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VAIO® Computer
Quick Start
PCG-FRV Series
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Contents
Notice to Users ............................................5
Setting Up ..................................................13
Unpacking Your Computer .......................................14
Applying Ergonomics ...............................................15
Locating Controls and Ports ......................................16
Getting Started ..........................................21
Turning On Your Computer ......................................22
Using the Touch Pad .................................................26
Registering Your Computer ......................................27
Locating Your VAIO Computer User Guide ............28
Setting Up A Dial-Up Connection ............................30
Turning Off Your Computer .....................................31
Expanding Your Computing Power .........33
Upgrading Memory ...................................................34
Locating Preinstalled Programs ................................34
Caring for Your Computer ........................35
Storing Your Computer .............................................36
Using Cables and Connections..................................36
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VAIO® Computer Quick Start
Cleaning Your Computer.......................................... 37
Handling the LCD Screen.........................................37
VAIO Recovery Options............................39
About Recovery Options .......................................... 40
About the Recovery Media Kit ................................. 42
Using the VAIO Recovery Wizard ........................... 46
Troubleshooting........................................55
Troubleshooting Your Computer.............................. 56
Troubleshooting the LCD Screen ............................. 59
Troubleshooting the Mouse and Touch Pad .............59
Support Options ........................................................62
Index...........................................................65
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Notice to Users
© 2003 Sony Electronics Inc. All rights
reserved. This manual and the software
described herein, in whole or in part, may not
be reproduced, translated, or reduced to any
machine-readable form without prior written
approval.
SONY ELECTRONICS INC. PROVIDES NO
WARRANTY WITH REGARD TO THIS
MANUAL, THE SOFTWARE, OR OTHER
INFORMATION CONTAINED HEREIN
AND HEREBY EXPRESSLY DISCLAIMS
ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR
ANY PARTICULAR PURPOSE WITH
REGARD TO THIS MANUAL, THE
SOFTWARE, OR SUCH OTHER
INFORMATION. IN NO EVENT SHALL
SONY ELECTRONICS INC. BE LIABLE
FOR ANY INCIDENTAL,
CONSEQUENTIAL, OR SPECIAL
DAMAGES, WHETHER BASED ON TORT,
CONTRACT, OR OTHERWISE, ARISING
OUT OF OR IN CONNECTION WITH THIS
MANUAL, THE SOFTWARE, OR OTHER
INFORMATION CONTAINED HEREIN OR
THE USE THEREOF.
Sony Electronics Inc. reserves the right to make
any modification to this manual or the
information contained herein at any time
without notice. The software described herein is
governed by the terms of a separate user license
agreement.
This product contains software owned by Sony
and licensed by third parties. Use of such
software is subject to the terms and conditions
of license agreements enclosed with this
product. Some of the software may not be
transported or used outside the United States.
Software specifications are subject to change
without notice and may not necessarily be
identical to current retail versions.
Updates and additions to software may require
an additional charge. Subscriptions to online
service providers may require a fee and credit
card information. Financial services may
require prior arrangements with participating
financial institutions.
As an ENERGY
STAR® Partner, Sony
Corporation has
determined that this
product meets the
ENERGY STAR ®
guidelines for energy
efficiency.
The International
Equipment Program is an international program
that promotes energy saving through the use of
computers and other office equipment. The
program backs the development and
dissemination of products with functions that
effectively reduce energy consumption. It is an
open system in which business proprietors can
participate voluntarily. The targeted products
are office equipment such as computers,
displays, printers, facsimiles and copiers. Their
standards and logos are uniform among
participating nations.
registered mark.
ENERGY STAR® Of fice
ENERGY STAR is a U.S.
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VAIO® Computer Quick Start
Sony, DVgate, Handycam, i.LINK, Mavica,
MagicGate™ Memory Stick, Memory Stick,
MovieShaker, VAIO, and the VAIO logo are
trademarks of Sony Corporation. Microsoft,
Windows Media, Windows, Windows NT, and
the Windows logo are registered trademarks of
Microsoft Corporation. Intel, SpeedStep, and
Pentium are trademarks or registered
trademarks of Intel Corporation. PS/2 is a
registered trademark of IBM. Acrobat Reader,
Photoshop, Photoshop Elements, and Premiere
are trademarks of Adobe Systems Incorporated.
PowerPanel is a trademark of Phoenix
Technologies Ltd.
This product incorporates copyright protection
technology that is protected by method claims
of certain U.S. patents and other intellectual
property rights owned by Macrovision
Corporation and other rights owners. Use of
this copyright protection technology must be
authorized by Macrovision Corporation, and is
intended for home and other limited viewing
uses only unless otherwise authorized by
Macrovision Corporation. Reverse engineering
or disassembly is prohibited. i.LINK is a
trademark of Sony used only to designate that a
product contains an IEEE 1394 connection. The
i.LINK connection may vary, depending on the
software applications, operating system, and
compatible i.LINK devices. All products with
an i.LINK connection may not communicate
with each other. Please refer to the
documentation that came with your compatible
i.LINK device for information on operating
conditions and proper connection. Before
connecting compatible i.LINK PC peripherals
to your system, confirm their operating system
compatibility and required operating
conditions. All other trademarks are trademarks
of their respective owners.
End User / Product
Activation Requirements
Certain software product(s) included with this
computer may include features such as copy
protection and content management technology.
Use of the software product(s) requires
agreement to applicable end user agreements
and full compliance with applicable product
activation procedures. Product activation
procedures and privacy policies will be detailed
during initial launch of the software product(s),
or upon certain reinstallations of the software
product(s) or reconfiguration of the computer,
and may be completed by Internet or telephone
(toll charges may apply).
Owner’s Record
The model number and serial number are
located on the bottom of your Sony VAIO®
computer. Record the model and serial numbers
in the space provided here, and keep in a secure
location. Refer to the model and serial numbers
when you call your Sony Service Center.
Model Number: PCG-9J1L, PCG-9J2L,
PCG-9J3L
Serial Number:________________________
Safety Information
WARNING
❑
To prevent fire or shock hazard, do not
expose your computer to rain or moisture.
❑ To avoid electrical shock, do not open the
cabinet. Refer servicing to qualified
personnel only.
❑ Never install modem or telephone wiring
during a lightning storm.
❑ Never install telephone jacks in wet
locations unless the jack is specifically
designed for wet locations.
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Notice to Users
❑ Never touch uninsulated telephone wire
or terminals unless the telephone line has
been disconnected at the network
interface.
❑ Use caution when installing or modifying
telephone lines.
❑ Avoid using the modem during an
electrical storm.
❑ Do not use the modem or a telephone to
report a gas leak in the vicinity of the leak.
❑ A socket outlet should be as close as
possible to the unit and easily accessible.
❑ i.LINK, PC Card, and USB connectors are
not supplied with Limited Power Sources.
.
To change the backup battery,
please contact your nearest Sony
Service Center.
Caution: The use of optical
instruments with this product will
increase eye hazard. As the laser
beam used in this product is
harmful to the eyes, do not
attempt to disassemble the
cabinet. Refer servicing to
qualified personnel only.
(For CD-RW/DVD Combo Drive,
CD-ROM drive, DVD-ROM drive)
Danger: Visible and invisible
laser radiation when open. Avoid
direct exposure to beam.
