This is the Xperia™ XZ Premium User guide for the Android™ 7.1.1 software
version. If you're not sure which software version your device is running, you can
check it in the Settings menu.
System and application updates may change how features in your device are presented. For
more information about software updates, see
To check the current software version of your device
1From your Home screen, tap
2Find Settings > About phone > Android™ version.
To find the model number and name of your device
1From your Home screen, tap
2Find and tap .
The device model number and name are displayed.
.
.
Limitations to services and features
Some of the services and features described in this User guide may not be
supported in all countries or regions, or by all networks or service providers. The
GSM International Emergency Number can always be used in all countries, regions,
networks and by all service providers, provided that the device is connected to the
mobile network. Please contact your network operator or service provider to
determine the availability of any specific service or feature and whether additional
access or usage fees apply.
The use of certain features and applications described in this guide may require
access to the internet. You may incur data connection charges when you connect
to the internet with your device. Contact your wireless service provider for more
information.
Do not cut your SIM card, as this may damage your device.
1Drag out the memory card tray and the SIM card tray.
2Place the SIM card securely in the SIM card tray, as shown in the illustration.
3Place the memory card securely in the memory card tray, as shown in the
illustration.
4Gently push first the SIM card tray, then the memory card tray, back into their
slots until they fit into place.
To remove the nano SIM card
1Turn o your device.
2With the screen facing down, open the nano SIM/Memory card slot cover.
3Drag out tray 1 and tray 2 using your fingernail.
4Remove the nano SIM card, then gently push the tray back into the slot until
1Turn o your device.
2With the device facing down, open the nano SIM/Memory card slot cover.
3Remove the memory card from the tray.
4Close the nano SIM/Memory card slot cover.
Screen protection
Before using your device, remove the protection film by pulling up on the protruding tab.
It is recommended to protect your device with a Sony branded screen cover or a
protector intended for your Xperia™ model. The use of third party screen
protection accessories may prevent your device from working correctly by covering
sensors, lenses, speakers, or microphones and can invalidate the warranty.
Starting your device for the first time
It is recommended that you charge the battery for at least 30 minutes before
starting up your device for the first time. You can still use your device while it is
charging. For more information on charging, see
The first time you start your device, a setup guide helps you to configure basic
settings, personalise your device and sign in to your accounts, for example a
Google™ account.
To turn on the device
Charging your device
on page 43.
It is important to use the USB Type-C™ cable (provided) when charging your device, as
other types of USB cables can damage your device. It is recommended to charge the battery
for at least 30 minutes before you turn on the device for the first time.
1Press and hold down the power key until the device vibrates.
2Enter your SIM card PIN when requested, then tap .
3Wait a moment for the device to start.
Your SIM card PIN is initially supplied by your network operator, but you can change it later
from the Settings menu. To correct a mistake made while entering your SIM card PIN, tap
.
To turn o the device
1Press and hold down the power key until the options menu opens.
2In the options menu, tap Power o.
It may take a while for the device to shut down.
Why do I need a Google™ account?
Your Xperia™ device from Sony runs on the Android™ platform developed by
Google. A range of Google applications and services is available on your device
when you purchase it, for example, Gmail™, Google Maps™, YouTube™ and the
Play Store™ application, which gives you access to the Google Play™ online store
for downloading Android applications. To get the most out of these services, you
need a Google account. For example, a Google account enables you to do the
following:
•Download and install applications from Google Play.
•Synchronise your email, contacts and calendar using Gmail.
•Chat with friends using the Duo™ application.
•Synchronise your browsing history and bookmarks using the Google Chrome™
web browser.
•Identify yourself as the authorised user after a software repair using Xperia™
Companion.
•Remotely find, lock or clear a lost or stolen device using the Android Device
Manager services.
For more information about Android and Google, go to
http://support.google.com
.
It is crucial that you remember your Google account username and password. In some
situations, you may need to identify yourself for security reasons using your Google
account. If you fail to give your Google username and password in such situations, your
device is locked. Also, if you have more than one Google account, make sure to enter the
details for the relevant account.
To set up a Google™ account on your device
1From your Home screen, tap .
2Find and tap Settings > Accounts & sync > Add account > Google.
3Follow the registration wizard to create a Google™ account, or sign in if you
already have an account.
