Sony PCV-MXS10 User Manual

VAIO® MX Computer
User Guide

PCV-MXS10

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Welcome

Thank you for purchasing your Sony VAIO® MX computer! Your new
computer is a superb blend of high technology and easy-to-use
functionality. The information provided here is designed to help you to
become familiar with the hardware and software applications included
with your system.

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Locating Controls, Ports
and Jacks

Front Panel Overview

The front panel of your VAIO® MX computer enables access to the optical
drives, Memory Stick® and PC Card slots. The front panel also provides access
to the Universal Serial Bus (USB) and i.LINK® ports to connect your compatible
peripheral devices.

i.LINK is a trademark of Sony used only to designate that a product contains an

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IEEE1394 connection. The i.LINK connection may vary, depending on the software
applications, operating system, and compatible i.LINK devices. All products with an
i.LINK connection may not communicate with each other.

Please refer to the documentation that came with your compatible i.LINK device for
information on operating conditions and proper connection. Before connecting
compatible i.LINK PC peripherals to your system, such as an optical or hard disk drive,
confirm their operating system compatibility and required operating conditions.

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Front panel

MUTING

DISPLAY FUNCTION

VOL

1 DVD-RW drive

Reads data from DVD or CD media. Writes data to a DVD-R, DVD-RW, CD-R, or
CD-RW media.

2 MiniDisc drive

Plays and records music to and from the MiniDisc media. Supports Net MD
encryption protocol for secure music transfers.

3 LCD display screen

Displays the current operating mode of the computer.

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PHONE MIC

PC CARD

i.LINK S400

MEMORY STICK

USB

4 Play button

Plays the current DVD, CD, or MiniDisc media contents.

5 Stop button

Stops the current playback of DVD, CD, or MiniDisc media.

6 Infrared Receiver

Enables the computer to receive signals from the remote control.

7 Muting button

Stops the current sound output.

8 Power button and indicator light

Turns the computer on and off. The indicator light is blue when the computer is on
and amber when the computer is in Stand by mode.

9 PC Card slot

A PC card (also called a PCMCIA card) can be installed using this slot, to increase
the functions of your system.

10 Headphone jack

Connection for headphones.

11 Microphone jack

Connection for a microphone.

12 i.LINK 4-pin port (IEEE1394)

Connection for a compatible digital device.

13 DVD-RW eject button

Ejects a disc from the DVD-RW drive.

14 MiniDisc eject button

Ejects a MiniDisc from the MiniDisc drive.

15 Previous/Rewind button

Skips to the previous track on the current playback of a DVD, CD or MiniDisc
media.

16 Next/ Fast Forward button

Skips to the next track on the current playback of a DVD, CD or MiniDisc media.

17 Function button

Selects the mode of operation on the computer.

18 Display button

Selects the display mode on the LCD display screen.

Locating Controls, Ports and Jacks

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19 Volume control buttons

Increases or decreases the volume.

20 MagicGate™ Memory Stick® media slot

Reads and writes data to and from a MagicGate Memory Stick media.

21 Universal Serial Bus (USB) port

Connection for a compatible USB device.

For your convenience, your computer includes USB and i.LINK ports and jacks on

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both the front and back panels. (The 4-pin i.LINK port is located on the front panel and
the 6-pin i.LINK port is located on the back.)

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Locating Controls, Ports and Jacks

Back Panel Overview

The back panel of your computer contains the ports for supplied and optional
accessories. The icons on the back panel locate and identify the ports on your
computer.

i.LINK is a trademark of Sony used only to designate that a product contains an

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IEEE1394 connection. The i.LINK connection may vary, depending on the software
applications, operating system, and compatible i.LINK devices. All products with an
i.LINK connection may not communicate with each other.

Please refer to the documentation that came with your compatible i.LINK device for
information on operating conditions and proper connection. Before connecting
compatible i.LINK PC peripherals to your system, such as an optical or hard disk drive,
confirm their operating system compatibility and required operating conditions.

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Back panel

KEYBOARD

MOUSE

USB

NETWORK

ACT

LINK

PRINTER

i.LINK
S400

SERIAL

MONITOR DVI

------ VIDEO OUTPUT ------

S VIDEO/VIDEOS VIDEO/VIDEO AUDIOAUDIO

------ VIDEO 1 INPUT ------

OPTICAL FM ANTENNA (75 )

IN OUT

LINE

IN

LINE
OUT

VHF/UHF

SPEAKER

R L

1 Mouse port

Connection for a PS/2® mouse.

2 Keyboard port

Connection for a PS/2 Keyboard.

3 Universal Serial Bus (USB) port

Connection for a compatible USB device.

4 Ethernet port

10Base-T/100Base-TX Fast Ethernet interface.
(The port marked with (Network) is for LAN connections only.)

5 Printer port

Connection for a parallel device, such as a printer or scanner.

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6 i.LINK 6-pin port (IEEE1394)

Connection for a compatible digital device.

7 Serial port

Connection for a compatible serial device.

8 Monitor port

Connection for a standard CRT display.

9 DVI (LCD) Monitor port

Connection for an LCD monitor.

10 Audio Out jack

Connection for an audio cable (supplied).

Video/S-video Out port

Connection for a video cable adapter (supplied) or an S-video cable (optional).

11 Audio In jack

Connection for an audio cable (supplied).

Video/S-video In port

Connection for a video cable adapter (supplied) or an S-video cable (optional).

12 FM antenna port

Connection for an FM antenna.

13 S/P DIF OUT/IN optical ports

Connection for a digital audio or optical device.

14 AC Input port

Connection for the supplied power cord.

15 VHF/UHF port

Connection for a coaxial cable (supplied).

16 Line IN (R/L)

Connection for an audio device.

17 Line OUT (R/L)

Connection for an audio device.

18 Stereo Speaker jacks (R/L)

Connection for the supplied stereo speakers to the computer.

19 Telephone cable jack

Connection for a phone cable to the computer.

20 Modem line jack

Connection for a modem (supplied) cable to the wall jack.

Locating Controls, Ports and Jacks

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Remote Control Overview

The features of the VAIO® Computer can be controlled using the universal
remote control (supplied). The remote control can control the functions for the
computer, television, FM tuner, MiniDisc player, Memory Stick®, Video
Cassette Recorder (VCR), and DVD/CD-ROM disc.

Remote Control

OPEN/CLOSE

DVD

TV VIDEO

123

456

789

JUMP

MS VIDEO DVD

CANCEL

PREV/

REW

0

CD MD

PAUSE

ENTER

FMTV

MENU

NEXT/
FF

1 Power button

Press to turn on the computer.

2 DVD button

Press to control the DVD Player.

