Sony NW-E393, NW-E394, NW-E395 Help Guide
Help Guide
Digital Music Player
NW-E393/E394/E395
Use this manual when you have troubles or when you need to know how to use your WALKMAN®.
The color of Walkman sold in some countries/regions may differ from those shown above.
How to Use
Getting Started
Basic Operations
Transferring/Deleting Content
Music
Photos
FM Radio
Settings
Announcement
Specifications
Troubleshooting
Troubleshooting
Q&A
List of Topics
How to Use
Troubleshooting
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Table Of Contents
TOC-1
Help Guide NW-E393/E394/E395 i...................................................................................................
Getting Started 1...............................................................................................................................
Customer Registration Website 18..............................................................................................
Customer registration website 59..........................................................................................
Before Use 19..............................................................................................................................
Before first use 60..................................................................................................................
Walkman instruction manuals 61...........................................................................................
How to use the operating explanations 62.............................................................................
Enjoying Using Your Walkman 20...............................................................................................
3 steps to listening to music 63..............................................................................................
Various ways to enjoy using your Walkman 65.....................................................................
Parts and Controls 21..................................................................................................................
Parts and controls 66.............................................................................................................
Power/Charging 22......................................................................................................................
Turning the power on 68........................................................................................................
Turning the power off 69........................................................................................................
Using the HOLD switch 70.....................................................................................................
Charging the battery 71.........................................................................................................
Extending the battery life 72..................................................................................................
Notes on charging the battery 73...........................................................................................
Initial Settings 23.........................................................................................................................
Selecting the display language 74.........................................................................................
Basic Operations 2............................................................................................................................
Home Menu/Option Menu 24......................................................................................................
Home menu 75......................................................................................................................
How to use the Home menu 76.............................................................................................
How to use the option menu 78.............................................................................................
List of icons displayed in the information area 80..................................................................
Connecting Your Walkman to Your Computer 25.......................................................................
Connecting to a computer 82.................................................................................................
Notes on connecting your Walkman to a computer 83..........................................................
Initializing/Updating 26................................................................................................................
Restarting your Walkman 84.................................................................................................
Resetting to the factory settings 85.......................................................................................
Formatting memory 86...........................................................................................................
Updating the system software of your Walkman 87..............................................................
Displaying your Walkman information 88..............................................................................
Transferring/Deleting Content 3........................................................................................................
Operation Flow for Transferring Content to Your Walkman 27...................................................
TOC-2
Preparing content using a Windows computer 89.................................................................
Preparing content using a Mac computer 90.........................................................................
Installing Media Go 28.................................................................................................................
About Media Go 91................................................................................................................
Installing Media Go 92...........................................................................................................
Installing Content Transfer 29.....................................................................................................
About Content Transfer 93....................................................................................................
Installing Content Transfer 94................................................................................................
Importing Content to the Software 30..........................................................................................
Importing and transferring content from media using Media Go 95.......................................
Importing content on your Windows computer into Media Go 97..........................................
Transferring Content to Your Walkman 31..................................................................................
Transferring content using Media Go 98...............................................................................
Transferring iTunes content using Media Go 99....................................................................
Transferring content using Content Transfer 100..................................................................
Transferring content using Explorer 101................................................................................
Transferring content using the Finder 103.............................................................................
Notes for transferring content such as music from your computer 105.................................
Deleting Content from Your Walkman 32....................................................................................
Deleting content from your Walkman using Media Go 106...................................................
Deleting content from your Walkman using Content Transfer 107........................................
Deleting content from your Walkman using Explorer 108......................................................
Deleting content from your Walkman using the Finder 109...................................................
Operating with Media Go 33........................................................................................................
Deleting content imported to Media Go 110..........................................................................
Music 4..............................................................................................................................................
Playing Music 34.........................................................................................................................
Preparing music 111..............................................................................................................
Playing music 112..................................................................................................................
Browsing the music list screen 113.......................................................................................
Volume operation (Only for countries/areas complying with European
Directives) 114.......................................................................................................................
Browsing the music playback screen 115..............................................................................
Music playback operations 117.............................................................................................
Searching for songs 119........................................................................................................
Playing playlist songs 120.....................................................................................................
Choosing an album from the cover art images 121...............................................................
Deleting Songs 35.......................................................................................................................
