UMTS HSDPA 2100 GSM EDGE 850/900/1800/
1900
This User guide is published by Sony Ericsson
Mobile Communications AB or its local affiliated
company, without any warranty. Improvements and
changes to this User guide necessitated by
typographical errors, inaccuracies of current
information, or improvements to programs and/or
equipment, may be made by Sony E ricsson Mobile
Communications AB at any time and without
notice. Such changes will, however, be
incorporated into new editions of this User guide.
All rights reserved.
supported by all networks. This also applies to the GSM International Emergency Number 112.
Please contact your network operator or service
provider if you are in doubt whether you can use a
particular service or not.
Please read the Important information chapters
before you use your mobile phone.
Your mobile phone has the capability to download,
store and forward additional content, e.g.
ringtones. The use of such content may be
restricted or prohibited by rights of third parties,
including but not limited to restriction under
applicable copyright laws. You, and not
Sony Ericsson, are entirely responsible for
additional content that you download to or forward
from your mobile phone. Prior to your use of any
additional content, please verify that your intended
use is properly licensed or is otherwise authorized.
Sony Ericsson does not guarantee the accuracy,
integrity or quality of any additional content or any
other third party content. Under no circumstances
will Sony Ericsson be liable in any way for your
improper use of additional content or other third
party content.
Smart-Fit Rendering is a trademark or a registered
trademark of ACCESS Co., Ltd.
Bluetooth is a trademark or a registered trademark
of Bluetooth SIG Inc. and any use of such mark by
Sony Ericsson is under license.
The Liquid Identity logo, SensMe, PlayNow,
MusicDJ, PhotoDJ, TrackID and VideoDJ are
trademarks or registered trademarks of
Sony Ericsson Mobile Communications AB.
TrackID™ is powered by Gracenote Mobile
MusicID™. Gracenote and Gracenote Mobile
MusicID are trademarks or registered trademarks
of Gracenote, Inc.
Lotus Notes is a trademark or a registered
trademark of Internation al Business Machines
Corporation.
Sony, Memory Stick Micro™ and M2™ are
trademarks or registered trademarks of Sony
Corporation.
Google™ and Google Maps™ are trademarks or
registered trademarks of Google, Inc.
SyncML is a trademark or registered trademark of
Open Mobile Alliance LTD.
Ericsson is a trademark or registered trademark of
Telefonaktiebolaget LM Ericsson.
Adobe Photoshop Album Starter Edition is a
trademark or registered trademark of Adobe
Systems Incorporated in the United States and/or
other countries.
Microsoft, ActiveSync, Windows, Outlook, and
Vista are registered trademarks or trademarks of
Microsoft Corporation in the United States and/or
other countries.
T9™ Text Input is a trademark or a registered
trademark of Tegic Communications. T9™ Text
Input is licensed under one or more of the
following: U.S. Pat. Nos. 5,818,437, 5,953,541,
5,187,480, 5,945,928, and 6,011,554; Canadian
3
Draft for Sony Ericsson Internal Use Only
Pat. No. 1,331,057, United Kingdom Pat. No.
2238414B; Hong Kong Standard Pat. No.
HK0940329; Republic of Singapore Pat. No. 51383;
Euro.Pat. No. 0 842 463(96927260.8) DE/DK, FI,
FR, IT, NL, PT, ES, SE, GB; and additional patents
are pending worldwide.
This product is protected by certain intellectual
property rights of Microsoft. Use or distribution of
such technology outside of this product is
prohibited without a license from Microsoft.
Content owners use Windows Media digital rights
management technology (WMDRM) to protect their
intellectual property, including copyrights. This
device uses WMDRM software to access WMDRMprotected content. If the WMDRM software fails to
protect the content, content owners may ask
Microsoft to revoke the software's ability to use
WMDRM to play or copy protected content.
Revocation does not affect unprotected content.
When you download licenses for protected
content, you agree that Microsof t may include a
revocation list with the licenses. Content owners
may require you to upgrade WMDRM to access
their content. If you decline an upgrade, you will not
be able to access content that requires the
upgrade.
Java and all Java based trademarks and logos are
trademarks or registered trademarks of Sun
Microsystems, Inc. in the U.S. and other countries.
End-user license agreement for Sun™ Java™
J2ME™.
