Sony VPCB11A7E Users guide

Contents

Safety / Regulations Guide..................................................5

Modem Regulations Guide................................................10

Wireless LAN Regulations Guide ......................................11

Wireless WAN Regulations Guide.....................................13

Bluetooth® Regulations Guide ..........................................14

Guarantee..........................................................................15

Sony support services .......................................................20

3

Safety / Regulations Guide

Safety / Regulations Guide

VAIO Computer Information

Safety information

❑ Warning: This apparatus must be earthed. (Except the products with a 2-pin type plug.)
❑ The socket-outlet shall be installed near the equipment and shall be easily accessible.
❑ Opening or dismantling the main unit or any of its accessories, for whatever reason,

could lead to damages that are not covered by the guarantee.

❑ To avoid electrical shock, do not open the cabinet. Refer servicing to qualified

personnel only.

❑ Audio and picture distortion may occur if this equipment is positioned in close proximity

to any equipment emitting electromagnetic radiation.

❑ To prevent fire or shock hazard, do not expose your computer or any of its accessories

to rain or moisture.

❑ Never install modem or telephone wiring during a lightning storm.
❑ Never install telephone jacks in wet locations unless the jack is specifically designed

for wet locations.

❑ Never touch uninsulated telephone wire or terminals unless the telephone line has

been disconnected at the network interface.

❑ Use caution when installing or modifying telephone lines.
❑ Avoid using the modem during an electrical storm.
❑ Do not use the modem or a telephone to report a gas leak in the vicinity of the leak.
❑ Do not short-circuit the metal terminals of the battery pack or wet them with any liquid,

for example water, coffee or juice.

❑ Do not block the air vents and avoid placing your computer on dusty surfaces.
❑ It is recommended that you do not use your computer directly on your lap. The

temperature of the base of the unit may rise during normal operation and over time
could result in discomfort or burns.

❑ Do not place the AC adapter in contact with your skin. Remove the AC adapter away

from your body if it becomes warm and causes discomfort.

The optical disc drive of your computer is classified as a CLASS 1 LASER PRODUCT and
complies with the Laser Products Safety Standard IEC/EN 60825-1.

Caution - Repair and maintenance of this equipment should be made only by Sony
authorised technicians. Improper use and repairs can create a safety hazard.

Caution - Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.

For incorporated optical disc drive
Caution - Class 3B visible and invisible laser radiation when open. Avoid direct exposure to

the beam.

- Maximum power: 390 W ( 650nm), 563 W ( 780nm), 39 W ( 405nm)

- Beam divergence: 0.6 ( 650nm), 0.45 ( 780nm), 0.85 ( 405nm)

- Pulse duration: Continuous wave

μ λ μ λ μ λ

λ λ λ

5

For VPCZ1 Series with the optical disc drive

These models are classified as CLASS 1 LASER PRODUCTS and comply with the Laser
Product Safety Standard IEC 60825-1(2007)/EN 60825-1(2007).

Caution - Class 3B visible and invisible laser radiation when open. Avoid direct exposure to
the beam.

- Maximum power: 390 W ( 650nm), 563 W ( 780nm), 39 W ( 405nm)

- Beam divergence: 0.6 ( 650nm), 0.45 ( 780nm), 0.85 ( 405nm)

μ λ μ λ μ λ

λ λ λ

- Pulse duration: Continuous wave

Caution - Repair and maintenance of this equipment should be made only by Sony
authorised technicians. Improper repairs and use can create safety hazards.

Caution - Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.

The CLASS 1 label is located on the bottom of the notebook near the model number.

The CLASS 3B warning label is located on the frame below the unit's keyboard or located
inside the battery compartment.

6

Safety / Regulations Guide

VAIO notebooks and VAIO desktops with AC adapters

VAIO notebooks are designed to operate only with genuine Sony batteries. Therefore, and
in order to guarantee a safe usage of your VAIO notebook, only a genuine Sony
rechargeable battery pack should be used. Also, it is highly recommended that you use a
genuine Sony AC adapter that meets the quality assurance standard, and supplied by Sony
for your VAIO computer.

This AC adapter is intended for use with VAIO IT products only. Please do not use it for any
other purpose. If the power cable of the AC adapter bundled with your computer comes with
a 3-pin plug, please make sure that the electrical connection will be properly earthed.

