tips are only a few clicks away. Here you will find the latest computer software
updates and tips on how to use your product more efficiently.
there is a support section where help and
Serv ice and supp ort
You have access to a portfolio of exclusive service advantages such as:
• Global and local Web sites providing support.
• A global network of Contact Centers.
• An extensive network of Sony service partners.
• A warranty period. Learn more about the warranty conditions in the
Warranty
section.
At
www.sonymobile.com/support
find the latest support tools and information. For operator-specific services and
features, please contact your network operator.
You can also contact our Contact Centers or contact your local dealer. (Calls
are charged according to national rates, including local taxes, unless it is a tollfree number.)
If your product needs service, please contact the dealer from whom it was
purchased, or one of our service partners. To make a claim under the limited
warranty, proof of purchase is required.
or
www.sonymobile.com/contact
Limited
, you can
Guid elin es f or S afe and Effi cien t Us e
Please follow these guidelines. Failure to do so might entail a potential
health risk or product malfunction. If in doubt as to its proper function,
have the product checked by a certified service partner before charging
or using it.
Reco mmen dati ons for Care and Saf e Us e of Our Pro duct s
• Handle with care and keep in a clean and dust-free place.
• Warning! May explode if disposed of in fire.
• Do not use in environments where relevant IP rating limitations, if applicable,
are exceeded (including excess depths and/or pressures of liquid and/or
dust) or expose to excess humidity.
• For optimal performance, the product should not be operated in
temperatures below +14°F(-10°C) or above +113°F(+45°C). Do not
expose the battery to temperatures above +140°F(+60°C).
• Do not expose to flames or lit tobacco products.
• Do not drop, throw or try to bend the product.
• Do not paint or attempt to disassemble or modify the product. Only
Sony-authorized personnel should perform servicing.
• Consult with authorized medical staff and the instructions of the medical
device manufacturer before using the product near pacemakers or other
medical devices or equipment.
• Discontinue use of electronic devices, or disable the radio transmitting
functionality of the device, where required or requested to do so.
• Do not use in a potentially explosive atmosphere.
• Do not place the product or install wireless equipment in the area above an
airbag in a car.
• Caution: Cracked or broken displays may create sharp edges or splinters
that could be harmful upon contact.
• Do not use a Bluetooth Headset in positions where it is uncomfortable or will
be subject to pressure.
• Avoid contact against your skin for longer periods. The heat generated when
your device is transmitting can irritate your skin. It is recommended to use a
headset for long phone calls.
Chil dren
Warning! Keep out of the reach of children. Do not allow children to
play with mobile devices or accessories. They could hurt themselves or
others. Products may contain small parts that could become detached and
create a choking hazard.
Powe r su pply (Ch arge r)
Connect the charger to power sources as marked on the product. Do not use
outdoors or in damp areas. Do not alter or subject the cord to damage or
stress. Unplug the unit before cleaning it. Never alter the plug. If it does not fit
into the outlet, have a proper outlet installed by an electrician. When power
supply is connected there is a small drain of power. To avoid this small energy
waste, disconnect the power supply when the product is fully charged. Use of
charging devices that are not Sony branded may impose increased safety
risks.
Batt ery
New or idle batteries can have short-term reduced capacity. Fully charge the
battery before initial use. Use for intended purpose only. Charge the battery in
temperatures between +41°F (+5°C) and +113°F (+45°C). Do not put the
battery into your mouth. Do not let the battery contacts touch another metal
object. Turn off the product before removing the battery. Performance
depends on temperatures, signal strength, usage patterns, features selected
and voice or data transmissions. Only Sony service partners should remove or
replace built-in batteries. Use of batteries that are not Sony branded may pose
increased safety risks. Replace the battery only with another Sony battery that
has been qualified with the product per the standard IEEE-1725. Use of an
unqualified battery may present a risk of fire, explosion, leakage or other
hazard.