This product is licensed under the MPEG-4 visual
and AVC patent portfolio licenses for the personal
and non-commercial use of a consumer for (i)
encoding video in compliance with the MPEG-4
visual standard ("MPEG-4 video") or the AVC
standard ("AVC video") and/or (ii) decoding MPEG4 or AVC video that was encoded by a consumer
engaged in a personal and non-commercial activity
and/or was obtained from a video provider l icensed
by MPEG LA to provide MPEG-4 and/or AVC video.
No license is granted or shall be implied for any
other use. Additional information including that
relating to promotional, internal and commerci al
uses and licensing may be obtained from MPEG
LA, L.L.C. See http://www.mpegla.com. MPEG
Layer-3 audio decoding technology licensed from
Fraunhofer IIS and Thomson.
Restrictions: Software is confidential copyrighted
information of Sun and title to all copies is retained
by Sun and/or its licensors. Customer shall not
modify, decompile, disassemble, decrypt, extract,
or otherwise reverse engineer Software. Software
may not be leased, assigned, or sublicensed, in
whole or in part.
Export Regulations: This product, including any
software or technical data contained in or
accompanying the product, may be subject to U.S.
export control laws, including the U.S. Export
Administration Act and its associated regulations
and the U.S. sanctions programs administered by
the U.S. Treasury Department's Office of Foreign
Assets Control, and may be additionally subject to
export or import regulations in other countries. The
user and any possessor of the product agrees to
comply strictly with all such regulations and
acknowledges that it is their responsibility to obtain
any required licenses to export, re-export, or import
this product. Without limitation this product,
including any software contained therein, may not
be downloaded, or otherwise exported or reexported (i) into, or to a national or resident of, or
an entity in, Cuba, Iraq, Iran, North Korea, Sudan,
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any other export prohibition list that may be
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Government, including but not limited to the U.S.
Commerce Department's Denied Persons List or
4
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Entity List, or the U.S. State Department's
Nonproliferation Sanctions List.
Restricted Rights: Use, duplication or disclosure by
the United States government is subject to the
restrictions as set forth in the Rights in Technical
Data and Computer Software Clauses in DFARS
252.227-7013(c) (1) (ii) and FAR 52.227-19(c) (2) as
applicable.
Other product and company names mentioned
herein may be the trademarks of their respective
owners.
Any rights not expressly granted herein are
reserved.
All illustrations are for illustration only and may not
accurately depict the actual phone.
Instruction symbols
These symbols may appear in the
User guide.
Note
Tip
Warning
A service or function is networkor subscription-dependent.
Contact your network operator
for details.
>Use a selection or navigation
key to scroll and select. See
Navigation on page 14.
5
Draft for Sony Ericsson Internal Use Only
Getting started
Assembly
Before you start using your phone, you
need to insert a SIM card and the
battery.
To insert the SIM card
1 Unlock and remove the battery cover.
2 Slide the SIM card into its holder with
the gold-coloured contacts facing
down.
6Getting started
To insert the battery
1 Insert the battery with the label side up
and the connectors facing each other.
Draft for Sony Ericsson Internal Use Only
2 Slide the battery cover into place and
lock it.
Turning on the phone
To turn on the phone
1Press and hold down .
2 Enter your SIM card PIN, if requested
and select OK.
3 Select a language.
4 Select Cont. to use the setup wizard
while Internet and picture message
settings are downloaded.
To correct a mistake when you enter
your PIN, press .
Before turning the phone off, you must
return to standby.
SIM card
The SIM (Subscriber Identity Module)
card, which you get from your network
operator, contains information about
your subscription. Always turn off your
phone and detach the charger before
you insert or remove the SIM card.
You can save contacts on the SIM card
before you remove it from your phone.
See To copy names and numbers to the
SIM card on page 31.
PIN
You may need a PIN (Personal
Identification Number) to activate the
services and functions in your phone.
Your PIN is supplied by your network
operator. Each PIN digit appears as *,
unless it starts with emergency
number digits, for example, 112 or
911. You can see and call an
emergency number without entering a
PIN.
If you enter the wrong PIN three times in
a row, the SIM card is blocked. See SIM
card lock on page 63.
Standby
After you have turned on your phone
and entered your PIN, the name of the
network operator appears. This view is
7Getting started
Draft for Sony Ericsson Internal Use Only
called standby. Your phone is now
ready for use.
