Sony KD65A8F, KD55A8F Product Manual

4-733-074-11(1)

Television

Reference Guide

KD-65A8F / 55A8F

Table of Contents

Note

Safety Information . . . . . . . . . . . . . . . . . . . . . 2

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Protecting the TV Screen (OLED TV) . . . . . . . 6

Parts and Controls . . . . . . . . . . . . . . . . . . . 7

Controls and Indicators . . . . . . . . . . . . . . . . . 7

Using Remote Control . . . . . . . . . . . . . . . . 8

Remote Control Parts Description. . . . . . . . . 8

Connection Diagram . . . . . . . . . . . . . . . . 10

Installing the TV to the Wall . . . . . . . . . . 12

SU-WL450 . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Troubleshooting . . . . . . . . . . . . . . . . . . . . 17

Troubles and Solutions. . . . . . . . . . . . . . . . . 17

Specifications . . . . . . . . . . . . . . . . . . . . . . 18

Introduction

Thank you for choosi ng this Sony product. Before operating the TV, please read this manual thoroughly and retain it for fu ture ref erence.

• Before operating the TV, please read the “Safety Information” (page 2).

• Instructio ns about “Installing the TV to the Wall” are included within this TV’s instruction manual.

• Imag es and illust rations used in t he Setup Guid e and this manual are for reference only and may differ from the actual product.

Attaching the Table-Top Stand to the TV

Refer to the Setup Guide o n top of the cushion.

Help

Find more troubleshooting and other useful information directly from your TV. Press HELP on the remote control to display a list of top ics, or to search by keyword.

Help Guide (Manual)

For more detailed information, select [He lp Guide] from the Help menu on your TV. You can also check the Help Guide from your PC or smartp hone (information provided o n the back cover).

Location of the identification label

Labels for the TV Model No. and Power Supply rating are located on the rear of the TV. They can be found by removing the stand cover.

This television is designed for use in Hong Kong and ensured the usage in Hong Kong on ly.

Safety Information

WARN ING

Caution

Risk of explosion if the battery is replaced by an incorrect ty pe. Batteries must not be expose d to excessive heat such as sunshine, fire or the like or extremely low air pressure that can result in an exp losion or le akage of flamm able liquid or gas.

Stability Hazard

The television se t may fall, causing seri ous personal injur y or death. Never place a television set in an unstable location . A television set may fall, ca using serious personal inju ry or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

• Using cabin ets or stands recommended by th e manufacturer of the television set.

• Only using furniture that can safely supp ort the television set.

• Ensuring the television set is not overhanging the edge of the supporting furniture.

• Not placing the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.

Screw (M6)

Wall-Mount Bracket

10 mm - 14 mm

TV’s rear cover

M4 screw (not supplied)

Cord (not supplied)

Screw (not supplied)

6 mm - 7 mm

30 cm

10 cm

Leave at least this space around the set.

• Not placing the television set on cloth or oth er materials that may be located between the television set and supporting furniture.

• Educating children about the dangers of climbing on furniture to reach the television set o r its controls.

If your existing television set is b eing retained and relocated, the same considerations as above should be app lied.

Installation/Set-up

Install and use the TV s et in accordance with the instruction s below in order to avoid any risk of fire, electric shock or damage and/or in juries. Apparatus connected to the protective e arthing of the building installation through the ma ins connection or through oth er apparatus with a connection to protective earthing – and to a television distribution system using coaxial cable, may in some circumstances create a fire haza rd. Connection to a television distribution system therefore has to be provided through a device providing electrical isolation b elow a certain frequency range (galvanic isolator, see EN 60728-11).

Installation

• The TV se t should be insta lled near an easily accessible AC power outlet (mains socket).

• Place the TV set o n a stable, level surface to preven t it from falling over and causing personal injury or property damage.

• Install the TV where it cannot be pulled, pushed, or knocked over.

• Install the TV s o that the TV bottom does not protrude out from the TV stand (not supplied). If the TV bottom protrudes out from the TV stand, it may cause TV set to topple over, fall down, and cause personal injury or damage to the TV.

Tran spo rti ng

• Before transpor ting the TV set, disconnect all cables.

• Two or three people are needed to transport a large TV set.

• When transpo rting the TV set by hand , hold it as shown below. Do not put stress on th e panel and the frame around the screen.