Pers onal med ical dev ices
Mobile devices / devices with radio transmitters may affect implanted medical
equipment. Reduce risk of interference by keeping a minimum distance of
15 cm(6 inches) between the Sony product and the medical device. Use the
Sony device at your right ear, when applicable. Do not carry the device in your
breast pocket. Turn off the device if you suspect interference. For use in
proximity to personal medical devices, please consult a physician and the
device manufacturer.
Driv ing
In some cases, vehicle manufacturers may forbid the use of mobile devices in
their vehicles, unless a handsfree kit with an external antenna supports the
installation. Check with the vehicle manufacturer's representative to be sure
that a mobile device or Bluetooth handsfree will not affect the electronic
systems in the vehicle. Full attention should be given to driving at all times and
local laws and regulations restricting the use of wireless devices while driving
must be observed.
GPS/ Loca tion bas ed f unct ions
Some products provide GPS/Location based functions. Location determining
functionality is provided “As is” and “With all faults”. Sony does not make any
representation or warranty as to the accuracy of such location information.
Use of location-based information by the device may not be uninterrupted or
error free and may additionally be dependent on network service availability.
Please note that functionality may be reduced or prevented in certain
environments such as building interiors or areas adjacent to buildings.
Caution: Do not use GPS functionality in a manner which causes distraction
from driving.
Emer genc y ca lls
Calls cannot be guaranteed under all conditions. Never rely solely upon Sony
Mobile devices for essential communication. Calls may not be possible in all
areas, on all networks, or when certain network services and/or mobile device
features are used. Please note that some Sony devices are not capable of
supporting voice calls, including emergency calls.
Ante nna
Use of antenna devices not marketed by Sony could damage the mobile
device, reduce performance, and produce Specific Absorption Rate (SAR)
levels above the established limits. Do not cover the antenna with your hand as
this affects call quality, power levels, and can shorten talk and standby times.
Radi o Fr eque ncy (RF) exp osur e an d Sp ecif ic A bsor ptio n Ra te
(SAR )
When the mobile device or Bluetooth handsfree functionality is turned on, it
emits low levels of radio frequency energy. International safety guidelines have
been developed through periodic and thorough evaluation of scientific studies.
These guidelines establish permitted levels of radio wave exposure. The
guidelines include a safety margin designed to assure the safety of all persons
and to account for any variations in measurements.
Specific Absorption Rate (SAR) is used to measure radio frequency energy
absorbed by the body when using a mobile device. The SAR value is
determined at the highest certified power level in laboratory conditions, but
because the device is designed to use the minimum power necessary to
access the chosen network, the actual SAR level can be well below this value.
There is no proof of difference in safety based on difference in SAR value.
Products with radio transmitters sold in the US must be certified by the
Federal Communications Commission (FCC). When required, tests are
performed when the device is placed at the ear and when worn on the body.
For body-worn operation, the device has been tested when positioned a
minimum of 15 mm from the body without any metal parts in the vicinity of the
device or when properly used with an appropriate Sony accessory and worn
on the body. When operating with “Hotspot” functionality engaged, a
separation distance of 10 mm was used.
Bluetooth and Wireless Local Area Network (WLAN) functionality, if available in
the device, can be enabled in Flight mode but may be prohibited onboard
aircraft or in other areas where radio transmissions are prohibited. In such
environments, please seek proper authorization before enabling Bluetooth or
WLAN functionality even in Flight mode.
Malw are
Malware (short for malicious software) is software that can harm your device.
Malware or harmful applications can include viruses, worms, spyware, and
other unwanted programs. While the device does employ security measures to
resist such efforts, Sony does not warrant or represent that the device will be
impervious to the introduction of malware. You can however reduce the risk of
malware attacks by using care when downloading content or accepting
applications, refraining from opening or responding to messages from
unknown sources, using trustworthy services to access the Internet, and only
downloading content to the mobile device from known, reliable sources.
Acce ssor ies
Use only Sony branded original accessories and certified service partners.
Sony does not test third-party accessories. Accessories may influence RF
Exposure, radio performance, sound loudness, electric safety and other areas.