Caution: To reduce the risk of fire,
use only No. 26 AWG or larger
telecommunication line cord.
❑ Pour prévenir tout risque d’électrocution,
ne pas ouvrir le châssis de cet appareil et
ne confier son entretien qu’à une personne
qualifiée.
❑ Ne jamais effectuer l’installation de fil
modem ou téléphone durant un orage
électrique.
❑ Ne jamais effectuer l’installation d’une
prise téléphonique dans un endroit
mouillé à moins que la prise soit conçue à
cet effet.
❑ Ne jamais toucher un fil téléphonique à
découvert ou un terminal à moins que la
ligne téléphonique n’ait été débranche de
l’interface réseau.
❑ Soyez très prudent lorsque vous installez
ou modifiez les lignes téléphoniques.
❑ Évitez d’utiliser le modem durant un
orage électrique.
❑ N'utilisez pas le modem ni le téléphone
pour prévenir d'une fuite de gaz quand
vous êtes près de la fuite.
❑ L’appareil doit être le plus près possible
d’une prise murale pour en faciliter
l’accès.
❑ Des connecteurs i.LINK, PC Card, et
USB ne sont pas fournis avec des Sources
d’Énergie Limitées.
AVERTISSEMENT
❑
Pour prévenir tout risque d’incendie ou
d’électrocution, garder cet appareil à
l’abri de la pluie et de l’humidité.
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VAIO® Computer Quick Start
Pour changer la pile de rechange,
veuillez contacter votre centre de
service Sony le plus près.
Avertissement: L'utilisation
d'instruments optiques avec ce
produit augmente les risques pour
les yeux. Puisque le faisceau
laser utilisé dans ce produit est
dommageable pour les yeux, ne
tentez pas de désassembler le
boîtier. Adressez-vous à un agent
de service qualifié.
(Pour le lecteur Combo de
CD-RW/DVD, le lecteur CD-ROM,
le lecteur DVD-ROM) Danger:
Radiation laser visible et invisible
si ouvert. Évitez l’exposition
directe au faisceau.
Attention : Afin de réduire les
risques d'incendie, n'utilisez
qu'un cordon de communication
N0. 26 AWG ou plus gros.
If you have questions about this product, you
can write to the Sony Customer Information
Service Center at 12451 Gateway Blvd., Ft.
Myers, FL 33913 or find Sony Customer
Service on the Web at:
http://www.sony.com/pcsupport.
Regulatory Information
Declaration of Conformity
Trade Name: Sony
Model No.: PCG-9J1L
PCG-9J2L
PCG-9J3L
Responsible Party: Sony Electronics
Inc.
Address: 680 Kinderkamack
Telephone:
(For FCC-related
matters only.)
This device complies with Part 15 of the
FCC rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful
interference, and
(2) this device must accept any interference
received, including interference that may
cause undesired operation.
This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation. This equipment
generates, uses, and can radiate radio frequency
energy and, if not installed and used in
accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference
will not occur in a particular installation. If this
equipment does cause harmful interference to
radio or television reception, which can be
determined by turning the equipment off and
on, the user is encouraged to try to correct the
interference by one or more of the following
measures:
Road
Oradell, NJ 07649
201-930-6972
❑ Reorient or relocate the receiving antenna.
❑ Increase the separation between the
equipment and the receiver.
❑ Connect the equipment to an outlet on a
circuit different from that to which the
receiver is connected.
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Notice to Users
❑ Consult the dealer or an experienced
radio/TV technician for help.
You are cautioned that any changes or
modifications to the computer not expressly
approved in this manual could void your
authority to operate this equipment.
Only peripherals (computer input/output
devices, terminals, printers, etc.) that comply
with FCC Class B limits may be attached to this
computer product. Operation with noncompliant peripherals is likely to result in
interference to radio and television reception.
All cables used to connect peripherals must be
shielded and grounded. Operation with cables
connected to peripherals that are not shielded
and grounded may result in interference to radio
and television reception.
FCC Part 68
This equipment complies with Part 68 of the
FCC rules and the requirements adopted by the
ACTA. On the bottom of this equipment is a
label that contains, among other information, a
product identifier in the format
US:AAAEQ##TXXXX. If requested, this
information must be provided to the telephone
company.
This modem uses the USOC RJ11C telephone
jack.
A telephone plug and jack used to connect this
equipment to the premises wiring and telephone
network must comply with the applicable FCC
Part 68 rules and requirements adopted by the
ACTA.
The REN is used to determine the number of
devices which may be connected to the
telephone line. Excessive RENs on a telephone
line may result in the devices not ringing in
response to an incoming call. In most, but not
all areas, the sum of RENs should not exceed
five (5.0). To be certain of the number of
devices that may be connected to a line, as
determined by the total RENs, contact the
telephone company. For products approved
after July 23, 2001, the REN for this product is
part of the product identifier that has the format
US: AAAEQ##TXXXX. The digits represented
by ## are the REN without a decimal point
(e.g., 03 is a REN of 0.3). For earlier products,
the REN is separately shown on the label.
If this equipment causes harm to the telephone
network, the telephone company will notify you
in advance that temporary discontinuance of
service may be required. But if advance notice
is not practical, the telephone company will
notify the customer as soon as possible. Also,
you will be advised of your right to file a
complaint with the FCC if you believe it is
necessary.
The telephone company may make changes in
its facilities, equipment, operations, or
procedures that could affect the operation of the
equipment. If this happens, the telephone
company will provide advance notice in order
for you to make the necessary modifications in
order to maintain uninterrupted service.
If trouble is experienced with this equipment,
for repair or warranty information, please
contact 1-888-4-SONY-PC (1-888-476-6972),
or write to the Sony Customer Information
Service Center, One Sony Drive, Park Ridge,
NJ 07656. Repair of this equipment should be
made only by a Sony Service Center or Sony
authorized agent. If the equipment is causing
harm to the telephone network, the telephone
company may request that you disconnect the
equipment until the problem is resolved.
Connection to party line service is subject to
state tariffs. Contact the state public utility
commission, public service commission, or
corporation commission for information.
If your home has specially wired alarm
equipment connected to the telephone line,
ensure the installation of this equipment does
not disable your alarm equipment. If you have
questions about what will disable alarm
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VAIO® Computer Quick Start
equipment, consult your telephone company or
a qualified installer.
Use a surge arrestor to protect against electrical
surges.
Telephone Consumer
Protection Act of 1991
(United States)
The Telephone Consumer Protection Act of
1991 makes it unlawful for any person to use a
computer or other electronic device, including
FAX machines, to send any message unless
such message clearly contains in a margin at the
top or bottom of each transmitted page or on the
first page of the transmission, the date and time
it is sent and an identification of the business or
other entity, or other individual sending the
message, and the telephone number of the
sending machine or such business, other entity,
or individual. (The telephone number provided
may not be a 900 number or any other number
for which charges exceed local or long-distance
transmission charges.)
In order to program this information into your
facsimile machine, see your fax software
documentation.
RECYCLING LITHIUM ION BATTERIES
RECYCLING
LITHIUM-ION
BATTERIES
Lithium-Ion
batteries are
recyclable.