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DISPLAY

SLEEP

ANGLE

SIZE PLAY

TV

INPUT

REC

VIDEO

MODE

SUBTITLE

STOP

MUTING

DVD

MX

MONITOR

DISPLAY

REC MODE

REC

STOP

AUDIO
SELECT

TITLE

CHANNELVOLUME

EQ

RETURN

3 TV/VIDEO button

Press to change the onscreen image from the TV/Recording deck to external video
equipment, such as your VCR.

4 Channel number buttons

Press to select specific channels. (Press the ENTER button to activate channel
selection.)

Jump button

Press to return to the previous channel. Press again to return to the current channel.

Enter button

Press to activate channel selection. See channel number buttons.

5 TV button

Press to control the onscreen TV image.

FM button

Press to control the FM antenna.

M button

Press to control the M drive on the computer.

CD button

Press to control the CD-ROM drive on the computer.

MD button

Press to control the MiniDisc drive on the computer.

MS button

Press to control the Memory Stick on the computer.

Video button

Press to control an external VCR device.

DVD button

Press to control an external DVD player device.

Locating Controls, Ports and Jacks

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6 Cancel button

Press to close any error message dialog box. The window returns to its original size
when displayed in full-screen mode.

Pause button

Press to pause playback.

Menu button

Press to display the menu options.

Prev/Rew button

Press to rewind to the previous selection.

Direction (center) button

Press the button the arrow direction to select a track. Press the button down to play your
selection.

Next/FF button

Press to fast forward to the next selection.

Stop button

Press to stop playback.

Volume buttons

Press to raise or lower the volume.

Muting button

Press to turn off the sound. Press again to restore the sound.

Channel buttons

Press to manually browse available channels.

7 Display button

Press to display information on an external television.

TV input button

Press to select the input source including a television tuner or external input.

MX Display button

Press to view the LCD display on the computer.

Monitor button

Press to enable the display.

Sleep button

Press to program the computer to automatically shut off.

Video Rec button

Press to record onscreen images to an external VCR device.

Video Rec Stop button

Press to stop recording onscreen images to an external VCR device.

Video Rec Mode button

Press to record a program to your VCR device.

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8 Size button

Press to view the display in full-screen size. Press again to return the view to its original
size.

Play Mode button

Press to view your selection.

Audio Select button

Press to select your audio options.

EQ button

Press to adjust your equalizer.

9 DVD Angle button

Not available for Giga Pocket functions. See the DVD player software instructions for
more information.

DVD Subtitle button

Not available for Giga Pocket functions. See the DVD player software instructions for
more information.

DVD Title button

Press to display the current DVD title.

DVD Return button

Not available for Giga Pocket functions. See the DVD player software instructions for
more information.

Locating Controls, Ports and Jacks

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Additional System Capabilities

To Use Memory Stick Media Slot

Your VAIO® MX computer is designed to support the Sony MagicGate™
Memory Stick® media . A Memory Stick media is a compact, portable, and
versatile data storage media designed for exchanging and sharing digital data
with similarly equipped products.

Inserting a Memory Stick media

1 Slide front panel cover in the direction of arrow as shown, to open the lower

front panel.

Opening the lower front panel

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2 Insert the Memory Stick media into the Memory Stick media slot.

Inserting the Memory Stick Media

Insert Memory Stick media facing this direction

3 If the media does not insert easily, remove it from the slot and verify that it is

not upside-down or backwards. Carefully reinsert the Memory Stick media,
but do not force it into the slot.

Removing a Memory Stick media

A small portion of the Memory Stick media remains extended when it is inserted
into the Memory Stick media slot.

1 Press and release the extended portion of the Memory Stick media. The

media extends out further from the slot.

2 Remove the Memory Stick media from the slot carefully.

Sony Memory Stick media does not support AVI file playback. To play an AVI file

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stored on a Memory Stick media, copy the file to your hard disk drive.

Protecting data on Memory Stick media from accidental changes

Memory Stick media contains a write-protect tab. The write-protect tab prevents
accidental changes to information recorded on your Memory Stick media. When
you slide the write-protect tab to the LOCK position, your Memory Stick media
is write-protected. You cannot delete, copy, or save information on the media

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while the write-protect tab in the LOCK position. When you slide the tab to the

LOCK

LOCK LOCK

un-LOCK position, you can write to or modify your Memory Stick media’s
contents.

Locking the Memory Stick Media

To unl oc k

To loc k

To Use PCMCIA Card Slot

Your computer has a card bus PCMCIA card slot that supports Type I or Type II
PC (PCMCIA) cards. You do not need to shut down your computer when
inserting a PC card. For more information, see the instructions supplied with your
PC card.

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Inserting a PC card

1 Insert the PC card into the PC card slot until it clicks into position.

Inserting a PC card

Insert PC card in this direction

2 If the PC Card does not insert easily, remove it from the PC card slot and

verify that it is not upside-down or backwards. Carefully reinsert the PC
card, but do not force it into the slot.

Removing a PC card

1 Double-click the Safely Remove Hardware icon in the Windows® task tray.

2 Click to select the name of the card that you want to eject and click Stop. The

Stop a Hardware Device window appears.

3 Click OK.

4 When the message “Safe to Remove Hardware” appears, push the PC card

Eject button on the front panel of the system unit. You may need to extend
the Eject button out from the computer before you can eject the card.

5 When the PC card ejects from the PC card slot, remove it by holding the

edges and pulling it out carefully.

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If you eject the PC card incorrectly, your computer may not work correctly.

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VAIO Action Setup

VAIO Action Setup

VAIO Action Setup manages the settings for your VAIO® keyboard’s
Shortcut keys (S Keys).

Shortcut Keys

The programmable S Keys are linked with the following applications as their
default settings:

❑ S1 — Outlook® Express

❑ S2 — Internet Explorer

❑ S3 — SonicStage™ Premium

❑ S4 — GigaPocket™ Personal Video Recorder

You can reprogram the S keys to launch other applications.

Changing the Settings of the S Keys

1 Click Start in the Windows taskbar and select All Programs.

2 Select VAIO Action Setup, then click VAIO Action Setup.

You can also double-click the VAIO Action Setup icon, located in the Windows

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taskbar, to launch VAIO Action Setup.

3 Click the S Key you want to change.

4 From the Select Application dialog box, click the option for the desired type

of function. The corresponding applications appear in the list box on the
right.

You can drag an application to place it into the list box.

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5 The Confirmation Application Name window appears. Click Next.

6 You may now type a new name and description, if desired. Then click Finish.

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Setting the Internal Timer

The VAIO Action Setup utility enables you to set your computer’s internal timer
to launch certain applications or documents automatically.

Some software applications take longer than others to launch. It is advisable to

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confirm in advance the amount of time your selected application requires to start.