Third-party accessories and parts may pose a risk to your health or safety or
decrease performance.
Acce ssib le S olut ions /Spe cial Nee ds
You can use your TTY terminal with your Sony Mobile device. For information
on accessibility features and solutions for persons with special needs, please
visit
Disp osal of Old Elec tric al a nd E lect roni c Eq uipm ent
(App lica ble in t he E urop ean Unio n an d Ot her Euro pean
Coun trie s wi th S epar ate Coll ecti on S yste ms)
This symbol on the device or on its packaging indicates that this device should
not be treated as household waste. Instead it should be handed over to the
appropriate collection point for the recycling of electrical and electronic
equipment.
By ensuring this device is disposed of correctly, you will help prevent potential
negative consequences for the environment and human health which could
otherwise be caused by inappropriate waste handling of this device. The
recycling of materials will help to conserve natural resources. For more detailed
information about recycling this device, please contact your local Civic office,
your household waste disposal service, or the store where you purchased the
device.
Memo ry c ard
If the product comes complete with a removable memory card, it is generally
compatible with the handset purchased, but may not be compatible with other
devices or the capabilities of their memory cards. Check other devices for
compatibility before purchase or use. If the product is equipped with a memory
card reader, check memory card compatibility before purchase or use.
Memory cards are generally formatted prior to shipping. To reformat the
memory card, use a compatible device. Do not use the standard operating
system format when formatting the memory card on a PC. For details, refer to
the operating instructions of the device or Sony contact center.
SIM card
If your device is equipped with a standard-sized SIM card slot, inserting an
incompatible SIM card (for example, a micro SIM card, a micro SIM card with a
non-Sony adapter, or a standard SIM card cut into a micro SIM card size) in
the SIM card slot may damage your SIM card or your device permanently.
Sony does not warrant and will not be responsible for any damage caused by
use of incompatible or modified SIM cards.
Warn ing!
If the device requires an adapter for insertion into the handset or another
device, do not insert the card directly without the required adapter.
Prec auti ons on m emor y ca rd u se
• Do not expose the memory card to moisture.
• Do not touch terminal connections with your hand or any metal object.
• Do not strike, bend, or drop the memory card.
• Do not attempt to disassemble or modify the memory card.
• Do not use or store the memory card in humid or corrosive locations or in
excessive heat such as a closed car in summer, in direct sunlight or near a
heater, etc.
• Do not press or bend the end of the memory card adapter with excessive
force.
• Do not let dirt, dust, or foreign objects get into the insert port of any memory
card adapter.
• Check you have inserted the memory card correctly.
• Insert the memory card as far as it will go into any memory card adapter
needed. The memory card may not operate properly unless fully inserted.
• We recommend that you make a backup copy of important data. We are not
responsible for any loss or damage to content you store on the memory
card.
• Recorded data may be damaged or lost when you remove the memory card
or memory card adapter, turn off the power while formatting, reading or
writing data, or use the memory card in locations subject to static electricity
or high electrical field emissions.
Prot ecti on o f pe rson al i nfor mati on
Erase personal data before disposing of the product. To delete data, perform a
master reset. Deleting data from the memory of the device does not ensure
that it cannot be recovered. Sony does not warrant against recovery of
information and does not assume responsibility for disclosure of any
information even after a master reset.
For Devi ces Supp orti ng 3 D Vi ewin g ca pabi liti es
In viewing 3D images shot with this device, if applicable, on a 3D-compatible
monitor, you may experience discomfort in the form of eye strain, fatigue, or
nausea. To prevent these symptoms, we recommend that you take regular
breaks. However, you need to determine for yourself the length and frequency
of breaks you require, as they vary according to the individual. If you
experience any type of discomfort, stop viewing the 3D images until you feel
better, and consult a physician as necessary. Also refer to the operating
instructions supplied with the device or software you have connected or are
using with this device. Note that a child’s eyesight is still at the development
stage (particularly children below the age of 6). Consult a pediatrician or
ophthalmologist before letting your child view 3D images, and make sure
he/she observes the above precautions when viewing such images.