To disconnect your computer completely from mains voltage, unplug the AC adapter from
mains. The socket outlet shall be installed near the equipment and shall be easily
accessible.

i.LINK, PC Card, monitor and DVI connectors are not supplied with Limited Power Sources,
if such connectors are provided.

Always keep the battery pack installed while the computer is in use.
To prevent possible damage and risk of ignition to your computer during transportation, first

attach any supplied connector covers and slot protectors in their appropriate locations, and
secure the battery pack in the battery compartment.

When travelling to and within the United States of America, please be aware that the U.S.
Department of Transportation (DOT) recently published new regulations that apply to
passengers travelling with lithium metal batteries and lithium ion batteries.

For detailed information, visit
http://safetravel.dot.gov/whats_new_batteries.html.

VAIO desktops only

VAIO desktops are for indoor use only.
Some models have multiple country specific power cords supplied with them. Please use

the power cord suited to the power outlet in your country.
To disconnect your VAIO desktop completely from mains voltage, unplug the power cable.
The socket outlet shall be installed near the equipment and shall be easily accessible.

Regulatory information

Sony hereby declares that this product, whether or not it includes a wireless kit - including
a wireless keyboard and/or a wireless mouse and/or a wireless receiver, is in compliance
with the essential requirements and other relevant provisions of
European Directive 1999/5/EC.

To obtain a copy of the declaration of conformity (DoC) with the R&TTE Directive, please
access the following URL: http://www.compliance.sony.de/

This product complies with EN 55022 Class B and EN 55024 for use in following areas:
residential, commercial and light industrial.

This product has been tested and found compliant with the limits set out in the
EMC Directive for using connection cables not longer than 3 metres.

VAIO desktops with wireless kit

Referring to the R&TTE Directive, the wireless keyboard and the wireless mouse are
classified as Class 1 products.

7

Precautions on using the battery

❑ Danger of explosion if battery is incorrectly replaced. Replace only with the same or

equivalent type recommended by the manufacturer. Discard used batteries according
to the manufacturer’s instructions.

❑ The battery pack used in this device may present a fire or chemical burn hazard if

mistreated.

❑ Do not disassemble, heat above 60°C (140°F) or incinerate.
❑ Dispose of used batteries promptly and properly.
❑ Keep away from children.
❑ Do not short-circuit the metal terminals of the battery pack or wet them with any liquid,

for example, water, coffee, or juice.

Disposal of the internal backup memory battery

❑ Your VAIO product is equipped with an internal backup memory battery that should not

have to be replaced during the lifetime of the product. When the battery needs to be
replaced, please contact VAIO-Link.

❑ Dispose of the battery properly at its end-of-life.
❑ In some areas the disposal of non-hazardous batteries in household or business waste

may be prohibited.

❑ Please use the public collection system.

Disposal of AA batteries

❑ Depending on the model, some accessories powered by AA batteries may be bundled

with your VAIO computer.

❑ For installing the batteries, please refer to the instruction manual.
❑ Do not handle damaged or leaking batteries.
❑ Batteries may explode or leak if improperly recharged, disposed of in fire, mixed with

other types of battery or improperly installed.

❑ Batteries may present a fire or chemical burn hazard if mistreated.
❑ Dispose of properly at end-of-life.
❑ In some areas, the disposal of batteries in household or business waste may be

prohibited. Please use the appropriate public collection system.

VAIO notebooks only: Disposal of lithium ion batteries

❑ Do not handle damaged or leaking lithium ion batteries.
❑ Dispose of used batteries promptly and properly.
❑ In some areas the disposal of lithium ion batteries in household or business waste may

be prohibited.

❑ Please use the appropriate public collection system.

8

Safety / Regulations Guide

Disposal of Old Electrical & Electronic Equipment (Applicable in the
European Union and other European countries with separate
collection systems)

This symbol on the product or on its packaging indicates that this product shall
not be treated as household waste. Instead it shall be handed over to the
applicable collection point for the recycling of electrical and electronic
equipment. By ensuring this product is disposed of correctly, you will help
prevent potential negative consequences for the environment and human
health, which could otherwise be caused by inappropriate waste handling of

For more detailed information about recycling of this product, please contact your local
Civic Office, your household waste disposal service or the shop where you purchased the
product.

this product. The recycling of materials will help to conserve natural resources.

