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94
Additional Information
Troubleshooting
If you experience any of the following
difficulties while using the player, use this
troubleshooting guide to h elp remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
The power is not turned on.
, Check that the power cord i s connected
securely.
There is no picture.
, The connecting cords are not connected
securely.
, The connecting cords are damaged.
, The player is not connected to the correct TV
input jack (page 20).
, The video input on t he TV is not correctly set.
, You have pressed VIDEO ON/OFF (or
VIDEO OFF) (page 37).
, You have selected “PROGRE SSIVE” in
“COMPONENT OUT” even though your TV
cannot accept the signal in prog ressive format.
In this case, set the COMPONENT VIDEO
OUT/SCAN SELECT switch on the back
panel of the player to INTERLACE . Then set
“COMPONENT OUT” to “INTERLACE”
after you can see the TV screen correctly, and
reset COMPONENT VIDEO OUT/SCAN
SELECT switch to SELECTABLE.
Picture noise appears.
, The disc is dirty or flawed.
, If the picture ou tput from your player goes
through your VCR to get to your TV, the copy-
protection signal applied to some DVD
programs could affect picture qual ity. If you
still experience problem s even when you
connect your player directly to your TV,
please try connecting your playe r to your TV’s
S video input (page 20).
, You have selected “PROGRESSIVE” in
“COMPONENT OUT” even though your TV
cannot accept the signal in progressive format.
In this case, set the COMPONENT VIDEO
OUT/SCAN SELECT switch on the back
panel of the player to INT ERLACE. Then set
“COMPONENT OUT” to “INTERLACE”
after you can see the TV screen correctly, and
reset COMPONENT VIDEO OUT/SCAN
SELECT switch to SELECTABLE.
, Even if your TV is compatible with
progressive format (480p) signals, the image
may be affected when you set
“COMPONENT OUT” to “PROGRESSIVE.”
In this case, set “COMPONENT OUT” to
“INTERLACE.”
Even though you set the aspect ratio
in “TV TYPE” of “SCREEN SETUP,”
the picture does not fill the screen.
, The aspect ratio of the disc is fixed on your
DVD.
There is no sound.
, The connecting cord is no t connected securely.
, The connecting cord is damaged.
, The player is connecte d to the wrong input
jack on the amplifier (rece iver) (page 25, 27,
29).
, The amplifier (recei ver) input is not correctly
set.
, The player is in paus e mode or in Slow-motion
Play mode.
, The player is in fast forward or fast reve rse
mode.
, If the audio signal does no t come through the
DIGITAL OUT (OPTICAL or COAXIAL)
jack, check the audio settings (pag e 89).
, SACD audio signals are not output from the
digital jack.
Power
Picture
Sound
Additional Information
95
Sound is noisy.
, The disc is dirty or flawed.
Sound distortion occurs.
, Set “AUDIO ATT” in “AUDIO SETUP” to
“ON” (page 88).
The surround effect is difficult to hear
when you are playin g a Dolby Digital,
or DTS sound track.
, Check the speaker connecti ons and setting
(page 25, 31, 89)
, Depending on the DVD, th e output signal may
not be the entire 5.1 channels. It may be
monaural or stereo even if the sound trac k is
recorded in Dolby Digital or DTS format.
The sound comes from the center
speaker only.
, Depending on the disc, the soun d may come
from the center speaker only.
, Set “SURROUND” to “OFF” in the Control
Menu display (page 60).
The remote does not function.
, There are obstacles between the remote and
the player.
, The distance between the remote and the
player is too far.
, The remote is not pointed at the remote sensor
on the player.
, The batteries in th e remote are weak.
The disc does not play.
, There is no disc inside.
, The disc is turned over.
Insert the disc with the playback side facing
down on the disc tray.
, The disc is skewed.
, The player cannot play CD-ROMs, etc. (page
6).
, The region code on the DVD does not match
the player.
, Moisture has condensed inside the player.
Remove the disc and leave the player turned
on for about half an hour. Turn on the power
again before playing the disc (page 3).
, The player cannot play DVD-Rs, DVD-RWs,
CD-Rs, or CD-RWs that are not finali zed.
The disc does not start playing from
the beginning.
, Program Play, Shuffle Play, Repeat Play, or
A-B Repeat Play has been selected (page 43).
