• Press the following keypad combination: *#*#7378423#*#*
• Select ‘Service info’
• Select ‘Software info’
• Check the software file revisions and, if needed, update as described below:
For more information, refer to 1220-1333: Generic Repair Manual - mechanical
1.3.1.2 Software version update
Mandatory first repair action!
Use the USB cable to connect with the Micro USB connector of the phone for this purpose!
Ensure the phone is powered off and proceed as follows:
• Open the Emma application and log in.
• Press and hold the volume down key on the phone, connect the phone to the USB cable and then
release the volume down key.
• Select the appropriate service and follow the on-screen instructions.
Note: For phones with eMMC flash memory (built in “SD card” memory), the only service which
erase this eMMC memory is Service’s “Refurbish” and “Customize”. See also Emma User Guide
info. http://emma.extranet.sonyericsson.com/documents/emma_user_guide.pdf (see “Service
Types” and “Aspects of large files”)
In Swap flow, when change a phone from Customer A to Customer B, always use the service
Customization script.
Text Note: The Home Key, On/Off key and Multitask Key
are not part of the keyboard test, but are in the Manual
tests.
To return to the Service Test Menu, wait for 8 seconds.
Press all keys on the:
-Back key
-Menu key
-Volume up key
-Volume down key
-Auto Focus/Camera key
Test Instructions (mech)
2.2.2 Touch Screen
Move a finger across the touch screen, a line will be drawn
as it touches.
Check all area of the touch screen as indicated by the two
lines.
Press the Back key to return to the Service Test Menu.
2.2.3 Display
Minor variations in the display’s brightness and color
may occur between phones.
There may be tiny bright dots on the display, called
defective pixels and which occur when individual dots
have malfunctioned and cannot be adjusted.
Two defective pixels are considered to be acceptable.
Touch the display using a finger. With every touch, the
display will show Nine test patterns of White, Gray, Black,
Red, Green, Blue, Rainbow Colors, Cross-Line, TV Pattern
on the full screen. Make sure that there are no missing
segments and that the colors and contrast are OK.
Press the Back key to return to the Service Test Menu.
Step 2: Check the quality by listening to the recording from
the speaker during the ‘Playing recorded sound’
phase at maximum volume.
Press the Back key to return to the Service Test Menu.
Test Instructions (mech)
2.2.9 Vibrator
Press the Menu key or side keys to start the vibrator test.
It is possible to modify the duration of this test.
Press the Back key to return to the Service Test Menu.
2.2.10 Camera
Minor variations in image appearance may occur
between phones, but is not uncommon and should not
be regarded as an indication of a defective camera
module!
Aim the camera (located at the back of the phone) at an
object and check the quality of the image shown in the
display.
Touch the screen to take picture and preview the photo’s
auto focus quality.
Photos are taken but not saved during this test!
Press the Back key to return to the Service Test Menu.
Minor variations in image appearance may occur
between phones, but is not uncommon and should not
be regarded as an indication of a defective camera
module!
Aim the camera (located in front of the phone) at an object
and check the quality of the image shown in the display.
Press the Back key to return to the Service Test Menu.
Test Instructions (mech)
Only symbolic view
2.2.12 Flash LED
Enter the test, and then select ‘Rear flash LED’.
Check the Flash LED at the back side of phone whether it’s
turned on.
Press Back key to return to Service Test Menu.
Enter the test, and then select ‘Front flash LED’.
Check the Flash LED at the front side of phone whether it’s
turned on.
Make sure there’s a WLAN network before performing
this test.
The WLAN test will be done in following sequences:
Step 1: Enable WLAN; wait 4-5 seconds, shows OK;
Step 2: Searching;
Step 3: Access points found list;
Step 4: Select the Target WLAN network, and type the
password to get connected;
Step 5: Enter a web address (e.g. Google.com);
Step 6: When connection succeeded, it shows ‘Test
Complete’.
Press the Back key to return to the Service Test Menu.
2.2.16 NFC
Test Instructions (mech)
A NFC SIM card 3FF should be inserted in the phone
before the start of this test!
