Sony WH-XB700 User Manual

Help Guide

Wireless Stereo Headset

WH-XB700

Use this manual if you encounter any problems, or have any questions.

Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following:

https://www.sony.net/elesupport/

Getting started

What you can do with the Bluetooth function

About voice guidance

Supplied accessories

Checking the package contents

Parts and controls

Location and function of parts

About the indicator

Power/Charging

Charging the headset

Available operating time

Checking the remaining battery charge

Turning on the headset

Turning off the headset

Making connections

How to make a wireless connection to Bluetooth devices

Easy setup with app

Connecting with the “Sony | Headphones Connect” app

Android smartphone

Pairing and connecting with an Android smartphone

Connecting to a paired Android smartphone

One-touch connection (NFC) with an Android smartphone

Disconnecting the Android smartphone with one-touch (NFC)

Switching the device by one-touch (NFC)

iPhone (iOS devices)

Pairing and connecting with an iPhone

Connecting to a paired iPhone

Computers

Pairing and connecting with a computer (Windows 10)

Pairing and connecting with a computer (Windows 8.1)

Pairing and connecting with a computer (Windows 7)

Pairing and connecting with a computer (Mac)

Connecting to a paired computer (Windows 10)

Connecting to a paired computer (Windows 8.1)

Connecting to a paired computer (Windows 7)

Connecting to a paired computer (Mac)

Other Bluetooth devices

Pairing and connecting with other Bluetooth devices

Connecting to a paired Bluetooth device

Multipoint connection

Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection)

Connecting the headset to 2 Android smartphones (multipoint connection)

Connecting the headset to an Android smartphone and an iPhone (multipoint connection)

Disconnecting Bluetooth connection (after use)

Using the supplied headphone cable

Listening to music

Listening to music via a Bluetooth connection

Listening to music from a device via Bluetooth connection

Controlling the audio device (Bluetooth connection)

Disconnecting Bluetooth connection (after use)

Sound quality mode

About the sound quality mode

Supported codecs

Making phone calls

Receiving a call

Making a call

Functions for a phone call

Disconnecting Bluetooth connection (after use)

Using the voice assist function

Using the Google Assistant

Using Amazon Alexa

Using the voice assist function (Google app)

Using the voice assist function (Siri)

About the setting of the CUSTOM button and the operation of the Call button

Using the apps

What you can do with “Sony | Headphones Connect” app

Installing “Sony | Headphones Connect” app

Important information

Precautions

Trademarks

Customer support websites

Troubleshooting

What can I do to solve a problem?

Power/Charging

Unable to turn on the headset.

Charging cannot be done.

Charging time is too long.

The headset cannot be charged even if connecting the headset to a computer.

The remaining battery charge of the headset is not displayed on the screen of smartphone.

Sound

No sound

Low sound level

Low sound quality

Sound skips frequently.

Bluetooth

Pairing cannot be done.

One-touch connection (NFC) does not work.

Unable to make a Bluetooth connection.

Distorted sound

The Bluetooth wireless communication range is short, or the sound skips.

The headset does not operate properly.

Cannot hear a person on a call.

Low voice from callers

Resetting or initializing the headset

Resetting the headset

Initializing the headset to restore factory settings

Help Guide

Wireless Stereo Headset

WH-XB700

What you can do with the Bluetooth function

The headset uses BLUETOOTH® wireless technology, allowing you to listen to music or make phone calls wirelessly.

Listening to music

You can receive audio signals from a smartphone or music player to enjoy music wirelessly.

Talking on the phone

You can make and receive a call hands-free, while leaving your smartphone or mobile phone in your bag or pocket.

Help Guide

Wireless Stereo Headset

WH-XB700

About voice guidance

In the factory setting, you will hear the English voice guidance in the following situations via the headset.

You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the following URL:

http://rd1.sony.net/help/mdr/hpc/h_zz/

When powering on: “Power on”

When powering off: “Power off”

When entering pairing mode: “Bluetooth pairing”

When establishing a Bluetooth connection: “Bluetooth connected”

When disconnecting a Bluetooth connection: “Bluetooth disconnected”

When checking the remaining battery charge: “Battery about XX %” (The “XX” value indicates the approximate remaining charge. Use it as a rough estimate.) / “Battery fully charged”

When the remaining battery charge is low: “Low battery, please recharge headset”

When automatically turning off due to low battery: “Please recharge headset. Power off”

When the Google Assistant is not available on the smartphone connected to the headset even if you press the Google Assistant button on the headset: “The Google Assistant is not connected”

When Amazon Alexa is not available on the smartphone connected to the headset even if you press the Amazon Alexa button on the headset: “Either your mobile device isn’t connected; or you need to open the Alexa App and try again”

Note

It takes about 6 minutes when you change the language of voice guidance.