Help
In addition to this User guide, Getting
started guides and more information
are available at
www.sonyericsson.com/support.
Help and information are also
available in your phone.
To view tips and tricks
1 From standby select Menu > Settings
> the General tab > Setup wizard.
2 Select Tips and tricks.
To view information about functions
• Scroll to a function and select Options.
To view the phone demonstration
• From standby select Menu >
Entertainment > Demo tour.
To view the phone status
• From standby press the volume key
up. Phone, memory and battery
information is shown.
Charging the battery
The phone battery is partly charged
when you buy it.
To charge the battery
1 Connect the charger to the phone. It
takes approximately 2.5 hours to fully
charge the battery. Press a key to view
the screen.
8Getting started
Draft for Sony Ericsson Internal Use Only
2 Remove the charger by tilting the plug
upwards.
You can use your phone while it is
charging. You can charge the battery at
any time and for more or less than 2.5
hours. You can interrupt the charging
without damaging the battery.
9Getting started
Draft for Sony Ericsson Internal Use Only
Phone overview
1Ear speaker
2Screen
3Selection keys
4Call key
5Activity menu key
6Selection key
7Keylock key
8Microphone
9Silent key
10Camera key
11C key (Clear)
12End key, On/off key
13Volume, camera zoom keys
14Battery cover lock
10Getting started
14
1
13
2
3
12
11
4
10
5
6
9
7
8
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15Camera lens
16Self-portrait mirror
17Strap holder
18Connector for charger,
handsfree and USB cable
19Memory card slot
20Battery cover lock
21Speaker
22Photo light, torch, video
indicator light
15
16
17
22
21
20
19
18
11Getting started
Draft for Sony Ericsson Internal Use Only
Menu overview
PlayNow™*Internet*Entertainment
Online services*
TrackID™
Location services
Games
VideoDJ™
PhotoDJ™
MusicDJ™
Remote control
Record sound
Demo tour
CameraMessagingMedia
Write new
Inbox
Email
Drafts
Outbox
Sent messages
Saved messages
My friends*
Call voicemail
Templates
Manage messages
Settings
Profiles
Time & date
Language
Update service
Voice control
New events
Shortcuts
Flight mode
Security
Setup wizard
Accessibility*
Phone status
Master reset
* Some menus are operator-, network- and subscription-dependent.
** You can use the navigation key to scroll between tabs in submenus. For more information, see Navigation on
page 14.
Sounds & alerts
Ring volume
Ringtone
Silent mode
Increasing ring
Vibrating alert
Message alert
Key sound
Display
Wallpaper
Main menu layout
Theme
Startup screen
Screen saver
Clock size
Brightness
Edit line names*
Calls
Speed dial
Smart search
Divert calls
Switch to line 2*
Manage calls
Time & cost*
Show/hide my no.
Handsfree
Connectivity
Bluetooth
USB
Phone name
Network sharing
Synchronization
Device management
Mobile networks
Data communication*
Internet settings
Streaming settings
Message settings*
SIP settings
Accessories
13Getting started
Draft for Sony Ericsson Internal Use Only
Navigation
To navigate the phone menus
1 From standby select Menu.
2 Use the navigation key to move
through the menus.
To select actions on the screen
• Press the left, centre or right selection
key.
To view options for an item
• Select Options to, for example, edit.
To end a function
• Press .
To return to standby
• Press .
To navigate your media
1 From standby select Menu > Media.
2 Scroll to a menu item and press the
navigation key right.
3 To go back, press the navigation key
left.
To delete items
• Press to delete items such as
numbers, letters, pictures and sounds.
Tabs
Tabs may be available. For example,
Settings have tabs.
To scroll between tabs
• Press the navigation key left or right.
Shortcuts
You can use keypad shortcuts to go
directly to functions.
To use navigation key shortcuts
• From standby press , , or to
go directly to a function.
To edit a navigation key shortcut
1 From standby select Menu > Settings
> the General tab > Shortcuts.
14Getting started
Draft for Sony Ericsson Internal Use Only
2 Scroll to an option and select Edit.
3 Scroll to a menu option and select
Shortc..
Main menu shortcuts
Menu numbering starts from the top
left icon and moves across and then
down row by row.
To go directly to a main menu
• From standby select Menu and press
– , , or .
