This is the Xperia XZ1 User guide for the Android™ 9.0 software version. If you're
not sure which software version your device is running, you can check it in the
Settings menu.
System and application updates can present the features in your device in another way than
described in this User guide. The Android version might not be aected in an update. For
more information about software updates, see
To check the current software version and model number of your device
1Find and tap Settings > System > About phone.
2The current software version is displayed under Build number. The current
model number is displayed under Model.
Limitations to services and features
Some of the services and features described in this User guide may not be
supported in all countries or regions, or by all networks or service providers. The
GSM International Emergency Number can always be used in all countries, regions,
networks and by all service providers, provided that the device is connected to the
mobile network. Please contact your network operator or service provider to
determine the availability of any specific service or feature and whether additional
access or usage fees apply.
The use of certain features and applications described in this guide may require
access to the internet. You may incur data connection charges when you connect
to the internet with your device. Contact your wireless service provider for more
information.
Fingerprint functionality is not available in the US market.
Assembly – Single SIM
Your device only supports nano SIM cards. Single SIM devices allow you to use one
SIM card and a memory card.
The SIM and memory cards go in dierent parts of the nano SIM and memory card
tray. Make sure you don’t confuse the two.
For information on how to check if your device is Single SIM or Dual SIM, see
Finding the IMEI number(s) of your device
on page 15.
To prevent data loss, make sure you turn o your device or unmount the memory card
before you drag out the holder to remove the nano SIM card or memory card from the
device.
To insert the nano SIM card and the memory card
Do not cut your SIM card, as this may damage your device.
2Place the memory card securely in the memory card tray, in the correct
orientation as shown in the illustration.
3Place the SIM card securely in the SIM card tray, as shown in the illustration.
4Gently push the trays back into the slots until they fit into place.
Assembly – Dual SIM
Your device only supports nano SIM cards. Dual SIM devices support the use of
either two nano SIM cards or a nano SIM card and a memory card.
Dual SIM devices are not available in all markets or from all operators.
For information on how to check if your device is Single SIM or Dual SIM, see
Finding the IMEI number(s) of your device
To prevent data loss, make sure you turn o your device or unmount the memory card
before you drag out the holder to remove the nano SIM card (or cards) or memory card from
the device.
To insert the nano SIM cards
on page 15.
Do not cut your SIM cards, as this may damage your device.
1Drag out the nano SIM and memory card trays.
2Place the main SIM card securely in position for SIM1, as shown in the
illustration.
3Place the second SIM card (SIM 2) securely in the tray, in the correct
orientation, as shown in the illustration.
4Gently push the trays back into the slots until they fit into place.
Screen protection
Before using your device, remove the protection
Screen covers and protectors may help you protect your device against damage.
We recommend you use only those screen covers intended for your Xperia™
device. The use of third party screen protection accessories may prevent your
device from working correctly by covering sensors, lenses, speakers, or
microphones and can invalidate the warranty.
It is recommended that you charge the battery for at least 30 minutes before
starting up your device for the first time. You can still use your device while it is
charging. For more information on charging, see
page 34.
The first time you start your device, a setup guide helps you to configure basic
settings, personalise your device and sign in to your accounts, for example a
Google™ account.
To turn on your device
It is important to use the USB Type-C cable provided when charging your device, as other
types of USB cables can damage your device. It is recommended to charge the battery for at
least 30 minutes before you turn on your device for the first time.
1Press and hold down the power key until your device vibrates.
2Enter your SIM card PIN when requested, then tap
3Wait a moment for your device to start.
Your SIM card PIN is initially supplied by your network operator, but you can change it later
from the Settings menu. To correct a mistake made while entering your SIM card PIN, tap
.
To turn o the device
1Long press the power key until the Options menu opens.
2In the Options menu, tap Power o.
Charging your device
.
on
It may take a while for the device to shut down.
Why do I need a Google account?
Your Xperia device from Sony runs on the Android platform developed by Google.
A range of Google applications and services is available on your device when you
purchase it, for example, Gmail™, Google Maps™, YouTube™ and the Play Store™.