The NFC test will be done in following sequences:
Step 1: Select ‘NFC’;
Step 2: Select ‘NFC Diag Test’;
Step 3: After ‘Tag Reading…Enabled’ can be seen on the
display, bring a NFC Tag close to middle of Rear
Cover Assy.
Don’t touch each other to avoid Window Back scratch.
Press the Back key two times to return to Service Test
Menu.
2.2.17 GPS
Enter the GPS Location Test and wait for the GPS location
data.
Press the Back key to return to the Service Test Menu.
For GPS testing, refer to
1220-1333: Generic Repair Manual – mechanical
Do calibration with hand movements as shown in the phone,
and then check the actual direction with measured value.
(Yaw:0=North, 90=East, 180=South, 270=West)
Press the Back key to return to the Service Test Menu.
Test Instructions (mech)
2.2.19 Accelerometer
The accelerometer test displays the actual position of the
phone as a 3D coordinate X: Y: Z.
Press the Back key to return to the Service Test Menu.
By tilting the phone in various directions, the X: Y: Z values
will change in size and polarity depending on the angle and
direction as shown in the adjacent picture.
Check by tilting the phone that the X: Y: Z values shown in
the display are in accordance with the tilting shown in the
picture.
Press the Back key to return to the Service Test Menu.
The DRM keys are shown in the display.
There may be different content shown based on different
market software versions.
Press the Back key to return to the Service Test Menu.
Test Instructions (mech)
2.2.27 FM Radio
Verify that the phone can detect a radio station:
Connect a headset and then set your local radio station in
Hz.
Verify that the reception and sound quality is normal.
Press the Back key to return to the Service Test Menu.
2.2.28 Verify certificates
When entering the test, four information categories will be
shown: Media, Shared, Platform and Application.
Do not use this test!
Press the Back key to return to the Service Test Menu.
MHL adapter, HDMI Type A Cable, charger and TV
should be connected with the phone before the start of
this test!
Step 1: Attach cable between phone and TV-Out as shown
in picture;
Test Instructions (mech)
Only symbolic view
MHL TV Out is turned on after connection.
Step 2: Press ‘Play Video’.
Receive a test tone and a red-green-blue test picture in the
TV-Out Monitor and phone.
Note: If the TV-Out Monitor doesn’t automatically
indentify the picture, the Monitor may require to set the
TV-Out port chosen as source manually in the Monitors
menus.
Verify that the phone can detect a SIM card:
Step 1: Insert a SIM card, and start the phone;
If the SIM card is detected by the phone, the start-up
procedure will continue.
Step 2: The operator’s name is displayed at the bottom of
the locked screen.
If not detected, the message ‘No SIM card-Emergency call
only’ will be displayed instead.
If operator is not detected, the message ‘No service’ will be
displayed instead.
Press Back key to return to Standby Menu.
Test Instructions (mech)
2.3.2 SIM test- S55t/S55u/D2502
Specific
Verify the phone can detect a SIM card 1 and a SIM card 2:
Step 1: Insert a SIM card 1 and a SIM card 2, and start the
phone; If the SIM card 1 and SIM card 2 is detected by the
phone, the start-up procedure will continue.
Step 2: Pull down the Status Bar;
Step 3: The the SIM card 1 and SIM card 2 operator name
will be displayed at the bottom.
If SIM card is not detected, the message ‘No SIM cardEmergency call only’ will be displayed instead. If operator is
not detected, the message ‘No service’ will be displayed
instead.
Press the on/off key for a long time to turn the phone on or
off.
Press the on/off key for a short time to enter Sleep mode or
to wake it up from Sleep mode.
Test Instructions (mech)
Only symbolic view
2.3.4 Home key test
Whatever the phone shows now during operation, press the
Home key for the phone go directly back to the Standby
screen.
Verify that the phone can charge the battery by a USB port:
Ensure that no computer application, such as PC Suite
or Emma, is active!
Do not start the phone.
Connect a USB cable from a computer or charger to the
phone.
Verify that the phone is being charged by the notification
LED and Battery icon in the display.