Even if you initialize the headset to restore the factory settings after changing the language of voice guidance, the language will not be changed.

If the voice guidance is not heard after changing the voice guidance language or updating the firmware, turn the headset off and on again.

Help Guide

Wireless Stereo Headset

WH-XB700

Checking the package contents

After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer.

Numbers in ( ) indicate the item amount.

Wireless Stereo Headset

USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7.88 in.)) (1)

Headphone cable (approx. 1.2 m (47.25 in.)) (1)

Help Guide

Wireless Stereo Headset

WH-XB700

Location and function of parts

1.Slider

Slide to adjust the length of the headband.

2. (left) mark

3. left unit

4.Headband

5. (right) mark

6. right unit

7.Indicator (blue/red)

Lights up in red while charging.

Lights up in red or blue to indicate the power or communication status of the headset.

8.CUSTOM button

Operates when using the voice assist function, etc.

9.Tactile dot

The left unit has a tactile dot.

10. (power) button

11.USB Type-C port

Connect the headset to a computer or a USB AC adaptor (sold separately) with the supplied USB Type-C cable to charge the headset.

12.Microphone

Picks up the sound of your voice (when talking on the phone).

13.Built-in antenna

A Bluetooth antenna is built into the headset.

14.N-Mark

15.Headphone cable input jack

Connect a music player, etc. using the supplied headphone cable. Make sure that you insert the cable until it clicks. If the plug is not connected correctly, you may not hear the sound properly.

16.Volume + button

The volume + button has a tactile dot.

17. (play/call) button

Controls the various functions when you call or play music on the headset.

18.Volume - button

Related Topic

About the indicator

Checking the remaining battery charge

Help Guide

Wireless Stereo Headset

WH-XB700

About the indicator

You can check various statuses of the headset by the indicator.

: Turns on in blue / : Turns on in red / - : Turns off

Turning on

- (flashes twice)

Turning off

(lights up for about 2 seconds)

Displaying the remaining battery charge

Remaining charge: More than 20%

- (flashes twice)

Remaining charge: 20% or lower (requires charging)

- - (flashes for about 15 seconds)

For details, see “Checking the remaining battery charge”.

When the remaining battery charge is low

- - (flashes for about 15 seconds)

Charging

While charging

Turns off after the charging is complete. Abnormal temperature

- - - - (flashes twice each)

Abnormal charging

- - - -

Bluetooth function

Device registration (pairing) mode

	- -	- - (flashes twice each)
Not connected
- -	- -	- -	- - (about 1-second intervals)

Connection process completed

(flashes quickly for about 5 seconds)

Connected

- - - - - - - - - - - - (about 5-second intervals)

Incoming call

The not connected and connected status indications automatically turn off after a period of time has passed. They start flashing again for a period of time when some operation is performed. When the remaining battery charge becomes low, the indicator(red) starts flashing slowly.

Other

Updating software

- - - -

Initialization completed

(flashes 4 times)

For details, see “Initializing the headset to restore factory settings”.

Help Guide

Wireless Stereo Headset

WH-XB700

Charging the headset

The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use.

1Connect the headset and an AC outlet.

Use the USB Type-C cable (supplied) and a USB AC adaptor (sold separately) to connect the headset to an AC outlet.

The indicator (red) of the headset lights up.

Charging is completed in about 4 hours (*) and the indicator (red) turns off automatically.

*Time required for charging the empty battery to its full capacity. The charging time may differ depending on the conditions of use.

After charging is complete, disconnect the USB Type-C cable.

System requirements for battery charge using USB

USB AC adaptor

A commercially available USB AC adaptor capable of supplying an output current of 0.5 A (500 mA)

Personal Computer

Personal computer with a standard USB port.

We do not guarantee operation on all computers.

Operations using a custom-built or homebuilt computer are not guaranteed.

Hint

The headset can be also charged by connecting to a running computer using the supplied USB Type-C cable.

If charging starts while the headset is turned on, the headset will turn off automatically.

Note

Charging may not be successful with cables other than the supplied USB Type-C cable.

Charging may not be successful depending on the type of USB AC adaptor.

When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or connecting to Bluetooth devices, and music playback cannot be performed.

The headset cannot be charged when the computer goes into standby (sleep) or hibernation mode. In this case, change the computer settings, and start charging the headset once again.