You can also sign in to or create a Google™ account from the setup guide the
start your device. Alternatively, you can go online and create an account at
www.google.com/accounts
.
first time you
To remove a Google™ account
1From your Home screen, tap .
2Tap Settings > Accounts & sync > Google.
3Select the Google™ account that you want to remove.
4Tap
> Remove account.
5Tap Remove account again to confirm.
If you remove your Google™ account, any security features that are linked to your Google™
account will no longer be available.
Your device includes security options, strongly recommended in case of loss or
theft:
•Set a secure screen lock on your device using a PIN, password or pattern to prevent
anyone from accessing or resetting your device.
•Add a Google™ account to prevent others from using your device if it gets stolen
or wiped.
•Activate the Android™ Device Manager web service. Using this service, you can
remotely locate, lock or clear a lost device.
Verifying the ownership of your device
Certain protection features require you to either unlock your screen with your PIN,
password, pattern, or enter your Google™ account information. Below are
examples of protection features and their required credentials:
Factory Data Reset
protection
Android™ Device
Manager
You must unlock your screen before you are allowed to perform
a Factory Data Reset.
If you remotely reset your device using this service, you must
enter the username and password for a Google account. The
device must be connected to the internet before the setup
process can be completed. Otherwise, you will not be able to use
your device after the reset.
Xperia™
Companion
software repair
For Android Device Manager, it is necessary to enter information from a Google account.
This can be any Google account which you have set up on the device as an owner. If you
cannot provide the relevant account information during a setup process, you won't be able
to use the device at all.
You must enter your Google account username and password
when you start the device after the repair is complete.
Screen lock
Fingerprint functionality is not available in the US market.
There are several screen lock options available. The security level of each lock type
is listed below in order of weakest to strongest:
•Swipe: no protection, but you have quick access to the Home screen.
•Pattern: draw a simple pattern with your finger to unlock your device.
•PIN: enter a numeric PIN of at least four digits to unlock your device.
•Password: enter an alpha-numeric password to unlock your device.
•Fingerprint: place your registered finger on the power key to unlock your device.
It is very important that you remember your screen lock pattern, PIN or password.
If you forget this information, it may not be possible to restore important data such
as contacts and messages. If you have set up a Microsoft® Exchange ActiveSync®
(EAS) account on your Xperia™ device, the EAS security settings may limit the lock
screen type to only a PIN or password. This occurs when your network
administrator specifies a lock screen type for all EAS accounts for enterprise
security reasons. Contact the network administrator of your company or
organisation to check what network security policies are implemented for mobile
devices.
1From your Home screen, tap .
2Find and tap Settings > Lock screen & security > Screen lock.
3Confirm your current screen lock, choose an option and follow the
instructions on your device.
To create a screen lock pattern
1From your Home screen, tap .
2Find and tap Settings > Lock screen & security > Screen lock > Pattern.
3Choose an option and follow the instructions on your device.
If you enter an incorrect lock pattern five times in a row, you must wait 30 seconds before
trying again.
To change the screen lock pattern
1From your Home screen, tap
.
2Find and tap Settings> Lock screen & security > Screen lock.
3Draw your screen unlock pattern.
4Tap Pattern, choose an option and follow the instructions on your device.
To create a screen lock PIN
1From your Home screen, tap
.
2Find and tap Settings > Lock screen & security > Screen lock > PIN.
3Choose an option. Enter a numeric PIN, then tap CONTINUE.
4Re-enter and confirm your PIN, then tap OK.
To create a screen lock password
1From your Home screen, tap
.
2Find and tap Settings > Lock screen & security > Screen lock > Password.
3Choose an option and follow the instructions on your device.
To activate the Swipe unlock function
1From your Home screen, tap
.
2Find and tap Settings > Lock screen & security > Screen lock.
3Draw your screen unlock pattern, or enter your PIN or password depending
on which of these screen lock types is enabled.
4Tap Swipe, then tap YES, REMOVE.
Fingerprint unlock
Fingerprint functionality is not available in the US market.
You can use your fingerprint to quickly unlock your device. To use this feature, you
need to register a fingerprint and enable this feature in the Fingerprint Manager
first.