You can help
preserve our
environment by
returning your used
rechargeable
batteries to the
collection and
recycling location
nearest you.
For more information regarding recycling of
rechargeable batteries, call toll free 1-800822-8837, or visit http://www.rbrc.org/.
Caution: Do not handle damaged or leaking
Lithium-Ion batteries.
Telephone Consumer Guidelines (Canada)
Please refer to your telephone directory under
‘Privacy Issues’ and/or ‘Terms of Service.’ For
more detailed information, please contact:
CRTC
Terrasses de la Chaudière, Tour centrale
1 promenade du Portage, 5 étage Hull
PQ K1A 0N2.
This Class B digital apparatus complies with
Canadian ICES-003.
Cet appareil numérique de la classe B est
conforme à la norme NMB-003 du Canada.
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RECYCLAGE DES ACCUMULATEURS AUX IONS DE LITHIUM
RECYCLAGE DES
ACCUMULATEU
RS AUX IONS DE
LITHIUM
Les accumulateurs
aux ions de lithium
sont recyclables.
Vous pouvez
contribuer à
préserver
l’environnement en
rapportant les piles
usées dans un point
de collection et
recyclage le plus
proche.
Pour plus d’informations sur le recyclage
des accumulateurs, téléphonez le numéro
gratuit 1-800-822-8837 (Etats-Units et
Canada uniquement), ou visitez
http://www.rbrc.org/.
Avertissment: Ne pas utiliser des
accumulateurs aux ions de lithium qui sont
endommagées ou qui fuient.
Notice to Users
Do not handle damaged or leaking
lithium ion batteries.
Danger of explosion if battery is
incorrectly replaced. Replace
only with the same or equivalent
type recommended by the
manufacturer. Discard used
batteries according to the
manufacturer’s instructions.
The battery pack used in this
device may present a fire or
chemical burn hazard if
mistreated. Do not disassemble,
heat above 140°F (60°C) or
incinerate. Dispose of used
battery promptly. Keep away from
children.
Ne pas utiliser des batteries au
lithium ionisé qui sont
endommagées ou qui fuient.
Une batterie non conforme
présente un danger d'explosion.
La remplacer seulement par une
batterie identique ou de type
équivalent recommandé par le
fabricant. Évacuer les batteries
usées selon les directives du
fabricant.
La manutention incorrecte du
module de batterie de cet
appareil présente un risque
d'incendie ou de brûlures
chimiques. Ne pas démonter,
incinérer ou exposer à une
température de plus de 60°C.
Évacuer promptement la batterie
usée. Garder hors de portée des
enfants.
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VAIO® Computer Quick Start
INDUSTRY CANADA NOTICE
NOTICE: This equipment meets the applicable
Industry Canada Terminal Equipment Technical
Specifications.
The Ringer Equivalence Number (REN) for this
terminal equipment is 0.2. The REN assigned to
each terminal equipment provides an indication
of the maximum number of terminals allowed
to be connected to a telephone interface. The
termination on an interface may consist of any
combination of devices subject only to the
requirement that the sum of the Ringer
Equivalence Numbers of all the devices does
not exceed five.
AVIS DE L’INDUSTRIE CANADA
REMARQUE: Cet équipement est conforme
aux Spécifications Techniques des Équipements
Terminaux d’Industrie Canada en vigueur.
Le Nombre Équivalent de Sonneries (REN) de
cet équipement terminal est 0,2. Le REN
attribué à chaque équipement terminal indique
le nombre maximum de terminaux que l’on
peut connecter à une interface téléphonique. Il
est possible de raccorder à une interface
plusieurs combinaisons d’appareils, mais la
somme des Nombres Équivalents de Sonneries
de tous ces appareils ne doit pas dépasser cinq.
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Setting Up
Congratulations on your purchase of the Sony VAIO® computer. Sony has
combined leading-edge technology in audio, video, computing, and
communications to provide state-of-the-art personal computing.
❑ Unpacking Your Computer
❑ Applying Ergonomics
❑ Locating Controls and Ports
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VAIO® Computer Quick Start
Unpacking Your Computer
Main Unit
AC Adapter
Power Cord Rechargeable Battery
Documents
❑ VAIO® Computer User Guide — A searchable on-screen help file that
contains detailed information on how to use your new computer. See
“Locating Your VAIO Computer User Guide” on page 28 for more
information.
❑ VAIO® Computer Quick Start — Contains information on unpacking and
setting up your computer for immediate use.
❑ VAIO® Computer Specifications — An on-screen file that details the
hardware specifications and lists the installed programs on your computer.
See “Locating Your VAIO Computer User Guide” on page 28 for more
information.
❑ Microsoft® Windows® guide — Explains how to use the basic features of
the Microsoft® Windows® operating system installed on your computer.
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Applying Ergonomics
Applying Ergonomics
Your computer is a portable device and can be used in a variety of environments.
Whenever possible, you should apply the following ergonomic considerations:
❑ Position of your computer — Place the computer directly in front of you as
you work. Keep your forearms horizontal, with your wrists in a neutral,
comfortable position while using the keyboard, touch pad, or external
mouse. Let your upper arms hang naturally at your sides. Take breaks during
sessions with your computer. Excessive use of the computer may strain
muscles or tendons.
❑ Furniture and posture — Sit in a chair with good back support and
armrests. Adjust the level of the chair so your feet are flat on the floor. A
footrest may make you more comfortable. Sit in a relaxed, upright posture
and avoid slouching forward or leaning far backward.
❑ Viewing angle of the computer’s display — Tilt the display to find the best
viewing angle. Also try adjusting the brightness setting of the display.
Following these suggestions can reduce eye strain and muscle fatigue.
❑ Lighting — Choose a location where windows and lights do not create glare
or reflection on the display. Use indirect lighting to avoid bright spots on the
display. You can purchase accessories for your display that help reduce
glare. Proper lighting adds to your comfort and work effectiveness.
❑ Placement of an external display — When using an external display, set
the display at a comfortable viewing distance. Make sure the display screen
is at eye level or slightly lower when you are sitting in front of the monitor.
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VAIO® Computer Quick Start
Locating Controls and Ports
Front
1 Power indicator 8 Left and right buttons
2 Battery indicator 9 Touch pad
3 Power button 10 Memory Stick® media indicator
4 Scroll lock indicator 11 Keyboard
5 Caps lock indicator 12 Model name
6 Num lock indicator 13 Speakers
7 Hard disk drive indicator 14 Computer screen (LCD)
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Locating Controls and Ports
Back
1 Modem jack 4 Parallel (printer) port
2 Network (Ethernet) port 5 Air vent
3 Monitor (VGA) port 6 USB 2.0 ports
supported)
(high-/full-/low-speed
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VAIO® Computer Quick Start
Left
1 2 USB 2.0 ports
speed supported)
(high-/full-/low-
5 i.LINK® (IEEE 1394) S400 port
2 A/V OUT jack 6 Air vent
3 Microphone jack 7 PC Card slots
4 Headphone jack 8 Memory Stick® media slot
Only connect 10BASE-T or 100BASE-TX cables to the Network (Ethernet)
port. Do not connect any other type of network cable or any telephone line to
this port. Connecting cables other than those listed above may result in an
electric current overload and could cause a malfunction, excessive heat, or fire
in the port. To connect the unit to a network, refer to your online VAIO®
Computer User Guide or contact your network administrator. See “Locating
Your VAIO Computer User Guide” for more information.