Remove the USB cable from the connector and verify that
the notification LED and Battery icon no longer indicates
charging.
Test Instructions (mech)
Only symbolic view
The Notification LED colour status is depended on battery
remaining capacity:
• Red: Battery level is between 1% and 10%;
• Orange: Battery level is between 11% and 89%;
Green: Battery is between 90% and 100%;
If above fails, perform below Diagnostic battery / Charging
Status check.
Perform a force shut down by pressing the OFF button as
shown in picture, until the unit vibrates three times then
release the button. Then the phone will shut down.
Only symbolic view
If no vibration is detected, the battery might be discharged.
If bad battery performance or capacity problem is claimed, the battery and charging function can be
tested by using an application designed for this purpose.
By using this application the battery is tested in a fast and controlled environment.
This is especially convenient when phones with embedded batteries should be checked, to avoid
unnecessary work to disassembly the phone to access the battery.
This test is designed to identify a faulty battery or a hardware issue in the phone or with the charger.
The guide will describe different procedures depending on the battery level when the battery test is
initiated.
The test is downloaded to the phone, using cable or Bluetooth, and executed.
The test is available in CSPN at Level: Mechanical,
Title: Sony Mobile Battery test Application 1266-2711.
Unzip this file, where you find the application, installation and user guide content.
After the test the Sony Mobile Battery test.apk shall be removed by tap “Uninstall” “OK” in the
application.
Error messages are described in the user guide for the Sony Mobile Battery test.
This test can only be performed if the phone has an activated SIM/USIM/UIM card (no Test
SIM/USIM/UIM) and an available network signal!
There are different versions of the test depending on whether a LTE, UMTS or TDSCDMA
network is available or not!
If a LTE, UMTS or TDSCDMA network is available, the network test has to be done separately
for GSM, UMTS, TDSCDMA or LTE!
2.5.1 Procedure (GSM & UMTS &
TDSCDMA)
Step 1: Set up a call from a landline phone (PSTN).
Step 2: Check that there is a ring signal.
Step 3: Check that the display backlight illuminates.
Step 4: Answer the call and check the sound quality in both
phones.
Step 5: Adjust the volume up and down with the side keys
and verify that the sound level is altered.
Step 6: End the call and check that the elapsed time is
displayed and that the termination is done properly.
Only symbolic view
ON-THE-AIR CALL TO MOBILE (C5303/C5302/C5306/M35H)
GSM
Go to the Setting app:
Settings More Mobile Networks Network mode GSM only
Ensure that the Network Status icon show signal strength and show no symbol or E at the top of the
display.
To verify the radio functions (GSM) of the phone, follow the ‘2.5.1 Procedure (GSM & UMTS & CDMA)’
above.
UMTS (if available)
Go to the Setting app:
Settings More Mobile Networks Network mode WCDMA only
Ensure that the Network Status icon show signal strength and show 3G or H+ (HSPA) at the top of the
display.
To verify the radio functions (UMTS) of the phone, follow the ‘2.5.1 Procedure (GSM & UMTS &
CDMA)’ above.
LTE (if available)
Go to the Setting app:
Settings More Mobile Networks Network mode LTE (preferred)/WCDMA/GSM
Ensure that the Network Status icon show signal strength and show LTE at the top of the display.
To verify the radio functions (LTE) of the phone, download data package by for ex. Accessing the web.
Network Type can be checked in settings about phonestatus Mobile Network Type
Go to the Setting app:
Settings More Mobile Networks Network mode SIM 1 3G (preferred)/ 2G
Ensure that the Network Status icon show signal strength and show no symbol or E at the top of the
display.
To verify the radio functions (GSM) of the phone, follow the ‘2.5.1 Procedure (GSM & UMTS &
TDSCDMA)’ above.
TDSCDMA
Go to the Setting app:
Settings More Mobile Networks Network mode SIM 1 3G (preferred)/ 2G
Ensure that the Network Status icon show signal strength and show 3G at the top of the display.
To verify the radio functions (TDSCDMA) of the phone, follow the ‘2.5.1 Procedure (GSM & UMTS &
TDSCDMA)’ above.
