SOL26
Basic Manual
Information
Purchase a specified charger (sold separately).
Illustrations used in this manual are just images for explanations. They may be different from actual ones.
Getting Ready
Names and functions of parts
aHeadset connection terminal
bSecond microphone*1: Reduces noise to make easy to listen.
cNotification LED dProximity sensor:
Switches touch panel on and off to prevent from erroneous operation during a call/Auto-control for display brightness.
eEarpiece
fFront camera
gDisplay (Touch panel)
hMicrophone/speaker*1
imicroSD memory card/au Micro IC Card (LTE) slot
jPower key/Screen lock key:P
kVolume key/Zoom key
lCamera key: k
a b
c d e f
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k
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■ Charging with the Desktop Holder
Charging with the supplied Desktop Holder (SOL26PUA) and Common AC Adapter 05 (sold separately) is explained.
1Insert the microUSB plug of Common AC Adapter 05 (sold
separately), with the engraved side (▲) facing up, straight into the microUSB connection terminal of the Desktop Holder
2Insert the power plug of Common AC Adapter 05 (sold separately) into an outlet
3Install the product to the Desktop Holder and move it left or right until it clicks
When the product and the magnetic connector of the Desktop Holder are connected correctly, the notification LED of the product turns on.
Preface
Thank you for buying XXXXXXXX (simply called the "product" from here on).
Before using the product, read "Basic Manual" (this manual)
and " (Full Instruction Manual)" (Japanese) to ensure safe use and handling.
About Operating Instructions
■ Basic Manual (this manual)
Handles only basic operations for main features.
For detailed descriptions on various functions, refer to the "Instruction Manual" (Japanese) application installed on the
product or " (Full Instruction Manual) (Japanese)" available on the au homepage. http://www.au.kddi.com/support/mobile/guide/manual/
Company names and product names referred to in this manual are trademarks or registered trademarks of respective companies. The TM, ® marks may be omitted in this manual.
■ "Instruction Manual" (Japanese) application
This product allows you to use the "Instruction Manual" (Japanese) application on the product to confirm detailed operational procedures.
Certain functions can be directly activated from the application screens on which their operations are described.
From the Home screen, [ ]X[ (Customer support)]X[Basic Manual] (Japanese)
When you activate for the first time, follow the onscreen instructions to download and install application.
a
mCamera lens |
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nGPS/Built-in antenna*2 |
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oBluetooth®/Wi-Fi®/ |
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antenna part*2 |
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pFlash/Photo light |
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qNameplate*4 |
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r mark |
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sau Micro IC Card (LTE) |
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tNFC (FeliCa |
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compatible) antenna*2 |
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uBack cover*3 |
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vBuilt-in antenna*2 |
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wmicroUSB connection |
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terminal |
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xDesktop Holder |
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contact terminal |
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yStrap hole |
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*1 Do not jab with a sharp object such as a needle. Doing so may cause a fault.
*2 The antenna is built in. Covering around the antenna by the hand may affect the quality of call/communication.
*3 Back cover is not removable. Removing so forcibly might cause damage or a fault. Also, battery is built into the main unit and not removable by customers.
*4 Do not remove the nameplate with stickers of CE mark, FCC ID and IMEI information printed.
CE mark and FCC ID
1Open the au Micro IC Card (LTE) slot cover, and insert a fingernail into the hook at the edge of the label tray, then pull it out straight.
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4When charging is complete, lift the product to remove while pressing the Desktop Holder
5Remove the Common AC Adapter 05 (sold separately) from the outlet
■ Charging with the AC Adapter
Charging with Common AC Adapter 05 (sold separately) is explained.
■ For Those Requiring an English Instruction Manual
You can download the English version of the Basic Manual from the au homepage (available in approximately one month after the product is released).
Download URL: http://www.au.kddi.com/support/mobile/guide/manual/
Safety Precautions
Before you start using the product, make sure to read the "Cautions on using XXXXXXXX to ensure correct use.
Before you assume that the product is malfunctioning, check for possible remedies in the following au Customer Support site of au homepage: http://www.au.kddi.com/support/mobile/trouble/repair
Regarding notations used in this document
In this manual, keys (key icons) are represented by simplified illustrations such as x, y, r, P, k.
Operations of tapping menu items/icons/buttons on the screen etc. are indicated as [(name of the item etc.)].
Screen illustrations shown in this manual may look different from the actual screens. In some cases, minor details or a part of a screen may be omitted.
In this manual, "microSDTM memory card", "microSDHCTM memory card" and "microSDXCTM memory card" are abbreviated as "microSD memory card" or "microSD".