To get the most out of these services, you need a Google account. For example, a
Google account enables you to do the following:
•Download and install applications from Google Play™.
•Synchronise your email, contacts and calendar using Gmail.
•Chat with friends using the Duo™ application.
•Synchronise your browsing history and bookmarks using the Google Chrome™
web browser.
•Identify yourself as the authorised user after a software repair using Xperia
Companion.
•Remotely find, lock or clear a lost or stolen device using the Find my device
services.
For more information about Android and Google, go to
http://support.google.com
It is crucial to remember your Google account user name and password, since in some
situations, you may need it to identify yourself for security reasons. If you fail to give your
Google user name and password in such situations, your device is locked. Also, if you have
more than one Google account, make sure to enter the details for the relevant account.
.
To set up a Google account on your device
1Find and tap Settings > Accounts > Add account > Google.
2Follow the on-screen instructions to create a Google account, or sign in if
you already have an account.
You can also create a Google account using the setup guide when you
device, or go online later and create an account at
Your device includes security options, strongly recommended in case of loss or
theft.
When using a security option to protect your device, it is crucial to remember the details
provided at set up.
Screen lock
Set a secure screen lock on your device using a PIN, password, pattern or
fingerprint to prevent others from using your device without permission. Once the
screen lock is set, it is not possible to unlock the screen or erase the content via a
Erase all data (factory reset) without providing the screen lock information.
If you add your contact information on the screen lock, for example your email, this
information can be used to get your device back if you lose it.
Google account
Add a Google account so that you can use the Find my device service. In some
situations, you may also need to identify yourself for security reasons using your
Google account.
Find my device
Use the Find my device service to remotely locate, lock, unlock or erase the content
on a lost device. After you have signed in to your Google account, Find my device
is turned on by default.
SIM card lock
Lock your SIM cards with a PIN to protect your subscription against misuse. The PIN
is required every time you restart your device.
IMEI number
Keep a copy of the IMEI number. If your device is stolen, some network providers
can use this number to stop the device from accessing the network in your country
or region.
Backup
Back up the content on your device in case your device is damaged, lost or stolen.
Backing up and restoring content
See
on page 41.
Screen lock
Fingerprint functionality is not available in the US market.
When the screen is locked you have to unlock it with a swipe gesture or with your
personal pattern, PIN, password or fingerprint. Initially, the unprotected screen
swipe is set, but it is recommended to use a more secure screen lock to protect
your device.
The security level of each lock type is listed below in order of weakest to strongest:
•Swipe: no protection, but you have quick access to the Home screen.
•Pattern: draw a simple pattern with your finger to unlock your device.
•PIN: enter a numeric PIN of at least four digits to unlock your device.
•Password: enter an alpha-numeric password to unlock your device.
•Fingerprint: place your registered finger on the sensor to unlock your device.
Fingerprints need to be registered with Fingerprint Manager before use. To
configure the notifications on the lock screen, see
Notifications
on page 29.
To create or change a screen lock
It is very important that you remember your screen lock when using a pattern, PIN or
password. If you forget this information, it may not be possible to restore important data
such as contacts and messages. See troubleshooting tips for your device at
http://support.sonymobile.com
.
1Find and tap Settings > Lock screen & security > Screen lock.
2If requested, confirm your current screen lock.
3Choose an option and follow the on-screen instructions.
4When a secure screen lock is used, you can set the power key to lock the
screen, set the screen lock activation time and create a lock screen message
by pressing
If you use a Microsoft Exchange ActiveSync (EAS) account, the EAS security settings may
limit the lock screen type to only a PIN or password. Contact your network administrator to
check the implemented network security policies.
.
Unlocking your device automatically
The Smart Lock feature lets you set your device to unlock automatically in certain
situations, for example, when connected to a Bluetooth device or carrying it with
you.
The Smart Lock feature is available in most markets, countries or regions.
http://www.support.google.com/
Go to
information about the Smart Lock feature.
and search “smart lock” for more
To enable Smart Lock
1Set a pattern, PIN or password as a screen lock if you have not already done
so.
2Find and tap Settings > Lock screen & security > Trust agents.