To select the timer’s launch application

1 Click Start in the Windows taskbar, and select All Programs.

2 Select VAIO Action Setup, then click VAIO Action Setup.

You can also double-click the VAIO Action Setup icon, located in the Windows

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taskbar, to launch VAIO Action Setup.

3 Select the Timer tab on the left side of the VAIO Action Setup window.

4 From the Time Setting tab, click the (Time Schedule Setting icon) button.

5 Follow the Select Application wizard instructions.

6 Click Finish to activate your settings.

To set up the timer start

1 From the Time Setting tab, click Set.

2 Follow the Timer Setup wizard instructions.

3 Click Finish to activate your settings.

To Change the Sony Software Window Design

You can select from different window designs for your Sony software and create
your own personal computing environment.

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VAIO Action Setup

Changing the window design

1 Click Start in the Windows taskbar and select the Control Panel.

2 Click Other Control Panel Options.

3 Click UI Design Selector.

4 Click << or >> and select the desired design.

5 Click Apply.

6 The “UI Design Selector” window design changes. The window design for

your Sony software will match the “UI Design Selector” window.

7 To try another selection, click << or >>, then click Apply.

8 When you have made your selection, click OK. The UI Design Selector

closes and the Sony software window design displays.

You may only use this feature with compatible UI Design Selector software.

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Configuring Your VAIO
Computer

Hard Disk Drive Partition

To maintain optimum system performance, you should defragment your
computer’s D partition regularly.

To improve the performance of Sony audio and video software applications, the
hard disk drive on your computer has been formatted with two partitions, C and
D. Some Sony software applications save files to the D partition. This prevents
large video captures from consuming the available space on your C partition.

Defragmenting your hard disk drive

If you encounter frame dropping while recording digital video onto your hard
disk drive, defragmentation may be necessary.

1 Deactivate your screen saver and close other open applications, if applicable.

2 Click Start in the Windows Taskbar and select All Programs.

3 Point to Accessories, point to System Tools, and then select Disk

Defragmenter.

The Disk Defragment dialog box appears.

4 Select Action from the menu bar and click Analyze.

It may take more than a couple of hours to complete defragmentation, depending on

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the data capacity and current utilization of your computer’s hard disk drive(s).

i.LINK (IEEE1394) Compatibility

Your VAIO computer may include either 4-pin or 6-pin, or both types, of i.LINK
ports.

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i.LINK is a trademark of Sony used only to designate that a product contains an

✍

IEEE1394 connection. The i.LINK connection may vary, depending on the software
applications, operating system and compatible i.LINK devices. All products with an
i.LINK connection may not communicate with each other.

Please refer to the documentation that came with your compatible i.LINK device for
information on operating conditions and proper connection. Before connecting
compatible i.LINK PC peripherals to your system, such as an optical or hard disk drive,
confirm their operating system compatibility and required operating conditions.

A 6-pin i.LINK port can:

❑ supply power from the computer to the connected device if the device is

equipped with a 6-pin connector.

❑ supply 10V to 12V.

A 4-pin i.LINK port cannot supply power to a connected device.

The total power supplied by the 6-pin i.LINK port cannot exceed 6 watts.

The following Sony i.LINK 400 Mbps cables are available and recommended for
use with your computer: VMC-IL4415, VMC-IL4435, VMC-IL4615,
VMC-IL4635, VMC-IL6615, and VMC-IL6635.

Sony computer supplies, accessories, and peripherals can be purchased from your
local retailer or by accessing the Sony VAIO Direct Web site (http://
vaio.sonystyle.com), or by calling 1-888-315-7669 (toll free).

Connecting an i.LINK (IEEE1394) device

1 Use the symbol to locate the i.LINK port on your compatible i.LINK

device and on your computer. Plug the i.LINK cable connector into this port.

2 Plug the other end of the cable into the corresponding 4- or 6-pin i.LINK

port on your computer.

See the instructions that came with your i.LINK device for more information on

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installation and use.

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Configuring Your VAIO Computer

To Enable Ethernet Connectivity

Your computer comes with a preinstalled Ethernet port. To enable faster start-up
time, your computer may ship with this function disabled. You can enable
Ethernet connectivity by following the instructions below.

Enabling the Ethernet connection

1 Click Start in the Windows taskbar, then select Control Panel.

2 From the Pick a Category list, select Performance and Maintenance.

The Performance and Maintenance dialog box appears.

3 From the Pick a Control Panel icon, select System.

The System Properties dialog box appears.

4 Select the Hardware tab, then click the Device Manager button to view the

installed system hardware.

The Device Manager dialog box appears.

5 Click the unfold button in the Network Adapters category to reveal all

installed network devices. Select “Realtek RTL8139 Family PCI Fast
Ethernet NIC.”

6 From menu bar, select Action and then click Properties.

7 Select “Use this device (enable).”

8 Click OK.

9 Close the Device Manager dialog box.

10 Close System Properties dialog box.

11 Close Performance and Maintenance dialog box.

Caution: Your computer has a protective sticker covering the Ethernet
port located on the rear panel. Connect only 10Base-T and 100Base-TX cables
to the Ethernet port. Using other cables or a telephone cable may result in an
electric current overload and can cause a malfunction, excessive heat or fire
in the port. For help on connecting to a network, see your network
administrator.

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System, Application and
Driver Recovery CD(s)

System Recovery CD(s)

Sony Electronics Inc.

The System Recovery CD utility enables you to restore the operating system and software
that shipped with your computer if they become corrupted or are erased. It can be used
only to restore the hard disk of the Sony computer you purchased.

Application Recovery CD(s)

Sony Electronics Inc.

The Application Recovery CD program enables you to reinstall individual applications.
Use it to restore corrupted or erased files.

Driver Recovery CD

Sony Electronics Inc.

The Driver Recovery CD program enables you to reinstall individual device drivers. Use it
to restore corrupted or erased files.

To Use the System Recovery CD(s)

You can reinstall the operating system and software applications that shipped
with your computer if they become corrupted or are erased. If you experience a
problem with your computer, reinstalling an individual application or device
driver may correct the problem.You may not need to recover the entire contents
of your hard drive.

Use the Application Recovery CD(s) to reinstall individual applications.

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When you use the System Recovery CD(s), you are prompted to complete the
Windows registration process.

Full restore with format

The System Recovery utility formats your hard disk drive and then restores all
the original software applications.

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You will lose any software you have installed and any other files you have
created since you started to use your computer. You must reinstall any
applications that were not included with the computer when you purchased it.

Using the System Recovery CD(s)

1 Insert the System Recovery CD in your computer’s optical drive.

The System Recovery utility starts from the optical drive. The first CD must
be in the drive when you turn on your computer.

2 Turn off your computer.

3 Wait 30 seconds and turn on your computer.

4 Type the letter “O” to signify you have read and accepted the Microsoft End-

User License Agreement.