Disposal of waste batteries (applicable in the European Union and
other European countries with separate collection systems)

Either of the symbols shown next may appear on the
battery or on the packaging to indicate that the battery

or

battery contains more than 0.0005% mercury or 0.004% lead.
By ensuring these batteries are disposed of correctly, you will help prevent potentially

negative consequences for the environment and human health which could otherwise be
caused by inappropriate waste handling of the battery. The recycling of the materials will
help to conserve natural resources.

In case of products that for safety, performance or data integrity reasons require a
permanent connection with an incorporated battery, this battery should be replaced by
qualified service staff only.
To ensure that the battery will be treated properly, hand over the product at end-of-life to
the applicable collection point for the recycling of electrical and electronic equipment.

For all other batteries, please view the section on how to remove the battery from the
product safely. Hand the battery over to the applicable collection point for the recycling of
waste batteries.

For more detailed information about recycling of this product or battery, please contact your
local Civic Office, your household waste disposal service or the shop where you purchased
the product.

provided with this product shall not be treated as
household waste.

On certain batteries this symbol might be used in
combination with a chemical symbol. The chemical
symbols for mercury (Hg) or lead (Pb) are added if the

The manufacturer of this product is Sony Corporation, 1-7-1 Konan Minato-ku Tokyo, 108­0075 Japan. The Authorized Representative for EMC and product safety is Sony
Deutschland GmbH, Hedelfinger Strasse 61, 70327 Stuttgart, Germany. For any service or
guarantee matters, please refer to the addresses given in separate service or guarantee
documents.

9

Modem Regulations Guide

(only for models with built-in modem)

Internal modem

The internal modem is intended to be used for data and fax communications using DTMF
(Dual Tone Multi Frequency) signaling (tone dialing) on the PSTN (Public Switched
Telephone Network) networks in the following countries: Austria, Belgium, Bulgaria, Czech
Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,
Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain,
Sweden, Switzerland, Turkey and the United Kingdom.

10

Wireless LAN Regulations Guide

Wireless LAN Regulations Guide

(only for models with built-in wireless LAN functions)

Wireless LAN - Regulatory information

The wireless LAN product is an intended radio device, using either of the 802.11a/b/g/n
standards of IEEE.

Depending on the model, the wireless LAN built-in into VAIO computers can only be used
in the following countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, the Netherlands,
Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, Turkey and
the United Kingdom.

Conditions of use

This equipment is intended to be used at a distance greater than 15 mm between the LCD
screen and the user.

When using the IEEE 802.11b/g/n Wireless LAN standard, channels 1 to 13 (2.4 GHz …

2.4835 GHz) are selectable for both indoor and outdoor use, however with restrictive
conditions applying in France, Italy and Norway, as follows:

❑ France: When using this product indoor, all channels can be used without restrictions.

Outdoor only channels 1 to 6 are allowed. This means that in Peer-to-Peer, the WLAN
feature can only be used outside if the peer sets up the communication on an
authorized channel (i.e., between 1 & 6). In infrastructure mode, please make sure the
access point is configured to a channel from 1 to 6 before setting up the connection.

❑ Italy: Use of the RLAN network is governed:

- with respect to private use, by the Legislative Decree of 1.8.2003, no. 259 ("Code of
Electronic Communications"). In particular Article 104 indicates when the prior
obtainment of a general authorization is required and Art. 105 indicates when free use
is permitted;

- with respect to the supply to the public of the RLAN access to telecom networks and
services, by the Ministerial Decree 28.5.2003, as amended, and Art. 25 (general
authorization for electronic communications networks and services) of the Code of
electronic communications.

❑ Norway: Use of this radio equipment is not allowed in the geographical area within a

radius of 20 km from the centre of Ny-Ålesund, Svalbard.

11

When using the IEEE 802.11a/n Wireless LAN standard, channels 36 to 48 (5.15 GHz …

5.25 GHz, active scanning) and channels 52 to 64 (5.25 GHz … 5.35 GHz, passive
scanning) are selectable for indoor use only, channels 100 to 140 (5.47 GHz … 5.725 GHz,
passive scanning) being selectable for both indoor and outdoor use, however with
restrictive conditions applying in Italy, as follows:

❑ Italy: Use of the RLAN network is governed:

- with respect to private use, by the Legislative Decree of 1.8.2003, no. 259 ("Code of
Electronic Communications"). In particular Article 104 indicates when the prior
obtainment of a general authorization is required and Art. 105 indicates when free use
is permitted;

- with respect to the supply to the public of the RLAN access to telecom networks and
services, by the Ministerial Decree 28.5.2003, as amended, and Art. 25 (general
authorization for electronic communications networks and services) of the Code of
electronic communications.