3Tap the Smart Lock (Google) slider to enable the function if it is not already
on.
4Tap
.
5Find and tap Smart Lock.
6Enter your pattern, PIN or password. You need to enter these credentials to
change your Smart Lock settings.
7Select a Smart Lock type.
Fingerprint Manager
Fingerprint functionality is not available in the US market.
Register your
your device or for authenticating purchases and app access. You can register up to
fivefingerprints on your device.
The pattern, PIN or password screen lock serves as a backup unlock method when
a fingerprint is used as a screen lock. Before registering your fingerprint, make sure
the sensor is clean and without any visible moisture.
Fingerprint settings are cleared if you change to another screen lock.
fingerprint to use it as an additional security method for unlocking
1Find and tap Settings > Lock screen & security > Fingerprint Manager.
2Tap Next. If prompted confirm your pattern, PIN or password, or select your
backup screen lock method and follow the on-screen instructions to set it
up.
3Tap Next and follow the on-screen instructions to complete fingerprint
registration.
To register additional fingerprints
1Find and tap Settings > Lock screen & security > Fingerprint Manager.
2Confirm your pattern, PIN or password.
3Tap Add fingerprint, then follow the on-screen instructions.
To delete a registered fingerprint
1Find and tap Settings > Lock screen & security > Fingerprint Manager.
2Confirm your pattern, PIN or password.
3Tap
1Find and tap Settings > Lock screen & security > Fingerprint Manager.
2Confirm your pattern, PIN or password.
3Select a registered fingerprint in the list, then enter a name and tap OK.
to delete the fingerprint.
To rename a registered fingerprint
SIM card protection
You can lock and unlock each SIM card that you use in your device with a PIN.
When a SIM card is locked, the subscription linked to the card is protected against
misuse, meaning that you have to enter a PIN every time you start your device.
If you enter the PIN incorrectly too many times, your SIM card will get blocked. You
then need to enter your PUK (Personal Unblocking Key) and a new PIN. Your PIN
and PUK are supplied by your network operator.
To set up a SIM card lock
1Find and tap Settings > Lock screen & security > Advanced > SIM card lock.
2Dual SIM users, select a SIM card.
3Tap the slider beside Lock SIM card to enable.
4Enter the SIM card PIN and tap OK. The SIM card lock is now active and you
will be prompted to enter your PIN every time you restart your device.
To change the SIM card PIN
1Find and tap Settings > Lock screen & security > Advanced > SIM card lock.
2Dual SIM users, select a SIM card.
3Tap Change SIM PIN.
4Enter the old SIM card PIN and tap OK.
5Enter the new SIM card PIN and tap OK.
6Re-enter the new SIM card PIN and tap OK.
To unlock a blocked SIM card using the PUK code
1Enter the PUK code and tap
2Enter a new PIN code and tap
3Re-enter the new PIN code and tap .
.
.
If you enter an incorrect PUK code too many times, you need to contact your network
operator to get a new SIM card.
Dual SIM devices work with either one or two SIM cards inserted. You can get
incoming communication to both SIM cards and select which number to place
outgoing communication from. Before using multiple SIM cards, you need to
enable them and select a SIM card which will handle data trac.
You can forward calls that come in on SIM 1 to SIM 2 when SIM 1 is unreachable,
and vice versa. This function is called Dual SIM reachability. You must enable it
manually. See
Forwarding calls
on page 66.
To enable or disable the use of two SIM cards
1Find and tap Settings > Network & Internet > Dual SIM.
2Tap the SIM 1 and SIM 2 sliders to enable or disable the SIM cards.
To rename a SIM card
1Find and tap Settings > Network & Internet > Dual SIM.
2Select a SIM card and enter a new name for it.
3Tap OK.
To select which SIM card handles data trac
1Find and tap Settings > Network & Internet > Dual SIM > Mobile data.
2Select the SIM card you want to use for data trac.
For higher data speeds, select the SIM card that supports the fastest mobile network, for
example, LTE.
Finding the IMEI number(s) of your device
Your device has one or two unique identification numbers that are referred to as
IMEI or Product ID. You should keep a copy of this. You may require it if your device
is stolen or when contacting support.
