Troubleshooting Guide
- mechanical -
Xperia Z3
D6603,D6616,D6643,D6653
1288-9441 Rev 2
Sony Mobile Communications AB – Company Internal
TM
Troubleshooting Guide (mech)
CONTENTS
1 Problem Areas ................................................................................ 5
1.1 Power ...................................................................................................... 5
1.1.1 Will not power on or will switch off randomly ........................................... 5
1.2 Keys ........................................................................................................ 7
1.2.1 Back, Menu, Home and Multitask Keys ..................................................... 7
1.2.2 Volume Key .................................................................................................. 7
1.2.3 On/Off Key .................................................................................................... 8
1.2.4 Camera Key ................................................................................................ 10
1.3 Touch Screen ....................................................................................... 12
1.3.1 Touch Screen malfunction ........................................................................ 12
1.4 Display .................................................................................................. 14
1.4.1 Graphics & Illumination ............................................................................ 14
1.5 LED/Illumination .................................................................................. 15
1.5.1 LED/Illumination ........................................................................................ 15
1.6 Speaker ................................................................................................ 16
1.6.1 Loudspeaker .............................................................................................. 16
1.7 Earphone .............................................................................................. 18
1.7.1 Ear Speaker ................................................................................................ 18
1.8 Microphone .......................................................................................... 19
1.8.1 Primary Microphone .................................................................................. 19
1.8.1 Secondary Microphone ............................................................................. 21
1.9 Vibrator ................................................................................................. 22
1.9.1 Vibrator not generating alerts .................................................................. 22
1.10 Camera ................................................................................................. 23
1.10.1 Main Camera .............................................................................................. 23
1.10.2 Video Call Camera defects ........................................................................ 24
1.11 Flash LED ............................................................................................. 25
1.11.1 Flash LED not flashing .............................................................................. 25
1.12 Bluetooth and WLAN .......................................................................... 26
1.12.1 Bluetooth or WLAN connection failure .................................................... 26
1.13 NFC ....................................................................................................... 27
1.13.1 NFC malfunctions ...................................................................................... 27
1.14 GPS ....................................................................................................... 28
1.14.1 GPS malfunctions ...................................................................................... 28
1.15 Compass .............................................................................................. 29
1.15.1 Compass fails ............................................................................................ 29
1.16 Accelerometer ..................................................................................... 30
1.16.1 Accelerometer test fails ............................................................................ 30
1.17 Gyroscope ............................................................................................ 31
1.17.1 Gyroscope test fails .................................................................................. 31
1.18 Ambient Light Sensor ......................................................................... 32
1.18.1 Light Sensor malfunctions ....................................................................... 32
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Troubleshooting Guide (mech)
1.19 Proximity Switch ................................................................................. 33
1.19.1 Proximity switch malfunctions ................................................................. 33
1.20 Pressure Sensor .................................................................................. 34
1.20.1 Pressure Sensor test fails ......................................................................... 34
1.21 Water Resistance ................................................................................ 35
1.21.1 Water Resistance fails ............................................................................... 35
1.22 Real Time Clock ................................................................................... 41
1.22.1 Real time clock test fails ........................................................................... 41
1.23 Total call time ...................................................................................... 42
1.23.1 Total call time fails..................................................................................... 42
1.24 External Memory ................................................................................. 43
1.24.1 Memory Card not detected ....................................................................... 43
1.25 Security ................................................................................................ 44
1.25.1 Security fails .............................................................................................. 44
1.26 FM Radio .............................................................................................. 45
1.26.1 No/Poor FM Radio reception .................................................................... 45
1.27 Battery Health test ............................................................................... 46
1.27.1 Battery Health test fails ............................................................................. 46
1.28 Flip Slider Counter .............................................................................. 47
1.28.1 Flip Slider Counter fails ............................................................................ 47
1.29 Verify Certificates ................................................................................ 48
1.29.1 Verify Certificates fails .............................................................................. 48
1.30 IrDA Test .............................................................................................. 49
1.30.1 IrDA test fails ............................................................................................. 49
1.31 TV-Out Test .......................................................................................... 50
1.31.1 TV-Out test fails ......................................................................................... 50
1.32 Network & Signal ................................................................................. 51
1.32.1 No/Poor signal ........................................................................................... 51
1.33 SIM ........................................................................................................ 54
1.33.1 SIM not detected ........................................................................................ 54
1.33.2 Incorrect UIM or SIM indicated ................................................................. 54
1.34 Charging ............................................................................................... 55
1.34.1 Battery will not charge by USB connector .............................................. 55
1.34.2 Battery will not charge by charge pad ..................................................... 55
replace the Magnetic connector. ........................................................................... 56
1.35 Audio Jack test .................................................................................... 57
1.35.1 Connection to headset fails ...................................................................... 57
1.36 Data Communication .......................................................................... 58
1.36.1 Data transfer via System Connector fails ................................................ 58
2 Revision History ........................................................................... 59
1288-9441 Rev 2
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Troubleshooting Guide (mech)
Always firstly disconnect the Embedded Battery BtB connector to cut off power supply when the
Rear Panel is disassembled.