All of the indicated amounts exclude tax unless otherwise specified.
"The Company" as appears on the product refers to the following companies:
Sold by: KDDI CORPORATION, OKINAWA CELLULAR TELEPHONE COMPANY
Manufactured by: Sony Mobile Communications Inc.
Using au (au Disaster Countermeasure)
You can use (Disaster Message Board) service,(Emergency Rapid Mail) service that distributes(Earthquake Early Warning), (Disaster and Evacuation Information) and (Tsunami Warning), and(Disaster Voice Messaging Service).
1From the Home screen, [au (au Disaster
Countermeasure)]
au (au Disaster Countermeasure) menu appears.
■ Using (Disaster Message Board)
Disaster Message Board service enables you to register information of well-being from an area of distress via LTE NET in case of large-scale disaster such as earthquake with a seismic intensity of over 6 lower.
1au (au Disaster Countermeasure) menuX[(Disaster Message Board)]
Information
To register information of well-being, E-mail address ( ezweb.ne.jp) is required. Set up E-mail address beforehand.
■ Using (Emergency Rapid Mail)
Emergency Rapid Mail is a service that distributes Earthquake Early Warning or Tsunami Warning delivered from the meteorological bureau or Disaster and Evacuation Information delivered from the government or local public organization to all au cell phones in specified areas simultaneously.
When you receive Earthquake Early Warning, ensure your safety and take proper action according to the situation around you. When you receive a Tsunami Warning, draw away from sea coast immediately and evacuate to safe place such as upland or well-built high building.
1au (au Disaster Countermeasure) menuX[(Emergency Rapid Mail)]
Information
Reception of Emergency Rapid Mail is notified by a special warning tone and vibration. It is not possible to change the warning tone.
*Earthquake Early Warning is notified by warning tone and voice
sound (" " (It is an earthquake)), and vibration.
Earthquake Early Warning may not arrive before strong tremors in areas near the epicenter.
Tsunami Warning is a major tidal wave/seismic sea wave notification delivered from the meteorological bureau to the area including target coast.
Disaster and Evacuation Information is a service that distributes bulletins concerning residents' safety including evacuation advisories, evacuation orders and other warnings issued by the national and local governments.
The service is available only in Japan (it cannot be used overseas).
No information fee or communication charge is required for receiving Emergency Rapid Mail.
KDDI is not liable for damages suffered by customers resulting from the service's information, lack or delay in the information caused by transmission or system breakdowns, or other events that are outside the responsibility of KDDI.
Refer to the Japan Meteorological Agency web page for details about distribution of Earthquake Early Warning. http://www.jma.go.jp/
You cannot receive Emergency Rapid Mail when your cell phone is turned off or during a call.
Emergency Rapid Mail may not be received when your cell phone is communicating such as while sending/receiving SMS/e-mail or using the browser, or if you are in a place where signal does not reach even in the service area (e.g. in a tunnel, basement) or in a place with a poor reception.
You cannot receive the Emergency Rapid Mail that the reception is failed.
This delivery system is different from Earthquake Early Warning provided through TV, radio, or other communication procedures, which means that the time the Earthquake Early Warning arrives may vary.
Information from someplace other than your current location may be received.
■Using (Disaster Voice
Messaging Service)
Disaster Voice Messaging Service is a service which allows you to record your voice and send someone you want to inform your well-being in case of a large-scale disaster.
1au (au Disaster Countermeasure) menuX[(Disaster Voice Messaging Service)]
Information
To use Wi-Fi®, initial settings via 4G (LTE/WiMAX 2+)/3G network is required.
Voice message can be recorded for up to 30 seconds.
Voice messages cannot be saved or played if the product does not have available memory.
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au Micro IC Card (LTE)
Your phone number etc. is recorded in the au Micro IC Card (LTE).
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au Micro IC Card (LTE) |
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with au Micro IC Card (LTE). You |
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IC (metal) part |
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IC-card or micro au IC card |
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switched from an au cell phone or |
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au smartphone. |
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Do not insert an au Nano IC Card |
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(LTE) with a conversion adapter. |
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Doing so may cause a fault. |
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3Set au Micro IC Card (LTE) into the tray with IC (metal) part facing up (), insert the tray with the card into the main unit and press it all the way
Pay attention to the orientation of the notch and pressing tray.
Attaching/removing the au Micro IC Card (LTE)
Before attaching/removing the au Micro IC Card (LTE), make sure to turn off the product.