5 When the System Recovery menu appears, follow the on-screen instructions

to complete the recovery process.

Your system may include one or more System Recovery CDs. If you have more than

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one System Recovery CD, insert the first CD to run the System Recovery program.
You are prompted to insert the next CD(s) once the information from the first CD has
been installed.

The recovery process takes approximately 30 to 60 minutes to complete.

After recovering your system using the System Recovery CD(s), you may be prompted
to insert your Application Recovery CD(s) after restarting Windows. Use the
Application Recovery CD(s) to complete full restoration of your system.

To Use the Application Recovery CD(s)

The Application Recovery CD utility enables you to reinstall individual software
applications if they become corrupted or are erased. Reinstalling an individual
software application may correct a problem that you are experiencing with your
computer or specific application. You may not need to reinstall the entire contents
of your hard drive.

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System, Application and Driver Recovery CD(s)

If you need to reinstall all of the software that shipped with your computer, use the

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System Recovery CD(s).

You must be in Windows to run the Application Recovery CD utility. If you have
any questions about using the Application Recovery CD(s), visit http://
www.sony.com/pcsupport, or contact Sony Customer Support at 1-888-4-SONY­PC.

Using the Application Recovery CD(s)

1 Turn on your computer. If your computer is already on, save and close all

open applications.

2 When the Windows desktop appears, insert the Application Recovery CD

into your computer’s optical drive. The Application Recovery utility loads
automatically.

3 When the Application Recovery menu appears, follow the on-screen

instructions to complete the recovery process.

Your system may include one or more Application Recovery CDs. If you have more

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than one Application Recovery CD, insert the first CD to run the Application Recovery
utility. You may be prompted to insert the next CD(s), depending on the software
application you wish to restore.

To Use the Driver Recovery CD

The Driver Recovery CD utility enables you to reinstall individual drivers and
repair software applications if they become corrupted or are erased. You can
reinstall an individual driver to correct a problem that you are experiencing with
your computer, peripheral hardware, or software application.

If you need to reinstall all of the software applications that shipped with your

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computer, use the System Recovery CD(s).

You must be in Windows to run the Driver Recovery CD utility.

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Reinstalling device drivers with the Driver Recovery CD

1 Turn on your computer. If your computer is already on, close all

applications.

2 When the Windows desktop appears, insert the Driver Recovery CD into the

optical disc drive.

3 Click Start in the Windows taskbar and click Control Panel.

The Control Panel window appears.

4 Click Performance and Maintenance and click System.

The System Properties dialog box appears.

5 From the Hardware tab, click Device Manager.

6 Click to select the unknown device or the device that requires the driver

installation. The unknown device(s) is identified by a yellow question mark.

7 From the Action menu, click Uninstall. This removes the device driver from

your system. Click OK. Repeat for each device driver as necessary.

8 Restart your computer. Click Start in the Windows taskbar, select Turn Off

Computer, and then click Restart.

9 When the desktop appears, Windows automatically reinstalls the device

driver(s) from the Driver Recovery CD.

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Troubleshooting

This section describes how to solve common problems you may
encounter when using your computer. Many problems have simple
solutions, so try these suggestions before you call Sony Customer
Support.

Topics

Topic: My computer does not start.

❑ Check that the computer is plugged into a power source and that it is turned

on. Check that the power light is lit on the front panel of the computer.

❑ Confirm that a disk is not in the floppy disk drive (unless you are using a

bootable floppy disk).

❑ Confirm that the power cord and all cables are connected firmly.

❑ If you plugged the computer into a power strip or Uninterruptible Power

Supply (UPS), make sure the power strip or UPS is turned on and working.

❑ Check that the monitor is plugged into a power source and turned on. Check

that the brightness and contrast controls are adjusted correctly. See the
manual that came with your display for details.

❑ Check that the computer is not in standby mode.

Topic: My files are corrupted or deleted. I want to recover applications that
came with my computer.

See “To Use the Application Recovery CD(s)” for more information.

Topic: My drivers are corrupted or deleted. I want to recover drivers that came
with my computer.

See “To Use the Driver Recovery CD” for more information.

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Topic: My computer or software application stopped responding.

You can try to locate and close the software application that has stopped
responding.

1 Press the Ctrl+Alt+Delete keys. The Windows Task Manager window

appears.

2 From the Applications tab, locate the application that has the status message,

“Not responding.”

3 Click to select the application and then click End Task. Windows attempts to

close the application.

If your computer does not respond or the application does not close, try the
following steps:

1 Save any open files, if possible.

2 Press the Alt+F4 keys. The Turn Off Computer window appears.

3 Click the Restart button.

If your computer still does not respond and you cannot restart, shut down your
computer by pressing and holding the power switch for more than six seconds
may result in the loss of data from files that are currently open.

If the software application continues to stop responding or causes your computer
to stop responding, contact the software publisher or designated technical support
provider.

Topic: Why does my computer take longer to start up after installing America
Online® (AOL) software?

Installing AOL on some computers may increase the time required to start up by
as much as 60 seconds. You can decrease your computer’s start up time by
disabling the AOL wide area network (WAN) driver. Follow these steps:

1 Click Start in the Windows taskbar, and select Control Panel.

2 Click Network and Internet Connections, and select Network Connections.

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Troubleshooting

3 Right-click on the Local Area Connection with the device name, “WAN

Network Driver,” select Disable.

Open your AOL connection and verify that the application functions properly
with the WAN Network Driver disabled. If you need to restore this Network
setting, repeat these steps (1 - 3) and select Enable.

Topic: Why does the Windows® operating system stop responding during
shutdown?

The Windows operating system may not shut down properly for many reasons,
including incompatible or conflicting drivers, damaged files, or non-responsive
hardware. For troubleshooting information, you can search Windows Help.

1 Click Start in the Windows taskbar and select VAIO Help and Support. The

VAIO Help and Support dialog box appears.

2 Select Fixing a Problem and then select Startup and Shut Down problems. A

list of specific problem topics appears on the right side of the dialog box.

3 Select Startup and Shutdown Troubleshooter. Follow the onscreen

instructions according to your specific situation.

Topic: How do I change the parallel port type to ECP, EPP, or bi-directional?

You can change the parallel port type using the System Setup utility (CMOS
Setup Utility). To access System Setup:

1 Click Start in the Windows taskbar, and select Turn Off Computer. Select

Restart.

2 When the Sony screen displays, press the F2 key on your keyboard.

3 Select the Advanced tab from the Setup Utility screen.

4 Select “I/O Device Configuration” and press Enter.

5 Use the arrow keys to highlight Parallel Port Mode and press Enter.

You can toggle between the Normal (bi-directional), EPP, ECP, and ECP+EPP options

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using the directional arrow keys.