TD LTE (if available)
Go to the Setting app:
Settings More Mobile Networks Network mode SIM 1 4G (preferred)/ 3G/ 2G
Ensure that the Network Status icon show signal strength and show LTE at the top of the display.
To verify the radio functions (LTE) of the phone, download data package by for ex. Accessing the web.
Network Type can be checked in settings about phonestatus Mobile Network Type
SIM Card 2
GSM
Ensure that the Network Status icon show signal strength and show no symbol or E at the top of the
display.
To verify the radio functions (GSM) of the phone, follow the ‘2.5.1 Procedure (GSM & UMTS &
TDSCDMA)’ above.
SIM Card 2 only support GSM, Network mode cannot be selected.
Go to the Setting app:
Settings More Mobile Networks Network mode SIM 1 GSM only
Ensure that the Network Status icon show signal strength and show no symbol or E at the top of the
display.
To verify the radio functions (GSM) of the phone, follow the ‘2.5.1 Procedure (GSM & UMTS &
TDSCDMA)’ above.
UMTS
Go to the Setting app:
Settings More Mobile Networks Network mode SIM 1 WCDMA only
Ensure that the Network Status icon show signal strength and show 3G or H+ (HSPA) at the top of the
display.
To verify the radio functions (UMTS) of the phone, follow the ‘2.5.1 Procedure (GSM & UMTS &
TDSCDMA)’ above.
TD LTE (if available)
Go to the Setting app:
Settings More Mobile Networks Network mode SIM 1 LTE (preferred)/WCDMA/GSM
Ensure that the Network Status icon show signal strength and show LTE at the top of the display.
To verify the radio functions (LTE) of the phone, download data package by for ex. Accessing the web.
Network Type can be checked in settings about phonestatus Mobile Network Type
SIM Card 2
GSM
Ensure that the Network Status icon show signal strength and show no symbol or E at the top of the
display.
To verify the radio functions (GSM) of the phone, follow the ‘2.5.1 Procedure (GSM & UMTS &
TDSCDMA)’ above.
SIM Card 2 only support GSM, Network mode cannot be selected.
Go to the Setting app:
Settings More Mobile Networks Network mode GSM only
Ensure that the Network Status icon show signal strength and show no symbol or E at the top of the
display.
To verify the radio functions (GSM) of the phone, follow the ‘2.5.1 Procedure (GSM & UMTS &
TDSCDMA)’ above.
UMTS
Go to the Setting app:
Settings More Mobile Networks Network mode WCDMA only
Ensure that the Network Status icon show signal strength and show 3G or H+ (HSPA) at the top of the
display.
To verify the radio functions (UMTS) of the phone, follow the ‘2.5.1 Procedure (GSM & UMTS &
TDSCDMA)’ above.
FDD LTE (if available)
Go to the Setting app:
Settings More Mobile Networks Network mode LTE (preferred)/WCDMA/GSM
Ensure that the Network Status icon show signal strength and show LTE at the top of the display.
To verify the radio functions (LTE) of the phone, download data package by for ex. Accessing the web.
Network Type can be checked in settings about phonestatus Mobile Network Type
Go to the Setting app:
Settings More Mobile Networks Network mode SIM 1 or SIM 2 GSM only
Ensure that the Network Status icon show signal strength and show no symbol or E at the top of the
display.
To verify the radio functions (GSM) of the phone, follow the ‘2.5.1 Procedure (GSM & UMTS &
TDSCDMA)’ above.
UMTS
Go to the Setting app:
Settings More Mobile Networks Network mode SIM 1 or SIM 2 WCDMA only
Ensure that the Network Status icon show signal strength and show 3G or H+ (HSPA) at the top of the
display.
To verify the radio functions (UMTS) of the phone, follow the ‘2.5.1 Procedure (GSM & UMTS &
TDSCDMA)’ above.
Network Type can be checked in settings about phonestatus Mobile Network Type
If one of the SIM Card is selected to be WCDMA only, the other SIM Card only support GSM.