Press CLEAR to cancel these funct ions before
playing a disc.
, Resume Play has been selected.
During stop, press x on the player or the
remote and then start playback (page 39).
, Depending upon the d isc, the menu may
automatically appear on the TV screen.
The player starts playing the disc
automatically.
, The disc features an auto playba ck function.
, “AUTO PLAY” in “CUSTOM SETUP” is se t
to “TIMER” (page 86).
Playback stops automatically.
, Some discs may contain an auto p ause signal.
While playing such a disc, t he player stops
playback at the auto pause signal.
You cannot perform some functions
such as Stop, Search, Slow-motion
Play, Repeat Play, Shuffle Play, or
Program Play.
, Depending on the disc, you may not be able to
do some of the operations above. See the
operating manual that c omes with the disc.
Operation
continued
96
The language for the sound track
cannot be changed.
, Try using the DVD’s menu instead of the
scroll key on the remote (page 40).
, Multilingua l tracks are not recorded on the
DVD being played.
, The DVD prohibits the changing of the
language for the sound track.
The subtitle language cannot be
changed.
, Try using the DVD’s menu instead of the
scroll key on the remote (page 40).
, Multilingua l subtitles are not recorded on the
DVD being played.
,
The DVD
prohibits
the changing of the
subtitles.
The subtitle cannot be turned off.
, Try using the DVD’s menu instead of the
scroll key on the remote (page 40).
, The DVD prohibits the subtitles being turned
off.
The angles cannot be changed.
, Try using the DVD’s menu instead of the
scroll key on the remote (page 40).
, Multi-angles are not recorded on the DVD
being played. The angle can only be changed
when the “ANGLE” indicator lights up on the
front panel display (page 9).
, The DVD prohibits changing of the angles.
The player does not operate properly.
, When static electricity, etc., causes the player
to operate abnormally, press POWER on the
player to turn the player off and then on agai n.
Nothing is displayed on the front
panel display.
,
Turn on the front panel display us ing the FL
OFF button or scroll key, or set “DIMMER” to
any setting other than “OFF.”
5 numbers or letters are displayed on
the screen and on the front panel
display.
, The self-diagnosis function was activated.
(See the table on page 97.)
The disc tray does not open and
“LOCKED” appears on the front panel
display.
,
Contact your Sony dealer or local authorized
Sony service facility.
Additional Information
97
Self-diagnosis Function
(When letters/numbers appear in the
display)
When the self-diagnosis function is activated
to prevent the player from malf unctioning, a
five-character service number (e.g., C 13 00)
with a combination of a letter and four digits
appears on the screen and the front panel
display. In this case, check the following
table.
Glossary
Chapter (page 9)
Sections of a picture or a music feature that
are smaller than titles. A title is composed of
several chapters. Depending on the disc, no
chapters may be recorded.
Digital Cinema Sound (DCS) (page 62)
Technology that Sony dev eloped to enjoy
surround in a home usin g 4 or more speakers.
It simulates the sound of a movie editing
studio instead of the usual concert hall so that
you can enjoy the surround sound of a movie
theater in the comfort of yo ur own home.
Dolby Digital (page 25, 89)
Digital audio compression technology
developed by Dolby Laboratories. This
technology conforms to 5 .1-channel
surround sound. The rear channel is ster eo
and there is a discrete subwoofer channel in
this format. Dolby Digital provides the same
5.1 discrete channels of high quality digital
audio found in Dolby Digital cinema audio
systems. Good channel separation is re alized
because all of the channel data are recorded
discretely and little deterioration is realized
because all channel data processing is digi tal.
Dolby Surround (Pro Logic) (page 29)
Audio signal processing technology that
Dolby Laboratories devel oped for surround
sound. When the input signal contai ns a
surround component, the Pro Logi c process
outputs the front, center and rear signals. The
rear channel is monaural.
First three
characters of
the service
number
Cause and/or corrective
action
C 13 The disc is dirty.
, Clean the disc with a soft
cloth (page 7).
C 31 The disc is not inserted
correctly.
, Re-insert the disc
correctly.
E XX
(xx is a number)
To prevent a malfunction, the
player has performed the selfdiagnosis function.
, Contact your nearest Son y
dealer or local authorized
Sony service facili ty and
give the 5-character
service number.
Example: E 61 10
C:13:00
continued