Deleting songs 122................................................................................................................
Music Settings 36........................................................................................................................
TOC-3
Shuffle playback 123.............................................................................................................
Repeat playback 124.............................................................................................................
Customizing sound quality settings 125................................................................................
Presetting your equalizer settings 126...................................................................................
Photos 5............................................................................................................................................
Viewing Photos 37.......................................................................................................................
Preparing photos 127............................................................................................................
Viewing photos 128...............................................................................................................
Browsing the photo screen 129.............................................................................................
Operations on the photo screen 130.....................................................................................
Browsing photos using the Slide Show function 131.............................................................
Deleting photos 132...............................................................................................................
Photo Settings 38........................................................................................................................
Changing the photo information display setting 133..............................................................
Playing the Slide Show repeatedly 134.................................................................................
FM Radio 6........................................................................................................................................
Listening to FM Radio 39.............................................................................................................
Listening to FM radio 135......................................................................................................
Browsing the FM radio screen 136........................................................................................
FM radio operations 137........................................................................................................
Presetting broadcast stations automatically 138...................................................................
Presetting broadcast stations manually 139..........................................................................
Deleting preset broadcast stations 140.................................................................................
FM Radio Settings 40..................................................................................................................
Changing the FM radio scan sensitivity 141..........................................................................
Setting monaural/auto for FM radio 142................................................................................
Settings 7...........................................................................................................................................
Music Settings 41........................................................................................................................
Shuffle playback 123.............................................................................................................
Repeat playback 124.............................................................................................................
Customizing sound quality settings 125................................................................................
Presetting your equalizer settings 126...................................................................................
Photo Settings 42........................................................................................................................
Changing the photo information display setting 133..............................................................
Playing the Slide Show repeatedly 134.................................................................................
FM Radio Settings 43..................................................................................................................
Changing the FM radio scan sensitivity 141..........................................................................
Setting monaural/auto for FM radio 142................................................................................
Sleep Timer Settings 44..............................................................................................................
Setting the sleep timer 143....................................................................................................
TOC-4
Common Settings 45...................................................................................................................
Displaying your Walkman information 88..............................................................................
Limiting the volume 144.........................................................................................................
Setting the operation sound 145............................................................................................
Setting the screen off timer 146.............................................................................................
Adjusting the screen brightness 147......................................................................................
Resetting to the factory settings 85.......................................................................................
Formatting memory 86...........................................................................................................
Language Settings 46..................................................................................................................
Selecting the display language 74.........................................................................................
Announcement 8...............................................................................................................................
Precautions 47.............................................................................................................................
Notes on handling your Walkman 148...................................................................................
Notes on headphones 151.....................................................................................................
Notes on the software 152.....................................................................................................
Maintenance of your Walkman 153.......................................................................................
Customer Support Website 48....................................................................................................
Customer support website 154..............................................................................................
Specifications 9.................................................................................................................................
Specifications 49.........................................................................................................................
Specifications 155..................................................................................................................
Battery life 157.......................................................................................................................
Maximum recordable number of songs and time (Approx.) 158............................................
Supported formats 159..........................................................................................................
System requirements 161......................................................................................................
Contents 162.........................................................................................................................
Troubleshooting 10............................................................................................................................
What Can I Do to Solve a Problem? 50.......................................................................................
What can I do to solve a problem? 163.................................................................................
Customer support website 154..............................................................................................
Q&A 11..............................................................................................................................................
Operation 51................................................................................................................................
Your Walkman does not operate or the power does not turn on. 164...................................
Your Walkman does not work properly. 165..........................................................................
Your Walkman power turns off or on automatically. 166.......................................................
You want your Walkman screen to stay on longer before it turns off
automatically. 167..................................................................................................................
A drink (water, coffee, etc.) was spilled on your Walkman, or the
Walkman was washed in the washing machine. 168............................................................
You want to back up the content such as music stored on your Walkman. 169....................
TOC-5
You want to find the product name (model name) of your Walkman. 170.............................
An alarm (beep) is heard and the message [Check the volume level] is
displayed. 171........................................................................................................................
Sound 52.....................................................................................................................................
There is no sound. 172..........................................................................................................
Content such as music suddenly stops during playback. 173...............................................
Noise is generated. 174.........................................................................................................