6 Select the desired setting displays, and press Enter.

7 Press the F10 key to Save and Exit.

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Topic: My optical drive tray does not open.

Use the Eject button

1 Make sure the computer is turned on.

2 Press the Eject button on the right of the drive.

Use the My Computer icon

1 Click Start in the Windows taskbar, then select My Computer.

2 Right-click the appropriate optical drive icon.

3 Select Eject from the shortcut menu.

Avoid using adhesive labels to identify your CD media. Adhesive labels may come off

✍

while the CD media is in use in your optical drive(s) and may cause damage to the
unit.

Topic: I cannot play a DVD or CD.

❑ After inserting your optical disc, wait a few seconds for it to be detected

before trying to access it.

❑ Verify that the disc is in the tray with the label side facing up.

❑ Install your optical drive software according to the manufacturer’s

instructions.

❑ If your drive reads some DVD or CDs, but not others, check the shiny side of

the disc for dirt or scratches. You may also need to clean the disc drive lens
with an appropriate cleaner.

To recover the optical drive software applications that are preinstalled on your

✍

computer, see “To Use the Application Recovery CD(s)” for more information.

Topic: I cannot play a MiniDisc.

❑ After inserting your optical disc, wait a few seconds for it to be detected

before trying to access it.

❑ Install your optical drive software according to the manufacturer’s

instructions.

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Troubleshooting

❑ If your drive reads some MiniDiscs, but not others, check the shiny side of

the disc for dirt or scratches. You may also need to clean the disc drive lens
with an appropriate cleaner.

Topic: I cannot play a DVD.

If a region code warning appears when you are using the DVD player application,
it may be that the region code of the DVD you are trying to play is incompatible
with the region code setting of your optical drive. A region code is listed on the
disc packaging. Region code indicators such as “1” or “ALL” are labeled on
some DVDs to indicate the type of player that can play the disc. Unless a “1” or
“ALL” appears on the DVD or on its packaging, you cannot play the disc on this
system.

If you hear audio but cannot see video, your computer’s video resolution may be
set too high. To improve video resolution, verify that your screen area is set to
1024 x 768, using 32-bit color (preset factory default). To check your video
resolution, see the Troubleshooting topic, “How do I change the video resolution
of my display?”

If you see video but cannot hear audio, check all of the following:

❑ Verify that your DVD player’s mute feature is turned off.

❑ Check the master volume setting in the Audio Mixer.

❑ Check the volume settings on your computer speakers.

❑ Check the connections between your speakers and the computer.

❑ Verify that drivers are installed properly, by following these steps:

1 Click Start in the Windows taskbar, then select Control Panel.

2 Click Performance and Maintenance and then click Systems. The

System Properties dialog box appears.

3 Select the Hardware tab and then select the Device Manager button to

view installed drivers.

A dirty or damaged disc may also cause the computer to stop responding while it
tries to read the disc. If necessary, remove the disc and check that it is not dirty or
damaged.

To recover the optical drive software applications that are preinstalled on your

✍

computer, see “To Use the Application Recovery CD(s)” for more information.

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Topic: When I click an application icon, a message such as “You must insert
the application CD into your drive” appears and the software does not start.

❑ Some software applications require specific files that are located on the

application’s CD-ROM. Insert the disc and try starting the program again.

❑ Check to make sure you inserted the CD-ROM with the label side facing up.

Topic: Why doesn't my optical drive (DVD-RW or CD-RW) record at the
highest speed?

If you are having difficulty formatting DVD-RW, CD-RW, or MiniDisc media for
recording purposes, try changing the write speed to a lower setting.

See the online Help or documentation that came with your DVD, CD or MiniDisc
recording software application for details on adjusting write speed settings.

Topic: Why doesn’t my MiniDisc drive record at the highest speed?

If you are having difficulty formatting a MiniDisc media for recording purposes,
try changing the write speed to a lower setting.

See the online Help or documentation that came with your MiniDisc recording
software application for details on adjusting write speed settings.

Topic: Why is my computer operating improperly after downloading the CD­burning component of RealJukebox® software?

If you choose to download and use the optional RealJukebox software’s CD-
burning component to create CDs, the software feature may interfere with your
computer’s normal system operations.

For VAIO® computers that are equipped with all of the necessary components
for creating a CD-R or CD-RW, Sony recommends using the SonicStage software
application to create CDs. SonicStage software is preinstalled on your computer.

Topic: How do I change the video resolution of my display?

1 Click Start in the Windows taskbar, and then select Control Panel.

2 Select Appearances and Themes, then select “Change the screen resolution.”

3 Click the Settings tab.

4 Change the Screen resolution and Color quality to the desired levels.

40

Troubleshooting

5 Click Apply and then click OK.

Topic: Why is there no sound in any application?

❑ Check that the speakers are plugged into the Headphones jack.

❑ If your speakers have a mute button, verify that it is turned off.

❑ If your speakers are powered by batteries, verify that the batteries are

inserted properly and that they are charged.

❑ If your speakers use an external power source, verify that the power cord is

plugged into a grounded wall outlet or power strip.

❑ If your speakers have volume control, check the volume level.

❑ You cannot hear sound from your speakers if headphones are connected to

your computer.

❑ If the software application you are using has its own volume control, check

that the volume is turned up.

❑ Check the volume controls in the Windows® operating system using these

steps:

1 Click Start in the Windows taskbar, then select Control Panel.

2 Select Sounds, Speech, and Audio Devices, then click “Adjust the

system volume.”

3 From the Volume tab, adjust the Device volume by moving the slider bar

to the desired sound level. Verify that the Mute option is not selected.

❑ Check that the Mute check box is not selected in the Windows volume

control.

You may need to reinstall the sound drivers. See “To Use the Driver Recovery CD” for

✍

more information.

Topic: My modem connection is slow.

Many factors influence modem connection speed:

❑ Telephone line noise

❑ Incompatibility with other telephone equipment such as fax machines or

other modems.

❑ Internet Service Providers (ISP) connection capability may vary.

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If you think your modem is not connecting properly to other PC-based modems,
fax machines, or your ISP, check the following:

❑ Contact your phone company and ask them to verify that your phone line is

free from line noise.

❑ If your problem is fax-related, check that there are no problems with the fax

machine you are calling and that it is compatible with fax modems.

❑ For optimum performance, verify that your ISP point of presence (POP)

phone number is compliant with V.90 standards.

❑ If you are having a problem connecting with your ISP, check that they are

not experiencing technical problems.

❑ Try connecting your modem through another phone line, if available.

Topic: My modem does not work.

Your modem may be experiencing equipment or software conflicts. If your
modem is not functioning properly, check the following:

❑ Check that the phone line is plugged into the Line jack.