- with respect to private use, by the Ministerial Decree 12.07.2007

In some situations or environments, the use of the wireless LAN technology might be
restricted by the proprietor of the building or responsible representatives of the
organisation, for example on board airplanes, in hospitals or in any other environment
where the risk of interference with other devices or services is perceived or identified as
harmful. If you are uncertain about the policy applying to the use of wireless LAN technology
in a specific organisation or environment, you are encouraged to first ask for authorisation
prior to switching it on. Consult your physician or the manufacturer of personal medical
devices (pacemakers, hearing aids, etc.) regarding any restrictions on the use of wireless
LAN technology.

Locations directly exposed to sunlight or heaters should be avoided. Internal overheating
could result in fire or damage of the unit.

Interferences

If the equipment does cause harmful interference to television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures: reorient or relocate the receiving
antenna, increase the distance between the sender and the receiver, consult the dealer or
an experienced radio/TV technician for help.

Disclaimer

Sony will not be responsible for any radio or television interference nor for any other
undesired effect due to inappropriate channel selection by the user. The correction of
interference caused by such inappropriate channel selection will be the sole responsibility
of the user.

12

Wireless WAN Regulations Guide

Wireless WAN Regulations Guide

(only for models with built-in wireless WAN functions)

The wireless WAN function can be used in the following countries:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Greece,
Hungary, Italy, the Netherlands, Poland, Portugal, Romania, Russia, Slovakia, Spain,
Sweden, Switzerland, Turkey, Ukraine and the United Kingdom.

Transmission

UMTS/HSPA: 900/2100 MHz
GSM/GPRS/EDGE: 900/1800 MHz

Conditions of use

This equipment is intended to be used at a distance greater than 15 mm between the LCD
screen and the user.

Do not operate wireless WAN in an environment that may be susceptible to radio
interference resulting in danger to yourself or to others, specifically:

❑ Areas where prohibited by law. Follow any special rules and regulations and obey all

signs and notices.

❑ Do not operate wireless WAN in any area where a potentially explosive atmosphere

may exist. Do not operate wireless WAN while at a refueling point or service station,
near fuel depots (fuel storage and distribution areas), chemical plants or in areas
undergoing blasting operations.

❑ The use of wireless WAN is not permitted in the following environments: near medical

and life support equipment (in hospitals, private clinics, etc.). Medical equipment may
be susceptible to radio interference.

❑ On an aircraft, either on the ground or airborne.
❑ While operating a vehicle.

Disclaimer

Due to the transmission and reception properties of wireless communications, data can
occasionally be lost or delayed. This can be due to the variation in radio signal strength that
results from changes in the characteristics of the radio transmission path.

Sony will not be held responsible for damages of any kind resulting from the delays or errors
in data transmitted or received via wireless WAN, or failure of wireless WAN to transmit or
receive such data.

13

Bluetooth® Regulations Guide

(only for models with built-in Bluetooth® functions)

Bluetooth® wireless technology - regulatory information

Intended for wireless communication with other Bluetooth® enabled devices, the internal
Bluetooth

In some situations or environments, the use of Bluetooth
restricted by the proprietor of the building or responsible representatives of the
organization, for example onboard airplanes, in hospitals or in any other environment where
the risk of interference with other devices or services is perceived or identified as harmful.

If you are uncertain of the policy that applies to the use in a specific organisation or
environment, you are encouraged to ask for authorization to use Bluetooth

technology prior to switching it on. Consult your physician or the manufacturer of personal
medical devices (pacemakers, hearing aids, etc.) regarding any restrictions on the use of

Bluetooth

Conditions of use

In Norway, use of this radio equipment is not allowed in the geographical area within a
radius of 20 km from the centre of Ny-Ålesund, Svalbard.

®

technology operates in the 2.4 GHz frequency band (2.400GHz - 2.4835GHz).

®

wireless technology might be

®

wireless

®

wireless technology.

14

Guarantee

Guarantee

IMPORTANT: Before any services are provided on the Product and in the event that
Sony might have to delete data, you must ensure that you back up the contents of
your hard drive, including any data you have stored or software you have installed
on the hard drive. Sony shall not be responsible for any damage to or loss of any
programs, data or other information stored on any media or any part of any Product
service.