The pattern, PIN or password screen lock you set up serves as a backup unlock
method if you enable the Fingerprint unlock option.
Selecting other screen lock types will clear all
To unlock the device using your fingerprint
•With the lock screen active, place your finger on the power key so that the
device can scan your fingerprint and unlock the screen. Make sure that you
use a finger that you have registered in Fingerprint Manager.
fingerprint settings.
If you fail to unlock the screen using your
backup pattern, PIN or password instead.
If you’ve forgotten your screen lock PIN, password or pattern, you may be able to
reset it using the. Android™ Device Manager or Xperia™ Companion to erase
security layer or content from your device.
To activate Android Device Manager, see
Device Manager
on page 20.
To activate Xperia™ Companion services, see
Finding a lost device using Android™
Repairing the device software
page 151.
To reset the screen lock using Android™ Device Manager
1Sign in using the same Google account that you have set up on your device.
2From your Home screen, tap
.
3Find and tap Settings > Google > Security.
4Tap the slider beside Allow remote lock and erase and tap Activate this
device administrator.
5To verify that Android Device Manager can locate your device after you
activate the service, go to
www.google.com/android/devicemanager
and
sign in using your Google account.
Fingerprint Manager
Fingerprint functionality is not available in the US market.
Fingerprint Manager registers fingerprint information that can be used as an
additional security method for unlocking your device or authenticating purchases.
You are allowed to register a maximum of 5 fingerprints on your device.
Before using the Fingerprint sensor, make sure the sensor is clean and without any visible
moisture.
on
To register a fingerprint for the first time
1From your Home screen, tap .
2Find and tap Settings > Lock screen & security > Fingerprint Manager.
3Tap NEXT, then confirm your pattern, PIN or password if prompted.
4Follow the on-screen instructions to complete fingerprint registration.
When registering a fingerprint for the first time, you are also prompted to set up a pattern,
PIN or password as a security backup if you have not already done so.
The Fingerprint sensor is on the power key and not on the screen of your device. Before
using the Fingerprint sensor, make sure the sensor is clean and without any visible
moisture.
To register additional fingerprints
1From your Home screen, tap
.
2Find and tap Settings > Lock screen & security > Fingerprint Manager.
3Confirm your pattern, PIN or password.
4Tap
, then follow the on-screen instructions.
To delete a registered fingerprint
1From your Home screen, tap
.
2Find and tap Settings > Lock screen & security > Fingerprint Manager.
3Tap the registered fingerprint, then tap DELETE > DELETE.
To rename a registered fingerprint
1From your Home screen, tap
.
2Find and tap Settings > Lock screen & security > Fingerprint Manager.
3Tap a registered fingerprint in the list and then enter a fingerprint name.
4Tap OK.
The Smart Lock feature lets you set your device to unlock automatically in certain
situations, for example, when connected to a Bluetooth® device or when carrying it
with you. When Smart Lock is enabled you still need to unlock your device
manually after restarting, and after leaving the device inactive for 4 hours.
Choose from the following Smart Lock settings:
•On-body detection: Keep your device unlocked when carrying it with you.
•Trusted places: Keep your device unlocked when in a familiar, secure location,
such as your home.
•Trusted devices: Keep your device unlocked when a trusted Bluetooth® or NFC
device is connected.
•Trusted face: Unlock your device by looking at it.
•Trusted voice: Use voice recognition to unlock your device from the lock screen or
while it’s charging, and activate Google™.
The Smart Lock feature is developed by Google™, so its functionality may be changed or
updated over time. Furthermore the feature may not be available in every market, country
or region.
To enable Smart Lock
1Set a pattern, PIN or password as a screen lock if you have not already done
so.
2From your Home screen, tap
3Find and tap Settings > Lock screen & security > Trust agents.
4Tap the Smart Lock (Google) slider to enable the function.
5Tap the back arrow next to Trust agents.
6Find and tap Smart Lock.
7Enter your pattern, PIN or password. You need to enter these credentials
whenever you want to change your Smart Lock settings.
8Select a Smart Lock type.
.
To set up or remove trusted face
1From your Home screen, tap
.
2Find and tap Settings > Lock screen & security > Smart Lock > Trusted face.
3Tap SET UP > NEXT. Follow the instructions on your device, then tap
FINISHED.