If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will improve after a few recharges.

If you store the headset for a long time, charge the battery to its full capacity once every 6 months to avoid over-discharge.

If the headset is not used for a long time, it may take longer to charge the battery.

If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult with your Sony dealer.

Ambient temperature exceeds the charging temperature range of 5 °C – 35 °C (41 °F - 95 °F). There is a problem with the battery.

If the headset is not used for a long time, the indicator (red) may not light up right away when charging. Please wait a moment until the indicator (red) lights up.

If the usage hours of the built-in rechargeable battery decreases significantly, the battery should be replaced. Consult with your nearest Sony dealer to replace the rechargeable battery.

Avoid exposure to extreme temperature changes, direct sunlight, moisture, sand, dust, and electrical shock. Never leave the headset in a parked vehicle.

When connecting the headset to a computer, use only the supplied USB Type-C cable, and be sure to directly connect them. Charging will not be properly completed when the headset is connected through a USB hub.

Help Guide

Wireless Stereo Headset

WH-XB700

Available operating time

The available operating times of the headset with the battery fully charged are as follows:

Bluetooth connection

Music playback time

Codec	DSEE	Available operating time

Qualcomm aptX™ audio	AUTO/OFF	Max. 26 hours

AAC	AUTO	Max. 24 hours

	OFF	Max. 30 hours
	OFF	Max. 30 hours

SBC	AUTO	Max. 24 hours

	OFF	Max. 30 hours
	OFF	Max. 30 hours

About 90 minutes of music playback is possible after 10 minutes charging.

Communication time: Max. 30 hours

Standby time: Max. 300 hours

Hint

By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE function.

Note

Usage hours may be different depending on the settings and conditions of use.

Related Topic

Supported codecs

What you can do with “Sony | Headphones Connect” app

Help Guide

Wireless Stereo Headset

WH-XB700

Checking the remaining battery charge

You can check the remaining battery charge of the rechargeable battery.

When the button is pressed while the headset power is on, the voice guidance indicating the remaining battery charge can be heard.

“Battery about XX %” (The “XX” value indicates the approximate remaining charge.) “Battery fully charged”

The remaining battery charge indicated by the voice guidance may differ from the actual remaining charge in some cases. Please use it as a rough estimate.

In addition, the indicator (red) flashes (about 15 seconds) if the remaining battery charge is 20% or lower when the headset is turned on.

When the remaining charge is low

The currently operating indicator display changes to red. If you hear the voice guidance say, “Low battery, please recharge headset”, charge the headset as soon as possible.

When the battery becomes completely empty, the headset sounds a warning beep, the voice guidance says, “Please recharge headset. Power off”, and the headset automatically turns off.

When you are using an iPhone or iPod touch

When the headset is connected to an iPhone or iPod touch over an HFP Bluetooth connection, it will show an icon that indicates the remaining battery charge of the headset on the screen.

A: Remaining battery charge of the headset

B: 100% - 70%

C: 70% - 50%

D: 50% - 20%

E: 20% or lower (needs to charge)

The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 9 or later. For more details, refer to the operating instructions supplied with the iPhone or iPod touch.

The remaining charge which is displayed may differ from the actual remaining charge in some cases. Please use it as a rough estimate.

When you are using an Android smartphone (OS 8.1 or later)

When the headset is connected to an Android smartphone over an HFP Bluetooth connection, select [Settings] - [Device connection] - [Bluetooth] to display the remaining battery charge of the headset. It is displayed as “100%”, “70%”, “50%”, or “20%”. For more details, refer to the operating instructions supplied with the smartphone.

The remaining charge which is displayed may differ from the actual remaining charge in some cases. Please use it as a rough estimate.

Hint

You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and the iPhone/iPod touch both support this app.

Note

If you connect the headset to an iPhone, iPod touch, or Android smartphone with “Media audio” (A2DP) only in a multipoint connection, the remaining battery charge will not be displayed correctly.

The remaining battery charge may not be properly displayed immediately after a software update or if the headset has not been used for a long time. In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge.

Related Topic

What you can do with “Sony | Headphones Connect” app

Help Guide

Wireless Stereo Headset

WH-XB700

Turning on the headset

1Press and hold the button for about 2 seconds until the indicator (blue) flashes.

Related Topic

Turning off the headset

Help Guide

Wireless Stereo Headset

WH-XB700

Turning off the headset

1Press and hold the button for about 2 seconds until the indicator (blue) turns off.