The Main menu layout must be set to
Grid. See To change the main menu
layout on page 62.
Activity menu
The activity menu gives you quick
access to:
• New events – missed calls and new
messages.
• Running apps – applications that are
running in the background.
• My shortcuts – add your favourite
functions to access them quickly.
• Internet – quick access to the
Internet.
To open the activity menu
• Press .
Memory
You can save content on the memory
card, in the phone memory and on the
SIM card. Pictures and music are
saved on the memory card if a
memory card is inserted. If not, or if
the memory card is full, they are saved
in the phone memory. Messages and
contacts are saved in the phone
memory, but you can choose to save
them on the SIM card.
Memory card
Your phone supports Memory Stick
Micro™ (M2™) memory card adding
more storage space to your phone. It
can also be used as a portable
memory card with other compatible
devices.
You can move content between the
memory card and the phone memory.
See Handling content within the phone
on page 22.
You may have to purchase a memory
card separately.
15Getting started
Draft for Sony Ericsson Internal Use Only
To insert a memory card
• Insert the memory card with the gold-
coloured contacts facing down.
To remove a memory card
• Press the edge of the memory card to
release and remove it.
To view memory card options
1 From standby select Menu > Organizer
> File manager > the On memory card
tab.
2 Select Options.
Phone language
You can select a language to use in
your phone.
To change the phone language
1 From standby select Menu > Settings
> the General tab > Language > Phone
language.
2 Select an option.
Entering text
You can use multitap text input or
T9™ Text Input to enter text. The
T9 Text Input method uses a built-in
dictionary.
To change text input method
• When you enter text, press and hold
down .
To shift between capitals and lowercase letters
• When you enter text, press .
To enter numbers
• When you enter text, press and hold
down – .
16Getting started
Draft for Sony Ericsson Internal Use Only
To enter full stops and commas
• When you enter text, press .
To enter a symbol
1 When you enter text, select Options >
Add symbol.
2 Scroll to a symbol and select Insert.
To enter text using T9™ Text Input
1 From standby select, for example,
Menu > Messaging > Write new > Text
message.
2 If is not displayed, press and hold
down to change to T9 Text Input.
3 Press each key only once, even if the
letter you want is not the first letter on
the key. For example, to write the
word “Jane”, press , , ,
. Write the whole word before
looking at the suggestions.
4 Use or to view suggestions.
5 Press to accept a suggestion.
To enter text using multitap
1 From standby select, for example,
Menu > Messaging > Write new > Text
message.
2 If is displayed, press and hold
down to change to multitap text
input.
3 Press – repeatedly until the
desired letter appears.
4 When a word is written, press to
add a space.
To add words to the built-in
dictionary
1 When you enter text using T9 Text
Input, select Options > Spell word.
2 Write the word using multitap input
and select Insert.
17Getting started
Draft for Sony Ericsson Internal Use Only
Music
You can listen to music, audio books
and podcasts. Use Sony Ericsson Media Manager to transfer content to
and from your phone. See Transferring content to and from a computer on
page 23 for more information.
Stereo portable handsfree
To use the handsfree
• Connect the portable handsfree.
Music stops when you receive a call
and resumes when the call has ended.
Music player
To play music
1 From standby select Menu > Media >
Music.
2 Browse by category using the
navigation key.
3 Scroll to a track and select Play.
To stop playing music
• Press the centre navigation key.
To fast forward and rewind
• Press and hold down or .
To move between tracks
• Press or .
To minimize the player
• When music is playing, select Options
> Minimize.
To return to the player
• From standby select Menu > Media.
Playlists
You can create playlists to organize
your music. Tracks can be added to
more than one playlist.
Deleting a playlist, or a track from a
playlist, does not delete the track from
the memory, just the reference to the
track.
It may take a few minutes for the phone
to create a playlist.
18Music
Draft for Sony Ericsson Internal Use Only
To create a playlist
1 From standby select Menu > Media >
Music > Playlists.
2 Scroll to New playlist and select Add.
3 Enter a name and select OK.
4 For each track you want to add, scroll
to the track and select Mark.
5 Select Add to add the tracks to the
playlist.
You can add folders to a playlist. All
tracks in a folder are added to the
playlist.
To add tracks to a playlist
1 From standby select Menu > Media >
Music > Playlists.