• When handli ng or mounting the TV set, do not lay down the TV.

• When transpo rting the TV set, do not subject it to jolts or excessive vib ration.

• When transpo rting the TV set for repairs o r when moving, pa ck it using the original carton and packing material.

Topple prevention

• Only qualified service personnel should carry out wall-mount installations.

• For safety reasons, it is strongly recommended that yo u use Sony accessories, includ ing:  Wall-Mou nt Bracket SU-WL450

• Be sure to use the screws supplied with the TV when attaching the Wall-Mount Bracket to the TV set. T he supplied screws are designed as indicated by illustration when measured from the attaching surface of the Wall-Mount Bracket. The diameter and length of the screws differ depending on the Wall-Mount Bracket model. Use of screws other than t hose supplied may result in internal damage to the TV se t or cause it to fall, etc.

Ventilation

• Never cover the ventilation holes or insert anything in the cabin et.

• Leave space around the TV set as shown below.

• It is strongly recomme nded that you use a Sony Wall-Mo unt Bracket in order to provide adequate air circulation.

Installed on the wall

Note

30 cm

10 cm

Leave at least this space around the set.

6 cm

Do not block the air circulation area.

Air circulation

Wall

Air circulation is blocked.

Wall

Installed with stand

• To ensure proper ventilation and prevent the collection of dirt or dust:  Do not l ay the TV set flat, install ups ide down, backwards, or

sideways.

 Do not pl ace the TV set on a shelf, rug, be d or in a closet.  Do not cover the T V set with a cloth, such as curta ins, or items

such as newspapers, etc.

 Do not in stall the TV set as shown b elow.

AC power cord (mains lead)

Handle the AC power cord (mai ns lead) and outlet (main s socket) as follows in order to avoi d any risk of fire, electric shoc k or damage and/or injuries:

• The shape of AC power plug (mains plug), which is supplied with the TV set, varies d epending on the region. B e sure to connect the appropriate supp lied AC power cord (mains lead) with the plug that fits i nto the AC power outlet (main s socket).

• Use only Son y supplied AC power cords (m ains lead), not those of other brands.

• Insert the pl ug fully into the AC power ou tlet (mains socket).

• Operate the TV set on a 220 V - 240 V AC supply only.

• When wiring ca bles, be sure to unplug the AC power cord (mains lead) for your safet y and take care not to catch your feet on the cables.

• Disconnect the AC power cord (mains lead) from the AC power outlet (mains socket) before working on or moving the TV set.

• Keep the AC power cord (mai ns lead) away from heat sources.

• Unplug the AC power p lug (mains plug) and clean it regularly. If the plug is covered with dust and it picks up moisture, its insulation may deterio rate, which could result in a fire.

• Do not use th e supplied AC power cord (mains lead) on any other equipment.

• Do not pinch, bend, or twist the AC power cord (mains lead) excessively. The core conductors may be exposed or broken.

• Do not modif y the AC power cord (mains lea d).

• Do not put any thing heavy on the AC po wer cord (mains lead).

• Do not pull on the AC power cord (mains lead) itself when disconnecting the AC po wer cord (mains lead).

• Do not connect too many appliances to the sa me AC power outlet (mains socket).

• Do not use a poor fitting AC power outlet (mains socket).

Prohibited Usage

Do not install/use the TV set in locations, environments or situations such as tho se listed below, or the TV set may malfunction and cause a fire, electric shock, damage and/or injuries.

Locations:

• Outdoors (in direct su nlight), at the seashore, on a ship or other vessel, inside a vehicle, in medical institutions, u nstable locations, near water, rain, moist ure or smoke.

Environments:

• Places that are hot, humid, or excessively dusty; where insects may enter; where it migh t be exposed to mechanical vi bration, near flammable objects (candles, etc.). The TV set shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the TV.

Situations:

• Use when yo ur hands are wet, with the cabinet removed, or with attachments no t recommended by the manufac turer. Disconnect the TV set from AC power outlet (mains socket) and antenna (aerial) during lightning storms.

• Install the TV s o that it sticks out into an open space. Injury or damage from a person or object bumping into the TV may result.

• Place the TV in a hu mid or dusty space, or in a room with oily smoke or steam (near cooking tables or humidifiers). Fire, electric shock, or warping may result.