Always finally connect the Embedded Battery BtB connector before the Rear Panel is
reassembled.
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1 Problem Areas
1.1 Power
1.1.1 Will not power on or will switch
off randomly
Check:
Check whether the phone vibrates by pressing the on/off
key.
Action:
1. If activation of the vibrator is detected, refer to section 1.4
‘Display’.
Troubleshooting Guide (mech)
2. If NO activation of the Vibrator is detected, check that the
battery is charging when connected to a charger.
Follow Test Instruction - mechanical chapter 2.3.4
(Charging via USB and Easy Charger), Diagnostic
Battery / Charging status.
Check:
Inspect the on/off key.
Action:
Refer to section 1.2.3 ‘On/Off Key’.
Check:
Inspect the BtB connector of the Embedded Battery to Main
PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean the both sides of the BtB
connector.
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Problem Areas: Power
3. If the BtB connector, the FPC or the Embedded Battery is
damaged – replace the Embedded Battery.
4. Replace Main PBA.
Troubleshooting Guide (mech)
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Problem Areas
1.2 Keys
1.2.1 Back, Menu, Home and
Multitask Keys
Action:
1. Refer to section 1.3 ‘Touch Screen’.
2. Replace Main PBA.
1.2.2 Volume Key
Check:
Inspect the external area of the Key Volume.
Action:
If dirty – clean it.
Troubleshooting Guide (mech)
Check:
Inspect the BtB connector of Relay FPC to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the Relay FPC is damaged – replace it.
4. Replace Main PBA.
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Problem Areas: Keys
Check:
Inspect the rubber of the Volume Key (a) and Volume Key
switch (b).
Action:
1. If dirty – clean them.
Troubleshooting Guide (mech)
2. If the rubber of the Volume Key is damaged – replace the
Front Assy.
3. If the volume key switch is damaged – replace the Relay
FPC.
1.2.3 On/Off Key
Check:
Inspect the external area of the On/Off Key.
Action:
If dirty – clean it.
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Problem Areas: Keys
Check:
Inspect the BtB connector of Relay FPC to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
Troubleshooting Guide (mech)
3. If the Relay FPC is damaged – replace it.
4. Replace Main PBA.
Check:
Inspect the rubber of the On/Off Key (a) and On/Off Key
switch (b).
Action:
1. If dirty – clean them.
2. If the rubber of the On/Off Key is damaged – replace the
Front Assy.
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Problem Areas: Keys
3. If the On/Off key switch is damaged – replace the Relay
FPC.
1.2.4 Camera Key
Check:
Inspect the external area of the Camera Key.
Action:
If dirty – clean it.
Troubleshooting Guide (mech)
Check:
Inspect the BtB connector of Relay FPC to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the Relay FPC is damaged – replace it.
4. Replace Main PBA.
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Problem Areas: Keys
Check:
Inspect the rubber of the Camera Key (a) and Camera Key
switch (b).
Action:
1. If dirty – clean them.
Troubleshooting Guide (mech)
2. If the rubber of the Camera Key is damaged – replace the
Front Assy.
3. If the On/Off key switch is damaged – replace the Relay
FPC.
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Problem Areas
1.3 Touch Screen
1.3.1 Touch Screen malfunction
Check:
Inspect the touch screen of the Front Assy.
Action:
1. If dirty – clean it.
Troubleshooting Guide (mech)
2. If scratched or damaged – replace the Front Assy.
Check:
Inspect the BtB connector of Relay FPC to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the Relay FPC is damaged – replace it.