Dual SIM devices only: Your device has two IMEI numbers, one for each SIM card
slot.
To view your IMEI number(s) using the dialpad
1Find and tap
2Tap
.
3Enter *#06# into the dialpad. The IMEI number(s) are displayed
1Drag out the SIM/Memory card tray.
2Drag the strip outwards using your fingernail. The strip displays the IMEI
number(s).
Finding, locking or erasing a lost device
Google oers a location and security web service called Find my device. After you
have signed in to a Google account, Find my device is turned on by default. If you
lose your device, you can use Find my device to:
•Find and show where your device is located on a map.
•Lock your device and present a message on the lock screen.
•Unlock your device and reset it by erasing its content.
•Activate the ringer, even if the sound is turned o.
Your device must be turned on, have an internet connection and have the location
service activated. The Find my device service may not be available in all countries
or regions.
For additional information about Find my device, go to
https://www.support.google.com/
If you erased the content on your device using Find my device, you must enter the
username and password for a Google account in order to use your device again. This can be
any Google account which you have set up on your device as an owner. If you can’t give this
information during the setup, you won’t be able to use your device at all after a reset.
To verify that your device can be found
•Go to
https://www.google.com/android/find
account.
and search for “Find my device”.
and sign in using your Google
Using location services
Location services allows applications such as Maps and the camera to determine
your location using Wi-Fi and GPS (Global Positioning System). If you're not within
clear sight to GPS satellites, your location can be determined using the Wi-Fi
function. And if you're not within range of a network, your device can determine
your location using your mobile network.
In order to use your device to find out where you are, you need to enable location
services.
You may incur data connection charges when you connect to the internet from your device.
To enable or disable location services
•Find and tap Settings > Lock screen & security > Location. Tap the slider to
enable or disable location services.
You can also enable location services from Settings > Google > Location.
Improving GPS accuracy
The first time you use the GPS function in your device, it can take a few minutes for
your location to be found. To help the search, make sure you have a clear view of
the sky. Stand still and don't cover the GPS antenna (the highlighted area in the
image). GPS signals can pass through clouds and plastic, but not through most
solid objects such as buildings and mountains. If your location isn't found after a
few minutes, move to another location.
When your device is on and left idle for a set period of time, the screen dims and
turns o to save battery power. You can change how long your screen stays active
before it turns o.
When your screen is turned o, your device can be locked or unlocked, depending
on your screen lock setting. See
To turn the screen on or o
•Briefly press the power key .
To adjust the idle time before the screen turns o
1Find and tap Settings > Display > Sleep.
2Select an option.
Screen lock
on page 12.
Smart backlight control
The smart backlight control keeps the screen on as long as the device is held in
your hand. Once you put down the device, the screen turns o according to your
sleep setting.
To enable or disable the Smart backlight control function
1Find and tap Settings > Display > Advanced > Smart backlight control.
2Tap the slider to enable or disable the function.
Home screen
The Home screen is the starting point for using your device. It's similar to the
desktop on a computer screen. The number of Home screen panes is represented
by a series of dots at the lower part of the Home screen. The highlighted dot
shows the pane that is currently displayed.
You can add new panes to your Home screen (up to a maximum of twenty panes)
and delete panes. You can also set the pane that you want to use as the main
Home screen pane.
To set a pane as the main Home screen pane
1Touch and hold an empty area on your Home screen until the device
vibrates.
2Flick left or right to browse to the pane that you want to set as your main
Home screen pane, then tap
.
When Google Feed is enabled, the left-most pane is reserved for this service and the main
Home screen pane cannot be changed. For more information, see
page 102.
1Touch and hold an empty area on your Home screen until the device
vibrates.
2Flick the panes all the way to the right or left, then tap .
When Google Feed is enabled, the left-most pane is reserved for this service and additional
panes cannot be added to the left. For more information, see
Google Feed
on page 102.
To delete a pane from your Home screen
1Touch and hold an empty area on your Home screen until the device
vibrates.