Avoid volume levels that may be harmful to your hearing.
End user lic ense agr eeme nt
Software delivered with this device and its media is owned by Sony Mobile
Communications Inc. and/or its affiliated companies and its suppliers and
licensors.
Sony grants you a non-exclusive limited license to use the software solely in
conjunction with the device on which it is installed or delivered. Ownership of
the software is not sold, transferred, or otherwise conveyed.
Do not use any means to discover the source code or any component of the
software, reproduce and distribute the software, or modify the software. You
are entitled to transfer rights and obligations to the software to a third party,
solely together with the device with which you received the software, provided
that the third party agrees in writing to be bound by the terms of this License.
This license exists throughout the useful life of this device. It can be
terminated by transferring your rights to the device to a third party in writing.
Failure to comply with any of these terms and conditions will terminate the
license immediately.
Sony and its third-party suppliers and licensors retain all rights, title, and
interest in and to the software. To the extent that the software contains
material or code of a third party, such third parties shall be beneficiaries of
these terms.
This license is governed by the laws of Japan. When applicable, the
foregoing applies to statutory consumer rights.
In the event that software accompanying or provided in conjunction with
your device is provided with additional terms and conditions, such provisions
shall also govern your possession and usage of the software.
Expo rt r egul atio ns
Export regulations: The device or software may be subject to import and
export regulations of the European Union, the United States, and other
countries. You will comply with these applicable laws and regulations and will
obtain and maintain any export and import license required for the delivery of
goods to you under this Agreement. Without limiting the foregoing, and as an
example, you will not knowingly export or re-export goods to destinations
identified pursuant to Articles in Chapter II of European Council Regulation (EC)
428/2009 and specifically, and without limitation, you will also comply with U.S.
government Export Administration Regulations (“EAR”, 15 C.F.R. §§ 730-774,
http://www.bis.doc.gov/) administered by Department of Commerce, Bureau
of Industry and Security and economic sanctions regulations (30 C.F.R. §§ 500
et. seq., http://www.treas.gov/offices/enforcement/ofac/) administered by the
U.S. Department of Treasury, Office of Foreign Assets Control.
Limi ted Warr anty
Sony Mobile Communications AB, SE-221 88 Lund, Sweden, or its local
affiliated company, provides this Limited Warranty for your mobile device,
original accessory delivered with your mobile device, and/or your mobile
computing product (hereinafter referred to as “Product”).
Should your Product need warranty service, please return it to the dealer from
whom it was purchased, or contact your local Sony Contact Center (national
rates may apply) or visit
Our warr anty
Subject to the conditions of this Limited Warranty, Sony warrants this Product
to be free from defects in design, material and workmanship at the time of its
original purchase by a consumer. This Limited Warranty will last for a period of
one (1) year as from the original date of purchase of the Product.
What we will do
If, during the warranty period, this Product fails to operate under normal use
and service, due to defects in design, materials or workmanship, Sony
authorized distributors or service partners, in the country/region* where you
purchased the Product, will, at their option, either repair, replace or refund the
purchase price of the Product in accordance with the terms and conditions
stipulated herein.
Sony and its service partners reserve the right to charge a handling fee if a
returned Product is found not to be under warranty according to the conditions
below.
Please note that some of your personal settings, downloads, and other
information may be lost when your Sony Product is repaired or replaced. At
present, Sony may be prevented by applicable law, other regulation or
technical restrictions from making a backup copy of certain downloads. Sony
does not take any responsibility for any lost information of any kind and will not
reimburse you for any such loss. You should always make backup copies of all
the information stored on your Sony Product, such as downloads, calendar,
and contacts, before handing in your Sony Product for repair or replacement.
Cond itio ns
1. This Limited Warranty is valid only if the original proof of purchase for this
Product issued by a Sony-authorized dealer specifying the date of purchase
and serial number** is presented with the Product to be repaired or replaced.
Sony reserves the right to refuse warranty service if this information has been
removed or changed after the original purchase of the Product from the
dealer.