4To remove a trusted face, tap Remove trusted face > REMOVE.
For enhanced accuracy, tap Trusted face > Improve face-matching.
To set up trusted voice
1From your Home screen, tap .
2Find and tap Settings > Lock screen & security > Smart Lock > Trusted
voice.
3Follow the instructions on your device.
Keeping your device unlocked while you’re carrying it
Using the On-body detection feature, you can keep your device unlocked while
you're carrying it in your hand or in a pocket or bag. The accelerometer in your
device keeps your device unlocked while it senses that it's being carried. The
device locks when the accelerometer detects that the device has been put down.
When you use the On-body detection feature, you need to be aware of the
following behaviours:
•Any time you put your device down and it senses that it's no longer being carried,
it locks automatically.
•The device can take up to one minute to lock.
•After you get into a car, bus, train or other land vehicle, your device can take
•Note that when you get on an airplane or a boat (or another non-land based
vehicle), your device may not lock automatically, so make sure to lock it manually if
needed.
•When you pick up your device again or get out of the vehicle, just unlock it once
and your device then stays unlocked for as long as you have it on you.
The On-body detection feature can't distinguish whose body is connected. If you give your
device to someone else while it's unlocked using On-body detection, your device may stay
unlocked for the other user. Keep in mind that On-body detection as a security feature is
less secure than a pattern, PIN, or password.
To enable or disable On-body detection
1From your Home screen, tap .
2Find and tap Settings > Lock screen & security > Smart Lock > On-body
detection.
3Tap the slider to enable the function, then tap CONTINUE. To disable the
function tap the slider beside On.
Connecting to trusted devices
If you have a device that you connect to regularly using Bluetooth® or NFC, for
example, a home entertainment system or a fitness tracker, you can add it as a
trusted device and bypass the added security of the lock screen to save time. This
feature is suitable if you’re normally in a secure place when you use this device. In
some cases, you may still need to manually unlock your device before a trusted
device can be connected.
It is not recommended to add devices that are constantly connected to your device as
trusted devices, for example, Bluetooth® keyboards or mice.
As soon as a trusted device is switched o or moves out of range, your screen locks and
you need your PIN, pattern or password to unlock it.
To add or remove a trusted Bluetooth® device
1Make sure your device is paired and connected to the Bluetooth® device that
you want to add as a trusted device.
2From your Home screen, tap
.
3Find and tap Settings > Lock screen & security > Smart Lock.
4In the Smart lock menu tap Trusted devices > ADD TRUSTED DEVICE >
Bluetooth.
5Tap a device name to select it from the list of connected and paired devices,
then tap YES, ADD.
6To remove a paired device, select it from the list and tap REMOVE TRUSTED
DEVICE.
To add or remove a trusted NFC device
1Make sure your device is paired and connected to the Bluetooth® device that
you want to add as a trusted device.
2Find and tap Settings > Lock screen & security > Smart Lock.
3Tap Trusted devices > ADD TRUSTED DEVICE > NFC.
4Follow the on-screen instructions.
5To remove a paired device, select it from the list and tap REMOVE TRUSTED
DEVICE
Making sure you're secure when using trusted devices
Dierent Bluetooth® devices support dierent Bluetooth® standards and security
capabilities. There's a possibility that someone could keep your Xperia™ device
unlocked by imitating your Bluetooth® connection, even if your trusted device is no
longer nearby. Your device is not always able to determine whether your
connection is secure from someone trying to imitate it.
When your device can't determine whether you're using a secure connection, you'll
get a notification on your Xperia™ device and may need to manually unlock it
before the trusted device can keep it unlocked.
Bluetooth® connectivity range can vary depending on factors like the model of your device,
the connected Bluetooth® device, and your environment. Depending on these factors,
Bluetooth® connections can work over distances up to 100 metres.
Connecting to trusted places
When the Trusted places feature is set up, the lock screen security on your Xperia™
device gets disabled when you are in a designated trusted location. For this feature
to work, you must have an internet connection (preferably over Wi-Fi) and allow
your device to use your current location.
To set up trusted places, first make sure that high accuracy location mode or
battery-saving location mode is enabled on your device before you add home or
custom locations.