• Install the TV in places subject to extreme temperature such as in direct sun light, near a radiator or a heating vent. The TV may ov erheat in such condition which can cause deformation of the enclosure and/or TV malfunction.

• If the TV is placed in the changing room of a public bath or hot spring, the TV may be damaged by airborne sulfur, etc.

• For best picture quality, do not expose the screen to direct illumination or sunlight.

• Avoid moving the TV from a cold area to a warm area. Sudden room temperature changes ma y cause moisture condensation . This may cause the TV to show poor picture and/or poor colour. Should this occur, allow mo isture to evaporate completely before powering the TV on.

Broken pieces:

• Do n ot throw anything at the TV set. T he screen glass may break by the impact and cause serious injury.

• If the surface of th e TV set cracks, do not touch it until yo u have unplugged the AC powe r cord (mains lead). Other wise this may cause an electric shock.

When not in use

• If you will not be using the TV set for seve ral days, the TV set should be disconnected from the AC power (mains) for environmental and sa fety reasons.

• As the TV set i s not disconnected from the AC powe r (mains) when the TV set is just turned off, pull the plug from the AC power outlet (mains socket) to disconnect the TV set completely.

• Some TV se ts may have features that require the TV set to be left in standby to work correctly.

For children

• Do not allow children to climb on the T V set.

• Keep small accessories ou t of the reach of children, so that they are not mistakenly swallowe d.

If the following problems occur...

Turn off the T V set and unplug the AC pow er cord (mains lead) immediately if any of the following pro blems occur. Ask your dealer or Sony service centre to have it checked by qualified service personnel.

When:

• AC power cord (mains lead) is damaged.

• Poor fitting of AC power outlet (mains socket).

• TV set is damaged by being dropped, hit or having something thrown at it.

• Any liqu id or solid object falls throug h openings in the cabinet.

About TV Temperature

When the TV is used for an extended period, the panel surrounds become warm. You may feel hot when touching there by the hand.

Precautions

Viewing the TV

• Vi ew the TV i n moderate li ght, as view ing the TV i n poor ligh t or during long period of time, strains your eyes.

• When using he adphones, adjust the volume so as to avoid excessive levels , as hearin g damage ma y result.

OLED Screen

• Although th e OLED screen is made with high-precision technology and 99.99 % o r more of the pixels are effect ive, black dots may appear or bright points of light (white, red, blue, or green) may appear constantly on the OLED sc reen. This is a structural property of the OLED screen and is not a malfun ction.

• Do not push or sc ratch the front filter, or place objects on top of this TV set. The image may be uneven or the OLED screen may be damaged.

• The screen an d cabinet get warm when this T V set is in use. This is not a malfunction.

• W hen disposin g of your TV be sure to follo w your local l aws and regulations.

Handling and cleaning the screen surface/ cabinet of the TV set

Be sure to unplug the AC powe r cord (mains lead) connected to the TV set from AC power outlet (mains socket) befo re cleaning. To avoid material degradation or screen coating de gradation, observe the following precautions.

• To remove dust from the screen surface/cabinet, wipe gently with a soft cloth. If dust is persistent, wipe with a soft cloth slightly mo istened with a diluted mild d etergent soluti on.

• Never spray water or detergent directly on the TV set. It may drip to the bottom of the screen or exterior parts and enter the TV set, and may cause dam age to the TV set.

• Never use any type of abrasive pad, alkaline/acid cleaner, scouring powder, or volatile solvent, such as alcohol, benzene, thinner or in secticide. Us ing such materials or ma intaining prolonged contact with rubbe r or vinyl materials may resul t in damage to the screen su rface and cabinet material.

• Do not touch th e TV if your hand is covered in any ch emical substance such as hand cream or sunblock.

• Periodic vacuuming of the vent ilation openi ngs is recommended to ensure proper ventilation.

• When adj usting the angle of the T V set, move it slowly so as to prevent the TV set from moving or slipping off from its table stand.

Optional Equipment

Keep optional components or any equipment emitting electromagnetic radiation away from the TV set. Otherwise picture distortion and/or noisy sound may occur.

Wireless Function of the unit

• Do not operate this u nit near medical equipm ent (pacemaker, etc.), as thi s may result i n the malfu nction of th e medical equipme nt.