2 Select a playlist.
3 Scroll to Add music and select Add.
4 For each track you want to add, scroll
to the track and select Mark.
5 Select Add to add the tracks to the
playlist.
To remove tracks from a playlist
1 From standby select Menu > Media >
Music > Playlists.
2 Select a playlist.
3 Scroll to the track and press .
Audio books
You can listen to audio books that you
have transferred to your phone from a
computer using Sony Ericsson Media
Manager.
It may take a few minutes before a
transferred audio book appears in the list
of available audio books.
To access audio books
• From standby select Menu > Media >
Music > Audio books.
You can find audio books in formats
other than M4B and those that do not
have ID3v2 chapter tags in the Tracks
folder.
PlayNow™
You can connect to PlayNow™ to
download ringtones, games, music,
themes and wallpapers. You can
preview or listen to content before you
purchase and download it to your
phone.
If you cannot use PlayNow™, see
Troubleshooting on page 65.
This service is not available in all
countries.
19Music
Draft for Sony Ericsson Internal Use Only
To use PlayNow™
1 From standby select Menu >
PlayNow™.
2 Scroll the PlayNow™ Web site and
follow the instructions to preview and
purchase content.
TrackID™
TrackID™ is a music recognition
service. You can search for title, artist
and album name for a track you hear
playing through a loudspeaker or on
the radio.
If you cannot use TrackID™, see
Troubleshooting on page 65.
For cost information contact your service
provider.
To search for track information
• When you hear a track through a
loudspeaker, from standby select
Menu > Entertainment > TrackID™ >
Start.
• When the radio is playing select
Options > TrackID™.
For best results, use TrackID™ in a quiet
area.
Online music and video clips
You can view video clips and listen to
music by streaming them to your
phone from the Internet. If you cannot
use the Internet, see Troubleshooting
on page 65.
To select a data account for
streaming
1 From standby select Menu > Settings
> the Connectivity tab > Streaming
settings > Connect using:.
2 Select the data account to use.
3 Select Save.
To stream music and video clips
1 From standby select Menu > Internet.
2 Select Options > Go to > Bookmarks.
3 Select a link to stream from.
Video player
To play videos
1 From standby select Menu > Media >
Video > Videos.
2 Scroll to a title and select Play.
To stop playing videos
• Press the centre selection key.
20Music
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Radio
To listen to the radio
1 Connect the handsfree to the phone.
2 From standby select Menu > Radio.
To search for channels automatically
• Select Search.
To search for channels manually
• Press or .
To change the volume
• Press the volume keys up or down.
To minimize the radio
• When the radio is playing, select
Options > Minimize.
To return to the radio
• From standby select Menu > Radio.
Saving channels
You can save up to 20 preset
channels.
To save channels
1 When you have found a radio channel
select Options > Save.
2 Scroll to a position and select Insert.
To select saved channels
1 Select Options > Channels.
2 Select a radio channel.
To switch between saved channels
• Press or .
MusicDJ™
You can compose and edit your own
melodies to use as ringtones. Prearranged sounds with different
characteristics are available.
To compose a melody
1 From standby select Menu >
Entertainment > MusicDJ™.
2 Select to Insert, Copy or Paste sounds.
3 Use , , or to scroll between
the sounds.
4 Select Options > Save melody.
Record sound
You can record a voice memo or a
call. Recorded sounds can also be set
as ringtones.
In some countries or states it is required
by law that you inform the other person
before recording the call.
To record a sound
• From standby select Menu >
Entertainment > Record sound >
Record.
21Music
Draft for Sony Ericsson Internal Use Only
To record a call
1 During an ongoing call, select Options
> Record.
2 Select Save to save the recording.
To listen to a recording
1 From standby select Menu > Organizer
> File manager.
2 Scroll to Music and select Open.
3 Scroll to a recording and select Play.
22Transferring and handling content
Transferring and
handling content
You can transfer and handle content
such as pictures and music.
You are not allowed to exchange some
copyright-protected material.
identifies a protected file.
Handling content within the
phone
You can use File manager to handle
content saved in the phone memory or
on a memory card. Tabs and icons in
File manager show where the content
is saved. If the memory is full, delete
some content to create space.
2 Scroll to a folder and select Open.
3 Select Options > Mark > Mark several.
4 For each item you want to mark, scroll
to the item and select Mark.