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Problem Areas
Check:
Inspect the BtB connector of Relay FPC to Front Assy.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the Relay FPC is damaged – replace it.
Troubleshooting Guide (mech)
Check:
Inspect the BtB connector of FPC on Front Assy.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the FPC is damaged – replace Front Assy.
4. Replace Main PBA.
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Problem Areas
1.4 Display
1.4.1 Graphics & Illumination
Check:
Check whether the phone vibrates after the on/off key has
been pressed.
Action:
If the activation described above is not detected, refer to
section 1.1 ‘Power’.
Troubleshooting Guide (mech)
2. If scratched or damaged – replace the Front Assy.
Check:
Inspect the BtB connector of Relay FPC to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the Relay FPC is damaged – replace it.
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Problem Areas
1.5 LED/Illumination
1.5.1 LED/Illumination
Check:
Inspect external port of LED on the Front Assy.
Action:
1. If dirty – clean it.
Troubleshooting Guide (mech)
Check:
Inspect the Lightguide 3 LED.
Action:
1. If not properly assembled – reassemble it.
2. If dirty – clean it.
3. If damaged – replace it.
Check:
Inspect the LED on Main PBA.
Action:
1. If dirty or oxidized – clean it.
2. Replace Main PBA
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Problem Areas
1.6 Speaker
1.6.1 Loudspeaker
Check:
Inspect the Loudspeaker external port on the Front Assy.
Action:
1. If clogged – clean it.
Troubleshooting Guide (mech)
2. If damaged – replace the Front Assy.
Check:
Inspect the contact pads on the Relay FPC and the contact
pins on the Loudspeaker B.
Action:
1. If dirty – clean them.
2. If the contact pins of the Loudspeaker B or the
Loudspeaker B are damaged – replace it.
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Problem Areas: Speaker
3. If the contact pads on the Relay FPC are damaged replace the Relay FPC.
Check:
Inspect the BtB connector of Relay FPC to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
Troubleshooting Guide (mech)
3. If the Relay FPC is damaged – replace it.
4. Replace Main PBA.
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Problem Areas
1.7 Earphone
1.7.1 Ear Speaker
Check:
Inspect the external port of Ear Speaker on the Front Assy.
Action:
1. If clogged – clean it.
Check:
Inspect the contact pads on the Main PBA and the contact
pins on the Loudspeaker.
Action:
1. If dirty – clean them.
Troubleshooting Guide (mech)
2. If the contact pins of the Loudspeaker or the Loudspeaker
are damaged – replace it.
3. Replace Main PBA.
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Problem Areas
1.8 Microphone
1.8.1 Primary Microphone
Check:
Inspect the Primary Microphone’s external port on the Front
Assy.
Action:
1. If clogged – clean it.
Troubleshooting Guide (mech)
Check:
Inspect the Holder Mic sub assembly on the Relay FPC.
Action:
1. If clogged – clean it.
3. If the Holder Mic sub assembly is damaged – replace it.
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Problem Areas: Microphone
Check:
Inspect the BtB connector of Relay FPC to Front Assy.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
Troubleshooting Guide (mech)
3. If the Relay FPC is damaged – replace it.
Check:
Inspect the BtB connector of Relay FPC to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the Relay FPC is damaged – replace it.
4. Replace Main PBA.
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Problem Areas: Microphone
1.8.1 Secondary Microphone
Check:
Inspect the external port of secondary microphone on the
Front Assy.
Action:
1. If clogged – clean it.
Check:
Inspect the BtB connector of AudioJack to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
Troubleshooting Guide (mech)
3. If the Audio Jack is damaged – replace it.
4. Replace Main PBA.
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Problem Areas
1.9 Vibrator
1.9.1 Vibrator not generating alerts
Check:
Inspect the BtB connector of Sub PBA-B.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
Troubleshooting Guide (mech)
3. If the Relay FPC is damaged – replace it.
4. Replace Sub PBA-B
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Problem Areas
1.10 Camera
1.10.1 Main Camera
Check:
Inspect the external area of camera window.