Volume cannot be turned up, or the volume remains low when the
playback volume is turned up. 175........................................................................................
Sound can only be heard from one side of the headphones. 176.........................................
Sound is interrupted or skips. 177.........................................................................................
The sound effect settings do not seem to have any effect. 178............................................
Power 53.....................................................................................................................................
You cannot charge your Walkman. 179.................................................................................
How long is the life of the built-in rechargeable battery? 180................................................
The rechargeable battery needs to be replaced. 181............................................................
The battery life is short. 182..................................................................................................
How long is the standard battery duration? 183....................................................................
How long does it take to charge the battery? 184.................................................................
Connection to a Computer 54......................................................................................................
The computer does not recognize your Walkman. 185.........................................................
Even if you use "Safely Remove Hardware" on the computer, [Connected
USB. The player cannot be operated.] remains displayed on your
Walkman screen. 186............................................................................................................
You cannot install software to your computer. 187................................................................
The progress bar on the install screen does not proceed while installing
the software. 188...................................................................................................................
Your Walkman is not recognized by Media Go. 189..............................................................
Content such as music cannot be transferred from the computer to your
Walkman. 190........................................................................................................................
Displaying/Playing/Deleting Content 55......................................................................................
You cannot play content such as music transferred to your Walkman. 191..........................
Songs are not played back in the expected order. 192.........................................................
Playback progresses to the next album when repeat playback is set. 193...........................
Songs are only played within a limited range such as within one album. 194.......................
Songs are not displayed in the order they were transferred in. 195......................................
The content such as music is displayed repeatedly. 196......................................................
Thumbnails such as cover art are not displayed. 197...........................................................
þÿ [ %¡ ] i s d i s p l a y e d i n t h e s c r e e n . 198.................................................
[Unknown] is displayed for the album name or artist name. 199...........................................
TOC-6
You cannot delete content such as music using the Walkman functions. 200......................
FM Radio 56................................................................................................................................
You cannot hear FM radio broadcasts. 201...........................................................................
There is a lot of noise in an FM radio broadcast and the sound quality is
poor. 202................................................................................................................................
Other 57.......................................................................................................................................
Your Walkman gets warm. 203..............................................................................................
Message 58.................................................................................................................................
Message list 204....................................................................................................................
How to Use 12...................................................................................................................................
Troubleshooting 16............................................................................................................................
Help Guide
1
How to Use
Digital Music Player
NW-E393/E394/E395
Getting Started
Customer Registration Website
Before Use
Enjoying Using Your Walkman
Parts and Controls
Power/Charging
Initial Settings
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Help Guide
2
How to Use
Digital Music Player
NW-E393/E394/E395
Basic Operations
Home Menu/Option Menu
Connecting Your Walkman to Your Computer
Initializing/Updating
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Help Guide
3
How to Use
Digital Music Player
NW-E393/E394/E395
Transferring/Deleting Content
Operation Flow for Transferring Content to Your Walkman
Installing Media Go
Installing Content Transfer
Importing Content to the Software
Transferring Content to Your Walkman
Deleting Content from Your Walkman
Operating with Media Go
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Help Guide
4
How to Use
Digital Music Player
NW-E393/E394/E395
Music
Playing Music
Deleting Songs
Music Settings
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Help Guide
5
How to Use
Digital Music Player
NW-E393/E394/E395
Photos
Viewing Photos
Photo Settings
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Help Guide
6
How to Use
Digital Music Player
NW-E393/E394/E395
FM Radio
Listening to FM Radio
FM Radio Settings
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Help Guide
7
How to Use
Digital Music Player
NW-E393/E394/E395
Settings
Music Settings
Photo Settings
FM Radio Settings
Sleep Timer Settings
Common Settings
Language Settings
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Help Guide
8
How to Use
Digital Music Player
NW-E393/E394/E395
Announcement
Precautions
Customer Support Website
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Help Guide
9
How to Use
Digital Music Player
NW-E393/E394/E395
Specifications
Specifications
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Help Guide
10
Troubleshooting
Digital Music Player
NW-E393/E394/E395
Troubleshooting
What Can I Do to Solve a Problem?