■ Attaching the au Micro IC Card (LTE)
1Open the microSD memory card/au Micro IC Card (LTE) slot cover while hooking the groove with your fingernail
2Hook the projection of the tray () with your fingernail to slide the tray straight out, then remove the tray from the product
i
1Open the microUSB connection terminal cover of the product while hooking the groove with your fingernail, and insert the microUSB plug of Common AC Adapter 05 (sold
separately), with the engraved side (▲) facing up, straight into the microUSB connection terminal of the product
2Insert the power plug of Common AC Adapter 05 (sold separately) into an outlet
Notification LED lights on the product.
3When charging is complete, remove the microUSB plug of Common AC Adapter 05 (sold separately) from the product and close the microUSB connection terminal cover firmly
4Remove Common AC Adapter 05 (sold separately) from the outlet
■ Charging with the DC Adapter
You can charge from cigarette lighter socket in a car by using Common DC Adapter 03 (sold separately). For details, refer to instruction manual of Common DC Adapter 03 (sold separately).
■ Charging with a PC
The followings describe charging procedure by connecting the product to chargeable USB port on a PC using the microUSB cable of Sony Mobile AC adapter 05 (sold separately).
1Open the microUSB connection terminal cover of the product while hooking the groove with your fingernail, and insert the microUSB plug of the microUSB cable, with the engraved side () facing up, straight into the microUSB connection terminal of the product
4Close the microSD memory card/au Micro IC Card (LTE) slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit
■ Removing au Micro IC Card (LTE)
1Open the cover while hooking the groove of microSD memory card/au Micro IC Card (LTE) slot cover with your fingernail
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2Insert the USB plug of the microUSB cable into the USB port of a PC
Notification LED lights on the product.
When a screen for installation of software or a screen for new hardware detection appears, skip or cancel it.
3When charging is complete, remove the microUSB plug of the microUSB cable from the product and close the microUSB connection terminal cover firmly
4Remove the USB plug of the microUSB cable from the USB port of the PC
Turning on (Initial settings)
Turning the power on
1P(over 1 sec)
The product vibrates and after a while the lock screen appears.
When you turn on the product for the first time, follow the onscreen instructions to set the initial settings.
2Swipe (flick) the screen up or down
■ Turning the power off
1P(over 1 sec)
2[Power off]X[OK]
Information
Press Pfor over 1 second and long-touch "Power off" X [OK] to restart product in safe mode.
2Hook the projection of the tray with your fingernail to slide the tray straight out, then remove the tray from the main unit
3Remove au Micro IC Card (LTE) out of the tray, insert the tray into the main unit and then press it all the way
Pay attention to the direction of pushing the tray.
4Close the microSD memory card/au Micro IC Card (LTE) slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit
Information
Note the following points, otherwise handling the au Micro IC Card (LTE) may cause malfunction or damage.
Do not touch the IC (metal) part of the au Micro IC Card (LTE).
Insert in the correct direction.
Do not use force to attach or remove.
Do not lose the au Micro IC Card (LTE) after it has been removed.
Attaching/Removing microSD memory card
■ Attaching microSD memory card
1Open the microSD memory card/au Micro IC Card (LTE) slot cover while hooking the groove with your fingernail.
2Check the orientation for inserting, and insert it until it clicks
Insert the microSD memory card with the contact side down.
3Close the microSD memory card/au Micro IC Card (LTE) slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit
Information
Insert a microSD memory card in the appropriate direction. Inserting a microSD memory card forcefully into the slot could result in failure to remove the microSD memory card or damage.
Do not touch the terminal of the microSD memory card.
■ Removing microSD memory card
Be sure to unmount microSD memory card before removing.
1From the Home screen, [ ]→[Settings]→[Storage]→ [Unmount SD card]→[OK]
When it is unmounted, " SD card safe to remove" appears on the status bar to notify you that reading and
writing from/to the microSD memory card are disabled.
2Open the microSD memory card/au Micro IC Card (LTE) slot cover while hooking the groove with your finger
k
■ Force-quitting
1Open the microSD memory card/au Micro IC Card (LTE) slot cover while hooking the groove with your fingernail, press the OFF button (RED) with a fine-tipped object for approximately three seconds, and release your finger after it vibrates three times
Information
Pressing the OFF button (RED) by a sharp object such as needle may cause malfunction.
Alternatively, press and hold Pand upper part of the volume key at the same time for approximately three seconds, and release your finger after it vibrates three times.
Initial settings
When you turn on the product for the first time, follow the onscreen instructions to set language, functions, service, etc. For details, refer to "Setting Guide".