• Altho ugh this un it transmits/re ceives scramble d signals, be careful of unauthorised i nterception. We cannot be responsible for any trouble as a result.

Caution about handling the remote control

• Obser ve the correct polarity when in serting batteries.

• Do not use di fferent types of batteries to gether or mix old and new batteries.

• Disp ose of batterie s in an environ mentally frie ndly way. Certain regions may regulate the disp osal of batteries. Please consult your local au thority.

• Handle the rem ote control with care. Do not drop or step on it, or spill liquid of any kind onto it.

• Do not pla ce the remote control in a location near a heat source, a place subject to direct sunligh t, or a damp room.

Protecting the TV Screen (OLED TV)

Precautions to Protect the Screen from Damage

Image retention

OLED TV‘s are suscep tible to image retention (burn-in) due to the characteristics of the m aterials used. Image retention may occur if images are displayed in the same location on the screen repeatedly or over extended peri ods of time. This is not a malfunction of the TV. Avoid displaying images that may ca use image retention.

The following are examples of images that may cause image retention:

• Content with bla ck bars either on the top an d bottom and/or the left and righ t sides of the screen. (for example, Letterboxed, 4:3 screen, Standard definition)

• Static images suc h as photos.

• Video game s that might have static content i n some part of the screen.

• On-screen menu s, programme guides, channel logos etc.

• Static content from app lications.

• On-screen tickers, such as those used for news and headline s.

To reduce the risk of image retention:

• Sony recomm ends that you turn off the TV normally by p ressing the power button on the remote control or the TV.

• Fill the screen by changing [Wide mode] to eliminate the black bars. Select [Wide mode] other than [Normal].

• Turn off the OSD (On Screen Display) by pressing the / button, and turn off the menus from connected equ ipment. For details, refer to the instruction manuals for the connected equipment.

• Avoid displayi ng static images with brig ht colours (including white), clocks or logos on any portion of the screen.

• Set the picture settings based on the ambient conditions. The Standard Picture is recommended for home use and when viewing content that of ten displays the station logos, etc.

The TV has following featu res to help reduce/ prevent image retention.

Panel ref resh

Panel refresh will automatically run to ad just the uniformity of the TV screen after it has been in use for long periods of time. Panel refresh can also be performed manually and should only be used if image retentio n is very noti ceable or you see the followi ng message: [Panel refresh did not finish…]

Caution:

• The Panel refresh function m ay affect the panel. As a reference, perform the Panel refresh only on ce a year, do not perform it more than once a year as it ma y affect the usable life of the panel.

• Panel refresh takes about on e hour to complete.

• A white line may be displayed on the screen during the Panel refresh, this is not a malfu nction of the TV.

• Panel refresh will only work when the room temperature is between 10 ºC and 40 ºC.

Pixel shift

Automatically moves the image on the screen to prevent image retention.

Other feature

The screen brightness is automatically reduced when displaying still images , clocks, brigh t colours or logo s etc.

ȩ

Parts and Controls

Controls and Indicators

 (Power) / + / –

When the TV is off,

Press  to power on.

When the TV is on,

Press and hold  to power off. Press  repeatedly to change the function, then press + or – button to:

•Adjust the volume.

• Select the channel.

• Select the input source of TV.

 Remote Control sensor* /

Light sensor* / Illumination LED

The illumination LED lights up or blinks according to the status of the TV. For more information, refer to the Help Guide.

* Do not place anything near the sensor.

Using Remote Control

MIC

(Microphone)

Use Voice Search. (e.g., Search various content by voice.)

EXT.BOX MENU

Display the External Box (cable/ satellite box) menu only if HDMI CEC compatible device is connected.

//// (Navigation D-Pad)

On screen menu navigation and selection.

Switch to a TV channel or input and display the TV Menu Bar.

Remote Control Parts Description

The remote control shape, location, availability and function of remote control buttons may vary depending on your region/country/TV model.

/ (Input select/Text hold)

In TV mode: Display and select the input source. In Text mode: Hold the current page.

 (TV standby)

Turn on or turn off the TV (standby mode).

DIGITAL/ANALOG

Switch between digital and analogue mode.

 Number buttons

/ (Info/Text reveal)

Display information.

 (Text)

Display text information.

 Google Play

Access the “Google Play” online service.

NETFLIX (Only on limited region/ country/TV model)

Access the “NETFLIX” online service.