Dear Customer,

Thank you for purchasing your Sony product. We hope you will be happy using it.
In the unlikely event that your product needs guarantee service, please contact VAIO-Link

(http://www.vaio-link.com) or your dealer or a member of our authorised service network
(ASN) in the European Economic Area (EEA) or other countries designated by this
Guarantee or accompanying leaflets. To avoid any unnecessary inconvenience on your
part, we recommend that you read the documentation carefully before seeking guarantee
service.

Your Guarantee

This Guarantee applies to your Sony product if stated in the leaflets that accompanied your
product provided that it was purchased within the Guarantee Area. By this Guarantee, Sony
guarantees the product to be free from defects in materials and workmanship at the date of
original purchase for a period of not less than ONE YEAR from that date. For the exact
period of validity of your guarantee please refer to p. 19 of this document or go to
http://www.vaio-link.com. The Sony company that provides and will honour this Guarantee
is designated in this Guarantee or accompanying leaflets under the country where you seek
guarantee service.

If within the guarantee period the product is determined to be defective (at the date of
original purchase) due to improper materials or workmanship, Sony or an ASN member in
the Guarantee Area will, without charge for labour or parts, repair or (at Sony's discretion)
replace the product or its defective parts subject to the terms and limitations below. Sony
and ASN members may replace defective products or parts with new or refurbished
products or parts. All products and parts replaced become the property of Sony.

Terms

1 Guarantee services will be provided only if the original invoice or sales receipt

(indicating the date of purchase, model name and dealer's name) is presented with the
defective product within the guarantee period. Sony and ASN members may refuse
free-of-charge guarantee service if these documents are not presented or if they are
incomplete or illegible. This Guarantee will not apply if the model name or serial
number on the product has been altered, deleted, removed or made illegible.

2 To avoid damage to or loss/erasure of removable data storage media or accessories,

you must remove these before submitting your product for guarantee service.

3 This Guarantee does not cover transport costs and risks associated with transport of

your product to and from Sony or an ASN member.

15

4 This guarantee does not cover:

❑ periodic maintenance and repair or parts replacement due to wear and tear
❑ consumables (components that are expected to require periodic replacement during

the lifetime of a product such as batteries). Please note that by this guarantee, Sony
guarantees that the battery which is included in your Sony product at the date of
original purchase is free from defects in materials and workmanship for a period of 6
months from that date

❑ damage or defects caused by use, operation or treatment of the product inconsistent

with normal personal or domestic use

❑ damage or changes to the product as a result of misuse, including:

❑ treatment resulting in physical, cosmetic or surface damage or changes to the

product or damage to liquid crystal displays

❑ failure to install or use the product for its normal purpose or in accordance with

Sony instructions on installation or use

❑ failure to maintain the product in accordance with Sony instructions on proper

maintenance

❑ installation or use of the product in a manner inconsistent with the technical or

safety laws or standards in the country where it is installed or used

❑ virus infections or use of the product with software not provided with the product

or incorrectly installed software

❑ the condition of or defects in systems with which the product is used or

incorporated except other Sony products designed to be used with the product

❑ use of the product with accessories, peripheral equipment and other products of

a type, condition and standard other than prescribed by Sony

❑ repair or attempted repair by persons who are not Sony or ASN members

❑ adjustments or adaptations without Sony's prior written consent, including:

❑ upgrading the product beyond specifications or features described in the

instruction manual, or

❑ modifications to the product to conform it to national or local technical or safety

standards in countries other than those for which the product was specifically
designed and manufactured

❑ neglect
❑ accidents, fire, liquids, chemicals, other substances, flooding, vibrations,

excessive heat, improper ventilation, power surges, excess or incorrect supply or
input voltage, radiation, electrostatic discharges including lighting, other external
forces and impacts.

5 This guarantee covers only hardware components of the product. It does not cover

software (whether of Sony or others) for which an end-user license agreement or
separate warranty/guarantee statements or exclusions are provided or intended to
apply.

16

Guarantee

6 We would like to inform you that the diagnostic fee of your product shall be paid by you

if:
a) the diagnosis of your product performed by Sony or by an authorised Sony Service
center proves that you will not be entitled to a repair under this guarantee (for whatever
reason) to rectify the defect;
b) or your product is working properly and no hardware fault could be diagnosed.