Draft for Sony Ericsson Internal Use Only
To move items between the phone
memory and the memory card
1 From standby select Menu > Organizer
>File manager.
2 Find an item and select Options >
Manage file > Move.
3 Select Memory card or Phone.
4 Scroll to a folder and select Open.
5 Select Paste.
To view information about content
1 From standby select Menu > Organizer
> File manager.
2 Find an item and select Options >
Information.
Sending content to another
phone
You can send content, for example, in
messages or using Bluetooth™
wireless technology.
To send content
1 Scroll to an item and select Options >
Send.
2 Select a transfer method.
Make sure the receiving device supports
the transfer method you select.
Transferring content to and
from a computer
You can use Sony Ericsson Media
Manager to transfer content between
your phone and a computer.
Sony Ericsson Media Manager
software is included on the CD that
comes with your phone and available for
download at
www.sonyericsson.com/support.
When you move or copy content from
a computer to your phone
unrecognized content is saved in the
Other folder in the file manager.
Required operating systems
You need one of these operating
systems to use the software included
on the CD:
• Microsoft® Windows Vista™ 32 bit
and 64 bit versions of: Ultimate,
Enterprise, Business, Home
Premium or Home Basic
• Microsoft® Windows XP (Pro or
Home), Service Pack 2 or higher
To install Sony Ericsson Media
Manager
1 Turn on your computer and insert the
CD. The CD starts automatically and
the installation window opens.
23Transferring and handling content
Draft for Sony Ericsson Internal Use Only
2 Select a language and click OK.
3 Click Install Sony Ericsson Media
Manager and follow the instructions.
To transfer content using
Sony Ericsson Media Manager
Do not remove the USB cable from your
phone or computer during transfer, as
this may corrupt the phone memory.
1 Connect the phone to a computer with
a USB cable supported by your
phone.
2 Computer: Start/Programs/
Sony Ericsson/Media Manager.
3 Phone: Select Mass storage.
4 Computer: Wait until the phone
appears in Sony Ericsson Media
Manager.
5 Move files between your phone and
the computer in Sony Ericsson Media
Manager.
6 For safe disconnection of the USB
cable, right-click the removable disk
icon in Windows Explorer and select
Eject.
For details on transferring music, refer to
Media Manager Help. Click in the top
right corner of the Sony Ericsson Media
Manager
window.
Using the USB cable
You can connect your phone to a
computer with the USB cable to
synchronize, transfer and back up
phone content and use your phone as
a modem. For more information, go to
www.sonyericsson.com/support to
read Getting started guides.
Before you use the USB cable
• See Required operating systems on
page 23.
Only use a USB cable supported by your
phone. Do not remove the USB cable
from your phone or computer during
transfer as this may corrupt the phone
memory.
24Transferring and handling content
Draft for Sony Ericsson Internal Use Only
To disconnect the USB cable safely
1 Right-click the removable disk icon in
Windows Explorer.
2 Select Eject.
3 Disconnect the USB cable when there
is a message saying it is safe to do so
in the phone.
Do not copy the files immediately if you
formatted the phone drive on the PC. In
that case, remove the USB cable and
restart the phone first.
Drag and drop content
You can drag and drop content
between your phone memory and a
computer in Microsoft Windows Explorer.
To drag and drop content
1 Connect your phone to a computer
using the USB cable.
2 Phone: Select Mass storage.
3 Computer: Wait until the phone
memory appear as external disks in
Windows Explorer.
4 Drag and drop selected files between
the phone and the computer.
Phone name
You can enter a name for your phone
that is shown to other devices when
using, for example, Bluetooth™
wireless technology.
To enter a phone name
1 From standby select Menu > Settings
> the Connectivity tab > Phone name.
2 Enter the phone name and select OK.
Using Bluetooth™ wireless
technology
The Bluetooth function makes wireless
connection to other Bluetooth devices
possible. You can, for example:
• Connect to handsfree devices.
• Connect to several devices at the
same time.
• Connect to computers and access
the Internet.
• Exchange items.
• Play multiplayer games.
A range within 10 metres (33 feet), with
no solid objects in between, is
recommended for Bluetooth
communication.
Before you use Bluetooth wireless
technology
You must turn on the Bluetooth
function to communicate with other
devices. You may also have to pair
your phone with other Bluetooth
devices.
25Transferring and handling content
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