The exact dimensions of a trusted location are an estimate and may extend beyond the
physical walls of your home or other areas that you have added as a trusted locations. This
feature can keep your device unlocked within a radius of up to 80 metres. Also be aware
that location signals can be replicated or manipulated. Someone with access to specialised
equipment could unlock your device.
To add your home location
1From your Home screen, tap
2Find and tap Settings > Lock screen & security > Smart Lock > Trusted
places > Home.
3To enter the desired location type the address in the search bar. Your device
searches for the entered location.
.
To edit your home location
1From your Home screen, tap
.
2Find and tap Settings > Lock screen & security > Smart Lock > Trusted
places.
3Select your home location.
4Tap Edit.
5In the search bar, enter the location that you want to use as your home
location.
If other residences share your street address, you can add the actual location of your home
within the building complex as a custom place.
To remove your home location
1From your Home screen, tap .
2Find and tap Settings > Lock screen & security > Smart Lock > Trusted
places > Home.
3Tap Edit >
.
Using custom locations
You can add any location as a trusted, custom place where your device can remain
unlocked.
2Find and tap Settings > Lock screen & security > Smart Lock > Trusted
places.
3Tap Add trusted place.
4To use your current location as a custom place, tap Select this location.
5Alternatively, to enter another location, tap and type the address. Your
device searches for the entered location. Tap the suggested address, to use
it.
6To fine-tune the location, tap the back arrow next to the address, drag the
location pin to the desired location, then tap Select this location.
To edit a custom place
1From your Home screen, tap
2Find and tap Settings > Lock screen & security > Smart Lock > Trusted
places.
3Select the place that you want to edit.
4Tap Edit Address.
5To enter another location, tap
searches for the entered location. To use the suggested address, tap the
address.
6To fine-tune the location, tap the back arrow next to the address, drag the
location pin to the desired location, then tap Select this location.
To remove a custom place
1From your Home screen, tap
2Find and tap Settings > Lock screen & security > Smart Lock > Trusted
places.
3Select the place that you want to remove.
4Tap Delete.
.
and then type the address. Your device
.
SIM card protection
You can lock and unlock each SIM card that you use in your device with a PIN
(Personal Identification Number). When a SIM card is locked, the subscription
linked to the card is protected against misuse, meaning that you have to enter a
PIN every time you start your device.
If you enter the PIN incorrectly too many times, your SIM card will get blocked. You
then need to enter your PUK (Personal Unblocking Key) and a new PIN. Your PIN
and PUK are supplied by your network operator.
To set up or remove a SIM card lock
1From the Home screen, tap
2Find and tap Settings > Lock screen & security > Set up SIM card lock.
3Tap the Lock SIM card slider to enable or disable the SIM card lock.
4Enter the SIM card PIN and tap OK. The SIM card lock is now active and you
will be prompted to enter the PIN every time you restart the device.
To change the SIM card PIN
1From the Home screen, tap
2Find and tap Settings > Lock screen & security > Set up SIM card lock.
3Tap Change SIM PIN.
4Enter the old SIM card PIN and tap OK.
5Enter the new SIM card PIN and tap OK.
6Re-type the new SIM card PIN and tap OK.
1Enter the PUK code and tap .
2Enter a new PIN code and tap .
3Re-enter the new PIN code and tap .
If you enter an incorrect PUK code too many times, you need to contact your network
operator to get a new SIM card.
Finding the identification number of your device
Your device has a unique identification number. This number is referred to as the
IMEI (International Mobile Equipment Identity). You should keep a copy of this
number. You may require it, for example, when you access the Xperia™ Care
support service to register your device. Also, if your device is stolen, some network
providers can use this number to stop the device from accessing the network in
your country or region.
To view your IMEI number on the label strip
1Open the nano SIM/Memory card slot cover.
2Remove the Memory card tray.
3Drag the strip outwards using your fingernail. The IMEI number is displayed
on the strip.
You can also view the IMEI number by opening the phone dialler and entering
To view your IMEI number via the device settings
1From your Home screen, tap
2Find and tap Settings > About phone > Status > IMEI information.
.
*#06#.
Finding a lost device using Android™ Device Manager
Google™ oers a location and security web service called Android Device
Manager. If you lose your device, you can use Android Device Manager to:
•Ring or lock your device, erase everything on it, or add a phone number to the lock
screen.