Related Topic

Turning on the headset

Help Guide

Wireless Stereo Headset

WH-XB700

How to make a wireless connection to Bluetooth devices

You can enjoy music and hands-free calling with the headset wirelessly by using your device’s Bluetooth function.

Device registration (pairing)

To use the Bluetooth function, both of the connecting devices must be registered in advance. The operation to register a device is called device registration (pairing).

If the device to be connected does not support the one-touch connection (NFC), operate the headset and the device to perform device registration (pairing).

If the device supports one-touch connection (NFC), you can perform device registration (pairing) and establish a Bluetooth connection by simply touching the headset with the device.

Connecting the headset to a registered (paired) device

Once a device is registered (paired), it is not necessary to register it again. Connect to a device that is already registered (paired) with the headset using the appropriate method.

Help Guide

Wireless Stereo Headset

WH-XB700

Connecting with the “Sony | Headphones Connect” app

Launch the “Sony | Headphones Connect” app on your Android™ smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide. http://rd1.sony.net/help/mdr/hpc/h_zz/

Note

The connection with some smartphones and iPhone devices may become unstable when connecting using the “Sony | Headphones Connect” app. In that case, follow the procedures in “Connecting to a paired Android smartphone”, or “Connecting to a paired iPhone ” to connect to the headset.

Related Topic

Connecting to a paired Android smartphone

Connecting to a paired iPhone

What you can do with “Sony | Headphones Connect” app

Installing “Sony | Headphones Connect” app

Help Guide

Wireless Stereo Headset

WH-XB700

Pairing and connecting with an Android smartphone

The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.

Before you start the pairing operation, make sure that:

The Android smartphone is placed within 1 m (3 feet) of the headset.

The headset is charged sufficiently.

The operating instructions of the smartphone is in hand.

1Enter pairing mode on this headset.

Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the button for about 7 seconds.

Check that the indicator (blue) repeatedly flashes twice in a row. You will hear a voice guidance “Bluetooth pairing”.

2Unlock the screen of the Android smartphone if it is locked.

3Search for the headset on the Android smartphone.

1. Select [Settings] - [Device connection] - [Bluetooth].

2. Touch the switch to turn on the Bluetooth function.

4Touch [WH-XB700].

If passkey (*) input is required on the display of the smartphone, input “0000”.

The headset and smartphone are paired and connected with each other. You will hear a voice guidance “Bluetooth connected”.

If they are not connected, see “Connecting to a paired Android smartphone”.

If [WH-XB700] does not appear on the Android smartphone screen, try again from step 3.

*A Passkey may be called “Passcode”, “PIN code”, or “Password”.

Hint

The above procedure is an example. For more details, refer to the operating instructions supplied with the Android smartphone.

To delete all pairing information, see “Initializing the headset to restore factory settings”.

Note

When registering a device (pairing), [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700].

If pairing is not established within 5 minutes, pairing mode is canceled, and the headset turns off. In this case, start the operation over from step 1.

Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases:

Pairing information has been deleted after repair, etc. When a 9th device is paired

The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the registration information of the paired device with the oldest connection date is overwritten with the information for the new device. When the pairing information for the headset has been deleted from the Bluetooth device.

When the headset is initialized

All of the pairing information is deleted. In this case, delete the pairing information for the headset from the Bluetooth device and then pair them again.

The headset can be paired with multiple devices, but can only play music from one paired device at a time.

Related Topic

How to make a wireless connection to Bluetooth devices

Connecting to a paired Android smartphone

Listening to music from a device via Bluetooth connection

Disconnecting Bluetooth connection (after use)

Initializing the headset to restore factory settings

Help Guide

Wireless Stereo Headset

WH-XB700

Connecting to a paired Android smartphone

1Unlock the screen of the Android smartphone if it is locked.

2Turn on the headset.

Press and hold the button for about 2 seconds.

Check that the indicator (blue) continues to flash after you release your finger from the button. You will hear a voice guidance “Power on”.

After the headset turns on, if it has automatically connected to the last connected device, you will hear a voice guidance “Bluetooth connected”.

Check the connection status on the Android smartphone. If it is not connected, proceed to step 3.

3Display the devices paired with the Android smartphone.

1. Select [Settings] - [Device connection] - [Bluetooth].

2. Touch the switch to turn on the Bluetooth function.

4Touch [WH-XB700].

You will hear a voice guidance “Bluetooth connected”.

Hint

The above procedure is an example. For more details, refer to the operating instructions supplied with the Android smartphone.