Colour buttons

Execute corresponding function at that time.

 ACTION MENU

Display a list of contextual functions.

GUIDE/

Display the digital programme guide.

APPS

Access various services and applications.

BACK

Return to the previous screen.

HOME

Display the TV Home Menu.

 +/– (Volume)

Adjust the volume.

(Jump)

Jump back and forth between two channels or inputs. The TV alternates between the current channel or input and the last channel or input that was selected.

 (Muting)

Mute the sound. Press again to restore the sound.

PROG +/–//

In TV mode: Select the channel. In Text mode: Select the next () or previous () page.

 AUDIO

Change the language for the programme currently being viewed.

//////

Operate media contents on the TV and connected BRAVIA Sync-compatible device.

(Subtitle setting)

Turn subtitles on or off (when the feature is available).

HELP

Display the Help menu. Help Guide can be accessed from here.

EXIT

Return to the previous screen or exit from the menu. When an Interactive Application service is available, press to exit from the service.

SYNC MENU

Display the BRAVIA Sync Menu.

Connection Diagram

Cable/ Antenna

Router Audio

System with ARC/ HDMI Device

Digital still camera/Camcorder/ USB storage media

Headphone/Audio System/ Subwoofer

< 14 mm

HDMI Device

VCR/Video game equipment/ DVD player/Camcorder

Digital still camera/ Camcorder/ USB storage media

HDMI Device

Audio System with Optical Audio Input

For more information on connections, refer to the Help Guide by pressing HELP on the remote control.

Note

3.5 mm

1234

1: L 2: Video 3: Ground 4: R

< 12 mm

< 21 mm

/ VIDEO IN

• For a composite connection, use an Analogue Extension Cable (not supplied).

•

 AUDIO OUT /

• Supports 3-pole stereo mini jack only.

• To listen to the TV's sound through the connected equipment, press HOME. Select [Settings]  [Sound]  [Headphone/Audio out] and then select the desired item.

 USB 1/2, USB 3

•Connecting a large USB device may interfere with other connected devices beside it.

• When connecting a large USB device, connect to the USB 1 port.

 HDMI IN 1/2/3/4

• HDMI interface can transfer the digital video and audio on a single cable.

•

• HDMI IN 2/3 To enjoy high quality 4K 50p/60p contents, connect a Premium High Speed HDMI cable to the HDMI IN 2/3 and set the [HDMI signal format] to [Enhanced format]. For details of supported formats, refer to the “Specifications“ in this manual (page 18-19).

• HDMI IN 3 ARC (Audio Return Channel) Connect your audio system to the HDMI IN 3 to route TV audio to your audio system. An audio system that supports HDMI ARC can send video to the TV, and receive audio from the TV via the same HDMI cable. If your audio system does not support HDMI ARC, an additional connection with DIGITAL AUDIO OUT (OPTICAL) is necessary.

• You cannot attach the side cover while the cables are connected to side terminal.

• Be sure to store the side cover in a safe place for future use.

Installing the TV to the Wall

Note

Foot part

Screw

This TV’s instruction manual only provides the steps to prepare the TV for Wall-Mount installation before it is installed on the wall.

To Custo m er s :

For product protection and safety reasons, Sony strongly recommends that installation of your TV be performed by Sony dealers or licensed contractors. Do not attempt to install it yourself.

To Sony Dealers and Contractors:

Provide full attention to safety during the installation, periodic maintenance and examination of this product.

Sufficient expertise is required for installing this product, especially to determine the strength of the wall for withstanding the TV’s weight. Be sure to entrust the attachment of this product to the wall to Sony dealers or licensed contractors and pay adequate attention to safety during the installation. Sony is not liable for any damage or injury caused by mishandling or improper installation.

Use the Wall-Mount Bracket SU-WL450 (not supplied) to install the TV to the wall. When installing the Wall-Mount Bracket, also refer to the Operating Instructions and Installation Guide supplied with the Wall-Mount Bracket.

• You can remove the foot parts and screws after the TV is completely installed to the wall.

• Be sure to store the removed foot parts and screws in a safe place, keeping them away from children.

• Be sure to attach the foot parts and screws at original position when using the Table-Top Stand. If using an electric screwdriver, set the torque at approximately 0.4 N·m {4 kgf·cm}.

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