2Flick left or right to browse to the pane that you want to delete, then tap
on the top right corner of the pane.
Home screen settings
To adjust the grid size of the screen
1Touch and hold an empty area on your Home screen until the device
vibrates.
2Tap Grid, then select size.
3Tap APPLY.
To adjust the size of icons on your Home screen
1Touch and hold an empty area on your Home screen until the device
vibrates, then tap
2Tap Icon size, then select an option.
.
Application screen
The Application screen, which you open from the Home screen, contains the
applications that come pre-installed on your device as well as applications that you
download.
To view all applications on the Application screen
1Tap .
2Flick left or right on the Application screen.
To enable or disable the recommended apps listings
1Touch and hold an empty area on your Home screen, then tap
2Tap the App recommendations slider.
To open an application from the Application screen
•When the Application screen is open, flick left or right to find the application,
and then tap the application.
To search for an application from the Application screen
1When the Application screen is open, tap Search.
2Enter the name of the application that you want to search for.
You can also search for applications by swiping right from the Application screen.
To arrange applications on the Application screen
1When the Application screen is open, tap .
2Tap Sort apps, then select an option.
To add an application shortcut to the Home screen
1On the Application screen, touch and hold an application icon until the
device vibrates, then drag the icon to the top of the screen. The Home
screen opens.
2Drag the icon to the desired location on the Home screen, then release it.
To move an application on the Application screen
1When the Application screen is open, tap
.
2Make sure that Own order is selected under Sort apps.
3Touch and hold the application until the device vibrates, then drag it to the
new location.
Shortcuts for easy actions
You can access shortcuts directly from your app icons to uninstall downloaded
apps or reveal more quick options. For example, long press the Calendar icon to
create a new event or set a reminder. All apps have a shortcut to App info, where
you can adjust notification settings and permissions. You can go to App info by
tapping
To use shortcuts for easy actions
1Long press the desired app icon on your Home or Application screen.
2Select from the options that appear. For example, tap
tap to disable or uninstall the application.
If an
To disable or uninstall an application from the Application screen
Pre-installed apps cannot be uninstalled, only disabled. Only downloaded apps can be
uninstalled. If you disable a pre-installed app, you can enable it again under Settings > Apps
& notifications.
1Touch and hold the application you want to disable or uninstall. If it can be
disabled or uninstalled an appears.
2Tap
if the app was downloaded and you would like to uninstall it.
If an
.
to go to App info, or
icon is not shown, tap for more options.
> DISABLE if the app came pre-installed on your device or tap > OK
icon is not shown, tap for more options.
Navigating applications
You can navigate between applications using the navigation keys and the recently
used applications window, which lets you switch easily between all recently used
applications. The navigation keys are the Back key, the Home key, and the Recent
apps key. You can also pop open two applications on the screen at once using the
split screen mode, if the application supports multi-window function. Some
applications get closed when you press the Home key to exit while others are
paused or continue to run in the background. If an application is paused or
running in the background, you can continue where you left o the next time you
open the application.
Navigating applications overview
1Clear all – Close all the recently used applications
2Recently used applications window – Open a recently used application
3Recent apps key – Open the recently used applications window and the favourites bar
4Home key – Exit an application and go back to the Home screen
5Back key – Go back to the previous screen within an application or close the application
To open the recently used applications window
•Press .
To quickly switch between recently used applications
•Quickly press
twice.
To close all the recently used applications
•Press and then tap Clear all.
To open a menu in an application
•While using an application, tap
A menu is not available in all applications.
or .
Split screen mode
Split screen mode enables you to view two applications at once, for example, if
you want to view your email inbox and a web browser at the same time.
4 Split screen key – Select a recently used application
5 Home key – Go back to the Home screen
6 Back key – Go back to the previous screen within an application or close the application
Not all applications support split screen mode.
To use split screen mode
1Make sure that the two applications that you want to use in split screen
mode are open and running in the background.
2Open the application that you would like to use in split screen mode, then
long press
. The application will be assigned to the first part of the split
screen.
3Select the second desired application from the thumbnail list.
4If you want to resize the split screen windows, drag the split screen border in
the centre.
