Sony VGN-TZ22MN-N, VGN-TZ11XN-B, VGC-LA3, VGN-SZ62MN-B, VGN-FZ18L Troubleshooting Guide

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Contents

English.................................................................................3

Deutsch ...............................................................................9

Français.............................................................................15

Italiano ...............................................................................21

Español..............................................................................27

Nederlands ........................................................................33

Introduction to this guide

If you have problems with your Sony VAIO® computer, solutions are offered in this booklet. There are more troubleshooting topics available in your computer’s extensive Windows

Help and Support (click Start - Help and Support). It is strongly recommended that you read the documentation before you start using your

computer. Along with the printed documentation, there are user guides located on the computer. As well as providing essential information, the on-screen documentation has helpful hints and covers topics you may not have considered before.

The following documents are included with your computer.

Printed Documentation

❑ A Setting Up Poster — Describes the process from unpacking to starting up your

computer.

❑ Troubleshooting Guide — Contains solutions to common problems (this booklet). ❑ Recovery Guide — Contains an explanation of how to make a backup copy of your

data and recover your computer system, and solutions to computer malfunctions.

❑ Booklets containing the following information: Sony GUARANTEE conditions,

Safety / Regulations, Modem Regulations, Wireless LAN Regulations, Bluetooth Regulations, End User Software License Agreement, and Sony Support services.

Non-printed Documentation

You can find on-screen information in: ❑ Documentation in My Club VAIO: The My Club VAIO portal is a perfect starting point

to use your computer - a comprehensive collection of everything you need to get the most from the computer.

❑ Windows Help and Support: Windows Help and Support is a comprehensive

resource for practical advice, tutorials, and demonstrations to help you learn to use your computer. Use the Search feature, Index, or table of contents to view all Windows Help resources, including those that are on the Internet.

To access Documentation, click the VAIO Documentation icon on the desktop or follow these steps:

1 Click Start , All Programs, and My Club VAIO. 2 Click Documentation. 3 Select the guide you want to read.

You can now read your User Guide. This guide is provided in PDF format, which you can easily browse through and print out.

To access Windows Help and Support, follow these steps:

1 Click Start. 2 Click Help and Support.

Windows Help and Support appears.

Or go to Windows Help and Support by pressing and holding the Microsoft Windows key and pressing the F1 key.

Troubleshooting

Computer

What should I do if my computer does not start?

❑ Make sure your computer is securely plugged into a power source and turned on.

Make sure the power indicator shows the power is on.

❑ Make sure the battery pack is installed properly and charged. ❑ Make sure the floppy disk drive (if applicable) is empty. ❑ If your computer is plugged into a power strip or an uninterruptible power supply (UPS),

make sure the power strip or UPS is plugged into a power source and turned on.

❑ If you are using an external display, make sure it is plugged into a power source and

turned on. Make sure the brightness and contrast controls are adjusted correctly. See the manual that came with your display for more information.

❑ Disconnect the AC adapter and remove the battery pack. Wait three to five minutes.

Reinstall the battery pack, reattach the AC adapter, and then press the power button (slide up the power switch on VGN-UX series models) to turn on your computer.

❑ Condensation may cause your computer to malfunction. If this occurs, do not use the

computer for at least one hour.

❑ On all models except VGN-UX series and VGN-TZ series models, remove any extra

memory modules you may have installed since purchase.

❑ Check that you are using the supplied Sony AC adapter. For your safety, use only

genuine Sony rechargeable battery packs and AC adapters, which are supplied by Sony for your VAIO computer.

What should I do if a BIOS error appears when I turn on my computer?

On all models except VGC-RM series models, if the message “Press <F1> to resume, <F2> to setup” appears at the bottom of the screen, follow these steps:

1 Press the F2 key (press and hold the Fn key and press the F2 key on VGN-UX series

models). The BIOS setup screen appears. If not, restart the computer and press the F2 key several times (press and hold the Fn key and press the F2 key several times on VGN-UX series models) when the VAIO logo appears.

2 Set the date (month/day/year). Press the Enter key. 3 Press the

Press the Enter key.

4 Press the

Fn key and press the F9 key on VGN-UX series models). At the confirmation prompt, press the Enter key.

5 Select Exit Setup, and press the Enter key.

At the confirmation prompt, press the Enter key. Your computer restarts.

If this occurs frequently, contact VAIO-Link.

On VGC-RM series models, if the message “Press F2 to Run SETUP or Press F1 to continue” appears on the screen, follow these steps:

1 Press the F2 key.

The BIOS setup screen appears. If not, restart the computer and press the F2 key several times when the VAIO logo appears.

2 Set the date (month/day/year) with the Tab and +/- keys. 3 Press the

with the Tab and +/- keys.

4 Press the

press the Enter key. At the confirmation prompt, press the Y key.

5 Select Exit Saving Changes and press the Enter key.

At the confirmation prompt, press the Y key. Your computer restarts.