❑ Check that the phone line is working. You can check the line by plugging in

a standard telephone and listening for a dial tone.

❑ Check that the access phone number (POP) is correct.

❑ All software applications that are preinstalled by Sony are compatible with

your computer modem. If you have installed other software, contact the
software publisher for information on how to configure the software to
recognize the modem.

❑ If it appears that your modem is not functioning properly, check the device

status.

1 Click Start in the Windows taskbar, then click Control Panel.

2 Click Printers and Other Hardware and then select Phone and Modem

Options.

3 From the Modems tab, click to select your modem.

4 Click Properties. The Modem Properties window appears.

5 Review the information in the Device status section. If your modem is

not working properly, click the troubleshoot button. The VAIO Help and
Support Center window appears.

42

Troubleshooting

6 Follow the onscreen instructions to resolve the problem.

You may need to reinstall the modem drivers. See “To Use the Driver Recovery CD”

✍

for more information.

Topic: How do I change my modem to rotary or Touch-Tone dialing?

1 Click Start in the Windows taskbar, then click Control Panel.

2 Click Printers and Other Hardware, then click Phone and Modem options.

3 From the Dialing Rules tab, click Edit.

The Edit Location dialog box appears.

4 Select the Tone or Pulse option. Click OK.

Topic: My microphone does not work.

Check that the microphone is plugged into the Microphone jack.

Topic: My microphone is too sensitive to background noise.

If you find there is too much background noise when you record sound, you
should adjust the microphone gain by following these steps:

1 Click Start in the Windows taskbar, then click Control Panel.

2 Click Sounds, Speech, and Audio Devices, then click Sounds and Audio

Devices.

3 From the Audio tab, locate the Sound recording section and click the Volume

button.

The Recording Control dialog box appears.

4 Select the Options menu and click Properties.

The Properties dialog box appears.

5 In the section, “Adjust volume for,” select the Recording option. Click OK.

6 From the Recording Control dialog box, decrease the microphone volume

level by moving the slider bar down.

7 Close the Recording Control dialog box and then close the Sounds and

Audio Devices Properties window.

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Topic: My mouse does not work.

❑ Check that the mouse is plugged securely into the mouse port.

❑ Save and close all open applications. Turn off your computer, wait

approximately 10 seconds, and then restart your computer.

❑ There may be dust or dirt inside the mouse mechanism. To clean the mouse,

follow these steps:

1 Save and close all applications, and turn off your computer.

2 Turn the mouse upside down.

3 Remove the mouse ball cover on the back of the mouse by turning

clockwise the ring that covers the mouse ball.

4 Turn the mouse upright, and drop the mouse ball into your hand.

5 Using a piece of tape, remove any dust or dirt on the mouse ball and

inside the mouse ball socket.

6 Return the mouse ball to the socket, and replace the mouse ball cover.

Secure the cover by turning the ring counter-clockwise.

You may need to reinstall the mouse drivers. See “To Use the Driver Recovery CD” for

✍

more information.

Topic: My mouse needs to be set up for left-hand use.

1 Click Start in the Windows taskbar, then click Control Panel.

2 Click Printers and Other Hardware, then click Mouse.

The Mouse Properties dialog box appears.

3 From the Buttons tab, select “Switch primary and secondary buttons” under

the Button Configuration options.

4 Click Apply, then click OK.

Topic: My keyboard does not work.

❑ Check that the keyboard is securely plugged into the Keyboard port.

❑ Save and close all open applications. Turn off your computer, wait

approximately 10 seconds, and then restart your computer.

44

Troubleshooting

Topic: I cannot find the Windows® taskbar.

The Windows taskbar may be hidden or minimized.

❑ Use the mouse to locate a hidden taskbar by pointing to the left, right, top,

and bottom edges of the screen. The taskbar appears when the cursor is
placed over its location.

1 Right-click on the taskbar and select Properties from the shortcut menu.

2 Clear the check box for Autohide the taskbar, then click OK.

❑ Use the mouse to locate a minimized taskbar by pointing to the left, right,

top and bottom edges of the display screen. The taskbar has been located
when the cursor changes to a double arrow cursor. Left-click and drag away
from the edge of the display screen. The minimized taskbar resizes and
becomes visible.

Topic: Why is my system running slowly?

❑ The system responsiveness varies depending with the number of applications

that are open and running. Close any applications that you are not currently
using.

❑ Increasing the system memory may also help. For information on installing

memory, please see the online VAIO User Guide.

Topic: How do I install a printer?

❑ If your printer has a USB, IEEE1394, or infrared connection, contact the

printer manufacturer for information or updates that may be required for
proper installation.

❑ Check the printer manufacturer’s Web site for the latest drivers for your

operating system before proceeding with installation. Some printers do not
function properly without the updated drivers for specific operating systems.

❑ To install your printer, follow these steps:

1 Click Start in the Windows taskbar, then click Control Panel.

2 Click Printers and Other Hardware, then click Add a Printer.

3 From the Add Printer Wizard, click Next.

4 Select Local Printer, then click Next.

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Place a check mark in the box for “Automatically detect and install my Plug and Play

✍

printer”, if you are installing a recently manufactured printer with Plug and Play
capability.

5 Select the appropriate port, usually LPT1, and then click Next.

6 Select the appropriate printer manufacturer and model.

7 Follow the onscreen instructions to print a test page and complete printer

installation.

If the printer is not included in the list and the printer manufacturer included a disk

✍

with a Windows XP Printer driver, choose Have Disk, enter the appropriate path for the
disk or CD and click OK.

If the printer is not included on the list and no drivers are included with the printer,
choose an alternate printer driver that your printer may emulate. Refer to the manual
that came with your printer for specific emulation information.

Topic: My connected printer doesn't function after the computer resumes from
a power saving mode.

Clear the printer memory by turning the printer off for approximately 10 seconds,
and then turning it back on.

To contact Sony for technical support

For further technical assistance, call 1-888-4-SONY-PC (1-888-476-6972) or
access the Web site at: http://www.sony.com/pcsupport.

Notes on Use

The power source

❑ Your computer operates on 100–120 V AC 50/60 Hz only.

❑ Plug all the power cords for your computer and its peripheral equipment into

the same AC supply line. AC derived from different supply lines may result
in voltage differences that can cause unstable operation or unwanted weak
currents at the time of connection.

46

Troubleshooting

❑ Do not share the AC outlet with any other power-consuming equipment,

such as copying machines or shredders.

❑ You can purchase a power strip with a surge protector. This device prevents

damage to your computer caused by sudden power surges such as those that
may occur during an electrical storm.