Information
To change the language later, from the Home screen, [ ] X[ (Settings)]X[ (Language & input)]X[
(Language)]. To make settings, from the Home screen, [ ]X[Settings]X[Setup guide]. To make settings
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for au service etc., from the Home screen, [ ]X[(Customer support)]X[au Easy Setting].
Screen Lock
When the screen lock is set, the backlight turns off to avoid the keys and touch panel from false operations.
When the specified time elapses, the product's screen backlight turns off automatically and screen lock is activated.
1 While the screen is displayed, P
■ Unlocking screen
The lock screen appears when turning the power on or the backlight on by pressing P.
1 Swipe (flick) the screen up or down on the lock screen
Information
On the lock screen, long-touch "" and drag it to " " to activate the camera.
Basic Operation
Key icons
The followings are the main functions of x, y, r keys located at the bottom of the screen.
x y r
■Using (Disaster information/Donation website)
You can check history of Disaster and Evacuation Information delivered by local government, disaster information portal, donation website, etc.
1au (au Disaster Countermeasure) menuX[
(Disaster information/Donation website)]XFollow the onscreen instructions
Do you have everything?
Before your start using the product, make sure that you have all the following packaged with the product.
XXXXXXXX*1 |
Desktop Holder (SOL26PUA)*1 |
Sony Mobile TV antenna cable 0202SOHSA
*1 Including warranty
(Instruction Manual) (Japanese)
XXXXXXXX (Cautions on using XXXXXXXX) (Japanese)
(Setting Guide) (Japanese)
The following items are not included in the package.
microSD memory card |
AC adapter |
Earphones |
microUSB cable |
f
3Press the microSD memory card all the way until it clicks, then pull out the microSD memory card slowly
" Removed SD card" appears on status bar to inform that the microSD memory card is removed.
4Close the microSD memory card/au Micro IC Card (LTE) slot cover, press it firmly to ensure that there are no gaps between the cover and the main unit
Charging
When you purchase your product, the internal battery is not fully charged. Charge the battery before use.
Information
When the charging starts, notification LED lights according to the battery level. To check the battery level, see the status bar in
the top of the Home screen. Alternatively, from the Home screen, [ ]X[Settings]X[About phone]X[Status] and see "Battery level".
When you start charging with the product powered off, the power turns on even though operation is not available. Do not charge the battery in a place where the use is prohibited such as in airplane or hospital.
It may take longer to complete for charging with a PC or while using the camera function.
You cannot charge the battery by connecting the Desktop Holder to a PC.
Be sure to attach the supplied attachment to the Desktop holder when charging. If the product is installed without the attachment attached, charging fails.
Replace the attachment as required. Depending on cover you use, charging may fail.
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Return to the previous screen. Close a dialog |
Back |
box, menu, or the Notifications panel. |
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Display the Home screen. |
Home |
Long-touch and drag it to " " to activate |
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"Google" application or drag it to " " to |
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activate "What's New" application. |
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Display recently used applications on a list and |
Recently |
activate or delete them from the list. Also, you |
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can use and set small apps. |
applications |
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Using the touch panel
The display of the product is a touch panel operated by touching it with your finger.
■ Tap/Double-tap
Tap: Gently touch a screen and then immediately release your finger. Double tap: Touch the same position twice.
■ Long-touch
Keep touching an item with your finger.
■ Slide
While your finger is gently touching the screen, trace it to the desired direction to move over.
■ Flick (swipe)
Operate the screen by quickly moving (flicking) your finger up, down, right, or left.
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■ Pinch
Touch the screen with two fingers and widen (pinch-out) or narrow (pinch-in) the fingers' distance.
■ Drag
Keep touching an item or icon, trace it to the desired direction to move.
u
■ Checking own phone number
1From the Home screen, [ ]X[Settings]
2[About phone]X[Status]
The phone number of the product is shown under "My phone number".
Information
Alternatively, from the Home screen, [ ] X[Contacts]X [Myself] to check your phone number.
■ Setting the Silent Mode
Set the ringtone volume to 0. Setting to Silent mode does not mute sounds for shutter, playback of video or music, alarm, etc. And adjusting the volume of ringtone & notifications or pressing upper part of volume key cancels Silent mode.
1P(over 1 sec)
2[ ]/[ ]
Tap " " to set mute (ringtone volume 0) and tap " " to set vibrator.
Information
Alternatively, slide the status bar downward u[Quick settings] u[Sound] to switch the Silent mode settings.
■ Setting Airplane mode
When airplane mode is set, all wireless functions (phone, packet communication, Wi-Fi® function, Bluetooth® function, NFC Reader/Writer, P2P function) are turned off.