If this occurs frequently, contact VAIO-Link.

m key to select System Time, and then set the time (hour: minute: second).

, key to select the Exit tab, and then press the F9 key (press and hold the

m key to select System Time, and then set the time (hour: minute: second)

, key to select the Exit tab, and then select Load Optimal Defaults and

What should I do if the power indicator (Green) lights but my screen stays blank?

Follow these steps:

Press and hold the power button (slide up and hold the power switch on VGN-UX series

models) for more than four seconds to check that the power indicator goes out. Then turn on your computer again.

2 If your computer screen still stays blank, unplug the AC adapter, remove the battery

pack, and leave the computer for about a minute. Then reinstall the battery pack, plug in the AC adapter, and turn on the computer again.

What should I do if my computer or software stops responding?

❑ If your computer stops responding while a software application is running, press the

Alt+F4 keys (Alt+Fn+F4 keys on VGN-UX series models) to close the application window.

❑ If the Alt+F4 keys (Alt+Fn+F4 keys on VGN-UX series models) do not work, click

Start, the arrow next to the Lock button, and Shut Down to turn off your computer.

❑ If your computer does not turn off, press the Ctrl+Alt+Delete keys and click the arrow

next to the Shut down button and Shut Down.

If the Windows Security window appears, click Shut Down.

Turning off your computer with the Ctrl+Alt+Delete keys or the power button (power switch on VGN-UX series models) may cause loss of unsaved data.

❑ If your computer still does not turn off, press and hold the power button (slide up and

hold the power switch on VGN-UX series models) until the computer turns off.

❑ Remove the AC adapter and battery pack. ❑ Try reinstalling the software. ❑ Contact the software publisher or designated provider for technical support.

What should I do if the battery indicator is flashing and my computer does not start?

❑ This symptom could be due to the battery pack not being installed properly. To resolve

this symptom, turn off your computer and remove the battery pack. Then install the battery pack to the computer again. For details, see the on-screen User Guide.

❑ If the symptom persists after performing the above, it means the installed battery pack

is not compatible. Remove the battery pack and contact VAIO-Link.

What should I do if a message window, notifying of incompatibility or improper installation of the battery pack, appears and my computer enters Hibernate mode?

❑ This symptom could be due to the battery pack not being installed properly. To resolve

this symptom, turn off your computer and remove the battery pack. Then install the battery pack to the computer again. For details, see the on-screen User Guide.

❑ If the symptom persists after performing the above, it means the installed battery pack

is not compatible. Remove the battery pack and contact VAIO-Link.

What should I do if Windows does not start, showing a message, when I start my computer?

If you enter a wrong power-on password three times consecutively, the Enter Onetime Password or Password Check failed message appears. If you enter a wrong power-on

password three times consecutively again, the System Disabled message appears and Windows will not start. Press and hold the power button (slide up and hold the power switch on VGN-UX series models) for more than four seconds to check that the power indicator goes off. Wait for 10 or 15 seconds, then restart your computer and enter the correct password. When entering the password, check that the Num lock indicator and Caps lock indicator are off. If any are lit, press the Num Lk key (press and hold the Fn key and press the Num Lk key on VGN-UX series models) or the Caps Lock key to turn off the indicator before entering the password.

What should I do if I cannot remember the BIOS password?

If you have forgotten the BIOS password, contact VAIO-Link to reset it. A reset fee will be charged.

System Security

How can I protect my computer against security threats, such as viruses?

The Microsoft Windows operating system is preinstalled on your computer. The best way to protect your computer against security threats, such as viruses, is to download and install the latest Windows updates regularly.

You can get important Windows updates by doing the following:

Your computer must be connected to the Internet before you can receive updates.

1 Connect to the Internet. 2 Double-click the Windows Security Alerts icon on the taskbar. 3 Follow the on-screen instructions to set up automatic or scheduled updates.

How do I keep my antivirus software updated?

You can keep the Norton Internet Security software program current with the latest updates from Symantec Corporation.

To download and install the latest security update 1 Click Start, All Programs, Norton Internet Security, and Norton Internet Security. 2 Click the item to update the software on the left pane. 3 Follow the on-screen instructions to select and download updates.

Einführung in dieses Handbuch

Wenn Sie Probleme mit Ihrem Sony VAIO®-Computer haben, finden Sie in diesem Handbuch entsprechende Lösungen.

Weitere Informationen zur Fehlerbehebung finden Sie im umfassenden Bereich Windows- Hilfe und Support. (Klicken Sie auf Start – Hilfe und Support.)

Es wird dringend empfohlen, dass Sie die Dokumentation lesen, bevor Sie Ihren Computer in Betrieb nehmen. Neben der gedruckten Dokumentation finden Sie auch Benutzerhandbücher auf dem Computer. Die elektronische Dokumentation enthält nicht nur wichtige Informationen, sondern Sie finden darin auch nützliche Tipps und Themen, an die Sie bisher vielleicht noch nicht gedacht haben.