❑ If you live in an area that experiences frequent power fluctuations, you may

want to purchase an Uninterruptible Power Supply (UPS). This device
contains both a surge protector and a battery backup. The surge protector
prevents damage to your computer caused by power surges. The battery
backup safeguards your data during a brief period of power loss.

❑ The power control button on the front panel does not turn off the system AC

power. To remove power from the system, you must turn off the computer
and then unplug the AC power cord from the wall outlet or power strip.

❑ Do not place heavy objects on the power cord.

❑ Do not operate the system with the cover removed. Always reinstall the

cover before turning on the system.

❑ To disconnect the cord, pull it out by the plug. Never pull the cord itself.

❑ Unplug your computer from the wall outlet if you will not be using the

computer for a long time.

❑ Before touching anything inside the computer, turn the system off and let it

cool for ten minutes. This will ensure that the processor heat sink will not be
hot.

❑ Do not attempt to open the power supply. There are no user-serviceable parts

in the power supply. To avoid personal injury or damage to your equipment,
refer the repair or replacement of the power supply to qualified personnel
only.

Disposal of the lithium battery

Dispose of the lithium battery properly. In some areas, the disposal of lithium
batteries in household or business trash may be prohibited. You can return your
unwanted lithium batteries to your nearest Sony Service Center or Factory
Service Center. For the Sony Service Center nearest you, call 1-888-4-SONY-PC
(1-888-476-6972).

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Do not handle damaged or leaking lithium batteries. The lithium battery may
explode if mistreated. Do not disassemble it or dispose of it in fire.

Replace the battery with a Sony CR2032 lithium battery. Using a type of
battery other than a CR2032 may present a risk of fire or explosion.

Handling the computer system

❑ Do not place your Sony computer in a location subject to:

❑ Heat sources, such as radiators or air ducts

❑ Direct sunlight

❑ Excessive dust

❑ Mechanical vibration or shock

❑ Strong magnets or speakers that are not magnetically shielded

❑ Ambient temperature of more than 95ºF (35ºC) or less than 50ºF (10ºC)

❑ High humidity, moisture, or rain

❑ Do not place electronic equipment near your computer. The computer’s

electromagnetic field may cause a malfunction.

❑ Provide adequate air circulation to prevent internal heat build-up. Do not

place your computer on loose surfaces (such as rugs or blankets) or near
materials (such as curtains or draperies) that may block its ventilation slots.
Leave a space of at least 8 inches from the back panel of your computer.

❑ Clean the cabinet with a soft, dry cloth or a soft cloth lightly moistened with

a mild detergent solution. Do not use any type of abrasive pad, scouring
powder, or solvent such as alcohol or benzine, as it may damage the finish of
your Sony computer.

❑ Should any solid object or liquid fall into the cabinet, keyboard, or mouse,

shut down your computer and then unplug it. You may want to have the
computer checked by qualified personnel before operating it any further.

❑ The computer uses high-frequency radio signals and may cause interference

to radio or TV reception. Should this occur, relocate the computer a suitable
distance away from the set.

❑ Use only specified peripheral equipment and interface cables; otherwise,

problems may result.

❑ Do not use cut or damaged connection cables.

48

Troubleshooting

❑ Always switch the power off before connecting your computer to peripheral

equipment; otherwise, damage may occur to the integrated circuits in your
computer.

❑ Your computer, keyboard, and mouse consist of high-precision electronic

parts. Do not drop them or bump them against other objects.

❑ Your Sony computer will not work with party lines, cannot be connected to a

coin-operated telephone, and may not work with multiple phone lines or a
private branch exchange (PBX).

❑ If the telephone company makes a service call to your home or office and

determines that your computer is responsible for the problem, the telephone
company may bill you for the service call. If you do not disconnect your
computer when it is adversely affecting the telephone line, the telephone
company has the right to disconnect your service until you correct the
problem.

Moisture condensation

If your computer is brought directly from a cold location to a warm one, moisture
may condense inside your computer. In this case, allow at least an hour before
turning on your computer. If any problem occurs, unplug your computer, and
contact your Sony Service Center.

Upgrading the computer system

The procedures described in the online manual, Upgrading and Maintaining Your
VAI O® Computer familiarity with the general terminology associated with

personal computers and with the safety practices and regulatory compliance
required for using and modifying electronic equipment.

❑ Disconnect the system from its power source and from any

telecommunications links, networks, or modems before you open the system
or follow any of the procedures described in the online manual, Upgrading
and Maintaining Your VAIO® Computer. Failure to do so may result in
personal injury or equipment damage.

❑ Electrostatic discharge (ESD) can damage disk drives, add-on cards, and

other components. Follow the procedures described in the online manual,
Upgrading and Maintaining Your VAIO® Computer, only at an ESD
workstation. If such a station is not available, do not work in a carpeted area,
and do not handle materials that produce or hold static electricity (for

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example, cellophane wrappers). Ground yourself by maintaining continuous
contact with an unpainted metal portion of the chassis while performing the
procedure.

❑ When removing a slot cover, be careful not to damage components on the

system board or add-on cards. You may need to temporarily remove add-on
cards that are next to the slot cover you want to remove.

Handling a CRT display

❑ Do not change the CRT display refresh rate to 85 Hz, as DVD playback and

the DVgate software may not function correctly. Sony recommends that you
keep your CRT display at the preset, optimal refresh rate (75 Hz).

❑ Do not place the display near a strong magnetic force.

❑ Do not block the ventilation slots on the display.

❑ Using the computer in low temperature conditions may produce a residual

image on the screen. This is not a malfunction. When the computer returns to
normal temperature, the screen returns to normal.

❑ A residual image may appear on the screen if the same image is displayed

for a lengthy period of time. The image disappears after a period of time.
You can use a screen saver to prevent residual images.

❑ The screen becomes warm during operation. This is normal and does not

indicate a malfunction.

Handling a LCD display

❑ Do not leave the display directly facing the sun for a long period of time as it

can damage the LCD screen.

❑ Do not scratch the LCD screen or exert pressure on it. This may cause

damage to the screen or cause a malfunction.

❑ Using the computer in low temperature conditions may produce a residual

image on the screen. This is not a malfunction. When the computer returns to
normal temperature, the screen returns to normal.

❑ A residual image may appear on the screen if the same image is displayed

for a lengthy period of time. The image disappears after a period of time.

❑ You can use a screen saver to prevent residual images.

❑ The screen becomes warm during operation. This is normal and does not

indicate a malfunction.

50

Troubleshooting

Using the hard disk drive

❑ Do not place the computer in a location that is subject to vibration or shock.

❑ Do not move the computer during operation.

❑ Do not subject the computer to sudden changes in temperature.

❑ Do not turn off the power while the computer is accessing the hard disk

drive.

Handling floppy disks

❑ Do not open the shutter manually and touch the surface of the floppy disk.