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Help Guide
11
Troubleshooting
Digital Music Player
NW-E393/E394/E395
Q&A
Operation
Sound
Power
Connection to a Computer
Displaying/Playing/Deleting Content
FM Radio
Other
Message
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Help Guide
12
List of Topics
Digital Music Player
NW-E393/E394/E395
How to Use
Ge tt ing St arte d
Cust om e r Re gist ra tion We bsit e
Customer registration website
Be fore U se
Before first use
Walkman instruction manuals
How to use the operating explanations
Enjoying U sing Y our Walk ma n
3 steps to listening to music
Various ways to enjoy using your Walkman
Pa rt s a nd Cont rols
Parts and controls
Pow e r/Cha rging
Turning the power on
Turning the power off
Using the HOLD switch
Charging the battery
Extending the battery life
Notes on charging the battery
Init ia l Se tt ings
Selecting the display language
Ba sic Ope ra tions
Hom e M enu/Opt ion Me nu
Home menu
How to use the Home menu
How to use the option menu
List of icons displayed in the information area
Conne c ting Y our Wa lk ma n to Y our Com put er
Connecting to a computer
Notes on connecting your Walkman to a computer
Init ia lizing/U pda t ing
Restarting your Walkman
13
Resetting to the factory settings
Formatting memory
Updating the system software of your Walkman
Displaying your Walkman information
Tra nsfe rring/De le ting Cont ent
Ope ra tion Flow for T ra nsferring Cont e nt t o Your Wa lk ma n
Preparing content using a Windows computer
Preparing content using a Mac computer
Inst a lling Me dia Go
About Media Go
Installing Media Go
Inst a lling Cont ent T ra nsfer
About Content Transfer
Installing Content Transfer
Im porting Cont ent to t he Softw a re
Importing and transferring content from media using Media Go
Importing content on your Windows computer into Media Go
Tra nsfe rring Conte nt t o Y our Walk man
Transferring content using Media Go
Transferring iTunes content using Media Go
Transferring content using Content Transfer
Transferring content using Explorer
Transferring content using the Finder
Notes for transferring content such as music from your computer
De le ting Cont e nt from Y our Wa lk ma n
Deleting content from your Walkman using Media Go
Deleting content from your Walkman using Content Transfer
Deleting content from your Walkman using Explorer
Deleting content from your Walkman using the Finder
Ope ra ting w ith M e dia Go
Deleting content imported to Media Go
Music
Pla ying M usic
Preparing music
Playing music
Browsing the music list screen
Volume operation (Only for countries/areas complying with European Directives)
Browsing the music playback screen
Music playback operations
14
Searching for songs
Playing playlist songs
Choosing an album from the cover art images
De le ting Songs
Deleting songs
Music Se tt ings
Shuffle playback
Repeat playback
Customizing sound quality settings
Presetting your equalizer settings
Phot os
Vie w ing Photos
Preparing photos
Viewing photos
Browsing the photo screen
Operations on the photo screen
Browsing photos using the Slide Show function
Deleting photos
Phot o Se tt ings
Changing the photo information display setting
Playing the Slide Show repeatedly
FM Ra dio
List ening t o FM Ra dio
Listening to FM radio
Browsing the FM radio screen
FM radio operations
Presetting broadcast stations automatically
Presetting broadcast stations manually
Deleting preset broadcast stations
FM Ra dio Se ttings
Changing the FM radio scan sensitivity
Setting monaural/auto for FM radio
Se tt ings
Music Se tt ings
Shuffle playback
Repeat playback
Customizing sound quality settings
Presetting your equalizer settings
15
Phot o Se tt ings
Changing the photo information display setting
Playing the Slide Show repeatedly
FM Ra dio Se ttings
Changing the FM radio scan sensitivity
Setting monaural/auto for FM radio
Sle ep Tim er Se t tings
Setting the sleep timer
Com mon Se tt ings
Displaying your Walkman information
Limiting the volume
Setting the operation sound
Setting the screen off timer
Adjusting the screen brightness
Resetting to the factory settings
Formatting memory
La ngua ge Se tt ings
Selecting the display language
Announc eme nt
Pre ca ut ions
Notes on handling your Walkman
Notes on headphones
Notes on the software
Maintenance of your Walkman
Cust om e r Support We bsit e
Customer support website
Spe cific a tions
Spe cific at ions
Specifications
Battery life
Maximum recordable number of songs and time (Approx.)
