Sony PEG-TJ25 User Manual

Trouble-

A-BQK-100-11 (1)

Troubleshooting

• My CLIÉ handheld does not work properly

• Error messages

• I cannot enter text properly

• I forgot my password

•The HotSync

• I cannot beam data

• I cannot make a backup

• Peripheral devices are not recognized

• I cannot play music (AeroPlayer for CLIE) (for PEG-TJ35 only)

• I cannot use “Memory Stick” media

• I cannot transfer data

• Problems with the CLIE Launcher

• How to operate basic applications (PIM)

problems

shooting Q&A

Personal Entertainment Organizer

PEG-TJ35 PEG-TJ25

Customer Support and Customer Registration

If you encounter problems

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Restarting your CLIÉ handheld (soft reset)

If your CLIÉ handheld does not turn on or respond even after the battery is charged, performing a soft reset may solve the problem. All records and add-on applications stored on your CLIÉ handheld are retained even after performing a soft reset.

b For details on soft reset, refer to “Basic operations of your CLIÉ handheld:

Restarting your CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.

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Other methods

If you cannot solve the problem after performing a soft reset, please follow the steps below. It is recommended that you make note of any messages or alerts that are displayed.

1 Refer to “Frequently Asked Questions” in the

supplied “Read This First (Operating Instructions)” or this manual.

2 Refer to the Sony CLIÉ handheld Support website

Double-click (CLIÉ Info) on the Windows desktop, and select [CLIÉ™ Handheld Support].

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If the problem persists

Refer to “Customer Support and Customer Registration” (page 36), or contact with your nearest Sony dealer.

Note

Thousands of third party add-on applications are available for the Palm OS® platform. Sony does not support third party applications. If you are having problems with a third party application, please contact the publisher of that application.

Making a backup of the data or applications on your CLIÉ handheld

Sony recommends that you make a backup of your data in case of unexpected problems. Backing up your data will ensure that it can be restored again on your CLIÉ handheld, even if you have to perform a hard reset.

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Making a backup using Memory Stick Backup

Use “Memory Stick” media and Memory Stick Backup on your CLIÉ handheld to back up data and applications on your CLIÉ handheld.

b “Memory Stick” media (sold separately) is required.

For details, refer to “Backing up your CLIÉ™ handheld data and applications: Backing up data and applications to “Memory Stick” media using Memory Stick Backup” in “Handbook” (PDF format).

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Making a backup using the HotSync® operation

Data or applications on your CLIÉ handheld is backed up to your computer when the HotSync® operation is performed. If you need to perform a hard reset, this would erase all user data and applications stored on your CLIÉ handheld. However, the erased data and applications can be restored with the next

HotSync

Some add-on applications (not installed at the factory), and some application data and settings may not be backed up using the HotSync backup of all data on your CLIÉ handheld can be made with Memory Stick Backup. Use Memory Stick Backup often to make complete backups.

b For details on the HotSync

operation.

Note

using the HotSync format).

operation. However, a complete

operation, refer to “Exchanging and updating files/data

operation (Other HotSync® operations)” in “Handbook” (PDF

Contents of Troubleshooting

Symptoms Page

My CLIÉ handheld does not work properly

I cannot turn on my CLIÉ handheld Page 9

The screen is not displayed even though the POWER LED is onPage 9

My CLIÉ handheld does not respond Page 10

My CLIÉ handheld keeps turning itself off Page 10

My CLIÉ handheld does not produce any sounds Page 11

The backlight does not turn on when I adjust the brightness level

The LCD display cannot be viewed properly Page 11

Applications do not operate properly after a soft reset is performed

I cannot use the Jog Dial™ navigator Page 12

Error messages

An error message appears repeatedly Page 12

The message “Invalid process” appears when an application is started

An error message indicating insufficient memory appears Page 13

The HotSync on the screen

An error message indicating insufficient memory appears while receiving data/files using the IR port communication

operation does not start and a message appears

I cannot enter text properly

My CLIÉ handheld does not recognize handwritten characters (when using Graffiti

My CLIÉ handheld does not recognize handwritten characters (when using Decuma Input)