1 P(over 1 sec) u[Airplane mode]
Information
Slide the status bar downward X Tap [Quick settings] X "Airplane" to switch the airplane mode on or off.
Home screen
Home screen consists of multiple screens. Slide or flick left or right to move to the adjacent screen. Tap yto return to the
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aHome screen position |
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bWidgets |
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cWallpapers |
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dShortcuts (Applications) |
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eMedia folders |
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functions folder) |
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gApplication key |
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Adding to Home screen/Editing Home screen
You can change wallpaper or theme of the Home screen and add/delete/move shortcuts of applications, widgets, folders, etc. on the Home screen.
1Long-touch an area of the Home screen where no icons are displayed
Alternatively, pinch-in on the Home screen.
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Entering characters
Use software keyboard to enter characters.
To display the software keyboard, tap a character input box on the character entry screen for adding contacts, creating a message, etc.
■ Switching keyboards
With "XperiaTM Japanese keyboard" for Japanese input, you can switch input types between "Keypad" and "QWERTY".
1Tap a character input box
2[] on quick toolbar
When quick toolbar is not displayed, tap "" (when the character mode is "Alphabet"/"Numeric", tap ""/"" to switch to "Hiragana/Kanji" then appears).
3[Switch to QWERTY]/[Switch to keypad]
Information
Tap " " at the bottom left of the screen to hide the software keyboard.
Word suggestions or direct conversion candidates for the entered characters appear. Tap a word to enter.
Tap " " to delete the character before the cursor.
Tap " " to enter symbols, facemarks etc. from the displayed list.
For details on "XperiaTM Japanese keyboard" for Japanese
input, character input box→[ ]→[ (Operation guide)], see POBox Plus operation guide.
B
For inquiries, call: Customer Service Center
For general information, charges and operation information(toll free)
Business hours 9:00 20:00 (7 days a week) From fixed-line phones: From au cell phones:
0077-7-111 157without area code
For loss or theft (toll free)
Business hours : 24 hours live support
From fixed-line phones: From au cell phones: 0077-7-113 113without area code
In case above numbers are not available (toll free).
0120-977-033 (except Okinawa)
0120-977-699 (Okinawa)
Keitai Guarantee Service Center
For loss, theft, damage.
Business hours 9:00 21:00 (7 days a week) From fixed-line phones/au cell phones,
0120-925-919 (toll free)
Cell phone and PHS operators collect and recycle unused telephones, batteries and battery chargers at stores bearing thelogo regardless of brand and manufacturer to protect the environment and reuse valuable resources.
Sold by: KDDI CORPORATION, |
April 2014, 1st Edition |
OKINAWA CELLULAR TELEPHONE COMPANY |
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Manufactured by: Sony Mobile Communications Inc. |
1284-1620.1 |
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■ Performance parts for repair
The Company retains performance parts for repair of the XXXXXXXX main unit and its peripherals for four years after discontinuation of production. "Performance parts for repair" refers to parts required for maintaining the functions of the product.
■ Warranty card
At the store of purchase, thoroughly check and read the name of the retailer, date of purchase and other necessary details filled in on the warranty card, and be sure to keep it in a safe place.
■ Keitai Guarantee Service Plus LTE
An after-sales service membership program on a monthly basis called "Keitai Guarantee Service Plus LTE" (monthly fee: 380 yen tax excluded) is available for using your au cell phone for a long time without worries. This service expands coverage for many troubles including malfunction, theft and loss. For details of this service, refer to au homepage or contact Keitai Guarantee Service Center.
Information
You can apply for membership only at the time of purchasing your au cell phone.
Once you cancel the membership, you cannot reapply for it until you purchase an au cell phone next time.
Note that when changing the model or purchasing an extra cell phone, this service only covers the most recently purchased au cell phone.
When an au cell phone is handed over to you or someone else, the Keitai Guarantee Service Plus LTE membership is also handed over to the successor of the cell phone.
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Add a widget. |
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Add a shortcut of an |
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application, a setting screen, |
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etc. |
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Wallpapers |
Album |
Select an image from albums |
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to set as a wallpaper. |
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To set image range, adjust |
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cropping area by dragging, |
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etc. |
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Select a content from albums |
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to set as a wallpaper. |
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Photos |
Select an image from photos |
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to set as a wallpaper. |
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(XperiaTM's |
Select an image to set as a |
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Wallpaper) |
wallpaper. |
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Images displayed to the |
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right of "Photos"/"Live |
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Wallpapers" are "XperiaTM's |
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Wallpaper". |
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Themes |
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Home screen or the lock |
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screen. |
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■ Adding a folder
1From the Home screen, long-touch an icon
2Drag the icon onto another icon
w
Support
Introduction of related accessories
For details, refer to the instruction manual for each device.