Action:
1. If dirty – clean it.
Troubleshooting Guide (mech)
2. If scratched or damaged – replace the Rear Panel.
Check:
Inspect the BtB connector of Main Camera to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the BtB connector or the Main Camera is damaged –
replace the Main Camera.
4. Replace Main PBA.
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Problem Areas: Camera
1.10.2 Video Call Camera defects
Check:
Inspect the external area of the video camera window.
Action:
1. If dirty – clean it.
Troubleshooting Guide (mech)
2. If scratched or damaged – replace the Front Assy.
Check:
Inspect the Zif connector of Sub Camera to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the Sub Camera is damaged – replace the Sub
Camera.
4. Replace Main PBA.
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Problem Areas
1.11 Flash LED
1.11.1 Flash LED not flashing
Check:
Inspect the external area of the flash LED Light.
Action:
1. If dirty – clean it.
Troubleshooting Guide (mech)
2. If scratched or damaged – replace the Rear Panel.
Check:
Inspect the Flash LED on Main PBA.
Action:
1. If dirty – clean it.
2. Replace Main PBA.
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Problem Areas
1.12 Bluetooth and WLAN
1.12.1 Bluetooth or WLAN connection
failure
Check:
Inspect the Antenna BT + WLAN contact pad and the
contact pins on main PBA.
Action:
1. If dirty or oxidized – clean the pads and pins.
Troubleshooting Guide (mech)
2. If the contact pad on Antenna BT + WLAN is damaged –
replace the Antenna BT + WLAN.
3. If the contact pin on Main PBA is damaged – replace Main
PBA.
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Problem Areas
1.13 NFC
1.13.1 NFC malfunctions
Check:
Inspect the NFC antenna contact pads on Rear Panel and
the contact pins on Main PBA.
Action:
1. If dirty or oxidized – clean the pads and pins.
Troubleshooting Guide (mech)
2. If the NFC antenna contact pads are damaged – replace
the Rear Panel.
3. If the contact pins on main PBA are damaged – replace
Main PBA.
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Problem Areas
1.14 GPS
1.14.1 GPS malfunctions
Check:
Inspect the contact pads on Sub Antenna and the contact
pins on Main PBA.
Action:
1. If dirty or oxidized – clean the pads and pins.
Troubleshooting Guide (mech)
2. If the Sub Antenna contact pad is damaged – replace the
Sub Antenna.
3. If the contact pins on main PBA are damaged – replace
Main PBA.
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Problem Areas
1.15 Compass
1.15.1 Compass fails
Check:
Inspect the BtB connector of Relay FPC to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
Troubleshooting Guide (mech)
3. If the Relay FPC is damaged – replace it.
4. If the contact pins on main PBA are damaged – replace
Main PBA.
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Problem Areas
1.16 Accelerometer
1.16.1 Accelerometer test fails
Action:
1. Follow the 1289-2983 Sony Mobile Repair Application –
mechanical to run the Accelerometer Calibration.
2. Replace Main PBA.
Troubleshooting Guide (mech)
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Problem Areas
1.17 Gyroscope
1.17.1 Gyroscope test fails
Action:
1. Follow the 1289-2983 Sony Mobile Repair Application –
mechanical to run the Gyroscope Calibration.
2. Replace Main PBA.
Troubleshooting Guide (mech)
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Problem Areas
1.18 Ambient Light Sensor
1.18.1 Light Sensor malfunctions
Check:
Inspect the external window area of light sensor on the Front
Assy.
Action:
1. If dirty – clean it.
Troubleshooting Guide (mech)
2. If scratched or damaged – replace the Front Assy.
Check:
Inspect the BtB connector of Audio Jack to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the Audio Jack is damaged – replace it.
4. Replace Main PBA.
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Problem Areas
1.19 Proximity Switch
1.19.1 Proximity switch malfunctions
Check:
Inspect the external window area of proximity switch.
Action:
1. If dirty – clean it.
Troubleshooting Guide (mech)
2. If scratched or damaged – replace the Front Assy.
Check:
Inspect the BtB connector of Audio Jack to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
3. If the Audio Jack is damaged – replace it.
4. Replace Main PBA.
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Problem Areas
1.20 Pressure Sensor
1.20.1 Pressure Sensor test fails
Replace Main PBA.
Troubleshooting Guide (mech)
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Problem Areas
1.21 Water Resistance
1.21.1 Water Resistance fails
Check:
Inspect the Cap SD.