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Locating Controls and Ports
Right
1 DC IN port 3 Optical drive
2 EJECT button 4 Battery bay
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VAIO® Computer Quick Start
Bottom
1 Reset button
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Getting Started
This section helps you get your computer running and registered, so you
can take advantage of Sony’s many support options. You’ll also learn how
to locate your on-screen VAIO® Computer User Guide, which contains
step-by-step instructions for operating your computer.
❑ Turning On Your Computer
❑ Using the Touch Pad
❑ Registering Your Computer
❑ Locating Your VAIO Computer User Guide
❑ Setting Up A Dial-Up Connection
❑ Turning Off Your Computer
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VAIO® Computer Quick Start
Turning On Your Computer
To use your computer immediately, use the supplied AC adapter as a power
source. Your supplied battery is not charged when you unpack it, however, you
can begin charging it when you use your AC adapter. See “Powering Your
Computer” in your on-screen VAIO® Computer User Guide for more
information about using batteries. See also “Locating Your VAIO Computer User
Guide” on page 28.
To charge the battery
1 Push the battery bay cover down to open it. The battery bay cover swings out
but does not detach from the computer.
Opening the Battery Bay
2 Slide the battery (with the logo facing up) into the battery bay. If the
computer is on, it automatically detects the battery.
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Turning On Your Computer
Inserting the Battery
Battery (supplied)
3 Push the battery bay cover up until it clicks into place.
4 Connect the AC adapter to the computer. See “To connect the AC adapter.”
Once you connect the AC adapter to the computer, the battery begins to charge
whether the computer is on or off. The battery indicator shows the battery
status. The indicator blinks as the battery charges. See “Powering Your
Computer” in your on-screen VAIO® Computer User Guide for more
information.
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VAIO® Computer Quick Start
To connect the AC adapter
1 Plug the AC adapter cable into the DC IN port.
Connecting the AC Adapter to the Computer
AC adapter
DC IN port
(supplied)
2 Plug the power cord into the AC adapter and an AC outlet.
.
✍ Use only the supplied AC adapter with your computer.
Power cord
(supplied)
To open and turn on the computer
1 Slide the release latch to the right and lift the cover while holding the bottom
of the computer firmly.
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Turning On Your Computer
Opening the Computer
Release latch
2 Press the power button until the power indicator turns on.
Turning on the Computer
Power indicator
Power button
✍ If you hold down the power button, the computer turns off.
3 To increase brightness of the computer screen, press the Fn+F5 keys, and
then press or .
To decrease brightness, press the Fn+F5 keys, and then press or .
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VAIO® Computer Quick Start
Using the Touch Pad
The computer contains a pointing device called a touch pad. You can point to,
select, drag, and scroll objects on the screen using the built-in touch pad.
Describing the touch pad
Locating the Touch Pad
Pointer
Touch pad
Left and right buttons
Touch Pad Action Description
Sliding one finger Equivalent to using a mouse to place the
pointer on an item.
Tapping once Equivalent to pressing the left button once.
Tapping twice Equivalent to pressing the left button twice.
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Touch Pad Action Description
Registering Your Computer
Sliding one finger while
pressing the left button
Moving your finger along the
right edge of the touch pad
Moving your finger along the
bottom to scroll horizontally
Equivalent to using the mouse to drag an item.
Equivalent to scrolling vertically. (The scroll
function is available only with programs that
support a touch pad scroll feature.)
Equivalent to scrolling horizontally. (The
scroll function is available only with programs
that support a touch pad scroll feature.)
Registering Your Computer
✍ You are prompted to register your computer the first time you turn on the unit. Follow
the on-screen instructions to complete the registration process. If you are not able to
register your computer during the first session, you are provided with additional
registration opportunities later.
Take advantage of Sony’s commitment to quality customer support and receive
these benefits by registering your computer:
❑ Sony Customer Support — Talk to a support representative to troubleshoot
problems you may have with your computer.
❑ Limited Warranty Extension — Protect your investment. See the Warranty
Card for more details.
❑ Product Information Notification — By giving Sony your contact
information, you will enable Sony to reach you regarding performance
updates and upgrades.
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VAIO® Computer Quick Start
Locating Your VAIO Computer User Guide
The on-screen VAIO® Computer User Guide is a searchable help file that
contains detailed information on how to use your new computer. Some of the
topics in your on-screen VAIO® Computer User Guide include the following:
• Batteries • PC Cards and Floppy Disks
• Internet and Networking • Optical Drives
• CDs and DVDs • Port Replicators (if applicable)
• Printing • Audio/Video
• Features • Memory
• Mice and Keyboards
To open the user guide
1 Click Start on the Windows® taskbar, and then click Help and Support.
The Help and Support Center window appears, displaying information
about your VAIO® computer and Microsoft® Windows® operating system.
Locating the VAIO User Guide
User guide link
Software info. link
Hard disk drive
recovery link
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Locating Your VAIO Computer User Guide
2 Click VAIO User Guide in the Pick a Help topic column. A second Help
and Support Center window appears, which offers information about your
computer.
VAIO User Guide Window
1 User guide table of contents List of computer help topics
2 Link to the Electronic Flyer List of updates and supplemental
information
3 Link to the VAIO Computer
List of specifications and programs.
Specifications
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Setting Up A Dial-Up Connection
This section describes the basic steps for setting up your dial-up connection. The
Connection Wizard guides you through the process of choosing an Internet
Service Provider (ISP) or setting up an existing account, and connecting to the
Internet.
To set up a dial-up connection
1 Connect a telephone cable to your computer. See “Setting up a dial-up
Internet connection” in the Internet and Network Connections chapter of
your on-screen VAIO® Computer User Guide.
2 Click Start, point to All Programs, Accessories, Communications, and
then click New Connection Wizard. The New Connection Wizard
appears.
New Connection Wizard
3 Click Next.
4 If it is not already selected, click to select Connect to the Internet, and click
Next.
5 Follow the on-screen instructions.
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Turning Off Your Computer
Turning Off Your Computer
Using the power button to turn off your computer may result in loss of data.
Follow the steps below to properly turn off your computer and avoid losing data.
To turn off your computer
1 Close all operations.
2 Click Start on the Windows® taskbar.
3 Click Turn Off Computer at the bottom of the Start menu to display the
Turn off computer window, and select Tur n O f f.
✍ Respond to any prompts warning you to save documents.
4 Wait for your computer to turn off automatically. The computer is off when
the power indicator turns off.
✍ If you are still unable to turn off the computer, press and hold the power button until
the power indicator turns off. This operation may result in data loss.
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Expanding Your Computing Power
This section helps you get started upgrading computer memory and
locating information about preinstalled programs.
❑ Upgrading Memory
❑ Locating Preinstalled Programs
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VAIO® Computer Quick Start
Upgrading Memory
Depending on the configuration you purchased, your computer may accept
additional memory modules. For information about installation procedures, refer
to the on-screen VAIO® Computer User Guide and print those relevant steps. See
“Locating Your VAIO Computer User Guide” on page 28.