Folgende Dokumente sind dem Computer beigelegt.

Gedruckte Dokumentation

❑ Setup-Poster – Beschreibungen der Schritte vom Auspacken bis zum Starten des

Computers.

❑ Fehlerbehebung – Lösungen für häufig auftretende Probleme (dieses Handbuch). ❑ Wiederherstellungshandbuch – Anleitungen zur Erstellung einer Sicherheitskopie

der Daten, zur Wiederherstellung des Computersystems sowie zur Beseitigung von Funktionsstörungen.

❑ Broschüren mit folgenden Informationen: Sony GARANTIE,

Sicherheitsbestimmungen, Modem – Richtlinien und Verordnungen, Wireless LAN – Richtlinien und Verordnungen, Bluetooth – Richtlinien und Verordnungen, Anwender-Lizenzvertrag und Supportservices von Sony.

Elektronische Dokumentation

Elektronische Informationen finden Sie in: ❑ Dokumentation (Documentation) in My Club VAIO: Das Portal My Club VAIO bildet

die zentrale Plattform für alle Fragen rund um die Benutzung Ihres Computers.

❑ Windows-Hilfe und Support: Windows-Hilfe und Support bietet umfassende

Informationen zur Arbeit mit Ihrem Computer, einschließlich praktischer Hinweise und Übungen. Über die Suchfunktion, den Index und das Inhaltsverzeichnis können Sie auf alle Informationen der Windows-Hilfe (auch im Internet) zugreifen.

Wenn Sie auf Dokumentation (Documentation) zugreifen möchten, klicken Sie auf dem Desktop auf das Symbol VAIO-Dokumentation (VAIO Documentation) und führen die folgenden Schritte aus:

1 Klicken Sie auf Start , Alle Programme und dann auf My Club VAIO. 2 Klicken Sie auf Dokumentation (Documentation). 3 Wählen Sie die gewünschte Anleitung aus.

Jetzt können Sie das Benutzerhandbuch lesen. Dieses Handbuch liegt im PDF-Format vor und lässt sich daher leicht durchsuchen und ausdrucken.

Wenn Sie auf Windows-Hilfe und Support zugreifen möchten, gehen Sie wie folgt vor:

1 Klicken Sie auf Start. 2 Klicken Sie auf Hilfe und Support.

Windows-Hilfe und Support wird geöffnet.

Alternativ dazu erreichen Sie Windows-Hilfe und Support, indem Sie gleichzeitig die Microsoft Windows-Taste und die Taste F1 drücken.

Fehlerbehebung

Computer

Was kann ich tun, wenn mein Computer nicht startet?

❑ Vergewissern Sie sich, dass der Computer richtig an einer Stromquelle angeschlossen

und eingeschaltet ist. Überprüfen Sie, ob die Netzkontrollleuchte aktiv ist.

❑ Vergewissern Sie sich, dass der Akku richtig eingesetzt und aufgeladen ist. ❑ Vergewissern Sie sich ggf., dass das Diskettenlaufwerk leer ist. ❑ Wenn der Computer an eine Mehrfachsteckdose oder eine unterbrechungsfreie

Stromversorgung (USV) angeschlossen ist, vergewissern Sie sich, dass die Mehrfachsteckdose oder die USV mit einer Stromquelle verbunden und eingeschaltet ist.

❑ Wenn Sie ein externes Anzeigegerät verwenden, vergewissern Sie sich, dass es mit

einer Stromquelle verbunden und eingeschaltet ist. Achten Sie darauf, dass die Regler für Helligkeit und Kontrast richtig eingestellt sind. Weitere Informationen dazu finden Sie in der Bedienungsanleitung der Lautsprecher.

❑ Ziehen Sie das Kabel des Netzgeräts ab, und nehmen Sie den Akku heraus. Warten

Sie 3 bis 5 Minuten. Setzen Sie den Akku wieder ein, schließen Sie das Netzgerät wieder an, und drücken Sie die Ein-Aus-Taste, um den Computer einzuschalten (bei Modellen der Serie VGN-UX schieben Sie den Ein-Aus-Schalter nach oben).

❑ Durch Kondensatbildung kann es zu einer Fehlfunktion des Computers kommen. Ist

dies der Fall, verwenden Sie den Computer mindestens eine Stunde lang nicht.

❑ Nehmen Sie zusätzliche Speichermodule heraus, die Sie seit dem Kauf eingesetzt

haben (gilt nicht für Modelle der Serien VGN-UX und VGN-TZ).

❑ Verwenden Sie unbedingt das mitgelieferte Netzgerät von Sony. Zu Ihrer eigenen

Sicherheit sollten Sie ausschließlich solche Akkus und Netzgeräte verwenden, die von Sony speziell für Ihren VAIO-Computer hergestellt wurden.

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