Desktop Holder (SOL26PUA)
Sony Mobile TV antenna cable 02 (02SOHSA)
Sony Mobile AC adapter 05 (EP880) (sold separately)
microUSB cable 01 (0301HVA) (sold separately)
Common DC Adapter 03 (0301PEA) (sold separately)
au Carrying Case F Black (0105FCA) (sold separately)
au Carrying Case G Black (0106FCA) (sold separately)
Common AC Adapter 05 (0501PWA) (sold separately)
Information
For the latest information on accessories, visit the au homepage (http://www.au.kddi.com/) or contact the Customer Service Center.
Accessories described on this page can be purchased from the au Online Shop.
http://auonlineshop.kddi.com/
Troubleshooting
Before you assume that the product is malfunctioning, check the following:
Symptom |
What you should check |
Power is not turned Is the internal battery charged?
on even though P Is Ppressed for over 1 second? is pressed
D
When you get a new au cell phone by changing the model or purchasing an extra cell phone, the "Keitai Guarantee Service Plus"/"Keitai Guarantee Service Plus LTE" membership for the old au cell phone is automatically canceled.
Service contents are subject to change without notice.
■ au Micro IC Card (LTE)
The au Micro IC Card (LTE) is lent to you by au. In case of loss or damage, the card will be replaced at your expense. When a malfunction is suspected, or in case of theft or loss, contact an au shop or PiPit.
■ After-sales service
If you are unsure about anything regarding after-sales service, contact the following service contact.
Customer Service Center (for service canceling procedure in case of loss or theft)
From a land-line phone, 0077-7-113 (toll free)
From an au mobile phone, 113 without area code (toll free) Business hours : 24 hours live support
Keitai Guarantee Service Center (for loss, theft, damage)
From a land-line phone/From an au cell phone,
0120-925-919 (toll free) Business hours 9:00 – 21:00 (7 days a week)
Online Repair Desk 24 hours a day over the Internet
* Reception only from PC or smartphone https://cs.kddi.com/support/n_login.html
J
■ Deleting shortcuts/widgets/folders
1From the Home screen, long-touch an icon or a folder you want to delete
2Drag the icon or the folder to ""
To delete a folder, then tap "Delete". It also deletes shortcuts etc. in the folder.
Information
Long-touch a shortcut, widget, or folder icon to move.
Using the Applications screen
You can call up functions from the Applications screen. Application icons installed to the product are also displayed.
You may incur communication charges depending on the function.
■ Starting an application
1From the Home screen, [ ]
Slide or flick left or right to switch the Applications screen.
2Tap an application to use
Some applications are stored in a folder.
■ Main applications
, |
Phone, Contacts |
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Play Store |
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, |
E-mail, SMS |
, |
Camera, Album |
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Browser |
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Maps |
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Settings |
, |
Google, Voice |
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Search |
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Calendar |
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Basic Manual |
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x
Symptom |
What you should check |
The power goes off |
Is the internal battery charged? |
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The power turns off |
Is the internal battery charged? |
while activation |
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screen is displayed |
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The screen freezes |
Open the microSD memory card/au |
and the power |
Micro IC Card (LTE) slot cover while |
cannot be turned off |
hooking the groove with your |
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fingernail, press the OFF button (RED) |
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with a fine-tipped object for |
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approximately three secondsu |
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release your finger after it vibrates |
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three times. Alternatively, press and |
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hold Pand upper part of volume key |
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at the same time for approximately |
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three seconds, and release your |
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finger after it vibrates three times. |
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(Out of service |
Is the product out of the service area |
area) appears |
or in an area where the signal is weak? |
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Is the built-in antenna covered with |
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hand? |
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Cannot charge the |
Is the specified charging equipment |
battery (Notification |
(sold separately) attached properly? |
LED does not light, |
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the battery icon |
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does not change |
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into charging one) |
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E
The Application for the Internet acceptance, if "damage", "wet", "theft" and "loss" are eligible. In the case of spontaneous failure (not the cause damage, such as water wet, but does not power on, the screen does not function or other), it will be accepted by phone for interview is required.
To apply for the Internet, you need the e-mail address.