5To exit split screen mode, long press
while the split screen windows are
displayed.
Widgets
Widgets are small applications that you can use directly on your Home screen.
They also function as shortcuts. For example, the Weather widget allows you to
see basic weather information directly on your Home screen. When you tap the
widget, the full Weather application opens. You can download additional widgets
from Google Play.
To add a widget to the Home screen
1Touch and hold any empty area on your Home screen until the device
•Touch and hold an application icon or a shortcut until the device vibrates,
then drag and drop it on top of another application icon or shortcut.
To add items to a folder on the Home screen
•Touch and hold an item until the device vibrates, then drag the item to the
folder.
To rename a folder on the Home screen
1Tap the folder to open it.
2Tap the folder's title bar to show the Folder name field.
3Enter the new folder name and tap Done.
Background and themes
Your device comes with a default background, but you can adapt the Home screen
and Lock screen to your own style using wallpapers and themes featuring dierent
colours and patterns.
A wallpaper may be used without changing any of the other elements of your
Home screen and Lock screen. Live wallpapers add visual eects to your
interactions with the touch screen, letting the display change dynamically.
Themes can include a wallpaper, a screensaver, title bars, and a sound scheme
that all fit together to create a unique look and feel for your device.
To change your wallpaper
1Touch and hold any empty area on your Home screen until the device
vibrates.
2Tap Wallpapers.
3To set the same wallpaper for the Lock and Home screens, select the
wallpaper and tap APPLY. To set dierent wallpapers, first tap the Lock or
Home screen preview. Choose a wallpaper for that screen and tap SELECT >
APPLY.
You can also use a photo as your wallpaper. Instead of selecting a wallpaper from the
options shown, tap Photos. Choose a photo and tap SELECT.
To set a theme
1Touch and hold an empty area on your Home screen until the device
vibrates.
2Tap Themes.
3Choose an option:
•To use an existing theme, select the theme, then tap APPLY THEME.
•To download a new theme, tap GET MORE THEMES.
When you change a theme, the background also changes in some applications.
Taking a screenshot
You can capture still images of any screen on your device as a screenshot.
Screenshots you take are automatically saved in the Album application.
To take a screenshot
1Long press the power key
2Tap
.
You can also take a screenshot by pressing and holding the power key and volume down
key at the same time.
•Tap to expand and view more information about the notification without
opening the app.
Not all notifications are expandable.
To clear all notifications from the Notification panel
•Tap Clear all.
If there is a long list of notifications, scroll down to find the Clear all button.
To take action on a notification from the lock screen
•Double-tap the notification.
To dismiss a notification from the lock screen
•Swipe the notification left or right.
To expand a notification on the lock screen
•Drag the notification downwards.
Not all notifications are expandable.
Notification display options on the lock screen
Don't show
notifications at all
Show all
notification content
Hide sensitive
content
To select the
You won't get any notifications on the lock screen.
Get all notifications on the lock screen. When you have this setting turned on,
keep in mind that all content (including the content of incoming emails and
chat messages) will be visible on your lock screen unless you designate the
relevant apps as Hide sensitive content in the Configure notifications settings
menu.
You must have a PIN, password, or pattern set up as your screen lock in order
for this setting to be available. When you get a sensitive notification for an
incoming email or chat, the content won't be visible on your lock screen.
notifications to display on the lock screen
1Find and tap Settings > Apps & notifications > Configure notifications.
2Tap Show notifications.
3Select an option.
You can keep notifications on the lock screen until you swipe to dismiss them. To enable
this feature, tap the Keep notifications slider under Configurenotifications.
Setting the notification level for an app
notification dotShow notification dots.
Allow
Allow interruptionsAllow all notifications from the selected app.
Show notificationsShow or hide all notification content on the lock screen.
Interrupts in Priority only Receive notifications from this app even when Do not disturb is set to On.
You can set notification channels to categorise notification levels. Long press a notification
to change the notification categories.
To set the notification level for an app
1Find and tap Settings > Apps & notifications.
2Select the desired app, then tap Notifications.
3Tap the sliders to adjust notification settings as desired.