Supported formats
System requirements
Contents
4-579 -798-11(1)
The computer does not recognize your Walkman.
Help Guide
16
List of Topics
Digital Music Player
NW-E393/E394/E395
Troubleshooting
Troubleshoot ing
Wha t Can I Do t o Solve a Problem ?
What can I do to solve a problem?
Customer support website
Q& A
Ope ra tion
Your Walkman does not operate or the power does not turn on.
Your Walkman does not work properly.
Your Walkman power turns off or on automatically.
You want your Walkman screen to stay on longer before it turns off automatically.
A drink (water, coffee, etc.) was spilled on your Walkman, or the Walkman was washed in the washing machine.
You want to back up the content such as music stored on your Walkman.
You want to find the product name (model name) of your Walkman.
An alarm (beep) is heard and the message [Check the volume level] is displayed.
Sound
There is no sound.
Content such as music suddenly stops during playback.
Noise is generated.
Volume cannot be turned up, or the volume remains low when the playback volume is turned up.
Sound can only be heard from one side of the headphones.
Sound is interrupted or skips.
The sound effect settings do not seem to have any effect.
Pow e r
You cannot charge your Walkman.
How long is the life of the built-in rechargeable battery?
The rechargeable battery needs to be replaced.
The battery life is short.
How long is the standard battery duration?
How long does it take to charge the battery?
Conne c tion t o a Com put er
Even if you use "Safely Remove Hardware" on the computer, [Connected USB. The player cannot be operated.] remains
17
displayed on your Walkman screen.
You cannot install software to your computer.
The progress bar on the install screen does not proceed while installing the software.
Your Walkman is not recognized by Media Go.
Content such as music cannot be transferred from the computer to your Walkman.
Displaying/Pla ying/De le ting Cont ent
You cannot play content such as music transferred to your Walkman.
Songs are not played back in the expected order.
Content such as music suddenly stops during playback.
Playback progresses to the next album when repeat playback is set.
Songs are only played within a limited range such as within one album.
Songs are not displayed in the order they were transferred in.
The content such as music is displayed repeatedly.
Thumbnails such as cover art are not displayed.
[ □ ] is displayed in the screen.
[Unknown] is displayed for the album name or artist name.
You cannot delete content such as music using the Walkman functions.
FM Ra dio
You cannot hear FM radio broadcasts.
There is a lot of noise in an FM radio broadcast and the sound quality is poor.
Ot he r
Your Walkman gets warm.
Me ssa ge
Message list
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Help Guide
18
How to Use
Digital Music Player
NW-E393/E394/E395
Customer Registration Website
Customer registration website
View information on websites where you can register your Walkman.
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Help Guide
19
How to Use
Digital Music Player
NW-E393/E394/E395
Before Use
Before first use
Be sure to read this manual before you use your Walkman for the first time.
Walkman instruction manuals
There are a wide variety of instruction manuals available in addition to this Help Guide.
How to use the operating explanations
This section explains how the operating explanations are written in this Help Guide.
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Help Guide
20
How to Use
Digital Music Player
NW-E393/E394/E395
Enjoying Using Your Walkman
3 steps to listening to music
This section explains how you can start enjoying using your Walkman after purchase in three simple steps.
Various ways to enjoy using your Walkman
Your Walkman can do more than simply play back music. Get to know more about various ways you can enjoy using the
Walkman.
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Help Guide
21
How to Use
Digital Music Player
NW-E393/E394/E395
Parts and Controls
Parts and controls
This section introduces the functions of buttons, jacks, and other parts of your Walkman.
4-579 -798-11(1)
Copyright 2016 Sony Corporation
Help Guide
22
How to Use
Digital Music Player
NW-E393/E394/E395
Power/Charging
Turning the power on
Turn on the power to start your Walkman.
Turning the power off
Turn off the power when not using your Walkman.
Using the HOLD switch
You can use the HOLD switch to prevent the buttons from being pressed and operated accidentally.
Charging the battery
Charge your Walkman by connecting it to a computer.
Extending the battery life
This section introduces various ways to reduce battery consumption such as frequently turning the power off and changing
various settings.
Notes on charging the battery
This section contains various notes about charging your Walkman.
4-579 -798-11(1)
Copyright 2016 Sony Corporation
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