The on-screen specifications supplied with your computer list the amount of
installed memory and required memory modules for upgrades.
Locating Preinstalled Programs
Your computer comes with a variety of preinstalled audio/video programs. The
following sources offer a list of preinstalled programs, descriptions, and
information:
❑ VAIO® Computer User Guide — The Preinstalled Programs chapter of
your on-screen VAIO® Computer User Guide contains a list of programs,
descriptions, and support information. See “Locating Your VAIO Computer
User Guide” on page 28 for more information.
❑ VAIO® Computer Specifications — The on-screen file details your
computer’s hardware specifications and lists preinstalled programs,
descriptions, and support information. See “Locating Your VAIO Computer
User Guide” on page 28 for more information.
❑ All Programs — The All Programs menu, which you can access from the
Start menu, contains a list of all the preinstalled programs on your computer.
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Caring for Your Computer
This section provides information on how to safely use your Sony
computer.
❑ Storing Your Computer
❑ Using Cables and Connections
❑ Cleaning Your Computer
❑ Handling the LCD Screen
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VAIO® Computer Quick Start
Storing Your Computer
❑ Do not use or store your computer in a location subject to:
❑ Heat sources, such as radiators or air ducts
❑ Direct sunlight
❑ Excessive dust
❑ Moisture or rain
❑ Mechanical vibration or shock
❑ Strong magnets or speakers that are not magnetically shielded
❑ Ambient temperature higher than 95ºF (35ºC) or less than 40ºF (5ºC)
❑ High humidity
❑ Do not place electronic equipment near your computer. When running, the
computer’s electromagnetic field may cause other electronic equipment in
close proximity to malfunction.
❑ Provide adequate air circulation to prevent internal heat buildup. Do not
place your computer on porous surfaces such as rugs or blankets, or near
materials such as curtains or draperies that may block ventilation. Leave a
space of at least 8 inches (20 cm) behind the back of the computer.
❑ If the computer is brought directly from a cold location to a warm one,
moisture may condense inside your computer. In this case, allow at least one
hour before turning on your computer. If any problems occur, unplug your
computer, and contact your Sony Service Center.
❑ The computer uses high-frequency radio signals and may interfere with
radio or TV reception. Should this occur, move the computer a suitable
distance away from the radio or TV.
❑ Do not drop the computer or place heavy objects on top of the computer.
Using Cables and Connections
❑ Use only specified peripheral equipment and interface cables.
❑ Do not use cut or damaged connection cables.
❑ If the telephone company makes a service call to your home or office and
determines that your computer is responsible for a problem, the telephone
company may bill you for the service call. Also, if you do not disconnect
your computer when it is adversely affecting a telephone line, the telephone
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Cleaning Your Computer
company has the right to disconnect your service until you correct the
problem.
Cleaning Your Computer
❑ Clean the computer with a soft, dry cloth or a soft cloth lightly moistened
with a mild detergent solution. Do not use any type of abrasive pad, scouring
powder, or solvent such as alcohol or benzine, as these may damage the
finish of your computer. You can use canned compressed air specifically for
computers to remove dust.
❑ If a solid object falls onto the computer or a liquid leaks into the computer,
immediately turn off and unplug the computer. It is best to have the
computer checked by qualified personnel before you use it again.
❑ Avoid rubbing the LCD screen as this can damage the screen. Use a soft, dry
cloth to wipe the LCD screen or canned compressed air.
❑ Always disconnect the power cord before cleaning the computer.
Handling the LCD Screen
❑ Direct sunlight can damage the LCD. Be careful when using the computer
near a window.
❑ Do not scratch the LCD or exert pressure on it. This can cause a malfunction.
❑ Using the computer in low temperature conditions may produce a residual
image on the screen. This is not a malfunction. When the computer returns to
normal temperature, the screen returns to normal.
❑ The screen becomes warm during operation. This is normal and does not
indicate a malfunction.
❑ The LCD is manufactured using high-precision technology. You may,
however, see tiny black points and/or bright points (red, blue, or green) that
continuously appear on the LCD. This is a normal result of the
manufacturing process and does not indicate a malfunction.
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VAIO® Computer Quick Start
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VAIO Recovery Options
(For Windows® XP models only) The VAIO® Recovery Wizard enables
you to recover preinstalled software programs and the operating system
on your computer. You can also use this utility to create a Recovery Media
Kit. The Recovery Media Kit enables you to reclaim hard drive space and
return your computer to normal operation.
✍ This program repairs or replaces software. For any hardware problems, contact a
Sony authorized repair facility.
❑ About Recovery Options
❑ About the Recovery Media Kit
❑ Using the VAIO Recovery Wizard
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About Recovery Options
You have several options when recovering software or your computer’s operating
system.
When you recover drive C, drive D, or perform a complete recovery, the VAIO
Recovery Wizard deletes and replaces all the files on the selected drives.
Sony recommends backing up your personal data to storage media or to
another computer before proceeding with system recovery.
Accessing the VAIO Recovery Wizard
You can start the VAIO Recovery Wizard utility from the Microsoft® Windows®
XP Start menu, from the Recovery Media Kit, or from using the F10 key
1
on
notebook computers. Depending on how you access the VAIO Recovery Wizard,
you have different system and software recovery options.
System and software recovery options
❑ Create the Recovery Media Kit
You can create a Recovery Media Kit, consisting of CDs and DVDs, which
enable you to recover your computer at a later date if the software stops
working properly. You can start the VAIO Recovery Wizard from the
Windows XP Start menu, and create a Recovery Media Kit.
❑ Windows® System Restore
Return your computer’s operating system to a previous working state by
performing a System Restore. You can access this recovery option by
starting the VAIO Recovery Wizard, or by using the Windows XP System
Restore Wizard.
❑ Recover drive C
Returns the drive C to its original factory-installed settings. All previous data
and settings on drive C are deleted. You can preserve data on other
partitions, such as drive D. To recover drive C, access the VAIO Recovery
Wizard from the Windows XP Start menu, the Recovery Media Kit, or by
using the F10 key on notebook computers.
❑ Recover drives C and D
Return drives C and D to their original factory-installed settings. With this
1 This feature is available for VAIO® notebook computers only.
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About Recovery Options
option, you lose all data and settings on both drives. To recover drives C and
D, start the VAIO Recovery Wizard from the Windows XP Start menu, the
Recovery Media Kit, or by using the F10 key on notebook computers.
✍ Recovering drives C and D with the Recovery Media Kit is the only way to restore the
hidden recovery drive.
❑ Recover software programs
Recover specific factory-installed software. To recover the original software
programs, start the VAIO Recovery Wizard from the Windows XP Start
menu or from the Recovery Media Kit. You can access this option by using
Disc 1 from your Recovery Media Kit.
❑ Perform a complete hard disk drive recovery
Completely recover your computer’s hard disk drive. This option recovers
drives C and D, and the hidden recovery drive. To perform a complete hard
disk drive recovery, start the VAIO Recovery Wizard from your Recovery
Media Kit.
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About the Recovery Media Kit
The Recovery Media Kit is created using your own CDs and/or DVDs. You can
create the Recovery Media Kit, or purchase it from Sony.