■au after-sales service information
Replacement cell phone delivery service
Keitai Guarantee Service Plus LTE members
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd |
|
year or later |
Customer charge |
Partially damage, water |
1st: 5,000 yen |
soak, irreparable damage, |
2nd: 8,000 yen |
theft or loss |
|
Non-Keitai Guarantee Service Plus LTE members
Spontaneous failure 1st year
Spontaneous failure 2nd
year or later
No recompense
Partially damage, water soak, irreparable damage, theft or loss
Holding over and repair
Keitai Guarantee Service Plus LTE members
Spontaneous failure 1st year |
Free of charge |
Spontaneous failure 2nd |
Free of charge (three-year |
year or later |
warranty) |
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|
K |
■ Downloading applications
You can download and install applications or games, etc. by using Google Play.
To use Google Play, you need to set a Google account. For details, refer to "Setting Guide".
■ Deleting (uninstalling) applications
Before deleting installed applications, back up contents related to the application that you want to save including data saved in the application.
Some applications may not be deleted.
Knowing the status of the product
■ Status bar
The status bar is located at the top of the product screen. On the left of the status bar, notification icons appear to inform missed calls, new mails, operations in progress, etc., and on the right, status icons appear to indicate the status of the product.
■ Examples of notification icon
New Gmail message
New PC mail message
New E-mail (@ezweb.ne.jp) message
New SMS/Receiving notification service message, New Receiving notification
y
Symptom |
What you should check |
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Cannot operate key/ |
Is the power turned on? |
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touch panel |
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Is "Screen lock" set? |
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Turn off the power and then turn it on |
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again. |
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Cannot operate |
Are you operating with gloved hands? |
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touch panel as |
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Are you operating with a fingernail or |
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intended |
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foreign object on the operating |
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screen? |
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Charging is not |
Is the temperature of the product |
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complete |
raised or very low? |
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A message such as |
The battery is almost dead. |
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"charge the battery" |
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appears |
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Battery usage time |
Is the battery fully charged? Charge |
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is short |
until the notification LED turns green. |
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Is the internal battery end-of-life? |
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Is the product used for a long period |
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at places where |
(out of range) |
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appears? |
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The screen |
Is set "Sleep" period too short? |
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backlight turns off |
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in a short while |
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The display is dark. |
Is "Brightness" set to dark? |
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Is the proximity sensor blocked or |
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covered by sticker? |
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F
Partially damage |
Customer charge |
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Upper limit: 5,000 yen |
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Water soak, irreparable |
Customer charge |
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damage |
10,000 yen |
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Theft, loss |
No recompense |
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Non-Keitai Guarantee Service Plus LTE members |
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Spontaneous failure 1st year |
Free of charge |
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Spontaneous failure 2nd |
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year or later |
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Actual cost |
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Partially damage |
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Water soak, irreparable |
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damage |
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Theft, loss |
No recompense |
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(model change) |
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* Charge amounts are all tax excluded |
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Information |
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Replacement cell phone delivery service
When you have trouble with your au cell phone, replacement cell phone (same model, same color) is delivered by calling to. Return your damaged cell phone within 14 days after the replacement cell phone is delivered.
Available up to twice in a year from the day you use this service as a start day. If you do not use this service in the past year for the subscription to this service, it will be 1st and if you use, it will be the 2nd.
*For details, refer to au homepage.
Talking*1/ Calling*1/ Receiving
Missed call
USB connecting
Wi-Fi®open network available
*1 Appears when switched to another screen such as the Home screen.
■ Main status icons
, |
Signal level (Level 4, Out of service area) |
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, |
Data communication status (4G (LTE/WiMAX |
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2+) available*1, 3G available) |
, |
Battery level (100%, Charging) |
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, |
Silent mode (Vibration, Mute) |
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Airplane mode is activated |
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, |
Wi-Fi®connected, Wi-Fi®communicating |
*1 Two types of network, "LTE"/"WiMAX 2+" can be used. "4G" appears on the screen for either network.
The company determines which network is less busy depending on the condition of the line to connect.
■ Notification panel
If any notification icons are displayed, slide down the status bar to open the Notification panel. You can check details of notification icons or start corresponding applications.
Information
To delete a notification, tap "Clear" or flick the notification left or right.
Some notifications may not be deleted depending on the content.
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z |
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Symptom |
What you should check |
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Screen response is |
When a large amount of data is saved |
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slow when you tap |
in the product or transferring large- |
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on the screen/press |
size data between the product and |
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the keys |
microSD memory card, the screen |
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response may be delayed. |
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Cannot recognize a |
Is the microSD memory card inserted |
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microSD memory |
properly? |
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card |
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Is the microSD memory card unmounted? |
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For more details, visit au Customer Support site of au homepage. http://www.au.kddi.com/support/mobile/trouble/repair
Updating Software
You can update the product to the most recent software for optimal performance and to get the latest enhancements.
