Sony KV-36FS76B, KV-36FS76E Service Manual

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SERVICE MANUAL AE-6A CHASSIS

MODEL

COMMANDER DEST CHASSIS NO.

KV-36FS76B RM-938 FR SCC-Q83L-A
KV-36FS76E RM-938 ESP SCC-Q81N-A

SUPPLEMENT - 1

SUBJECT : ADDITION OF CUSTOMER SERVICE MENU PAGES

MODEL

COMMANDER DEST CHASSIS NO.

KV-36FS76U RM-938 UK SCC-Q84J-A

A Customer Service Menu has been added to these models.
These pages will be added after the connector pages. This
supplement shows the functions and how to access the menu.

9-927-424-81

Sony Corporation

Sony UK

Service Promotions Dept

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English

02JP7100-1

Printed in U.K.

© 2002.10

CUSTOMER SERVICE MENU

The Customer Service menu is provided in order to assist fault diagnosis when the customer reports a problem. The menu
can be invoked by the customer on request from the service technician or dealer during a telephone conversation. The
customer is then able to provide information regarding the current status of the set. The information gained can then help to
increase the number of problems that are solved on the first call out by the service engineer and also reduce the amount of
“No problem found” cases. The Customer Service Menu will be read only, preventing the customer from modifying the state
of the TV at this time.

1. Entering the Customer Service Menu

The customer service menu can be entered by simultaneously pressing the Menu
key on the Commander and the volume minus local key on the TV.

2. Description of Information available

The following information is available from the Customer Service Menu:

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