❑ Keep floppy disks away from magnets.

❑ Keep floppy disks away from direct sunlight and other heat sources.

Handling CD or DVD media

❑ Do not touch the surface of the CD or DVD media.

❑ Do not drop or bend the CD or DVD media.

❑ Do not use adhesive labels to identify the CD or DVD media. The label may

come off while the disc is in use in the optical drive and damage the drive.

❑ Always keep media in a safe storage or carrying case.

❑ Do not place the media where it will be subject to extreme temperatures,

moistures, and dust.

Handling MiniDisc media

❑ Attach the labels supplied with MiniDisc media, in the designated location.

❑ Do not break open the shutter on the case.

❑ Do not place the media where it will be subject to extreme temperatures,

moistures, and dust.

❑ Always keep media in a safe storage or carrying case.

Cleaning CD or DVD media

❑ Fingerprints and dust on the surface of a CD or DVD media may cause read

errors. Proper care of the disc is essential to maintain its reliability. Do not

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use solvents such as benzine, as they may cause damage to the disc. Use
commercially available cleaners or anti-static spray.

❑ For normal cleaning of a CD or DVD media, hold the disc by its edge and

use a soft cloth to wipe the surface from the center out.

❑ If the CD or DVD media is badly soiled, slightly moisten a soft cloth with

water, and wipe the surface of the disc from the center out. Wipe off any
remaining moisture with a dry soft cloth.

Cleaning MiniDisc media

❑ Clean the MiniDisc case, using a soft, slightly moistened cloth. Do not use

solvents such as benzine, as they may cause damage to the disc. Use
commercially available cleaners or anti-static spray.

Protecting MiniDisc media contents

Slide open the tab located on the side of the MiniDisc. This protects the media
contents from being over-written. Slide the tab closed to resume recording.

For Answers to Your Software Questions

Your computer may not be supplied with all of the software applications listed,

✍

depending on the system configuration you purchased.

Adobe® Acrobat Reader™, Adobe® Photoshop® Elements, Adobe®
Premiere® LE
(Adobe Systems Inc.)

Web site http://www.adobe.com

phone [phone] (fee-based support)

fax [phone]

e-mail [e-mail]

hours M - F, 6 AM - 5 PM PST

52

America Online® (America Online, Inc.)

Web site http://www.aol.com

phone [phone]

hours 7 days a week, 24 hours a day

ArcSoft® PhotoPrinter™ 2000 Pro (ArcSoft, Inc.)

Web site(s) http://www.arcsoft.com

http://www.photoisland.com

phone [phone]

e-mail [e-mail]

hours M - F, 8:30 AM - 5:30 PM PST

DVDit!™ (Sonic Solutions)

Web site http://www.dvdit.com

Online Support http://support.dvdit.com

phone 877-DVD-1124

e-mail [e-mail]

hours M - F, 9 AM - 6 PM PST

* Telephone support is fee-based per incident. Online support is free of charge.

*

Troubleshooting

Earthlink™ Network Total Access (Earthlink Network Inc.)

Web site http://help.earthlink.net/techsupport

phone [phone]

email [e-mail]

hours 7 days a week, 24 hours a day

PC-Cillin® 2000 (Trend Micro, Inc.)

Web site http://www.antivirus.com/pc-cillin

phone [phone]

hours M-F, 8AM - 5PM (PST)

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Quicken® 2002 Basic (Intuit, Inc.)

Web site
(Online support)

phone [phone]

hours 7 days a week, 24 hours a day

http://www.intuit.com/support

RecordNow™ DX (VERITAS Software Corp.)

Web site http://support.veritas.com

RealPlayer®, RealJukebox® (RealNetworks, Inc.)

Web site http://service.real.com/rjoptions.html

e-mail http://service.real.com/help/call.html

Sony Applications (Sony Electronics Inc.)

Web site
(Online Support)

phone 888-4-SONY-PC (888-476-6972)

hours 7 days a week, 24 hours a day

* Support from 888-4-SONY-PC is free of charge for 90 days after the original date of purchase.

http://www.sony.com/pcsupport

*

Microsoft® Windows® XP operating system, Internet Explorer, Office XP
Professional, Office XP Small Business Edition, Outlook® Express, Word
(Microsoft Corporation)

Web site http://www.sony.com/pcsupport

phone 888-4-SONY-PC (888-476-6972)

hours 7 days a week, 24 hours a day

* Support from 888-4-SONY-PC is free of charge for 90 days after the original date of purchase.

*

WordPerfect®
(Corel Corporation)

Web site http://www.corel.com/support/product_specific/wp9.htm

phone [phone]

hours M - F, 8:30 AM - 7:30 PM CT

* Support from 1-716-871-2325 is fee-based. The on-line support is free of charge.

*

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Troubleshooting

Sony Service Center

For the Sony Service Center nearest you, call 1-888-4-SONY-PC
(1-888-476-6972). This service is free of charge for 90 days after the original
date of purchase.

Resources

Sony provides several support options for your Sony computer. When you have
questions about your computer and the preinstalled software, check these sources
for answers, in the following sequence:

VAIO® QuickStart

VAIO® Computer
User Guide

Online (Electronic)
Documentation

Software application
manuals and online
help files

Knowledge Database

The QuickStart contains information on how to set up your
computer quickly and easily.

The User Guide contains information on how to get the most
from your computer, find help, and solve common problems.

(Note: The User Guide is not available in hard copy for all
models.)

The User Guide is available electronically on your hard drive.
Two additional guides, Upgrading and Maintaining your VAIO

Computer and the Troubleshooting Help are also available
online.

To access online documentation:

1. Click Start and point to VAIO Help and Support Center.

2. Click on the VAIO User Guide.
Most manuals for preinstalled software are located on your

hard disk drive as online help files. You can access online help
files from the Help menu within the specific application. A
printed manual may be available for some applications.

This database provides instant access to information on
commonly encountered problems. Enter a description of your
problem and the Knowledge Database searches for the
corresponding solutions online. You can access the Sony
Knowledge Database on the Sony Computing Support Web site
at http://www.sony.com/pcsupport.

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Sony Fax-on-Demand

Software Updates

VAIO Computer
System Reference
Manual

This service provides you with answers to commonly asked
questions. You can use this automated service to request a list
of available topics. Select the topics that you want to view. To
contact the Sony fax-on-demand service, call 1-888-4-SONY­PC (1-888-476-6972). (Requires a fax machine or fax
software.)

You can download the latest software updates and patches for
your Sony computer by selecting Software Updates on the
Sony Computing Support Web site at http://www.sony.com/
pcsupport.

This advanced reference manual supplies detailed technical
information about your computer's hardware. This document
is available on the Sony Computing Support Web site at http://
www.sony.com/pcsupport.

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