7 Faulty Pixels Policy:

The permitted number of defective pixels in flat panel displays that meet the
requirements of ISO 13406-2 represents less than 0.0005% of the total. The VAIO-Link
website Hot News | Latest Updates section (http://www.vaio-link.com) includes a
"Faulty Pixels Policy" topic which allows you to verify the Faulty Pixels Policy applicable
to your VAIO computer.

8 This clause 8 is only applicable in certain European countries. Please contact

VAIO-Link customer support for further questions:
In the event you have officially requested the removal of the Microsoft® operating

system, all your rights under this Sony Guarantee Terms and Conditions will no longer
apply to your VAIO computer and will become void. After the uninstallation of the

Microsoft

®

operating system, Sony shall not assume any responsibility for the proper

functioning of any other pre-installed software application in conjunction with operating

®

system other than Microsoft

operating system. In the event of any recall or voluntary
recall action concerning a VAIO computer of same product category as your VAIO
computer, your VAIO computer will no longer be entitled to be subject to any Sony
inspection.

17

Exclusions and limitations

Except as stated above, Sony makes no warranties (express, implied, statutory or
otherwise) regarding product or accompanying or constituent software quality,
performance, accuracy, reliability, fitness for a particular purpose, or otherwise. If this
exclusion is not permitted or fully permitted by applicable law, Sony excludes or limits its
warranties only to the maximum extent permitted by applicable law. Any warranty that
cannot be fully excluded will be limited (as far as permitted by applicable law) to the duration
of this Guarantee.

Sony's only obligation under this Guarantee is to repair or replace products subject to these
Guarantee terms and conditions. Sony is not liable for any loss or damage relating to
products, service, this Guarantee or otherwise, including - economic or intangible losses ­the price paid for the product - loss of profits, revenue, data, enjoyment or use of the product
or any associated products - indirect, incidental or consequential loss or damage. This
applies whether that loss or damage relates to:

❑ impaired or non-operation of the product or associated products through defects or

unavailability while with Sony or an ASN member, which caused downtime, loss of user
time or business interruption

❑ inaccuracy of output from the product or associated products
❑ damage to or loss of software programs or removable data storage media, or
❑ virus infections and other causes.

This applies to loss and damages under any legal theory, including negligence and other
torts, breach of contract, express or implied warranty, and strict liability (even where Sony
or an ASN member has been advised of the possibility of such damages).

Where applicable law prohibits or limits these liability exclusions, Sony excludes or limits its
liability only to the maximum extent permitted by applicable law. For example, some
countries prohibit the exclusion or limitation of damages resulting from negligence, gross
negligence, willful misconduct, deceit and similar acts. Sony's liability under this guarantee
will in no case exceed the price paid for the product, but if applicable law permits only higher
liability limitations, the higher limitations apply.

18

Guarantee

Your legal rights reserved

Consumers have legal (statutory) rights under applicable national laws relating to the sale
of consumer products. This guarantee does not affect statutory rights you may have nor
those rights that cannot be excluded or limited, nor rights against the person from whom
you purchased the product. You may assert any rights you have at your sole discretion.

VAIO of Europe,
a division of Sony Europe (Belgium) N.V.
The Corporate Village
Da Vincilaan 7 - D1
B-1935 Zaventem - Belgium
VAT BE 0413.825.160 RPR Brussels
Dexia Bank 552-2849700-82

Sony guarantee period for new VAIO products

VAIO notebook and desktop

Austria 2 years guarantee period
Belgium 2 years guarantee period
Bulgaria 2 years guarantee period (applies only to CEM model versions)

Czech Republic 2 years guarantee period

Denmark 2 years guarantee period

Finland 2 years guarantee period

France Models with Windows 7 Professional

Germany 2 years guarantee period

Greece 2 years guarantee period

Hungary 2 years guarantee period

Ireland Models with Windows 7 Professional

Italy 2 years guarantee period

Kazakhstan 2 years guarantee period
Luxembourg 2 years guarantee period
Netherlands 2 years guarantee period

Poland 2 years guarantee period

Portugal 2 years guarantee period

Romania 2 years guarantee period

Russia 2 years guarantee period

Slovakia 2 years guarantee period

Spain 2 years guarantee period

Sweden 2 years guarantee period

Switzerland 2 years guarantee period

Turkey 2 years guarantee period (applies only to CEU model versions)

Ukraine 2 years guarantee period

United Kingdom Models with Windows 7 Professional

or Windows 7 Ultimate preinstalled : 2 years guarantee period

All other models : 1 year guarantee period

or Windows 7 Ultimate preinstalled : 2 years guarantee period

All other models : 1 year guarantee period

or Windows 7 Ultimate preinstalled : 2 years guarantee period

All other models : 1 year guarantee period

19

Sony support services

VAIO-Link customer support

Registering your VAIO Product

Registration is very important to us in providing you with the best possible service, as it
allows us to maintain records of your PC configuration and of all contacts you have had with
us over the duration of your guarantee. It also allows us to automatically give your computer
direct access to information or software updates. In short, it allows us to personalise our
service to you. You can register your VAIO at www.vaio.eu/register.