Action:
1. If dirty – clean it.
2. If not properly assembled – disassemble and reassemble.
Troubleshooting Guide (mech)
3. If the Cap SD is damaged – replace it.
Run the Water Resistance Test again!
Check:
Inspect the Cap USB.
Action:
1. If dirty – clean it.
2. If not properly assembled – disassemble and reassemble.
3. If the Cap USB is damaged – replace it.
Run the Water Resistance Test again!
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Problem Areas: Water Resistance
Check:
Inspect the Audio Jack hole.
Action:
If damaged – replace the Audio Jack and Adhesive WP
Audio Jack.
Run the Water Resistance Test again!
Troubleshooting Guide (mech)
Check:
Inspect the Magnetic Connector.
Action:
If not properly assembled or damaged – replace it.
Run the Water Resistance Test again!
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Problem Areas: Water Resistance
Check:
Inspect the primary microphone port.
Troubleshooting Guide (mech)
Action:
If damaged – replace Gore Sheet(1
st
mic).
Run the Water Resistance Test again!
Check:
Inspect the secondary microphone port.
Action:
If damaged – replace the Front Assy.
Run the Water Resistance Test again!
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Problem Areas: Water Resistance
Check:
Inspect the Ear Speaker.
Action:
If damaged – replace the Grill Receiver.
Run the Water Resistance Test again!
Troubleshooting Guide (mech)
Check:
Inspect Holder Speaker sub assembly.
Action:
1. If dirty – clean it.
2. If not properly assembled – disassemble and
reassemble.
3. If the Holder Speaker sub assembly is damaged – replace
the Holder Speaker sub assembly and Adhesive WP holder
speaker.
Run the Water Resistance Test again!
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Problem Areas: Water Resistance
Check:
Inspect Loudspeaker B.
Action:
1. If the Loudspeaker B is damaged – replace the
Loudspeaker B and Adhesive WP Speaker.
Run the Water Resistance Test again!
Troubleshooting Guide (mech)
Check:
Inspect the edge of Front Assy for damage and gap.
Action:
1. If the edge of Front Assy has gap – replace it.
2. If the Front Assy is damaged – replace it.
Run the Water Resistance Test again!
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Problem Areas: Water Resistance
Check:
Inspect the edge of Rear Panel for damage and gap.
Action:
1. If the edge of Rear Panel has gap – reassembly it.
2. If damaged – replace it.
Run the Water Resistance Test again!
Troubleshooting Guide (mech)
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Problem Areas
1.22 Real Time Clock
1.22.1 Real time clock test fails
Action:
Replace Main PBA.
Troubleshooting Guide (mech)
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Problem Areas
1.23 Total call time
1.23.1 Total call time fails
Action:
Replace Main PBA.
Troubleshooting Guide (mech)
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Problem Areas
1.24 External Memory
1.24.1 Memory Card not detected
Check:
Inspect that if a memory card is properly inserted.
Action:
If not properly inserted – insert the memory card correctly.
Check:
Inspect the memory card holder on Main PBA.
Action:
1. If dirty or clogged – clean the holder.
2. Replace Main PBA.
Troubleshooting Guide (mech)
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Problem Areas
1.25 Security
1.25.1 Security fails
Action:
Replace Main PBA.
Troubleshooting Guide (mech)
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Problem Areas
1.26 FM Radio
1.26.1 No/Poor FM Radio reception
Check:
Inspect the external port of the Front Assy.
Action:
1. If dirty or oxidized – clean it.
Check:
Inspect the BtB connector of Audio Jack to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
Troubleshooting Guide (mech)
3. If the BtB connector or Audio Jack is damaged – replace
the Audio Jack.
4. Replace Main PBA.
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Problem Areas
1.27 Battery Health test
1.27.1 Battery Health test fails
N/A.
Troubleshooting Guide (mech)
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Problem Areas
1.28 Flip Slider Counter
1.28.1 Flip Slider Counter fails
N/A. Not slider phone.
Troubleshooting Guide (mech)
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Problem Areas
1.29 Verify Certificates
1.29.1 Verify Certificates fails
Action:
N/A.
Troubleshooting Guide (mech)
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Problem Areas
1.30 IrDA Test
1.30.1 IrDA test fails
N/A. No IrDA functionality in the phone.