Note

When connecting, [WH-XB700], [LE_WH-XB700], or both may be displayed on the connecting device. When both or [WH-XB700] is displayed, select [WH-XB700]; when [LE_WH-XB700] is displayed, select [LE_WH-XB700].

If the last-connected Bluetooth device is placed near the headset, the headset may connect automatically to the device by simply turning on the headset. In that case, deactivate the Bluetooth function on the device or turn off the power.

If you cannot connect your smartphone to the headset, delete the headset pairing information on your smartphone and perform the pairing again. As for the operations on your smartphone, refer to the operating instructions supplied with the smartphone.

Related Topic

How to make a wireless connection to Bluetooth devices

Pairing and connecting with an Android smartphone

Listening to music from a device via Bluetooth connection

Disconnecting Bluetooth connection (after use)

Help Guide

Wireless Stereo Headset

WH-XB700

One-touch connection (NFC) with an Android smartphone

By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection.

Compatible smartphones

NFC-compatible smartphones installed with Android 4.1 or later.

NFC

NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags. Thanks to the NFC function, data communication — for example, Bluetooth pairing — can be achieved easily by simply touching NFC-compatible devices together (i.e., at the N-Mark symbol or location designated on each device).

1Unlock the screen of the smartphone if it is locked.

2Turn on the smartphone’s NFC function.

1.Select [Settings] - [Device connection].

2.Touch the switch to turn on the NFC function.

3Touch the headset with the smartphone.

Touch the smartphone on the N-Mark of the headset. Keep touching the headset with the smartphone until the smartphone reacts.

Refer to the operating instructions of the smartphone for the designated location to be touched on the smartphone.

Follow the on-screen instructions to complete the pairing and connection.

When the headset is connected with the smartphone, the indicator (blue) starts flashing slowly. You will hear a voice guidance “Bluetooth connected”.

To disconnect, touch the headset again with the smartphone.

To connect a paired smartphone, perform step 3.

Unlock the screen of the smartphone if it is locked.

Hint

The above procedure is an example. For more details, refer to the operating instructions supplied with the Android smartphone.

If you cannot connect the headset, try the following.

Unlock the screen of the smartphone if it is locked, and move the smartphone slowly over the N-Mark. If the smartphone is in a case, remove the case.

Check that the Bluetooth function of the smartphone is enabled.

If you touch the headset with an NFC-compatible smart phone, the smartphone terminates Bluetooth connection with any current device, and connects to the headset (One-touch connection switching).

Related Topic

How to make a wireless connection to Bluetooth devices

Disconnecting the Android smartphone with one-touch (NFC)

Switching the device by one-touch (NFC)

Listening to music from a device via Bluetooth connection

Help Guide

Wireless Stereo Headset

WH-XB700

Disconnecting the Android smartphone with one-touch (NFC)

You can disconnect the headset from the connected smartphone by touching the headset with it.

1Unlock the screen of the smartphone if it is locked.

2Touch the headset with the smartphone.

Touch the smartphone to the N-Mark on the headset. You will hear a voice guidance “Bluetooth disconnected”.

Note

Under the settings at the time of purchase, if no operations are performed for about 5 minutes after disconnecting, the headset automatically turns off. Press and hold the button for about 2 seconds to turn off the power before that time. You will hear a voice guidance “Power off”, the indicator (blue) turns off, and the headset powers off.

Help Guide

Wireless Stereo Headset

WH-XB700

Switching the device by one-touch (NFC)

If you touch an NFC-compatible smartphone to the headset while it is connected to another Bluetooth device, it can switch the connection to the headset (One-touch connection switching). However, the connection cannot be switched when talking on a headset connected to a Bluetooth compatible mobile phone.

When an NFC-compatible smartphone is connected to the headset, if the smartphone is touched by another NFCcompatible Bluetooth device (headset or speaker), the smartphone is disconnected from the headset and connected to the Bluetooth device.

Note

Unlock the smartphone screen in advance if it is locked.

Help Guide

Wireless Stereo Headset

WH-XB700

Pairing and connecting with an iPhone

The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.

Before you start the pairing operation, make sure that:

The iPhone is placed within 1 m (3 feet) of the headset.

The headset is charged sufficiently.

The operating instructions of the iPhone is in hand.

1Enter pairing mode on this headset.

Check that the indicator (blue) repeatedly flashes twice in a row. You will hear a voice guidance “Bluetooth pairing”.

2Unlock the screen of the iPhone if it is locked.

3Select the Bluetooth setting on the iPhone.

1.Select [Settings].

2.Touch [Bluetooth].

3. Touch the switch to turn on the Bluetooth function.

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