Recovery Media Kit overview
Confirm that you have sufficient CD and/or DVD recordable media available
before you begin creating the Recovery Media Kit. You should also have a
permanent marking pen ready, to label each CD and/or DVD media.You can
create your kit using a single type of media or by combining media types, as
follows:
❑ One recordable CD (CD-R) and up to two recordable DVDs (DVD-R or
DVD+R)
(Your VAIO® computer must be equipped with a DVD-RW
drive.)
❑ Up to 12 recordable CDs (CD-R)
(Your VAIO computer must be equipped with a CD-RW drive.)
Before you begin creating the Recovery Media Kit, prepare your computer for
the process, as follows:
❑ Close all open programs.
❑ Disconnect all network connections.
❑ Disconnect all peripheral devices.
❑ Do not interrupt the power.
❑ Disable any virus protection software.
❑ Disable your screen saver.
1
or DVD±RW
Creating the Recovery Media Kit
The Recovery Media Kit can be used to start the VAIO Recovery Wizard, in the
event your system is unable to start normally. You can reclaim the portion of your
hard drive that is allocated to system recovery using the Recovery Media Kit.
1 A DVD-RW drive supports DVD-R media only.
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About the Recovery Media Kit
To create the Recovery Media Kit
1 Click Star t in the Windows® taskbar, point to All Programs, and then click
the VAIO® Recovery Wizard.
The VAIO Recovery Wizard appears.
✍ You can start the VAIO Recovery Wizard by double-clicking the VAIO Recovery Wizard
icon in the Windows taskbar notification area.
The VAIO Recovery Wizard
2 Read the on-screen information. Click Next.
3 Select Create Recovery Media Kit (Strongly Recommended), and click
Next.
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VAIO Recovery Wizard — Selecting Create Recovery Media Kit
4 Select the Recovery Media Kit that you want to create.
You can create your kit using a single type of media or by combining media
types, as follows:
❑ One recordable CD (CD-R) and up to two recordable DVDs (DVD-R or
DVD+R)
(Your VAIO® computer must be equipped with a DVD-RW
1
or
DVD±RW drive.)
❑ Up to 12 recordable CDs (CD-R)
(Your VAIO computer must be equipped with a CD-RW drive.)
5 Click Next. Your computer’s optical drive tray opens automatically.
6 Insert a blank disc into the drive and close the drive. Click Next.
The CD creation process begins. A window with a progress bar appears.
1 A DVD-RW drive supports DVD-R media only.
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About the Recovery Media Kit
✍ The time required to create each CD or DVD may vary, depending on your optical
drive’s recording speed.
7 When prompted, eject the disc. Label the top of the disc with a permanent
marker according to the on-screen instructions.
8 Repeat steps step 6 through step 7 for each CD or DVD.
9 When the text, The Recovery Media Kit is complete appears, click OK.
10 Click Finish. Store the Recovery Media Kit in a safe location.
To order the Recovery Media Kit
1 Go to the Sony Direct Accessories and Parts Center Web site at
http://servicesales.sel.sony.com.
2 Enter your computer’s model number (for example, PCV-XXX), and click
List Parts and accessories.
3 Follow the online instructions to order the Recovery Media Kit.
✍ If you are not able to access the Sony Direct Accessories and Parts Center Web site,
contact a customer service representative at 1-800-488-7669.
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VAIO® Computer Quick Start
Using the VAIO Recovery Wizard
The VAIO® Recovery Wizard provides recovery options for your computer. You
can access this tool from Windows® XP Start menu, your Recovery Media Kit,
or by pressing the F10 key
1
on your notebook computer.
Starting the VAIO Recovery Wizard
To access the VAIO Recovery Wizard from Windows XP
1 Click Start in the Windows® taskbar, point to All Programs, and click
VAIO Recovery Wizard.
✍ Using the VAIO Recovery Wizard may require you to restart your computer, even if you
cancel and exit the wizard.
2 From the Welcome window, click Next.
3 Choose one of the available menu options.
To access the VAIO Recovery Wizard from the Recovery Media Kit
1 Press the power switch on the computer to turn on the power.
2 Open the optical drive, and place the Startup Recovery Disc in the optical
drive.
3 Close the drive.
4 Turn off your computer.
5 Wait for approximately 30 seconds, and then turn on the computer.
6 When prompted, insert the Recovery Disk 1 into the optical drive, and then
click OK.
The VAIO Recovery Wizard appears.
7 Click Next.
8 Choose one of the available menu options.
1 This feature is available for VAIO® notebook computers only.
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Using the VAIO Recovery Wizard
To start the VAIO Recovery Wizard using the F10 Key (for notebook computers
only)
1 Turn off your notebook computer.
2 Press the power switch on the computer to turn on the power.
3 When you see the VAIO logo appear on the computer’s screen, briefly press
the F10 key.
4 Click Next.
5 Choose one of the available menu options.
Using the VAIO Recovery Wizard
To use Windows System Restore from the VAIO Recovery Wizard
1 Start the VAIO® Recovery Wizard, and click Next.
2 Select Proceed with System Recovery, and click Next.
3 Select Windows® System Restore, and click Next.
4 Follow the on-screen instructions.
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VAIO Recovery Wizard — Selecting Windows System Restore
To recover drive C
1 Start the VAIO Recovery Wizard, and click Next.
2 Select Proceed with System Recovery, and click Next.
If using the Recovery Media Kit, skip this step.
3 Select C Drive Recovery, and click Next.
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Using the VAIO Recovery Wizard
VAIO Recovery Wizard — Selecting C Drive Recovery
4 Read the on-screen information. Click Next.
5 The wizard begins the drive C recovery. When it is finished, click Next.
6 Click Finish. Your computer restarts.
To recover drives C and D (and reclaim all space on the hard disk drive)
1 Start the VAIO® Recovery Wizard, and click Next.
2 Select Proceed with System Recovery, and click Next.
(If you are using the Recovery Media Kit, skip step 2.)
3 Select Custom Recovery (for Advanced Users), and click Next.
4 Select C and D Drive Recovery, and click Next.
If you are using the Recovery Media Kit, you have two choices for this
recovery option:
❑ Keep the Recovery Drive (Recommended)
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VAIO® Computer Quick Start
❑ Remove the Recovery Drive.
VAIO Recovery Wizard — Selecting the C and D Drive Recovery option
5 Choose the size of drive C. Any remaining disk space is allocated to drive D
(minus the space allocated for the recovery drive). Click Next.
✍ Computers that come equipped with Giga Pocket software do not allow you to set the
drive D to zero.
6 The wizard starts implementing recovery. When it is finished, click Next.
7 Click Finish, and the computer restarts.
To recover software applications
1 Start the VAIO® Recovery Wizard, and click Next.
2 Select Proceed with System Recovery, and click Next.
If using the Recovery Media Kit, skip this step.
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Using the VAIO Recovery Wizard
3 Select Custom Recovery (for Advanced Users), and click Next.
✍ If you select the Application Recovery option, you cannot return to the system
recovery portion of the VAIO® Recovery Wizard without restarting your computer.
4 Select Application Recovery, and click Next.
VAIO Recovery Wizard — Selecting Application Recovery
5 Click to select the check box for each software program you want to recover.
Click Next.
You may need to use the scrollbar to view all available software programs.