Troubleshooting Guide (mech)
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Problem Areas
1.31 TV-Out Test
1.31.1 TV-Out test fails
Check:
Inspect the USB connector.
Action:
1. If dirty or oxidized – clean the connector.
2. Replace Main PBA.
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Troubleshooting Guide (mech)
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Problem Areas
1.32 Network & Signal
1.32.1 No/Poor signal
Check:
Inspect the contact pads on the Main Antenna and the
contact pins on Sub PBA-A and Sub PBA-B.
Action:
1. If dirty or oxidized – clean the pads and pins.
Troubleshooting Guide (mech)
2. If the contact pads are damaged – replace the Main
Antenna.
3. If the contact pins on Sub PBA-A are damaged – replace
the Sub PBA-A.
4. If the contact pins on Sub PBA-B are damaged – replace
the Sub PBA-B.
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Problem Areas: Network & Signal
Check:
Inspect the RF connector of RF cable to the Sub PBA-A.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
Troubleshooting Guide (mech)
3. If the RF connector on Sub PBA-A is damaged – replace
the Sub PBA-A.
4. If the RF cable is damaged – replace the RF cable.
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Problem Areas: Network & Signal
Check:
Inspect the RF connector of RF cable to the Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
Troubleshooting Guide (mech)
3. If the RF cable is damaged – replace the RF cable.
4. Replace Main PBA.
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Problem Areas
1.33 SIM
1.33.1 SIM not detected
Check:
Inspect the external port of the SIM card holder and check if
a SIM card can be properly inserted.
Action:
If dirty or clogged – clean the external port.
Troubleshooting Guide (mech)
Check:
Inspect the Sim Tray.
Action:
1. If the Sim Tray is damaged – Replace it.
Check:
Inspect the SIM card holder on Main PBA.
Action:
1. If dirty or clogged – clean the holder.
2. Replace Main PBA.
1.33.2 Incorrect Nano SIM indicated
Check:
Check whether the phone is locked to a particular operator
and whether the correct operator Nano SIM is being used.
Action:
1. Use a proper operator Nano SIM or test Nano SIM.
2. Replace Main PBA.
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Problem Areas
1.34 Charging
1.34.1 Battery will not charge by USB
connector
Check:
Inspect the USB connector.
Action:
1. If dirty or oxidized – clean the connector.
2. Replace Main PBA.
Check:
Inspect the BtB connector of the Embedded Battery to Main
PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean the both sides of the BtB
connector.
Troubleshooting Guide (mech)
3. If the BtB connector, the FPC or Embedded Battery is
damaged – replace the Embedded Battery.
1.34.2 Battery will not charge by
charge pad
Check:
Inspect the external port of the Magnetic connector.
Action:
If dirty or oxidized – clean it.
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Problem Areas: Charging
Check:
Inspect the BtB connector of the Charge FPC to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean the both sides of the BtB
connector.
3. If the BtB connector or the FPC is damaged – replace the
Charge FPC.
Troubleshooting Guide (mech)
Check:
Inspect the contact pins on Charge FPC and pads on
Magnetic connector.
Action:
1. If dirty or oxidized – clean the pins and pads.
2. If the contact pads of Magnetic connector are damaged –
replace the Magnetic connector.
3.
Replace Main PBA.
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Problem Areas
1.35 Audio Jack test
1.35.1 Connection to headset fails
Check:
Inspect the external port of the Audio Jack.
Action:
1. If dirty or oxidized – clean it.
Check:
Inspect the BtB connector of Audio Jack to Main PBA.
Action:
1. If not properly connected – disconnect and reconnect it.
2. If dirty or oxidized – clean it.
Troubleshooting Guide (mech)
3. If the BtB connector or Audio Jack is damaged – replace
the Audio Jack.
4. Replace Main PBA.
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Problem Areas
1.36 Data Communication
1.36.1 Data transfer via System
Connector fails
Check:
Inspect the USB connector.
Action:
1. If dirty or oxidized – clean the connector.
2. Replace Main PBA.
Troubleshooting Guide (mech)
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2 Revision History
Rev. Date Changes / Comments
1 2014-09-12 Initial release
2 2014-09-22 Added D6616
Troubleshooting Guide (mech)
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