile computing product (hereinafter referred to as “Product”).
Our warrant y
Subject to the conditions of this Limited Warranty, Sony warrants this Product to be free
from defects in design, material and workmanship at the time of its original purchase by a
consumer. This Limited Warranty will last for a period of one (1) year as from the original date
of purchase of the Product.
What we wil l do
Sony and its service partners reserve the right to charge a handling fee if a returned Product
is found not to be under warranty according to the conditions below.
Please note that some of your personal settings, downloads and other information may be
lost when your Sony Product is repaired or replaced. At present, Sony may be prevented by
applicable law, other regulation or technical restrictions from making a backup copy of
certain downloads. Sony does not take any responsibility for any lost information of any kind
and will not reimburse you for any such loss. You should always make backup copies of all
the information stored on your Sony Product such as downloads, calendar and contacts
before handing in your Sony Product for repair or replacement.
This Limited Warranty is valid only if the original proof of purchase for this Product issued
by a Sony authorized dealer specifying the date of purchase and serial number**, is
presented with the Product to be repaired or replaced. Sony reserves the right to refuse
warranty service if this information has been removed or changed after the original
purchase of the Product from the dealer.
2.
If Sony repairs or replaces the Product, the repair for the defect concerned, or the
replaced Product shall be warranted for the remaining time of the original warranty period
or for ninety (90) days from the date of repair, whichever is longer. Repair or replacement
may involve the use of functionally equivalent reconditioned units. Replaced parts or
components will become the property of Sony.
This warranty does not cover any failure of the Product due to normal tear and wear, or
3.
due to misuse, including but not limited to use in other than the normal and customary
manner, in accordance with the Sony instructions for use and maintenance of the Product.
Nor does this warranty cover any failure of the Product due to accident, software or
hardware modification or adjustment, acts of God or damage resulting from liquid.
A rechargeable battery can be charged and discharged more than a hundred times.
However, it will eventually wear out – this is not a defect and corresponds to normal wear
and tear. When the talk-time or standby time is noticeably shorter, it is time to replace your
battery. Sony recommends that you use only batteries and chargers approved by Sony.
Minor variations in display brightness and colour may occur between the devices. There
may be tiny bright or dark dots on the display. These are called defective pixels and occur
when individual dots have malfunctioned and can not be adjusted. Two defective pixels
are deemed acceptable.
Minor variations in camera image appearance may occur between devices. This is
nothing uncommon and is not regarded as a defective camera module.
4.
Since the cellular system on which the Product is to operate is provided by a carrier
independent from Sony, Sony will not be responsible for the operation, availability,
coverage, services or range of that system.
5.
This warranty does not cover Product failures caused by installations, modifications, or
repair or opening of the Product performed by a non-Sony authorised person.
The warranty does not cover Product failures which have been caused by use of
6.
accessories or other peripheral devices which are not Sony branded original accessories
intended for use with the Product.
7.
Tampering with any of the seals on the Product will void the warranty.
8.
THERE ARE NO EXPRESS WARRANTIES, WHETHER WRITTEN OR ORAL, OTHER THAN
THIS PRINTED LIMITED WARRANTY. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED
WARRANTY. IN NO EVENT SHALL SONY OR ITS LICENSORS BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER,
INCLUDING BUT NOT LIMITED TO LOST PROFITS OR COMMERCIAL LOSS; TO THE
FULL EXTENT THOSE DAMAGES CAN BE DISCLAIMED BY LAW.
Some countries/regions/states do not allow the exclusion or limitation of incidental or
consequential damages, or limitation of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
The warranty provided does not affect the consumer’s statutory rights under applicable
legislation in force, nor the consumer’s rights against the dealer arising from their sales /
purchase contract.
Coun try spe cific t erms
If you have purchased your Product in a country/region member of the European Economic
Area (EEA) or in Switzerland or the Republic of Turkey, and such Product was intended for
sale in the EEA or in Switzerland or in Turkey, you can have your Product serviced in any
EEA country/region or in Switzerland or in Turkey, under the warranty conditions prevailing in
the country/region in which you require servicing, provided that an identical Product is sold
in such country/region by an authorised Sony distributor. To find out if your Product is sold
in the country/region you are in, please call the local Sony Contact Center. Please observe
that certain services may not be possible elsewhere than in the country/region of original
purchase, for example due to the fact that your Product may have an interior or exterior
which is different from equivalent models sold in other countries/regions. Please note in
addition that it may sometimes not be possible to repair SIM-locked Products.
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. If you purchased your product in Australia, you are entitled to a replacement or refund
for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure. For warranty service in
Australia, please contact 1300 650 050 or Sony Service Centre, 320 Princes Hwy,
ROCKDALE NSW 2216.
** In some countries/regions additional information (such as a valid warranty card) may be
requested.