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VAIO Recovery Wizard — Selecting applications
6 As your computer prepares to install each application, a status indicator
appears. You may see installation wizards, messages, and prompts. Follow
the instructions provided in each wizard, and respond to each prompt or
message.
When the selected software has been recovered, the Application Recovery
Complete window appears.
7 If you want to recover additional software, click Back. The Application
Recovery window appears with a listing of the available software titles.
8 Click Finish. Your computer restarts.
✍ If the recovered software does not function properly or you see an installation error
message, try recovering the software again.
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Using the VAIO Recovery Wizard
To perform a complete hard disk drive recovery
You must use the Recovery Media Kit to perform a complete hard disk drive
recovery.
1 Press the power switch on the computer to turn on the power.
2 Open the optical drive, and place the Startup Recovery Disc in the optical
drive.
3 Close the drive.
4 Turn off your computer.
5 Wait for approximately 30 seconds, and then turn on the computer.
6 When prompted, insert the Recovery Disk 1 into the optical drive, and then
click OK.
The VAIO Recovery Wizard appears.
7 Click Next.
8 Select Custom Recovery (for Advanced Users), and click Next.
9 Select Complete Recovery, and click Next.
10 You may see installation wizards, messages, and prompts. Follow the
instructions provided in each wizard, and respond to each prompt or
message. Your computer may restart.
11 When the optical drive ejects, remove the disc. Close the drive, and click
Next. Your computer may restart several times.
Additional Information
❑ Certain software, such as DVgate™ Plus software, automatically saves data
to drive D. If you choose not to have a drive D partition, you must change
the software settings to enable file saving to drive C.
❑ Resizing your hard disk drive partitions with third-party software programs
can result in the loss of the VAIO® Recovery Wizard.
❑ Giga Pocket™ software requires a drive D in order to operate. For VAIO®
computers with Giga Pocket software preinstalled, you cannot set the drive
D size to zero.
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Troubleshooting
This section describes how to solve some basic problems you may
encounter when using your computer. For more troubleshooting topics
refer to the VAIO® Computer User Guide. Many problems have simple
solutions, so refer to these sources before you contact Sony Computing
Support (http://www.sony.com/pcsupport).
❑ Troubleshooting Your Computer
❑ Troubleshooting the LCD Screen
❑ Troubleshooting the Mouse and Touch Pad
❑ Support Options
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Troubleshooting Your Computer
Why doesn’t my computer start?
❑ Make sure the computer is securely plugged into a power source and is on.
Make sure the power indicator shows the power is on. See “Turning On Your
Computer” on page 22 for more information.
❑ Make sure the battery is inserted properly and is charged.
❑ If the computer is connected to an external floppy disk drive, make sure the
floppy disk drive is empty.
❑ If the computer is plugged into a power strip or Uninterruptible Power
Supply (UPS), make sure the power strip or UPS is turned on and working.
❑ If you are using an external display, make sure it is plugged into a power
source and turned on. Make sure the brightness and contrast controls are
adjusted correctly. See the guide that came with your display for details.
❑ Remove the AC adapter and battery. Wait one minute. Reattach the AC
adapter and reinsert the battery, and turn on the power.
❑ Condensation may cause the computer to malfunction. If this occurs, do not
use the computer for at least one hour.
❑ If the computer still does not turn on, follow these steps:
1 Unplug the power cord and remove the battery.
2 Use a thin, straight object (such as a paper clip) to press the reset button.
The reset button is located on the bottom of the computer. See “Locating
Controls and Ports” on page 16 for more information.
3 Reinsert the power cord and the battery.
4 Turn on the computer.
Why does a BIOS error appear when my computer starts?
If the message “Press <F1> to resume, <F2> to setup” appears at the bottom of
the screen, follow these steps:
1 Press F2. The BIOS Setup menu appears.
2 Set the date (month/day/year). Press Enter.
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Troubleshooting Your Computer
3 Press the Down Arrow key to select System Time, and then set the time
(hour: minute: second). Press Enter.
4 Press the Right Arrow key to select the Exit tab, and then press the
Down Arrow key to select Get Default Values.
5 Press Enter. The Setup Confirmation window appears.
6 Select Ye s , and press Enter.
7 Select Exit (Save Changes), and press Enter. The Setup Confirmation
window appears again.
8 Select Ye s , and press Enter. The computer restarts.
✍ If this occurs on a regular basis, contact Sony Computing Support
(http://www.sony.com/pcsupport).
Why does the message, “Operating system not found” appear when my
computer starts, and why won’t Windows start?
❑ If you have connected an external floppy disk drive to the computer, make
sure there is no disk in the floppy disk drive (non-bootable).
❑ If a non-bootable floppy disk is in the drive, follow these steps:
1 Turn off the computer, and remove the floppy disk.
2 Restart the computer and confirm that the Windows® operating system
starts properly.
❑ If Windows still does not start, follow these steps to initialize the BIOS:
1 Remove any floppy disk from the floppy disk drive.
2 Turn off the computer.
3 Remove any peripheral devices connected to the computer.
4 Restart the computer.
5 Press F2 when the Sony logo appears. The BIOS Setup window
appears.
6 Press the Right Arrow key to select the Exit menu.
7 Press the Down Arrow key to select Get Default Values. The
message Load default values for all SETUP items appears.
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8 Press Enter. The Setup Confirmation window appears.
9 Select Ye s , and press Enter.
10 Select Exit (Save Changes), and press Enter. The Setup Confirmation
window appears again.
11 Select Yes , and press Enter. The computer restarts.
If your computer continues to display the message “Operating system not found,”
and Windows does not start, use your supplied System Recovery CDs to restore
the programs that shipped with your computer. See “Using the System Recovery
CDs” for more information.
The System Recovery utility does not back up your system’s data. If you wish
to retain your system data, perform a backup to an external media.
Why doesn’t my computer respond or turn off?
It is best to turn off your computer using the Turn Off Computer command on the
Windows Start menu. Using other methods, including those listed below, may
result in loss of unsaved data.
❑ Click Start on the Windows® taskbar, select Turn Off Computer, and then
click Tur n O ff.
❑ If your computer does not turn off, press Ctrl+Alt+Delete simultaneously.
The Windows Task Manager dialog box appears, and you can turn off the
computer from the Shut Down menu.
❑ If your computer still does not turn off, press and hold the power button to
turn off the computer.
❑ Unplug the computer from the AC adapter, and remove the battery from
your computer.
❑ If your computer stops responding while playing a CD or DVD, press
Ctrl+Alt+Delete simultaneously. The Windows Task Manager dialog box
appears, and you can turn off the computer from the Shut Down menu.
✍ Pressing Ctrl+Alt+Delete simultaneously or turning off the computer with the power
button may result in data loss in files that are currently open.
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Why won’t the power management respond?
Your computer’s operating system may become unstable if a lower power state,
such as Hibernate, is initiated and changed before the computer completely
enters the lower power state.
To restore the computer to its normal operating stability
1 Close all open programs.
2 Restart the computer by pressing Ctrl+Alt+Delete simultaneously. The
Windows Task Manager dialog box appears, and you can restart the
computer from the Shut Down menu.
3 If this procedure does not work, press and hold the power button to turn off
the computer.
Troubleshooting the LCD Screen
Why did the computer screen (LCD) go blank?