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Continued on next page

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Contents of Troubleshooting (Continued)

Symptoms Page

My CLIÉ handheld activates a wrong feature when I tap a button or screen icon

I cannot display the menu when I tap (Menu) Page 16

I forgot my password

I forgot my password and my CLIÉ handheld is locked Page 17 I forgot my password and my CLIÉ handheld is not locked Page 17

The HotSync® problems

I cannot perform the local HotSync® operation Page 17 I cannot start the HotSync

operation by tapping

(HotSync) on the HotSync screen

I cannot cancel the HotSync It takes a long time to complete the HotSync Data cannot be synchronized with some applications when the

HotSync

operation is performed

I cannot back up some data using the HotSync

operation midway Page 20

operation Page 20

operation Page 21

Palm™ Desktop for CLIÉ does not start or cannot be selected from the menu

HotSync Manager does not start. (HotSync) is not displayed in the task tray (Notification area) at the bottom right of my computer window

If you still cannot perform the HotSync I cannot perform the HotSync I cannot perform the IR HotSync

operation via a modem Page 23

operation Page 22

operation Page 25

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I cannot beam data

Verify the following first Page 26 An error message is displayed indicating insufficient memory

when I receive data/files via beaming

Page 26

Symptoms Page

I cannot make a backup

I cannot make a backup of some data on my computer with the HotSync

operation

Peripheral devices are not recognized I cannot play music (AeroPlayer for CLIE)

(for PEG-TJ35 only)

Playing music

There is no sound Page 27 The sound is disrupted when background music is played

back The sound is not clear Page 28 I cannot play music while other applications are running Page 28 The sound becomes distorted Page 28 The sound only comes from one side of the headphoness Page 28 The names of audio files on the “Memory Stick” media are

not displayed when I start AeroPlayer for CLIE MP3 files cannot be read or played Page 29 The next music cannot be searched Page 29 The sound stops suddenly Page 29

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I cannot use “Memory Stick” media

My CLIÉ handheld does not recognize “Memory Stick” media, or an error occurs

I cannot copy or move data/files between “Memory Stick” media and my CLIÉ handheld

I cannot start an application stored on “Memory Stick” media Page 31 My CLIÉ handheld cannot read data/files on “Memory Stick”

media

Continued on next page

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Contents of Troubleshooting (Continued)

Symptoms Page

I cannot transfer data

I cannot transfer image files from my computer to my CLIÉ handheld

I cannot save a beamed or exchanged image file under a different file name

Problems with the CLIE Launcher

I cannot start the CLIE Launcher Page 33

Applications stored on “Memory Stick” media are not displayed

The CLIE Launcher groups and the categories of the Palm

Standard screen are different

How to operate basic applications (PIM)

My CLIÉ handheld does not display the correct date when I tap [Today] on the Go To Date screen of Date Book

I cannot find the data I created when I want to open it in an application

I cannot re-order memos in a list Page 34 An event created in Date Book cannot be listed in the week

view I cannot transfer vCard data created with Address Book on

my CLIÉ handheld

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Troubleshooting

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My CLIÉ handheld does not work properly

I cannot turn on my CLIÉ handheld

B Is the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?

Your CLIÉ handheld does not work when the POWER/HOLD switch is in HOLD mode. Make sure you release HOLD mode.

B Has the battery power of your CLIÉ handheld run out?

Connect your CLIÉ handheld to the AC power adapter with the plug adapter, then allow it to be charged for a few minutes before turning it on. If it turns on, continue charging for approximately four hours and then perform a soft reset.

B Is the connector between your CLIÉ handheld and the plug adapter dirty?

You cannot charge your CLIÉ handheld if the connector is dirty. Connect and disconnect your CLIÉ handheld and the plug adapter several times to clean the connector.