2. If Sony repairs or replaces the Product, the repair for the defect concerned or
the replaced Product shall be warranted for the remaining time of the original
warranty period or for ninety (90) days from the date of repair, whichever is
longer. Repair or replacement may involve the use of functionally equivalent
reconditioned units. Replaced parts or components will become the property
of Sony.
This warranty does not cover any failure of the Product that is due to:
3.
Normal wear and tear.
•
Use in environments where relevant IP rating limitations, if applicable, are
•
exceeded (including liquid damage or the detection of liquid inside the
device resulting from such use).
Misuse or failure to use in accordance with the Sony instructions for use
•
and maintenance of the Product.
Nor does this warranty cover any failure of the Product due to accident,
software or hardware modification or adjustment, or acts of God.
A rechargeable battery can be charged and discharged more than a
hundred times. However, it will eventually wear out—this is not a defect and
corresponds to normal wear and tear. When the talk-time or standby time is
noticeably shorter, it is time to replace the battery. Sony recommends that
you use only batteries and chargers approved by Sony.
Minor variations in display brightness and color may occur between
devices. There may be tiny bright or dark dots on the display. This occurs
when individual dots have malfunctioned and cannot be adjusted. Two
defective pixels are deemed acceptable.
Minor variations in camera image appearance may occur between devices.
This is nothing uncommon and is not regarded as a defective camera
module.
4. Since the cellular system on which the Product is to operate is provided by a
carrier independent from Sony, Sony will not be responsible for the
operation, availability, coverage, services, or range of that system.
5. This warranty does not cover Product failures caused by installations,
modifications, or repair, or opening of the Product performed by a person not
authorized by Sony.
The warranty does not cover Product failures which have been caused by
6.
use of accessories or other peripheral devices which are not Sony-branded
original accessories intended for use with the Product.
Sony disclaims any and all warranties, whether express or implied, for failures
caused to the Product or peripheral devices as a result of viruses, Trojan
horses, spyware, or other malicious software. Sony strongly recommends
that you install appropriate virus protection software on your Product and any
peripheral devices connected to it, as available, and update this regularly to
better protect your device. It is understood, however, that such software will
never fully protect your Product or its peripheral devices, and Sony disclaims
all warranties, whether express or implied, in case of failure by such antivirus
software to fulfill its intended purpose.
7. Tampering with any of the seals on the Product will void the warranty.
8. THERE ARE NO EXPRESS WARRANTIES, WHETHER WRITTEN OR ORAL,
OTHER THAN THIS LIMITED WARRANTY. ALL IMPLIED WARRANTIES,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT
SHALL SONY OR ITS LICENSORS BE LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER,
INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR COMMERCIAL
LOSS TO THE FULL EXTENT THOSE DAMAGES CAN BE DISCLAIMED BY
LAW.
Some countries/states do not allow the exclusion or limitation of incidental or
consequential damages, or limitation of the duration of implied warranties, so
the preceding limitations or exclusions may not apply to you.
The warranty provided does not affect the consumer’s statutory rights under
applicable legislation in force or the consumer’s rights against the dealer arising
from their sales/purchase contract.
Coun try- spec ific ter ms
If you have purchased your Product in a country that is a member of the
European Economic Area (EEA) or in Switzerland or the Republic of Turkey and
such Product was intended for sale in the EEA or in Switzerland or in Turkey,
you can have your Product serviced in any EEA country or in Switzerland or in
Turkey under the warranty conditions prevailing in the country in which you
require servicing, provided that an identical Product is sold in such country by
an authorized Sony distributor. To find out if your Product is sold in the country
you are in, please call the local Sony Contact Center. Please keep in mind that
certain services may not be available outside the country of original purchase,
for example, due to the fact that your Product may have an interior or exterior
which is different from equivalent models sold in other countries. Please note in
addition that it may sometimes not be possible to repair SIM-locked Products.
** In some countries/regions additional information (such as a valid warranty
card) may be requested.