This option requires an Internet connection.

Accessing the VAIO-Link services

❑ http://www.vaio-link.com: Our model-based website will provide you with the

information relevant to the VAIO model you are using. If you are looking for a driver
update, only the drivers created for your VAIO will be displayed. Also our Support Team
will provide easy-to-follow troubleshooting guides and how-to documents, based on
the questions most frequently asked to our contact centre.

❑ Telephone: We strongly recommend you to visit www.vaio-link.com prior to calling our

contact centre, as the solution you are looking for is probably readily available in our
knowledge base.

For phone support, VAIO-Link is available on Monday to Friday, opening hours depend
on country. For the exact opening hours for the country you reside in, please visit
www.vaio-link.com.

20

Sony support services

Below you will find the specific phone numbers. Details and updates of these are provided
in the registration information and on our website.

Refer to the serial number of your VAIO computer when you call VAIO-Link help lines. The serial number
is located on the bottom, the back panel, or inside the battery compartment of your VAIO computer.

Numbers may be updated from time to time without notice.

Country Language Phone number

Austria German [phone]
Belgium Dutch [phone]

French [phone]
Bulgaria Bulgarian [phone]
Cyprus English [phone]
Czech Republic Czech [phone]
Denmark Danish [phone]
Finland Finnish [phone]
France French [phone]
Germany German [phone]
Greece Greek [phone]
Hungary Hungarian [phone]
Ireland English [phone]
Italy Italian [phone]
Luxembourg French [phone]
Kazakhstan Russian [phone]
The Netherlands Dutch [phone]
Poland Polish [phone]
Portugal Portuguese [phone]
Romania Romanian [phone]
Russia Russian [phone]
Slovakia Slovak [phone]
Spain Spanish [phone]
Switzerland German [phone]

French [phone]
Sweden Swedish [phone]
Turkey Turkish [phone]
United Kingdom English [phone]
Ukraine Russian [phone]

For contact information for other countries, go to www.vaio-link.com.

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VAIO hardware repair services

If you want more information on how this service is provided, go to the VAIO-Link website
(http://www.vaio-link.com). While the majority of issues are resolved via the Internet or over
the phone, sometimes resolving the problem might require intervention or repair.

We would like to draw your attention to the following important remarks before we pick up
your VAIO:

❑ Since you are responsible for backing up your data, it is essential that you back up all

your files from your hard disk as Sony cannot guarantee the integrity of programs or
data on your computer during the repair process.

❑ Do not include any accessories in the shipment of the main unit unless advised

otherwise.

❑ A flat fee will be charged for out-of-warranty repairs if you choose not to go ahead with

the repair.

❑ An address, telephone number and contact person reachable during office hours are

compulsory to allow our delivery courier and back-office team to operate successfully.

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Sony support services

The following table displays for each VAIO model name its corresponding product code.
The Product code can be found at the back or the bottom of your computer.

Model name Product Code

VGN-NW PCG-7192M

VPCB11 PCG-71111M

VPCF11 PCG-81112M

VPCL12 PCV-A1112M

VPCS11 PCG-51111M

VPCW21 PCG-21211M

VPCY11 PCG-41111M

VPCZ11 PCG-31111M

VPCCW2 PCG-61412M

PCG-7194M
PCG-7195M
PCG-7196M
PCG-7191V
PCG-7192V

PCG-81212M
PCG-81111V
PCG-81211V

PCV-A1112V

PCG-51112M
PCG-51211M
PCG-51212M
PCG-51111V

PCG-21212M
PCG-21212V
PCG-21213V
PCG-21214V

PCG-41112M
PCG-41111V

PCG-31112M
PCG-31113M
PCG-31114M
PCG-31111V
PCG-31112V
PCG-31113V
PCG-31114V

PCG-61412V

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Model name and serial number:

Dealer and stamp:

Purchase date:

Name and address of customer:

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