For additional information about Android Device Manager, go to
www.support.google.com
Android Device Manager does not work if your device is turned o or if it does not have a
connection to the internet. The Android Device Manager service may not be available in all
countries or regions.
.
To activate Android™ Device Manager
1If you are sharing a device with multiple users, make sure that you are
logged in as the owner.
2Make sure that you have an active data connection and that location services
are enabled.
3From your Home screen, tap
.
4Find and tap Settings > Google > Security.
5Tap the sliders beside Remotely locate this device and Allow remote lock
and erase to enable both functions.
6If prompted, agree to the terms and conditions by tapping Activate this
device administrator.
7To verify that Android™ Device Manager can locate your device after you
activate the service, go to
www.android.com/devicemanager
and sign in
using your Google™ account.
You can also activate Android Device Manager from Lock screen & security under Device
administrators.
•Scroll quickly, for example, in a list or on a web page. You can stop the scrolling
movement by tapping the screen.
Locking and unlocking the screen
When your device is on and left idle for a set period of time, the screen darkens to
save battery power and locks automatically. This lock prevents unwanted actions
on the touchscreen when you are not using it. When you buy your device, a basic
screen swipe lock is already set. This means that you have to swipe left or upwards
on the screen to unlock it. You can change the security settings later and add other
kinds of locks. See
•When the screen is active, briefly press the power key
.
Home screen
The Home screen is the starting point for using your device. It's similar to the
desktop on a computer screen. Your Home screen can have up to twenty panes,
which extend beyond the regular screen display width. The number of Home
screen panes is represented by a series of dots at the lower part of the Home
screen. The highlighted dot shows the pane that is currently displayed.
Welcome to Xperia™ widget — Tap to open the widget and select a task such as copying content
1
from your old device or setting up Xperia™ services
2Dots — Represents the number of Home screen panes
You can add new panes to your Home screen (up to a maximum of twenty panes)
and delete panes. You can also set the pane that you want to use as the main
Home screen pane.
1Touch and hold any area on your Home screen until the device vibrates.
2Flick left or right to browse to the pane that you want to set as your main
Home screen pane, then tap
When Google Search & Now is enabled, the left-most pane is reserved for this service and
the main Home screen pane cannot be changed. For more information, see
& Now
on page 141.
.
Google Search
To add a pane to your Home screen
1Touch and hold any area on your Home screen until the device vibrates.
2To browse the panes, flick all the way to the right or left, then tap .
When Google Search & Now is enabled, the left-most pane is reserved for this service and
additional panes cannot be added to the left. For more information, see
Now
on page 141.
Google Search &
To delete a pane from your Home screen
1Touch and hold any area on your Home screen until the device vibrates.
2Flick left or right to browse to the pane that you want to delete, then tap
on the top right corner of the pane.
Home screen settings
To adjust the grid size of the screen
1Touch and hold any area on your Home screen until the device vibrates.
2Tap Grid, then select size.
3Tap Apply.
To disable or uninstall an application from the Home screen
Disabling a pre-installed app deletes all data, but the app can be enabled again from
Settings > Apps. Only downloaded apps can be fully uninstalled.
1Touch and hold any area on your Home screen until the device vibrates.
2Flick left or right to browse the panes. All applications that can be disabled
or uninstalled are indicated by .
3Tap the relevant application, then tap DISABLE if the app came pre-installed
on your device or OK if the app was downloaded and you would like to
uninstall it.
To adjust the size of icons on your Home screen
1Touch and hold any area on your Home screen until the device vibrates, then
tap .
2Tap Icon size, then select an option.
Application screen
The Application screen, which you open from the Home screen, contains the
applications that come pre-installed on your device as well as applications that you
download.
To view all applications on the Application screen
1From your Home screen, tap .
2Flick left or right on the Application screen.
To enable or disable the recommended apps listings
The first time you access the application screen you get the option to enable or
disable recommended apps listings. You can also enable or disable this feature
later by following the steps below:
1Touch and hold any area on your Home screen until the device vibrates, then
.
tap
2Tap the App recommendations slider.
To open an application from the Application screen
•When the Application screen is open, flick left or right to find the application,