B Perform a soft reset by pressing the RESET button at the back of your CLIÉ

handheld.

For details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your

CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.

Troubleshooting

The screen is not displayed even though the POWER LED is on

B Is the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?

The screen is not displayed when the POWER/HOLD switch is in HOLD mode. Make sure you release HOLD mode.

B Perform a soft reset by pressing the RESET button at the back of your CLIÉ

handheld.

For details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your

CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.

Continued on next page

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My CLIÉ handheld does not respond

B Is the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?

Your CLIÉ handheld does not operate when the POWER/HOLD switch is in HOLD mode. Make sure you release HOLD mode.

B Is your CLIÉ handheld placed near the IR port of your computer?

Move your CLIÉ handheld away from the IR port of your computer except when performing the IR HotSync

operation, as a malfunction may occur.

You can also disable the IR feature by selecting [Off] next to [Beam Receive:] in [General] of the Preferences screen.

B Perform a soft reset by pressing the RESET button at the back of your CLIÉ

handheld.

For details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.

My CLIÉ handheld keeps turning itself off

B Your CLIÉ handheld is designed to turn itself off after a period of inactivity

(Automatic power-off). You can set the automatic power-off time by selecting time for [Auto-off After:] in [General] of the Preferences screen.

For details, refer to “Customizing your CLIÉ™ handheld (Preferences): Setting the automatic

power-off time” in “Handbook” (PDF format).

B Did you set [After a preset delay] from [Auto Lock Handheld:] in the

Security screen? If you set [After a preset delay] from [Auto Lock Handheld:], your CLIÉ handheld may turn off after a shorter period even if you set the automatic power-off time.

For details, refer to “Protecting your data with a password: Locking your CLIÉ handheld with a password (Data protection)” in “Handbook” (PDF format).

My CLIÉ handheld does not produce any sounds

B Is [System Sound:] in [General] of the Preferences screen set to [Off]?

For details, refer to “Customizing your CLIÉ™ handheld (Preferences): Setting

sounds” in “Handbook” (PDF format).

B Adjust the volume settings in the Adjust Volume dialog box displayed by

tapping in the Status Info dialog box.

Tip

If [Muting]* is selected in the Adjust Volume dialog box, all sounds, including audio, are muted. * [Muting] is available for PEG-TJ35 only.

b For details, refer to “CLIÉ™ handheld components: Status Information” in the supplied

“Read This First (Operating Instructions)”.

The backlight does not turn on when I adjust the brightness level

B If the brightness is set to the lowest level, the display may be illegible.

However, this is not a malfunction.

The LCD display cannot be viewed properly

B Depending on the angle of vision, the brightness may be uneven, however,

this is not a malfunction. You can adjust the brightness level in the Adjust Brightness dialog box displayed by tapping at the bottom left of the Graffiti 2 writing area. If the backlight is off, you can turn it on by sliding down the POWER/HOLD switch and hold it for more than two seconds.

Troubleshooting

Continued on next page

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Applications do not operate properly after a soft reset is performed

B If you encounter application problems (such as improper operations,

unusual display, or freezing during a soft reset) after you performed a reset, the reset may not be completed properly. In such a case, perform a soft reset once again. If you still cannot solve your problem, try a hard reset.

For details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your

CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.

Note on performing a reset

After performing a reset, do not press the RESET button at the back of your CLIÉ handheld again until the Preferences screen or the Setup screen is displayed.

I cannot use the Jog Dial™ navigator

B The Jog Dial™ navigator is not available for some applications.

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Error messages

An error message appears repeatedly

B Perform a soft reset by pressing the RESET button at the back of your CLIÉ

handheld.

For details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.

The message “Invalid process” appears when an application is started

B If there is insufficient memory space in your CLIÉ handheld or “Memory

Stick” media, applications may not work properly. Delete any unnecessary data/files.

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