❑ Your computer screen may go blank if the computer has lost power or has
entered a power saving mode (Standby or Hibernate). If the computer is in
LCD (Video) Standby mode, press any key to activate the computer screen.
❑ Make sure the computer is plugged into a power source and is on. The power
indicator on the computer will be on if the computer is on.
❑ If your computer is using battery power, make sure the battery is inserted
properly and is charged. See “Turning On Your Computer” on page 22 for
more information.
❑ If the display mode is set to external display, press the Fn+F7 keys to switch
the display.
Troubleshooting the Mouse and Touch Pad
Why doesn’t the touch pad work?
❑ You may have disabled the touch pad without connecting a mouse to the
computer.
❑ Restart the computer to activate the touch pad again.
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❑ If your touch pad is interpreting a single tap as a double-click, adjust the
button assignments. Follow these steps:
1 Press the Windows key and the E keys. The My Computer window
appears.
2 Click the To ol s menu, and select Folder Options. The Folder Options
dialog box appears with the General tab open.
3 In the Click items as follows box, click to select Single-click to open
an item (point to select).
4 Click Apply.
❑ If you are still experiencing problems, make sure another mouse is not
installed.
What do I do if the pointer doesn’t move when I use the touch pad?
❑ Try restarting your computer. Follow these steps:
1 Press the Windows key .
2 Press U. The Turn off computer window opens.
3 Press R to restart the computer.
❑ If the computer does not restart,
1 Press Ctrl+Alt+Delete simultaneously. The Windows Task Manager
window appears.
2 Press and release Alt to highlight the menu bar, and press the Right
Arrow key to select Shut Down.
3 Press Enter.
4 Press R to restart the computer.
❑ If you still cannot restart your computer, press and hold the power button to
turn off the computer.
❑ If the pointer does not move while playing a disc, press Ctrl+Alt+Delete
simultaneously to stop playback and restart the computer.
What do I do if the computer doesn’t recognize the mouse?
❑ Make sure the mouse is securely plugged into the port.
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❑ Restart the computer with the mouse connected to the computer.
What do I do if the pointer doesn’t move when I use the mouse?
❑ Make sure another mouse is not installed.
❑ If you are playing a disc, press the Ctrl+Alt+Delete keys simultaneously to
stop playback and restart the computer.
❑ If you still cannot use the pointer, restart the computer. You can restart the
computer three different ways:
❑ Press the Windows key , and press U. When the Tu r n O ff
Computer window appears, press R.
❑ Press the Ctrl+Alt+Delete keys simultaneously. When the Windows
Task M an a ge r window appears, press the Alt key to highlight the menu
bar, and press the Right Arrow key to select Shut Down. Press
Enter, and then press R.
❑ Press and hold the power button. When the computer turns off, press the
power button again to restart the computer.
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Support Options
If you have questions about your computer or the preinstalled programs, refer to
the following sources for answers in the sequence listed below.
1 VAIO® Computer User Guide
The online VAIO® Computer User Guide and the printed VAIO®
Computer Quick Start provide information on how to maximize your
computer capabilities and solve common problems.
2 Software Manuals and Online Help Files
The software preinstalled on your computer may come with an online
manual. These manuals are stored on the hard disk drive as online Help
files. You can find the Help files from the Help menu under the specific
software application. Some software programs may come with a printed
manual.
3 Operating System Online Support
Your computer comes preinstalled with Microsoft® Windows®. For
operating system support, you can access Microsoft® customer support
at: http://support.microsoft.com/directory/.
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4 VAIO Support Agent
You can find VAIO Support Agent by clicking Start and selecting Help
and Support. Using advanced diagnostic technology, Sony’s VAIO
Support Agent runs scheduled protections of your programs, network
settings, and other important program settings. When your program is
protected, you can use VAIO Support Agent to repair program problems
by restoring your program to any previously protected state.
5 Sony Computing Support
This service provides instant access to information on commonly
encountered problems. Type a description of your problem to search the
Knowledge Database for corresponding solutions. You can access Sony
Computing Support at: http://www.sony.com/pcsupport.
6 Sony Service Center
For the Sony Service Center nearest you, call 1-888-4-SONY-PC
(1-888-476-6972) or find Sony Customer Service on the Web at
http://www.sony.com/pcsupport.
Support Options
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VAIO® Computer Quick Start
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Index
A
A/V OUT jack 18
AC adapter 22
connecting 24
applications
software programs
B
battery
charging
indicator 16
brightness
adjusting
buttons
left
power 16
right 16
22
25
16
C
caps lock 16
complete recovery 53
computer
cables
36
care 35
cleaning 37
controls and connectors 16
LCD screen 37
online support 62
specifications 14
specifications (online) 29
storage 36
troubleshooting 56
turning off 31
50
turning on 22
unpacking 14
updates 29
connecting
dial-up
30
controls 16
creating
Recovery Media Kit
43
D
DC IN port 19
dial-up connection 30
E
Electronic Flyer 29
Energy Star 5
Ethernet port 17
F
F10
recovery
faxes
laws governing
47
10
H
handling the LCD screen 37
hard disk drive
indicator
hard drive recovery 39
headphone jack 18
help 28, 55
16
I
i.LINK port 18
indicators
battery
16
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VAIO® Computer Quick Start
caps lock
hard disk drive 16
num lock 16
power 16
scroll lock 16
input devices 9
interference 8
Internet connection 30
16
J
jacks
A/V OUT
headphone 18
microphone 18
modem jack 17
18
K
keyboard 16
L
LCD
troubleshooting
LCD screen
handling
locating 16
troubleshooting 59
59
37
M
maintenance 37
manual 28
microphone jack 18
model name 16
modem
laws governing
modem jack 17
Monitor (VGA) port 17
mouse
troubleshooting
10
59, 60, 61
N
network connector 17
num lock 16
O
online support 62
online user guide 28
ordering
Recovery Media Kit
output devices 9
P
partition
recovery
PC Card slots 18
phone
laws governing
ports
DC IN
i.LINK 18
Parallel (printer) 17
USB 17, 18
VGA (monitor) 17
power
indicator light
power button 25
power source 22
Printer (parallel) port 17
programs
locating
recovering 50
49
10
19
16
34
R
radio interference 8
recovering 50
applications 50
complete system 53
drive C 48
drive C and D 49
recovery partition 49
software programs 50
Windows System Restore 47
Recovery Media Kit 39
CDs 42
45
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Index
creating
DVDs 42
ordering 45
recovery partition 49
Recovery Wizard
starting
regulatory information 8
reset button 20
43
46
S
scroll lock indicator 16
shutting down computer 31
software
locating
recovering 50
software programs 50
applications 50
speakers (internal) 16
specifications 14
specifications (online) 29
starting
Recovery Wizard
starting computer 22
support
Sony
34
46
55
T
technical support 55
telephone line jack 17
touch pad 16
troubleshooting 59
using 26
troubleshooting 56
LCD screen 59
mouse and touch pad 59
turning off computer 31
turning on computer 22
TV
interference
8
U
unpacking the computer 14
updates 29
USB port 17, 18
user guide 28
W
Windows System Restore 47
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http://www.sony.com/vaio
Printed in USA © 2003 Sony Electronics Inc. 4-676-760-01
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