You are charged for data communication when connecting to the Internet from the product by using packet communication.
You are recommended to back up your data before updating software.
For details, visit http://www.sonymobile.co.jp/support/ or refer to the "Instruction Manual" (Japanese) application or
" (Full instruction manual)" (Japanese) available on au homepage.
■ Downloading and updating software
Update files can be downloaded from the Internet web site into the product directly.
G
Holding over and repair
Damages and malfunctions intentionally caused by the customer as well as those due to modification (e.g. disassembly, change of parts, painting, etc.) by the customer are not covered by this service.
You cannot receive a refund for the replacement of the outer casing due to stains, scratches, paint removal, etc. on the outer casing.
Main specifications
Display |
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Approx. 5 inches |
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TRILUMINOS® Display for mobile |
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Approx. 16.77 million colors |
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1,080 x 1,920 dots |
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Weight |
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Approx. 167 g (with internal |
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battery) |
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Dimension (W x H x T) |
Approx. 72 mm x 137 mm x |
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10.8 mm |
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Continuous |
In Japan |
Approx. 1340 min. |
call time |
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Overseas |
Approx. 800 min. |
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(GSM) |
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Continuous |
In Japan |
Approx. 640 hours (4G (LTE/ |
stand-by |
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WiMAX 2+)) |
time |
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Approx. 670 hours (3G) |
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Overseas |
Approx. 710 hours |
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(GSM) |
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When you set screen lock to "Swipe", slide the status bar downward to check the Notification panel without unlocking the screen.
■ Notification LED
Notification LED informs charging prompt, battery level while charging, missed calls, new mails, etc. by turning on or flashing.
Status |
Description |
Red |
The battery is charging when the remaining |
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battery level is 14% or lower. |
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Orange |
The battery is charging when the remaining |
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battery level is 15% - 89%. |
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Green |
The battery is charging when the remaining |
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battery level is 90% or higher. |
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Flashing |
The remaining battery level is 14% or lower. |
red |
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Flashing |
Indicates missed call, new Gmail message, new |
white |
SMS message.*1 |
*1 Notification LED flashes while backlight is turned off or lock screen is displayed.
Information
When the remaining battery is not sufficient for turning the product ON, pressing Pmakes LED flash red three times.
When you start charging with the product powered off, the notification LED turns in red. When the status of battery appears on the display, however, the notification LED lights in color that indicates the battery level.
A
Note that when Wi-Fi® communication becomes unstable, packet communication takes the place automatically, which may apply communication fees.
1From the Home screen, [ ]X[ (Tool)]X[Update
Center]
2Tap "System" tabX[ ]
After-sales service
■ When asking for repair
For repair, contact Keitai Guarantee Service Center.
During the |
Repairs will be done based on the terms of |
warranty |
services of the free-of-charge repair warranty |
period |
described on the warranty card. |
|
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Outside the |
We shall repair the product for a charge as |
warranty |
requested by the customer if repair renders it |
period |
usable. |
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Information
Before handing in the product for repair, make a backup of the contents of memory since they may disappear during repair. Note that the Company shall not be liable for any damages and loss of income should the contents of memory be altered or lost.
Recycled parts that meet the Company's quality standards are sometimes used for repair.
Collected au cell phones by Replacement cell phone delivery service which you used before are recycled to cell phones for replacement after repairs. Also replaced parts by au after-sales service are collected and recycled by KDDI. They are not returned to customers.
|
H |
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Charging time |
Using Common AC Adapter 05 |
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(sold separately): |
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Approx. 150 min. (alone) |
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Approx. 160 min. (with Desktop |
|
Holder SOL26PUA) |
|
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Continuous Full Seg |
Approx. 4 hours 50 min. |
watching time |
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Continuous 1Seg |
Approx. 6 hours 40 min. |
viewing time |
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Continuous tethering |
Approx. 580 min. (4G (LTE/ |
time |
WiMAX 2+) on WAN) |
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Approx. 790 min. (3G on WAN) |
|
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Wi-Fi® tethering |
10 |
maximum connection |
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number |
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Information |
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The continuous call time, continuous stand-by time, continuous Full Seg watching time, continuous 1Seg viewing time and continuous tethering time may drop to less than half depending on the battery charging status, usage environment such as temperature, reception condition at the location where the product is used, and the function settings.
L M N